NEWWAVE COMMUNICATIONS BROADBAND INTERNET SERVICE DISCLOSURES. Updated October 2012
|
|
- Maryann Young
- 2 years ago
- Views:
Transcription
1 NEWWAVE COMMUNICATIONS BROADBAND INTERNET SERVICE DISCLOSURES Updated October 2012 Consistent with FCC regulations, 1 NewWave Communications provides this information about our broadband Internet access services. We call these services our High Speed Internet Service. We welcome questions or comments about this information. You may contact us at: NewWave Communications One Montgomery Plaza, 4th Floor Sikeston, Mo Phone: NETWORK PRACTICES General description. We provide a variety of High Speed Internet Service offerings to our residential and business customers. We provide the service over our broadband network and through third party fiber optic lines connecting to the Internet. We also contract with one or more companies for certain network monitoring and management services. We monitor our network and traffic patterns and make changes we deem necessary to manage and improve overall network performance. We use reasonable, nondiscriminatory, network management practices to improve overall network performance to ensure a high-quality online experience for all users. Our network management practices do not target any specific content, application, service, or device. As network management issues arise and as technology develops, we may employ additional or new network management practices. We will update these disclosures as necessary. Related documents and disclosures. Use of our High Speed Internet Service is also governed by: Broadband Service Agreement, available at High Speed Internet Service summary, available at Acceptable Use Policy, available at Congestion management. We describe in this section network management practices used to address congestion on our network. Congestion management practices used. Network monitoring: We monitor our network for utilization trends. We receive regular reports showing changes in network traffic and congestion. We use this information to plan increases in bandwidth available, port additions, or additional connectivity to the Internet CFR 8.3 and In re: Preserving the Open Internet, Broadband Industry Practices, Report and Order, 22 FCC Rcd (2010).
2 Purposes of congestion management practices. Our High Speed Internet network is a shared network. This means that our customers share upstream and downstream bandwidth. The goal of our congestion management practices is to enable better network availability and speeds for all users. Our congestion management practices serve to: Help us adapt and upgrade our network to maintain or improve network performance as demand for our High Speed Internet Service increases. Help us adapt and upgrade our network to maintain or improve network performance as demand for higher bandwidth applications increases. Some examples of higher bandwidth applications are gaming, streaming movies, and streaming high definition video. Help us maximize network availability for all users to experience speeds associated with, or closely associated with, the level of service purchased. Help us identify bandwidth abusers using substantially disproportionate amounts of bandwidth. Congestion management criteria. Network monitoring: Our network monitoring provides data to help us plan upgrades to our network, equipment, technology, and connectivity to the Internet. As demand for our HSD Service increases, and as demand for higher bandwidth applications increases, we monitor effects on network performance and plan upgrades as we deem necessary. We have not established specific criteria to govern our upgrade decisions. Types of traffic affected: Our congestion management practices do not target any specific content, application, service, or device. Effects on end user experience: Because our High Speed Internet network is a shared network, periods of high network demand may result in Internet traffic congestion. Our congestion management techniques impact all users equally, by slowing down Internet connection speeds during peak periods if congestion occurs. End users may experience reduced bandwidth or speed during these times. Typical frequency of congestion: Congestion tends to occur during periods of peak demand for higher bandwidth applications. Generally, the frequency of congestion tends to increase during 7 pm 2 am. Application-Specific Practices. This section discloses any application-specific practices we use, if any. Commercial applications by residential users. We restrict residential accounts from using our High Speed Internet Service as the basis for a business enterprise. We offer commercial-grade High Speed Internet Service for that purpose. Management of specific protocols or protocol ports. To protect the security of our network and our customers, we block known hostile ports. In addition, all ports and protocols are subject to our management practices. Specifically, we manage ports and protocols associated with high bandwidth usage during periods of peak congestion on our network to ensure equitable distribution of bandwidth to our customers. Modification of protocol fields. None. 2
