Small Business Guide. Know-how when you need it. Small Business Specialists in every store. Plus America s Largest 3G Network.

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1 Know-how when you need it. Small Business Specialists in every store. Plus America s Largest 3G Network. Our experts will: Help you choose the right mobile solutions. Show you how to use business technology to your advantage. Have you up and running before you leave the store. Call VZW.4BIZ Click verizonwireless.com/smallbusiness Winter/Spring 2010 FREE Small Business Guide Solutions that work for your company See Inside Mobile 2 Mobile Broadband 10 Voice Plans & Features 16 Global Services 28 Office Services 36 Highest-Ranked Service Highest in Customer Satisfaction With Small/Midsize Business Wireless Service, Two Years in a Row * EXPBUS0210EN

2 Worry Free Guarantee No wireless provider stands behind you like Verizon Wireless. As a Verizon Wireless Customer: You ll enjoy America s Largest and Most Reliable Wireless Network. We test and improve our network every day so you get the best service on America s Largest and Most Reliable Voice and 3G Data Network. You can change your Plan at any time with no fee or contract extension. As your needs change, you can move to any current plan without paying a fee or extending your contract. You ll get our 30-day Satisfaction Guarantee. At Verizon Wireless, we stand behind our service. If you re not completely satisfied, you can return your device and cancel service within 30 days of activation and pay no early termination fee. You can get a free device every two years with New Every Two. Sign up for a two-year plan of at least and qualify for a free device, up to 30 or 50 in value depending on your Plan, with a two-year contract renewal. You can also transfer your New Every Two credit to another line on your account. You ll enjoy exceptional customer service with our team of certified wireless experts. We re here to help when and how you need it. Come into any Communications Store or call us or go online for 24/7 assistance. For complete details on Worry Free Guarantee and New Every Two, see page 38 in the Important Information section. We re not 100% satisfied unless you are. Please let us know what you think. At Verizon Wireless, we really value your opinion. Visit verizonwirelesssurvey.com and tell us how we re doing. Some plans are available only with specific equipment. Acceptance of a promotion may require a new one- or two-year agreement. Customer will be limited to two plan changes per billing cycle. Return policies may vary and New Every Two redemptions may not be available at Verizon Wireless authorized agents. Your New Every Two discount is applied to the two-year discounted retail price of a new device. * Verizon Wireless received the highest numerical score among wireless providers in the proprietary J.D. Power and Associates Business Wireless Customer Satisfaction Studies SM study based on responses from 2,618 business wireless customers measuring 10 providers and measures satisfaction among wireless service decision-makers with small/midsize U.S. businesses. Proprietary study results are based on experiences and perceptions of consumers surveyed in January and March Your experiences may vary. Visit jdpower.com Cert no. XXX-XXX-000 Contents Mobile 2 New! Palm Pre Plus 2 BlackBerry Storm2 2 3G Smartphone Comparison Chart 4 Solutions 6 Nationwide Voice & Plans 8 3G Data Coverage Map 9 Mobile Broadband 10 HP Mini NR Netbook 10 MiFi 2200 Intelligent Mobile Hotspot 10 Verizon Wi-Fi & VZAccess Manager 12 Netbook Comparison Chart 13 Mobile Broadband Solutions 14 Voice Plans & Features 16 My Business Account 16 Verizon Small Business Center 16 CASIO G zone Rock 16 Nationwide Small Business SharePlan 18 Nationwide Plans for Business 19 Nationwide Plus Canada Plans 20 Nationwide Plus Mexico Plans 20 Features & Services 21 Roadside Assistance & VZ Navigator SM 22 Total Equipment Coverage & Backup Assistant SM 23 Push to Talk & Field Force Manager 24 Push to Talk Coverage Map 26 Global Services 28 HTC Imagio 28 BlackBerry Tour 28 Global Phone & Global Messaging 30 GlobalAccess & Global 31 Global Device Comparison Chart 32 Global Solutions 34 Additional Plan Information 36 Important Information 38 Additional Coverage Maps 42 v e r i z o n w i r e l e s s. c o m 1

