SAM Server Utility User s Guide

Size: px
Start display at page:

Download "SAM Server Utility User s Guide"

Transcription

1 SAM Server Utility User s Guide Updated May 2012 Copyright 2010, 2012 by Scholastic Inc. All rights reserved. Published by Scholastic Inc. PDF0157 (PDF) SCHOLASTIC, READ 180, SYSTEM 44, SCHOLASTIC EXPERT 21, SCHOLASTIC ACHIEVEMENT MANAGER, and associated logos are trademarks and/or registered trademarks of Scholastic Inc. LEXILE and LEXILE FRAMEWORK are registered trademarks of MetaMetrics, Inc. Other company names, brand names, and product names are the property and/or trademarks of their respective owners.

2 Table of Contents Introduction... 3 Launching the SAM Server Utility... 3 The Home Screen... 4 The Service Manager... 5 The Database Manager... 6 Managing the Backup Location...6 Performing a One-Time Backup...8 Restoring the Database...9 Running SQL Files...11 The Admin Manager SAM Diagnostics...12 Memory Configuration...13 Password Configuration...14 Database Utilities Database Cleanup Utility...15 Server Cleanup Utility...16 Scholastic Agent Manager SAM Activity Monitor Capture Performance Log Technical Support By Phone...23 On the Web...23 SAM Server Utility User s Guide Updated Table of Contents 2

3 Introduction The SAM Server Utility contains tools that allow administrators to customize and maintain a SAM installation. Use the SAM Server Utility to: Back up and restore databases Stop and start Scholastic services Collect files to send to Technical Support to resolve problems Change your server s memory configuration Change your district s minimum password requirements Delete records and files from the server at the end of the school year Launching the SAM Server Utility There are several ways to launch the SAM Server Utility; however, the utility must be run directly on the server. It cannot be run remotely from a workstation. To launch the SAM Server Utility in Windows: 1. Open My Computer <install directory> ScholasticEE Sam_Server util. 2. Double-click the Sam Server Utility.exe icon. To launch the SAM Server Utility using a Macintosh: 1. Open a Finder window. 2. Open <install directory> ScholasticEE Sam_Server util. 3. Double-click the Sam Server Utility icon. To launch the SAM Server Utility using Novell/Linux: 1. Open a Finder window. 2. Open <install directory> ScholasticEE Sam_Server util. 3. Double-click the Sam Server Utility icon. SAM Server Utility User s Guide Updated Introduction 3

4 The Home Screen The Home screen provides four options: Scholastic Service Manager: Use this to check if services are running and to stop and start Scholastic services. Scholastic Database Manager: Use this to create a database backup file, to restore a database backup file, or to run an SQL script. Scholastic Admin Manager: Use this to change your memory configurations or to collect support files to send to Scholastic Technical Support. NOTE: You should only access this tab if instructed to do so by Scholastic Technical Support. Scholastic Agent Manager: Use this to set your proxy host and port to connect to SAM Connect. View Server Activity: Opens the SAM Activity Monitor, which allows the SAM administrator to view server activity if the district is experiencing performance issues. SAM Server Utility User s Guide Updated The Home Screen 4

5 The Service Manager The Service Manager displays the status of the three Scholastic services on the SAM server and allows those services to be stopped and restarted. The SAM Server will not work properly unless each of these services show as started. The SAM Server uses three services: The ScholasticJBoss service is a software engine that controls many of the background operations of the SAM server. The ScholasticMySQL service is a database management system that controls the operations of the SAM database. The ScholasticAgent service manages your server s ability to connect to SAM Connect. When stopping these services, stop the ScholasticJBoss service before the ScholasticMySQL service. When restarting these services, always restart the ScholasticMySQL service before the ScholasticJBoss service. The ScholasticAgent service may be stopped and restarted at any point in the procedure. SAM Server Utility User s Guide Updated The Service Manager 5

6 The Database Manager The Scholastic Database Manager enables users to make copies of the backup file automatically generated in SAM, direct where the duplicate file should be saved, perform manual one-time database backups, restore the database, or run SQL scripts. Managing the Backup Location Backups of the SAM database are regularly scheduled through SAM. The Database Manager allows administrators to select an alternate location for the backup file created in SAM, and directs SAM to create a second backup file in that location. To manage the backup location: 1. Click the Select Backup Directory button under the Backup Location heading. 2. Select the directory where the backup file will be saved and click OK. SAM Server Utility User s Guide Updated The Database Manager 6

7 3. The window will close and the directory path name will appear in the text field in the upper left corner of the screen. 4. Click Save Backup Directory. The utility will warn that the JBoss service will stop during the procedure. Click OK to start the procedure or Cancel to cancel it. When the procedure is finished, a message will appear saying the secondary backup location has been successfully created. Click OK to finish the procedure. SAM Server Utility User s Guide Updated The Database Manager 7

8 Performing a One-Time Backup To manually back up the database from the Database Manager: 1. Click the Select Backup Directory button under the One-Time Backup heading. 2. Select the directory where the backup file will be saved and click OK (or Choose on a Macintosh). The window will close and the directory pathname will appear in the text field in the upper left corner of the screen. 3. Click the Perform Backup button. The system warns to keep the Backup Database screen open while it creates the backup file. Click OK to create a SQL file in the selected directory; click Cancel to return to the Backup Database screen without creating a backup. SAM Server Utility User s Guide Updated The Database Manager 8

9 Restoring the Database Use the Restore Database function to restore a previously saved database backup file into your current SAM installation. WARNING: The Restore Database function will erase the current database in your SAM installation. Make sure to save a backup of the current database before you proceed with the Restore Database function. To restore a database: 1. Click the Select Source File button. 2. Select the backup (SQL) file to restore and click OK (or Open on a Macintosh). The filename appears in the field in the upper left corner of the screen. SAM Server Utility User s Guide Updated The Database Manager 9