3 Applications or classes of applications inhibited or favored. None. Device Attachment Rules. This section addresses any limitations on attaching lawful devices to our network. General restrictions on types of devices to connect to network. We place no general restrictions on lawful devices that a customer may connect our network, so long as the device is: (i) compatible with our network; and (ii) does not harm our network or other users. Our High Speed Internet Service works with most types of PCs and laptops including Macs. If a wireless router is connected to our High Speed Internet Service, wireless Internet compatible devices including computers, tablets, smartphones and other devices can connect to our network. If a customer or potential customer believes they have an unusual configuration, our customer service department will help determine if there is a compatibility problem. Cable Modems. Our High Speed Internet Service requires connection of a cable modem to our network. You can obtain a cable modem from us or you may purchase one from most retail electronics sellers. Only devices that have been fully certified by CableLabs as compliant with the DOCSIS 2.0 or DOCSIS 3.0 specifications may be used. Network and End User Security. This section provides a general description of the practices we use to maintain security of our network. Practices used to ensure end user security, including triggering conditions. Hostile port blocking: We block known hostile ports to prevent unwanted files, browser hacking and virus attacks. Virus and Spam filtering: We filter and website traffic for virus activity and Spam using industry standard virus scanning and prevention techniques. Should an message be found to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or the intended recipient(s). Practices used to ensure security of the network, including triggering conditions. NewWave uses a variety of industry standard practices to protect our network from harmful attacks. Hostile port blocking: We block known hostile ports to prevent unwanted files, browser hacking and virus attacks. Virus and Spam filtering: We offer and personal web site hosting. We filter and website traffic for virus activity and Spam using industry standard virus scanning and prevention techniques. PERFORMANCE CHARACTERISTICS General Service Description. Our High Speed Internet Service includes wiring, a cable modem and a network interface card (NIC) for the personal computer, if required. Through our High Speed Internet Service, we serve as a local Internet service provider. Our High Speed Internet Service enables users to access all lawful content, applications, and services of their choice available on the Internet. Service technology. We deliver our High Speed Internet Service over our hybrid fiber-coaxial network using the Data Over Cable Service Interface Specification (DOCSIS). Customers access our network 3
4 using cable modems. To connect from our network to the Internet, we use equipment called a Cable Modem Termination System (CMTS) that acts as a gateway to the Internet for our customers cable modems. This is a shared network, which means that our customers share upstream and downstream bandwidth. Expected and actual speeds and latency: Expected performance. We offer customers a variety High Speed Internet Service service levels. We provide a description of the expected maximum transfer speeds associated with each service level in our High Speed Internet Service Overview, which can be found at Speed. The speeds we identify for each High Speed Internet Service service level are the maximum upload and download speeds that customers are likely to experience. We provision our customers modems and engineer our network to deliver the speeds to which our customers subscribe. However, we do not guarantee that a customer will actually achieve those speeds at all times. A variety of factors can affect upload and download speeds, including customer equipment, network equipment, congestion in our network, congestion beyond our network, performance issues with an Internet application, content, or service, and more. Latency. Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience. Actual speed and latency performance. Actual speed and latency may vary depending upon network conditions and other factors. Actual performance of our High Speed Internet Service in most cases will conform to national wireline broadband Internet speed and latency levels reported by the FCC. 2 The FCC has reported that customers of coaxial cable-based broadband Internet services receive mean download speeds that are within 99% of advertised speeds during peak hours. 3 In addition, the FCC has reported that these same customers experience average latency 4 delays of 26 milliseconds, increasing by an average of 28 milliseconds during peak hours. 2 See FCC s Office of Engineering and Technology and Consumer Affairs Bureau, 2012 Measuring Broadband America July Report, A Report on Consumer Wireline Broadband Performance in the U.S., pp (July 2012) (available at: ). 3 The FCC has defined peak hours measured during busy hour as weeknights between 7:00 pm and 11:00 pm local time. 4 The FCC has defined latency is the total length of time it takes a signal to travel from an origination point to the nearest server, plus the time for an acknowledgement of receipt to travel back to the origination point. The nearest server is the server providing the minimum round trip time. 4
