ARCvault 12 User Guide

Transcription

1 ARC-0011 ARCvault 12 User Guide Part Number Release Date 03/2007

2 Proprietary Notice All information contained in or disclosed by this document is considered proprietary by Overland Storage. By accepting this material, the recipient agrees that this material and the information contained therein are held in confidence and in trust and will not be used, reproduced in whole or in part, nor its contents revealed to others, except to meet the purpose for which it was delivered. It is understood that no right is conveyed to reproduce or have reproduced any item herein disclosed without express permission from Overland Storage. Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Overland Storage may make improvements or changes in the products or programs described in this manual at any time. These changes will be incorporated in new editions of this publication. Overland Storage assumes no responsibility for the accuracy, completeness, sufficiency, or usefulness of this manual, nor for any problem that might arise from the use of the information in this manual. Overland products are covered by one or more of the following patents registered with the USPTO: 5,870,245; 6,328,766; 6,353,581; 6,496,325. Overland, Overland Storage, XchangeNOW, VR2, WebTLC, PowerLoader, LoaderXpress, NEO SERIES, and REO SERIES are registered trademarks of Overland Storage, Inc. Simply iscsi, Simply Protected, Simply Protected Storage, SnapWrite, ULTAMUS, ULTAMUS SERIES, ULTAMUS PRO, ULTAMUS RAID, REO, NEO, ARCvault, ARCvault SERIES, Protection OS, Multi-SitePAC, NDMP PAC, CompliancePAC, VTLPac, and D2D2T are trademarks of Overland Storage, Inc Overland Storage, Inc. All rights reserved.. FW 2.21 Worldwide Headquarters Overland Storage, Inc Overland Avenue San Diego, CA Toll Free: (800) Tel: (858) Fax: (858) Sales Tel: (858) Fax: (858) sales@overlandstorage.com Technical Support Tel: (858) Fax: (858) Toll Free: (877) International: +1 (858) Option 5 techsupport@overlandstorage.com Overland Storage, EMEA Overland House, Ashville Way Wokingham, Berkshire RG41 2PL, England Tel: +44 (0) Fax: +44 (0) ii Part Number /2007

3 Preface About this Guide This guide provides installation instructions and operational information necessary for using the Overland Storage ARCvault 12 Loader. It assumes you are familiar with basic functions of your computer and networks. It also assumes you are knowledgeable about the Storage Area Network (SAN) to which the ARCvault unit is being connected. Product Documentation ARCvault product documentation and additional literature are available online at Conventions This user guide exercises several typographical conventions to help explain how to use the ARCvault. Convention Boldface Ctrl-Alt-r NOTE IMPORTANT CAUTION WARNING Description & Usage Words in boldface indicate items to select such as menu items or command buttons. This type of format details the keys you press simultaneously. In this example, hold down the Ctrl and Alt keys and press the r key. A Note indicates neutral or positive information that emphasizes or supplements important points of the main text. A note supplies information that may apply only in special cases for example, memory limitations or details that apply to specific versions of a program. An Important note is a type of note that provides information essential to the completion of a task or that can impact the product and its function. A Caution contains information that the user needs to know to avoid damaging or permanently deleting data or causing physical damage to the hardware or system. A Warning contains information essential to people s safety. It advises users that failure to take or avoid a specific action could result in physical harm to the user or hardware. Part Number /2007 iii

4 Preface Firmware Updates The latest release of the ARCvault firmware can be obtained from the Overland Storage FTP site. 1. Point your browser to ftp://ftp.overlandstorage.com/firmware/arcvault/. 2. Open the ARCvault folder. 3. Download the latest firmware file labeled ARCvault_nnnn.bin (where nnnn represents the latest version number). For additional assistance, search at Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic discharge (ESD) damage, observe the following precautions: Transport products in static-safe containers such as conductive tubes, bags, or boxes. Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Cover the loader or library with approved static-dissipating material. Use an ESD wrist strap connected to the work surface and grounded tools and equipment. Keep the work area free of non-conductive materials such as foam packing materials. Make sure you are always properly grounded when touching a static-sensitive component or assembly. Avoid touching pins, leads, or circuitry. Overland Technical Support For assistance configuring and using your ARCvault, search for help at: Our Overland Storage Technical Support staff is also available to assist you by phone at: 1 (877) (Toll-free and active only in US and Canada) 001 (858) x5 (Worldwide) They are available on normal business days, 6 AM through 5 PM (PST), excluding Overland holidays. At all other times we will respond to technical support calls within 4 hours. Technical support for our European customers is available as well from our United Kingdom office at: +44 (0) :00 AM to 5:00 PM (GMT) Monday through Friday You can our technical support staff at techsupport@overlandstorage.com. iv Part Number /2007

5 Table of Contents Preface About this Guide...iii Product Documentation...iii Conventions...iii Firmware Updates... iv Electrostatic Discharge Information... iv Overland Technical Support... iv Chapter 1 - ARCvault 12 Overview Features Design and Layout Interfaces Media Magazines Security Levels Chapter 2 - Installation and Setup Activating the Warranty Configuring the Unit for Everyday Use Loading the Tape Media Remote Access Chapter 3 - Daily Operation Power Controls OCP Touch Screen Status Check Tape Cartridges Bar Code Labels Media Magazines Slot Numbering Media Handling Moving Media Inside the Library Using the Magazine for Bulk Media Exchanges Static IP Address Configuration Tape Drive Cleaning Running a Cleaning Cartridge Chapter 4 - Operator Control Panel Overview Startup Screen Default Screen Host Lock Out OCP Software Map Default Screen Options Power Button Help Button Media Button Status Button Part Number /2007 v

