Effective & Practical. Management of Projects

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1 Effective & Practical Concepts, Methods & Techniques Project Planning & Delivery Management of Project Risks High Quality Training Courses presented by Internationally Recognised Expert Speakers The Diamond Suite is Managed & Organised by Effective Leadership All Courses are aligned to the and are Credited with PDU s 1

2 Key Reasons for attending the Diamond Suite programme of FOUR Powerful and High Quality Training Courses Dear Delegate, The Diamond Suite programme of courses strongly focuses on the challenges that are important to you and your organisation. The programme of Four intensive and dynamic courses explains and imparts the industry best practices to improve project performance, maintain costs & schedules, enhance communication and optimise stakeholder involvement. You will learn how to prioritise and structure projects, schedule and deliver successful projects and maintain strong control on performance progress and budgets. Above all, you will study and comprehend the most essential leadership and team management methods & techniques that will greatly develop your project management abilities. The Diamond Suite programme of courses will allow you to: Maximise project performance and realise your business goals Optimise the benefits of your project management investment by the effective use of industry-recognised techniques & tools Sustain successful projects across your organisation by resolving challenges and focusing on continuous improvement initiatives Develop and Maintain a highly Motivated and turned-on professional workforce Gain leading edge skills and advance your career when you participate in these project management training courses Earn (PDUs) to maintain your PMP Certification Your project director Claude Maley, our expert speakers and I look forward to seeing you at these exciting learning experiences in Malta. Best regards, Irina Shitko Sales & Marketing Manager Agenda Agenda for the Diamond Suite programme of courses Registration will be on the Monday at 13:30 on the first day of each course The first day formal session will begin at 14:00 and conclude at 17:30 The sessions for Tuesday and Wednesday, will each commence at 09:00 and finish at 17:00 The Thursday session will commence at 09:00 and finish at 16:00 Morning and afternoon refreshment breaks are included and lunch will be served between 12:30 and Course Director and Lead Speaker Claude H. Maley Managing Director of Mit Consultants, a consultancy and education practice servicing international clients in Change Management. Claude started his career as a Systems Engineer with IBM, after reading estate management and building construction at the London School of Building, and has held various management positions for international organisations and companies. Claude has functional management and consulting experience with major corporations such as Alcatel, BP, Cadbury- Schweppes, Cartier, Caterpillar, Cisco, Ericsson, GE, Hewlett- Packard, IMS International, Motorola, Organon, Overseas Containers Limited, Pechiney, Renault, Siemens to name but a few. Holding senior positions in the engineering, production and manufacturing, distribution, transportation and marketing services sectors, has exposed Claude to a variety of responsibilities and situations, which have all forged a deep understanding of the issues governing the Management of Change by Projects. In a professional career spanning over 40 years, Claude has held responsibility for a significant number of organisational and commercial projects, ranging in duration from one month to five years, and in budget from $ 50k to $ 500m. Claude has also participated in many projects as team leader of subsystems and on numerous occasions as an external advisor to the lead project manager. In the practice of his consulting and education profession Claude has worked with more than 80 different nationalities in more than 60 nations in all continents. Claude is fluent in English, French, Spanish and Italian. Claude is the author of the book Management of Projects Concepts, Methods & Techniques, and has developed educational courses and papers on business solutions, organisational management and leadership. Claude is a professional speaker, instructor and lecturer in topics ranging from general organisational, programme and project management to sales and marketing, leadership and motivation. A certified PMP and Member of the Project Management Institute and the International Project Management Association. 2