5 Suitability of the Service for Real-time Applications. Our High Speed Internet Service is suitable for typical real-time applications including messaging, voice applications, video chat applications, gaming, and Internet video. If users or developers have questions about particular real-time applications, please contact us through the contact information on page 1. SPECIALIZED SERVICES. Specialized services offered to end users. We offer several specialized services over our network, sharing network capacity with other high speed Internet services. Specialized services include Voice over Internet Protocol (VoIP) and dedicated bandwidth to high volume business users. Effects of specialized services on availability and performance of broadband Internet access service. Our specialized services have no effect on the availability and performance of our High Speed Internet Service. COMMERCIAL TERMS Prices. Monthly prices for our High Speed Internet Service are available on our website at: Usage-based fees. None. Fees for early termination. None. Consumption caps. We limit the total volume of data (aggregate for both sending and receiving) a customer may transfer in a billing month. These limits are called data transfer allowances. The data transfer allowances vary by service tier package, with the limits increasing as the download speed of the service tier package increases. Information about the available service tier packages, including data transfer allowances associated with each, can be found at The purpose of these limits is to prevent any one customer from consuming excessive amounts of network resources over the course of a month. The monthly usage cap does not address the issue of network congestion, described above, which results from traffic levels that vary from minute to minute. We will contact customers that exceed their subscribed data transfer allowance and will work with the customer to diagnose the cause of the overage. When a customer exceeds the data transfer allowance for two consecutive months, we reserve the right to upgrade the customer to the service tier package that has the lowest data transfer allowance that exceeds the customer s actual data transfer usage. Fees for additional network services. None. Privacy Policies. We do not disclose our High Speed Internet Service customer data or usage information to third parties except: (i) as necessary to provide our HSD Service and to manage our network; (ii) in response to law enforcement requests, court order, or as otherwise required or authorized by law; and (iii) as necessary to protect our rights, property, and operations, and those of any affiliated providers. Inspection of network traffic. We routinely monitor network and traffic patterns. Virus and Spam filtering: We filter and website traffic for virus activity and Spam using industry standard virus scanning and prevention techniques. Should an message be found 5
6 to contain a virus or other harmful content, the message will be deleted without notification given to either the sender or the intended recipient(s). Storage of network traffic information: DHCP (Dynamic Host Configuration Protocol) information is a code included in all network traffic that associates that traffic with a particular cable modem sending or receiving the traffic. We store DHCP information for at least 12 months. Provision of network traffic information to third parties: We do not disclose our High Speed Internet Service customer or use information to third parties except: (i) as necessary to provide our High Speed Internet Service and to manage our network; (ii) in response to law enforcement requests, court order, or as otherwise required or authorized by law; and (iii) as necessary to protect our rights, property, and operations, and those of any affiliated providers. Use of network traffic information for non-network management purposes: None. REDRESS OPTIONS Practices for resolving end-user and edge provider complaints and questions: End users or edge providers with complaints or questions relating to these disclosures should contact us through the contract information on page 1. Questions: We will endeavor to answer questions promptly via or voice. Complaints: We will provide an initial response in writing within 15 business days of receipt. We will attempt to resolve complaints informally, escalating the matter to senior management if needed. 6
Updated December 2014 INFOSTRUCTURE, INC. D/B/A CLICK1.NET BROADBAND INTERNET SERVICE DISCLOSURES
Updated December 2014 INFOSTRUCTURE, INC. D/B/A CLICK1.NET BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC regulations, Infostructure, Inc. d/b/a Click1.net ( Infostructure ) provides this information
NORTHLAND COMMUNICATIONS BROADBAND INTERNET SERVICES NETWORK MANAGEMENT POLICY
NORTHLAND COMMUNICATIONS BROADBAND INTERNET SERVICES NETWORK MANAGEMENT POLICY Northland is dedicated to providing high-quality Internet access services consistent with FCC regulations 1. Northland s Broadband
LAKE REGION ELECTRIC COOPERATIVE, INC. BROADBAND INTERNET SERVICE DISCLOSURES. Updated September, 2013
LAKE REGION ELECTRIC COOPERATIVE, INC. BROADBAND INTERNET SERVICE DISCLOSURES Updated September, 2013 Consistent with FCC regulations, 1 Lake Region Electric Cooperative, Inc. provides this information
SHIDLER TELEPHONE INTERNET BROADBAND INTERNET SERVICE DISCLOSURES. Updated November 20, 2011
SHIDLER TELEPHONE INTERNET BROADBAND INTERNET SERVICE DISCLOSURES Updated November 20, 2011 Consistent with FCC regulations, 1 Shidler Telephone Company provides this information about our broadband Internet
POTTAWATOMIE TELEPHONE COMPANY BROADBAND INTERNET SERVICE DISCLOSURES. Updated November 19, 2011
POTTAWATOMIE TELEPHONE COMPANY BROADBAND INTERNET SERVICE DISCLOSURES Updated November 19, 2011 Consistent with FCC regulations, 1 Pottawatomie Telephone Company provides this information about our broadband
