IT ALL COMES DOWN TO EXPERIENCE: YOUR CUSTOMER S EXPERIENCE

Transcription

1 IT ALL COMES DOWN TO EXPERIENCE: YOUR CUSTOMER S EXPERIENCE We can help you change the way your customers think about travel. An NCR Travel Brochure Solutions for Airlines

2 Fewer lines? Better service? Customer for life. People look forward to a trip to the airport about as much as getting their driver s license renewed. But you can be the airline that changes that. So the words great service and airport and your name here are all used together in the same sentence. Spoken by people all over the world. NCR services and solutions for travel. Explore more. First look what our customers say: Initial feedback from our customers has been very positive. Investing in innovative technology is a core part of our strategy to place our customers at the center of it all. An NCR Travel Brochure: Solutions for Airlines Jim Phoenix, Managing Director Airport Technology, American Airlines

3 So, what do travelers really want? This is what we know:* THE NEW SHOPPING TRIP Percentage of people likely to purchase ancillary items and amenities using Before arriving at self-service technology at various points throughout their journey airport on mobile device 20% Before arriving at airport on mobile device 20% Prefer an airline that offered self-service options 44% At check-in kiosk 38% Throughout the airport on a digital sign 28% Prefer an airline While waiting to that offered go through self-service options security on a mobile device 44% 24% While waiting to go through security on a mobile device 24% While waiting at the gate using a kiosk 16% While waiting at the gate using a mobile device 32% While waiting at the gate using a mobile device 32% * NCR 2014 Traveler Experience Survey

4 Give them what they re looking for NCR travel solutions make it easy to generate retail revenue. We offer airside and landside purchasing options and insight into the customer experience from the time they check in, to the minute they fasten their seatbelts. Here are a few examples: When you have Self-service kiosks that get rid of the lines Mobile access to boarding passes and more Cash-to-card services They can Check in, relax, and grab a cup of coffee Get checked in and ready to board anytime, from anywhere Buy upgrades, wifi, snacks and duty free fast (and have more fun on the trip) And you can Free up your staff for customers who need face-to-face assistance Send personal offers to spur pre-flight and gate-side purchase Increase sales in your increasingly cashless environments NCR customers give passengers more reasons to stay loyal Copa Airlines and Tocumen International Airport (with the launch of m.copaair.com) have become the first airline-airport tandem in Latin America to accept mobile boarding passes, giving our passengers an additional reason to travel through Copa Airlines Hub of the Americas. Rafael Mas, eservices Manager, Copa Airlines An NCR Travel Brochure: Solutions for Airlines

5 Be the airline that acts more like a retailer People expect to find and buy what they re looking for in more places including the airport. Help them deliver the goods with digital signage, mobile offers and gateside shopping via kiosks and mobile devices. From the experts: The web has provided airlines an enhanced degree of direct customer interaction, but to truly meet traveler requirements, they need to expand their offerings to become full-fledged online travel retailers. PhoCusWright

6 Provide more control even when it s out of your hands Travel plans change. And unforeseen events, like inclement weather, can cause delays. No matter the reason for making a switch, your customers can choose to get booked on a new flight automatically, on their own at a self-service reaccommodation kiosk or with an agent (using our reaccommodation software). When things change, we can help you: Let your customers know by sending mobile alerts Give them the choice to rebook at a self-service kiosk or with assistance Provide pre-flight shopping opportunities on their mobile devices and at kiosks Lesson learned: Customers want to love you They really do If you give them an exceptional experience every time no matter what happens they ll be on your team. And when you have their trust, you also have their loyalty. They ll never have to look for another airline to give them what they want. Yes, they want to stick with you. But you have to give them a reason to. We ll help you deliver several. We carry out 485M consumer transactions every day around the world NCR provides self-service solutions to 7 of the top 10 airlines in the world We were one of the first companies to provide mobile barcoded boarding passes 485M

7 Get more of what you want, too From operations through customer experiences to your financials, we re here to help you improve it all. Our Consumer Experience Consulting team will take a comprehensive look at everything you have today, and how to best enhance it. And we cover all bases: Discovery Strategy Planning Deploying Building Design Support Network Data Center As the global leader in consumer transaction technologies, we understand what customers want. We were one of the first to deliver mobile boarding pass technology, and we re here to share our experience, knowledge and services with you. Our experience in retail, travel, banking and hospitality means we know how consumers behave, what they re are asking for, and how to help you give them what they want Our custom support options provide systems that stay up-to-date, and up and running, because travel is alive and kicking 24/7

8 Why NCR? NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. Let s go places together, shall we? Call us Or send a note to travel@ncr.com NCR Corporation 3097 Satellite Boulevard Duluth GA ncr.com 2014 NCR Corporation Patents Pending 14TRVL