6 Table of Contents Setup Button Utilities Button Media Menu Mag Access Button Move Media Button Move a Tape Cartridge Status Screen Cart Map Button Drive Data Field Magazine Data Field Library Button Drive 1 Button Setup Menu View Opts Button Library Button (View-Only) Network Button (View-Only) SCSI/FC Button (View-Only) Edit Opts Button Library Button (Editable) Network Button (Editable) SCSI/FC Button (Editable) Passwords Button Creating or Changing Passwords Disabling Password Verification Utilities Button Service Button Diagnostics Button Security Button Validate a Password and Determine Its Level Chapter 5 - Remote Management Utility RMU Usage Accessing RMU RMU Navigation General Procedure for Changing RMU Settings RMU Software Map Status Tab Status Page Media Map Drive Status Information Media Tab Using the Move Media Option Setup Tab Security Passwords (OCP) Web Access (RMU Passwords) Network Remote FTP Server Library Configuration ARCvault Logical Unit Numbers SCSI Configuration vi Part Number /2007

7 Table of Contents Drive Configuration Notification Registration Reset to Defaults Functions Tab Update Firmware Using HTTP Update Firmware Using FTP Local FTP Server Update Remote FTP Server Update Check for Latest Firmware Revision Test Configuration Settings Clean a Drive Perform a Library Diagnostic Reboot the Loader History Tab Display a Library Trace Log Download a Trace Log File from the Library Send a Support Ticket Help Link Logout Link Chapter 6 - Troubleshooting and FSCs Possible Problems Sample Screens Error Recovery FSC/ERP Cross-Reference Table Error Recovery Procedures Magazine Release Tape Drive Removal Touch Screen Overrides Touch Screen Forced Recalibration Touch Screen Contrast Reset Chapter 7 - Replacing Components Replacing a Tape Drive Remove Old Drive Replace Full-Height Drive Replace Half-Height Drive Reinstall the Drive Replacing Drive Cover Assembly Remove Old Assembly Install New Assembly Replacing A Media Magazine Appendix A - ARCvault Specifications Physical Specifications...A-1 Technical Information...A-2 Reliability and Safety...A-2 Temperature, Humidity and Altitude...A-3 Shock...A-4 Part Number /2007 vii

8 Table of Contents Vibration...A-4 Electromagnetic Emissions...A-5 Appendix B - Updating the Firmware Using a Local FTP Server... B-1 Using a Remote FTP Server... B-1 Appendix C - Available Commands Appendix D - ARCvault 12 to 24 Upgrade Glossary Index viii Part Number /2007

9 List of Figures Chapter 1 - ARCvault 12 Overview Figure 1-1: ARCvault 12 Loader Figure 1-2: ARCvault 12 Front Panel Figure 1-3: ARCvault 12 Rear Panel Figure 1-4: ARCvault 12 OCP Default Screen Figure 1-5: ARCvault 12 RMU Interface Figure 1-6: ARCvault 12 Media Magazine Chapter 2 - Installation and Setup Figure 2-1: OCP Startup Screen Figure 2-2: OCP Default Screen Menu Chapter 3 - Daily Operation Figure 3-1: POST Startup Logo Screen Figure 3-2: OCP Default Screen Figure 3-3: Status Button Location Figure 3-4: Status Menu Screen Figure 3-5: Cart Map Screen Figure 3-6: Bar Code Label Installation Figure 3-7: Normal Magazine Slot Numbering Figure 3-8: Clean Drive Option Screen Chapter 4 - Operator Control Panel Figure 4-1: OCP Touch Screen Location Figure 4-2: POST Screen Figure 4-3: Default Screen Figure 4-4: OCP Menu Outline Figure 4-5: Default Screen Figure 4-6: ARCvault Power Options Figure 4-7: Technical Support Help Screen (Complete Screen) Figure 4-8: Media Menu Screen Figure 4-9: Status Menu Screen Figure 4-10: Setup Menu Screen Figure 4-11: Utilities Menu Screen Figure 4-12: Mag Access Screen Figure 4-13: Magazines Unlocked with Back Button Disabled Figure 4-14: Move Media Screen Choices Figure 4-15: Status Menu Screen Figure 4-16: Cart Map Screen Figure 4-17: Drive Status Screen Figure 4-18: Right Magazine Map Figure 4-19: Bar Code and No Bar Code Messages Figure 4-20: Library Info Screen (Complete Screen) Figure 4-21: Drive Info Screen (Complete Screen) Figure 4-22: Setup Menu Screen Figure 4-23: View Options Screen Part Number /2007 ix

