Useful contacts. Supporting services. Extra support for tenants. NORWICH City Council

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1 Useful contacts Supporting services Extra support for tenants NORWICH City Council

2 There are a variety of services that can provide help to people who may need extra support in maintaining their tenancy or looking after their home. This can range from a gardening service for people who are unable to maintain their own garden, to intensive work with families to manage routines or prevent antisocial behaviour or a mediation service to help resolve local disputes. The following pages provide a summary of these services and if you would like more information about these services or a referral contact the customer contact team at our offices, on or info@norwich.gov.uk, unless other contact details are provided. Supported housing for older people These homes are for people who want to live independently but with support services available when they need them. Sheltered housing schemes Purpose built housing for people over the age of 60 who want to continue living independently, but feel safer knowing there is support available, 24 hours a day, in case they should need it. Residents are supported by dedicated teams of support workers and sheltered housing officers. Support workers assess the needs of individuals, via a support plan, and arrange visits according to their specific needs. Sheltered housing officers manage all tenancy issues, including monitoring communal areas and buildings on the sheltered housing site. All Norwich City Council sheltered housing properties are fitted with an alarm system PAGE 2

3 to enable residents to get help in an emergency. To apply for sheltered housing please phone our home options team on Norwich Community Alarm Service (NCAS) for the vulnerable This is a 24 hour monitoring and response service which operates every day of the year. It is used by a wide range of vulnerable people, including older people and those at risk of domestic violence, racial harassment or neighbourhood nuisance. NCAS provides an alarm unit and personal trigger which enables the user to get help quickly. It is a chargeable service. To find out more please call NCAS on or NCAS@norwich.gov.uk A member of the NCAS team will be happy to talk to you about the services available and the costs involved. NCAS works closely with Norfolk Community Services to provide products or services to help disabled or older people retain their independence and continue living in their own home. NCAS also works in partnership with the Swift Support Service, which enables people to access urgent one-off help. Swift Support Service This service is to provide solutions to one-off incidents, such as if you fall over and are unable to get up, are dealing with a traumatic event or are unwell and need help with a day-to-day task. This service is available to those over 60 years old (or people aged over 50 if referred by a duty social worker or the emergency services). You can contact the service direct at any time of the night and day on and select option 1. Housing with care These are made up of groups of flats within a complex offering 24 hr care support. The complex offers various facilities including a restaurant, shop and hairdressers. PAGE 3

4 To apply to live in one of these properties please call Norfolk community services on You will also need to make a housing application to Norwich Home Options by calling Home care Norfolk County Council manages home care services to help people in their own home. Services include help with personal care, food and drink, simple treatments, personal assistance, domestic tasks and night care. Contact Norfolk County Council on Garden maintenance for elderly and vulnerable Mow & Grow is a gardening scheme available to council tenants who are unable to maintain their gardens due to physical or mental health issues, a disability or long term illness. There is a small charge for this service. Contact the customer contact team for a referral on Disabled adaptations Disabled adaptations are improvements to enable access around your home and garden. Depending on your needs, these may include grab rails, stair lifts or a walk-in shower, to mention a few. Contact Norfolk County Council s community services team on and they will assess your needs. If Norfolk County Council decides you are eligible for adaptations to your home a referral form will be completed and sent to Norwich City Council, who will then determine if the necessary work is possible. Norfolk Trusted Trader avoiding rogue traders This is a free, Norfolk-wide service run by Norfolk County Council. It is aimed at helping all Norfolk residents avoid rogue traders by providing a directory of reputable, reliable and accredited providers. PAGE 4

5 Information on accredited providers of services such as electrical and gas-fitting, plumbing, handyperson, window cleaning and locksmiths is available online, over the phone and in a paper directory. For more information on Norfolk Trusted Trader or to search the directory: visit trustedtrader t: e: trustedtrader@norfolk.gov.uk Family support The Families Unit is a family intervention project offering intensive whole family support through voluntary engagement. The service is for families who live in the Norwich area and have at least one child under 18 years of age living permanently in the home. The Families Unit works alongside families with multiple problems. For example, a family may be struggling with debt and also need help to improve school attendance and to establish household routines. You can phone us for more information on: t: , thefamiliesunit@norwich.gov.uk or write to us: The Families Unit, Norwich City Council, City Hall, Norwich, NR2 1NH. Mediation service to help resolve neighbour disputes Norfolk Community Mediation Service can help people who are finding it difficult to resolve a dispute with a neighbour. This can include problems with antisocial behaviour like noise or verbal abuse. This is a confidential service designed to help people reach an agreement and improve relationships. Contact us for a referral on PAGE 5

6 Support for homelessness or at risk of homelessness Stonham HomeStay is a free and confidential service to Norwich residents who are living in temporary accommodation, homeless, or at risk of losing their home. Stonham HomeStay offers a wide range of housing support, including: help to develop independent living skills budgeting and debt advice help to access community services Support during court, tribunal or appeal hearings. Call them on or apply online at www. stonhamhomestay.org.uk/ norfolk Sign up for extra support during a power cut The UK Power Networks hold a list of people, who live in the areas that they operate (such as Norwich), who would be particularly vulnerable during a power cut. If you need extra support during a power cut or know someone else (maybe a relative, neighbour, patient, or friend) that would then apply to join the Priority Services Register. Who can apply? Customers who are dependent on medical equipment Customers who are chronically sick Customers with a disability Customers who are blind or visually impaired Customers with young babies Elderly customers A nursing or residential home Other cases will also be considered. PAGE 6

7 What free support can you get? A priority phone number that you can call 24 hours a day if you have a power cut A welcome pack with useful advice about preparing for a power cut Regular text message or phone updates during a power cut Extra support from the British Red Cross to visit your home (if you agree) Please note that going on the register does not mean that the power to your property will be restored any quicker than the power to other properties. How to apply Call Visit co.uk/priority and complete and submit the on-line form. Published by Norwich City Council DPP9749 December 2014 PAGE 7