Hospitality matters Bandwidth on-demand: Enhancing the guest experience with affordable high-speed Internet

Size: px
Start display at page:

Download "Hospitality matters Bandwidth on-demand: Enhancing the guest experience with affordable high-speed Internet"

Transcription

1 Hospitality matters Bandwidth on-demand: Enhancing the guest experience with affordable high-speed Internet A leadership perspectives white paper Recommended next steps for business and industry executives Issue 8 in a series

2 Executive Summary Look on TripAdvisor, Expedia, Yelp and Boo or any other of the hundreds of reputational websites where consumers make recommendations based on their hotel stay, café or restaurant experience, and it is all too apparent that it is the quality of the Internet connection provided to guests and customers which frequently draws most of the criticisms. More than the quality of the room-service food, the comfort of the bed or the size of the in-room flat-screen plasma TV, online polls show that 40% of hotel guests see Wi-Fi availability and Internet access as a deal-breaker when choosing where to book a stay. Broadband wireless Internet access is no longer a nice to have, but an absolute necessity in the hospitality industry, and businesses in the sector are finding it hard to keep up with soaring demand. Hotel guest now expect an in-home experience when they travel, and want to access their preferred applications with the same speed and quality of service. Bandwidth consumption by meeting groups in hotels and convention centres is also growing significantly faster in Dubai than perhaps anywhere else in the world. A service provider like du can supply bandwidth on-demand as a managed service, in a way that guarantees availability and temporarily increases bandwidth dynamically. It helps optimise the utilisation of available bandwidth, and makes sure that access services are provisioned at maximum speed to the hotel s staff and guests at all times. Internet access can be prioritised for the right users at the right time, in accordance with specific rules set by the hotel. This results in direct cost savings for the hotel, and a better experience for the guest. Produced by du

3 Business case overview With the introduction of smart phones and tablets, people have begun to arrive at hotels with multiple wireless devices in hand, putting considerable stress on hotel Internet access networks. In fact, studies show that over 15% of guests are now carrying a trio of smartphone, tablet and PC devices into their hotel rooms. Many hotels have only a few megabits of capacity to share among hundreds of potential users in their guest rooms, restaurants, cafes and administrative offices. This may be sufficient when occupancy rates are low. Equally, it is adequate for light use such as . But hotel guests now want fast Internet access to watch a high-definition streaming video on their laptop, tablet or smart-phone. Teenagers want to be free to run a broadband-hungry gaming or peer-to-peer file sharing application from their hotel bedroom, while someone on a business trip may need to participate in a video conference. The picture gets even more complex because demand for broadband in hotels changes with the time of day. Back-office usage normally peaks during the day and in some properties after midnight, with the electronic closing of the previous business day. Meeting rooms are normally busiest during the day. Meanwhile, the guest rooms have the highest bandwidth demand typically in the morning and the evening. This varied and upward demand for broadband in hotels is pushing up the need for bandwidth at an accelerating pace. A study carried out for infrastructure and networking supplier Cisco in 2010 suggested that the underlying rate of growth was around 4.4% per month. This is equivalent to an annual CAGR of around 60%. In terms of usage of bandwidth in the hotel industry various studies have revealed a fluctuating profile among guests: most bandwidth is now used by guests watching streamed media of films, TV programmes and music videos Global Internet Phenomena Report Application type Bandwidth appetite position Aggregate amount of bandwidth used Real-time entertainment 1 43% Web browsing 2 20% Peer-to-peer file sharing 3 19% Real-time communications 4 3% Social networking 5 2.5% Other, gaming, secure tunnelling, etc. 12% Source: Sandvine Intelligent Broadband Networks

4 The chart below taken from a Cisco study indicates a typical usage pattern seen in hotels (these were across the US, but the picture will be very similar in the UAE) is a peak download of around 5 megabytes per room from 10 pm to 11pm, with uploads broadly constant at about 0.75 megabytes per hour per room. Studies also reveal that most hotel chains there are serious under-provisioned. When the available bandwidth (average connection speed averaged across all US hotels samples) is divided by the average total number of rooms in the hotel there is a broad distribution, with a mean service per room of just 220 Kbps and a median of around 22 Kbps. This median connection speed is unlikely to result in a consistently excellent customer experience. Bandwidth in computer networking refers to the data rate supported by a network connection or interface. Bandwidth represents the capacity of the connection. The greater the capacity, the more likely that greater performance will follow (though overall performance also depends on other factors, such as latency). 6 Typical Internet usage pattern in a US hotel 5 Megabytes per room Download Upload Source: Cisco Produced by du

5 Understanding the nature of the problem Kempinski, Crowne Plaza, Renaissance and Marriott are among many big name hotel chains leading the way forward with technology that ensures they provide the highest quality of Internet services to guests. They have installed dedicated Internet traffic management devices that combine multiple ISP services to boost connectivity and increase overall bandwidth. In the UAE, bandwidth-on-demand is one solution provided by du and being used by increasing numbers of hotels, which describes a connection in which a customer hotel s (or restaurant s) available bandwidth can be increased for short periods of time on an as-needed basis. It prevents Internet services from slowing during periods of high use. By increasing the capacity available in a burst to address a spike of usage, hotel and restaurant premises can provide the highest speed Internet access to guests without having to commit to the expense of a bigger broadband pipe. Currently, most bandwidth is sold on an access time basis, with little regard to the value of quality of service or quantity used. With bandwidth-on-demand, a hotel or restaurant chain would no longer buy huge amounts of bandwidth upfront. They could buy it only as their customers need it. A hotel s guest experience can be constrained by fixed bandwidth broadband provision, but thanks to du s Bandwidth on Demand, it is possible to provision a fixed base-line service on top of which the hotel can take extra bandwidth capacity on-demand, to suit its fluctuating business needs, guest requirements, occupancy rates and the hosting of inhotel special events. It provides the hospitality industry with a reliable and cost-effective way to balance the commercials of broadband provision with the richness of guest experience.

