AUXILIARY SERVICES DIVISION UGACARD SUPPORT SERVICES

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1 Summary of Major Accomplishments AUXILIARY SERVICES DIVISION UGACARD SUPPORT SERVICES Major accomplishments for Fiscal Year are broken into two categories: Bulldog Bucks and UGACard Support Services. The Bulldog Bucks off-campus program continued to expand. By the end of June 2007, there were 110 off-campus locations accepting Bulldog Bucks, including three Kroger stores and six gas stations. The program expanded on-campus to include the UGA Golf Course, Parking Services with the Ramsey Center pay-by-space lot and an expansion into more vending services locations. Off-campus commissions now account for 34% of total Bulldog Bucks revenue. The accounting staff began a pilot program with the Accounts Payable department to pay off-campus merchants by ACH deposit instead of paper checks. Summer semester brought an aggressive marketing campaign to explain the services available to students, parents and the community. This effort was highlighted by presentations made to the parents of incoming students and to students at all freshman D-52

2 orientation sessions, in which the benefits of the program were explained. By the end of June 2007 the number of active accounts increased to over 32,000. During FY 2007 Bulldog Bucks handled more than 3.2 million dollars in deposits. This showed a 39% increase over the previous year. D-53

3 Transaction volume over the year rose 42% to 3.18 million dollars in transactions. In June 2007, Bulldog Bucks launched its new online account management site to allow for a more complete online experience, including real-time transaction history up to 90 days in the past, monthly statements that can be printed like bank statements, and a new, easier login procedure that utilizes the account holder s MyID and a unique password to the account. During FY2007 Bulldog Bucks began a marketing campaign to highlight different merchants each week. Merchants offer discounts and specials to Bulldog Bucks account holders and are promoted on the Bulldog Bucks Web site and through signage at the office. Other marketing includes coupon books that are produced twice a year and distributed to account holders. Two staff members attended the National Association of Campus Card Users conference in Atlanta to make a presentation about the Bulldog Bucks off-campus program and its growth during the previous year. Staff also attended the annual Blackboard User s Group meeting in Phoenix to present a session on the reporting and menu scripting techniques that have been utilized in the department to reduce work and increase productivity. D-54

4 The UGACard Support Services team continued to support the 60 biometric handkey readers in the residence halls, Ramsey Center for Student Activities, Tate Student Center and dining facilities. The staff continued to meet with Enterprise Information Technology Services (EITS) staff and members of the Chief Information Security Officer s (CISO) office to improve security of all of the program s servers and their services. Two staff members attended the Sys-Admin Audit Network Security (SANS) security essentials training that was conducted over a one-week period in February and then completed the certification exams to become Global Information Assurance Certification (GIAC), GIAC Security Essentials Certification (GSEC) certified. Members of the staff attended regular Finance and Administration Information Technology (FAIT) meetings to work with the FAIT group to share knowledge and expertise across the division. The Bulldog Bucks systems administrator accepted a position on the FAIT security committee to help identify and classify information security initiatives within the division. UGACard Support Services worked with the Housing Department in the fall semester 2006 to assist in the tracking of students who arrived early and checked into their housing assignment prior to opening day. These students records were recorded in a file to be sent to the Bursar s Office for fee assessment. Development work continued with Campus Research Stores to provide data necessary to track chemical usage properly on campus. During the spring of 2007 the UGACard Support Services staff upgraded an AIX server that was acquired during the Bookstore conversion to become the primary production server. During spring break that server was moved into production and the former production server was moved into the development server role. Planning and development work was done with the goal of moving the Ramsey Center server from a stand-alone server to the main production server by the end of the 2007 calendar year. The UGACard Support Services staff met with the registrar, Administration Information Systems (AIS) and EITS staff members to discuss a strategy for utilizing UGACard numbers in the classroom instead of social security numbers, with implementation scheduled for fall Work continued with the Physical Plant and UGA Police Department, as new buildings are brought online to the campus security system. Projects included the addition of data to distinguish athletes who would need access into the soonto-be-completed Coliseum Training Facility. The UGACard Support team continued to work with members of the Ramsey Center staff to discuss building a back-end program for online registration for classes held at the Ramsey Center for Student Activities. UGACard Support Services staff worked with the Athletic Association to refine the student ticket pick-up system, utilizing UGACard Services software instead of software designed by the online ticket processor used by the Athletic Association for ticket sales. D-55

5 Summary of FY 2008 Goals UGACard Services will continue growth of the Bulldog Bucks program to include more faculty and staff members. The Bulldog Bucks team will continue growth on campus by adding 60 additional vending readers, expanding use in conjunction with Parking Services and testing cell phone-based transaction devices for use in remote locations and with delivery services. Staff will continue to work with the CISO s office to harden core servers and systems to ensure the protection of data. The UGACard Services team will complete the migration of all Ramsey Student Center for Physical Activities services to the main production server. Assistance will continue with their project to offer complete class registration online. UGACard Services will continue to examine alternate revenue sources, including the payment for data services from departments which utilize the work of UGACard Services and the interest revenue generated by the Bulldog Bucks holding account, which had an average daily balance of over $400,000. D-56

6 UGACARD SUPPORT SERVICES / BULLDOG BUCKS FINANCIAL SUMMARY FOR THE FISCAL YEAR ENDED JUNE 30, 2007 YEAR TO DATE PERCENT OF REVENUE Revenue (1) $ 177, % Cost of Sales - 0.0% Gross Profit 177, % Operating Expenses: Personal Services (2) 302, % Direct Expenses (2) 277, % Indirect Expenses (2) 1, % Total Operating Expenses 580, % Net Operating Income (403,593) % Transfers: Depreciation 35, % Debt Service - 0.0% Other Transfers - 0.0% Total Transfers 35, % Net Income $ (439,401) % (1) Includes a distribution of interest income. (2) Includes a distribution of administrative expense. D-57

7 UGACARD SUPPORT SERVICES/BULLDOG BUCKS ORGANIZATION CHART Donald W. Smith Department Manager Bobby Yarborough Courier Linda Law Bulldog Bucks Systems Administrator Bernadette Johnson UGACard Support Services Access Services Database Management Virginia Hamilton Bulldog Bucks Accountant Student Courier Student Customer Service Representatives D-58