ARCvault 12 User Guide

Transcription

1 ARC-0011 ARCvault 12 User Guide Part Number Release Date 03/2007

2 Proprietary Notice All information contained in or disclosed by this document is considered proprietary by Overland Storage. By accepting this material, the recipient agrees that this material and the information contained therein are held in confidence and in trust and will not be used, reproduced in whole or in part, nor its contents revealed to others, except to meet the purpose for which it was delivered. It is understood that no right is conveyed to reproduce or have reproduced any item herein disclosed without express permission from Overland Storage. Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Overland Storage may make improvements or changes in the products or programs described in this manual at any time. These changes will be incorporated in new editions of this publication. Overland Storage assumes no responsibility for the accuracy, completeness, sufficiency, or usefulness of this manual, nor for any problem that might arise from the use of the information in this manual. Overland products are covered by one or more of the following patents registered with the USPTO: 5,870,245; 6,328,766; 6,353,581; 6,496,325. Overland, Overland Storage, XchangeNOW, VR2, WebTLC, PowerLoader, LoaderXpress, NEO SERIES, and REO SERIES are registered trademarks of Overland Storage, Inc. Simply iscsi, Simply Protected, Simply Protected Storage, SnapWrite, ULTAMUS, ULTAMUS SERIES, ULTAMUS PRO, ULTAMUS RAID, REO, NEO, ARCvault, ARCvault SERIES, Protection OS, Multi-SitePAC, NDMP PAC, CompliancePAC, VTLPac, and D2D2T are trademarks of Overland Storage, Inc Overland Storage, Inc. All rights reserved.. FW 2.21 Worldwide Headquarters Overland Storage, Inc Overland Avenue San Diego, CA Toll Free: (800) Tel: (858) Fax: (858) Sales Tel: (858) Fax: (858) [email protected] Technical Support Tel: (858) Fax: (858) Toll Free: (877) International: +1 (858) Option 5 [email protected] Overland Storage, EMEA Overland House, Ashville Way Wokingham, Berkshire RG41 2PL, England Tel: +44 (0) Fax: +44 (0) ii Part Number /2007

3 Preface About this Guide This guide provides installation instructions and operational information necessary for using the Overland Storage ARCvault 12 Loader. It assumes you are familiar with basic functions of your computer and networks. It also assumes you are knowledgeable about the Storage Area Network (SAN) to which the ARCvault unit is being connected. Product Documentation ARCvault product documentation and additional literature are available online at Conventions This user guide exercises several typographical conventions to help explain how to use the ARCvault. Convention Boldface Ctrl-Alt-r NOTE IMPORTANT CAUTION WARNING Description & Usage Words in boldface indicate items to select such as menu items or command buttons. This type of format details the keys you press simultaneously. In this example, hold down the Ctrl and Alt keys and press the r key. A Note indicates neutral or positive information that emphasizes or supplements important points of the main text. A note supplies information that may apply only in special cases for example, memory limitations or details that apply to specific versions of a program. An Important note is a type of note that provides information essential to the completion of a task or that can impact the product and its function. A Caution contains information that the user needs to know to avoid damaging or permanently deleting data or causing physical damage to the hardware or system. A Warning contains information essential to people s safety. It advises users that failure to take or avoid a specific action could result in physical harm to the user or hardware. Part Number /2007 iii

4 Preface Firmware Updates The latest release of the ARCvault firmware can be obtained from the Overland Storage FTP site. 1. Point your browser to ftp://ftp.overlandstorage.com/firmware/arcvault/. 2. Open the ARCvault folder. 3. Download the latest firmware file labeled ARCvault_nnnn.bin (where nnnn represents the latest version number). For additional assistance, search at Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic discharge (ESD) damage, observe the following precautions: Transport products in static-safe containers such as conductive tubes, bags, or boxes. Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Cover the loader or library with approved static-dissipating material. Use an ESD wrist strap connected to the work surface and grounded tools and equipment. Keep the work area free of non-conductive materials such as foam packing materials. Make sure you are always properly grounded when touching a static-sensitive component or assembly. Avoid touching pins, leads, or circuitry. Overland Technical Support For assistance configuring and using your ARCvault, search for help at: Our Overland Storage Technical Support staff is also available to assist you by phone at: 1 (877) (Toll-free and active only in US and Canada) 001 (858) x5 (Worldwide) They are available on normal business days, 6 AM through 5 PM (PST), excluding Overland holidays. At all other times we will respond to technical support calls within 4 hours. Technical support for our European customers is available as well from our United Kingdom office at: +44 (0) :00 AM to 5:00 PM (GMT) Monday through Friday You can our technical support staff at [email protected]. iv Part Number /2007

5 Table of Contents Preface About this Guide...iii Product Documentation...iii Conventions...iii Firmware Updates... iv Electrostatic Discharge Information... iv Overland Technical Support... iv Chapter 1 - ARCvault 12 Overview Features Design and Layout Interfaces Media Magazines Security Levels Chapter 2 - Installation and Setup Activating the Warranty Configuring the Unit for Everyday Use Loading the Tape Media Remote Access Chapter 3 - Daily Operation Power Controls OCP Touch Screen Status Check Tape Cartridges Bar Code Labels Media Magazines Slot Numbering Media Handling Moving Media Inside the Library Using the Magazine for Bulk Media Exchanges Static IP Address Configuration Tape Drive Cleaning Running a Cleaning Cartridge Chapter 4 - Operator Control Panel Overview Startup Screen Default Screen Host Lock Out OCP Software Map Default Screen Options Power Button Help Button Media Button Status Button Part Number /2007 v

6 Table of Contents Setup Button Utilities Button Media Menu Mag Access Button Move Media Button Move a Tape Cartridge Status Screen Cart Map Button Drive Data Field Magazine Data Field Library Button Drive 1 Button Setup Menu View Opts Button Library Button (View-Only) Network Button (View-Only) SCSI/FC Button (View-Only) Edit Opts Button Library Button (Editable) Network Button (Editable) SCSI/FC Button (Editable) Passwords Button Creating or Changing Passwords Disabling Password Verification Utilities Button Service Button Diagnostics Button Security Button Validate a Password and Determine Its Level Chapter 5 - Remote Management Utility RMU Usage Accessing RMU RMU Navigation General Procedure for Changing RMU Settings RMU Software Map Status Tab Status Page Media Map Drive Status Information Media Tab Using the Move Media Option Setup Tab Security Passwords (OCP) Web Access (RMU Passwords) Network Remote FTP Server Library Configuration ARCvault Logical Unit Numbers SCSI Configuration vi Part Number /2007

7 Table of Contents Drive Configuration Notification Registration Reset to Defaults Functions Tab Update Firmware Using HTTP Update Firmware Using FTP Local FTP Server Update Remote FTP Server Update Check for Latest Firmware Revision Test Configuration Settings Clean a Drive Perform a Library Diagnostic Reboot the Loader History Tab Display a Library Trace Log Download a Trace Log File from the Library Send a Support Ticket Help Link Logout Link Chapter 6 - Troubleshooting and FSCs Possible Problems Sample Screens Error Recovery FSC/ERP Cross-Reference Table Error Recovery Procedures Magazine Release Tape Drive Removal Touch Screen Overrides Touch Screen Forced Recalibration Touch Screen Contrast Reset Chapter 7 - Replacing Components Replacing a Tape Drive Remove Old Drive Replace Full-Height Drive Replace Half-Height Drive Reinstall the Drive Replacing Drive Cover Assembly Remove Old Assembly Install New Assembly Replacing A Media Magazine Appendix A - ARCvault Specifications Physical Specifications...A-1 Technical Information...A-2 Reliability and Safety...A-2 Temperature, Humidity and Altitude...A-3 Shock...A-4 Part Number /2007 vii

8 Table of Contents Vibration...A-4 Electromagnetic Emissions...A-5 Appendix B - Updating the Firmware Using a Local FTP Server... B-1 Using a Remote FTP Server... B-1 Appendix C - Available Commands Appendix D - ARCvault 12 to 24 Upgrade Glossary Index viii Part Number /2007

9 List of Figures Chapter 1 - ARCvault 12 Overview Figure 1-1: ARCvault 12 Loader Figure 1-2: ARCvault 12 Front Panel Figure 1-3: ARCvault 12 Rear Panel Figure 1-4: ARCvault 12 OCP Default Screen Figure 1-5: ARCvault 12 RMU Interface Figure 1-6: ARCvault 12 Media Magazine Chapter 2 - Installation and Setup Figure 2-1: OCP Startup Screen Figure 2-2: OCP Default Screen Menu Chapter 3 - Daily Operation Figure 3-1: POST Startup Logo Screen Figure 3-2: OCP Default Screen Figure 3-3: Status Button Location Figure 3-4: Status Menu Screen Figure 3-5: Cart Map Screen Figure 3-6: Bar Code Label Installation Figure 3-7: Normal Magazine Slot Numbering Figure 3-8: Clean Drive Option Screen Chapter 4 - Operator Control Panel Figure 4-1: OCP Touch Screen Location Figure 4-2: POST Screen Figure 4-3: Default Screen Figure 4-4: OCP Menu Outline Figure 4-5: Default Screen Figure 4-6: ARCvault Power Options Figure 4-7: Technical Support Help Screen (Complete Screen) Figure 4-8: Media Menu Screen Figure 4-9: Status Menu Screen Figure 4-10: Setup Menu Screen Figure 4-11: Utilities Menu Screen Figure 4-12: Mag Access Screen Figure 4-13: Magazines Unlocked with Back Button Disabled Figure 4-14: Move Media Screen Choices Figure 4-15: Status Menu Screen Figure 4-16: Cart Map Screen Figure 4-17: Drive Status Screen Figure 4-18: Right Magazine Map Figure 4-19: Bar Code and No Bar Code Messages Figure 4-20: Library Info Screen (Complete Screen) Figure 4-21: Drive Info Screen (Complete Screen) Figure 4-22: Setup Menu Screen Figure 4-23: View Options Screen Part Number /2007 ix

10 List of Figures Figure 4-24: View Library Options Screen Figure 4-25: View Network Options Screen Figure 4-26: View SCSI Options Screen Figure 4-27: Edit Options Screen Figure 4-28: Press Data Field to Display Data Entry Screen Figure 4-29: Press Data Field to Display Network Data Entry Screen Figure 4-30: Press Data Field to Display SCSI/FC Data Entry Screen Figure 4-31: Edit Passwords Screen Figure 4-32: Numeric Keypad for Passwords Figure 4-33: Password Entry Screen for a Administrator-Level Password Figure 4-34: Utilities Options Screen Figure 4-35: Service Screens Figure 4-36: Diagnostics Screens Figure 4-37: Security Screen Chapter 5 - Remote Management Utility Figure 5-1: RMU Login Screen Figure 5-2: RMU Navigation Buttons and Library Name Figure 5-3: RMU Confirmation Screen Figure 5-5: RMU Status Screen Figure 5-6: Drive Status Table Showing Current Status Figure 5-7: RMU Move Media Screen Figure 5-8: RMU Setup Screen Figure 5-9: Setup Security Passwords Screen Figure 5-10: Setup Web Access Screen Figure 5-11: Setup Network Screen Figure 5-12: Static IP Address Options Screen Figure 5-13: Setup Remote FTP Server Screen Figure 5-14: Library Configuration Screen Figure 5-15: Setup SCSI Configuration Screen Figure 5-16: Drive Configuration Selection Screen Figure 5-17: Drive Configuration ID Settings Screen Figure 5-18: Notification Registration Screen Figure 5-19: Reset Loader to Default Values Confirmation Screen Figure 5-20: RMU Functions Option (Top Half of Screen) Figure 5-21: RMU Functions Option (Bottom Half of Screen) Figure 5-22: HTTP Firmware Update Validation Message Figure 5-23: RMU History Screen Figure 5-24: Displayed Full Trace Log Chapter 6 - Troubleshooting and FSCs Figure 6-1: Sample OCP Error Message Screen Figure 6-2: Sample RMU Error Message in Library Health Table Figure 6-3: General Troubleshooting Procedure Figure 6-4: Error Recovery Procedure Figure 6-5: Error Recovery Procedure Figure 6-6: Error Recovery Procedure Figure 6-7: Error Recovery Procedure Figure 6-8: Error Recovery Procedure x Part Number /2007