10 3. Click Perform Restore. The system warns that the restore will erase the current database and prompt a backup. Click OK to proceed with the restore process without creating a database backup; click Cancel to return to the Restore Database screen and manually create a database backup file. 4. A second warning appears stating that the ScholasticJBoss service will be stopped during the restore. The restore function will automatically stop and restart the ScholasticJBoss service; users do not have to stop and restart it themselves. 5. Click OK to restore the database. A warning message appears reminding the administrator that the database restore will erase the existing database. Click OK to continue the restore, or Cancel to return to the Restore Database screen without restoring the database. 6. When the database is restored, a message appears reporting that the restore has been completed successfully. Click OK. SAM Server Utility User s Guide Updated The Database Manager 10

11 Running SQL Files When necessary, Scholastic Technical Support sends a SQL file. These files are usually to clean or correct a problem with the database. To execute the file, use the Run SQL File function of the SAM Server Utility. Tech Tip Only use this function to run an SQL script provided by Scholastic Customer Service. Running any other type of SQL script might damage the existing database. Always back up the existing database and store the resulting ZIP file in a safe place before running an SQL script with this screen. To run the SQL script: 1. Click the Select SQL File button to open a window from which to select the SQL file from Scholastic Technical Support. 2. Click the Run SQL File button. SAM Server Utility User s Guide Updated The Database Manager 11

12 The Admin Manager The Admin Manager consists of four screens that collect files and logs for troubleshooting, change memory configurations, change the district s password requirements, and clean up or optimize the database. SAM Diagnostics The SAM Diagnostics screen collects files to send to Scholastic Technical Support to resolve problems with the SAM installation. The default setting on this screen is all four checkboxes selected. Unless instructed by your Scholastic Field Technician, do not change the default options. If the settings need to change, click the boxes to select or deselect the types of files in the ZIP file. Click Reset to restore the default settings. Click Save to create a ZIP file that will include files for every selected category and any comments entered in the text box. Scholastic Technical Support will use this ZIP file to troubleshoot your problem. SAM Server Utility User s Guide Updated The Admin Manager 12

13 Memory Configuration The Memory Configuration screen allows changes to the SAM installation s memory configurations. Tech Tip DO NOT CHANGE THESE SETTINGS UNLESS SPECIFICALLY TOLD TO DO SO BY YOUR SCHOLASTIC FIELD TECHNICIAN. The memory configurations are: JBoss Heap Size: This allocates the size of objects that are kept in memory for the Java application. MySQL Buffer Pool Size: This allocates the cache size of the buffer for the MySQL service. Each memory setting can affect different aspects of the SAM server s functionality. The system makes use of the JBoss Heap Size, for instance, during many data movement functions. While running reports, though, the system makes use of the MySQL Buffer Pool Size. To change the memory configuration settings: 1. Move the slider for either the JBoss Heap Size or the MySQL Buffer Pool Size. The system will display the megabytes allocated for each setting. 2. Click Update Memory. The system will automatically stop and restart services and issue an alert when the process is finished. Changing the memory settings without clicking Update Memory will result in the new settings not being saved. The Reset button will return the memory settings to their previously saved settings, but NOT to the default settings. Once these settings are changed, the default settings can only be returned to manually. SAM Server Utility User s Guide Updated The Admin Manager 13

14 Password Configuration Use the Password Configuration function to set the district s minimum password requirements. Standard Scholastic passwords must, by default, contain six characters, of which one must be a numeral. Use the Password Configuration tool to change those defaults, if the district deems it necessary. Changes made in the Password Configuration tool will only affect new or modified passwords. Existing passwords are not affected. To change the password settings: Minimum Password: Use the pull-down menu to change the minimum number of characters required in a password. The default setting is six. Enforce Mix Case: Check the box to require that each password include at least one uppercase and one lowercase letter. The default setting is unchecked. Enforce Numeric: Check the box to require that each password contain at least one numeral. The default setting is checked. Enforce Special Character: Check the box to require that each password contain at least one of the following special characters: -, ^,. The default setting is unchecked. Click Save to save changes, or click Restore Default to restore default settings. SAM Server Utility User s Guide Updated The Admin Manager 14

15 Database Utilities Using the Database Utilities is an important part of keeping the SAM installation running smoothly. SAM databases commonly accumulate data that may no longer be necessary over the course of a school year deleted student records, data related to deleted records, and files created during the school year that are no longer needed. Database Cleanup Utility When students are deleted from Inactive Accounts, those students records are not automatically deleted completely from the database. This allows their records to be restored in case of an emergency or if they were deleted in error. However, as a district s SAM database accumulates deactivated and deleted student records over time, these records may impair the functioning of the database. Because of this, Scholastic recommends that districts periodically clean up their database by removing the records of deactivated and deleted students. The Database Cleanup Utility removes these records safely without affecting the rest of the database. To run the Database Cleanup Utility: 1. From the SAM Server Utility Home Screen, click the Admin Manager button. 2. From the Admin Manager window, click the Database Utilities tab. 3. Click Run Database Cleanup Utility. The utility will completely and safely remove every record from the Inactive Accounts in SAM for students who have been deleted. NOTE: Depending on the number of deleted records in the database, this can take several hours to run. Once this process completes, the user receives a message that these records were successfully deleted. SAM Server Utility User s Guide Updated The Admin Manager 15

16 Server Cleanup Utility Over the course of a school year, Scholastic technology programs write several files to the server that may have once been essential but are no longer necessary. You should run the Server Cleanup Utility at the end of the school year and again at the beginning of a new year. To run the Server Cleanup Utility: 1. From the SAM Server Utility Home Screen, click the Admin Manager button. 2. From the Admin Manager window, click the Database Utilities tab. 3. Under the Server Cleanup Utility banner, select which type of old files to remove. Unless otherwise instructed by Scholastic, select all four types of files: Student Recordings Saved Reports Database Backup Default Location Database Backup Alternate Location 4. Click Run Server Cleanup Utility. This completely removes all unessential files that have accumulated over the school year. SAM Server Utility User s Guide Updated The Admin Manager 16

