MARKETPLACE. Three business apps portal. Manual

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1 MARKETPLACE Three business apps portal Manual 1

2 INDEX 1 WHAT IS THE MARKETPLACE? Why use Marketplace applications? PURCHASE CONDITIONS ACCESS ACCESS FOR CLIENTS WITH AN EXISTING ACCOUNT Create additional users Access to applications already purchased PURCHASE Purchase of an application Modify the options purchased of a single application Remove an application

.. 5 4.2 Access to applications already purchased... 7 5 PURCHASE... 8 5.

3 1 WHAT IS THE MARKETPLACE? Three Business Apps is a source of applications and services, perfect for people with Information Technology (IT) and communications needs. It is the ideal place for those SME s wanting a chance to compete with bigger enterprises, thanks to the applications and services offered. The objective of Three Business Apps is to cover all the needs of an enterprise, from the most usual to the most unusual. Because of this, it has a catalogue of applications ready to help, improve and make the small business stronger. THREE s careful choice of applications, means the Marketplace plays a strategic role, offering the best applications, with a high level of quality, security and an increasing catalogue to meet customer needs.. One of the several Three Business Apps advantages is the lack of initial startup investment, making it quick and easy to get going for all kinds of customers. To conclude with this introduction, it is important to underline that Three is offering cloud applications in a secure way through what is called SaaS Software as a Service. 1.1 WHY USE MARKETPLACE APPLICATIONS? THE LATEST APPLICATIONS Three selects the best applications available in the market, and updates the catalogue constantly, making the latest applications available. Applications in the marketplace are under a continuous quality and service evaluation, in order to offer to the client the best user experience possible. Some applications will improve and evolve their service during their life in the marketplace. ACCESS FROM ANY PLACE AND ANY TIME Applications are in the Cloud with information stored and saved in a centralized system, always available for user access from any place at any time. AVAILABILITY GUARANTEED Three guarantees the application s availability. PAY PER USE The client will only pay for what he consumes (most applications are based on a monthly use). This is the reason why no up-front investments are required. 1

The objective of Three Business Apps is to cover all the needs of an enterprise, from the most usual to the most unusual.

4 The client pays only as long as the application suits his needs. If the application purchased does not fit with a customer s needs, the contract can be redeemed immediately. 2

5 2 PURCHASE CONDITIONS Purchase and access: If you are already a Three client, please go to Three Business Apps website ( and insert your account number and PIN to register. You will receive an from Three Business Apps Team with your activation account link and username where you will have to customize your password in order to complete the activation of your user the credentials (username and password). In case you are still not an Three client, please ask our customer service to start subscription. It is important to know that: In the cloud business, a license is a contract without continuance clause but with a pay per use fee. These licenses are called a user license which are purchased inside the marketplace. Depending the application, licenses can be managed either: o On the marketplace at initial purchase by the user. OR o In the application or software vendor management screens once licenses have already been purchased inside the marketplace. 3

You will receive an email from Three Business Apps Team with your activation account link and username where you will have to customize your password in order to complete the activation of your user

6 3 ACCESS Please remember that username and password is required to access Three Business Apps portal (Marketplace). If you forget those credentials, please contact your organizations administrator. In case you are the administrator, please contact our customer support team. 4

If you forget those credentials, please contact your organizations

Once the user information has been inserted, the session will start at the home page. 4.

7 4 ACCESS FOR CLIENTS WITH AN EXISTING ACCOUNT To login into the Three Business apps portal go to the following URL, inserting your credentials (username and password). Once the user information has been inserted, the session will start at the home page. 4.1 CREATE ADDITIONAL USERS In order to create additional users, first, log in as Organisation administrator. Drag the mouse over My Marketplace. Then click on User search. 5

8 On the next screen, click on the button Add user. Fill required information in order to register the new user: 6

9 Once all information has correctly been filled in, the users list will be displayed with the newly created user as well. However, the user must still be activated (on the screen Active user status underlined). 4.2 ACCESS TO APPLICATIONS ALREADY PURCHASED Once logged in, the user will be able to access purchased applications from the home page. In order to access applications, click on its button and the application will start running in a new browser window. If the application icon does not appear please contact your organisation administrator. In case you are the organization administrator, please contact our support team. 7

2 ACCESS TO APPLICATIONS ALREADY PURCHASED Once logged in, the user will be able to access purchased applications from the home page.