3 Take your inbox with you. Business today runs on . Now you ll never miss an important message, with solutions from Verizon Wireless. Our latest device. New! Palm Pre Plus Combines all your calendars into one, simplifies scheduling and contacts, and juggles applications and notifications with ease. It s a multitasking machine. Mobile Solutions for Business from Verizon Wireless 3G Smartphone Comparison Chart 4 Solutions 6 Nationwide Voice & Plans 8 3G Data Coverage Map 9 Features Palm webos operating system 16 GB of on-board memory 24-bit HVGA color screen 3-megapixel camera Slide-out QWERTY keyboard Capabilities* Wi-Fi capable and Web for Smartphone View photos, videos and other rich media VZ Navigator Bluetooth stereo support Palm Pre Plus Our featured device. BlackBerry Storm2 Wi-Fi enabled. Ultra-responsive. The supercharged BlackBerry Storm2. Features Enhanced touch screen Voice-activated app Digital music player 2 GB of on-board memory 16 GB microsd card pre-installed 3.2-megapixel camera Capabilities* Wi-Fi capable BlackBerry Wireless Service Global VZ Navigator/VZ Navigator Global View photos, videos and other rich media 3G EV-DO Rev. A * Additional charges may apply when using certain capabilities. BlackBerry Storm2 For more information on this and other 3G Smartphones and phones, see our comparison chart on pages 4 5, the Push to Talk chart on page 25 and the Global Devices chart on pages v e r i z o n w i r e l e s s. c o m 3

4 3G Smartphones Stay connected. Stay productive. Stay ahead. Mobile P Available Not Available BlackBerry Storm2 BlackBerry Tour * BlackBerry Curve 8530 BlackBerry Pearl Flip 8230 New! Palm Pre Plus New! Palm Pixi Plus Samsung Omnia II HTC Imagio HTC Touch Pro 2 Coming soon! Samsung Saga HTC Ozone DROID ERIS by HTC DROID by Motorola Compatible Service BlackBerry Enterprise Server P P P P Microsoft Exchange ActiveSync P P P P P P P P P Good Mobile Messaging P P P P P IBM Lotus Notes Traveler P P P P Personal P P P P P P P P P P P P P Capabilities Global: , Voice & Features For more information on Global features, see pages P P P P P P View Photos, Videos and Other Rich Media P P P P P P P P P P P P P Wi-Fi P P P P P P P P P P P EV-DO Rev. A Rev. A Rev. 0 Rev. 0 Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A Rev. A Mobile Broadband Connect P 1 P 1 P 1 P 1 P P P P P Navigation VZ Navigator 2 VZ Navigator 2 VZ Navigator VZ Navigator VZ Navigator VZ Navigator VZ Navigator VZ Navigator 2 VZ Navigator 2 VZ Navigator VZ Navigator Built-In Features Keyboard Type Virtual QWERTY QWERTY SureType Slide-Out QWERTY QWERTY Virtual Virtual Virtual & Slide-Out QWERTY QWERTY QWERTY Virtual Google Maps Navigation (beta) Virtual & Slide-Out QWERTY Digital Camera 3.2-megapixel 3.2-megapixel 2.0-megapixel 2.0-megapixel 3.0-megapixel 2.0-megapixel 5.0-megapixel 5.0-megapixel 3.2-megapixel 2.0-megapixel 2.0-megapixel 5.0-megapixel 5.0-megapixel Digital Music Player P P P P P P P P P P P P P Specifications Operating System BlackBerry Device Software v5.0 BlackBerry Device Software v5.0 BlackBerry Device Software v5.0 BlackBerry Device Software v4.6 Palm webos Palm webos Windows Mobile 6.5 Professional Windows Mobile 6.5 Professional Windows Mobile 6.1 Professional Windows Mobile 6.1 Professional Windows Mobile 6.1 Standard Size (W x H x D) 2.4" x 4.4" x 0.53" 2.4" x 4.4" x 0.6" 2.3" x 4.3" x 0.54" 1.9" x 3.9" x 0.7" 2.3" x 3.9" x 0.67" 2.17" x 4.37" x 0.43" 2.38" x 4.75" x 0.53" 2.43" x 4.65" x 0.55" 2.33" x 4.57" x 0.68" 2.4" x 4.8" x 0.5" 2.48" x 4.49" x 0.52" 2.19" x 4.45" x 0.51" 2.36" x 4.56" x 0.54" Weight 5.5 ounces 4.6 ounces 3.7 ounces 3.6 ounces 4.89 ounces 3.26 ounces 5.08 ounces 5.2 ounces 6.35 ounces 4.6 ounces 3.7 ounces 4.23 ounces 5.96 ounces Android Android Flash/RAM Memory Expandable Memory (microsd card) Usage Time/ Standby Time 256 MB/256 MB (2 GB on-board memory) 16 GB (16 GB microsd card pre-installed) 330 minutes/ 269 hours 256 MB/256 MB 256 MB/256 MB 128 MB/64 MB 16 GB/512 MB 8 GB/256 MB 16 GB (16 GB microsd card pre-installed) 300 minutes/ 336 hours 512 MB/208 MB (8 GB on-board memory) 512 MB/288 MB 512 MB/288 MB 256 MB/128 MB 256 MB/192 MB 512 MB/288 MB 512 MB/256 MB 16 GB 16 GB 16 GB 16 GB 16 GB 16 GB 16 GB 270 minutes/ 252 hours 220 minutes/ 216 hours 330 minutes/ 350 hours 312 minutes/ 350 hours 360 minutes/ 375 hours 318 minutes/ 324 hours 318 minutes/ 324 hours 270 minutes/ 372 hours 290 minutes/ 324 hours 16 GB (8 GB microsd card pre-installed) 214 minutes/ 373 hours 16 GB (16 GB microsd card pre-installed) 385 minutes/ 270 hours 3G Smartphones subject to availability. Selection may vary. DROID is a trademark of Lucasfilm Ltd. and its related companies. Used under license. 