17 Scholastic Agent Manager If the district is using a proxy server to connect to SAM Connect, use the Agent Manager to configure the proxy server IP address and port. The Agent Manager screen contains six settings: Proxy Host Detected: The IP address (or server name) of the proxy server that the Agent Manager has detected. Proxy Port Detected: The port number of the proxy server, if applicable. Proxy Host for SAM Connect: The IP address (or server name) entered on the proxy configuration screen during SAM Server installation. Proxy Port for SAM Connect: The port number that was entered on the proxy configuration screen during the SAM Server installation process. Proxy User for SAM Connect: If the proxy server requires logging in, the proxy user s username that allows access to the proxy server. Proxy Password for SAM Connect: The password connected to the proxy user s username that permits logging in to the proxy server. If SAM Connect is unable to connect to the server, and if the proxy host and port used do not match the proxy host and port detected, change the detected host and port to match the used host and port. Click Save to save your changes, or Reset to restore the original detected settings. The Agent Manager detects the proxy server based on the profile of the logged-in user. Since two users might have different proxy servers, only the technical director should access the screen settings. SAM Server Utility User s Guide Updated Scholastic Agent Manager 17

18 SAM Activity Monitor The SAM Activity Monitor displays scheduled events and key server performance indicators and provides SAM administrators with a single place to view server activity. This helps to identify causes and solutions for performance issues. To open the SAM Activity Monitor, click View Server Activity from the Home Screen. The Activity Monitor opens in a separate browser window. The Activity Monitor has three tabs: Performance Indicators: This tab shows the number of database connections currently being used and the maximum number available, Java virtual machine data, CPU usage (percentage used), and disk usage data (maximum MB available, MB used, and MB free). SAM Server Utility User s Guide Updated SAM Activity Monitor 18 TM & Scholastic Inc. All rights reserved. PDF0157 (PDF)

19 Server Requests: This tab shows the number of server hits by Scholastic program, both in total and since the last refresh. Scheduled Jobs: This tab shows all scheduled server tasks, along with job status and scheduled time. Click the View Current Activity link to see, in a separate browser window, which tasks are currently running on the server. Click Refresh to update the displayed data on any tab. Click Save to save the page as a text file. Saving the text file allows SAM administrators to send the data to Scholastic to help troubleshoot performance issues. SAM Server Utility User s Guide Updated SAM Activity Monitor 19 TM & Scholastic Inc. All rights reserved. PDF0157 (PDF)

20 Capture Performance Log While the Activity Monitor allows administrators to view SAM Server activity in real time, by clicking the Capture Performance Log link administrators can review server activity for a specific period of time. This can be very helpful when needing to capture specific server activity information when troubleshooting with Scholastic. To capture server performance information for a period of time, click Capture Performance Log from the Activity Monitor screen to open the Performance Log Login Screen. Use the administrator s SAM username and password to log in. SAM Server Utility User s Guide Updated SAM Activity Monitor 20 TM & Scholastic Inc. All rights reserved. PDF0157 (PDF)

21 Logging in brings the user to the Scheduler Screen. To schedule a log, click the Start Date field and use the pull-down calendar to schedule the start date. Use the same method to schedule the end date. Click Done when the date is selected. To put the scheduled logging in the queue, click Schedule (the end date must be greater than the current date to allow the server information to record correctly). SAM Server Utility User s Guide Updated SAM Activity Monitor 21 TM & Scholastic Inc. All rights reserved. PDF0157 (PDF)

22 When the logging is scheduled, it will appear in the Scheduled Log Jobs area. To cancel the scheduled logging, click Delete Job. To view a log, click View Log Files from the Scheduler Screen. The list of available log files opens (click Refresh if the desired file is not on the list). Click the file name link to open or save the log file. Scholastic recommends saving the log file so, if necessary, it can be sent to Scholastic Technical Support for review. SAM Server Utility User s Guide Updated SAM Activity Monitor 22 TM & Scholastic Inc. All rights reserved. PDF0157 (PDF)

23 Technical Support By Phone Call Scholastic Technical Support at with any questions, concerns, or problems with the deployment, the SAM installation, or any Scholastic program. On the Web Support is also available at the Scholastic Education Product Support website (www.scholastic.com/productsupport). The site contains program documentation, manuals, and guides, as well as Frequently Asked Questions and live chat support for customers with active Product Maintenance and Support Plans. SAM Server Utility User s Guide Updated Technical Support 23 TM & Scholastic Inc. All rights reserved. PDF0157 (PDF)

Getting Started With Scholastic Achievement Manager

Getting Started With Scholastic Achievement Manager Getting Started With Scholastic Achievement Manager For use with Scholastic Achievement Manager version 2.3.1 or later Copyright 2014 by Scholastic Inc. All rights reserved. Published by Scholastic Inc.

More information

Scholastic Reading Inventory Installation Guide

Scholastic Reading Inventory Installation Guide Scholastic Reading Inventory Installation Guide For use with Scholastic Reading Inventory version 2.0.1 or later and SAM version 2.0.2 or later Copyright 2011 by Scholastic Inc. All rights reserved. Published

More information

JAMF Software Server Installation Guide for Windows. Version 8.6

JAMF Software Server Installation Guide for Windows. Version 8.6 JAMF Software Server Installation Guide for Windows Version 8.6 JAMF Software, LLC 2012 JAMF Software, LLC. All rights reserved. JAMF Software has made all efforts to ensure that this guide is accurate.

More information

Next Generation Dashboard Guide

Next Generation Dashboard Guide Next Generation Dashboard Guide For use with READ 180 Next Generation, System 44 Next Generation, FASTT Math Next Generation, iread, MATH 180, and Scholastic Achievement Manager (SAM) version 2.0.2 or

More information

Scholastic Media Accelerator Guide

Scholastic Media Accelerator Guide Scholastic Media Accelerator Guide Updated June 27, 2011 For use with Scholastic Achievement Manager version 2.0.2 or later Copyright 2011 by Scholastic Inc. All rights reserved. Published by Scholastic

More information

JAMF Software Server Installation Guide for Linux. Version 8.6

JAMF Software Server Installation Guide for Linux. Version 8.6 JAMF Software Server Installation Guide for Linux Version 8.6 JAMF Software, LLC 2012 JAMF Software, LLC. All rights reserved. JAMF Software has made all efforts to ensure that this guide is accurate.