6 It allows the hotel guest to subscriber to an Internet services that meets their budget and service expectations. So, one guest might want to subscriber for the duration of their stay to a premium in-room services that give them access on a pay-as-you-go basis to a dedicated 10MB line. Another may prefer a more budget-friendly shared-access to a 50MB services. All the while they and all other guests can enjoy free in-lobby WiFi access. Such a solution provides hotels and their customers with the choices they want. It provides new revenue generation opportunities for the hotel, helps it build differentiation from the competition, while at the same time proving to be more reliable in the context of the high-speed access that hotel guests now take for granted. Internet access for business meetings can be better managed. It allows overall usage by the hospitality business to exceed a specified threshold for brief periods of time, without the hotel or restaurant chain facing a huge bill. It effectively means hospitality businesses can deliver excellent customer experience without having to buy a more expensive higher capacity Internet service. The plan provides a guaranteed high level of Internet access that comes with additional bandwidth, delivered on-demand and generally billed at a slightly higher rate. Simply by installing a du management gateway alongside the Internet ISP gateway, a hotel s IT team can pull down burstable bandwidth on an as-needed basis. The advantages of such a service are numerous: Always available high-speed connections. Ability to charge guests in different ways for different bandwidth packages. Works across DSL, wireless or hybrid technology. Provides highly reliable business centre connectivity for videoconferencing applications. Provides highly available Internet access for one-off events and/or ad hoc meeting room connectivity. All Internet access is password protected and secured. Caters also to lobby and common area WiFi connectivity requirements. Produced by du

7 Billing for usage brings business opex benefits As well as being able to better handle the normal peaks and troughs of everyday bandwidth requirements, bandwidth on-demand opens a door onto the introduction by hotel chains of high-definition video links and conferencing suites for use in events and virtual business meetings. Quality videoconferencing can allow a conference to import a guest speaker who is unable to travel, while preserving or even enhancing the audience interaction with a live speaker. Commonly, hotels buy their Internet services from a telco or ISP as a bundle or package that is specified according to the average consumption over a specified period of time, usually a month. The problem is that they can find themselves left short at times, when demand exceeds expectations. This is commonly seen when a hotel hosts an industry conference or large business event. Not only can the process of provisioning the extra bandwidth needed for that event be slow, but if estimates of usage during the event fall short of demand the customer experience suffers as a result. If it is over provisioned, the hotel and its client are charged for resources that are not utilised. Usually an Internet service provider will charge businesses a flat rate for unlimited use, with the monthly bill set by the maximum speed band chosen by the customer be that 4, 8, 16 or 24 Mb per second. An alternative billing model is to pay for the total data transfer capacity used over a month, with a specified data transfer capacity delivered for free and with any extra bandwidth or data transfers over and above that incurring an additional charge. In both cases, the service might fall short of expectations at periods of very high usage, or bandwidth could remain unused or charges become painfully high during periods of over utilisation.

8 The alternative of bandwidth on-demand enables a hospitality business to request a boost in the available bandwidth for a short period to meet peaks in usage, without having to contract for any increased capacity they will only need occasionally. Both types of these quota and consumption-based billing options do not adequately address the problems of Internet traffic optimisation and congestion management, however. It can lead to latency, jitter, and round-trip-delay are technical characteristics of communications systems that affect their usability for particular applications. Voice and video communications, and a variety of other applications, including online gaming and financial trading, are particularly sensitive to high latency. A difference in latency of as little as 1 or 2 milliseconds can be significant. Jitter reflects the timing variation experienced by users of a service. So-called load balancing technology helps ensure hotels can provide the very highest quality of Internet services to their guests. Rather than buying ever bigger capacity connections, the systems installed by these leading hotels allows bandwidth-hungry applications to be automatically routed through the best Internet service available, while and non-critical web browsing traffic can be pushed across less-expensive connections. It is one other way of ensuring better Internet experience for guests and diners. This is the eighth in a regular series of Leadership Perspectives White Papers, produced by du in association with Ovum, a preferred knowledge partner. For more information, please or visit Printed on environmentally-friendly paper produced from sustainable sources. Produced by du

Du s Bandwidth on Demand

Du s Bandwidth on Demand Customer Case Study Du s Bandwidth on Demand Burstable Bandwidth Managed Service EXECUTIVE SUMMARY COMPANY OVERVIEW Customer Name: du Industry: Telecommunications Location: UAE BUSINESS CHALLENGE/OPPORTUNITY

More information

Hotel Guests Say Broadband Is Important Can You Meet Their Expectations?