10 List of Figures Figure 4-24: View Library Options Screen Figure 4-25: View Network Options Screen Figure 4-26: View SCSI Options Screen Figure 4-27: Edit Options Screen Figure 4-28: Press Data Field to Display Data Entry Screen Figure 4-29: Press Data Field to Display Network Data Entry Screen Figure 4-30: Press Data Field to Display SCSI/FC Data Entry Screen Figure 4-31: Edit Passwords Screen Figure 4-32: Numeric Keypad for Passwords Figure 4-33: Password Entry Screen for a Administrator-Level Password Figure 4-34: Utilities Options Screen Figure 4-35: Service Screens Figure 4-36: Diagnostics Screens Figure 4-37: Security Screen Chapter 5 - Remote Management Utility Figure 5-1: RMU Login Screen Figure 5-2: RMU Navigation Buttons and Library Name Figure 5-3: RMU Confirmation Screen Figure 5-5: RMU Status Screen Figure 5-6: Drive Status Table Showing Current Status Figure 5-7: RMU Move Media Screen Figure 5-8: RMU Setup Screen Figure 5-9: Setup Security Passwords Screen Figure 5-10: Setup Web Access Screen Figure 5-11: Setup Network Screen Figure 5-12: Static IP Address Options Screen Figure 5-13: Setup Remote FTP Server Screen Figure 5-14: Library Configuration Screen Figure 5-15: Setup SCSI Configuration Screen Figure 5-16: Drive Configuration Selection Screen Figure 5-17: Drive Configuration ID Settings Screen Figure 5-18: Notification Registration Screen Figure 5-19: Reset Loader to Default Values Confirmation Screen Figure 5-20: RMU Functions Option (Top Half of Screen) Figure 5-21: RMU Functions Option (Bottom Half of Screen) Figure 5-22: HTTP Firmware Update Validation Message Figure 5-23: RMU History Screen Figure 5-24: Displayed Full Trace Log Chapter 6 - Troubleshooting and FSCs Figure 6-1: Sample OCP Error Message Screen Figure 6-2: Sample RMU Error Message in Library Health Table Figure 6-3: General Troubleshooting Procedure Figure 6-4: Error Recovery Procedure Figure 6-5: Error Recovery Procedure Figure 6-6: Error Recovery Procedure Figure 6-7: Error Recovery Procedure Figure 6-8: Error Recovery Procedure x Part Number /2007

11 List of Figures Figure 6-9: Error Recovery Procedure Figure 6-10: Error Recovery Procedure Figure 6-11: Error Recovery Procedure Figure 6-12: ERP Chassis vs. Tape Drive ERP Figure 6-13: Level 3 Escalation ERP Figure 6-14: Location of Magazine Release Hole Figure 6-15: ARCvault Drive Access Figure 6-16: Drive Cover SCSI and Fan Cables Chapter 7 - Replacing Components Figure 7-1: ARCvault Drive Access Figure 7-2: Drive Cover SCSI and Fan Cables Figure 7-3: Reattaching the Brackets to a Full-Height Drive Figure 7-4: Removing an ARCvault Half-Height Drive Figure 7-5: Drive Cover Assembly Figure 7-6: Right Media Magazine Appendix A - ARCvault Specifications Appendix B - Updating the Firmware Appendix C - Available Commands Appendix D - ARCvault 12 to 24 Upgrade Figure D-1: Inserting the Left Media Magazine...D-1 Figure D-2: Library Options in RMU...D-2 Part Number /2007 xi

12 List of Figures xii Part Number /2007

13 List of Tables Chapter 1 - ARCvault 12 Overview Table 1-1: ARCvault 12 Features Table 1-2: ARCvault OCP Security Levels Chapter 2 - Installation and Setup Chapter 3 - Daily Operation Chapter 4 - Operator Control Panel Table 4-1: Options Available from the Default Screen Table 4-2: Status Menu Options Table 4-3: Library Info Screen Data Table 4-4: Drive Info Screen Data Table 4-5: Setup Menu Options Table 4-6: Viewable Library Options Table 4-7: Viewable Network Options Table 4-8: Viewable SCSI/FC Options Table 4-9: Editable Library Options Table 4-10: Editable Network Options Table 4-11: Editable SCSI Options Table 4-12: Service Submenu Button Functions Table 4-13: Diagnostics Submenu Button Functions Chapter 5 - Remote Management Utility Table 5-1: RMU Navigation Tab Descriptions & Security Levels Table 5-2: RMU Status Screen Features Table 5-3: Graphics Used on Media Map Table 5-4: Tape Drive Activity Table 5-5: Library Configuration Options Table 5-6: ARCvault Default LUN Assignments Table 5-7: Setup SCSI Configuration Options Table 5-8: Notification Registration Options Table 5-9: Diagnostic Options Chapter 6 - Troubleshooting and FSCs Table 6-1: FSC/ERP Cross-Reference Table 6-2: Error Recovery Procedures Chapter 7 - Replacing Components Appendix A - ARCvault Specifications Appendix B - Updating the Firmware Appendix C - Available Commands Table C-1: Commands & Configuration Option Interface Locations...C-1 Appendix D - ARCvault 12 to 24 Upgrade Part Number /2007 xiii

14 List of Tables xiv Part Number /2007

15 ARC-0011 CHAPTER 1 ARCvault 12 Overview The ARCvault 12 is low-cost tape backup and archive solution for small and medium businesses with big-business demands. It incorporates affordability and capacity into a simple, compact solution designed to provide the most cost-effective backup and archive solution for your data storage needs. It is designed to integrate easily with most archive applications and occupies just 2U of rack space (Figure 1-1). Figure 1-1: ARCvault 12 Loader Features The ARCvault 12 Loader features: A compact 2U form factor A standard bar code reader for easy media management A removable 12-cartridge media magazine that internally latches to prevent unauthorized access and provides easy off-site storage A graphical touch screen on the front panel for manual operation A remote management utility for convenient set up, control, and troubleshooting Customer-replaceable components for easy, low-cost support Part Number /