More information

QUANTIFY INSTALLATION GUIDE

QUANTIFY INSTALLATION GUIDE QUANTIFY INSTALLATION GUIDE Thank you for putting your trust in Avontus! This guide reviews the process of installing Quantify software. For Quantify system requirement information, please refer to the

More information

Scholastic Hosting Services User s Guide

Scholastic Hosting Services User s Guide Scholastic Hosting Services User s Guide and Data Management Guide July 11, 2011 For use with Scholastic Hosting Services and SAM 2.0 or later Copyright 2011, 2009, 2008, 2005 by Scholastic Inc. All rights

More information

Plesk 11 Manual. Fasthosts Customer Support

Plesk 11 Manual. Fasthosts Customer Support Fasthosts Customer Support Plesk 11 Manual This guide covers everything you need to know in order to get started with the Parallels Plesk 11 control panel. Contents Introduction... 3 Before you begin...

More information

SC-T35/SC-T45/SC-T46/SC-T47 ViewSonic Device Manager User Guide

SC-T35/SC-T45/SC-T46/SC-T47 ViewSonic Device Manager User Guide SC-T35/SC-T45/SC-T46/SC-T47 ViewSonic Device Manager User Guide Copyright and Trademark Statements 2014 ViewSonic Computer Corp. All rights reserved. This document contains proprietary information that

More information

Metalogix SharePoint Backup. Advanced Installation Guide. Publication Date: August 24, 2015

Metalogix SharePoint Backup. Advanced Installation Guide. Publication Date: August 24, 2015 Metalogix SharePoint Backup Publication Date: August 24, 2015 All Rights Reserved. This software is protected by copyright law and international treaties. Unauthorized reproduction or distribution of this

More information

Backup & Disaster Recovery Appliance User Guide

Backup & Disaster Recovery Appliance User Guide Built on the Intel Hybrid Cloud Platform Backup & Disaster Recovery Appliance User Guide Order Number: G68664-001 Rev 1.0 June 22, 2012 Contents Registering the BDR Appliance... 4 Step 1: Register the

More information

SonicWALL SSL VPN 3.5: Virtual Assist

SonicWALL SSL VPN 3.5: Virtual Assist SonicWALL SSL VPN 3.5: Virtual Assist Document Scope This document describes how to use the SonicWALL Virtual Assist add-on for SonicWALL SSL VPN security appliances. This document contains the following

More information

Sharp Remote Device Manager (SRDM) Server Software Setup Guide

Sharp Remote Device Manager (SRDM) Server Software Setup Guide Sharp Remote Device Manager (SRDM) Server Software Setup Guide This Guide explains how to install the software which is required in order to use Sharp Remote Device Manager (SRDM). SRDM is a web-based

More information

Getting Started With HMH Hosting Services

Getting Started With HMH Hosting Services Getting Started With HMH Hosting Services June 15, 2016 For use with HMH Hosting Services, HMH Teacher Central, HMH Student Central and Student Achievement Manager version 2.5 or later PDF0934 (PDF) Houghton

More information

SOA Software API Gateway Appliance 7.1.x Administration Guide

SOA Software API Gateway Appliance 7.1.x Administration Guide SOA Software API Gateway Appliance 7.1.x Administration Guide Trademarks SOA Software and the SOA Software logo are either trademarks or registered trademarks of SOA Software, Inc. Other product names,

More information

TANDBERG MANAGEMENT SUITE 10.0

TANDBERG MANAGEMENT SUITE 10.0 TANDBERG MANAGEMENT SUITE 10.0 Installation Manual Getting Started D12786 Rev.16 This document is not to be reproduced in whole or in part without permission in writing from: Contents INTRODUCTION 3 REQUIREMENTS

More information

Installing SQL Express. For CribMaster 9.2 and Later

Installing SQL Express. For CribMaster 9.2 and Later Installing SQL Express For CribMaster 9.2 and Later CRIBMASTER USER GUIDE Installing SQL Express Document ID: CM9-031-03012012 Copyright CribMaster. 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004,

More information

SOS SO S O n O lin n e lin e Bac Ba kup cku ck p u USER MANUAL

SOS SO S O n O lin n e lin e Bac Ba kup cku ck p u USER MANUAL SOS Online Backup USER MANUAL HOW TO INSTALL THE SOFTWARE 1. Download the software from the website: http://www.sosonlinebackup.com/download_the_software.htm 2. Click Run to install when promoted, or alternatively,

More information

Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x)

Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x) Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x) Start your Internet Explorer browser and direct it to the faculty home page. Click on the link Remote Access,

More information

NovaBACKUP xsp Version 15.0 Upgrade Guide

NovaBACKUP xsp Version 15.0 Upgrade Guide NovaBACKUP xsp Version 15.0 Upgrade Guide NovaStor / November 2013 2013 NovaStor, all rights reserved. All trademarks are the property of their respective owners. Features and specifications are subject

More information

Hallpass Instructions for Connecting to Mac with a Mac

Hallpass Instructions for Connecting to Mac with a Mac Hallpass Instructions for Connecting to Mac with a Mac The following instructions explain how to enable screen sharing with your Macintosh computer using another Macintosh computer. Note: You must leave

More information

Plesk 12 Manual. Fasthosts Customer Support

Plesk 12 Manual. Fasthosts Customer Support Fasthosts Customer Support Plesk 12 Manual This guide covers everything you need to know in order to get started with the Parallels Plesk 12 control panel. Contents Introduction... 3 Before you begin...