5 PURCHASE This chapter describes the application purchase process. It is possible that some applications purchase process differs from the example below.

10 5 PURCHASE This chapter describes the application purchase process. It is possible that some applications purchase process differs from the example below. In that case, please consult the guide for that application. 5.1 PURCHASE OF AN APPLICATION To buy an application license, please follow these steps 1. Search by categories, choosing the desired category. 2. Then a list of applications will appear. Find the application you are interested in and click on more information link. 3. The monthly price and additional information will be displayed. Press on Buy button to start purchasing the application. 8

1 PURCHASE OF AN APPLICATION To buy an application license, please follow these steps 1. Search by categories, choosing the desired category. 2.

The following pop-up will appear: 4. Click on Proceed to checkout button. 5. All available options for purchasing an application will appear along with options to be chosen and configured.

11 The following pop-up will appear: 4. Click on Proceed to checkout button. 5. All available options for purchasing an application will appear along with options to be chosen and configured. It is important to underline that each application has its own options. Also, some applications may ask for contact information ( address or telephone number) to call the client as a welcome act. 9

and configured. It is important to underline that each application has its own options.

12 Please accept the legal terms and conditions of the service and click on OK to process the order. If the order runs successfully a message similar message to the message below will appear: 10

13 (in case of asynchronous app) Or (in case of synchronous app) If not, the message displayed will be similar to the following: 5.2 MODIFY THE OPTIONS PURCHASED OF A SINGLE APPLICATION In the home page of the Marketplace, hold the mouse over My Marketplace and select Application admin. The list of purchased applications will appear. Giving us different additional options: The user can purchase more applications. The user can change the options purchased for each application. The user chooses the application he wants to expand the number of licenses/users. In the picture, the user selects MS O365 application. 11

admin. The list of purchased applications will appear. Giving us different additional options: The user can purchase more applications.

14 The next step is to press on the sentence More Information. Then press the button Edit. 12

15 Access will be passed to the screen example shown. Once here, the user will be able to select the number of licenses. When it has been selected it will have to choose the Administrator of the application. The user selected will be authorised as Administrator of the application. The system will generate a message informing the Administrator of the purchase, if all is well. 13

When it has been selected it will have to choose the Administrator of the application.

16 To purchase additional licences, for new users to an application, the Administrator takes the following steps: 1. It press on the button Add user. (See in the example of the picture). 2. This button automatically, associates a licence of use of the application to a new user. 5.3 REMOVE AN APPLICATION DESCRIPTION: To discontinue or cancel the purchase of a license there are 2 key aspects The authorisation of the user Services or licenses associated with a user. o Direct consequences of cancelling a licence: Cancelation of a license for the service or application has some consequences: It is not possible to recover the stored information. Information stored in the application will be lost.. Before requesting the total drop in a service, it has to put to except the dates. Those that application hired put to his disposal. The ones of one own, in case that the application hired do not facilitate the functionality. TAKE INTO ACCOUNT THAT The TOTAL drop can produce, in some cases, the loss of the stored information It is necessary to follow different steps if the Administrator wishes to cancel subscription to an application in its entirety: 1. The Administrator has to be inside the Administration page of the application. 2. The Administrator then selects the button Delete application. This will cause a total cancellation of all users, licences and services associated with the application cancelled. 14

3 REMOVE AN APPLICATION DESCRIPTION: To discontinue or cancel the purchase of a license there are 2 key aspects The authorisation of the user Services or licenses associated with a user.

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