11 List of Figures Figure 6-9: Error Recovery Procedure Figure 6-10: Error Recovery Procedure Figure 6-11: Error Recovery Procedure Figure 6-12: ERP Chassis vs. Tape Drive ERP Figure 6-13: Level 3 Escalation ERP Figure 6-14: Location of Magazine Release Hole Figure 6-15: ARCvault Drive Access Figure 6-16: Drive Cover SCSI and Fan Cables Chapter 7 - Replacing Components Figure 7-1: ARCvault Drive Access Figure 7-2: Drive Cover SCSI and Fan Cables Figure 7-3: Reattaching the Brackets to a Full-Height Drive Figure 7-4: Removing an ARCvault Half-Height Drive Figure 7-5: Drive Cover Assembly Figure 7-6: Right Media Magazine Appendix A - ARCvault Specifications Appendix B - Updating the Firmware Appendix C - Available Commands Appendix D - ARCvault 12 to 24 Upgrade Figure D-1: Inserting the Left Media Magazine...D-1 Figure D-2: Library Options in RMU...D-2 Part Number /2007 xi

12 List of Figures xii Part Number /2007

13 List of Tables Chapter 1 - ARCvault 12 Overview Table 1-1: ARCvault 12 Features Table 1-2: ARCvault OCP Security Levels Chapter 2 - Installation and Setup Chapter 3 - Daily Operation Chapter 4 - Operator Control Panel Table 4-1: Options Available from the Default Screen Table 4-2: Status Menu Options Table 4-3: Library Info Screen Data Table 4-4: Drive Info Screen Data Table 4-5: Setup Menu Options Table 4-6: Viewable Library Options Table 4-7: Viewable Network Options Table 4-8: Viewable SCSI/FC Options Table 4-9: Editable Library Options Table 4-10: Editable Network Options Table 4-11: Editable SCSI Options Table 4-12: Service Submenu Button Functions Table 4-13: Diagnostics Submenu Button Functions Chapter 5 - Remote Management Utility Table 5-1: RMU Navigation Tab Descriptions & Security Levels Table 5-2: RMU Status Screen Features Table 5-3: Graphics Used on Media Map Table 5-4: Tape Drive Activity Table 5-5: Library Configuration Options Table 5-6: ARCvault Default LUN Assignments Table 5-7: Setup SCSI Configuration Options Table 5-8: Notification Registration Options Table 5-9: Diagnostic Options Chapter 6 - Troubleshooting and FSCs Table 6-1: FSC/ERP Cross-Reference Table 6-2: Error Recovery Procedures Chapter 7 - Replacing Components Appendix A - ARCvault Specifications Appendix B - Updating the Firmware Appendix C - Available Commands Table C-1: Commands & Configuration Option Interface Locations...C-1 Appendix D - ARCvault 12 to 24 Upgrade Part Number /2007 xiii

14 List of Tables xiv Part Number /2007

15 ARC-0011 CHAPTER 1 ARCvault 12 Overview The ARCvault 12 is low-cost tape backup and archive solution for small and medium businesses with big-business demands. It incorporates affordability and capacity into a simple, compact solution designed to provide the most cost-effective backup and archive solution for your data storage needs. It is designed to integrate easily with most archive applications and occupies just 2U of rack space (Figure 1-1). Figure 1-1: ARCvault 12 Loader Features The ARCvault 12 Loader features: A compact 2U form factor A standard bar code reader for easy media management A removable 12-cartridge media magazine that internally latches to prevent unauthorized access and provides easy off-site storage A graphical touch screen on the front panel for manual operation A remote management utility for convenient set up, control, and troubleshooting Customer-replaceable components for easy, low-cost support Part Number /

16 ARC-0023 Chapter 1 The following table details the features of the loader: Table 1-1: ARCvault 12 Features Feature Details Form Factor Classification Available Drives, Default 2U Maximum Number of Slots 12 Magazines Bar Code Reader Power Supply Manual Interface Remote Management Customer Replaceable Units Loader One LTO One 12-slot Standard Single, not field-replaceable 2 LCD touch screen, 128 x 64 pixels Built-in website Tape drive, drive cover assembly, chassis, and magazines Design and Layout Most everyday backup and archive operations can be easily accomplished from the front of the ARCvault unit (Figure 1-2) using the LCD touch screen that functions as the Operator Control Panel (OCP). Additional features, functions, and settings are available by accessing the unit s Remote Management Utility (RMU) via a web browser on a PC connected either directly to the unit or through the host network. Door Handle Center Bezel Tape Cartridge Magazine Door (Open) Ventilation Slots LCD Touch Screen Retaining Screw Door Catch Figure 1-2: ARCvault 12 Front Panel Tape cartridges are loaded using a removable magazine located behind the door on the right side of the front panel. A pressure catch holds the door shut and, as a safety feature, the door must be closed before the internal robotics will function. 1 2 Part Number /2007

17 ARC-0008 ARCvault 12 Overview All cabling and power connections, along with the unit s main power switch, are located on the rear panel (Figure 1-3). When the power is on, the switch is illuminated. Access to the tape drive is available through the drive cover by loosening just two thumbscrews, allowing easy upgrading or replacement of the drive. Connections are available for Ethernet and SCSI cabling. The fan on the drive cover handles the library cooling exhaust. Thumbscrews Power Switch AC Receptacle Interfaces Drive Cover SCSI Ports System Fan Ethernet Serial USB (Not Implemented) Figure 1-3: ARCvault 12 Rear Panel The loader remembers its power state when the power cord is unplugged. When the cord is plugged back in, it returns to the same state. There are two ways to interface with an ARCvault unit using the OCP touch screen on the front panel (Figure 1-4) or by accessing the unit s RMU via a web browser on a connected PC. The OCP is a 6.4 x 3.2cm (2.5" x 1.25") touch screen with a 20 dpcm (51 dpi) resolution. It features virtual buttons to access the menus and change the settings. It provides an easy way to directly communicate with the unit and make changes that are related to the use and movement of physical media. Refer to Chapter 4, Operator Control Panel, for details. Figure 1-4: ARCvault 12 OCP Default Screen The RMU uses HTML to create an interactive interface (Figure 1-5) that addresses the majority of the library s settings. A series of tabs along the top provide access to different configuration screens. Refer to Chapter 5, Remote Management Utility, for details. Part Number /

18 ARC-0006 Chapter 1 Figure 1-5: ARCvault 12 RMU Interface Media Magazines Each ARCvault media magazine (Figure 1-6) holds up to 12 LTO tapes. The ARCvault 12 has one magazine located on the right side. The numbering of the magazine slots is bottom to top, from the front of the magazine to the back. Right Magazine Figure 1-6: ARCvault 12 Media Magazine 1 4 Part Number /2007

19 ARCvault 12 Overview Security Levels For added protection, ARCvault lets you assign different levels of security using passwords: The OCP touch screen has User and Admin levels of security using 4-digit numeric passwords. These are disabled by default. The RMU offers Operator and Administrator security using 12-digit alphanumeric characters that are case sensitive. The default Administrator password is 2 while the default Operator password is 1. Table 1-2 shows the different OCP security levels, the access point that prompts for a password, and the scope of access. Table 1-2: ARCvault OCP Security Levels Type Level Controls this Access Description User (Level 1) Admin (Level 2) 1 Power > Reboot Library Power > Power Off Library Mag Access Move Media 2 Setup > Edit Opts > Library Setup > Edit Opts > Passwords Setup > Edit Opts > SCSI/FC Setup > Edit Opts > Network Setup > Utilities > Service Setup > Utilities > Diagnostics Controls access to the power, media magazine, and the movement of the media inside the unit. Controls access to most of the utilities and the editing of options. NOTE: Each security type controls a specific group of OCP options. For example, adding a User password does NOT protect Admin-level options. However, a higher level of security permits access to all lower-level functions, such as Admin-level security allows access to all Userlevel functions. Part Number /

20 Chapter Part Number /2007

21 CHAPTER 2 Installation and Setup This section covers the basic unpacking and setup of your ARCvault 12 Loader. IMPORTANT: For installation information about your ARCvault 12 loader, refer to the ARCvault 12 & 24 Quick Start Guide. A printed copy is located inside the Accessory Kit and a PDF version is located on the Documentation CD. Activating the Warranty Before installing your new unit, it is essential that you activate your ARCvault warranty. Technical and warranty support, including automatic firmware version checking, is not available until this is accomplished. Use these steps to register your unit at the Overland Storage website: 1. Go to the Overland Technical Support website at: 2. Using the MEMBERS LOGIN and Password fields, log in to the site. NOTE: If you are not yet a member, click the SIGN UP NOW button and follow the instructions to become a member. It s free! 3. Under MY PRODUCTS, click Add or Register a New Product and follow the instructions. Configuring the Unit for Everyday Use 1. At the front of the unit, tap the OCP touch screen to power on the unit. The Startup screen is displayed (Figure 2-1). Figure 2-1: OCP Startup Screen Wait approximately 2 minutes for Power-On Self-Test (POST) to be completed and the Default screen menu to be displayed (Figure 2-2). Part Number /

22 Chapter 2 Figure 2-2: OCP Default Screen Menu 2. If necessary, change the unit s SCSI ID (only if it needs to be different than the default setting of 1 ). a. Press Setup > Edit Opts > SCSI. b. Press OK at the library going offline message. c. Press the Drv 1 Bus ID data field on the right. d. Press the New data field. e. Using the pop-up keyboard, enter the new ID number and press OK. f. Press Save and then press OK to confirm. g. When the screen resets, press Back three times. IMPORTANT: If the default remote access IP Address of needs to be changed to a different static or dynamic IP address, refer to Static IP Address Configuration on page 3-5. Loading the Tape Media You are now ready to insert tape media into your ARCvault 12 Loader. The removable media magazine provides an easy means of loading the media. CAUTION: Keep a loaded magazine level. Tilting the magazine can result in the tapes falling out and possibly being damaged. Also, don t hold a magazine by just the handle; use both hands to support it. 1. At the OCP Default screen, press Media > Mag Access > Unlock All (pressing OK at the library going offline message). The magazine locked symbol changes to an unlocked symbol. 2. Open the door and remove the magazine by pulling the handle. 3. Insert the tape cartridges. 4. Reinsert the magazine. The magazine relocks automatically. 5. Press Back. Wait while the unit automatically inventories the magazine. 6. Press Back again to return to the Default screen. Your system is now ready for use. 2 2 Part Number /2007

23 Installation and Setup Remote Access The ARCvault 12 Loader comes configured to static IP address To access the unit remotely for additional configuration, open your browser to this address. Refer to Chapter 5, Remote Management Utility, for complete details. Part Number /

24 Chapter Part Number /2007

25 CHAPTER 3 Daily Operation This chapter covers some of the common functions and configuration changes that might be made to the ARCvault 12 Loader during daily use. NOTE: Many of the these procedures require the use of either the OCP touch screen or the Remote Management Utility (RMU). For detailed information on those two features, refer to Chapter 4, Operator Control Panel, and Chapter 5, Remote Management Utility. Power Controls With the power cord connected, to power on the unit, tap the OCP touch screen or press the rear Power switch. This begins the POST process and displays the Startup screen (Figure 3-1). Figure 3-1: POST Startup Logo Screen After approximately 2 minutes, when the unit has completed its POST process (including an inventory of cartridges), the unit automatically displays the Default menu screen (Figure 3-2) and is ready for use. Figure 3-2: OCP Default Screen To power down the unit, first press the Power button on the OCP touch screen, then press Power Off Library, and finally confirm the choice. The unit performs a controlled shutdown, including parking the shuttle and robotics inside. For an uncontrolled shutdown, press and hold the rear power switch for about 4 seconds to power down the unit. NOTE: When the power cord is unplugged, the unit remembers the power state it was in and returns to that same state when the cord is plugged back into the unit. OCP Touch Screen The OCP touch screen provides an easy way to make common configuration changes and control access to the media. The following is a basic list of operational procedures and general instructions for using the OCP touch screen. Part Number /

26 Chapter 3 Virtual buttons are represented on the screen as rectangles with labels such as Status. Press inside the rectangle to activate the button s feature or submenu. A keyboard or set of option buttons is automatically displayed when numbers need to be entered or specific selections are required. If more options are available than can fit on the screen, arrow buttons are displayed on the bottom so you can scroll through the options. Only one arrow is shown when you reach the end or beginning of the list. NOTE: The Status screen, Help screen, and all message screens use scroll bar arrows on the right side in place of the Up/Down arrows. A Back button is always available on the bottom right of all secondary or lower screens to return you to the previous screen. When the library is powered off but still plugged in, the OCP glows blue. Tapping the OCP starts the power on cycle. Status Check To quickly check the current status of the loader, use the Status button on the Default menu screen. The Status screens are read-only so a password is not required to view the data. 1. At the OCP Default screen (Figure 3-3), press the Status button. Figure 3-3: Status Button Location 2. At the Status Menu (Figure 3-4), press Cart Map. Figure 3-4: Status Menu Screen 3. On the Cart Map screen (Figure 3-5), press a data field to see a detailed status for a drive (Dr) and magazine (Mag). 3 2 Part Number /2007