3G Smartphones are considered Advanced Devices for the purposes of early termination fee and Wireless Phone Protection. For answers to your questions about using devices or services, visit verizonwireless.com/data * While supplies last. Additional charges may apply when using certain capabilities. Exchange ActiveSync support is limited and varies by Android device. With Mobile Broadband Connect devices that are EV-DO Rev. A capable, you can expect download speeds of Kbps and upload speeds of Kbps. With Mobile Broadband Connect devices that are not EV-DO Rev. A capable, you can expect download speeds of Kbps and upload speeds of Kbps. VZAccess Manager required; visit vzam.net 1 BlackBerry devices only tether with Windows OS based computers. 2 VZ Navigator Global also available. 4 v e r i z o n w i r e l e s s. c o m 5

5 Solutions Whether you have a one-person shop or offices around the country, Verizon Wireless has an solution that works for you. Mobile Step 1 What type of do you use? Business and Personal Personal BlackBerry Palm Windows Mobile DROID Step 2 Which type of device do you intend to use? BlackBerry Palm Windows Mobile DROID Simple Feature or 3G Multimedia Phones* Simple Feature or 3G Multimedia Phones* Capabilities Server-based including Microsoft Exchange & IBM Lotus Domino P P Compatibility with BlackBerry Enterprise Server P Compatibility with Good Mobile Messaging P Personal accounts including AOL, Gmail, Yahoo, Hotmail P P P P P P Access to corporate intranets and back office applications P P P P Open and view attachments 1 P P P P P P P Web browsing P P P P P P P Step 3 Choose a Data Option. Corporate for BlackBerry or Smartphone Downloadable Corporate 2 Application by Remoba 3,4 and Web for BlackBerry or Smartphone Downloadable Mobile Application 3 Monthly Data Allowance Unlimited 5 25 MB 6 Unlimited 6 Unlimited 25 MB Unlimited Monthly Access for Data Allowance when added to a Voice Plan Pay as You Go Pay as You Go Monthly Access for Data Allowance as a Stand-Alone Data Plan Voice usage will be charged at 25 per minute. 7 Per-MB Rate After Allowance Monthly Fee for application Not Applicable 9 99 Not Applicable 5 Included P Available Not Available * Data package of 9 99 or higher required for 3G Multimedia Phones. Visit verizonwireless.com/phones for a list of 3G Multimedia Phones. All 3G smartphones require a data package of or higher or a data plan. Good Mobile Messaging Server software, BlackBerry Professional Software, BlackBerry Enterprise Server software and Client Access Licenses are sold separately. Server version or higher is required, and Windows Mobile 5.0 devices or higher supported. BlackBerry Professional Software does not support Novell GroupWise. Personal not available with Good Mobile Messaging. Timeliness of delivery may vary by Internet Service Provider. Check with your provider for more information. 1 Attachment functionality may require third-party software application. Mobile 3.0 provides picture attachment functionality on select devices. 2 Requires Microsoft Exchange Server 2003 or newer. 3 Downloading the Mobile or Corporate application will require approximately 2 MB of data. Application not available on all devices. 4 Personal not available. 5 Mobile available for 5. 6 Mobile included. 7 Stand Alone Plans available to businesses with 5 or more lines of service. For information on taxes, surcharges and fees, please see Additional Plan Information on pages For additional details, see the Important Information section on pages Data Roaming: Data usage within the Canada Rate and Coverage Area will be billed at a rate of 0.002/KB or 2 05 /MB. Data usage within the Mexico Rate and Coverage Area will be billed at a rate of 0.005/KB or 5 12 /MB. For more information on roaming in Canada and Mexico, visit verizonwireless.com/naroaming Please see page 15 or 40 for details on approximate data usage for several common Internet activities. 6 v e r i z o n w i r e l e s s. c o m 7