16 ARC-0023 Chapter 1 The following table details the features of the loader: Table 1-1: ARCvault 12 Features Feature Details Form Factor Classification Available Drives, Default 2U Maximum Number of Slots 12 Magazines Bar Code Reader Power Supply Manual Interface Remote Management Customer Replaceable Units Loader One LTO One 12-slot Standard Single, not field-replaceable 2 LCD touch screen, 128 x 64 pixels Built-in website Tape drive, drive cover assembly, chassis, and magazines Design and Layout Most everyday backup and archive operations can be easily accomplished from the front of the ARCvault unit (Figure 1-2) using the LCD touch screen that functions as the Operator Control Panel (OCP). Additional features, functions, and settings are available by accessing the unit s Remote Management Utility (RMU) via a web browser on a PC connected either directly to the unit or through the host network. Door Handle Center Bezel Tape Cartridge Magazine Door (Open) Ventilation Slots LCD Touch Screen Retaining Screw Door Catch Figure 1-2: ARCvault 12 Front Panel Tape cartridges are loaded using a removable magazine located behind the door on the right side of the front panel. A pressure catch holds the door shut and, as a safety feature, the door must be closed before the internal robotics will function. 1 2 Part Number /2007

17 ARC-0008 ARCvault 12 Overview All cabling and power connections, along with the unit s main power switch, are located on the rear panel (Figure 1-3). When the power is on, the switch is illuminated. Access to the tape drive is available through the drive cover by loosening just two thumbscrews, allowing easy upgrading or replacement of the drive. Connections are available for Ethernet and SCSI cabling. The fan on the drive cover handles the library cooling exhaust. Thumbscrews Power Switch AC Receptacle Interfaces Drive Cover SCSI Ports System Fan Ethernet Serial USB (Not Implemented) Figure 1-3: ARCvault 12 Rear Panel The loader remembers its power state when the power cord is unplugged. When the cord is plugged back in, it returns to the same state. There are two ways to interface with an ARCvault unit using the OCP touch screen on the front panel (Figure 1-4) or by accessing the unit s RMU via a web browser on a connected PC. The OCP is a 6.4 x 3.2cm (2.5" x 1.25") touch screen with a 20 dpcm (51 dpi) resolution. It features virtual buttons to access the menus and change the settings. It provides an easy way to directly communicate with the unit and make changes that are related to the use and movement of physical media. Refer to Chapter 4, Operator Control Panel, for details. Figure 1-4: ARCvault 12 OCP Default Screen The RMU uses HTML to create an interactive interface (Figure 1-5) that addresses the majority of the library s settings. A series of tabs along the top provide access to different configuration screens. Refer to Chapter 5, Remote Management Utility, for details. Part Number /

18 ARC-0006 Chapter 1 Figure 1-5: ARCvault 12 RMU Interface Media Magazines Each ARCvault media magazine (Figure 1-6) holds up to 12 LTO tapes. The ARCvault 12 has one magazine located on the right side. The numbering of the magazine slots is bottom to top, from the front of the magazine to the back. Right Magazine Figure 1-6: ARCvault 12 Media Magazine 1 4 Part Number /2007

19 ARCvault 12 Overview Security Levels For added protection, ARCvault lets you assign different levels of security using passwords: The OCP touch screen has User and Admin levels of security using 4-digit numeric passwords. These are disabled by default. The RMU offers Operator and Administrator security using 12-digit alphanumeric characters that are case sensitive. The default Administrator password is 2 while the default Operator password is 1. Table 1-2 shows the different OCP security levels, the access point that prompts for a password, and the scope of access. Table 1-2: ARCvault OCP Security Levels Type Level Controls this Access Description User (Level 1) Admin (Level 2) 1 Power > Reboot Library Power > Power Off Library Mag Access Move Media 2 Setup > Edit Opts > Library Setup > Edit Opts > Passwords Setup > Edit Opts > SCSI/FC Setup > Edit Opts > Network Setup > Utilities > Service Setup > Utilities > Diagnostics Controls access to the power, media magazine, and the movement of the media inside the unit. Controls access to most of the utilities and the editing of options. NOTE: Each security type controls a specific group of OCP options. For example, adding a User password does NOT protect Admin-level options. However, a higher level of security permits access to all lower-level functions, such as Admin-level security allows access to all Userlevel functions. Part Number /

20 Chapter Part Number /2007

21 CHAPTER 2 Installation and Setup This section covers the basic unpacking and setup of your ARCvault 12 Loader. IMPORTANT: For installation information about your ARCvault 12 loader, refer to the ARCvault 12 & 24 Quick Start Guide. A printed copy is located inside the Accessory Kit and a PDF version is located on the Documentation CD. Activating the Warranty Before installing your new unit, it is essential that you activate your ARCvault warranty. Technical and warranty support, including automatic firmware version checking, is not available until this is accomplished. Use these steps to register your unit at the Overland Storage website: 1. Go to the Overland Technical Support website at: 2. Using the MEMBERS LOGIN and Password fields, log in to the site. NOTE: If you are not yet a member, click the SIGN UP NOW button and follow the instructions to become a member. It s free! 3. Under MY PRODUCTS, click Add or Register a New Product and follow the instructions. Configuring the Unit for Everyday Use 1. At the front of the unit, tap the OCP touch screen to power on the unit. The Startup screen is displayed (Figure 2-1). Figure 2-1: OCP Startup Screen Wait approximately 2 minutes for Power-On Self-Test (POST) to be completed and the Default screen menu to be displayed (Figure 2-2). Part Number /