More information

3 Setting up Databases on a Microsoft SQL 7.0 Server

3 Setting up Databases on a Microsoft SQL 7.0 Server 3 Setting up Databases on a Microsoft SQL 7.0 Server Overview of the Installation Process To set up GoldMine properly, you must follow a sequence of steps to install GoldMine s program files, and the other

More information

NovaBACKUP xsp Version 12.2 Upgrade Guide

NovaBACKUP xsp Version 12.2 Upgrade Guide NovaBACKUP xsp Version 12.2 Upgrade Guide NovaStor / August 2011 Rev 20110815 2011 NovaStor, all rights reserved. All trademarks are the property of their respective owners. Features and specifications

More information

MS SQL Server Database Management

MS SQL Server Database Management MS SQL Server Database Management Contents Creating a New MS SQL Database... 2 Connecting to an Existing MS SQL Database... 3 Migrating a GoPrint MS SQL Database... 5 Troubleshooting... 11 Published April

More information

ZENworks 11 Support Pack 4 Full Disk Encryption Agent Reference. May 2016

ZENworks 11 Support Pack 4 Full Disk Encryption Agent Reference. May 2016 ZENworks 11 Support Pack 4 Full Disk Encryption Agent Reference May 2016 Legal Notice For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government

More information

McAfee Content Security Reporter 2.0.0

McAfee Content Security Reporter 2.0.0 Product Guide Revision A McAfee Content Security Reporter 2.0.0 For use with epolicy Orchestrator 4.6.5 Software COPYRIGHT Copyright 2013 McAfee, Inc. Do not copy without permission. TRADEMARK ATTRIBUTIONS

More information

HDA Integration Guide. Help Desk Authority 9.0

HDA Integration Guide. Help Desk Authority 9.0 HDA Integration Guide Help Desk Authority 9.0 2011ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic

More information

Backing Up and Restoring the Database

Backing Up and Restoring the Database Backing Up and Restoring the Database Any database that contains regularly updated information should be regularly backed up. A SAM backup saves a record of the entire database at a given moment. These

More information

Online Backup by Mozy. Restore Common Questions

Online Backup by Mozy. Restore Common Questions Online Backup by Mozy Restore Common Questions Document Revision Date: June 29, 2012 Online Backup by Mozy Common Questions 1 How do I restore my data? There are five ways of restoring your data: 1) Performing

More information

Dell Active Administrator 8.0

Dell Active Administrator 8.0 What s new in Dell Active Administrator 8.0 January 2016 Dell Active Administrator 8.0 is the upcoming release of Dell Software's complete solution for managing Microsoft Active Directory security auditing,

More information

Bloomfield Hills Schools VPN and Viewconnect Instructions

Bloomfield Hills Schools VPN and Viewconnect Instructions Connect to Bloomfield Hills Schools VPN - Open Internet Explorer. - Type https://vpn.bloomfield.org into the address bar. - Click Continue to this website (not recommended). if prompted. - If this is your

More information

MySQL Manager. User Guide. July 2012

MySQL Manager. User Guide. July 2012 July 2012 MySQL Manager User Guide Welcome to AT&T Website Solutions SM We are focused on providing you the very best web hosting service including all the tools necessary to establish and maintain a successful

More information

Migrating MSDE to Microsoft SQL 2008 R2 Express

Migrating MSDE to Microsoft SQL 2008 R2 Express How To Updated: 11/11/2011 2011 Shelby Systems, Inc. All Rights Reserved Other brand and product names are trademarks or registered trademarks of the respective holders. If you are still on MSDE 2000,

More information

Configuration Guide. Remote Backups How-To Guide. Overview

Configuration Guide. Remote Backups How-To Guide. Overview Configuration Guide Remote Backups How-To Guide Overview Remote Backups allow you to back-up your data from 1) a ShareCenter TM to either a Remote ShareCenter or Linux Server and 2) Remote ShareCenter

More information

Spector 360 Deployment Guide. Version 7

Spector 360 Deployment Guide. Version 7 Spector 360 Deployment Guide Version 7 December 11, 2009 Table of Contents Deployment Guide...1 Spector 360 DeploymentGuide... 1 Installing Spector 360... 3 Installing Spector 360 Servers (Details)...

More information

QuickStart Guide for Client Management. Version 8.7

QuickStart Guide for Client Management. Version 8.7 QuickStart Guide for Client Management Version 8.7 JAMF Software, LLC 2013 JAMF Software, LLC. All rights reserved. JAMF Software has made all efforts to ensure that this guide is accurate. JAMF Software

More information

Scholastic Reading Inventory Software Manual

Scholastic Reading Inventory Software Manual Scholastic Reading Inventory Software Manual For use with Scholastic Reading Inventory version 2.1 or later and Scholastic Achievement Manager version 2.1 or later Copyright 2012 by Scholastic Inc. All

More information

Kaseya Server Instal ation User Guide June 6, 2008

Kaseya Server Instal ation User Guide June 6, 2008 Kaseya Server Installation User Guide June 6, 2008 About Kaseya Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations. Kaseya's

More information

SQL Server Setup for Assistant/Pro applications Compliance Information Systems

SQL Server Setup for Assistant/Pro applications Compliance Information Systems SQL Server Setup for Assistant/Pro applications Compliance Information Systems The following document covers the process of setting up the SQL Server databases for the Assistant/PRO software products form

More information

026-1010 Rev 7 06-OCT-2011. Site Manager Installation Guide

026-1010 Rev 7 06-OCT-2011. Site Manager Installation Guide 026-1010 Rev 7 06-OCT-2011 Site Manager Installation Guide Retail Solutions 3240 Town Point Drive NW, Suite 100 Kennesaw, GA 30144, USA Phone: 770-425-2724 Fax: 770-425-9319 Table of Contents 1 SERVER

More information

RSM Web Gateway RSM Web Client INSTALLATION AND ADMINISTRATION GUIDE

RSM Web Gateway RSM Web Client INSTALLATION AND ADMINISTRATION GUIDE RSM Web Gateway RSM Web Client INSTALLATION AND ADMINISTRATION GUIDE Installation and Administration Guide RSM Web Client and RSM Web Gateway 17 August, 2004 Page 1 Copyright Notice 2004 Sony Corporation.