6 Nationwide Voice & Plans Featuring Friends & Family for Business. Unlimited calling to those you do business with most. Anywhere in America. Anytime. Choose any numbers on any network. Even landlines. Visit verizonwireless.com/business to set up your Friends & Family for Business numbers today, and change them online at any time. All Nationwide Voice & Plans include: Unlimited Data Allowance For business and personal and web browsing. Unlimited National Mobile to Mobile Calling Minutes Call more people and use zero minutes with Verizon Wireless, Unlimited Mobile to Mobile calling to more than 80 million Verizon Wireless customers. No Domestic Roaming or Long-Distance Charges Coverage not available everywhere. Airtime charges apply. Unlimited Night & Weekend Minutes Night hours: (Mon Fri) 9:01 p.m. 5:59 a.m. Weekend hours: (Sat Sun) 12:00 a.m. 11:59 p.m. America s Largest 3G Network Mobile Nationwide Voice & for Business (For businesses with five or more lines of service) Anytime Minutes & Messaging Voice, and Unlimited Messaging Voice and Friends & Family for Business Per-Minute Rate After Allowance Monthly Access 450* Pick 10 numbers Share Option 1 Additional 5 Monthly Access per line Not Available * 10 Friends & Family numbers also available on 450-minute plans choosing the Share Option. Subscribe to these features/plans with a or higher access and qualify for Mobile Broadband Connect for 15 or 30 monthly access. See page 15 for details. Applies when sending and receiving (i) Text, Picture, Video and Voice Messages with Verizon Wireless and non Verizon Wireless customers in the United States; (ii) Text, Picture, Video and Voice Messages sent via ; (iii) Instant Messages; and (iv) Text Messages with customers of wireless carriers on participating networks in Canada, Mexico and Puerto Rico. International Text Messaging is 25 per recipient per message sent and 20 per message received; International Picture and Video Messaging is 50 per recipient per picture or video message sent and 25 per picture or video message received. Premium Messaging programs not included. Messaging is available from within the National Enhanced Services Rate and Coverage Area and is not available throughout the Nationwide Rate and Coverage Area. Applies to voice calling only. 1 Share Option applies to Monthly Anytime Minutes only. Friends & Family: Only calls from Nationwide Rate and Coverage Area to and from designated domestic landline or wireless numbers (excluding Directory Assistance, 900 numbers, customer s own wireless or Voice Mail access numbers, or access gateways to and from other providers voice or data communications systems) included; all qualifying lines on an account share the same Friends & Family numbers, up to account s eligibility limits; Verizon Enterprise Center or My Business Account required to set up and manage Friends & Family for Business numbers. Corporate discounts are available for businesses with five or more lines of service. Ask your Business Specialist for details. Important Map Information: This does not show exact coverage. Wireless service is subject to network and transmission limitations, particularly near boundaries and in remote areas. Customer device, weather, topography and other environmental considerations affect service, which may vary significantly in buildings. More recent 3G coverage may be available at verizonwireless.com/bbacoverage For more detailed information, please refer to pages v e r i z o n w i r e l e s s. c o m 9

7 Winter/Spring 2010 Internet when you need it. Our high-speed wireless network, Mobile Broadband service and Verizon Wi-Fi let you send , browse the Internet and upload large files while on the go. Use your choice of wireless connection devices, including a PC Card, an ExpressCard, a USB modem, Mobile Broadband Built-In (on select notebooks/netbooks) or an Intelligent Mobile Hotspot, or use select phones as a modem. Mobile Broadband Solutions for Business from Verizon Wireless Verizon Wi-Fi 12 VZAccess Manager 12 Netbook Comparison Chart 13 Mobile Broadband Solutions 14 Our latest device. HP Mini NR Netbook Carry the power of your PC with you for quick access to the Internet, and company intranets. The