YUKON-WALTZ TELEPHONE COMPANY BROADBAND INTERNET SERVICE DISCLOSURES
Updated November 2012 YUKON-WALTZ TELEPHONE COMPANY BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC regulations, we provide this information about our broadband Internet access services. Our
COMMZOOM BROADBAND INTERNET SERVICE DISCLOSURES
Updated April 2015 COMMZOOM BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC regulations, 1 commzomm provides this information about our broadband Internet access services. We call our broadband
RESERVATION TELEPHONE COOPERATIVE BROADBAND INTERNET SERVICE DISCLOSURES
Updated January 2012 RESERVATION TELEPHONE COOPERATIVE BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC regulations, 1 Reservation Telephone Cooperative ( RTC ) provides this information about
COMMUNITY COMMUNICATIONS COMPANY (CCC CABLE) BROADBAND INTERNET SERVICE DISCLOSURES
COMMUNITY COMMUNICATIONS COMPANY (CCC CABLE) BROADBAND INTERNET SERVICE DISCLOSURES Update April 1, 2015 Consistent with FCC regulations,[1] CCC CABLE provides this information about our broadband Internet
Updated November 2011
Updated November 2011 MILLENIUM TELECOM, LLC d/b/a ONESOURCE COMMUNICATIONS BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC regulations, 1 OneSource Communications (OneSource) provides this
FRANKFORT PLANT BOARD CABLE MODEM INTERNET BROADBAND INTERNET SERVICE DISCLOSURES
FRANKFORT PLANT BOARD CABLE MODEM INTERNET BROADBAND INTERNET SERVICE DISCLOSURES Consistent with FCC 1 regulations, Frankfort Plant Board (FPB) provides this information about our broadband Internet access
NEW HOPE TELEPHONE COOPERATIVE
NEW HOPE TELEPHONE COOPERATIVE BROADBAND INTERNET SERVICE DISCLOSURES FCC regulations 1 require persons providing broadband Internet services to publicly disclose various pieces of information. New Hope
JACKSON ENERGY AUTHORITY BROADBAND INTERNET SERVICE DISCLOSURES. Update November 20, 2011
JACKSON ENERGY AUTHORITY BROADBAND INTERNET SERVICE DISCLOSURES Update November 20, 2011 Consistent with FCC regulations, 1 Jackson Energy Authority ( JEA ) provides this information about our broadband
FEDERALLY-MANDATED OPEN INTERNET DISCLOSURE STATEMENT
FEDERALLY-MANDATED OPEN INTERNET DISCLOSURE STATEMENT The Federal Communications Commission ( FCC ) requires that we provide you with the following information regarding our mass market retail broadband
Harlan Municipal Utilities Network Management Practices Policy
Harlan Municipal Utilities Network Management Practices Policy Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations,
Cameron Communications Network Management Practices Policy November, 2011. Cameron Communications Network Management Practices Policy Disclosure
Cameron Communications Network Management Practices Policy Disclosure Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal
Osage Municipal Telecommunications Utility Network Management Practices Policy Disclosure
Osage Municipal Telecommunications Utility Network Management Practices Policy Disclosure Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title
Nebraska Central Telephone Company Nebraska Central Telecom, Inc. Network Management Practices Policy
Nebraska Central Telephone Company Nebraska Central Telecom, Inc. Network Management Practices Policy Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part
WOW! INTERNET, CABLE AND PHONE NETWORK MANAGEMENT PRACTICES (Pursuant to 47 C.F.R. 8.1 et seq)
REVISED AS OF: MARCH 5, 2013 WOW! INTERNET, CABLE AND PHONE NETWORK MANAGEMENT PRACTICES (Pursuant to 47 C.F.R. 8.1 et seq) WOW! Internet, Cable and Phone (through its operating affiliates, Sigecom, LLC,
Walnut Telephone Company, Inc. dba/ Walnut Communications Network Management Practices Policy Disclosure
Walnut Telephone Company, Inc. dba/ Walnut Communications Network Management Practices Policy Disclosure Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part
Network Management Practices Policy
Network Management Practices Policy Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, the policies of
Network Management, Performance Characteristics, and Commercial Terms Policy. (1) mispot's Terms of Service (TOS), viewable at mispot.net.
Network Management, Performance Characteristics, and Commercial Terms Policy Consistent with FCC regulations 1, Agri-Valley Broadband, Inc., d/b/a mispot (mispot) provides this information about our broadband
West River Telecom Network Management Practices Policy
West River Telecom Network Management Practices Policy Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations,
INTERBEL TELEPHONE COOPERATIVE. Broadband Internet Access Services. Network Management Practices, Performance Characteristics, and
INTERBEL TELEPHONE COOPERATIVE Broadband Internet Access Services Network Management Practices, Performance Characteristics, and Commercial Terms and Conditions for Fixed Services INTERBEL TELEPHONE COOPERATIVE
NETWORK MANAGEMENT DISCLOSURE
NETWORK MANAGEMENT DISCLOSURE Rules issued by the Federal Communications Commission ( FCC ) require broadband Internet access providers, such as Vyve Broadband, LLC (together with its subsidiaries, Vyve
These practices, characteristics, terms and conditions are effective as of November 20, 2011.
Norvado Broadband Internet Access Services Network Management Practices, Performance Characteristics, and Commercial Terms and Conditions for Fixed Services Norvado ( the Company ) has adopted the following
Winn Communications constantly monitors its network to manage congestion avoid over utilization of circuits.
