MCP certified, Cert in Security from the Law Socienty, Dublin and participation in ISTQB Certification (

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1 Joyce Morris # Performance # Non Functional Test # Specialist joycemorris@hotmail.com Summary Over 10 years of experience in Software Testing, Quality Assurance, Software Development methodologies (RUP, CMMI, Agile), Test Design, Test Automation, Performance Testing, Reusable components support/documentation and Development in the E-procurement, Financial, Banking, Knowledge Management, Video Portal, Telecoms, Mobile, CMS, Space Agency and various other Industries Focused on constant QA processes and product quality improvements; hiring Software Testing specialists; providing training in all aspects of software testing; increasing performance of team members DB Tools (SQL, PL-SQL; Oracle, MSSQL, My SQL; SQL Navigator, Navicat); Other Programming Technologies (Past Experience): Coldfusion, C, Java J2EE, Jinfonet JReporter, Servlets; Macromedia Flash; Perl, Regular expressions; JavaScript/JScript, HTML/DHTML; Over 2 years of tool recommendation and managing and training teams (up to 4 individual contributors), including distributed teams; worked directly with clients and managing expectations and deliverables Strong analytical, communication and documentation skills (Test Plans, Test Cases, Check Lists, Test Result Reports; Status Reports, Use Cases, Story Boarding, UML Diagrams; Test Processes description and Templates; Audit Check Lists) MCP certified, Cert in Security from the Law Socienty, Dublin and participation in ISTQB Certification ( Specialties > Software Testing / Quality Assurance / Business Analysis / > IBM Rational & HP QTP & Open source Automation Tools / Development > Commercial (IBM Robot & HP Loadrunner) & Open source Performance Tools > Functional QA: Jira, SharePoint > Comparision Toolset: diffdog/spy/soapui > Development Languages: Java,.Net, Coldfusion, C++ Scripting Languages: XPath, MSSQL > Environment: SAP etc > DB: Oracle, SQL > Doc Repository: Sharepoint 08, 10, Rally, Epam > Agile Toolset & Groups.: Rally, Scrum.ie Page1

2 Experience Performance / Non Functional Test at Spencer Stuart January October 2012 (10 months) Worked in a test capacity for the following test functions: Functional (Contact Management Business Stream) and Non Functional (Latency Performance, Security, etc.) within Spencer Stuart, the system itself is a complex CRM system that incorporates multiple integrated applications, that hooks in many different facets for managing clients, candidates and assignment. The core application is reinvent and replace the existing enterprise system, the developed application uses relational DB and search workflow that give a global access to a real time tracking and sharing of information on people, company, assignments and of course employees. The application also incorporate MS. Navision among multiple other application and a financial carve out from the current system that provides client billing and financial reporting. Tools: Shunra, WanEM, Enterprise Architect, Visio, Balsamic, Jira, SharePoint, RDMT, Mindmap SQL Server 2008, Windows 7,Chrome, nhibernate, Appfabric, Solar, TeamCity. QA - Functional Testing at 123.ie January December 2011 (1 year) 123.ie is a leading online insurer, supported by a strong call centre, in the Irish market. I worked in a functional testing capacity here with multiple business requirements being release between SIT, pre-production and into live on a twice weekly basics. Trained experienced sales staff to work in the test environment. Executed Enterprise Reporting including MIS and BI. Build ETL processes using Stored Procedures. Business Analytics Technologies:- MySQL, Linux, MonYog, Manage Engine, Navicat, HeidiSQL, SoapUI, Navision, Batch jobs, Pre and Post Deployment tidy ups. Setup of Agile Automation Framework (Freeware) at Globoforce January January 2011 (1 year 1 month) Working mainly on Automation framework for Globoforce rewards and recognition platform, Using FitNesse framework with Java Selenium driver in an Agile environment creating Functional tests across platforms and languages. Creating Test cases per User Story. Executing manual User Interface testing like CSS styles, skinnability and layout of an enterprise web Page2

3 application. Test Analyst at Canada Life November April 2010 (6 months) Contracted into Canada Life Ireland, working for the European Distribution Technology team. Our team is responsible for delivering an online broker portal Client Portfolio across the UK, Isle of Man, Ireland and Germany. Snr Non-Functional Test Engineer at Sogeti Ireland (3 years) Within Sogeti Ireland: I worked on the following projects o2, Dublin; Performance Testing - HP Loadrunner ITV - London; Recommendation of what Performance Toolset to use. wi/ Oracle DB etc. Oce, Venlo, NL; SAP Performance Testing European Space Agency Project, Rochefort, BE. Racking and Stacking servers to ISO standards and QA these before packing them in flight boxes to be sent to each of the 18 satellite stations worldwide. Systagenic, North Yorkshire: JD Edwards to SAP Technical Writer POCs for the following companies using Loadrunner: Boyle Sports & P. TSB among numerous projects internal to Sogeti Ireland. Functional Tester at AIB March February 2007 (1 year) As a member of the change management team, I led the functional test phase and worked was involved in the detailed business requirements and data cleansing, stakeholder engagement for the conversion of 800,000 ATM cards to debit cards in AIB. Service Analyst (NFT/OAT) at Bank Of Ireland IT Center (2 years) Responsible for the establishment and ongoing compliance with Service Integration disciplines and procedures on the BOI Account, through all lifecycle phases for projects and programmes and ensured successful preparation and handover into delivery and the support organisation. From a test perspective worked on all non functional testing from HTTP/S banking online services, card operations, mobile operations all banking functionality that to operate on HP infrastructure. Coldfusion Developer at NextNewHomes Inc (5 years) In months placement with Kadius, working on various content management solutions for the likes of Ireland.com, Irish Times, Job Finder, Job Universe; to name just a few. Continued developing while in UL for various private organisation within the University for CHEST Ireland, ITD, Strategic Management project. Page3

4 In Chicago I worked for a real estate agency called Nextnewhomes INC, developing contact management solutions for realtors all over the United States. Provided web-based information technology and marketing services through a targeted CRM system to the Real Estate and Mortgage industries. Also working in a sales capacity for the United Centre catering company Bismarck Enterprises. Developers and Cad Design on the Ashford & Rathnew Bypass at John Sisk & Sons June August 2003 (1 year 3 months) - I built a security framework for a swipe card system that acted as a means of securely letting staff access around the offices and site offices and reduced the number of security staff required on the project. This also hooked up to the time-keeping application and the payment system where this was use to check against actual allocation sheets. - I was in charge of the drawing register, for all changes made on the project from the main architects ARUP to numerous sub contractors and also involved in issues out these manual changes on a daily basic. Including Structural, Earthworks, Drainage, Underpasses and various other civil engineer duties that were requested. Received my safe pass, 4x4 driving cert and Irish Red Cross certificate. Skills & Expertise Oracle Testing Non Functional Key Performance Indicators QA Engineering PMO Systems Analysis Product Design Graphic Design Network Security Microsoft SQL Server MS Project Visio Photoshop CSS Javascript Coldfusion Visual C++ Iso 9000 Banking Telecommunications Page4

5 Chip & PIN Mobile Technology Data Security Ethical Hacker Soapui loadrunner Education Law Society of Ireland, Blackhall place Diploma, Intellectual Property and Information Technology Law - Including IT contracts., University of Limerick Bachelor of Science (BSc), Computer System, Interests Chess, Show Jumping, Dressage, Cross Country and Eventing. Page5

6 Joyce Morris # Performance # Non Functional Test # Specialist joycemorris@hotmail.com Contact Joyce on LinkedIn Page6