HP Mini NR is lightweight, ultra-portable and less expensive than standard notebooks. Features Capabilities Intel Atom 1.6 GHz processor 2 GB RAM 160 GB hard drive High-definition 11.6" diagonal display 5-in-1 Memory Card Reader N VIDIA ION for Windows 7 graphics card Altec Lansing stereo speakers Windows 7 Home Premium operating system 3G EV-DO Rev. A Mobile Broadband Wi-Fi b/g/n Global-capable:* 3G Tri Band UMTS/HSPA Quad Band GSM/GPRS/EDGE * To get the full benefits of connecting globally outside the U.S. on GSM networks, you must ensure that a SIM card is installed in your netbook and that you ve subscribed to a global plan or feature. HP Mini NR Netbook Our featured device. Verizon Wireless MiFi 2200 Intelligent Mobile Hotspot Be your own hotspot with MiFi. Use Mobile Broadband to connect up to five Wi-Fi enabled devices, including notebooks/netbooks, cameras, media/mp3 players and PDAs. Features Standard Wi-Fi security protocols Removable battery USB cable mode Internal antenna Verizon Wireless MiFi 2200 To learn more about how Mobile Broadband service can help your business, visit verizonwireless.com/broadband 10 verizonwireless.com 11

8 Verizon Wi-Fi & VZAccess Manager Netbooks Verizon Wi-Fi * Now you have more connection options. Verizon Wi-Fi gives you one more way to connect to the Internet. That means more browsing, more downloading and more more of everything you use the web for. With eligible monthly plans, Verizon Wi-Fi is available in thousands of places, including airports, bookstores, cafés, restaurants, hotels and other locations across the country. How to Connect: Open VZAccess Manager. Insert your Mobile Broadband device or power on your Mobile Broadband Built-In module. Enable Wi-Fi on your PC or attach a Wi-Fi adapter (sold separately). In VZAccess Manager, select Verizon Wi-Fi Access under Available Network. Click Connect Wi-Fi. VZAccess Manager Easily manage your wireless access connections. VZAccess Manager helps you manage Verizon Wireless Mobile Broadband service, as well as Wi-Fi hotspots. It supports detection, connection and configuration of home, office and other hotspots and lets corporate subscribers integrate with and launch VPN clients and other applications. Download the latest version at verizonwireless.com/vzam The Consumer version of VZAccess Manager may not be included (and may not operate) on Mobile Broadband Built-In notebooks/netbooks. The Enterprise version of VZAccess Manager can be installed on Mobile Broadband Built-In notebooks/netbooks. Notebook/netbook manufacturers may include their own connection manager. Stay connected. Stay productive. Stay ahead. P Available Not Available Gateway LT2016u Capabilities HP Mini NR HP Mini NR Operating System Windows XP Home Windows XP Home Windows 7 Home Premium Mobile Broadband 3G EV-DO Rev. A 3G EV-DO Rev. A 3G EV-DO Rev. A GlobalAccess 3G Tri Band UMTS/HSPA Quad Band GSM/GPRS/EDGE 3G Tri Band UMTS/HSPA Quad Band GSM/GPRS/EDGE 3G Tri Band UMTS/HSPA Quad Band GSM/GPRS/EDGE Wi-Fi b/g b/g b/g/n Features Mobile Broadband Launch your web browser, application or other Internet application. Video VGA Out VGA Out Audio Stereo Speakers Stereo Speakers NVIDIA ION for Windows 7 with up to 895 MB total graphics memory; VGA and HDMI Out Altec Lansing Stereo Speakers Webcam P P P Find out more at verizonwireless.com/wi-fi Bluetooth* P Specifications USB Ports Processor Intel Atom 1.6 GHz Intel Atom 1.6 GHz Intel Atom 1.6 GHz System Memory 1 GB RAM 1 GB RAM 2 GB RAM Storage 160 GB Hard Disk Drive 160 GB Hard Disk Drive 160 GB Hard Disk Drive Display 10.1" diagonal SD Widescreen (1024 x 600) 10.1" diagonal SD LED Anti-glare Widescreen (1024 x 576) 11.6" diagonal HD LED BrightView Widescreen (1366 x 768) Size (L x D x H) 10.17" x 7.2" x 1.03" 10.3" x 6.77" x " 11.4" x 8.03" x " MiFi 2200 Intelligent Mobile Hotspot must be connected to a PC via USB cable to access the Internet in Verizon Wi-Fi hotspot locations. When in USB mode, Wi-Fi capability on the MiFi is disabled. Only one PC at a time can access the Internet from a Verizon Wi-Fi hotspot when in USB mode. Verizon Wi-Fi not available on notebooks running Mac OS. Customers with Prepaid Mobile Broadband Plans or Mobile Broadband Connect features are not eligible for Verizon Wi-Fi. Verizon Wi-Fi hotspots are not owned or