27 Daily Operation Figure 3-5: Cart Map Screen Dr 1 Drive 1 operational and tape status. Right Mag Right media magazine slot and cartridge status. Bottom left area Shows the unit operational status (such as Library Idle). 4. Press Back to return to the Status Menu screen. 5. If necessary, press either the Library or Drive n button to see additional information. Refer to Status Screen on page 4-9 for more details. Tape Cartridges While the ARCvault loaders are available with different LTO tape drives using different LTO tape formats, the general handling of the tape media is the same throughout the ARCvault family of appliances. Before you can use the loader, you must first load the tape cartridges. If bar code labels are being used, they must be installed before you load the cartridges. Bar Code Labels ARC-0047 The ARCvault 12 comes with a bar code reader to help manage cartridges. The graphic below (Figure 3-6) shows how to install a bar code label on an LTO tape cartridge. Bar Code Label Figure 3-6: Bar Code Label Installation The following are tips to ensure maximum media performance and life: Place labels only in the recessed area, next to the write protection switch. Never place labels on the top, bottom, sides, or rear of the cartridge they can cause loader faults and interfere with normal operations. Also, labels placed in such locations can come off inside the equipment causing damage. Part Number /2007 W 3 3

28 ARC-0020 Chapter 3 Always inspect cartridges before use for incorrect or improperly attached labels. Never reuse a cartridge label always replace it with a new one. Media Magazines The media magazines are used to store the tape cartridges inside the loader when they are not in use. They provide an easy means to add, remove, or exchange cartridges as needed. They are also a convenient way to store cartridges once they are full of data. As a security measure, access to the magazines can be password protected. Slot Numbering To help manage the tape cartridge inventory, the individual slots of the magazines are numbered. The number sequencing is from the bottom to the top, front to back.the ARCvault 12 has one magazine located on the right side. Figure 3-7 shows the slot numbering sequence for the magazine Right Magazine Handle Figure 3-7: Normal Magazine Slot Numbering Media Handling Most of the normal daily operations of a ARCvault loader center around the handling of tape media. The ARCvault 12 manages up to 12 tape cartridges. Moving Media Inside the Library The Move Media command provides the means to move cartridges inside the library without physically touching them. 1. At the OCP Default screen, press Media > Move Media (pressing OK at the library going offline message). 2. Select the source. a. Press the From (Fr) field between the top arrows. b. Use the left and arrows to select the source type. c. Use the right and arrows to select the source number. If only one number is available, the display doesn t change. If no options are available for this location type, a dash ( ) is displayed. 3. Select the destination. a. Press the To field between the lower arrows. 3 4 Part Number /2007

29 Daily Operation b. Use the left and arrows to select the destination type. c. Use the right and arrows to select the destination number. If only one number is available, the display doesn t change. If no options are available for this location type, a dash ( ) is displayed. 4. Press Execute. Wait for the tape to be moved. You are automatically returned to the Media menu when done. 5. Press Back twice to return to the Default screen. Using the Magazine for Bulk Media Exchanges If you need to add, remove, or exchange a large number of tape cartridges, you can take the loader offline and use the media magazine to exchange cartridges. The magazine holds up to 12 LTO cartridges. 1. At the OCP Default screen, press Media > Mag Access (pressing OK at the library going offline message). Wait for the robotics to come to a complete stop. 2. Press Unlock All. 3. Open the door and carefully remove the magazine. 4. Add, remove, or exchange any tape cartridges. 5. Carefully slide the magazine back into the library until it relatches. The magazine is automatically relocked. 6. Close the door. 7. Press Back twice to return to the Default screen. The magazine is automatically inventoried as soon as the Back button is pressed. Static IP Address Configuration If the network doesn t have a DHCP Server to automatically assign an IP address to the ARCvault library, a static address must be assigned manually. 1. Press Setup > Edit Opts > Network (pressing OK at the library going offline message). 2. Change the IP Address Assignment to Static. a. Press the IP Address Assignment data field. b. Press Static. c. Press OK. 3. Enter a Static IP Address. a. Scroll down one screen and press the Static IP Address data field. b. Press the New data field. c. Enter a unique IP address ( assigned by the network administrator and press OK. Part Number /

30 Chapter 3 d. Verify the address is correct and press OK. 4. Enter a Static IP Mask. a. Scroll down one screen and press the Static IP Mask data field. b. Press the New data field. c. Enter an IP mask ( assigned by the network administrator and press OK. d. Verify the address is correct and press OK. 5. Enter a Static IP Gateway. a. Scroll down one screen and press the Static IP Gateway data field. b. Press the New data field. c. Enter an IP gateway ( assigned by the network administrator and press OK. d. Verify the address is correct and press OK. 6. Enter a DNS Server address. a. Scroll down one screen and press the DNS Server data field. b. Press the New data field. c. Enter an IP gateway ( assigned by the network administrator and press OK. d. Verify the address is correct and press OK. 7. Press Save. 8. At the reboot message, press OK. Wait while the library reboots. Tape Drive Cleaning The ARCvault library provides an option to clean a tape drive manually. The cleaning cartridge can be loaded into the magazine. To permanently keep a cleaning cartridge in the library, it is recommended that it be stored in a Reserved slot. See Reserved Slots on page CAUTION: Only perform a Clean Drive option when the library displays a message informing you that a drive needs cleaning. Because a cleaning cartridge is abrasive, excessive cleaning can shorten the life of a drive. NOTE: If the cleaning cartridge has expired, a expiration message is shown and the old cartridge is returned to its slot. It must be replaced before the drive can be cleaned. Running a Cleaning Cartridge 1. Verify that a cleaning cartridge is loaded in the library and the drive to be cleaned is empty. 3 6 Part Number /2007

31 Daily Operation 2. From the OCP Default screen, select Utilities > Service > Clean Drive. Figure 3-8: Clean Drive Option Screen 3. Select the slot where the cleaning tape is located (usually a Reserved slot). a. Press the From (Fr) field between the top arrows. b. Use the left and arrows to select the source type. c. Use the right and arrows to select the source number. If only one number is available, the display doesn t change. If no options are available for this location type, a dash ( ) is displayed. 4. Verify that Drive 1 is selected in the To field. 5. Press Execute to start the cleaning (or Back to cancel). When the cleaning cycle completes, the library returns the cleaning cartridge back to the same slot and the display returns to the Service options screen. NOTE: If the tape selected is expired or not a cleaning tape, it is returned to the slot and an error message is displayed. 6. Press Back twice to return to the Default screen. 7. If desired, remove the cleaning cartridge. Part Number /

32 Chapter Part Number /2007

33 ARC-0022 CHAPTER 4 Operator Control Panel The Operator Control Panel (OCP) touch screen on the front of the ARCvault 12 (Figure 4-1) provides an easy way to directly communicate with the unit. By gently pressing the virtual buttons, you select menus and options to view or change settings. OCP Touch Screen Figure 4-1: OCP Touch Screen Location NOTE: Some procedures are not available from the OCP touch screen and can only be accessed using the RMU (see Chapter 5, Remote Management Utility ). Overview The OCP touch screen is a 2.5 x 1.25 (6.4cm x 3.2cm) pressure-sensitive blue and light-gray screen. It provides text and graphic messages and, through the use of virtual buttons and sliders, allows users to make changes to current settings. Some features are comprised of multiple screens. To move between these screens, use the and arrows. For status, help, and message screens that are larger than the OCP, use the scroll bar arrows on the right side to move up and down. Holding down the scroll arrow keys results in continuous scrolling. The Back button returns you to the previous screen. Configurable items consist of a label on the left and a data field on the right. Pressing the data field opens a configuration screen. Changes are entered in the New data box using either arrow buttons or a keypad. Press Save to apply the data or Cancel to return unchanged. For most applications, the factory default settings are sufficient. If changes are needed, use the instructions provided in the following sections to adjust the settings to meet your specific needs. Startup Screen The Startup screen (Figure 4-2) appears when the unit is first powered on and POST begins. Figure 4-2: POST Screen Part Number /

34 Chapter 4 Default Screen After approximately 2 minutes, when the loader has completed its POST process (including an inventory of cartridges), the unit automatically displays the Default menu screen (Figure 4-3) and is ready for use. Figure 4-3: Default Screen This screen provides the basic menu from which you can access most options, functions, and status screens of the ARCvault. You can also initiate a controlled shutdown or reboot of the unit from here. Host Lock Out ARCvault tape media can be locked by software running on the host. There is no OCP touch screen override for this host command. NOTE: In the event of host failure, you can restore media access by cycling the ARCvault s power. 4 2 Part Number /2007

35 Operator Control Panel OCP Software Map The following is a map (Figure 4-4) of the OCP screens and their organization: Power Setup Edit Opts Reboot Library[SL1] View Opts 1 Library [SL2] Power Off Library[SL1] Library Reserved Slots Reserved Slots LCD Contrast LCD Contrast Network [SL2] Help Bar Code Label Bar Code Alignment IP Addr Assignment Library IP Addr Other Help Bar Code Check Digit IP Mask Network IP Gateway IP Addr Assignment DNS Server Library IP Addr 2 Web Lvl 1 & FTP Login Media IP Mask 2 Web Lvl 2 Login Mag Access[SL1] Right (unlock/relock) Unlock/Relock All Move Media[SL1] From (Fr) To Status Cart Map Dr 1 (Drive 1 media info) Right Mag (Interactive cartridge map) Library (info) Drive 1 (drive info) IP Gateway 2 DNS Server 2 Web Lvl 1 & FTP Login Web Lvl 2 Login Disable Web Lvl 2 Access SCSI/FC Drv 1 Bus ID Init Elem Status Dev Capbl s Page Len Xport Elem Base Addr Storage Elem Base Addr Xfer Elem Base Addr I/E Elem Base Addr Post Recvr d Errors TapeAlert Mode Abort Move Status Report Elem Type Rpt Bin ID for FC Drvs Passwords [SL2] Service User Disable Web Lvl 2 Access SCSI/FC [SL2] Drv 1 Bus ID Utilities Service [SL2] Clean Drive Reset User Defaults Force Reconfig Diagnostics [SL2] Cart Cycle Drive Cycle Inventory Screen Calib Error Log Security (pwd validation) Factory Service (if set) User (if set) ARC-0083 SL1 = Security Level 1 protection available 1. View Opts settings are read -only. SL2 = Security Level 2 protection available 2. Only visible if using Static IP addressing. Figure 4-4: OCP Menu Outline Part Number /

36 Chapter 4 Default Screen Options The Default screen (Figure 4-5) consists of six buttons below a logo. Figure 4-5: Default Screen The buttons provide links to the most commonly used functions and options of the ARCvault unit (Table 4-1). Table 4-1: Options Available from the Default Screen Virtual Button Power Button Help Button Media Button Status Button Setup Button Utilities Button Result Provides a reboot option and controlled power-down sequence. Displays the Technical Support contact screens. Provides options for the physical handling of media. Displays the library status screen. Shows the Setup screen with links to configure most settings. Provides access to service and diagnostic utilities. Power Button Pressing the Power button displays the Power Menu that consists of a reboot option and a controlled power-down sequence (Figure 4-6). The power-down sequence provides enough time to park the robotics assembly and shuttle before shutting off the power. During either process, you are prompted to either confirm or cancel the option. NOTE: The Reboot Library and Power Off Library options can be password protected at the User level. Note that the default User security setting for the unit is disabled. See Passwords Button on page 4-21 to activate a password. 4 4 Part Number /2007

37 Operator Control Panel Figure 4-6: ARCvault Power Options Help Button Pressing the Help button on the Default screen displays Overland-specific technical support information (Figure 4-7). To view all the information, press the arrow buttons. Figure 4-7: Technical Support Help Screen (Complete Screen) Press the Other Help button for additional contact information. If you are having difficulty contacting your local service provider, contact Overland Storage directly. For further assistance, access Overland s Technical Support website at support.overlandstorage.com. You can also access Overland s general website at Part Number /

38 Chapter 4 Media Button Pressing the Media button displays the Media Menu options (Figure 4-8). From this screen, you can release the media magazines or move media within the loader. Figure 4-8: Media Menu Screen For more information, see Media Menu on page 4-7. Status Button Selecting the Status button displays the Status Menu (Figure 4-9) that allows information about the loader to be viewed. Figure 4-9: Status Menu Screen For more information, see Status Screen on page 4-9. Setup Button The Setup button displays the Setup Menu (Figure 4-10) that provides links to most of the configuration options for the loader. Figure 4-10: Setup Menu Screen For more information, see Setup Menu on page Part Number /2007