22 Chapter 2 Figure 2-2: OCP Default Screen Menu 2. If necessary, change the unit s SCSI ID (only if it needs to be different than the default setting of 1 ). a. Press Setup > Edit Opts > SCSI. b. Press OK at the library going offline message. c. Press the Drv 1 Bus ID data field on the right. d. Press the New data field. e. Using the pop-up keyboard, enter the new ID number and press OK. f. Press Save and then press OK to confirm. g. When the screen resets, press Back three times. IMPORTANT: If the default remote access IP Address of needs to be changed to a different static or dynamic IP address, refer to Static IP Address Configuration on page 3-5. Loading the Tape Media You are now ready to insert tape media into your ARCvault 12 Loader. The removable media magazine provides an easy means of loading the media. CAUTION: Keep a loaded magazine level. Tilting the magazine can result in the tapes falling out and possibly being damaged. Also, don t hold a magazine by just the handle; use both hands to support it. 1. At the OCP Default screen, press Media > Mag Access > Unlock All (pressing OK at the library going offline message). The magazine locked symbol changes to an unlocked symbol. 2. Open the door and remove the magazine by pulling the handle. 3. Insert the tape cartridges. 4. Reinsert the magazine. The magazine relocks automatically. 5. Press Back. Wait while the unit automatically inventories the magazine. 6. Press Back again to return to the Default screen. Your system is now ready for use. 2 2 Part Number /2007

23 Installation and Setup Remote Access The ARCvault 12 Loader comes configured to static IP address To access the unit remotely for additional configuration, open your browser to this address. Refer to Chapter 5, Remote Management Utility, for complete details. Part Number /

24 Chapter Part Number /2007

25 CHAPTER 3 Daily Operation This chapter covers some of the common functions and configuration changes that might be made to the ARCvault 12 Loader during daily use. NOTE: Many of the these procedures require the use of either the OCP touch screen or the Remote Management Utility (RMU). For detailed information on those two features, refer to Chapter 4, Operator Control Panel, and Chapter 5, Remote Management Utility. Power Controls With the power cord connected, to power on the unit, tap the OCP touch screen or press the rear Power switch. This begins the POST process and displays the Startup screen (Figure 3-1). Figure 3-1: POST Startup Logo Screen After approximately 2 minutes, when the unit has completed its POST process (including an inventory of cartridges), the unit automatically displays the Default menu screen (Figure 3-2) and is ready for use. Figure 3-2: OCP Default Screen To power down the unit, first press the Power button on the OCP touch screen, then press Power Off Library, and finally confirm the choice. The unit performs a controlled shutdown, including parking the shuttle and robotics inside. For an uncontrolled shutdown, press and hold the rear power switch for about 4 seconds to power down the unit. NOTE: When the power cord is unplugged, the unit remembers the power state it was in and returns to that same state when the cord is plugged back into the unit. OCP Touch Screen The OCP touch screen provides an easy way to make common configuration changes and control access to the media. The following is a basic list of operational procedures and general instructions for using the OCP touch screen. Part Number /

26 Chapter 3 Virtual buttons are represented on the screen as rectangles with labels such as Status. Press inside the rectangle to activate the button s feature or submenu. A keyboard or set of option buttons is automatically displayed when numbers need to be entered or specific selections are required. If more options are available than can fit on the screen, arrow buttons are displayed on the bottom so you can scroll through the options. Only one arrow is shown when you reach the end or beginning of the list. NOTE: The Status screen, Help screen, and all message screens use scroll bar arrows on the right side in place of the Up/Down arrows. A Back button is always available on the bottom right of all secondary or lower screens to return you to the previous screen. When the library is powered off but still plugged in, the OCP glows blue. Tapping the OCP starts the power on cycle. Status Check To quickly check the current status of the loader, use the Status button on the Default menu screen. The Status screens are read-only so a password is not required to view the data. 1. At the OCP Default screen (Figure 3-3), press the Status button. Figure 3-3: Status Button Location 2. At the Status Menu (Figure 3-4), press Cart Map. Figure 3-4: Status Menu Screen 3. On the Cart Map screen (Figure 3-5), press a data field to see a detailed status for a drive (Dr) and magazine (Mag). 3 2 Part Number /2007

27 Daily Operation Figure 3-5: Cart Map Screen Dr 1 Drive 1 operational and tape status. Right Mag Right media magazine slot and cartridge status. Bottom left area Shows the unit operational status (such as Library Idle). 4. Press Back to return to the Status Menu screen. 5. If necessary, press either the Library or Drive n button to see additional information. Refer to Status Screen on page 4-9 for more details. Tape Cartridges While the ARCvault loaders are available with different LTO tape drives using different LTO tape formats, the general handling of the tape media is the same throughout the ARCvault family of appliances. Before you can use the loader, you must first load the tape cartridges. If bar code labels are being used, they must be installed before you load the cartridges. Bar Code Labels ARC-0047 The ARCvault 12 comes with a bar code reader to help manage cartridges. The graphic below (Figure 3-6) shows how to install a bar code label on an LTO tape cartridge. Bar Code Label Figure 3-6: Bar Code Label Installation The following are tips to ensure maximum media performance and life: Place labels only in the recessed area, next to the write protection switch. Never place labels on the top, bottom, sides, or rear of the cartridge they can cause loader faults and interfere with normal operations. Also, labels placed in such locations can come off inside the equipment causing damage. Part Number /2007 W 3 3

