New Vehicle Warranty Contract

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1 New Vehicle Warranty Contract

2 If you require further information on the Warranty you have purchased: Review this contract document Visit your local Toyota Dealer Visit Call 0800 TOYOTA ( )

3 Contents Introduction 3 Your Coverage & Benefits 4&5 AA Roadservice Benefits 6&7 24 hour AA Roadservice: Making a Claim 8&9 Summary of consumer s rights & remedies 10&11 Servicing your Vehicle 12 Your Obligations & Responsibilities 13 Transfers and Cancellations 14 1st Change of Ownership Advice 15 2nd Change of Ownership Advice 17 Reimbursement Claim Form 19&21 Toyota Warranties are fully backed by Toyota New Zealand and supported by Authorised Toyota Dealers throughout New Zealand 1

4 Every day s an opportunity to improve. 2

5 Introduction Congratulations! You now have a Platinum Warranty extending the standard 3 year/100,000km New Vehicle Warranty on your Toyota by 2 years/ 50,000km (total of 5 years/150,000*) from *whichever occurs We believe Your Platinum Warranty provides coverage for any part of your vehicle which becomes defective due to faulty materials or There is no claim limit on your Platinum Warranty and no excess to pay in the event of a claim. For our full warranty statement and an explanation of your obligations: Please refer to your New Vehicle Our Commitment to You handbook. Visit You have a right to cancel your Platinum Warranty agreement by giving notice to Toyota New Zealand Limited, as warrantor or to the Toyota Dealer from whom you purchased the warranty: within five working days after the date on which you receive a copy of this warranty agreement; or at any time, if we have not complied with our disclosure obligations, unless our failure is minor and you are not materially prejudiced by our non-compliance. You must also be aware that if this warranty has been entered into as a condition of a Consumer Credit Contract, your right to cancel is covered by the Credit Contracts and Consumer Finance Act 2013, not the Fair Trading Act..ylbmessa roerutcafunamn We believe in trying to make a difference. The core of Toyota s business is making vehicles that help people lead to lead better better lives. lives. Whether that s simply transport to get to work, school or or to to carry carry out out a job, a job, or simply or a vehicle a lifestyle that vehicle enriches that enriches a family s a everyday family s life, lifestyle, we try we to build try and vehicles make vehicles that make a difference. It also means we ll support causes like The It also Parenting means we'll Place support that are causes working like towards The Parenting making Place New that are Zealand working a better towards place. making New Zealand a better place. 73

6 Your Coverage & Benefits (Summary) NEW VEHICLE EXTENDED WARRANTIES PLATINUM AVAILABILITY ELIGIBILIY CRITERIA Age/Kilometres less than 36 months/100,000 km 2 from first registration, including regular service history KEY BENEFITS Additional Towing 1 Vehicle (total) 1 PRODUCT FEATURES Maximum per Claim 1 Excess per Claim 1 $500 $1,000 5 years/150,000km 2 No Maximum N/A Kilometre Allowance Toyota New Vehicle Warranties have generous kilometre allowance. Toyota New Vehicle Extended Warranties are fully transferable to the next owner. Toyota warranties purchased (in addition to standard new vehicle warranties) may be refundable providing no claims have ever been paid. Toyota Genuine Parts are used by Toyota Dealers for all warranty repairs. Toyota Genuine Parts have been designed specifically for your Toyota and are manufactured and tested to the highest standards by Toyota. 1 Amounts shown are maximums and are GST inclusive. 2 Whichever occurs first under normal operating conditions. Conditional on complete service/maintenance history. 4

7 NEW VEHICLE WARRANTIES SRS System tc. This summary is designed to give an overview of Toyota New Zealand s extended warranty warranty products products only and only does and not does constitute not constitute our full our warranty full warranty policy statement. policy statement. More information More information on coverage on coverage and eligibility and eligibility is available is available from from your your Toyota Toyota dealer dealer or visit or visit A A pre-inspection and and verification of of service history may be be required. 5

8 We believe AA Roadservice Benefits Your Platinum Warranty also gives you the until the vehicle is 5 years of age. For your convenience and safety Toyota No Worries Warranties come with AA Roadservice for the period of your warranty. 24 hour AA Roadservice: We believe everyday s an opportunity to improve. to improve. We strive for continuous improvement in everything we do. It s not a motto. It s not a mission statement we hang on the wall. It s the way we do things. We believe there is no best - only better. What s Included? Your Toyota No Worries AA Roadservice covers anyone driving your vehicle in the following situations: Roadside Breakdowns Flat Bat only) Flat spare tyre only) Key Lockouts / Lost Keys Out of Fuel Towing (if required) to the nearest Authorised Toyota Dealer or Service Agent Free temporary side glass replacement Service available only in Auckland, Wellington, Christchurch and most provincial areas 610