Winn Communications Co. Network Management Practices Policy Disclosure Effective November 20, 2011 Pursuant to the Federal Communications Commission s regulations in Part 8 of Title 47 of the Code of Federal
Northwest Community Communications, Inc. Broadband Internet Access Services. Network Management Practices, Performance Characteristics, and
Northwest Community Communications, Inc. Broadband Internet Access Services Network Management Practices, Performance Characteristics, and Commercial Terms and Conditions for Fixed Services Northwest Community
HardyNet Network Management Practices Policy Disclosure
HardyNet Network Management Practices Policy Disclosure Pursuant to the Federal Communications Commission s enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, HardyNet,
Congestion Management Provider does not employ any congestion management tools, practices and/or software on network traffic.
Hamilton.net, Inc. Network Management Practices Policy Disclosure Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal
Iowa Wireless Services, LLC. Open Internet Rules. Network Practices, Performance Characteristics, and Commercial Terms. For Mobile Services
Iowa Wireless Services, LLC Open Internet Rules Network Practices, Performance Characteristics, and Commercial Terms For Mobile Services Iowa Wireless Services, LLC has approved the following network practices,
Farmers Mutual Telephone Company (FMTC) Network Management Practices Policy
Farmers Mutual Telephone Company (FMTC) Network Management Practices Policy Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code
The RC Family of Companies Network Management Practices Policy Disclosure
The RC Family of Companies Network Management Practices Policy Disclosure Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of
Open Internet Policy
Open Internet Policy Broadband Internet Access Services Network Management Practices, Performance Characteristics, and Terms and Conditions for Fixed Services Whidbey Telephone Company, dba Whidbey Telecom
Congestion Management Provider does not employ any congestion management tools, practices and/or software on network traffic.
Midstate Communications Network Management Practices Policy Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations,
American Broadband Nebraska Network Management Practices Policy
American Broadband Nebraska Network Management Practices Policy Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal
South Dakota Network, LLC (dba SDN Communications) Open Network Policies
South Dakota Network, LLC (dba SDN Communications) Open Network Policies South Dakota Network, LLC ( SDN ) has adopted the following network management practices, performance characteristics, and commercial
I. Network Management Practices
South Dakota Network, LLC (dba SDN Communications) Broadband Internet Access Services Network Management Practices, Performance Characteristics, and Commercial Terms and Conditions South Dakota Network,
Hamilton County Communications, Inc. NETWORK POLICY AND PRACTICE FOR ISP. Table of Contents
Hamilton County Communications, Inc. NETWORK POLICY AND PRACTICE FOR ISP Table of Contents Section Page Definitions 2 Terms of Service and Network Management Practices 2 Devices & Software that may be
NineStar Connect MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION. Policy Statement:
Policy Statement: NineStar Connect MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION The following policies apply to mass market broadband Internet services offered by NineStar Connect. NineStar
RONAN TELEPHONE COMPANY BROADBAND PROVIDER DISCLOSURES November 20, 2011
RONAN TELEPHONE COMPANY BROADBAND PROVIDER DISCLOSURES November 20, 2011 Ronan Telephone Company (RTC) provides fixed wireline broadband services over Digital Subscriber Line (DSL) and fiber platforms
FCC Open Internet Order Transparency Rule As a provider of broadband services, Wyoming.com is required to comply with the FCC s order no later than November 20, 2011. The Transparency Rule within the Order
ALBANY MUTUAL TELEPHONE S MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION
ALBANY MUTUAL TELEPHONE S MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION General Policy Statement: The following policies apply to mass market broadband Internet services offered by Albany
NETWORK NEUTRALITY NETWORK MANAGEMENT POLICY WEBSITE TEXT
NETWORK NEUTRALITY NETWORK MANAGEMENT POLICY WEBSITE TEXT November 14, 2011 Table of Contents Section Page Definitions 3 Terms of Service and Network Management Practices 3 Devices & Software that may
Cincinnati Bell Wireline Broadband Network Policies November 20, 2011
1.0 Principles for Cincinnati Bell Broadband Network Management Cincinnati Bell strives to provide its customers with non-discriminatory broadband Internet access at high speeds and at a reasonable price.