39 Operator Control Panel Utilities Button Pressing the Utilities button displays the Utilities Menu options (Figure 4-11). From this screen, you can provide special maintenance and diagnostics for managing the loader. It is also where passwords can be validated for different levels of security access. Figure 4-11: Utilities Menu Screen For more information, see Utilities Button on page Media Menu The Media Menu screen (Figure 4-8) provides ways to control the movement of tape media into, out of, and within the ARCvault loader. Mag Access Button NOTE: This screen can be password protected at the User security level (SL1). The default User security setting is disabled. Refer to Passwords Button on page 4-21 to change it. Pressing the Mag Access button displays the a screen (Figure 4-12) controlling the lock securing the right media magazine. Access to this magazine is gained by pressing either the specific magazine button or the Unlock All button. Figure 4-12: Mag Access Screen The ARCvault robotics and the Back button are disabled until the magazines are locked back in place. The removed magazine relocks automatically when it is reinserted into the unit. Otherwise, press the specific magazine button or the Relock All button (Figure 4-13) to relock the magazine. Part Number /

40 Chapter 4 Figure 4-13: Magazines Unlocked with Back Button Disabled Pressing the Back button returns you to the Media screen and causes the loader to perform an inventory of the Right magazine if it was removed. Pressing Back again returns you to the Default screen. Move Media Button NOTE: This screen can be password protected at the User security level (SL1). The default User security setting is disabled. Refer to Passwords Button on page 4-21 to change it. Selecting the Move Media button displays the Move Media screen (Figure 4-14) used to move media to or from a tape drive or between magazine slots. The screen consists of To and From (Fr) data fields, up and down arrows, and Execute and Back buttons. These Arrows... Change The Location Type These Arrows... Change The Location Number From Data Field To Data Field Figure 4-14: Move Media Screen Choices As shown in Figure 4-14, the arrows on the left are used for changing the location type in the data fields, and the arrows on the right are used for changing the location number in the data fields. NOTE: A is shown for the location number if the location type has no available openings. The location number doesn t change if only one option is available. Move a Tape Cartridge 1. Select the source. a. Press the From (Fr) field between the top arrows. b. Use the left and arrows to select the source type. c. Use the right and arrows to select the source number. If only one number is available, the display doesn t change. If no options are available for this location type, a dash ( ) is displayed. 4 8 Part Number /2007

41 Operator Control Panel 2. To select the destination. a. Press the To field between the lower arrows. b. Use the left and arrows to select the destination type. c. Use the right and arrows to select the destination number. If only one number is available, the display doesn t change. If no options are available for this location type, a dash ( ) is displayed. 3. Press Execute to start the move (or Back to cancel). Wait for the tape to be moved. You are automatically returned to the Media Menu when done. 4. Press Back twice to return to the Default screen. Status Screen When you press the Status button on the Default screen, the Status Menu is displayed. This screen provides buttons that let you view the general operational information about the loader. No security password is required to access these screens. There are three options offered on this screen (Figure 4-15). Figure 4-15: Status Menu Screen Table 4-2: Status Menu Options Option Cart Map Button Library Button Drive 1 Button Description Allows all users to view the current media information. Displays the current status of key library settings. Shows the current operational status of a drive. Cart Map Button The Cart Map screen displays drive (Dr) and magazine (Mag) data fields to access media locations and information. Part Number /

42 Chapter 4 Figure 4-16: Cart Map Screen Drive Data Field If a tape cartridge is in a drive, a blue box is shown next to the drive number on the Status screen.pressing the tape drive button (Figure 4-17) displays information concerning its loaded status. The possible messages are: No cartridge No bar code AAAAAALn (a sample bar code) Figure 4-17: Drive Status Screen Magazine Data Field Pressing a magazine data field (Figure 4-18) shows a map of the magazine slots with blue boxes representing the tape media. Figure 4-18: Right Magazine Map Pressing a slot with a striped blue box displays the bar code information of the media (Figure 4-19). Pressing a slot with a solid blue box displays No bar code. Pressing the bar code information box removes it from the screen Part Number /2007

43 Operator Control Panel Figure 4-19: Bar Code and No Bar Code Messages If one or more reserved slots are configured, they are marked with an "r" followed by the reserved slot number. Library Button The Library button provides read-only access to general information (Figure 4-20) about the ARCvault unit. Use the and arrows to shift between screens. Figure 4-20: Library Info Screen (Complete Screen) The following table lists the items shown and provides a key to the abbreviations: Option Meaning Description Table 4-3: Library Info Screen Data FW Firmware Shows the current version number of the firmware. SN Serial Number Displays the serial number for this unit. IP IP Address Gives the IP address assigned to the unit needed to access the RMU configuration software. Addr Addressing Mode Displays if the IP address is static or dynamic. Boot Boot Firmware Shows the revision level of the boot code. HW Hardware Exhibits the Controller card software revision level. MAC MAC Address Gives the MAC address for this unit. Hrs Hours On Displays the total number of powered-on hours. Part Number /

44 Chapter 4 Drive 1 Button The Drive 1 button provides read-only access to drive information and status (Figure 4-21) about several key items for a tape drive. Figure 4-21: Drive Info Screen (Complete Screen) The following table lists the items shown and provides a key to the abbreviations: Table 4-4: Drive Info Screen Data Option Drive Mfg Drive Type F/W Rev SCSI ID Drive State Description Displays the name of the drive s manufacturer. Shows the tape technology used by the drive. Provides the revision number of the drive firmware. Gives the SCSI bus number assigned to the drive. Shows the current drive state. Possible states are: Idle Cleaning Loading Unload'g (Unloading) Active Reading Writing Locating Rewind'g (Rewinding) Erasing Format'g (Formatting) Calibr'g (Calibrating) Unknown 4 12 Part Number /2007

45 Operator Control Panel Table 4-4: Drive Info Screen Data (Continued) Option Cleaning H/W Comp Err Status Description Displays the current cleaning status of the drive: OK Normal operation Requested Will require cleaning soon but can still operate Required Cannot function until the drive is cleaned Shows if hardware compression is Enabled or Disabled. Provides the current drive functional status OK, Warning, or Critical. Setup Menu When you press the Setup button on the Default screen, the Setup Menu is displayed. This screen provides buttons that link you to all the OCP configurable items. Anyone can view the settings but Administrator-level security is required to make any changes to these items. There are three options offered on this screen (Figure 4-22). Figure 4-22: Setup Menu Screen Table 4-5: Setup Menu Options Option View Opts Button Edit Opts Button Passwords Button Description Allows all users to view the current configuration options in readonly mode. Permits users with Administrator security level to view and change many of the unit s options. Manages security access to different OCP options by using numeric passwords. View Opts Button Pressing the View Opts button displays the View Options menu screen (Figure 4-23). This screen has three buttons for viewing different sets of options currently configured for your ARCvault loader. The displayed options are read-only and cannot be changed. No security password is required to access these screens. Part Number /

46 Chapter 4 Figure 4-23: View Options Screen Library Button (View-Only) The Library button provides read-only access to the ARCvault 12 primary settings and displays several screens of information in read-only format (Figure 4-24). Use the and arrows to shift between option screens. Figure 4-24: View Library Options Screen NOTE: To edit these options, refer to the Library button under Edit Opts (page 4-17). Table 4-6 lists the items shown and provides a brief description: Table 4-6: Viewable Library Options Option Reserved Slots LCD Contrast Bar Code Label Bar Code Alignment Bar Code Check Digit Description The reserved slots can be used to store cleaning cartridges or to reduce the number of active slots to meet host software requirements. Shows the contrast setting between 0 and 63 for the LCD display. Exhibits the maximum number of bar code characters (1 12) reported to both the host and the Cartridge Map. If there are more characters in the bar code than configured as the maximum number, then only the specified number of characters are reported taken from either the Left or Right end of the code based on this setting. Shows whether or not the verification of a check digit character in the bar code label is enabled. Network Button (View-Only) The Network button (Figure 4-25) provides read-only access to IP network settings and security Part Number /2007

47 Operator Control Panel Figure 4-25: View Network Options Screen NOTE: To edit these options, refer to the Network button under Edit Opts (page 4-18). Use the and arrows to shift between screens. Table 4-7 lists the items shown and provides a brief description. Refer to Network Button (Editable) on page 4-18 for a list of items that can be configured from the OCP. Table 4-7: Viewable Network Options Option IP Address Assignment IP Addr Static IP Mask Static IP Gateway DNS Server Web Lvl 1 & FTP Login Web Lvl 2 Login Disable Web Lvl 2 Access Description Displays the method used for setting the IP address of the loader s RMU protected website. Shows the static IP address used to access RMU. NOTE: Only visible if the IP address assignment is set to Static. Displays the static Subnet Mask address used to access RMU. NOTE: Only visible if the IP address assignment is set to Static. Specifies the static Gateway IP address used to access RMU. NOTE: Only visible if the IP address assignment is set to Static. Lists the static DNS server address used. NOTE: Only visible if the IP address assignment is set to Static. Shows asterisks for password used for access to RMU Level 1 security (User) and FTP activities. Shows asterisks for password used to access RMU Level 2 security (Administrator). Denotes if Level 2 security access (Administrator) using the RMU is allowed. SCSI/FC Button (View-Only) The SCSI/FC button provides read-only access to the SCSI settings. Pressing this button displays several read-only screens showing the different options currently used in the loader (Figure 4-26). Part Number /

48 Chapter 4 Figure 4-26: View SCSI Options Screen NOTE: To edit the Drv n Bus ID option, refer to the SCSI/FC button under Edit Opts (page 4-20). All other options are only editable using the RMU. Use the and arrows to shift between screens. Table 4-8 lists the items shown and provides a brief description. Table 4-8: Viewable SCSI/FC Options Definition Drv n Bus ID (if SCSI drives installed) Init Elem Status Dev Capbl s Page Len Xport Elem Base Addr Storage Elem Base Addr Xfer Elem Base Addr In/Out Elem Base Addr Post Recvr d Errors TapeAlert Mode Abort Move Status Report Elem Type Option and Default Description Lets you set the SCSI address of the drive. Specifies the loader s response to the SCSI Initialize Element Status command. Shows if the unit uses Short or Long lengths of the Mode Sense/ Select Device Capabilities Page. Exhibits the base address for the Transport Element (robotics) of the loader. Shows the base address for the Storage Elements (magazine slots) of the loader. Specifies the base address for the Transfer Elements (tape drives) of the loader. Exhibits the base address for the Import/Export Element of the loader. Specifies the setting for a TapeAlert informational exception. Details the conditions for logging and reporting a TapeAlert data options. Displays the loader s response if it receives a SCSI Reset or Abort command while a Move Medium command is in progress. Shows the method used to report the type of loader elements installed (such as LTO drives) using the SCSI Read Element Status command Part Number /2007

49 Operator Control Panel Edit Opts Button Pressing the Edit Opts button displays the Edit Options menu screen (Figure 4-27). The three buttons on the menu screen provide links to secondary screens where the main ARCvault settings can be set or changed. NOTE: These three options can be password protected with Administrator-level security. The default Administrator security setting is disabled. Refer to Passwords Button on page 4-21 to change it. Figure 4-27: Edit Options Screen CAUTION: Pressing a button on the Edit Options screen causes the loader to go offline. A confirmation message is displayed before taking the unit offline. Once you exit the menu, the loader automatically goes back online. Library Button (Editable) The Library button on the Edit Options screen lets you edit the loader user options. Use the and arrows to shift between options. The option name is shown in the label field (larger rectangle) on the left and the current setting is shown in the data field (smaller rectangle) on the right. To make changes, press the data field to display a data entry screen (Figure 4-28). Data Field (Displays) Changing Edit Library Options Figure 4-28: Press Data Field to Display Data Entry Screen 1. Use the and arrows to select the option to be changed. 2. Press the data field to the right of the option label. 3. Enter the change in the New data field (see Table 4-9). 4. Press Save to execute (or Cancel to return to the menu). 5. At the confirmation message, press OK. The change goes into effect immediately unless you are changing the number of Reserved slots which requires an immediate reboot. Part Number /