28 ARC-0020 Chapter 3 Always inspect cartridges before use for incorrect or improperly attached labels. Never reuse a cartridge label always replace it with a new one. Media Magazines The media magazines are used to store the tape cartridges inside the loader when they are not in use. They provide an easy means to add, remove, or exchange cartridges as needed. They are also a convenient way to store cartridges once they are full of data. As a security measure, access to the magazines can be password protected. Slot Numbering To help manage the tape cartridge inventory, the individual slots of the magazines are numbered. The number sequencing is from the bottom to the top, front to back.the ARCvault 12 has one magazine located on the right side. Figure 3-7 shows the slot numbering sequence for the magazine Right Magazine Handle Figure 3-7: Normal Magazine Slot Numbering Media Handling Most of the normal daily operations of a ARCvault loader center around the handling of tape media. The ARCvault 12 manages up to 12 tape cartridges. Moving Media Inside the Library The Move Media command provides the means to move cartridges inside the library without physically touching them. 1. At the OCP Default screen, press Media > Move Media (pressing OK at the library going offline message). 2. Select the source. a. Press the From (Fr) field between the top arrows. b. Use the left and arrows to select the source type. c. Use the right and arrows to select the source number. If only one number is available, the display doesn t change. If no options are available for this location type, a dash ( ) is displayed. 3. Select the destination. a. Press the To field between the lower arrows. 3 4 Part Number /2007

29 Daily Operation b. Use the left and arrows to select the destination type. c. Use the right and arrows to select the destination number. If only one number is available, the display doesn t change. If no options are available for this location type, a dash ( ) is displayed. 4. Press Execute. Wait for the tape to be moved. You are automatically returned to the Media menu when done. 5. Press Back twice to return to the Default screen. Using the Magazine for Bulk Media Exchanges If you need to add, remove, or exchange a large number of tape cartridges, you can take the loader offline and use the media magazine to exchange cartridges. The magazine holds up to 12 LTO cartridges. 1. At the OCP Default screen, press Media > Mag Access (pressing OK at the library going offline message). Wait for the robotics to come to a complete stop. 2. Press Unlock All. 3. Open the door and carefully remove the magazine. 4. Add, remove, or exchange any tape cartridges. 5. Carefully slide the magazine back into the library until it relatches. The magazine is automatically relocked. 6. Close the door. 7. Press Back twice to return to the Default screen. The magazine is automatically inventoried as soon as the Back button is pressed. Static IP Address Configuration If the network doesn t have a DHCP Server to automatically assign an IP address to the ARCvault library, a static address must be assigned manually. 1. Press Setup > Edit Opts > Network (pressing OK at the library going offline message). 2. Change the IP Address Assignment to Static. a. Press the IP Address Assignment data field. b. Press Static. c. Press OK. 3. Enter a Static IP Address. a. Scroll down one screen and press the Static IP Address data field. b. Press the New data field. c. Enter a unique IP address ( assigned by the network administrator and press OK. Part Number /

30 Chapter 3 d. Verify the address is correct and press OK. 4. Enter a Static IP Mask. a. Scroll down one screen and press the Static IP Mask data field. b. Press the New data field. c. Enter an IP mask ( assigned by the network administrator and press OK. d. Verify the address is correct and press OK. 5. Enter a Static IP Gateway. a. Scroll down one screen and press the Static IP Gateway data field. b. Press the New data field. c. Enter an IP gateway ( assigned by the network administrator and press OK. d. Verify the address is correct and press OK. 6. Enter a DNS Server address. a. Scroll down one screen and press the DNS Server data field. b. Press the New data field. c. Enter an IP gateway ( assigned by the network administrator and press OK. d. Verify the address is correct and press OK. 7. Press Save. 8. At the reboot message, press OK. Wait while the library reboots. Tape Drive Cleaning The ARCvault library provides an option to clean a tape drive manually. The cleaning cartridge can be loaded into the magazine. To permanently keep a cleaning cartridge in the library, it is recommended that it be stored in a Reserved slot. See Reserved Slots on page CAUTION: Only perform a Clean Drive option when the library displays a message informing you that a drive needs cleaning. Because a cleaning cartridge is abrasive, excessive cleaning can shorten the life of a drive. NOTE: If the cleaning cartridge has expired, a expiration message is shown and the old cartridge is returned to its slot. It must be replaced before the drive can be cleaned. Running a Cleaning Cartridge 1. Verify that a cleaning cartridge is loaded in the library and the drive to be cleaned is empty. 3 6 Part Number /2007

31 Daily Operation 2. From the OCP Default screen, select Utilities > Service > Clean Drive. Figure 3-8: Clean Drive Option Screen 3. Select the slot where the cleaning tape is located (usually a Reserved slot). a. Press the From (Fr) field between the top arrows. b. Use the left and arrows to select the source type. c. Use the right and arrows to select the source number. If only one number is available, the display doesn t change. If no options are available for this location type, a dash ( ) is displayed. 4. Verify that Drive 1 is selected in the To field. 5. Press Execute to start the cleaning (or Back to cancel). When the cleaning cycle completes, the library returns the cleaning cartridge back to the same slot and the display returns to the Service options screen. NOTE: If the tape selected is expired or not a cleaning tape, it is returned to the slot and an error message is displayed. 6. Press Back twice to return to the Default screen. 7. If desired, remove the cleaning cartridge. Part Number /