9 Are there any Restrictions? There is no limit to the number of callouts, however there are some restrictions where Toyota No Worries AA Roadservice would not apply: Vehicles over 3.5 tonne gross laden weight When the vehicle is unattended When the vehicle was being used for racing, pace making, speed testing, activities at the time of breakdown Vehicles carrying a load beyond the legal limit Vehicle parts and labour Vehicles not on public or formed roads or trapped/bogged Breakdowns covered under insurance policies When the vehicle is disabled due to a motor vehicle accident, stolen or damaged due to theft or vandalism Vehicles in un-roadworthy or unsafe condition When the vehicle is un-roadworthy or it would be dangerous or illegal for AA personnel or contractors to repair, load or transport the vehicle and/or its occupants* When the vehicle is immobilised by the failure to carry a serviceable spare wheel or a tyre inflator kit *carriage of passengers as a result of a breakdown can only be to the legal limit of the attending vehicle. Any expense as a result of additional transportation or a return journey to pick up extra passengers is at the driver s cost. 7

10 Making A Claim Here s a summary of what you can claim and how to claim on your Toyota No Worries Warranty: What Can You Claim? You can claim up to the following amounts per claim: PLATINUM WARRANTY Towing to nearest Toyota dealer Fully covered Further vehicle movements/towing $500 Accommodation and/or Rental Vehicle* $1000 All amounts shown are GST inclusive. Warranty allowances will only be reimbursed where the owner has met their responsibilities (as outlined on page 13) and the breakdown is deemed a warrantable condition. Toyota New Zealand s maximum liability for all claims under this contract are limited to the market value of the vehicle at time of warranty purchase. 8 *NB: In the event that the warranty repair can not be completed within 24 hours, you will be reimbursed for any incurred costs for vehicle rental and/or accommodation up to the amount shown.

11 How Do You Claim? vehicle costs: Vehicle Repair Costs Towing Accommodation/ Rental Vehicle 1. Take your vehicle to the nearest Authorised Toyota Dealer or Service Agent. 2. Discuss the condition or problem with the dealer including service history details and other relevant information. 3. Dealer will investigate the problem and determine if the condition is covered by warranty. 4. Dealer will discuss the repair and costs with you (including any costs that you may be liable for*). 5. Vehicle will be repaired by the dealer. 6. Dealer submits claim for costs covered by warranty to Toyota New Zealand (Toyota New Zealand reimburses Dealer). 7. You pay the dealer for any costs that you are liable for. Call AA on AA will arrange towing to the nearest Authorised Toyota Dealer or Service Agent. Please discuss any other vehicle movement/towing costs with our dealer. 1. You pay costs directly to accommodation/rental vehicle provider (this person/company must be GST registered). 2. Complete the reimbursement claim form in the back of this booklet and attach all original receipted tax invoices. 3. , fax or send your completed form and receipts to: Extra Care Department Toyota New Zealand, National Customer Centre PO Box 46, Palmerston North Central, Palmerston North Fax (06) Toyota New Zealand will reimburse you up to the claim limits provided the repair is a warrantable condition. *You may be liable for diagnosis and/or repair costs if the failure is deemed not be a warrantable condition. 9

12 You have rights and remedies under the Consumer Guarantees Act (section 36U (2) (a) (ii) and (iii)). in respect of the vehicle you have acquired if: you are a consumer (as defined in the Consumer Guarantees Act); and you have not bought your vehicle for a business purpose and contracted out of the Consumer Guarantees Act. In summary, when you buy a vehicle, the Consumer Guarantees Act requires that Whether a vehicle meets the guarantee of acceptable quality is measured by considering what a 'reasonable consumer' would find acceptable, taking into account matters such as the type of vehicle (new versus used, the age of a used vehicle), distance travelled, engine size, the price paid, the information provided about the vehicle, including by the seller, and how much the vehicle has been driven since purchase. For example, most people would not be surprised if a 15 year old car which cost $2,000 had some electrical problems requiring repairs within six months of purchase. However, a person who buys a car for $12,000 and is told that it is reliable would not expect it to fail a warrant of fitness check within six months because of electrical problems. The Consumer Guarantees Act also guarantees that your vehicle is fit for any purpose you tell the trader you need the vehicle for, matches the sample or demonstration model, matches any description given of the vehicle, and is able to be legally sold. The remedy you are entitled to for a breach of a guarantee depends on the seriousness of the problem. ytilauqelbatpecca. foebtsumelciheve If the problem is not serious, the trader from whom you have bought the vehicle may choose the remedy. In particular, if the fault is minor and can be remedied, the trader can choose to remedy the fault either by repairing the vehicle or replacing it with an identical vehicle or refunding the purchase price. For minor faults, you must give the trader the chance to fix the vehicle first. If a fault is serious, or a fault cannot be remedied you, the consumer, can choose between rejecting the vehicle and claiming a refund, rejecting the vehicle and claiming a replacement vehicle of the same type and similar value (if one is available), or keep the vehicle but get some of your money back. Toyota New Zealand Limited provides a three year 100,000 kilometre bumper to bumper