50 Chapter 4 Table 4-9 shows the different Edit Library Options available: Table 4-9: Editable Library Options Option Reserved Slots LCD Contrast Description Lets you reserve up to 12 slots. The slots are reserved from the last enabled slot forward, and are labeled R n on the Cartridge Map and Status screens. The reserved slots can be used to store cleaning cartridges or to reduce the number of active slots to meet host software requirements. Edit: Press the New data field. At the pop-up keyboard, enter a number between 0 and 12, and press OK. Press Save. Default: 0. Lets you increase or decrease the contrast of the LCD display. The incremental steps range from 0 to 63. Pressing the arrow increases the number in the New field and lightens the screen. Pressing the arrow decreases the number and darkens the screen. Edit: Press the New data field, use the and arrows to change the number in the New data field, and then press Save. Default: 32. Network Button (Editable) The Network button on the Edit Options screen lets you edit the network user options. The current option setting is shown in the data field (rectangle) to the right of the option label. To make changes, press the data field to display a data entry screen (Figure 4-29). IMPORTANT: To activate the Static IP address options, you must first change the IP Addr Assignment setting from DHCP to Static. You can then edit the four static IP address settings (Library IP, IP Mask, IP Gateway, and DNS Server). The Static address changes do not take effect until the unit is rebooted. Data Field (Displays) Figure 4-29: Press Data Field to Display Network Data Entry Screen Changing Edit Network Options 1. Use the and arrows to select the option to be changed. 2. Press the data field to the right of the option label. 3. Enter the change in the New data field (see Table 4-10) Part Number /2007

51 Operator Control Panel 4. Press OK to accept the change (or Cancel to return to the menu). 5. When finished making changes to Network options, press Save (or Cancel). 6. At the reboot message, press OK to return to the Edit Options screen. 7. Press Back twice to return to Default screen. 8. Press Power > Reboot. Table 4-10 shows the different Edit Network Options available. Table 4-10: Editable Network Options Option IP Address Assignment Library IP Addr * (Static) IP Mask * (Static) IP Gateway * (Static) DNS Server * (Static) Description Lets you choose the method for setting the IP address of the loader s RMU protected website. Choose either to use a DHCP server or manually enter Static IP addresses. Edit: Press either DHCP or Static, and press OK. Default: Static. Lets you enter a specific static IP address to be used to access RMU. NOTE: Only available if the IP address assignment is set to Static. Edit: Press the New data field. At the pop-up keyboard, enter an IP number, and press OK. Default: Lets you enter a specific static subnet mask IP address to be used to access RMU. NOTE: Only available if the IP address assignment is set to Static. Edit: Press the New data field. At the pop-up keyboard, enter an IP number, and press OK. Default: Ø. Lets you enter a specific static gateway IP address to be used to access RMU. NOTE: Only available if the IP address assignment is set to Static. Edit: Press the New data field. At the pop-up keyboard, enter an IP number, and press OK. Default: Lets you enter a specific DNS server IP address to be used. NOTE: Only available if the IP address assignment is set to Static. Edit: Press the New data field. At the pop-up keyboard, enter an IP number, and press OK. Default: Part Number /

52 Chapter 4 Table 4-10: Editable Network Options (Continued) Option Web Lvl 1 & FTP Login Web Lvl 2 Login Disable Web Lvl 2 Access Description Lets you choose a login code to access User-level security options in RMU and perform FTP activities. Enter up to 12 alphanumeric characters using hex characters Ø 9 and A F. NOTE: Only capital letters are available from the OCP. Edit: Press the New Login data field. At the pop-up hexadecimal keyboard, enter a login password, and press OK. Default: 1. Lets you choose a login code to access Administrator-level security options in RMU. Enter up to 12 alphanumeric characters using hex characters Ø 9 and A F. NOTE: Only capital letters are available from the OCP. Edit: Press the New Login data field. At the pop-up hexadecimal keyboard, enter a login password, and press OK. Default: 2. Lets you prevent others from accessing the loader remotely with Administrator level security. The options are Yes or No. Selecting Yes prevents Level 2 (Administrator) security RMU access from working. Only Level 1 (User) security is allowed thus limiting remote access to only the Status and History screens. Edit: Press either Yes or No, and press OK. Default: No. *.These options are only valid if the IP Addr Assignment option is set to Static. Otherwise, they read "DHCP" and are inactive. SCSI/FC Button (Editable) The SCSI/FC button on the Edit Options screen lets you edit the SCSI drive bus ID. The current option setting is shown in the data field (rectangle) to the right of the option label. To make changes, press the data field to display a data entry screen (Figure 4-30). Data Field (Displays) Figure 4-30: Press Data Field to Display SCSI/FC Data Entry Screen Changing SCSI/FC Options for SCSI Drive If SCSI drives are installed, use this procedure to configure the Bus ID for a drive. 1. Press the data field to the right of the option label Part Number /2007

53 Operator Control Panel 2. Enter the change in the New data field (see Table 4-11). 3. Press Save to execute (or Cancel to return to the menu). 4. At the confirmation message, press OK. The change goes into effect immediately. Table 4-11 shows the different Edit SCSI/FC Options available. Table 4-11: Editable SCSI Options Definition Drv n Bus ID (if SCSI drives installed) Option and Default Description Lets you set the SCSI bus address of the drive. Edit: Press the New data field. At the pop-up keyboard, enter a number between 0 and 15, and press OK. Default: The default address is Drive 1 = ID 1. Passwords Button IMPORTANT: By default, the passwords for User and Administrator (Service) OCP security levels are disabled. The Password button lets you to control access to most of the loader OCP functions by creating and managing numeric passwords. Two pre-defined levels of user security exist User and Administrator security levels (Figure 4-31). NOTE: The OCP shows the Administrator setting as Service due to space limitations. Figure 4-31: Edit Passwords Screen You can create, change, or delete passwords at this screen. Each password is a number from 1 to 9999 that is stored in non-volatile memory. You can use a higher level password to gain access to lower level functions. For example, you can use a Administrator password to access the User-level Move Media operation. However, if the higher Administrator level password is not set, Administrator functions can be accessed without a password even when the User password is set. Creating or Changing Passwords 1. At the Password screen, press either User or Service. 2. Press the NewPwd data field to open the Numeric Keypad. Part Number /

54 Chapter 4 Figure 4-32: Numeric Keypad for Passwords 3. Enter 1 to 4 digits and press OK. The passwords are limited to only four digits and leading zeros are ignored. Use X to clear the data field and back arrow to cancel. 4. Touch the Confirm data field to reopen the Numeric Keypad. 5. Reenter the same 1 4 digits and press OK. 6. Press Save to set the password (or Back to cancel). 7. At the confirmation dialog box, press OK. Disabling Password Verification 1. At the Password screen, press either User or Service. 2. Press the NewPwd data field to open the Numeric Keypad. 3. Enter 0 and press OK. 4. Touch the Confirm data field to reopen the Numeric Keypad. 5. Reenter 0 and press OK. 6. Press Save (or Back to cancel). 7. At the confirmation dialog box, press OK. Password Usage. Whenever you try to access a password-protected button, a password entry screen appears (Figure 4-33). Press Here (Displays) Figure 4-33: Password Entry Screen for a Administrator-Level Password The level of password required for the OCP screen being accessed shows on the left side. Press the Enter Pwd data field, enter the password using the pop-up keyboard, press OK, and press Validate to continue. Whenever you return to the top level Default screen, all levels of password access are cleared. You must reenter the passwords to re-access the protected features Part Number /2007

55 Operator Control Panel Utilities Button NOTE: Service and Diagnostics options can be password protected with Administrator-level security. The default Administrator security setting is disabled. Refer to Passwords Button on page 4-21 to change it. The three buttons on the Utilities menu provide special maintenance and diagnostics for managing the loader (Figure 4-34). Service Button Figure 4-34: Utilities Options Screen CAUTION: Pressing a button in the Service submenu causes the loader to go offline. A confirmation message is displayed before taking the unit offline. Once you exit the menu, the loader automatically goes back online. The Service button displays a submenu of buttons to address the general loader service functions (Figure 4-35). Use the and arrows to shift between screens. Press a function button to access that option. Figure 4-35: Service Screens Table 4-12 shows the different Utilities Service options available. Part Number /

56 Chapter 4 Table 4-12: Service Submenu Button Functions Option Clean Drive Set User Defaults Force Reconfig Description When Execute is pressed, the unit moves the selected cleaning cartridge to the selected drive. When the cleaning cycle is finished, the cleaning cartridge is moved back to the original slot. NOTE: If the cleaning cartridge is expired, it is immediately returned to the original slot and a message is displayed. Edit: Verify the From (Fr) slot is a slot with a cleaning cartridge, the To slot is the drive being cleaned, and press Execute. Default: The first configured Reserved slot (or first slot with media if not configured) as the From slot and the Drive as the To slot. Resets user options back to the default values stored in non-volatile memory. The loader immediately reboots upon completion. NOTE: Network settings are not changed so communications to the loader are not affected. Forces an immediate reconfiguration of the loader to match the current physical configuration. For use when permanently removing a drive so that the elements are renumbered. Diagnostics Button CAUTION: Pressing the Diagnostics button causes the loader to go offline. A confirmation message is displayed before taking the unit offline. Once you exit the menu, the loader automatically goes back online. The Diagnostics button displays a submenu of buttons that pertain to checking loader performance (Figure 4-36). Use the and arrows to shift between screens. Press a function button to access that option. Figure 4-36: Diagnostics Screens 4 24 Part Number /2007

57 Operator Control Panel The following table details the diagnostic functions that can be accessed using the Diagnostics submenu: Table 4-13: Diagnostics Submenu Button Functions Option Cart Cycle Description When Start is pressed, the unit randomly moves cartridges between active slots within the loader. This process continues until the Stop button is pressed. Drive Cycle When Start is pressed, the unit moves a cartridge to the drive, randomly moves two cartridges within in the loader, and then removes the cartridge from the drive and moves it to a different slot. This process continues until the Stop button is pressed. Inventory (no secondary screen) Screen Calib Forces an immediate inventory of the loader. The message Inventory in progress... is displayed during this process. Provides two screens to calibrate the touch screen of the loader. Press Screen Calib, press the boxed X at the lower left of the screen, and press the boxed X at the upper right. Error Log Shows a list of Fault Symptom Codes and the powered-on time at which they occurred. Use the arrows buttons to scroll through the list. Security Button Use the Security button (Figure 4-37) to set the security level for the library by validating a password. This provides access to different menu items based on their security level. The current validated level is shown on the upper right. Current Validated Level Figure 4-37: Security Screen NOTE: If a password does not exist for a security level, that level is not shown on the left. Once a password is validated and the security level is set, it remains in effect until the Default screen is reaccessed. User and Administrator (Service) security levels are then cleared and, if active, must be reentered before protected screens can be reaccessed. Part Number /

58 Chapter 4 Validate a Password and Determine Its Level 1. Press one of the security level buttons on the left. 2. Press the Pwd data field to open the Decimal Keypad. 3. Enter the 1 4 digit password for that security level, and press OK. 4. Press Validate to check the password (or Back to cancel). 5. Do one of the following: If the password exists, make a note of the security level flashing on-screen. If the password doesn t exist, at the error dialog box, press OK. 6. Press Back to exit the Password screen Part Number /2007

59 CHAPTER 5 Remote Management Utility The ARCvault Remote Management Utility (RMU) is an interface built into the ARCvault 12 that provides remote access to and configuration of the loader through an Ethernet port. It hosts a dedicated, protected Internet site that can be accessed by a web browser using the IP address assigned to the ARCvault unit. This is accomplished either from a PC connected to your network or via the World Wide Web using the default HTTP port 80. NOTE: If connecting a laptop directly to the unit to access the RMU site, use a crossover Ethernet cable plugged into the Ethernet port at the rear of the unit. The RMU default Login page uses Java-based encrypted HTTP authentication that encrypts the password sent to the unit. The RMU firmware uses standard HTML-based pages that are served to a web browser. The password used determines the level of access permitted. NOTE: Physical options, such as tape removal, can only be accessed using the OCP touch screen. RMU Usage The RMU interface uses interactive tabs to access different web pages for configuring the loader. In order to use RMU, you must have the following available: 10-BaseT Ethernet network ARCvault IP address Host computer with Ethernet port Internet Explorer (3.0 or higher), Firefox (1.0 or higher), or Netscape (3.0 or higher) browser with Java and FTP configured Accessing RMU NOTE: While you can login regardless of the operational status, the loader must be in the ready mode to communicate with the RMU. If you are unable to access some RMU screens after logging in, verify that the loader is not offline, still initiating, or being used locally. 1. Type the unique ARCvault IP address (the default is in the URL field of your browser, and press Enter. IMPORTANT: If this is the initial launch of the product and you have not yet registered it, use the Register button on the Login screen to activate your warranty and technical support. 2. At the Login screen (Figure 5-1), enter either the Operator or Administrator security password to set the level of access, and click Login. The RMU passwords are case sensitive and must be entered exactly. The default passwords are 1 for Operator and 2 for Administrator. Part Number /