32 Chapter Part Number /2007

33 ARC-0022 CHAPTER 4 Operator Control Panel The Operator Control Panel (OCP) touch screen on the front of the ARCvault 12 (Figure 4-1) provides an easy way to directly communicate with the unit. By gently pressing the virtual buttons, you select menus and options to view or change settings. OCP Touch Screen Figure 4-1: OCP Touch Screen Location NOTE: Some procedures are not available from the OCP touch screen and can only be accessed using the RMU (see Chapter 5, Remote Management Utility ). Overview The OCP touch screen is a 2.5 x 1.25 (6.4cm x 3.2cm) pressure-sensitive blue and light-gray screen. It provides text and graphic messages and, through the use of virtual buttons and sliders, allows users to make changes to current settings. Some features are comprised of multiple screens. To move between these screens, use the and arrows. For status, help, and message screens that are larger than the OCP, use the scroll bar arrows on the right side to move up and down. Holding down the scroll arrow keys results in continuous scrolling. The Back button returns you to the previous screen. Configurable items consist of a label on the left and a data field on the right. Pressing the data field opens a configuration screen. Changes are entered in the New data box using either arrow buttons or a keypad. Press Save to apply the data or Cancel to return unchanged. For most applications, the factory default settings are sufficient. If changes are needed, use the instructions provided in the following sections to adjust the settings to meet your specific needs. Startup Screen The Startup screen (Figure 4-2) appears when the unit is first powered on and POST begins. Figure 4-2: POST Screen Part Number /

34 Chapter 4 Default Screen After approximately 2 minutes, when the loader has completed its POST process (including an inventory of cartridges), the unit automatically displays the Default menu screen (Figure 4-3) and is ready for use. Figure 4-3: Default Screen This screen provides the basic menu from which you can access most options, functions, and status screens of the ARCvault. You can also initiate a controlled shutdown or reboot of the unit from here. Host Lock Out ARCvault tape media can be locked by software running on the host. There is no OCP touch screen override for this host command. NOTE: In the event of host failure, you can restore media access by cycling the ARCvault s power. 4 2 Part Number /2007

35 Operator Control Panel OCP Software Map The following is a map (Figure 4-4) of the OCP screens and their organization: Power Setup Edit Opts Reboot Library[SL1] View Opts 1 Library [SL2] Power Off Library[SL1] Library Reserved Slots Reserved Slots LCD Contrast LCD Contrast Network [SL2] Help Bar Code Label Bar Code Alignment IP Addr Assignment Library IP Addr Other Help Bar Code Check Digit IP Mask Network IP Gateway IP Addr Assignment DNS Server Library IP Addr 2 Web Lvl 1 & FTP Login Media IP Mask 2 Web Lvl 2 Login Mag Access[SL1] Right (unlock/relock) Unlock/Relock All Move Media[SL1] From (Fr) To Status Cart Map Dr 1 (Drive 1 media info) Right Mag (Interactive cartridge map) Library (info) Drive 1 (drive info) IP Gateway 2 DNS Server 2 Web Lvl 1 & FTP Login Web Lvl 2 Login Disable Web Lvl 2 Access SCSI/FC Drv 1 Bus ID Init Elem Status Dev Capbl s Page Len Xport Elem Base Addr Storage Elem Base Addr Xfer Elem Base Addr I/E Elem Base Addr Post Recvr d Errors TapeAlert Mode Abort Move Status Report Elem Type Rpt Bin ID for FC Drvs Passwords [SL2] Service User Disable Web Lvl 2 Access SCSI/FC [SL2] Drv 1 Bus ID Utilities Service [SL2] Clean Drive Reset User Defaults Force Reconfig Diagnostics [SL2] Cart Cycle Drive Cycle Inventory Screen Calib Error Log Security (pwd validation) Factory Service (if set) User (if set) ARC-0083 SL1 = Security Level 1 protection available 1. View Opts settings are read -only. SL2 = Security Level 2 protection available 2. Only visible if using Static IP addressing. Figure 4-4: OCP Menu Outline Part Number /

36 Chapter 4 Default Screen Options The Default screen (Figure 4-5) consists of six buttons below a logo. Figure 4-5: Default Screen The buttons provide links to the most commonly used functions and options of the ARCvault unit (Table 4-1). Table 4-1: Options Available from the Default Screen Virtual Button Power Button Help Button Media Button Status Button Setup Button Utilities Button Result Provides a reboot option and controlled power-down sequence. Displays the Technical Support contact screens. Provides options for the physical handling of media. Displays the library status screen. Shows the Setup screen with links to configure most settings. Provides access to service and diagnostic utilities. Power Button Pressing the Power button displays the Power Menu that consists of a reboot option and a controlled power-down sequence (Figure 4-6). The power-down sequence provides enough time to park the robotics assembly and shuttle before shutting off the power. During either process, you are prompted to either confirm or cancel the option. NOTE: The Reboot Library and Power Off Library options can be password protected at the User level. Note that the default User security setting for the unit is disabled. See Passwords Button on page 4-21 to activate a password. 4 4 Part Number /2007

37 Operator Control Panel Figure 4-6: ARCvault Power Options Help Button Pressing the Help button on the Default screen displays Overland-specific technical support information (Figure 4-7). To view all the information, press the arrow buttons. Figure 4-7: Technical Support Help Screen (Complete Screen) Press the Other Help button for additional contact information. If you are having difficulty contacting your local service provider, contact Overland Storage directly. For further assistance, access Overland s Technical Support website at support.overlandstorage.com. You can also access Overland s general website at Part Number /