13 warranty for all new vehicles, and a three year unlimited kilometre full mechanical warranty for all Signature class vehicles. For hybrid Signature class vehicles, the warranty period is 4 years. This is Toyota New Zealand's estimate of what it considers would be no less favourable to a buyer of a vehicle than is available under the Consumer Guarantees For a used vehicle that is not Signature class, the guarantee of acceptable quality under the Consumer Guarantees Act would extend for a period of no more than 3 years, in most circumstances, and could be for a shorter time. purposes and you have contracted out of the remedies under the Consumer Guarantees Act, the Platinum Warranty will provide you with some of the rights that a consumer has under the Consumer Guarantees Act (specifically, rights relating to repair or replacement of certain parts that fail, within a reasonable timeframe), as well as the additional rights.etnaraug outlined ytilauqelbatpeca above. eht temot tca Platinum The Platinum Warranty adds to the rights Specifically, the Platinum Warranty extends the period during which you can expect specified parts of your vehicle to be repaired or replaced in the event of sudden or unexpected mechanical or electrical failure (other than in the excluded circumstances listed in your Warranty Contract booklet). The Platinum Warranty also allows for the reimbursement of towing costs, accommodation and rental vehicle costs in certain circumstances. These benefits are also explained in the Extended Warranty Contract booklet. If you are purchasing your vehicle for business.tca setnaraug remusnoceht rednu evahuoy

14 We believe We believe good things stand the test of time. Everyday day, we we build build quality quality products. We products. expect We our expect car s our life cars to be measured life to be in measured decades and in hundreds decades of thousands hundreds of kilometres of thousands of motoring. of Because kilometres it s of over motoring, that lifetime because of use, that it s over our that customers lifetime experience of use that the real our customers value of a Toyota. experience the real value of a Toyota. Servicing Your Vehicle Toyota New Toyota recommends vehicles that must new Toyota generally vehicles be be serviced serviced every every 15,000km/12mths* 15,000km/12mths* (except (except some Toyota some diesel Toyota vehicles diesel vehicles which require which require additional additional intermediate intermediate servicing servicing every every 7,500km/6mths*) 7,500km/6mths*). as part of their standard scheduled service. However more frequent servicing may be However required more for frequent any vehicles servicing operating may be in required extreme for any operating vehicles conditions operating in or extreme high usage operating situations. conditions Other or high manufacturers usage situations. may Other manufacturers may also have different also have different requirements. requirements. Please discuss the service interval and tyre Please discuss the service schedule requirements (if purchased) for your vehicle requirements for your vehicle with: with: Your local Toyota Dealer Or visit our website Or call 0800 TOYOTA ( ) Everyd produ life to and h kilome it s ov our cu value *whichever occurs first under normal operating conditions

15 Your Obligations & Responsibilities For your Platinum Warranty to remain valid you must: 1. Have your vehicle serviced regularly in accordance with the manufacturer s recommended service schedule. In the event of a claim you must be able to demonstrate that your vehicle has been serviced in accordance with these recommendations. An Authorised Toyota Dealer or Service Agent is in the best position to do this, and removes any obligation for you to produce parts/service records or receipts in the event of a claim. 2. Ensure that the vehicle manufacturer s genuine parts are used in any repair or service to your vehicle. 3. In the event of a failure take all reasonable means to protect your vehicle from further damage. 4. Ensure that your vehicle is repaired by an Authorised Toyota Dealer or Service Agent in the event of a failure. Toyota Service contact: Name:... Ph:... 13

16 Transfers and Cancellations Contract Transfer Should you decide to sell your vehicle, the unused portion of your Platinum Warranty is transferable to the new owner. To transfer on the Change of Ownership Advice form (refer to page 15 and 17) and send to us. Alternatively you may contact your Toyota Dealer or call us on 0800 TOYOTA ( ) and we will update the ownership details. Contract Cancellation Subject to your right to cancel within the five day cooling off period, your Platinum Warranty contract can be cancelled at any time. If you still own the vehicle, have purchased the warranty and have not made any claims against it you will receive a time-based pro rata refund less administration costs. Contract Termination Toyota New Zealand reserves the right to terminate your contract or decline any claim if: You fail to disclose any relevant information. You make any material misrepresentation as to the condition or standard of your vehicle before this contract commences. You fail to meet the terms and conditions set out in your relevant contract. You or anyone acting on your behalf makes a false statement or dishonest claim or statement to support any repair or claim made under your contract. If your contract is terminated as a result of these circumstances we also reserve the right to deny eligibility for a refund of the premium. contact your Toyota Dealer or phone 0800 TOYOTA ( ). 14

