WHO WE ARE FOUNDATION REPAIR

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1 WHO WE ARE RAB Foundation Repair and Geotechnical Construction is a full-service geotechnical contractor servicing residential and commercial customers all over Florida and is an approved vendor for all engineering firms and insurance companies. Founded by Rodger Bennett and Mike Manley after many years of managing and supervising sinkhole operations and foundation repair, Rodger decided to start a geotechnical construction company which developed relationships built on trust with customers, geotechnical engineers and insurance companies. Our success is based on exceeding customer expectations with job site cleanliness, meeting deadlines, communicating every aspect of your repair and overcoming any unforeseen circumstances. Our team of project managers, office staff and management has the experience and desire to deliver the best service in our marketplace. We strive to be the preeminent experts of sinkhole remediation and foundation repair.

2 WHAT WE DO RAB uses the best equipment, tooling and products in the industry. Our experienced field staff ensures a clean, organized and successful project each and every time. We offer a full array of geotechnical solutions that can be applied to just about any geotechnical or foundation problem. We specialize in: Sinkhole Repair Foundation Stabilization Structure Lifting and Leveling Preconstruction Soil Preparation

3 HOW WE DO IT Compaction grouting is the most common remediation method for sinkhole repair used today. When a properly designed grout is injected into loose soils, grout bulbs are formed that displace, densify and compact the surrounding soil. Chemical grouting, injected as a liquid polyurethane solution under much less pressure than compaction grouting, is most commonly used to stabilize loose soil areas near the surface. Geotechnical contractors and drillers also use this process to solidify soft soils to allow soil borings or excavations where high-pressure compaction grouting would be too risky for nearby structures. As with other remediation efforts, the geotechnical engineer or geologist will issue a comprehensive report and plan of action to fix the problem. The report will estimate the depth and quantities of aggregate grout and guide the contractor in pumping stages. RAB Foundation Repair knows the importance of understanding soil conditions reported by the geotechnical engineers.

4 HOW WE DO IT (continued) Underpinning is a means of transferring foundation loads to deeper, denser soils or bedrock/limestone. Most simply, it is the process of modifying an existing foundation system by extending it to or into subsurface strata that is deeper and more stable than the near surface soil that supports the existing foundation system. Types of Underpinning: Auger Piers Helical Piers Injection Piers Pressure Piers Simultaneous Lift

5 COSMETIC REPAIR RAB Foundation Repair is a full-service geotechnical contractor with over 30 years experience in cosmetic restoration, providing not only ground stabilization and sinkhole repair but also any necessary cosmetic repairs. We are known for exceeding our customers expectations with our professionalism, cleanliness and on-time repairs while keeping you up-to-date with our one-of-akind online job tracker, allowing you 24-hour access to monitor every aspect of your repair process. RAB works for you not the insurance companies and to facilitate and expedite the process, we will directly handle all your insurance company s requirements. Whether your repairs are exterior or interior, critical or cosmetic, RAB will meet and exceed your every need.

6 OUR PLEDGE TO YOU Our Customer Service Pledge: If we break it, we fix it at no cost to you. RAB works for you the customer, not the insurance company. RAB workers are in uniforms while working at your home. The project area will be cleaned daily. RAB treats your home and property with respect and care. Your sinkhole repair will start and finish on time. Total property clean-up at the end of the project. Weekend customer service hotline (727)

7 WHY HIRE US? OUR WARRANTY. Our Warranty: Transferable lifetime warranty on underpinning 10-year Limited Compaction Grout Warranty with double protection guaranteed by RAB and backed by Lloyd s of London, one of the world s foremost specialty insurance companies If during the life of our 10-year Limited Compaction Grout Warranty the residence experiences downward movement of the foundation in excess of one-half (1/2) inch, RAB will stabilize the exterior loadbearing walls utilizing helical piers at no cost to our customer. Helical piers locations and exact quantities will be determined by the structural engineer selected by RAB. Owner will receive a copy of the results.

