TERAcloud w w w. t e r a c l o u d. u k

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1 Accessing your account Once you have received the confirmation , there will be a link to your personal area where you can download the backup application. In the example here we are using the support account to demonstrate this.

2 Once you have logged in it is recommended that you change your password as the password provided is just a temporary one. Changing your password To change your password you need to navigate to Account Settings as in the example here, you will need to enter your temporary password then create your new password. We strongly recommend you do not use something that could be easily guessed. A good pointer would be to use a memorable word, a road name, for example Liverpool Road then change it to something like this; L!v3erpo0lRo4d. This is very strong.

3 Download and install the software To install the software, navigate back to the dashboard and select download. We recommend to always Save and once downloaded then run the program.

4 Now it is downloaded please select Run to install the software.

5 Once the installation wizard is complete, you will then be prompted to complete the backup software configuration by entering your credentials in to the configuration wizard. Once entered please click Sign In.

6 Backup software configuration Here is the part of the configuration wizard where you will need to choose the folders you wish to backup. Typically most users would normally select all folders. If you have a second hard drive on your computer then you can also choose the Add Folder button. You can then also choose to add the whole drive or folders within that drive.

7 Once you have chosen next the configuration wizard will finalise the settings and soon complete. You should now see this window which now means the wizard is now completed successfully.

8 How to check the status of your backup Locate the backup icon in the system tray area. Now left click and choose status This window will now appear, selecting Detailed Status will expand the view.

9 Here you can see the detailed status of the backup software. Here is a few examples of it in action.

10 The queue list will increased as the software scans for file and folders to be backed up. Managing your backup Locate the backup icon on the system tray area. Left click and select Manage Backups. You should now see this window, here you can see which folders are being backed up, and here you can also choose to uncheck files and folder to be eliminated from the backup.

11 Here is an example of the documents folder being included in the backup. Change the backup schedule The backup schedule is set by default to scan every 1 hours for changes made your data. If you prefer you can change this to Realtime Backup. This will provide the highest level of backup as it will back up the data as and when you make changes to your files and folders.

12 In this example here we have chosen Realtime Backup, now click ok to set this option.

13 Backup software settings Locate the backup icon in the system tray area. Left click and select Manage Backups. You will now see the settings window, here there are 4 tabs. The General tab displays your username and the option to check for updates.

14 The Advanced tab gives you the option to run an integrity check, it would be recommend to run this frequently to makes sure everything in regards to the backup is healthy. The Bandwidth tab can be very useful in situations where you internet connection may be quite poor or you are backing up for the first time or executing a full data restore. Setting the bandwidth manager to a desired KB/s will prevent the backup client from hogging the internet connection.

15 The security tab gives you the option to turn encryption off between the computer and the backup, we would recommend to leave this enabled and to always stay logged in for ease of use. Viewing your backup online Locate the backup icon in the system tray area. Left click and select View your Livedrive online.

16 Your web browser will be launched and you will see a list of recently uploaded files and folders. Restore your backups Locate the backup icon in the system tray area. Left click and select Restore Backups.

17 The restore window will now appear, here you will see the parent folders for each location you chose to backup. You can then expand each folder to locate the files or folders you wish to restore. Here is an example of what is looks like to locate and view some files to be restored.

18 Here we will just choose one file to restore. You can right click and chooses View Older Versions of just Restore. Once selected to restore, you have the option of restoring the file or folder to its original location or to another destination folder. Once you have chosen, select Restore to restore your selection. If you are restoring to the original location then you will receive this message. You would choose Yes to restore your selection to the original location.

19 Once the restore is complete you will see this dialog box, click OK to dismiss the message. Contacting support If you have any other technical difficulties please contact our support team via , just send an to and we will be happy to assist you.