operated by Verizon Wireless. Verizon Wireless is not able to estimate upload or download speeds at these locations. Customers are responsible for providing security measures for their computers and data. Many Wi-Fi hotspots are not secure. Customers should connect to the Mobile Broadband network when more security is needed. * Verizon Wi-Fi available with monthly Mobile Broadband plans and in designated locations only. Software limitations and other terms apply. VZAccess Manager version 7.2 or higher required. To download the latest version of VZAccess Manager, select Check for Updates from the Help menu in VZAccess Manager or visit vzam.net. If your company uses VZAccess Manager Enterprise Edition, contact your IT administrator for support. Verizon Wi-Fi available on select devices. Visit vzam.net to check availability. Weight 2.95 pounds 2.57 pounds 3.22 pounds Battery 6-cell, approx. 6 hours 3-cell, approx. 3.5 hours 6-cell, approx hours Media Card Reader Netbook devices subject to availability. Selection may vary. 6-in-1: Secure Digital (SD), MultiMedia- Card, Reduced-Size MultiMediaCard, Memory Stick, Memory Stick Pro, xd-picture Card 5-in-1: Secure Digital (SD), MultiMediaCard, Memory Stick, Memory Stick Pro, xd-picture Card 5-in-1: Secure Digital (SD), MultiMediaCard, Memory Stick, Memory Stick Pro, xd-picture Card * Profiles supported: Advanced Audio Distribution (Stereo), Audio/Visual Remote Control, Basic Imaging, Basic Printing, File Transfer, Hands-Free, Headset, Object Push for vcard, Serial Port, Dial-Up Networking and Phonebook Access. Netbooks are considered Advanced Devices for the purposes of early termination fee and Wireless Phone Protection. Visit verizonwireless.com/netbooks for details. 12 v e r i z o n w i r e l e s s. c o m 13

9 Mobile Broadband Solutions Take these steps to find your ideal device and access plan. Identify your needs and device. Step 1 What are your mobile high-speed Internet access needs? Step 2 What device will you use? Select your plan based on data usage. Mobile Broadband Plan/ Feature Options Access for your notebook/netbook PC Card/ExpressCard/ usb Modem Choose from a range of products for plug-and-play capability. Notebook/Netbook with Mobile Broadband Built-In Get Mobile Broadband service built right in on select netbooks and notebooks from Dell, Gateway, Hewlett-Packard, Lenovo, Panasonic and Sony. Access for multiple devices at one time MiFi Intelligent Mobile Hotspot* Enjoy your own portable Wi-Fi hotspot that lets you connect up to five Wi-Fi enabled devices. Mobile Broadband Choose your plan based on how often you access the Internet. Mobile Broadband Plans include Text Messaging and New Every Two. BlackBerry Access for your notebook/netbook using a smartphone/phone as a tethered modem Windows Phone Simple Feature or 3G Multimedia Phones Use your Verizon Wireless device as a tethered modem with your notebook. Available on select Simple Feature or 3G Multimedia Phones and 3G Smartphones. For details, see verizonwireless.com/broadbandconnect Mobile Broadband Connect Add access to your existing voice/data plan. MONTHLY PLANS PREPAID PLANS MONTHLY PLANS Light User Heavy User Day Week Month Added to Nationwide Voice and Added to Data Options 1 Added to All Other Nationwide Plans Access Fee Data Allowance (sending and receiving) 250 MB 5 GB 75 MB 250 MB 500 MB 5 GB Per-MB Rate After Allowance Check approximate data usage:* You can check your approximate unbilled monthly data usage for your Mobile Broadband device through the following options: Monthly Plans Click the VZAccess Manager Usage button. Log on to My Verizon or My Business Account. Dial , then enter Mobile Broadband device wireless number. Prepaid Plans Click the VZAccess Manager Usage button. Dial , then enter Mobile Broadband device wireless number. Approximate Data Usage Activity Type Approximate Size (1 text page without attachments) 3 KB Word Document (With 5 text pages) Typical Web Page Lookup 70 KB 300 KB Mobile Broadband Typical download speed 3 With 3G EV-DO Rev. A: 600 Kbps 1.4 Mbps With 3G EV-DO Rev. A: 600 Kbps 1.4 Mbps Verizon Wi-Fi P Download and attachments P P Access web information P P Access intranet files and applications P P Low Resolution Digital Photo 500 KB PowerPoint Presentation (20 pages with text and light