Hotel Guests Say Broadband Is Important Can You Meet Their Expectations? Hotel Guests Say Broadband Is Important Can You Meet Their Expectations? Authors Cisco IBSG Global Hospitality Practice: Howard Lock Cisco IBSG Research & Economics Practice: Christopher Reberger July

More information

Broadband v Ethernet

Broadband v Ethernet E DATA MOBILE VOICE DATA MOBILE Broadband v Ethernet the business buyer s guide Background: The importance of Internet for the SME Today, internet connectivity plays a pivotal role in the life of the typical

More information

Free wifi in the TRA halls and faster mobile access

Free wifi in the TRA halls and faster mobile access Free wifi in the TRA halls and faster mobile access Glossary of Telecommunications terms 2G 2G is a digital mobile communications standard allowing for voice calls and limited data transmission. 2G refers

More information

Get Your Business Connected Dedicated Leased Line Internet Access

Get Your Business Connected Dedicated Leased Line Internet Access Get Your Business Connected Dedicated Leased Line Internet Access Uncontended, dedicated internet service Market leading performance and availability A Leased Line & your business What this means for you

More information

POTTAWATOMIE TELEPHONE COMPANY BROADBAND INTERNET SERVICE DISCLOSURES. Updated November 19, 2011

POTTAWATOMIE TELEPHONE COMPANY BROADBAND INTERNET SERVICE DISCLOSURES. Updated November 19, 2011 POTTAWATOMIE TELEPHONE COMPANY BROADBAND INTERNET SERVICE DISCLOSURES Updated November 19, 2011 Consistent with FCC regulations, 1 Pottawatomie Telephone Company provides this information about our broadband

More information

Ensuring Real-Time Traffic Quality

Ensuring Real-Time Traffic Quality Ensuring Real-Time Traffic Quality Summary Voice and video calls are traffic that must arrive without delay at the receiving end for its content to be intelligible. This real-time traffic is different

More information

MAKING THE RIGHT CONNECTIONS

MAKING THE RIGHT CONNECTIONS MAKING THE RIGHT CONNECTIONS The risks of using public Wi-Fi for business The Connected Workplace Series The Rise of Mobile Devices in the Workplace Laptop shipments have surpassed desktop shipments, smartphone

More information

How a fibre connectivity solution can improve your company s performance

How a fibre connectivity solution can improve your company s performance How a fibre connectivity solution can improve your company s performance Introduction While fibre optic connectivity has been around since the 1970s, up until the last few years only the military and large

More information

Consumer research into use of fixed and mobile internet

Consumer research into use of fixed and mobile internet Consumer research into use of fixed and mobile internet Research Document Publication date: 23 March 10 Contents Section Page 1 Introduction 1 2 Methodology 2 3 Residential consumers 3 4 Business consumers

More information

Getting an Interim Basic Broadband Service Guide

Getting an Interim Basic Broadband Service Guide Getting an Interim Basic Broadband Service Guide Satellite Broadband Subsidy Scheme What is basic broadband? Basic broadband is described as being a service that is capable of download speeds of greater

More information

SHIDLER TELEPHONE INTERNET BROADBAND INTERNET SERVICE DISCLOSURES. Updated November 20, 2011

SHIDLER TELEPHONE INTERNET BROADBAND INTERNET SERVICE DISCLOSURES. Updated November 20, 2011 SHIDLER TELEPHONE INTERNET BROADBAND INTERNET SERVICE DISCLOSURES Updated November 20, 2011 Consistent with FCC regulations, 1 Shidler Telephone Company provides this information about our broadband Internet

More information

NEWWAVE COMMUNICATIONS BROADBAND INTERNET SERVICE DISCLOSURES. Updated October 2012

NEWWAVE COMMUNICATIONS BROADBAND INTERNET SERVICE DISCLOSURES. Updated October 2012 NEWWAVE COMMUNICATIONS BROADBAND INTERNET SERVICE DISCLOSURES Updated October 2012 Consistent with FCC regulations, 1 NewWave Communications provides this information about our broadband Internet access

More information

Saving money on your communications

Saving money on your communications Saving money on your communications We all want the best from our communications and that includes getting the best value for money. UK consumers already enjoy some of the most competitive phone, TV, broadband

More information

www.southglos.gov.uk/broadband www.southglos.gov.uk/goonline 1 Fibrebroadbandcommunitypack

www.southglos.gov.uk/broadband www.southglos.gov.uk/goonline 1 Fibrebroadbandcommunitypack Fibre broadband community pack www.southglos.gov.uk/broadband 1 Fibrebroadbandcommunitypack 1 Contents Section Page Dear Parish Clerk 3 Broadband speed explained 5 Your questions answered about the improved

More information

Network Management, Performance Characteristics, and Commercial Terms Policy. (1) mispot's Terms of Service (TOS), viewable at mispot.net.

Network Management, Performance Characteristics, and Commercial Terms Policy. (1) mispot's Terms of Service (TOS), viewable at mispot.net. Network Management, Performance Characteristics, and Commercial Terms Policy Consistent with FCC regulations 1, Agri-Valley Broadband, Inc., d/b/a mispot (mispot) provides this information about our broadband

More information

Hospitality Industry

Hospitality Industry BUSINESS S FOR THE Hospitality Industry 4G LTE: THE NEXT- GENERATION VERIZON WIRELESS NETWORK FOR THE HOSPITALITY INDUSTRY A wireless revolution is under way that promises to transform how your business

More information

Voice over Internet Protocol (VoIP)

Voice over Internet Protocol (VoIP) Voice over Internet Protocol (VoIP) From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their

More information

Choosing the right Internet solution for your business.