More information

WhatsUp Gold v16.1 Installation and Configuration Guide

WhatsUp Gold v16.1 Installation and Configuration Guide WhatsUp Gold v16.1 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.1 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

CONNECT-TO-CHOP USER GUIDE

CONNECT-TO-CHOP USER GUIDE CONNECT-TO-CHOP USER GUIDE VERSION V8 Table of Contents 1 Overview... 3 2 Requirements... 3 2.1 Security... 3 2.2 Computer... 3 2.3 Application... 3 2.3.1 Web Browser... 3 2.3.2 Prerequisites... 3 3 Logon...

More information

RecoveryVault Express Client User Manual

RecoveryVault Express Client User Manual For Linux distributions Software version 4.1.7 Version 2.0 Disclaimer This document is compiled with the greatest possible care. However, errors might have been introduced caused by human mistakes or by

More information

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream User Manual Onsight Management Suite Version 5.1 Another Innovation by Librestream Doc #: 400075-06 May 2012 Information in this document is subject to change without notice. Reproduction in any manner

More information

Lenovo Online Data Backup User Guide Version 1.8.14

Lenovo Online Data Backup User Guide Version 1.8.14 Lenovo Online Data Backup User Guide Version 1.8.14 Contents Chapter 1: Installing Lenovo Online Data Backup...5 Downloading the Lenovo Online Data Backup Client...5 Installing the Lenovo Online Data

More information

Pcounter Web Report 3.x Installation Guide - v2014-11-30. Pcounter Web Report Installation Guide Version 3.4

Pcounter Web Report 3.x Installation Guide - v2014-11-30. Pcounter Web Report Installation Guide Version 3.4 Pcounter Web Report 3.x Installation Guide - v2014-11-30 Pcounter Web Report Installation Guide Version 3.4 Table of Contents Table of Contents... 2 Installation Overview... 3 Installation Prerequisites

More information

Quick Start Guide. Apptix Online Backup by Mozy (AOBM) Live Support: 866-461-0851

Quick Start Guide. Apptix Online Backup by Mozy (AOBM) Live Support: 866-461-0851 Quick Start Guide (AOBM) Live Support: 866-461-0851 Quick Start Guide Page 2 of 16 Quick Start Guide Overview Other Guides & Training Resources Admin Guide... [76 Page PDF] Client Software User Guide [46

More information

IIS, FTP Server and Windows

IIS, FTP Server and Windows IIS, FTP Server and Windows The Objective: To setup, configure and test FTP server. Requirement: Any version of the Windows 2000 Server. FTP Windows s component. Internet Information Services, IIS. Steps:

More information

1. Product Information

1. Product Information ORIXCLOUD BACKUP CLIENT USER MANUAL LINUX 1. Product Information Product: Orixcloud Backup Client for Linux Version: 4.1.7 1.1 System Requirements Linux (RedHat, SuSE, Debian and Debian based systems such

More information

Bitrix Site Manager ASP.NET. Installation Guide

Bitrix Site Manager ASP.NET. Installation Guide Bitrix Site Manager ASP.NET Installation Guide Contents Introduction... 4 Chapter 1. Checking for IIS Installation... 5 Chapter 2. Using An Archive File to Install Bitrix Site Manager ASP.NET... 7 Preliminary

More information

Schools CPD Online General User Guide Contents

Schools CPD Online General User Guide Contents Schools CPD Online General User Guide Contents New user?...2 Access the Site...6 Managing your account in My CPD...8 Searching for events...14 Making a Booking on an Event...20 Tracking events you are

More information

IMPORTANT Please Read Me First

IMPORTANT Please Read Me First IMPORTANT Please Read Me First 3/02/2006 Table of Contents Table of Contents Part 1 Mac Single User Installation 1 Part 2 Windows Single User Installation 2 Part 3 Mac Server Installation 3 Part 4 Windows

More information

Polycom CMA System Upgrade Guide

Polycom CMA System Upgrade Guide Polycom CMA System Upgrade Guide 5.0 May 2010 3725-77606-001C Trademark Information Polycom, the Polycom Triangles logo, and the names and marks associated with Polycom s products are trademarks and/or

More information

NTP Software File Auditor for Windows Edition

NTP Software File Auditor for Windows Edition NTP Software File Auditor for Windows Edition An NTP Software Installation Guide Abstract This guide provides a short introduction to installation and initial configuration of NTP Software File Auditor

More information

Cloud Server powered by Mac OS X. Getting Started Guide. Cloud Server. powered by Mac OS X. AKJZNAzsqknsxxkjnsjx Getting Started Guide Page 1

Cloud Server powered by Mac OS X. Getting Started Guide. Cloud Server. powered by Mac OS X. AKJZNAzsqknsxxkjnsjx Getting Started Guide Page 1 Getting Started Guide Cloud Server powered by Mac OS X Getting Started Guide Page 1 Getting Started Guide: Cloud Server powered by Mac OS X Version 1.0 (02.16.10) Copyright 2010 GoDaddy.com Software, Inc.

More information

Online Backup Client User Manual Linux

Online Backup Client User Manual Linux Online Backup Client User Manual Linux 1. Product Information Product: Online Backup Client for Linux Version: 4.1.7 1.1 System Requirements Operating System Linux (RedHat, SuSE, Debian and Debian based

More information

Installing and Configuring Lexia Reading Desktop Software

Installing and Configuring Lexia Reading Desktop Software Page 1 of 7 Installing and Configuring Lexia Reading Desktop Software Summary: Learn how to install and configure Lexia Reading desktop software, including Lexia Early Reading, Lexia Primary Reading, and

More information

AppleShare Client User s Manual

AppleShare Client User s Manual apple AppleShare Client User s Manual How to use this manual This manual describes how to upgrade your system software and AppleShare Client software and also provides instructions on how to use your AppleShare

More information

QuickStart Guide for Mobile Device Management

QuickStart Guide for Mobile Device Management QuickStart Guide for Mobile Device Management Version 8.5 Inventory Configuration Security Management Distribution JAMF Software, LLC 2012 JAMF Software, LLC. All rights reserved. JAMF Software has made

More information

CompleteView Admin Console Users Guide. Version 3.0.0 Revised: 02/15/2008

CompleteView Admin Console Users Guide. Version 3.0.0 Revised: 02/15/2008 CompleteView Admin Console Users Guide Version 3.0.0 Revised: 02/15/2008 Table Of Contents Configuration... 3 Starting the Admin Console... 3 Adding a Server... 4 Monitoring Server Status... 6 Menus...