General Policy Statement:
General Policy General Policy Statement: The following policies apply to mass- market broadband Internet services offered by Chat Mobility. It is Chat Mobility s policy to provide robust and reliable access
T.V. SERVICE, INC., dba TVS CABLE MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION
T.V. SERVICE, INC., dba TVS CABLE MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION The following policies apply to mass market broadband Internet services offered by T.V. Service, Inc., doing
2014 Measuring Broadband America Fixed Broadband Report
2014 Measuring Broadband America Fixed Broadband Report A Report on Consumer Fixed Broadband Performance in the U.S. FCC s Office of Engineering and Technology and Consumer and Governmental Affairs Bureau
BLUE VALLEY TELE-COMMUNICATIONS MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION
BLUE VALLEY TELE-COMMUNICATIONS MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION Mission Statement: Blue Valley Tele-Communications is a progressive member-owned cooperative providing the
2013 Measuring Broadband America February Report
2013 Measuring Broadband America February Report A Report on Consumer Wireline Broadband Performance in the U.S. FCC s Office of Engineering and Technology and Consumer and Governmental Affairs Bureau
Congestion Exposure: an ISP Perspective. Richard Woundy
Congestion Exposure: an ISP Perspective Richard Woundy ISP Motivations for Congestion Management ISP must be responsive to dissimilar customer application demands Customer care call volume is an obvious
GCI RESIDENTIAL INTERNET TERMS AND CONDITIONS
2550 Denali Street Suite 1000 Anchorage, AK 99503 GCI RESIDENTIAL INTERNET TERMS AND CONDITIONS PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. This is an agreement ( Agreement ) between you and GCI
BEFORE THE FEDERAL COMMUNICATIONS COMMISSION WASHINGTON, DC 20554
BEFORE THE FEDERAL COMMUNICATIONS COMMISSION WASHINGTON, DC 20554 ) Protecting and Promoting the Open Internet ) GN Docket No. 14-28 ) Notice of Information Collection ) OMB Control No. 306-1158 ) COMMENTS
N600 WiFi Cable Modem Router
Performance & Use WIFI SPEED N600 600 DUAL BAND 300+300 RANGE N600 Dual Band WiFi 300+300 Mbps Eliminate monthly rental fees Up to $120 per year 1 Cable Internet speeds up to 340 Mbps 8 downstream & 4
High Speed Internet - User Guide. Welcome to. your world.
High Speed Internet - User Guide Welcome to your world. 1 Welcome to your world :) Thank you for choosing Cogeco High Speed Internet. Welcome to your new High Speed Internet service. When it comes to a
Network Management Practices 11/01/2012 1
Atlantic Broadband s High Speed Internet Network Management, Service Performance and Terms of Service Pursuant to the Federal Communications Commission s newly enacted Open Internet Rules found in Part
ATTACHMENT B: COMCAST CORPORATION DESCRIPTION OF PLANNED NETWORK MANAGEMENT PRACTICES TO BE DEPLOYED FOLLOWING THE TERMINATION OF CURRENT PRACTICES
ATTACHMENT B: COMCAST CORPORATION DESCRIPTION OF PLANNED NETWORK MANAGEMENT PRACTICES TO BE DEPLOYED FOLLOWING THE TERMINATION OF CURRENT PRACTICES COMCAST CORPORATION DESCRIPTION OF PLANNED NETWORK MANAGEMENT
Measuring Broadband America
A Report on Consumer Wireline Broadband Performance in the U.S. FCC s Office of Engineering and Technology and Consumer and Governmental Affairs Bureau Table of Contents Executive Summary Methodology Figure
Southwest Arkansas Telephone Cooperative Network Management Practices
Southwest Arkansas Telephone Cooperative Network Management Practices Page 1 of 11 Release Date 05/18/15 INTRODUCTION... 3 CORE NETWORK OVERVIEW... 3 DISTRIBUTION NETWORK OVERVIEW... 3 ACCESS NETWORK OVERVIEW...
General ISP Data Usage Meter Specification and Best Practices
General ISP Data Usage Meter Specification and Best Practices Peter Sevcik, Rebecca Wetzel, Andrew Lacy June 2015 Many ISPs track subscriber data usage for the purposes of informing subscribers about their
Network Service, Systems and Data Communications Monitoring Policy
Network Service, Systems and Data Communications Monitoring Policy Purpose This Policy defines the environment and circumstances under which Network Service, Systems and Data Communications Monitoring
Click on the question to jump to the answer. What is the difference when using a Wired vs. Wireless connection?