8 WHY HIRE US? EXCLUSIVE NO-COST CUSTOMER SERVICES. Our Exclusive No-Cost Customer Services: RAB will perform a pool leak test (by an independent pool testing company) prior to the start of the project. Owners will receive a copy of the results. RAB will perform a sprinkler system analysis (by an independent sprinkler company) prior to the start of the project. Owners will receive a copy of the results. RAB will perform an elevation survey of the residence (by a profes - sional survey company) ninety (90) days after the completion of the project. Owners will receive a copy of the results. RAB will perform a site inspection of the residence one (1) year after the elevation survey to monitor site conditions. Owners will receive a copy of the results.

9 WHY HIRE US? THE INDUSTRY S 1st CUSTOMER PORTAL. We offer the industry s first customer information and communication portal accessible from our website 1. Once you create your login and password, we will confirm registration within 24 business hours. 2. We will notify you via that registration was completed and grant you immediate access to the system for up-to-date, real-time repair activity such as: 1. Repair start date 2. Today s repair activity, including quantity of material used 3. Next step in the repair process 4. Status of payment 5. Completion date Get answers with direct contact from our knowledgeable staff. We guarantee a 24-hour business day response time as our promise to keep you informed.

10 FREQUENTLY ASKED QUESTIONS When do I call RAB for a sinkhole estimate? Call us once your engineer or insurance company confirms sinkhole activity at your property. Can I choose any foundation repair company I want? Yes. The policyholder has the right to choose the repair company and contractor of his or her choice. Only consider a company that is licensed and fully insured; always check for experience in the industry and a clean track record. Ask for proper references; there are many companies that have recently opened and operate with little-to-no experience. Be very cautious of this. Are you licensed in the state of Florida and insured? Yes. RAB has a CBC license with the state and carries an insurance policy with $2 million in coverage. How long have you been in business? RAB has been in business for over six years and has a Triple A rating with the Better Business Bureau. We are a member of FAS3 (Florida Association of Sinkhole Stabilization Specialists), the Tampa Chamber of Commerce and the Pasco Chamber of Commerce. Has RAB won any awards in the industry? Yes. RAB was awarded the 17th Fastest Growing Company in Florida from Gulf Coast 500 magazine. In 2012, RAB was voted a Fast 50 Honoree by the Tampa Bay Business Journal. After we sign with RAB, when can you start the work? That depends on how quickly your engineer can provide a monitor to oversee the job as required by law. The average start time is between days from the date of signing. What are the two phases of my sinkhole claim? 1. Sinkhole remediation below ground property damage 2. Cosmetic repairs above ground property damage Can I stay at home during the repair process? Yes. You can occupy the property during the repair process with no interruption. Our team is incomparably professional and will respect your privacy.

11 FREQUENTLY ASKED QUESTIONS (cont.) What happens if RAB damages an item during the repair process? RAB will fix or replace any item broken by our team. Most items are covered by your insurance company in the cosmetic phase of your claim. We are the industry leader in customer service and satisfaction in this field and treat each home like it were our own. Can I choose my own cosmetic contractor after the sinkhole repair is complete? Yes. RAB has experts in cosmetic restoration repairs with over 30 years of experience. Who handles my landscaping damage? RAB will replace any landscaping damaged by the repair process. Do I have any obligation as a client to RAB? Yes. We will need unlimited use of water and electric. RAB will reimburse you $100 at the end of the job for use of these items. Does the sinkhole affect my property taxes? Yes. You need to deliver a copy of your engineer s report to the Property Appraiser s Office as soon as possible. This will help lower your property taxes by proving sinkhole activity at your property. Does the insurance company offer a warranty? The State of Florida requires that your insurance company provide a specific time frame for statute of limitations. Contact your insurance company for details. Does RAB offer a warranty? Yes. We offer a warranty for both compaction grouting and underpinning. Ask for details regarding the warranty that covers your specific job. RAB offers the strongest warranty in the industry.

12 AWARDS & MEMBERSHIPS The Review's mission is to deliver relevant news and information on Southwest Florida's leading and growing companies, up-and-coming entrepreneurs and the important economic, industry and government trends affecting business. The Tampa Bay Business Journal annually recognizes and ranks the 50 fastest-growing, privately held companies in Tampa Bay and announces the 10 fastest-growing companies based on total revenue gain over the same 3-year period. WE ARE PROUD MEMBERS OF...

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