More information

Online Backup Linux Client User Manual

Online Backup Linux Client User Manual Online Backup Linux Client User Manual Software version 4.0.x For Linux distributions August 2011 Version 1.0 Disclaimer This document is compiled with the greatest possible care. However, errors might

More information

Citrix Client Installation

Citrix Client Installation Citrix Client Installation A guide to installing and using the Citrix Client for applications hosted by the Maricopa County Education Service Agency. For MCESA Internal IVEE Users Installation of the Citrix

More information

PHPMyAdmin. User Guide. July 2012

PHPMyAdmin. User Guide. July 2012 July 2012 PHPMyAdmin User Guide Welcome to AT&T Website Solutions SM We are focused on providing you the very best web hosting service including all the tools necessary to establish and maintain a successful

More information

Online Backup Client User Manual

Online Backup Client User Manual For Linux distributions Software version 4.1.7 Version 2.0 Disclaimer This document is compiled with the greatest possible care. However, errors might have been introduced caused by human mistakes or by

More information

Cloud Services. Mozy Backup. User Guide

Cloud Services. Mozy Backup. User Guide Cloud Services Mozy Backup User Guide 10/21/2014 CONTENTS Overview... 2 Installing Mozy... 3 Using the Settings Window... 4 Select Files to Back Up with the File System Tab... 10 Seeing How Much of Your

More information

Configure the idrac Remote Access Console

Configure the idrac Remote Access Console Configure the idrac Remote Access Console If your ExtraHop system is deployed in a data center or other remote environment, you might need to remotely access the console and its power-management features.

More information

Online Backup Client User Manual Mac OS

Online Backup Client User Manual Mac OS Online Backup Client User Manual Mac OS 1. Product Information Product: Online Backup Client for Mac OS X Version: 4.1.7 1.1 System Requirements Operating System Mac OS X Leopard (10.5.0 and higher) (PPC

More information

Online Backup Client User Manual Mac OS

Online Backup Client User Manual Mac OS Online Backup Client User Manual Mac OS 1. Product Information Product: Online Backup Client for Mac OS X Version: 4.1.7 1.1 System Requirements Operating System Mac OS X Leopard (10.5.0 and higher) (PPC

More information

FileMaker Server 14. FileMaker Server Help

FileMaker Server 14. FileMaker Server Help FileMaker Server 14 FileMaker Server Help 2007 2015 FileMaker, Inc. All Rights Reserved. FileMaker, Inc. 5201 Patrick Henry Drive Santa Clara, California 95054 FileMaker and FileMaker Go are trademarks

More information

Embarcadero Performance Center 2.7 Installation Guide

Embarcadero Performance Center 2.7 Installation Guide Embarcadero Performance Center 2.7 Installation Guide Copyright 1994-2009 Embarcadero Technologies, Inc. Embarcadero Technologies, Inc. 100 California Street, 12th Floor San Francisco, CA 94111 U.S.A.

More information

Installation Instructions Release Version 15.0 January 30 th, 2011

Installation Instructions Release Version 15.0 January 30 th, 2011 Release Version 15.0 January 30 th, 2011 ARGUS Software: ARGUS Valuation - DCF The contents of this document are considered proprietary by ARGUS Software, the information enclosed and any portion thereof

More information

Ajera 7 Installation Guide

Ajera 7 Installation Guide Ajera 7 Installation Guide Ajera 7 Installation Guide NOTICE This documentation and the Axium software programs may only be used in accordance with the accompanying Axium Software License and Services

More information

DP-313 Wireless Print Server

DP-313 Wireless Print Server DP-313 Wireless Print Server Quick Installation Guide TCP/IP Printing (LPR for Windows 95/98/Me/2000) Rev. 03 (August, 2001) Copyright Statement Trademarks Copyright 1997 No part of this publication may

More information

Virtual Learning Environment. Internet Explorer Browser Connectivity Troubleshooting

Virtual Learning Environment. Internet Explorer Browser Connectivity Troubleshooting Virtual Learning Environment Internet Explorer Browser Connectivity Troubleshooting This document is for Ultimate Software use only. No part of this document may be reproduced in any form or by any means,

More information

HRC Advanced Citrix Troubleshooting Guide. Remove all Citrix Instances from the Registry

HRC Advanced Citrix Troubleshooting Guide. Remove all Citrix Instances from the Registry HRC Advanced Citrix Troubleshooting Guide Advanced Troubleshooting procedures: 1. Add https://mobile.hrc.army.mil to Internet Explorer s trusted sites list. Click on Tools Internet Options Security. Click

More information

Cox Business Premium Online Backup USER'S GUIDE. Cox Business VERSION 1.0

Cox Business Premium Online Backup USER'S GUIDE. Cox Business VERSION 1.0 Cox Business Premium Online Backup USER'S GUIDE Cox Business VERSION 1.0 Table of Contents ABOUT THIS GUIDE... 4 DOWNLOADING COX BUSINESS PREMIUM ONLINE BACKUP... 5 INSTALLING COX BUSINESS PREMIUM ONLINE

More information

ERserver. iseries. Work management

ERserver. iseries. Work management ERserver iseries Work management ERserver iseries Work management Copyright International Business Machines Corporation 1998, 2002. All rights reserved. US Government Users Restricted Rights Use, duplication

More information

Dell Statistica 13.0. Statistica Enterprise Installation Instructions

Dell Statistica 13.0. Statistica Enterprise Installation Instructions Dell Statistica 13.0 2015 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or

More information

QuickStart Guide for Mobile Device Management. Version 8.6

QuickStart Guide for Mobile Device Management. Version 8.6 QuickStart Guide for Mobile Device Management Version 8.6 JAMF Software, LLC 2012 JAMF Software, LLC. All rights reserved. JAMF Software has made all efforts to ensure that this guide is accurate. JAMF

More information

BaseManager & BACnet Manager VM Server Configuration Guide

BaseManager & BACnet Manager VM Server Configuration Guide BaseManager & BACnet Manager VM Server Configuration Guide For Self-Hosted BaseManager & BACnet Manager Servers Deployed as Virtual Machines August 27, 2015 Customer Service 1-866-294-5847 i Baseline Inc.