17 1st Change of Ownership Advice Model Code:... Unit No:... Frame/VIN No:... Kms at Transfer:... Registration No:... Previous Owner s Name:... NEW OWNER S DETAILS (Mr/Mrs/Ms/Miss) Surname:... First Name:... Contact Phone Numbers Home: ( )... Business: ( )... Mobile: ( )... Address: Address:... Subscribe to our service: Yes. Please keep me informed about any other Toyota products and services. Date of Transfer:... Selling Dealer:... Customer s Signature:... This advice form should be completed and mailed within 21 days of purchase by the second retail purchaser. Please place your completed form in an envelope (no postage required) and address to: FREEPOST TOYOTA, Toyota New Zealand, PO Box 46, Palmerston North Central, Palmerston North 4440, Attention: CRM Team We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota and Lexus products and services. If you don t wish to receive promotional material, or wish to review or update your details, please contact us on , at or write to us at PO Box 46, Palmerston North Central, Palmerston North A more detailed privacy statement is available at or on request. 15

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19 2nd Change of Ownership Advice Model Code:... Unit No:... Frame/VIN No:... Kms at Transfer:... Registration No:... Previous Owner s Name:... NEW OWNER S DETAILS (Mr/Mrs/Ms/Miss) Surname:... First Name:... Contact Phone Numbers Home: ( )... Business: ( )... Mobile: ( )... Address: Address:... Subscribe to our service: Yes. Please keep me informed about any other Toyota products and services. Date of Transfer:... Selling Dealer:... Customer s Signature:... This advice form should be completed and mailed within 21 days of purchase by the third retail purchaser. Please place your completed form in an envelope (no postage required) and address to: FREEPOST TOYOTA, Toyota New Zealand, PO Box 46, Palmerston North Central, Palmerston North 4440, Attention: CRM Team We respect your privacy. Your details are held by Toyota New Zealand Limited to enable us, Toyota Finance New Zealand Limited and our dealer network to communicate with you about Toyota and Lexus products and services. If you don t wish to receive promotional material, or wish to review or update your details, please contact us on , at or write to us at PO Box 46, Palmerston North Central, Palmerston North A more detailed privacy statement is available at or on request. 17

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21 Reimbursement Claim Form In the event of a roadside breakdown please copy and complete the relevant sections of this Reimbursement Claim Form. Please , fax or send to: Extra Care Department Toyota New Zealand Limited National Customer Centre PO Box 46, Palmerston North Central Palmerston North 4440 Fax: (06) Complete this section in all instances Name:... Address: Vehicle Registration Number:... Current Odometer Reading:... RENTAL CAR/ADDITIONAL TOWING COSTS Please state the Authorised Toyota Dealer or Service Agent that assisted you: Amount claimed: $...(Maximum claim value refer to page 8) ACCOMMODATION COSTS Please state the Authorised Toyota Dealer or Service Agent that assisted you: Amount claimed: $...(Maximum claim value refer to page 8) I have made payment for expenses above and have attached original receipts. Please reimburse me for the amount claimed subject to the stated maximum. Signature:... Date:... 19

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23 Reimbursement Claim Form In the event of a roadside breakdown please copy and complete the relevant sections of this Reimbursement Claim Form. Please , fax or send to: Extra Care Department Toyota New Zealand Limited National Customer Centre PO Box 46, Palmerston North Central Palmerston North 4440 Fax: (06) Complete this section in all instances Name:... Address: Vehicle Registration Number:... Current Odometer Reading:... RENTAL CAR/ADDITIONAL TOWING COSTS Please state the Authorised Toyota Dealer or Service Agent that assisted you: Amount claimed: $... (Maximum claim value refer to page 8) ACCOMMODATION COSTS Please state the Authorised Toyota Dealer or Service Agent that assisted you: Amount claimed: $...(Maximum claim value refer to page 8) I have made payment for expenses above and have attached original receipts. Please reimburse me for the amount claimed subject to the stated maximum. Signature:... Date:... 21

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27 This booklet is produced using soy based inks and is printed on environmentally pulp. The paper is manufactured under the strict ISO14001 environmental management system, is made carbon neutral, and carries the internationally recognised EU Eco-label.

28 Have you considered Toyota s other products? Extended warranties can be purchased for added protection against sudden mechanical and electrical failure throughout the life of your used vehicle. Tomorrow s servicing at today s prices! Service Plan. All Toyota products are fully backed by Toyota New Zealand and supported by Authorised Toyota Dealers throughout New Zealand. For further information please: Visit your local Toyota Dealer Visit Call 0800 TOYOTA ( ) Ask your Toyota Dealer for a quote now! PLTC5 November ,000 MOQ = 20

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