Choosing the right Internet solution for your business. Choosing the right Internet solution for your business. Choosing the right Internet solution for your business. Let s face it, when it comes to the Internet it s all about speed and reliability. Slow connections

More information

Voice Over IP (VoIP)

Voice Over IP (VoIP) Voice Over IP From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their running costs. Voice

More information

Broadband v Ethernet The business buyer s guide

Broadband v Ethernet The business buyer s guide DATA Broadband v Ethernet The business buyer s guide Background: The importance of Internet for the SME Today, internet connectivity plays a pivotal role in the life of the typical SME. Email has changed

More information

2013 Measuring Broadband America February Report

2013 Measuring Broadband America February Report 2013 Measuring Broadband America February Report A Report on Consumer Wireline Broadband Performance in the U.S. FCC s Office of Engineering and Technology and Consumer and Governmental Affairs Bureau

More information

Telstra Mobile Broadband on the Next G network

Telstra Mobile Broadband on the Next G network XXXXXX Visit your local Telstra Shop or Dealer Call 1800BUSINESS (1800 287 463) or your Account Representative Click telstra.com/business Exclusive business offers, ABN required. Telstra Mobile Broadband

More information

Guide. Networks: We Need a New Approach

Guide. Networks: We Need a New Approach Guide Networks: We Need a New Approach Considering the Options Between Ethernet services, ADSL, fibre broadband and Ethernet in the First Mile (EFM), businesses have never had as many high-speed network

More information

Doing Business Beyond Plain Vanilla Internet Access

Doing Business Beyond Plain Vanilla Internet Access Doing Business Beyond Plain Vanilla Internet Access This paper explores how Service providers can use 24online s bandwidth and subscriber management solution to provide multiple services and reduce subscriber

More information

HSPA, LTE and beyond. HSPA going strong. PRESS INFORMATION February 11, 2011

HSPA, LTE and beyond. HSPA going strong. PRESS INFORMATION February 11, 2011 HSPA, LTE and beyond The online multimedia world made possible by mobile broadband has changed people s perceptions of data speeds and network service quality. Regardless of where they are, consumers no

More information

Broadband Consumption Survey Executive Summary prepared for CCIA June 2013

Broadband Consumption Survey Executive Summary prepared for CCIA June 2013 Broadband Consumption Survey Executive Summary prepared for CCIA June 2013 Do consumers take up a higher speed broadband connection at home because they love particular broadband providers or because they

More information

Making Route Diversity Affordable, 4G/LTE is for Any Size Business

Making Route Diversity Affordable, 4G/LTE is for Any Size Business Making Route Diversity Affordable, Making Route Diversity Affordable, The loss of Internet connectivity often results in disaster for the conventional business owner. Not only are they be unable to conduct

More information

Measuring Broadband America

Measuring Broadband America A Report on Consumer Wireline Broadband Performance in the U.S. FCC s Office of Engineering and Technology and Consumer and Governmental Affairs Bureau Table of Contents Executive Summary Methodology Figure

More information

The Need for Speed: NZ s appetite for better broadband

The Need for Speed: NZ s appetite for better broadband The Need for Speed: NZ s appetite for better broadband Quarterly Market Update September 2014 July 2014 Social benefits of ultra-fast broadband Summary How NZ is tracking globally Internet of things Connected

More information

YUKON-WALTZ TELEPHONE COMPANY BROADBAND INTERNET SERVICE DISCLOSURES

YUKON-WALTZ TELEPHONE COMPANY BROADBAND INTERNET SERVICE DISCLOSURES Updated November 2012 YUKON-WALTZ TELEPHONE COMPANY BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC regulations, we provide this information about our broadband Internet access services. Our

More information

VODAFONE CONNECT BROADBAND AND HOME PHONE SERVICES NOW AVAILABLE TO VODAFONE UK CUSTOMERS

VODAFONE CONNECT BROADBAND AND HOME PHONE SERVICES NOW AVAILABLE TO VODAFONE UK CUSTOMERS 10 June 2015 VODAFONE CONNECT BROADBAND AND HOME PHONE SERVICES NOW AVAILABLE TO VODAFONE UK CUSTOMERS Vodafone Connect delivers high speed broadband and home phone services Roll out to customers starts

More information

High Speed Internet Access Technology. Bespoke solutions. Installation, Maintenance and Support

High Speed Internet Access Technology. Bespoke solutions. Installation, Maintenance and Support High Speed Internet Access Technology Bespoke solutions Installation, Maintenance and Support Individual guests are increasingly using laptops, tablets and mobiles at the same time and this device proliferation

More information

Results from MyConnection SG Pilot (October 2014 March 2015)

Results from MyConnection SG Pilot (October 2014 March 2015) Results from MyConnection SG Pilot (October 2014 March 2015) IDA launched the MyConnection SG mobile application in October 2014 to complement the IDA Quality of Service ( QoS ) framework to allow IDA

More information

ADSL & Naked DSL Product Training

ADSL & Naked DSL Product Training ADSL & Naked DSL Product Training Objectives Today we will cover the following topics: How does the Internet work? ACN Pricing Plans How to sell ACN services ACN Pacific Pty Ltd 2011. Not to be reproduced

More information

NORTH AMERICA ERICSSON MOBILITY REPORT APPENDIX JUNE

NORTH AMERICA ERICSSON MOBILITY REPORT APPENDIX JUNE NORTH AMERICA ERICSSON MOBILITY REPORT APPENDIX JUNE 215 MARKET OVERVIEW Key figures: North America 214 22 CAGR 214 22 Mobile subscriptions (million) 38 48 4% Smartphone subscriptions (million) 25 37 5%

More information

Welcome. Thank you for choosing Cogeco High Speed Internet.

Welcome. Thank you for choosing Cogeco High Speed Internet. Welcome Welcome Thank you for choosing Cogeco High Speed Internet. Welcome to the endless range of possibilities available to you with your new High Speed Internet service. When it comes to speed, you

More information

CIR (down/up) 256k/64k 320k/96k 384k/128k. Throughput allowance 2 GB 4 GB 6 GB. (down/up) in unexpectedly high fees.