More information

3M Stats and Status Software for 3M Detection System Model 8900/9900. Administrator s Guide

3M Stats and Status Software for 3M Detection System Model 8900/9900. Administrator s Guide 3M Stats and Status Software for 3M Detection System Model 8900/9900 Administrator s Guide Copyright 2009, 3M. All rights reserved. 3M Stats and Status Software for 3M Detection System Model 8900/9900

More information

Citrix Remote Access Work Instructions

Citrix Remote Access Work Instructions Work Instructions Version 1.0 15 January 2010 InTACT Shared Services Centre ACT Department of Treasury Quality Management System Service Management Tools Contents Introduction... 3 Purpose... 3 Scope...

More information

Configuring SSL VPN on the Cisco ISA500 Security Appliance

Configuring SSL VPN on the Cisco ISA500 Security Appliance Application Note Configuring SSL VPN on the Cisco ISA500 Security Appliance This application note describes how to configure SSL VPN on the Cisco ISA500 security appliance. This document includes these

More information

Acronis Backup & Recovery 11

Acronis Backup & Recovery 11 Acronis Backup & Recovery 11 Quick Start Guide Applies to the following editions: Advanced Server Virtual Edition Advanced Server SBS Edition Advanced Workstation Server for Linux Server for Windows Workstation

More information

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE Learning Management System (LMS) Quick Tips Contents Process Overview... 2 Sign into the LMS... 3 Troubleshooting... 5 Required Software... 5 Mobile devices are not supported... 5 Using the Check System

More information

Figure 1: Restore Tab

Figure 1: Restore Tab Apptix Online Backup by Mozy Restore How do I restore my data? There are five ways of restoring your data: 1) Performing a Restore Using the Restore Tab You can restore files from the Apptix Online Backup

More information

StarWind iscsi SAN Software: Tape Drives Using StarWind and Symantec Backup Exec

StarWind iscsi SAN Software: Tape Drives Using StarWind and Symantec Backup Exec StarWind iscsi SAN Software: Tape Drives Using StarWind and Symantec Backup Exec www.starwindsoftware.com Copyright 2008-2011. All rights reserved. COPYRIGHT Copyright 2008-2011. All rights reserved. No

More information

MultiSite Manager. User Guide

MultiSite Manager. User Guide MultiSite Manager User Guide Contents 1. Getting Started... 2 Opening the MultiSite Manager... 2 Navigating MultiSite Manager... 2 2. The All Sites tabs... 3 All Sites... 3 Reports... 4 Licenses... 5 3.

More information

Pcounter Client for Macintosh

Pcounter Client for Macintosh Pcounter Client for Macintosh Pcounter Client for Macintosh September 22, 2011 Copyright 2011 A.N.D. Technologies 4104 24 th Street #627 San Francisco, CA 94114 USA E-Mail: support@pcounter.com Web: http://www.pcounter.com

More information

National Fire Incident Reporting System (NFIRS 5.0) Configuration Tool User's Guide

National Fire Incident Reporting System (NFIRS 5.0) Configuration Tool User's Guide National Fire Incident Reporting System (NFIRS 5.0) Configuration Tool User's Guide NFIRS 5.0 Software Version 5.6 1/7/2009 Department of Homeland Security Federal Emergency Management Agency United States

More information

1.0. ChromLab Software User Management Edition User Guide Version 1.0

1.0. ChromLab Software User Management Edition User Guide Version 1.0 1.0 ChromLab Software User Management Edition User Guide Version 1.0 ChromLab Software User Management Edition User Guide Version 1.0 Bio-Rad Technical Support Department The Bio-Rad Technical Support

More information

WhatsUp Gold v16.2 Installation and Configuration Guide

WhatsUp Gold v16.2 Installation and Configuration Guide WhatsUp Gold v16.2 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.2 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

PCLaw 11.0. Administration Guide

PCLaw 11.0. Administration Guide PCLaw 11.0 Administration Guide About this guide This guide provides a list of tasks for installing PCLaw Practice Management Software. If you need additional information, refer to the PCLaw Support Center.

More information

Tharo Systems, Inc. 2866 Nationwide Parkway P.O. Box 798 Brunswick, OH 44212 USA Tel: 330.273.4408 Fax: 330.225.0099

Tharo Systems, Inc. 2866 Nationwide Parkway P.O. Box 798 Brunswick, OH 44212 USA Tel: 330.273.4408 Fax: 330.225.0099 Introduction EASYLABEL 6 has several new features for saving the history of label formats. This history can include information about when label formats were edited and printed. In order to save this history,

More information

Upgrading to Document Manager 2.7

Upgrading to Document Manager 2.7 Upgrading to Document Manager 2.7 22 July 2013 Trademarks Document Manager and Document Manager Administration are trademarks of Document Logistix Ltd. TokOpen, TokAdmin, TokImport and TokExRef are registered

More information

Introweb Remote Backup Client for Mac OS X User Manual. Version 3.20

Introweb Remote Backup Client for Mac OS X User Manual. Version 3.20 Introweb Remote Backup Client for Mac OS X User Manual Version 3.20 1. Contents 1. Contents...2 2. Product Information...4 3. Benefits...4 4. Features...5 5. System Requirements...6 6. Setup...7 6.1. Setup

More information

Advanced Configuration Steps

Advanced Configuration Steps Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings

More information