graphics) 3 MB Please note: 1024 KB = 1 MB; 1024 MB = 1 GB Security Authentication and data protection provided by CDMA technology; compatible with most VPNs. Authentication and data protection provided by CDMA technology; compatible with most VPNs. P Available Not Available * When multiple users are connected to the Intelligent Mobile Hotspot, all their data usage will be aggregated and applied to the Mobile Broadband customer s monthly allowance. Text Messaging is 20 per message sent (per recipient) or received (including messages to and from wireless customers in Canada, Mexico and Puerto Rico). International Text Messaging is 25 per message sent (per recipient) and 20 per message received. For PC Card, ExpressCard, USB Modem and Mobile Broadband Built-In notebook/netbook devices, if you don t utilize VZAccess Manager (or an SMS-capable connection manager) you will be billed for text messages that are sent to you, but you will not be able to receive them. When using Intelligent Mobile Hotspot, you must be connected via the provided USB cable to receive text messages; if you are connected via Wi-Fi, you will be billed for text messages that are sent to you, but you will not receive them. Text messaging block is available upon request. Not available with Prepaid Mobile Broadband Plans. Prepaid Mobile Broadband usage is not available on any PC cards. Only available on ExpressCards, USB modems, Intelligent Mobile Hotspots and Mobile Broadband Built-In on select notebooks/netbooks. Once Prepaid Mobile Broadband allowance or expiration is reached, any session that is in progress will end, and any content that is being sent or received may be lost. Expiration period: Day = 24 hours, Week = 7 days, Month = 30 days. 1 For qualifying data options, see page 7. 2 Eligible with a Stand-Alone Data Plan; see page 7 for details. 3 Speeds require an EV-DO Rev. A-capable device. When using an EV-DO device that is not Rev. A capable or traveling in the Extended Broadband Services Rate and Coverage Area, you can expect download speeds of Kbps and upload speeds of Kbps. Mobile Broadband speed claims based on our network tests with 5 MB FTP data files, without compression. VZAccess Manager will indicate when you re in an EV-DO Rev. A coverage area. Outside the Mobile Broadband Rate and Coverage Area, the NationalAccess network allows connections at typical speeds of Kbps, based on our network tests with 101 KB FTP data files. Actual speeds and coverage may vary. For information on taxes, surcharges and fees, please see Additional Plan Information on pages For additional details, see the Important Information section on pages Data Roaming (Not available with Prepaid Mobile Broadband Plans.) Data usage within the Canada Rate and Coverage Area will be billed at 0.002/KB or 2 05 /MB. Data usage within the Mexico Rate and Coverage Area will be billed at 0.005/KB or 5 12 /MB. In Aruba, Bahamas, Bermuda, Cayman Islands, China, Dominican Republic, Guam, India, Israel, Jamaica, Japan, Netherlands Antilles, Saipan, and South Korea Enhanced Services Rate and Coverage Areas, and select cruise ships, usage will be billed at a rate of 0.02/KB or /MB. You must add I-Dial to your account to roam in many destinations. To add I-Dial to your account, and for more information on Wireless Data Roaming in Aruba, Bahamas, Bermuda, Canada, Cayman Islands, China, Dominican Republic, Guam, India, Israel, Jamaica, Japan, Mexico, Netherlands Antilles, Saipan, and South Korea, and on select cruise ships, call or visit verizonwireless.com/naroaming EV-DO not available everywhere while roaming. The speed of the Verizon Wireless data network is measured in kilobits (Kb) per second. However, the amount of data transmitted over the Verizon Wireless data network is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB). * There will be a time lag between the end of a data session and the point at which the usage will appear on any of these tools. Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using Intelligent Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager. These examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary. Graphically intense pages or pages with video can exceed 3 MB. 14 v e r i z o n w i r e l e s s. c o m 15

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