3 Concepts, Methods & Techniques To Comprehend Project Management Concepts and their significance To Learn and apply Project Management methods and techniques, in a case study environment, with a view to application in the work place Highlight People Management issues for Project Success This interactive course focuses on the WHAT and HOW of the, seeking to Develop and Improve the skills required for managing on-going and future Projects. A balanced blend of formal presentations and exercises, structured around a Case Study, make this Course an ideal platform for learning and/or consolidating Project Management knowledge, for immediate implementation on return to the working environment. This Course is designed for Project Managers and Project Leaders. It is equally valuable for Professionals wishing to acquire Knowledge of the major Concepts, Methods & Techniques of Project Management, in particular issues related to Organisation, Planning, & Tracking. Course Code: PM025 credited with from Positioning Projects Projects as Change Catalysts Terminology Business Needs & Drivers Stakeholder Analysis Identify the role of stakeholders Develop project needs, scope, objectives and deliverables Project Selection Quantitative and Qualitative methods to prioritise Projects Project Organisation Different organisational structures The Project Manager's Role & Responsibilities Project Processes Align common language to the Project Management Project Planning & Delivery Project Initiation & Scoping Establishing Needs, Requirements & Specifications Project Planning & Scheduling Tools & Techniques Planning for the scope with a Work Breakdown Structure Estimations Techniques & Models Scheduling: Activity Networks & Gantt charts Resource Loading Finalising Project Costs Determine and agree on Project Baselines Project Execution & Delivery Tracking & Control Assess Project Performance Managing Variances Keeping Stakeholders informed Performance Reporting Project Close-Out Key tasks for proper Scope Verification and Customer Closure Good Administrative & Contract Closure Complete & Interpret Lessons Learned for the project Complete and Close-Out the Project Project Key Supporting Processes Risk Management Identify & Manage Project Risks Assess Project Risks Establish Risk Response Plans Track & Control Risks Change Management Introduce an effective Change Management Process Channel & Assess Change Orders Determine Impacts to the Project Perform Change Requests Resource Management Address the challenges of Resource Management Resource Balancing & Levelling Communication Management Address Project Team & Information Management issues Information Gathering & Dissemination Reporting & Meetings Documentation & Quality Management Define a comprehensive Documentation Management System Implement Quality Management System Procurement Management Define a Statement of Work Determining Contract Type Select Contractor/Provider/Supplier Contract Management 3

4 Project Planning & Delivery To Learn/Review the Key Tools & Techniques required for Project Planning, Delivery & Control To Acquire Industry-Recognised Techniques for Duration & Cost Estimation, Scheduling & Control To Practice these Techniques in a Workshop environment in readiness for immediate use in the Workplace This Course, formatted as a Workshop, will provide Project Managers the Comprehensive Tool Kit for the Planning, Delivery and Control of Projects. The Tool Kit covers the Planning and Implementation Phases of the Project and consists of the key Industry Recognised Techniques that ensure Successful Project Delivery. 4 This course/workshop is valuable to all project members and is particularly suitable for Experienced Project Managers, Leaders and Team members who wish to gain knowledge and practice of effective tools for the Planning & Control of Projects. Course Code: PM050 credited with from Challenges to Project Planning & Delivery The Project Planning Environment Scope development Product Scope Development Finalising Needs & Developing Requirements Finalising the Design Project Scope Development Managing Unknowns in the Project Scope Constituents of the Project Scope The Work Breakdown Structure WBS Levels Team Dynamics in WBS Techniques for Building the WBS Graphical; Tabular; Numbering Systems Estimating Underlying Principles Estimating Inaccuracy & Incorporating Assumptions and Risks Differentiating between Estimating and Costing Identifying Resource Profiles Understanding the Nature of the Work to be Estimated Linear Productivity & Variable Productivity Estimating Techniques Analogy; Parametric; Subject Matter Experts; Vendor Bids Grass-Root; PERT Probabilistic Additional Estimation Allowances Contingency & Indirect Costs to Consider Activity Networks Determining the Sequence of Work Packages Building the Precedence Chart of Activities Types of Activity Relationships Lags and Leads Determining the Critical Path Optimisation of the Activity Network Building the Gantt chart Establishing the Project Calendar Drafting the Milestone Schedule Building the Cost Estimate Establishing the Project Cost and Funding The Cumulate Cost Curve Resource Management Resource Planning & Allocation Techniques Roles and Responsibilities RACI Chart Consolidating the Project Plan Assembling the Project Plan & Baseline Approval Project Delivery Effective Project Delivery Start Up Project team management Scope Management & Change Request Management Scope Management and Change Change Control vs Issue Management The Change Request Management Process Contractual consequences Project Delivery Performance Baseline management Project Monitoring and Evaluation (Tracking & Control) Project Reporting: Status, Progress & Forecasting Risk Control & Issue Management Managing Acceptance of Deliverables & Project Transition Project Earned Value Management Determining actual costs, task completion and Earned Value Cost and Schedule variances & Trend analysis and forecasting Project Acceptance Obtaining Acceptance Signature Conduct Final Status Meeting