60 Chapter 5 Figure 5-1: RMU Login Screen 3. The RMU Status screen is displayed. Use the tabs and links to navigate. NOTE: After 15 minutes of inactivity, users are automatically logged out and the security level is reset to off. RMU Navigation Each RMU page consists of two frames a top navigational frame and a lower data frame. The RMU tabs and links in the top frame (Figure 5-2) provide easy access to different web pages for viewing information and configuring options. The loader name is displayed above the tabs on all pages (see the section Library Configuration on page 5-14 on changing the name). Figure 5-2: RMU Navigation Buttons and Library Name Access to these web pages is controlled by the level of security set when logging into the RMU: Operator level access (Security Level 1) view status and logs only. Administrator level access (Security Level 2) view and configure all RMU functions, move media, and set or change the Operator level password. 5 2 Part Number /2007

61 Remote Management Utility Use Table 5-1 to determine what options are available and the security levels required for accessing them. Table 5-1: RMU Navigation Tab Descriptions & Security Levels Tab/Link Functionality or Access Security Status Tab Media Tab Displays visual representations of the drive and magazine, loader status chart, and drive status chart. Holding the mouse over a media icon temporarily displays the bar code information. A drop-down list provides access to detailed drive and loader data. Lets you load or remove media from a tape drive, or move media to different slots within the loader. All Levels Level 2 only Setup Tab Provides access to most loader configuration parameters. Level 2 only Functions Tab Offers maintenance and diagnostic options for the loader. A Reboot button is also available on this screen. Level 2 only History Tab Gives you access to view or download loader trace logs. All Levels Help Link Opens a PDF version of this user guide. All Levels Logout Link Disconnects from RMU and resets the security level to off. All Levels General Procedure for Changing RMU Settings 1. Click the appropriate navigation tab to display the functionality to be configured. 2. If the Library to go Offline message screen (Figure 5-3) is displayed, do the following: Figure 5-3: RMU Confirmation Screen a. If desired, check one or both of the following options. If you no longer want this message prompt to appear, check the first box. If you want the function to be executed even if the loader is busy, check the second box. b. Click Confirm to continue (or Cancel to terminate the process). 3. Follow the on-screen instructions. In most cases, when you are done, click Submit. If necessary, click a button on the main page to access a subpage of options. 4. To return to a main menu page, click the same navigational tab again. Part Number /

62 Chapter 5 RMU Software Map This is a map (Figure 5-4) of the RMU screens: Status (SL1) Auto-Refresh (Operation Status) (Interactive Cart Map) Full Drive Status Move Media (SL2) Source Destination Setup (SL2) Security Passwords OCP User Password OCP Admin Password Web Access Web Level 1 and FTP Web Level 2 Disable Web Level 2 Access Network Static IP Address IP Address Subnet Mask Default Gateway DNS Server Dynamic IP Address Remote FTP Server Address (Server) User ID Password Initial Directory Use Passive Mode SL1 = Protected by Security Level 1 password SL2 = Protected by Security Level 2 password Library Configuration Library Name Reserved Slots Bar Code Label Size Bar Code Label Alignment Bar Code Label Check Digit Number of Enabled Slots SCSI Configuration Transport Elem Base Addr Storage Elem Base Addr Transfer Elem Base Addr I/E Elem Base Addr Vendor Identification Custom Vendor ID Product Identification Custom Product ID Device Cap. Page Length Initialize Element Status Abort Move Status Report Element Type Post Recovered Errors TapeAlert Mode Drive Configuration Drive Number SCSI ID Notification Registration Configuration Server Address Addr. 1 Addr. 2 Addr. 3 Addr. 4 From Address Attach Trace File to Figure 5-4. RMU Software Map SNMP Notification Trap Address 1 Trap Address 2 Trap Address 3 Trap Address 4 Trap Version Trap Filter Trap Community Name Get Community Name Set Community Name Set Default Functions (SL2) Update Library FW -HTTP Update Drive FW -HTTP Select Drive Update Library FW -FTP Retrieve File From Update Drive FW -FTP Retrieve File From Select Drive Check Firmware Revision Lvl Send a Test Clean a Drive Cleaning Tape Location Drive to Clean Perform a Library Diagnostic Diagnostic Time to Run Reboot Library History(SL1) Display a Trace Log Full Trace Diagnostic Trace Download Trace Log File Full Trace File Diagnostic Trace File Send a Support Ticket ARC Part Number /2007

63 Remote Management Utility Status Tab The Status tab displays visual representations of components (Figure 5-5) and general information tables about the loader. If necessary, scroll to see all the information on the page. Figure 5-5: RMU Status Screen Table 5-2 provides details on the information presented on the Status screen: Table 5-2: RMU Status Screen Features Item Operational Status Library Status Description Shows the current operational state. Normal Fully functional with no operational issues. Warning Errors detected but unit still operational. Critical Unit no longer functions due to a critical error. Clicking the underlined status displays the Detailed Library Health screen. Shows general information about the loader and its firmware. The next-to-last line shows the current functional status of the unit. Part Number /

64 Chapter 5 Table 5-2: RMU Status Screen Features (Continued) Item Detailed Reports Slot and Drive Media Map Drive Status Summary Refresh Options Description Use the drop-down menu to select one of the following detailed reports: Library Health Library Status Drive n Status (a separate report is available for each drive) Visual display of the magazines and drives showing the locations of the tape media. Holding the mouse over the tape icon temporarily displays the actual bar code. See Status Page Media Map for more information. Displays a summary of key drive information for each drive. You can configure an automatic refresh setting for the Status screen. Options of 1-, 2-, or 5-minute refreshes are available. Default: Off Status Page Media Map The media map shows a graphic representation of the magazines and drives installed in the loader. It also shows if a tape cartridge is in a drive or slot. When the mouse is positioned over a tape icon with a bar code, the actual bar code is temporarily displayed. Table 5-3: Graphics Used on Media Map Icon Description Drive bay configured for one full-height tape drive. The tape drive shows a bar code-labeled tape cartridge loaded. Mouse-over temporarily displays that the tape is loaded and the actual bar code. The drive number is shown on the right. Drive bay configured for two half-height tape drives. The top drive shows an unlabeled tape cartridge loaded. Mouse-over temporarily displays the Tape Loaded, No Bar Code. The bottom drive shows that it has been removed but remains configured as a drive. The numbers on the right are the drive numbers. Drive bay configured for a single half-height tape drive. The tape drive shows that it does not contain a tape cartridge. Mouse-over temporarily displays No Tape Loaded. The drive number is shown on the right. Since the bottom half of the drive bay is not configured, it is blank. 5 6 Part Number /2007

65 Remote Management Utility Table 5-3: Graphics Used on Media Map (Continued) Icon Description Represents a slot containing a tape cartridge with a bar code label. Mouse-over temporarily displays the actual bar code. Represents a slot containing a tape cartridge with no label. Mouse-over temporarily displays the No Bar Code. Represents an empty slot. Mouse-over temporarily displays the Empty Slot. Represents a reserved slot that is being used either for cleaning cartridges or for slot reduction to facilitate the host software. When a media magazine is completely removed from the loader, Removed is displayed in every slot of the magazine. Drive Status Information The Drive Status (Summary) table on the Status page includes the current drive status. Figure 5-6: Drive Status Table Showing Current Status Current drive status codes are shown in the following table: Table 5-4: Tape Drive Activity Displayed Text Value Description Idle 00h No drive activity. Cleaning 01h Cleaning operation in progress. Loading 02h Medium is being loaded into the drive. Unloading 03h Medium is being unloaded from the drive. Active 04h Other medium activity. Reading 05h Reading from medium. Writing 06h Writing to medium. Locating 07h Locating medium. Part Number /

66 Chapter 5 Table 5-4: Tape Drive Activity (Continued) Displayed Text Value Description Rewinding 08h Rewinding medium. Erasing 09h Erasing medium. Formatting 0Ah Formatting medium. Calibrating 0Bh Calibrating medium. Active 0Ch Other drive activity. Unknown 0Dh Microcode update in progress. Media Tab IMPORTANT: Web Level 2 security is required to access this screen. The Media tab lets you move a selected cartridge to a target drive or cartridge slot using dropdown lists showing available sources and destinations (Figure 5-7). Using the Move Media Option Figure 5-7: RMU Move Media Screen 1. Using the Source drop-down list, choose the slot or drive of the source tape cartridge. 2. Using the Destination drop-down list, choose the destination slot or drive. 3. Click Execute the Move. 4. If the Library to go Offline message screen appears, check any desired options and click Confirm (or Cancel to terminate the move). During the move, updates are displayed every few seconds. After the move is completed, a final status message is shown. 5. Click the Status tab to view the change. 5 8 Part Number /2007

67 Remote Management Utility Setup Tab IMPORTANT: Web Level 2 security is required to access this screen. The Setup tab provides submenu links that let you configure these nonvolatile loader options: Security Passwords (OCP) Web Access (RMU Passwords) Network Remote FTP Server Library Configuration SCSI Configuration Drive Configuration Notification Registration Reset to Defaults Click one of the configuration buttons on the menu (Figure 5-8) to open a subpage to view or change parameters. NOTE: If you have not disabled the Offline Confirmation prompt, it will appear the first time you access any of the configuration options under Setup. Part Number /

68 Chapter 5 Figure 5-8: RMU Setup Screen Security Passwords (OCP) When the Password button in the Setup menu is clicked, a subscreen (Figure 5-9) is displayed that allows the Operator or Administrator security passwords to be changed. These passwords consist of 1-4 numeric digits and are used to access different menu options on the OCP touch screen. NOTE: A password of Ø (zero) is not allowed because it is reserved to delete an existing password Part Number /2007

69 Remote Management Utility Figure 5-9: Setup Security Passwords Screen There are several functions available from this screen: To change a password, enter it in both the New and Confirm fields, and click Submit. To clear the fields without changing the password, click Reset. To clear an existing password, enter zero (Ø) into both fields and click Submit. To validate a password, enter the current password in both fields and click Submit. If the password is the same, a message appears stating, No OCP password changes performed; the password is currently being used for this security level. If it is different, the password is changed to the one just entered. See Passwords Button on page 4-21 for more information including how to change the passwords from the OCP. Web Access (RMU Passwords) When the Web Access button in the Setup menu is clicked, a subscreen (Figure 5-10) is displayed that is used to change the security passwords needed to access the RMU. You can choose login codes of up to 12 alphanumeric characters for Web Level 1 and FTP access (Security Level 1) and Web Level 2 (Security Level 2) access. IMPORTANT: The RMU passwords are case-sensitive. Spaces or symbols are not allowed. Part Number /

70 Chapter 5 Network Figure 5-10: Setup Web Access Screen The Disable Web Level 2 Access option prevents any others from accessing the loader remotely with User Level 2 (Administrator) security. When this box is checked, only User Level 1 (Operator) security RMU access is permitted. NOTE: To re-enable Web Level 2, use the OCP commands Setup > Edit Opts > Network > Disable Web Lvl 2 Access > No. When the Network button in the Setup menu is clicked, a subscreen (Figure 5-11) is displayed for selecting the method that determines the IP address used to identify the loader to the host server. You can choose either Dynamic (DHCP) or Static IP addressing. Figure 5-11: Setup Network Screen To automatically obtain an IP address from a DHCP server, click the button next to Dynamic IP Address, and click Submit Part Number /2007

71 Remote Management Utility To enter a specific Static IP address, click the button next to Static IP Address, and click Submit. A secondary subscreen is displayed (Figure 5-12) where you enter the address, subnet mask, gateway, and DNS address the appropriate fields. Click Submit to activate the options (or Reset to clear the fields and start over). Figure 5-12: Static IP Address Options Screen Refer to Network Button (Editable) on page 4-18 for more details and how to make these changes in the OCP. Remote FTP Server When the Remote FTP button in the Setup menu is clicked, a subscreen (Figure 5-13) is displayed to set the parameters needed to download firmware for either a drive or the loader from an FTP server. The following information is managed on this screen: Server address (IP address or URL) Login user ID Login password Initial directory access on the FTP server Active/Passive mode (Passive is default) Part Number /

72 Chapter 5 Figure 5-13: Setup Remote FTP Server Screen Click Submit to activate the options (or Reset to clear the fields). See Functions Tab on page 5-22 for more details on using the FTP option. Library Configuration When the Library button in the Setup menu is clicked, a subscreen (Figure 5-14) is displayed providing options for setting the basic library parameters. Figure 5-14: Library Configuration Screen Use Table 5-5 to review the options available on this web page and their functionality Part Number /2007

