Introducing AI. A new, free, comprehensive way to manage servers. For press inquiries please contact:

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1 Introducing AI. A new, free, comprehensive way to manage servers. For press inquiries please contact: Anastasia Bullinger SingleHop.

2 Introducing AI. All servers. Any cloud. One portal. AI unifies operating system environments and is provider agnostic. It works on any server no matter where it resides on-premise, colocated, hosted bare metal and virtual, or in ANY public cloud. AI s core features include: Patching AI informs users of patches automatically as they become available and indicates which servers in the ecosystem are affected. Users choose if, when and how to apply them through simple point-and-click menu options. Monitoring Beyond just pinging servers for response, AI automatically monitors content, ports, services, utilization, resource consumption, and much more. If something is outside of the norm, AI will not only send an alert but adds value by proposing the actions to restore normal operations. Historical performance metrics at the OS level and application level allow users to fine tune their environments by creating threshold triggers on specific metrics and to identify where configuration optimizations are necessary. Management AI s powerful remote management technology allows users to automatically install patches instead of painstakingly applying them individually to each server or OS. It also provides the option to delegate tasks to other team members, or to one of SingleHop s certified engineers. Remote script orchestration allows for secure execution of user-generated scripts on any available server inventory. Additionally, the free solution: Simplifies the installation process to a single command line, replacing months of deployment work often required of other systems. Works for OS environments of all sizes from a few servers to thousands. Allows users to assign Action Items to SingleHop s certified experts for troubleshooting and escalation.

3 AI FAQ Product Overview How it Works Getting Started Product Overview What is AI? AI is a free, SaaS platform for remotely monitoring, managing and patching servers and operating systems across any cloud and any provider. AI aggregates and delivers data through a single portal to deliver all of the capabilities needed to fully manage any organization s server ecosystem. Is AI an acronym? AI doesn t specifically stand for anything; it is a play on words of Action Items, Actionable Intelligence, Automated Insights and Artificial Intelligence. Why would I need it? AI provides real-time business intelligence and recommendations to give IT administrators a secure, streamlined way to monitor, manage, respond, schedule, delegate, or take immediate action on alerts, triggers or routine maintenance across all servers with less effort and before issues escalate. Who is the target for this solution? AI addresses the needs of IT administrators from SMBs to large enterprise. It solves some of the most common and frustrating issues for IT staff by aggregating data from a number of systems to provide real-time, business intelligence through a single dashboard. With AI, IT administrators gain comprehensive oversight of their servers at all times. How does this compare to other solutions? Why should I care? AI provides many of the features and benefits of large enterprise IT management systems without the enormous expense. It also provides a much more advanced, scalable and secure alternative to homegrown management solutions. It enables administrators to increase efficiency without adding headcount by automating routine tasks and maintenance. By saving you time, AI empowers you to move beyond operations to innovation. What operating systems does AI support? AI supports Windows 2008 or newer and Linux (Centos or Redhat). Will you be expanding to other operating systems? Support for other Linux operating systems may be added in the future.

4 AI FAQ Continued What hypervisors does AI support? AI supports Microsoft Hyper-V and VMware. Does AI work with servers on-premises? baremetal? in public clouds? on third party vendors? Yes. Based on patent-pending technology, AI works on any server in any cloud - public, private, virtual, on-premises, and colocated servers. Why would SingleHop launch a service that works on competitors systems? The global adoption of hybrid cloud across organizations often presents today s IT organizations with a complex mix of multi-platform systems. As a leader in automation, cloud hosting and managed services, SingleHop is committed to providing quality solutions that solve real-world problems regardless of the platforms and infrastructure customers operate. Is AI secure? With AI, security is paramount. From encrypted keys, to defense in depth, to proprietary, patented security technologies, multiple security features are built into the technology. How it works How do I install AI? AI is a remote-based agent solution. To get started you simply copy and paste a single command and you are up and running in less than 60 seconds. This simple process replaces months of specification and deployment work often required of complex systems, making the tool accessible to any company regardless of size, budget or number of servers. What does it monitor? AI monitors URL, CPU, RAM, storage and network usage at the OS and process level. Historical as well as real-time performance metrics are available to help isolate, correct and prevent issues. How does AI deliver intelligence and recommendations? AI constantly monitors and assesses the health of the servers and their applications. It uses a predictive intelligence engine to evaluate and recommend actions and next steps through an action items tab that incorporates data from across the entire server ecosystem, in contrast to monitoring systems that provide alerts but no recommended fix or ability to address an issue.

5 AI FAQ Continued Getting Started How do I sign up for the beta? Go to and answer a few questions. You ll be assigned a spot within the beta program. When will I have access to AI? User accounts will be accessible in Q on a rolling basis. Is there a way to move to a beta group that has earlier access? Yes. You can move up to an earlier beta group by sharing information via social media, taking surveys and getting friends to sign up for the AI beta. Full details will be shared in regular updates after you reserve your account. How can I get information on features and details? We ll keep you posted through our website and updates that share behind the scenes views, exciting new features, and more! For press inquiries please contact: Anastasia Bullinger

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