5 Management of Project Risks The Course will provide Project Managers the Understanding, Process and Tools to best manage Project Risks covering all aspects of business, technical and financial issues, whilst fulfilling project delivery commitments To Acquire Industry-Recognised Techniques for the Management of Project Risks. To Comprehend the Issues Concerning the Management of Change in a World of Uncertainties To Learn Industry-Recognised Techniques in the Management of Project Risks To Practice these Techniques in a Workshop environment in readiness for immediate use in the Workplace This course/workshop is particularly suitable for Decision Makers, Project Managers, Leaders and Team members who wish to acquire the most effective techniques for the Management of Project Risks Course Code: PM100 credited with from Risk Management Synopsis The Risk Management Environment Uncertainty and Unknowns Assumptions Factors that Govern Control and Lack of Control of Risk Events Internal Risk Events External Risk Events Terminology Risk Event Uncertainty Threats and Opportunities Probability Impact Vulnerability and Potential Risks Vulnerability Risks Establishing Confidence Criteria Scoring Vulnerability Establishing Confidence Tertiles for the Project Determining Confidence Levels Potential Risks The Risk Management Process Risk Management Planning Risk Identification Techniques to Identify Risks Checklist Brainstorming Nominal Group Technique Analogy Technique Delphi Technique Risk Assessment/Analysis Potential Risks Using the Potential Risk Assessment Form Special Consideration in Risk Assessment/Analysis Narrative Risk Assessment/Analysis Qualitative Risk Assessment/Analysis Quantitative Risk Assessment/Analysis Expected Monetary Value (EMV) Decision Trees Risk Ranking/Prioritising Establishing Ranking Criteria Ranking by Paired Analysis Risk Response Planning Risk Response Planning for Threats Risk Response Planning for Opportunities Risk Reserves Risk Monitoring and Control Early Warning Mechanism Risk Tracking and Status Risk Evaluation Risk Documentation 5

6 Effective Leadership To provide delegates with the necessary Knowledge, Tools and Techniques for the successful Management and Leadership of Professional Teams / Units To Learn WHAT and HOW to be effective in the areas of Motivation, Leadership, Delegation and Communication. This Interactive course revolves around formal presentations, practical exercises and a Case Study blended to emphasise the Skills of Effective Leadership To Define the Role of the Leader/Manager To Learn and Improve Leadership Skills To Understand how to Create and Maintain a turned-on group 6 This course addresses the needs of Line and Project Managers, Supervisors and Leaders of Organisational Units, and all Professionals who wish to acquire / consolidate their knowledge of People Skills Course Code: SM010 credited with from The Project Manager's Role The Role as a Manager The Role as a Leader Effective project leadership Leadership Styles McGregor's Theory X and Theory Y Project Manager's Influence Continuum Situational Leadership Review of motivational theories Maslow Hierarchy of Needs The Herzberg hygiene-motivation theory The application of Motivational Theories The Project Manager & the Organisation Managing the Project Team Team dynamics Moving from a Group to a Team The stages of social group development The Performing Team Giving Meaning to the Task Effective Team characteristics The Project Manager's communication Communication Basics The Source - Sender The Encoder The Message The Channel the Medium Physical noise Semantic noise The Decoder The Destination - Receiver Feedback Communicating techniques The Project Team Sponsor & Stakeholders Performing Organisation & Peers External organisations - Providers Styles of communication Listening Guidelines for communication Achieving effective circular communication Major Causes for Communication Breakdown Overview of conflict management in projects Functional Conflict Dysfunctional Conflict Project conflict situations Functioning of the project Functioning of the team Conflict resolution techniques Understanding the Power Model Assertive or Cooperative Techniques Strategies for Exercising Power

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