CIR (down/up) 256k/64k 320k/96k 384k/128k. Throughput allowance 2 GB 4 GB 6 GB. (down/up) in unexpectedly high fees. Broadband Satellite: Enterprise Class or Cookie Cutter? There are a wide range of broadband satellite services available from a wide variety of network operators. What are the differences between them?

More information

Don t just take our word for it

Don t just take our word for it Don t just take our word for it With Gigaclear we can use the Internet as it was intended, not staring at a frozen screen for hours on end We watch TV shows using BBC iplayer without interruption, access

More information

Hotel TV. Made Smart.

Hotel TV. Made Smart. quadriga.com/smartqubetv Television & Mobile Internet & Networks Multi Media & Content Professional Services 2 Get more from your TV. Smart is upgrading your TVs without replacing them, or spending less

More information

Meeting the challenge of voice services

Meeting the challenge of voice services Meeting the challenge of voice services Executive Summary Making the most of convergence to bridge the gap between IT networks and traditional telephony. This white paper is aimed at IT support companies

More information

Rethinking the Small Cell Business Model

Rethinking the Small Cell Business Model CASE STUDY Intelligent Small Cell Trial Intel Architecture Rethinking the Small Cell Business Model In 2011 mobile data traffic experienced a 2.3 fold increase, reaching over 597 petabytes per month. 1

More information

NORTHLAND COMMUNICATIONS BROADBAND INTERNET SERVICES NETWORK MANAGEMENT POLICY

NORTHLAND COMMUNICATIONS BROADBAND INTERNET SERVICES NETWORK MANAGEMENT POLICY NORTHLAND COMMUNICATIONS BROADBAND INTERNET SERVICES NETWORK MANAGEMENT POLICY Northland is dedicated to providing high-quality Internet access services consistent with FCC regulations 1. Northland s Broadband

More information

FRANKFORT PLANT BOARD CABLE MODEM INTERNET BROADBAND INTERNET SERVICE DISCLOSURES

FRANKFORT PLANT BOARD CABLE MODEM INTERNET BROADBAND INTERNET SERVICE DISCLOSURES FRANKFORT PLANT BOARD CABLE MODEM INTERNET BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC 1 regulations, Frankfort Plant Board (FPB) provides this information about our broadband Internet access

More information

Introduction Page 2. Understanding Bandwidth Units Page 3. Internet Bandwidth V/s Download Speed Page 4. Optimum Utilization of Bandwidth Page 8

Introduction Page 2. Understanding Bandwidth Units Page 3. Internet Bandwidth V/s Download Speed Page 4. Optimum Utilization of Bandwidth Page 8 INDEX Introduction Page 2 Understanding Bandwidth Units Page 3 Internet Bandwidth V/s Download Speed Page 4 Factors Affecting Download Speed Page 5-7 Optimum Utilization of Bandwidth Page 8 Conclusion

More information

Technical Paper. Digital Subscriber Line (DSL): Using Next Generation Technologies to Expand Traditional Infrastructures

Technical Paper. Digital Subscriber Line (DSL): Using Next Generation Technologies to Expand Traditional Infrastructures Technical Paper Digital Subscriber Line (DSL): Using Next Generation Technologies to Expand Traditional Infrastructures USB ADSL Modem Contents Digital Subscriber Line (DSL): Using Next Generation Technologies

More information

NORTH AMERICA ERICSSON MOBILITY REPORT APPENDIX NOVEMBER

NORTH AMERICA ERICSSON MOBILITY REPORT APPENDIX NOVEMBER NORTH AMERICA ERICSSON MOBILITY REPORT APPENDIX NOVEMBER 214 MARKET OVERVIEW Key figures: North America M 214 22 CAGR 214 22 Mobile subscriptions (million) 385 49 4% Smartphone subscriptions (million)

More information

RESERVATION TELEPHONE COOPERATIVE BROADBAND INTERNET SERVICE DISCLOSURES

RESERVATION TELEPHONE COOPERATIVE BROADBAND INTERNET SERVICE DISCLOSURES Updated January 2012 RESERVATION TELEPHONE COOPERATIVE BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC regulations, 1 Reservation Telephone Cooperative ( RTC ) provides this information about

More information

LAKE REGION ELECTRIC COOPERATIVE, INC. BROADBAND INTERNET SERVICE DISCLOSURES. Updated September, 2013

LAKE REGION ELECTRIC COOPERATIVE, INC. BROADBAND INTERNET SERVICE DISCLOSURES. Updated September, 2013 LAKE REGION ELECTRIC COOPERATIVE, INC. BROADBAND INTERNET SERVICE DISCLOSURES Updated September, 2013 Consistent with FCC regulations, 1 Lake Region Electric Cooperative, Inc. provides this information

More information

LTE Test: EE 4G Network Performance

LTE Test: EE 4G Network Performance LTE Test: EE 4G Network Performance An Analysis of Coverage, Speed, Latency and related key performance indicators, from October 31 st to December 20 th, 2012. Disclaimer Epitiro has used its best endeavours

More information

Internet. customerservice@switchtelecom.com.au switchtelecom.com.au. May2014-Version 1

Internet. customerservice@switchtelecom.com.au switchtelecom.com.au. May2014-Version 1 Internet 1800 800 723 customerservice@switchtelecom.com.au switchtelecom.com.au May2014-Version 1 Welcome to a new kind of telecommunications company Best Products Mobile Offering an extensive range of

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

WE FIND A BETTER WAY

WE FIND A BETTER WAY WE FIND A BETTER WAY Do enterprise WAN smarter WE FIND A BETTER WAY BOOST SAVE IMPROVE #1 AGILITY #2 MONEY #3 RESILIENCE TIGHTEN #4 SECURITY Do enterprise WAN smarter The business environment is constantly