Wireless FAQs Click on the question to jump to the answer. 1 What is the difference when using a Wired vs. Wireless connection? 2 What factors affect the speed of my Internet access? 3 Why am I not getting
Monitoring to Service Monitoring
Managing The Shift Cable from TV Element Migration Monitoring IP Part to Packet 1 Monitoring to Service Monitoring Series Introduction: Market Drivers and Tech Challenges Ian Wheelock, Principal System
AC1600 WiFi Cable Modem Router
Performance & Use WIFI SPEED AC1600 1600 DUAL BAND 300+1300 RANGE AC1600 WiFi 300+1300 Mbps DOCSIS 3.0 16x faster cable Internet speeds up to 680 Mbps Ideal for XFINITY Blast/Extreme Internet plans Eliminate
Ensuring Real-Time Traffic Quality
Ensuring Real-Time Traffic Quality Summary Voice and video calls are traffic that must arrive without delay at the receiving end for its content to be intelligible. This real-time traffic is different
WESTLINK MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION
WESTLINK MASS MARKET INTERNET SERVICE POLICIES AND CUSTOMER INFORMATION The following policies apply to mass market mobile broadband Internet services offered by WestLink. It is WestLink s policy to provide
OpenVault Usage Meter IPDR Processing Accuracy
OpenVault Usage Meter Processing Accuracy by Peter Sevcik September 2012 OpenVault supplies an processing system as a service in support of ISP usage meters. The service shows how much Internet traffic
AC1750 WiFi Cable Modem Router
Performance & Use WIFI SPEED AC1750 1750 DUAL BAND 450+1300 RANGE AC1750 WiFi 450+1300 Mbps Eliminate monthly rental fees Up to $120 per year 1 DOCSIS 3.0 16x faster cable Internet speeds up to 680 Mbps
Service Monitoring Discrimination. Prohibited Uses and Activities Spamming Intellectual Property Violations 5
WIN reserves the right to prioritize traffic based on real time and non-real time applications during heavy congestion periods, based on generally accepted technical measures. WIN sets speed thresholds
Qtel Service Tariff No. B20-01 Effective Date: 12 December 2011
General Tariff Information Service Provider Name Qatar Telecom (QTel) Q.S.C. License Public Mobile Telecommunications Networks and Services & Public Fixed Telecommunications Networks and Services Tariff
N300 WiFi Cable Modem Router
Performance & Use WIFI SPEED N300 300 SPEED RANGE N300 300 Mbps Eliminate monthly rental fees Up to $120 per year 1 Cable Internet speeds up to 340 Mbps 8 downstream & 4 upstream channels CableLabs DOCSIS
Component 4: Introduction to Information and Computer Science
Component 4: Introduction to Information and Computer Science Unit 7: Networks & Networking Lecture 1 This material was developed by Oregon Health & Science University, funded by the Department of Health
Heart of Iowa Communications Cooperative. Acceptable Use and Network Management Policy
Heart of Iowa Communications Cooperative Acceptable Use and Network Management Policy Heart of Iowa Communications Cooperative (hereinafter Heart of Iowa ) inclusive of its affiliates, Heart of Iowa Ventures,
Maintaining Wireline-Grade VoIP QoE in Cable Networks
Maintaining Wireline-Grade VoIP QoE in Cable Networks Introduction Monitoring and maintaining excellent VoIP service quality poses a number of challenges. VoIP traffic must share broadband networks with
Internet Service Overview
Internet Service Overview This article contains information about: Internet Service Provider Networks Digital Subscriber Line (DSL) Cable Internet Fiber Internet Wireless/WIMAX Cellular/Wireless Satellite
CUSTOMER INFORMATION COMMZOOM, LLC PRIVACY POLICY. For additional and updated information, please visit our website at www.commzoom.com.
CUSTOMER INFORMATION COMMZOOM, LLC PRIVACY POLICY YOUR PRIVACY AS A COMMZOOM CUSTOMER As a customer of commzoom, LLC, you are entitled to know what we do with personal information about you that we receive.
Getting Broadband. FCC Consumer Facts. What Is Broadband?
Getting Broadband FCC Consumer Facts What Is Broadband? Broadband or high-speed Internet access allows users to access the Internet and Internetrelated services at significantly higher speeds than those
GUIDANCE ON OPEN INTERNET TRANSPARENCY RULE REQUIREMENTS. GN Docket No. 14-28
PUBLIC NOTICE Federal Communications Commission 445 12 th St., S.W. Washington, D.C. 20554 News Media Information 202 / 418-0500 Internet: https://www.fcc.gov TTY: 1-888-835-5322 GUIDANCE ON OPEN INTERNET
Tele-Media Cable Internet Acceptable Use Policy
Tele-Media Cable Internet Acceptable Use Policy Important Note: Tele-Media may revise this Acceptable Use Policy (the "Policy") from time to time without notice by posting a new version of this document
Service Specific Terms & Conditions
These Service Specific Terms and Conditions together with the General Terms and Conditions and the Service Specific Terms and Conditions for Mobile Services apply when We provide to You mobile data services
Internet Order Form. Wired Connection - DHCP Days Quantity Amount $155-1 st Device. Wired Connection - Static Days Quantity Amount $300-1 st Device
