Christopher M. Gagnon Insurance Industry Experience

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1 Christopher M. Gagnon Insurance Industry Experience Strategic Leadership IT Strategic Roadmap Development Designed and implemented overall technology strategy for nine large commercial brokers aligning technology direction with the growth strategy of the companies. Total IT Cost Analysis and Validation Performed overall cost analysis and validation comparing total IT costs as a percentage of agency revenue for seven large commercial brokers. Results were analyzed and blind benchmarked against other firms drawing a solid picture of overall performance across the industry. Chief Information Officer Commercial Brokers $80M $300M Revenue Served in the position of CIO for three major commercial insurance brokerages with strategic and tactical responsibility for all automation and transactional process within the organizations. Outsourced CIO Commercial Brokers $20M $80M Revenue Served as the Outsourced CIO for multiple clients on a contract basis providing input and strategic guidance to executive teams and Boards of Directors. Transactional Automation Document Management / Paperless Agency Initiatives Commercial Brokers $10 $100M Revenue Lead eight commercial brokers through strategic paperless initiatives including document retention & storage policy creation, data capture and optimal workflow integration utilizing Imageright/Worksmart, DocStar, Paperport and agency system document management capabilities. Sales Automation / CRM Commercial Brokers $40 $200M Revenue Lead four commercial brokers through CRM selection and implementation used to track and predict prospecting and sales activity with producers. Utilized Salesforce.com, Microsoft CRM and customdeveloped solutions. Agency Management Employee Benefits Commercial Brokers $10 $100M Revenue Lead six commercial brokers through EB transactional system selection and implementation including BenefitPoint, BrokerageBuilder and proprietary systems. Christopher M. Gagnon Insurance Industry Experience Page 1 of 5

direction with the growth strategy of the companies.

2 Agency Management Property & Casualty Commercial Brokers $20 $500M Revenue Lead nine commercial brokers through P&C agency system selection and implementation including Sagitta, AMS360, Applied Epic, WinTAM, AfW, NexSure and Delphi. Sagitta Designed and executed a full agency migration from Delphi to Sagitta. Commercial Brokers $90M $300M Revenue Managed and migrated data between Sagitta implementations post acquisition for five large insurance brokers. AMS 360 Commercial Broker $40M Revenue Planned and executed full agency adoption of AMS360 including the migration of all data and full integration with a fully integrated external General Ledger package. Planned and executed a full agency migration to AMS360 for three agencies from existing agency systems including all retail and wholesale P&C business. Applied TAM Mediated between Applied and agency contacts to adjust workflows and improve system performance. Commercial Broker $40M Revenue Planned and executed a full agency migration from AMS for Windows to Applied TAM. NexSure Commercial Broker $80M 500M Revenue Evaluated and tested NexSure for five large commercial brokers. Applied Epic Commercial Broker $500M Revenue Led three large commercial brokers through the selection process for a unified agency system ultimately selecting Applied Epic. Commercial Brokers $80M Revenue Lead an $80M agency through the selection process to replace their proprietary transactional system, ultimately selecting Applied Epic. Designed evaluation criteria and led internal selection teams through a multi month evaluation. Participated in financial and T&C discussions ultimately leading to a purchase agreement. Commercial Brokers $100M Revenue Lead an $100M agency through the selection process to replace their WinTAM system, ultimately selecting Applied Epic. Designed evaluation criteria and led internal selection teams through a multi month evaluation. Participated in financial and T&C discussions ultimately leading to a purchase agreement. AfW Commercial Broker $100M 500M Revenue Participated in performance optimization and migration from AfW for two large commercial brokers. Delphi Designed and executed a full agency migration from Delphi to Sagitta. Christopher M. Gagnon Insurance Industry Experience Page 2 of 5

Commercial Brokers $90M $300M Revenue Managed and migrated data between Sagitta implementations post acquisition for five large insurance brokers.