More information

Staying Ahead of the Business Bandwidth Curve

Staying Ahead of the Business Bandwidth Curve INTERNET VOICE TELEVISION NETWORK SERVICES CLOUD SERVICES Staying Ahead of the Business Bandwidth Curve Michael Harris Kinetic Strategies 01 Staying Ahead of the Business Bandwidth Curve Two out of three

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: is cable INTERNET access really business-ready? www.megapath.com overview Cable Internet access has been packaged and sold as a business offering. But take a moment

More information

BEGINNER S GUIDE TO DOWNTIME

BEGINNER S GUIDE TO DOWNTIME BEGINNER S GUIDE TO DOWNTIME DOWNTIME, WHAT IS IT? We talk a lot about the internet running slow or going down but few of us actually know what is happening in those situations. In order to help you get

More information

The part of the network that connects customers to the exchange, sometimes called the local loop or the last mile.

The part of the network that connects customers to the exchange, sometimes called the local loop or the last mile. Glossary of broadband terms 3G: Refers to the third generation of mobile phone technology following on from 2G. 3G allows for faster access to the internet and allows services including video calls and

More information

THE SHERATON DALLAS HOTEL OFFERS GUESTS TEXAS-SIZE BANDWIDTH

THE SHERATON DALLAS HOTEL OFFERS GUESTS TEXAS-SIZE BANDWIDTH THE HOTEL OFFERS GUESTS TEXAS-SIZE BANDWIDTH MOTOROLA WIRELESS SOLUTIONS A Motorola wireless system helps the Sheraton Dallas improve guest satisfaction by providing faster and more reliable wireless internet

More information

NIELSEN'S LAW VS. NIELSEN TV VIEWERSHIP FOR NETWORK CAPACITY PLANNING Michael J. Emmendorfer and Thomas J. Cloonan ARRIS

NIELSEN'S LAW VS. NIELSEN TV VIEWERSHIP FOR NETWORK CAPACITY PLANNING Michael J. Emmendorfer and Thomas J. Cloonan ARRIS NIELSEN'S LAW VS. NIELSEN TV VIEWERSHIP FOR NETWORK CAPACITY PLANNING Michael J. Emmendorfer and Thomas J. Cloonan ARRIS Abstract Our industry is fully aware of Nielsen s Law of the maximum Internet service

More information

Internet Service Providers & Broadband UK January 2014

Internet Service Providers & Broadband UK January 2014 Internet Service Providers & Broadband UK January 2014 1. Market overview Industry at a glance In the five years through 2018-19, the industry is forecast to grow at a stronger compound annual rate of

More information

The digital future for retail, hospitality and travel.

The digital future for retail, hospitality and travel. Digital transformation resets customer expectations. The digital future for retail, hospitality and travel. Technology is fundamentally changing how retail, hospitality and travel businesses operate. Businesses

More information

The Value of a Content Delivery Network

The Value of a Content Delivery Network September 2010 White Paper The Value of a Content Delivery Network Table of Contents Introduction... 3 Performance... 3 The Second Generation of CDNs... 6 Conclusion... 7 About NTT America... 8 Introduction

More information

BORDERS BROADBAND - FREQUENTLY ASKED QUESTIONS

BORDERS BROADBAND - FREQUENTLY ASKED QUESTIONS BORDERS BROADBAND - FREQUENTLY ASKED QUESTIONS What is this project about? Who is behind it? Why was this area chosen? How much will the project cost? Who will get improved broadband? When will it all

More information

Cisco Global Cloud Index: Forecast and Methodology, 2012 2017

Cisco Global Cloud Index: Forecast and Methodology, 2012 2017 White Paper Cisco Global Cloud Index: Forecast and Methodology, 2012 2017 What You Will Learn The Cisco Global Cloud Index is an ongoing effort to forecast the growth of global data center and cloud-based

More information

WHITE PAPER: Broadband Bonding for VoIP & UC Applications. In Brief. mushroomnetworks.com. Applications. Challenge. Solution. Benefits.

WHITE PAPER: Broadband Bonding for VoIP & UC Applications. In Brief. mushroomnetworks.com. Applications. Challenge. Solution. Benefits. In Brief Applications UC & VoIP Challenge Cut telecom cost by finding an alternative to costly MPLS Improve Internet connectivity speeds Fortify business continuity Solution Mushroom Networks Truffle Internet

More information

E1-E2 (EB) Chapter 8A. Broadband Services

E1-E2 (EB) Chapter 8A. Broadband Services E1-E2 (EB) Chapter 8A Broadband Services 8A. Broadband and Broadband Services 8A.1 Introduction In toady s globally networked society through internet, there is always increasing demand for higher capacity

More information

EMERGENCY FLEXIBLE BACK-UP. Internet packages to support your business

EMERGENCY FLEXIBLE BACK-UP. Internet packages to support your business EMERGENCY FLEXIBLE BACK-UP Internet s to support your business EMERGENCY 24-48 hours 7 days 100 10 per day 110 Yes Yes For customers who already have an Internet connection, our contracts give more flexibility

More information

informed. Communications Technology Trends in Hospitality

informed. Communications Technology Trends in Hospitality Communications Technology Trends in Hospitality Today s hotel guests are expecting more technology, from free Wi-Fi to the ability to check in using their smartphones. Forward-thinking hotels are using

More information

Fibre broadband community pack

Fibre broadband community pack Fibre broadband community pack Dear Parish Clerk We are pleased to inform you that fibre broadband has been brought to your community as part of Wiltshire Council s Wiltshire Online programme. Please help

More information

9 The continuing evolution of television

9 The continuing evolution of television Section 9 9 The continuing evolution of television 9.1 There have been no significant changes in the coverage of traditional broadcast terrestrial, satellite and cable networks over the past year. However,

More information

Your Services. Your office comes with all of this included and more so you are set up and ready to go from day one. Your Furnishings.