38 Chapter 4 Media Button Pressing the Media button displays the Media Menu options (Figure 4-8). From this screen, you can release the media magazines or move media within the loader. Figure 4-8: Media Menu Screen For more information, see Media Menu on page 4-7. Status Button Selecting the Status button displays the Status Menu (Figure 4-9) that allows information about the loader to be viewed. Figure 4-9: Status Menu Screen For more information, see Status Screen on page 4-9. Setup Button The Setup button displays the Setup Menu (Figure 4-10) that provides links to most of the configuration options for the loader. Figure 4-10: Setup Menu Screen For more information, see Setup Menu on page Part Number /2007

39 Operator Control Panel Utilities Button Pressing the Utilities button displays the Utilities Menu options (Figure 4-11). From this screen, you can provide special maintenance and diagnostics for managing the loader. It is also where passwords can be validated for different levels of security access. Figure 4-11: Utilities Menu Screen For more information, see Utilities Button on page Media Menu The Media Menu screen (Figure 4-8) provides ways to control the movement of tape media into, out of, and within the ARCvault loader. Mag Access Button NOTE: This screen can be password protected at the User security level (SL1). The default User security setting is disabled. Refer to Passwords Button on page 4-21 to change it. Pressing the Mag Access button displays the a screen (Figure 4-12) controlling the lock securing the right media magazine. Access to this magazine is gained by pressing either the specific magazine button or the Unlock All button. Figure 4-12: Mag Access Screen The ARCvault robotics and the Back button are disabled until the magazines are locked back in place. The removed magazine relocks automatically when it is reinserted into the unit. Otherwise, press the specific magazine button or the Relock All button (Figure 4-13) to relock the magazine. Part Number /

40 Chapter 4 Figure 4-13: Magazines Unlocked with Back Button Disabled Pressing the Back button returns you to the Media screen and causes the loader to perform an inventory of the Right magazine if it was removed. Pressing Back again returns you to the Default screen. Move Media Button NOTE: This screen can be password protected at the User security level (SL1). The default User security setting is disabled. Refer to Passwords Button on page 4-21 to change it. Selecting the Move Media button displays the Move Media screen (Figure 4-14) used to move media to or from a tape drive or between magazine slots. The screen consists of To and From (Fr) data fields, up and down arrows, and Execute and Back buttons. These Arrows... Change The Location Type These Arrows... Change The Location Number From Data Field To Data Field Figure 4-14: Move Media Screen Choices As shown in Figure 4-14, the arrows on the left are used for changing the location type in the data fields, and the arrows on the right are used for changing the location number in the data fields. NOTE: A is shown for the location number if the location type has no available openings. The location number doesn t change if only one option is available. Move a Tape Cartridge 1. Select the source. a. Press the From (Fr) field between the top arrows. b. Use the left and arrows to select the source type. c. Use the right and arrows to select the source number. If only one number is available, the display doesn t change. If no options are available for this location type, a dash ( ) is displayed. 4 8 Part Number /2007

41 Operator Control Panel 2. To select the destination. a. Press the To field between the lower arrows. b. Use the left and arrows to select the destination type. c. Use the right and arrows to select the destination number. If only one number is available, the display doesn t change. If no options are available for this location type, a dash ( ) is displayed. 3. Press Execute to start the move (or Back to cancel). Wait for the tape to be moved. You are automatically returned to the Media Menu when done. 4. Press Back twice to return to the Default screen. Status Screen When you press the Status button on the Default screen, the Status Menu is displayed. This screen provides buttons that let you view the general operational information about the loader. No security password is required to access these screens. There are three options offered on this screen (Figure 4-15). Figure 4-15: Status Menu Screen Table 4-2: Status Menu Options Option Cart Map Button Library Button Drive 1 Button Description Allows all users to view the current media information. Displays the current status of key library settings. Shows the current operational status of a drive. Cart Map Button The Cart Map screen displays drive (Dr) and magazine (Mag) data fields to access media locations and information. Part Number /

42 Chapter 4 Figure 4-16: Cart Map Screen Drive Data Field If a tape cartridge is in a drive, a blue box is shown next to the drive number on the Status screen.pressing the tape drive button (Figure 4-17) displays information concerning its loaded status. The possible messages are: No cartridge No bar code AAAAAALn (a sample bar code) Figure 4-17: Drive Status Screen Magazine Data Field Pressing a magazine data field (Figure 4-18) shows a map of the magazine slots with blue boxes representing the tape media. Figure 4-18: Right Magazine Map Pressing a slot with a striped blue box displays the bar code information of the media (Figure 4-19). Pressing a slot with a solid blue box displays No bar code. Pressing the bar code information box removes it from the screen Part Number /2007

43 Operator Control Panel Figure 4-19: Bar Code and No Bar Code Messages If one or more reserved slots are configured, they are marked with an "r" followed by the reserved slot number. Library Button The Library button provides read-only access to general information (Figure 4-20) about the ARCvault unit. Use the and arrows to shift between screens. Figure 4-20: Library Info Screen (Complete Screen) The following table lists the items shown and provides a key to the abbreviations: Option Meaning Description Table 4-3: Library Info Screen Data FW Firmware Shows the current version number of the firmware. SN Serial Number Displays the serial number for this unit. IP IP Address Gives the IP address assigned to the unit needed to access the RMU configuration software. Addr Addressing Mode Displays if the IP address is static or dynamic. Boot Boot Firmware Shows the revision level of the boot code. HW Hardware Exhibits the Controller card software revision level. MAC MAC Address Gives the MAC address for this unit. Hrs Hours On Displays the total number of powered-on hours. Part Number /