73 Remote Management Utility Table 5-5: Library Configuration Options Component Library Name Reserved Slots Bar Code Label Size Bar Code Label Alignment Bar Code Label Check Digit Number of Enabled Slots Options Enter an alphanumeric name of up to 31 characters. This name appears at the top of all RMU pages. Spaces are allowed. Default: <Blank>. Sets aside 1 12 slots that can be used either for cleaning cartridges or for slot reduction to facilitate the host software. Default: Ø. Choose number of characters from the bar code labels actually used by the loader.the range is 1 12 characters. Default: 8 Chars. If there are more characters in the bar code than configured as the maximum number, then only the specified number of characters are reported taken from either the Left or Right end of the code based on this setting. Default: Left Align. Choose one of these settings for the bar code check digit: Disabled Enable Check, Send Enable Check, Don t Send Default: Disabled. This option is used in conjunction with an add-on left magazine with special I/E Element tray to upgrade an ARCvault 12 loader into an ARCvault 24 library. It can also be used to downgrade an ARCvault 24 library into an ARCvault 12 loader disabling the left magazine and other features. Default: 12 IMPORTANT: Excluding a loader name change, the loader must be rebooted after making changes on this screen. Use Functions > Reboot to activate the changes. ARCvault Logical Unit Numbers The robotics inside the ARCvault are managed through the Automation/Drive Interface (ADI) of the Host bridge. As a result, the robotics has the same SCSI ID as the drive but is uniquely identified by a different logical unit number (LUN). See Table 5-6 for LUN details. Part Number /

74 Chapter 5 Table 5-6: ARCvault Default LUN Assignments Component SCSI ID (Target) LUN Drive Robotics 1 1 SCSI Configuration When the SCSI button in the Setup menu is clicked, a subscreen (Figure 5-15) is displayed that is used to modify SCSI mode and TapeAlert parameters. Figure 5-15: Setup SCSI Configuration Screen 5 16 Part Number /2007

75 Remote Management Utility Use Table 5-7 to determine the options available on this web page and their functionality. Table 5-7: Setup SCSI Configuration Options Component Transport Element Base Address Storage Element Base Address Transfer Element Base Address Import/Export Element Base Address Vendor Identification Product Identification Device Capability Page Length Initialize Element Status Abort Move Status Options Set the base address for the Transport Element (robotics) of the library. The available range is Øh through FFFFh. Default: ØØØØ. Set the base address for the Storage Elements (magazine slots) of the library. The available range is Øh through FFFFh. Default: ØØ2Ø. Set the base address for the Transfer Elements (tape drives) of the library. The available range is Øh through FFFFh. Default: ØØCØ. Set the base address for the I/E Element of the library. The available range is Øh through FFFFh. Default: ØØAØ. Specifies the response to the Vendor ID field of the SCSI Inquiry command. The choices are OVERLAND or a custom ID (Vendor Unique). The custom ID is entered in the bottom field. The ID must be exactly eight characters long so blanks are appended to the end of a shorter ID. Default: OVERLAND. Specifies the response to the Product ID field of the SCSI Inquiry command. The choices are NEO Series, ARCvault, or a custom ID (Vendor Unique). The custom ID is entered in the bottom field. The ID must be exactly 16 characters long so blanks are appended to the end of a shorter ID. Default: NEO Series. Choose between Short (14 bytes) and Long (18 bytes) lengths of the Mode Sense/Select Device Capabilities Page (SCSI page 1Fh) to accommodate different SCSI device implementations. Default: Short (14 bytes). Specifies the library s response to the SCSI Initialize Element Status command. The possible settings are No Inventory, Force Inventory, and Force Label Scan. Default: No Inventory. Select the response to a SCSI Reset or Abort command while a Move Medium command is in progress. The options are Busy or Not Ready. Default: Busy. Part Number /

76 Chapter 5 Table 5-7: Setup SCSI Configuration Options (Continued) Component Report Element Type Post Recovered Errors TapeAlert Mode Options Determine the method to report the type of library elements installed (LTO drives) using the SCSI Read Element Status command. The options are Disabled or Enabled. Select Disabled for the standard method that uses the DVCID CDB field. Select Enabled to use the vendor-specific field in the Element Descriptor. Default: Disabled. Enable or disable the reporting of TapeAlert informational exception conditions with a Recovered Error sense key, when the Method of Reporting Information Exceptions (MRIE) field is set to a value of Øx3 in Mode Page 1Ch, or if the TapeAlert Mode option is set to Rec. Error (cnd). Default: Disabled. Specifies conditions for logging and reporting the following TapeAlert data options: Logging Disabled Inhibits the logging feature. No Exceptions Information exceptions are not reported. Generate Unit Attention Reports information exceptions with a Unit Attention sense key and an ASC/ASCQ of 5D/ØØ. Conditionally Generate Recovered Error If Post Recovered Errors is enabled, reports information exceptions with a Recovered Error sense key and an ASC/ASCQ of 5D/ØØ. Unconditionally Generate Recovered Error Unconditionally reports information exceptions with a Recovered Error sense key and an ASC/ASCQ of 5D/ØØ. Generate No Sense Reports information exceptions with a No Sense sense key and an ASC/ASCQ of 5D/ØØ. Report on Unsolicited Request Sense Reports information exceptions with a No Sense sense key and an ASC/ASCQ of 5D/ ØØ only in response to an unsolicited Request Sense command. Default: Logging Disabled Part Number /2007

77 Remote Management Utility Drive Configuration When the Drives button in the Setup menu is clicked, a subscreen (Figure 5-16) is displayed that is used to start the process to set the SCSI ID for a drive. At the drive selection screen, verify the number of the drive being configured and click Submit. Figure 5-16: Drive Configuration Selection Screen At the ID settings screen for the selected drive (Figure 5-17), choose the SCSI ID from the drop-down menu. Figure 5-17: Drive Configuration ID Settings Screen The change takes place immediately. Notification Registration IMPORTANT: Simple Network Management Protocol (SNMP) trap addresses are network specific. Contact your network system administrator for the appropriate values. When the Notifications button in the Setup menu is clicked, a subscreen (Figure 5-16) is displayed to set up the notification process of significant system events to the network management system (NMS). You can control the SNMP protocol used and the scope of the events that trigger the messages. CAUTION: Before the Send a Support Ticket option (History screen), Check Firmware Revision Level option (Function screen), and Send a Test option (Function screen) can be used, the Configuration settings must be entered on this screen. Part Number /

78 Chapter 5 Figure 5-18: Notification Registration Screen 5 20 Part Number /2007

79 Remote Management Utility Use Table 5-8 to determine the options available on this web page and their functionality. Table 5-8: Notification Registration Options Component Options Configuration Server Address Addr. n (n=1 to 4) From Address Attach Trace File to Message Enter the address of the SMTP mail server either as a URL or IP address. Default: <blank>. Enter up to four addresses to receive event messages. Default: <blank>. Enter the address that will be used as the return address for the event s. Default: rmu@arcvault By checking this box, a binary copy of the trace file is attached to the s sent out. Default: <unchecked>. SNMP Notification Trap Address n (n=1 to 4) Trap Version Trap Filter Trap Community Name Get Community Name Set Community Name Enter the IP addresses of up to four hosts that can receive SNMP traps. Default: Select the trap protocol of either SNMPv1 or SNMPv2c from the drop-down list. Default: SNMPv1. Select the type of filter for the traps from the drop-down list. The options are: Informational, Warning and Critical Warning and Critical Critical Only Default: Informational, Warning and Critical. Enter the authentication for using Trap commands. Default: private-traps. Enter the authentication for using Get commands. Default: public. Enter the authentication for using Set commands. Default: private. Part Number /

80 Chapter 5 Reset to Defaults When the Set Default button in the Setup menu is clicked, a confirmation screen (Figure 5-19) is displayed warning that all the configuration settings are about to be reset back to the default factory values stored in NOVRAM (excluding network settings). Click Confirm to reset the values (or Cancel to terminate the process). Figure 5-19: Reset Loader to Default Values Confirmation Screen Functions Tab IMPORTANT: Web Level 2 security is required to access this screen. The Functions screen (Figure 5-20 on page 5-23 and Figure 5-21 on page 5-24) provides menu options that let you execute these loader functions: Update Firmware Using HTTP Update the library firmware Update the drive firmware Update Firmware Using FTP Update the library firmware Update the drive firmware Check for Latest Firmware Revision (phone-home option) Test Configuration Settings Clean a Drive Perform a Library Diagnostic Reboot the Loader For information about downloading firmware, see Firmware Updates on page iv. CAUTION: Before the Check Firmware Revision Level and Send a Test options can be used, the settings must be configured using Setup > Notification Registration. Refer to the section Notification Registration on page 5-19 for details Part Number /2007

81 Remote Management Utility Figure 5-20: RMU Functions Option (Top Half of Screen) Part Number /

82 Chapter 5 Figure 5-21: RMU Functions Option (Bottom Half of Screen) 5 24 Part Number /2007

83 Remote Management Utility Update Firmware Using HTTP The first two menu options on the Functions screen enable new firmware for the loader or a drive to be uploaded and installed from a network-connected workstation using HTTP. 1. Locate the menu option for the type of update being done Library or Drive. 2. Click the Browse button, navigate to select the firmware BIN file being uploaded, and click OK. 3. If updating drive firmware, verify that the correct drive is selected. 4. Click the Start the Update button to upload the file. Wait seconds while the bin file is uploaded to the unit. 5. Once the file is uploaded, a validation message (Figure 5-22) is displayed. Click Confirm to continue. Figure 5-22: HTTP Firmware Update Validation Message Once the update is confirmed, a progress screen shows updates every five seconds. Wait approximately two minutes while the CRC is verified, the BIN file is installed, and the CRC is reverified. 6. Upon completion of the update, the loader automatically reboots. Wait until the POST process completes before relogging onto the system. NOTE: If the update fails, an error message is displayed. Refer to Chapter 6, Troubleshooting and FSCs, for information on the error. Update Firmware Using FTP The second two menu options on the Functions screen enable new firmware for the loader or a drive to be uploaded and installed using FTP either locally or remotely. Local FTP Server Update 1. Verify that the latest firmware has been uploaded to the loader. See Appendix B, Updating the Firmware, for the procedure. 2. Locate the menu option for the type of update being done Library or Drive. 3. Verify that the default Local FTP Server is selected. Part Number /

84 Chapter 5 4. If updating drive firmware, verify that the correct drive is selected. 5. Click Start The Update. 6. At the Maintenance Post Data screen, click the firmware file name. Both the web page and front touch screen show the progress of the upgrade. Wait approximately two minutes while the CRC is verified, the BIN file is installed, and the CRC is reverified. 7. Upon completion of the update, the loader automatically reboots. Wait until the POST process completes before relogging onto the system. NOTE: If the update fails, an error message is displayed. Refer to Chapter 6, Troubleshooting and FSCs, for information about the error. Remote FTP Server Update 1. Verify that the Remote FTP Server has been configured for the loader. If necessary, use Setup > Remote FTP Server to change those settings. 2. Locate the menu option for the type of update being done Library or Drive. 3. Verify that the Remote FTP Server is selected and click Start The Update. Both the web page and front touch screen show the progress of the upgrade. Wait approximately two minutes while the CRC is verified, the BIN file is installed, and the CRC is reverified. 4. Upon completion of the update, the loader automatically reboots. Wait until the POST process completes before relogging onto the system. NOTE: If the update fails, an error message is displayed. Refer to Chapter 6, Troubleshooting and FSCs, for information about the error. Check for Latest Firmware Revision Click the Check Firmware button to send an to [email protected] that includes the current firmware version. An automated agent intercepts that , parses the firmware version, checks it against the current released version, and s back to the registered user if their loader firmware is current or if they need to get an upgrade. Test Configuration Settings Click the Send button to send a test to Overland Technical Support to determine if the e mail settings (Setup > Notifications) are correctly set. A response is sent to the address entered when the product was registered. Clean a Drive 1. Verify that a cleaning cartridge is loaded in the library. 2. Using the drive cleaning menu option, select the source and destination. From the Cleaning Tape Location drop-down list, select the slot where the cleaning tape is located. From the Drive to Clean drop-down list, select the drive to be cleaned Part Number /2007