Your Services. Your office comes with all of this included and more so you are set up and ready to go from day one. Your Furnishings. Your Services Your office comes with all of this included and more so you are set up and ready to go from day one. Your Furnishings ffyour offices come equipped with high-quality ergonomic furniture from

More information

Cloud-Based, Distributed WiFi Management. Effortless and Affordable

Cloud-Based, Distributed WiFi Management. Effortless and Affordable Cloud-Based, Distributed WiFi Management. Effortless and Affordable WHITE PAPER Table of Contents MOBILITY MEANS BUSINESS... 3 CLOUD SOLUTIONS ARE COST-EFFECTIVE... 4 THE WIFI MANAGEMENT CHALLENGE... 4

More information

Region 10 Videoconference Network (R10VN)

Region 10 Videoconference Network (R10VN) Region 10 Videoconference Network (R10VN) Network Considerations & Guidelines 1 What Causes A Poor Video Call? There are several factors that can affect a videoconference call. The two biggest culprits

More information

SOUTH EAST ASIA AND OCEANIA

SOUTH EAST ASIA AND OCEANIA SOUTH EAST ASIA AND OCEANIA ERICSSON MOBILITY REPORT NOVEMBER 2015 Market Overview Key figures: South East Asia and Oceania 2015 2021 CAGR 2015 2021 Mobile subscriptions (million) 1,030 1,300 4% Smartphone

More information

How QoS differentiation enhances the OTT video streaming experience. Netflix over a QoS enabled

How QoS differentiation enhances the OTT video streaming experience. Netflix over a QoS enabled NSN White paper Netflix over a QoS enabled LTE network February 2013 How QoS differentiation enhances the OTT video streaming experience Netflix over a QoS enabled LTE network 2013 Nokia Solutions and

More information

PCC. Policy Server. Charging Systems PCEF PDN GW PCEF GGSN. Figure 1 : Generic Policy and Charging Control Architecture

PCC. Policy Server. Charging Systems PCEF PDN GW PCEF GGSN. Figure 1 : Generic Policy and Charging Control Architecture PCC (Policy and Charging Control) Applications EFORT http://www.efort.com In a first EFORT tutorial related to PCC (Policy and Charging Control), the PCC architecture has been described with its entities,

More information

How the Netflix ISP Speed Index Documents Netflix Congestion Problems

How the Netflix ISP Speed Index Documents Netflix Congestion Problems How the Netflix ISP Speed Index Documents Netflix Congestion Problems By Peter Sevcik June 2014 NetForecast Report NFR5117 2014 NetForecast, Inc. As of this writing, a comedic YouTube video featuring Netflix

More information

JT Fibre is here. Get ready to switch to the next generation of Broadband. www.jtglobal.com/fibre

JT Fibre is here. Get ready to switch to the next generation of Broadband. www.jtglobal.com/fibre JT Fibre is here Get ready to switch to the next generation of Broadband www.jtglobal.com/fibre Connecting Jersey Our plans are now well under way to switch all homes over to JT Fibre as we connect Jersey

More information

SolutionIP High Speed Internet Software Mobile Internet and Email Access

SolutionIP High Speed Internet Software Mobile Internet and Email Access SolutionIP High Speed Internet Software Mobile Internet and Email Access Patron and Guest Experience 100% Reliability Our experience with SolutionIP is flawless, it has always been there for our [time

More information

Mobile SMS and Data Roaming Explained

Mobile SMS and Data Roaming Explained Mobile SMS and Data Roaming Explained Mobile SMS and data roaming explained Roaming is the ability of customers to use their mobile phones or other mobile devices outside the geographical coverage area

More information

NEW HOPE TELEPHONE COOPERATIVE

NEW HOPE TELEPHONE COOPERATIVE NEW HOPE TELEPHONE COOPERATIVE BROADBAND INTERNET SERVICE DISCLOSURES FCC regulations 1 require persons providing broadband Internet services to publicly disclose various pieces of information. New Hope

More information

Updated December 2014 INFOSTRUCTURE, INC. D/B/A CLICK1.NET BROADBAND INTERNET SERVICE DISCLOSURES

Updated December 2014 INFOSTRUCTURE, INC. D/B/A CLICK1.NET BROADBAND INTERNET SERVICE DISCLOSURES Updated December 2014 INFOSTRUCTURE, INC. D/B/A CLICK1.NET BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC regulations, Infostructure, Inc. d/b/a Click1.net ( Infostructure ) provides this information

More information

Welcome to JT Fibre. All you need to know about your new next generation Broadband

Welcome to JT Fibre. All you need to know about your new next generation Broadband Welcome to JT Fibre All you need to know about your new next generation Broadband Welcome to the future of Broadband and Landline technology. Your home is now connected to Jersey s exciting new Fibre Broadband

More information

COMMUNITY COMMUNICATIONS COMPANY (CCC CABLE) BROADBAND INTERNET SERVICE DISCLOSURES

COMMUNITY COMMUNICATIONS COMPANY (CCC CABLE) BROADBAND INTERNET SERVICE DISCLOSURES COMMUNITY COMMUNICATIONS COMPANY (CCC CABLE) BROADBAND INTERNET SERVICE DISCLOSURES Update April 1, 2015 Consistent with FCC regulations,[1] CCC CABLE provides this information about our broadband Internet