Internet Order Form Networking equipment such as, but not limited to: routers and switches are prohibited. Exhibitors require authorization from Northlands to bring in their own computer infrastructure
Cable Modems. Definition. Overview. Topics. 1. How Cable Modems Work
Cable Modems Definition Cable modems are devices that allow high-speed access to the Internet via a cable television network. While similar in some respects to a traditional analog modem, a cable modem
Computer Networking. Definitions. Introduction
Computer Networking Definitions DHCP Dynamic Host Configuration Protocol It assigns IP addresses to client devices, such as desktop computers, laptops, and phones, when they are plugged into Ethernet or
Skype Connect Requirements Guide
Skype Connect Requirements Guide Version 4.0 Copyright Skype Limited 2011 Thinking about implementing Skype Connect? Read this guide first. Skype Connect provides connectivity between your business and
Chapter 9 Using Telephone and Cable Networks for Data Transmission
9-11 TELEPHONE NETWORK Chapter 9 Using Telephone and Cable Networks for Data Transmission 1 McGraw-Hill Copyright The McGraw-Hill Companies, Inc. Permission required The for reproduction McGraw-Hill or
Capacity Management in Multimedia Networks. Presented at SCTE Emerging Technologies 2005
Capacity Management in Multimedia Networks Ben Ben Bekele Bekele Jason Jason Schnitzer Schnitzer Senior DOCSIS Engineer Chief OSS Architect Principal Cox Cox Communications YAS Broadband Applied Ventures
Network Neutrality Statement
Network Neutrality Statement CTC continues to comply with all applicable FCC requirements while providing the best possible customer experience for its Internet users. As such, CTC commits to the open
Broadband Technology Clinic. Burlington Telecom Advisory Board
Broadband Technology Clinic Burlington Telecom Advisory Board 1 What are the Defining Characteristics of a Broadband Service? Speed - Throughput capability both down and upstream Performance - Latency
Before the FEDERAL COMMUNICATIONS COMMISSION Washington, DC 20554 ) ) ) ) COMMENTS OF THE UNITED STATES TELECOM ASSOCIATION
Before the FEDERAL COMMUNICATIONS COMMISSION Washington, DC 20554 In the Matter of Protecting and Promoting the Open Internet ) ) ) ) GN Docket No. 14-28 COMMENTS OF THE UNITED STATES TELECOM ASSOCIATION
Protecting the Home Network (Firewall)
Protecting the Home Network (Firewall) Basic Tab Setup Tab DHCP Tab Advanced Tab Options Tab Port Forwarding Tab Port Triggers Tab DMZ Host Tab Firewall Tab Event Log Tab Status Tab Software Tab Connection
IPDR vs. DPI: The Battle for Big Data
IPDR vs. DPI: The Battle for Big Data An Incognito White Paper January 2016 2016 Incognito Software Systems Inc. All rights reserved. Contents Summary... 2 IPDR vs. DPI... 3 Overview of IPDR... 3 Overview
Enterprise Broadband Customer Service Description
BT 2012 Issue 2_8 Table of Contents INTRODUCTION... 3 SERVICE OVERVIEW... 4 BENEFITS OF CHOOSING ENTERPRISE BROADBAND... 5 SERVICE DETAILS... 5 THE WORKPLACE... 5 COVERAGE... 5 ENTERPRISE BROADBAND...
For assistance with your computer, software or router we have supplied the following information: Tech Support 1-855-546-5000, press 1
For assistance with your computer, software or router we have supplied the following information: Tech Support 1-855-546-5000, press 1 Talk America Services Customer Service 1-855-546-5000, press 3 TALK
APPLICATION FOR NEW SERVICE
APPLICATION FOR NEW SERVICE COMPLETE AND RETURN WITH $25.00 PREPAYMENT $25.00 Due with Application ($10-Membership, $15-Installation) Lifeline Discounts available to Qualified Applicants. See CSR for more
BUCKEYE EXPRESS HIGH SPEED INTERNET SERVICE ACCEPTABLE USE POLICY
BUCKEYE EXPRESS HIGH SPEED INTERNET SERVICE ACCEPTABLE USE POLICY The Acceptable Use Policy ("the Policy") governs use of the Buckeye Express High Speed Internet Service ("the Service"). All subscribers
Internet Quick Start Guide. Get the most out of your Midco internet service with these handy instructions.
Internet Quick Start Guide Get the most out of your Midco internet service with these handy instructions. 1 Contents Internet Security................................................................ 4
High Speed and Voice over I.P September 1, 2005
If your property is setup with high-speed Internet access, you can incur big savings on your outgoing calls by using Voice over I.P. services to replace your local telephone and/or long distance service.
Eastlink Acceptable Use Policy
Eastlink Acceptable Use Policy Introduction The provisions of this Acceptable Use Policy (the Policy or AUP ) apply to Eastlink Consumer and Business Customers. References to "Customer" and "You/your"
Broadband Bonding Network Appliance TRUFFLE BBNA6401
Broadband Bonding Network Appliance TRUFFLE BBNA6401 White Paper In this brief White Paper we describe how the TRUFFLE BBNA6401 can provide an SMB with faster and more reliable Internet access at an affordable