3 Infrastructure WAN/Networking Designed and implemented wide area networks for eight large commercial brokers Applicable Non Insurance Industry Experience Prior to entering the insurance industry served as a network engineering/technology consultant for four Fortune 100 companies designing and implementing worldwide network infrastructures. IT Equipment/Hardware Commercial Brokers $20M $500M Revenue Designed and implemented equipment strategy and associated policies directing the acquisition and use of computers, laptops, printers and associated technology equipment for eight large commercial insurance brokers. Applicable Non Insurance Industry Experience Prior to entering the insurance industry served as a network engineering/technology consultant for four Fortune 100 companies designing and implementing equipment standardization and procurement strategies. Wireless/Mobile Devices Commercial Brokers $85M $300M Revenue Designed and implemented mobile device strategies for eight large commercial brokers, utilizing Blackberry, Android and iphone/ipad technologies. Became an early adopter of Blackberry technology in /Messaging Commercial Brokers $85M $300M Revenue Designed and implemented agency wide messaging/ strategy for eight large commercial brokers, utilizing Blackberry, Android and iphone/ipad technologies. Became an early adopter of Blackberry technology in Christopher M. Gagnon Insurance Industry Experience Page 3 of 5

IT Equipment/Hardware Commercial Brokers $20M $500M Revenue Designed and implemented equipment strategy and associated policies directing the acquisition and use of computers, laptops, printers and

4 Custom / Proprietary Solutions Development Property Tracking & Allocation Commercial Broker $120M Revenue Designed and developed a property tracking and inventory system used to define and support premium allocation for all large property account customers. Construction Wrap up Administration Commercial Broker $200M Revenue Designed and developed a system used to transact, track and administer construction wrap up insurance programs. This system became the primary system of the Commercial Property Division to manage all large account construction insurance programs. Deferred Compensation Management Commercial Broker $200M Revenue Designed and developed a web based system used to manage elections and balances of executive deferred compensation plans. This system became the primary customer service platform for the Executive Benefits Division. Client Extranet Platform Commercial Broker $50M Revenue Designed and developed a custom extranet platform for all commercial clients that provides access to all insurance placement information at any time in a self service web based environment. The system aggregates information and documentation from multiple systems and presents it in a fully secured web interface. Medical Malpractice Program Management Commercial Broker $65M Revenue Designed and developed a system used to manage large complex medical malpractice insurance placements. This system provides the capability to run multiple insurance programs with a minimum of staff and carries the transaction from inquiry to policy binding to claims management. The system was designed to be rapidly deployable for multiple clients with differing program/fronting requirements due to its modular design. Large Account Multi Layer Broker System Commercial Broker $100M Revenue Designed and developed a web based transaction system used to broker large, multilayered professional liability insurance programs. This system was the first application of technology to the brokerage process connecting brokers, carriers and insured in a secure web based collaboration system. Underwriting System Wholesale Broker $100M Premium Designed and developed an online wholesale underwriting system for a wholesale broker with full binding authority. The system automates the underwriting of small non complex risks and provides a transactional environment for underwriters to conduct business on more complex risks. The system provides rating, binding and policy issuance and is fully integrated with external GL package, carriers and claims TPAs. Christopher M. Gagnon Insurance Industry Experience Page 4 of 5

Construction Wrap up Administration Commercial Broker $200M Revenue Designed and developed a system used to transact, track and administer construction wrap up insurance programs.

5 Industry Initiatives Council of Insurance Agents & Brokers (CIAB) Serve as Director of Strategic Technology working with Council member firms to redefine technology processing in the insurance distribution space. Develop strategies to drive innovation and change for the insurance brokerage industry. Work directly with the Council's 200 member firms to improve process, workflow and customer service capabilities through the use of innovative technologies. Advocate on behalf of the Council's member firms with technology vendors, industry groups and federal and state government. Chair the Council's CIO Working Group, bringing together member firm CIO, COO and CFO's to discuss and develop strategies for using technology to drive agency growth. Author of the monthly column "Strategic Revolution" for Leader's Edge Magazine, focused on change, innovation and technology in the insurance brokerage industry. Acord Serve on several standards setting committees including Employee Benefits, P&C and Wholesale Working Groups. Christopher M. Gagnon Insurance Industry Experience Page 5 of 5

Work directly with the Council's 200 member firms to improve process, workflow and customer service capabilities through the use of innovative technologies.

CORPORATE STATEMENT OF DIRECTION

CORPORATE STATEMENT OF DIRECTION THE BUSINESS OF INSURANCE IS CHANGING, putting new demands on agencies, brokerages and carriers. This Statement of Direction describes how Applied Systems will continue