More information

Mobile Technology For Tourism

Mobile Technology For Tourism Topic Social Media Tutorial 50 Mobile Technology For Tourism Mobile technology is fast becoming vital for tourism businesses. This tutorial explains how travellers are using smartphones and how you can

More information

CONSUMERLAB. Performance shapes smartphone behavior Understanding mobile broadband user expectations in India

CONSUMERLAB. Performance shapes smartphone behavior Understanding mobile broadband user expectations in India CONSUMERLAB Performance shapes smartphone behavior Understanding mobile broadband user expectations in India An Ericsson Consumer Insight Summary Report July 2014 contents CONSUMER PERCEPTION 3 VS. REAL

More information

Bandwidth and WiFi - understanding it made easy for meeting planners at last!

Bandwidth and WiFi - understanding it made easy for meeting planners at last! From: www.planninghelper.com Bandwidth and WiFi - understanding it made easy for meeting planners at last! When asked As a meeting and event planner what would you name as the one thing that makes you

More information

JT Fibre is here. Get ready to switch to the next generation of Broadband.

JT Fibre is here. Get ready to switch to the next generation of Broadband. JT Fibre is here Get ready to switch to the next generation of Broadband www.jtglobal.com/fibre Connecting Jersey Our plans are now well under way to switch all homes over to JT Fibre as we connect Jersey

More information

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS What is this project about? Who is behind it? Why was this area chosen? How much will the project cost? Who will get improved broadband? When will it all happen? FREQUENTLY ASKED QUESTIONS What will improved

More information

Quality of Experience for Mobile Data Networks citrix.com

Quality of Experience for Mobile Data Networks citrix.com Quality of Experience for Mobile Data Networks White Paper Quality of Experience for Mobile Data Networks citrix.com i Quality of Experience for Mobile Data Networks Superior Quality of Experience with

More information

Pros and cons of net neutrality: an economic assessment

Pros and cons of net neutrality: an economic assessment Pros and cons of net neutrality: an economic assessment Dr. Hans W. Friederiszick Dr. Simone Kohnz DT Representation Berlin, 18 March 2011 This presentation is based on a study by Friederiszick/ Grajek/

More information

Subtitle. VoIP Migration Strategy. Keys to a Successful Planning and Transition. VoIP Migration Strategy Compare Business Products 2014 1

Subtitle. VoIP Migration Strategy. Keys to a Successful Planning and Transition. VoIP Migration Strategy Compare Business Products 2014 1 Subtitle VoIP Migration Strategy Keys to a Successful Planning and Transition VoIP Migration Strategy Compare Business Products 2014 1 Contents Introduction... 3 VoIP Defined... 3 Why Are Businesses Opting

More information

Application Visibility and Monitoring >

Application Visibility and Monitoring > White Paper Application Visibility and Monitoring > An integrated approach to application delivery Application performance drives business performance Every business today depends on secure, reliable information

More information

QUALITY OF SERVICE FOR CLOUD-BASED MOBILE APPS: Aruba Networks AP-135 and Cisco AP3602i

QUALITY OF SERVICE FOR CLOUD-BASED MOBILE APPS: Aruba Networks AP-135 and Cisco AP3602i QUALITY OF SERVICE FOR CLOUD-BASED MOBILE APPS: Aruba Networks AP-135 and Cisco AP3602i Conducted at the Aruba Proof-of-Concept Lab November 2012 Statement of test result confidence Aruba makes every attempt

More information

White Paper Closing the Mobile Data Revenue Gap

White Paper Closing the Mobile Data Revenue Gap White Paper Closing the Mobile Data Revenue Gap Copyright Openet Telecom, 2009 Copyright OPENET Telecom, 2010 2 Closing the Mobile Data Revenue Gap The demand for mobile data is exploding, presenting operators

More information

Satellite Broadband: A Global Comparison

Satellite Broadband: A Global Comparison Satellite Broadband: A Global Comparison A report for nbn 28 th April 2016 For further information, please contact: Craig Skinner, Principal Analyst, Consumer Contents Executive summary... 3 Report approach

More information

Highlight. 21 October 2015. OTT Services A Digital Turning Point of the TV Industry

Highlight. 21 October 2015. OTT Services A Digital Turning Point of the TV Industry OTT Services A Digital Turning Point of the TV Industry Highlight 21 October 2015 The widespread availability of high-speed internet in developed countries like the US, the UK, and Korea has given rise

More information

Australian Communications Consumer Action Network

Australian Communications Consumer Action Network Australian Communications Consumer Action Network Website: www.accan.org.au E-mail: info@accan.org.au Telephone: +61 (0)2 9288 4000 TTY: +61 (0)2 9281 5322 ACCAN is the peak body that represents all consumers

More information

Voice, Video and Data Convergence > A best-practice approach for transitioning your network infrastructure. White Paper

Voice, Video and Data Convergence > A best-practice approach for transitioning your network infrastructure. White Paper > A best-practice approach for transitioning your network infrastructure White Paper The business benefits of network convergence are clear: fast, dependable, real-time communication, unprecedented information

More information

Are you getting the speed that you pay for? Understanding Internet Speeds

Are you getting the speed that you pay for? Understanding Internet Speeds Screamin Fast Broadband and Great Sounding ephone Service January, 2015 Rev: 01.00 Are you getting the speed that you pay for? Understanding Internet Speeds Table of Contents Change Log... 2 Overview...

More information