TVIR WIRELESS BROADBAND INFORMATION SHEET

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1 TVIR WIRELESS BROADBAND INFORMATION SHEET The monthly cost to residents for Wireless Broadband will be $22.00 including GST. This connection will provide a standard of service comparable to that of an Australian home wireless connection and has a monthly download limit of 1024MB (1GB) of data. Should this limit be exceeded the connection will remain but the download speed will be SHAPED to that comparable to a home dial-up internet connection. It will therefore not be possible for subscribers to incur any additional charge beyond the standard monthly charge. TO GET ACCESS TO THIS SERVICE PLEASE FOLLOW THE STEPS BELOW:- 1. Open your wireless network connections and browse for TVIR 0-0 access points and connect to any one with the strongest signal. 2. Open internet browser and you should be directed to the server front page with username and password input boxes. 3. Use your username and password to sign in then start browsing. 4. To cancel the Internet Broadband service, please call ACS Computers as soon as possible. 5. Any queries please call ANDREW RAMSEY between 10.00am & 5.00pm Monday to Friday (NOT TVIR OFFICE STAFF). THIS SERVICE IS PROVIDED BY ACS COMPUTERS PTY LTD. ABN If you require Internet access please fill in your details in the space provided below. Resident Information Sheet, Wireless Broadband Provided by ACS Computers Page 1 of 6

2 PREFERRED PAYMENT METHOD DIRECT DEBIT FORM (BANK ACCOUNTS, BUILDING SOCIETY OR CREDIT UNION) (Direct Debit is not available on the full range of accounts if in doubt please refer to your financial institution) ABN Andrew Ramsey Peter Lovett (TVIR ext: 2774) ABN Room Number:. Given name:. Surname:. Address: Smart Road. Suburb: Modbury SA Postcode: ( 5092 ). Home Phone: (08) Mobile: Item Quantity Amount Tick 1 GB INTERNET ACCESS FOR 1 MONTH $ GB INTERNET ACCESS FOR 1 MONTH $ GB INTERNET ACCESS FOR 1 MONTH $33.00 UNLIMITED INTERNET ACCESS FOR 1 MONTH $ GB TOP-UP $11.00 USB WIRELESS ADAPTOR 108Mbps $60.00 Set up Fee: $0.00 Direct Debit Fee: $0.99 Credit Card Fee: $ % What is the name of your bank, and where was the account open? Financial Institution. Branch:. How does the name appear on your statement? Account Holder Name(s):. BSB Number: Account Number: I / We authorize Payment Technologies Pty Ltd User ID to debit my / our account at the Financial Institution identified above through the Bulk Electronic Cleaning System (BECS) in accordance to the Payment Details stated above and as per the terms and Conditions provided. Card Number: CCV / Batch Code: VISA MASTER CARD BANKCARD AMEX DINERS Card Holder Name:. Expiry Date / By signing this form, I / We authorize PAYMENT TECHNOLOGIES PTY LTD, acting on behalf of the business to debit payment from my specified credit card above, and I / We acknowledge that PAYMENT TECHNOLOGIES will appear on my credit card statement Once you have completed the forms please contact Andrew Ramsey for a valid username and password which can be entered into the internet login page. This authority shall stand pursuant to the team and conditions of any contractual agreement between the customer and the business named above. The administration of this authority is conducted by Payment Technologies (Debit User) acting as a billing agent for the business. The services provided by Payment Technologies are administrative only and do not extend to the provision of any service or benefits by the business. This authority shall be interpreted and enforced pursuant to the laws of the State of Queensland. I hereby and understand the terms and conditions of TVIR Wireless INTERNET-ASC COMPUTERS Resident SIGNTURE: Information Sheet, Wireless Broadband Provided DATE by ACS : Computers / Page / 2 of 6

3 CREDIT CARD PAYMENT ON LINE PAYMENT (MUST BE LOGIN ON THE INTERNET) GO TO: Item Quantity Amount Tick 1 GB INTERNET ACCESS FOR 1 MONTH $ GB INTERNET ACCESS FOR 1 MONTH $ GB INTERNET ACCESS FOR 1 MONTH $33.00 UNLIMITED INTERNET ACCESS FOR 1 MONTH $ GB TOP-UP $11.00 USB WIRELESS ADAPTOR 108Mbps $60.00 Room Number SMART ROAD MODBURY SOUTH AUSTRALIA Once you have completed the forms please contact Andrew Ramsey for a valid username and password which can be entered into the internet login page. I hereby and understand the payment conditions of PAYPAL and the terms and conditions of TVIR Wireless INTERNET-ASC COMPUTERS Resident Information Sheet, Wireless Broadband Provided by ACS Computers Page 3 of 6 SIGNTURE: DATE: / /

4 Andrew Ramsey Our Customer Terms and Conditions 1. To connect to our ADSL service, YOU MUST HAVE 1.1 A wireless adaptor at or greater than 54Mbps for your laptop or computer, external or built-in to your system. 1.2 A Laptop, Desktop, iphone, ipod or any other communications device, must have up to date hardware. This includes authorised operating system (XP SP2 or VISA), Memory (RAM) at or greater than 2.00GHz, and 10GB free space on hard drive. 1.3 A Laptop, Desktop, iphone, ipod or any other communications device, must have up to date software. This includes anti-virus and spyware. 2. Limitations of the Service 2.1 If your laptop, desktop, iphone, ipod or any other communications device, does not have the required wireless device installed, you may notice minor to major disruptions to your wireless connection. 2.2 The positions of laptop, desktop, iphone, ipod or any other communications device might result in black spots. This might cause minor to major disruptions to your wireless connection. 3. Your Obligations to us You acknowledge and agree that: 3.1 All information you provide to us for the purposes of the Agreement must be accurate and truthful. 3.2 You will not interfere with the normal operation of the Services or any equipment used in the provision of the Services, or make either unsafe. 3.3 The customer is responsible for all charges, fees and obligations relating to the Services. 3.4 You must maintain the secrecy and confidentiality of all such access information and notify us immediately if your username and password are lost (or you think someone else is using them). You will be liable for all Charges resulting from use of the Services accessed through your access information, whether authorised by you or not, therefore ONE (1) Mac address to a username and password. If you have a secondary device you will need to pay for use of the service. 3.5 You are responsible for backup of all information associated with the Supplies. ACS Computers will not be held responsible for loss of Data, Software or Equipment through use of this service or an act of God. 3.6 You must comply with the terms and conditions of the Software license(s) which apply to the use of any Software. ACS Computers will not be held responsible for loss of Data, Software or Equipment through use of this service or an act of God. Resident Information Sheet, Wireless Broadband Provided by ACS Computers Page 4 of 6

5 4. Cancelling, Suspending or Reducing your service 4.1 Generally, there is no minimum term for which you must use our services. 4.2 You can cancel your service at any time by telling us beforehand. We may ask you to put your request in writing 2 weeks before cancelling the service. We will not refund any amounts that you have paid in advance or any form of refund. 4.3 If you cancel a service before we have provided it to you, or obtain the services before first payment we may charge any costs we incurred. 4.4 ACS Computers might changes your services or reduce your services to any customers without notice. 4.5 We may suspend or cancel a service in a number of circumstances, for example: You have not provided us with information reasonably requested for the purposes of the Agreement or you have provided us with false or misleading information If you are in breach of Our Customer Terms and Conditions (including using your service in a way which we reasonably believe is fraudulent, which poses an unacceptable risk to our security or network capability) If you do not pay or pay your bill on time. The entire service associated with the above name will be deleted. You will cease to have internet access from this account once deletion has occurred.- ASC COMPUTERS takes no responsibility in deleting the wrong account, if you have listed the name incorrectly.- Should the account need to be re-created a new setup fee will apply The entire If you conduct yourself in an unsuitable manner to any ACS Computers staff. You are required to behave in an appropriate manner at all times and to show consideration to staff and other residents If you are In Breach of Clauses 3, 4, 5 or 6 5. Maintenance and repair work 5.1 We can also suspend or restrict your service temporarily if we reasonably believe it is desirable or necessary to do so to maintain or restore any part of our network. We will try to perform maintenance and repair work at times that will cause the least inconvenience to our customers. If we have no alternative but to cancel your service due to necessary maintenance or restoration of any part of our network, we will not refund any amounts that you have paid in advance or any form of refund. 6. Charges and Payment 6.1 All Internet Broadband Plans are based on one month (30 days) access to our services. To allow for unseen network outages, problems or act of God or leap year, 1 or 2 days shall be added to your account. Based on current date not on current time of day. (Expect Direct Debit accounts.) 6.2 Payment is only made to appointed ACS Computers staff. NOT TVIR OFFICE STAFF. 6.3 PayPal Payment, (Credit Card Payments only), and Direct Debit accounts, can be made by filling the forms and handing it to ACS Computers or TVIR office staff when ALL areas of the form are complete. If you wish to make on line payment via PayPal you required to be log on to the Internet. 6.4 If you are making payments via Direct Debit from your bank accounts or credit card fees shall applied, Direct Debit Fee: $0.99, Credit Card Fee: $ % 6.5 All payments to our services will not be refunded. Any amounts that you have paid in advance or any form of refund. Also any GB, MB or Bytes will be forfeited at the end of your billing month. Resident Information Sheet, Wireless Broadband Provided by ACS Computers Page 5 of 6

6 7. Limitations of ADSL 7.1 Some design aspects of copper line network mean that some locations cannot support an ADSL service - even if your exchange is nominally 'ADSL enabled'. These network limitations are beyond our control in providing you with wireless internet. 7.2 Unlike conventional line services, the achieved performance of the ADSL network is not guaranteed. Copper line network design, and the manner in which ADSL data is moved around, mean that network congestion is possible in your line at some times. The speeds quoted for ADSL services are theoretical maximum rates. Performance of the network may vary by time of day or may decrease over time due to increased network interference in the copper line network when providing you with wireless internet. 7.3 The asymmetric transfer rates provided by ADSL are designed to optimise the speed of Internet downloads. As a consequence, the upload speed on ADSL is far slower. This means that ADSL is often unsuitable for situations where you intend to upload (or serve) large quantities of data from your location back out into the Internet. 7.4 Because ADSL runs over the copper line network, ADSL achieves a lower reliability level. If an ADSL connection fails, it may take some time to restore Telstra (telephone exchange) reserve the option to 'modernise' their network at any time, which may result in an ADSL service becoming permanently unavailable therefore TVIR wireless will not be available Telstra (telephone exchange) will not guarantee the long term provision of ADSL and may withdraw the service permanently from being available over the copper line network. 8. ADSL Standard Speeds 8.1 ACS Computers Standard ADSL Maximum Speed or Speed Range will be 700/20Kbps. 700/20 Kbps - which means that your peak download speed is 700 kilobits per second, and your peak upload speed is 20 kilobits per second. 8.2 Shaped speed (dial-up internet ) 8/8 Kbps - which means that your peak download speed is 8 kilobits per second, and your peak upload speed is 8 kilobits per second. 8.3 Reduced speed (If you are In Breach of Clauses 3, 4, 5 or 6) 154/12 Kbps - which means that your peak download speed is 154 kilobits per second, and your peak upload speed is 12 kilobits per second Resident Information Sheet, Wireless Broadband Provided by ACS Computers Page 6 of 6