85 Remote Management Utility 3. Press Execute the Clean. When the cleaning cycle completes, the library returns the cleaning cartridge back to the original slot. Perform a Library Diagnostic 1. Using the diagnostic menu option, select the type of test and length. Table 5-9 lists the diagnostic tests that can be performed and the preset lengths of time for them to run. 2. Press Start the Diagnostic. When the cleaning cycle completes, the library returns the cleaning cartridge back to the original slot. NOTE: After starting a diagnostic test, clicking any RMU tab aborts the diagnostic. Also, a message is displayed in the OCP with an Abort button. Pressing Abort stops the diagnostic. Table 5-9: Diagnostic Options Option Diagnostic to Run Time to Run Description Choose from five different tests: Cartridge Cycle randomly fetches from and stows to slots. Drive Cycle randomly fetches from and stows between slots and a drive. Exercise Shuttle Motor runs the shuttle around the track, stopping at random positions. Exercise Picker Motor runs the picker all the way in and back out to the inventory touch position. Exercise Vertical Motor repeatedly raises and lowers the shuttle track. Static Bar Code Test repeatedly performs an inventory to check bar code reader accuracy. Default: Cartridge Cycle. Use the drop-down list to select the length of time the test should run. Options include: 1 minute 5 minutes 10 minutes 30 minutes 1 hour 2 hours 5 hours No Time Limit Default: 1 minute. Part Number /

86 Chapter 5 Reboot the Loader The last item on this web page forces a reboot of the loader. This option is necessary whenever firmware is updated or major changes are made to the configuration. History Tab The History button provides access to the loader trace logs (Figure 5-23). You can either view a trace log on-screen or download it as a file. When you select a file for downloading, a Save As window appears allowing you to select a network destination for the download. CAUTION: Before the Send a Support Ticket option can be used, the Configuration settings must be entered. Refer to Notification Registration on page 5-19 for details. Display a Library Trace Log Figure 5-23: RMU History Screen From the drop-down list, select either a full or diagnostic trace. The diagnostic trace is a subset of the full trace showing only higher-level information. By clicking the Display Trace button, a processed trace file is created and displayed in the web browser (Figure 5-24 on page 5-29). Scroll down to see all the information. Use the web browser Print option to make a hard copy of the information Part Number /2007

87 Remote Management Utility Download a Trace Log File from the Library Figure 5-24: Displayed Full Trace Log You can download the full or diagnostic binary trace log using the download option. Right-click the appropriate link and save the file. Send a Support Ticket IMPORTANT: The loader must be registered with Overland before this option will work. Part Number /

88 Chapter 5 When the Send Ticket is clicked, a is sent to [email protected] with the loader serial number and latest Diagnostic Trace log attached. Technical Support uses the e- mail to look up the registered user information and contacts them to help troubleshoot the problem. Help Link The Help link on the right side of the top bar opens a PDF version of this user guide. Logout Link The Logout link on the right side of the top bar provides an easy exit from RMU by shutting down the web link. It is also recommended that you close your browser to clear all temporary caches Part Number /2007

89 CHAPTER 6 Troubleshooting and FSCs This section provides some troubleshooting information and a list of Fault Symptom Codes (FSCs) for the ARCvault loader that may be displayed when there is a possible malfunction. A descriptive message and instructions for clearing the fault accompany each FSC. Possible Problems An incorrect installation or configuration can cause platform problems. In such a case, the loader appears to be operating normally, but data can not be interchanged. An error code may be displayed on the OCP touch screen. To resolve an error caused by this type of problem, check your installation and configuration setup. Refer to your user guide for information on how to correctly install and configure the loader. General drive errors usually result from a miscommunication between the loader and tape drive, or a mechanical malfunction within the loader. Both platform problems and general drive errors display an FSC and an error message on the OCP touch screen and the RMU Library Health Status table. Use the FSC to determine a recovery procedure or report errors to your service provider. Sample Screens When a malfunction occurs, an error message is displayed on the OCP touch screen: Figure 6-1: Sample OCP Error Message Screen Use the arrow buttons on the right to scroll down to see all the message. The same information is available in the RMU. Click the Status tab and choose the Library Health option to view the following table: 0501 Figure 6-2: Sample RMU Error Message in Library Health Table Part Number /

90 Chapter 6 Error Recovery To simplify the error recovery process, follow this General Troubleshooting procedure (Figure 6-3) using the table and Error Recovery Procedure (ERP) flowcharts to troubleshoot the problem. START Customer reports either a backup application failed or a Fault Symptom Code (FSC) is being displayed. New FSC Found Using the Fault Code Table, note number of the Error Recovery Procedure (ERP). Yes FSC listed in Fault Code Table? No Note fault code and error message. Retrieve library trace. ERP = 1? No Yes ERP = 1 Yes Attempt to run standalone cartridge-cycle and drive-cycle diagnostics on library. ERP = 2? No Yes ERP=2 FSC listed in Fault Code Table? No Passed? ERP = 3? Yes No Yes No ERP=3 Attempt to run read/write tests to tape drive with known good media. ERP = 4? Yes No ERP=4 No Passed? ERP = 5? No ERP = 6? Yes Yes ERP=5 Drive R&R Yes Verify system and application is at appropriate revision levels and has no defective hardware or cabling. No ERP=6 ERP = 7? Yes No Problem Resolved? No ERP=7 Yes ERP=8 Level 3 Escalation END (Resume normal operation) Figure 6-3: General Troubleshooting Procedure 6 2 Part Number /2007

91 Troubleshooting and FSCs FSC/ERP Cross-Reference Table Table 6-1 lists the possible FSCs and accompanying messages and descriptions. Use the listed ERP number to determine the correct procedure to use for resolving the problem: Table 6-1: FSC/ERP Cross-Reference FSC Message ERP Description 0101 Serial Port Initialization Error 1 The serial port controller on the loader controller card failed to initialize during POST NvRAM Update Error 1 The non-volatile RAM did not update during POST Non-Volatile Configuration Save Error 0404 Drive Configuration Error. Fullheight drive Is incorrectly cabled. 1 The non-volatile RAM configuration did not save correctly during POST. 2 The loader detected that the wrong serial cable is connected to the full height drive Drive Initialization Error 2 The tape drive did not initialize correctly during POST Bar Code Reader Not Detected 1 The bar code reader was not detected during POST OS Critical Error 1 The loader firmware encountered a critical internal error Network Catastrophic Error 1 The RMU firmware encountered a critical internal error during network initialization. 0A01 Invalid Ethernet (MAC) Address 1 An invalid MAC address was encountered when the loader was initializing the RMU ethernet port. 0A02 Invalid IP Subnet Mask ( ) 3 An invalid IP subnet was detected when initializing the RMU ethernet configuration. 0C01 Firmware Exception 1 The loader firmware encountered a critical internal error SCSI Firmware Error 1 The loader SCSI firmware encountered a critical internal error SCSI Initialization Error: None of the attached drives have ADI Bridging enabled. 2 The loader SCSI firmware was not able to initialize because an ADI-enabled drive was not detected Invalid Control Command 1 The loader control firmware detected an invalid internal command Loader Not Ready 1 The loader control firmware detected that the loader hardware was not ready Illegal Move 1 The loader control firmware detected an illegal move attempted by an internal process. Part Number /

92 Chapter Door Open, Library motion halted. Close door to continue. 200F Drive Media Removal Prevented, Allow media removal using the software application or reboot the library. 4 The loader door/switch is open and all robotics operations are suspended until this condition is cleared. 5 A host move medium command was attempted but the loader detected that the drive is in a prevent media removal state from the host Control Firmware Error 1 The loader control firmware detected a critical internal error. 20B0 Unknown exchange for the async message 3000 Motor Fault Condition, see trace for details Table 6-1: FSC/ERP Cross-Reference (Continued) FSC Message ERP Description 1 The loader interprocess communications firmware detected a critical internal error. 1 A motor fault condition was detected and the loader trace file is required for additional error detail Picker Tach Errors 1 The loader picker motor has reported excessive tach errors Bin Fetch Failure 6 The loader failed to fetch a cartridge from a slot and all retries were exhausted Bin Stow Failure 6 The loader failed to stow a cartridge to a slot and all retries were exhausted Drive Fetch Failure 7 The loader failed to fetch a cartridge from a drive and all retries were exhausted Drive Stow Failure 7 The loader failed to stow a cartridge to a drive and all retries were exhausted Drive Status Failure 2 The loader was not able to get status from the drive serial (ADI) interface during the normal status check. 301B Drive Communication Error 2 The loader was not able to communicate with the drive ADI. 301C Drive Get General Status Fail 2 The drive did not return the general status packet over the ADI. 301E Drive Unload Fail 8 The drive did not successfully unload a cartridge when the loader issued the eject command over the ADI Undefined Config 2 The loader firmware detected an invalid configuration during a diagnostic operation. This error usually indicates an internal hardware problem. 6 4 Part Number /2007

93 Troubleshooting and FSCs 3035 Drive Unload Prevented, The host has prevented removal of the cartridge in some drives, and the library is unable to read their barcode labels. 5 The loader was unable to eject the cartridge from the drive to scan its barcode during an inventory because the drive is in a prevent media removal state. The prevent media removal state is set by a host SCSI command to the drive Loader Received Invalid Cmd 1 The loader firmware process detected an invalid internal command Loader Invalid Drive Number in Cmd 1 The loader firmware process detected an invalid drive number in an internal command No Cartridges In Library 4 A cartridge cycle diagnostic was attempted with no media in the loader Too Many Cartridges 4 A cartridge cycle diagnostic was attempted with no empty slots in the loader Need 3 Cartridges Minimum 4 A drive cycle diagnostic was attempted with too few cartridges in the loader Need 1 Drive Minimum 4 A drive cycle diagnostic was attempted but no drives were detected Memory Allocation Error 1 The loader firmware detected an internal memory allocation error. 305B Diag Fetch, Drive not loaded 6 The drive cycle diagnostic attempted to fetch a cartridge from the drive and detected the drive in an unexpected not loaded state. 305F Invalid bin number 1 During cartridge cycle or drive cycle diagnostics, the loader firmware detected an invalid slot selection. This condition indicates a diagnostic firmware error Cart blocking vertical 6 The loader detected an unexpected cartridge ejected from the drive when the shuttle is not in front of the drive. This condition prevents the vertical robotics movement and requires manual intervention Unable to Complete Homing Algorithm Table 6-1: FSC/ERP Cross-Reference (Continued) FSC Message ERP Description 6 The loader could not complete the vertical homing algorithm. This usually indicates an obstruction (such as, a cartridge in the bottom of the chassis or other impediment) Drive Eject Failed 7 The loader issued an eject command over the ADI and drive 1 did not successfully eject Drive Eject Failed 7 The loader issued an eject command over the ADI and drive 2 did not successfully eject. Part Number /

94 Chapter Diag get drive status failed 2 The loader diagnostic firmware failed to get ADI status from drive Diag get drive status failed 2 The loader diagnostic firmware failed to get ADI status from drive Drive Stow Fail, Media Returned to Source 3083 Drive Stow Fail, Media Remains in Drive 3084 Unsupported Drive for Requested Operation Table 6-1: FSC/ERP Cross-Reference (Continued) FSC Message ERP Description 7 The loader was unable to successfully stow a cartridge to the drive so the cartridge was returned to the originating slot. 7 The loader was unable to successfully stow a cartridge to the drive but the cartridge was left in the drive. 2 The loader detected an unsupported drive (usually a hardware error). 308F No Retry Fault on Fetch/Stow 1 A robotics fetch stow operation failed and no retry was possible. 30B0 Mail Slot Load/Unload Error 6 The loader was unable to fetch/stow the import/export slot Picker Jammed 7 The loader detected a jam condition with the picker motor Picker Overtraveled Stall 7 The loader detected an unexpected overtravel condition when moving the picker motor to a position (stall was expected) Flex cable failure 1 The loader was unable to extend the picker due to a possible flex cable fracture. 310F Picker Jammed on Stow 7 The loader detected a picker motor jam while stowing a cartridge Picker Retraction Jam 7 The loader was unable to retract the picker motor and a jam condition was detected Shuttle Jammed 7 The loader shuttle motor was stalled/jammed during a shuttle move operation Cart sense switch failed 6 The loader did not detect the cartridge sense switch in the shuttle assembly Cart stuck halfway in shuttle 6 The loader firmware detected a cartridge stuck halfway in the shuttle or the shuttle shipping tie-down wire was not removed an unrecoverable hardware condition Vertical Elevator Jammed 6 The loader vertical motor was stalled/jammed during a vertical move operation Expired Cleaning Cart 9 The loader detected an expired cleaning cartridge as reported by a drive. 6 6 Part Number /2007

95 Troubleshooting and FSCs Table 6-1: FSC/ERP Cross-Reference (Continued) FSC Message ERP Description 5016 Not a Cleaning Cart 9 A clean operation was attempted through the loader menu but the drive reported that it was not a cleaning cartridge. 503B Move Command Fail 9 A loader (menu mode) cartridge move operation failed. 503C Clean Operation Time-out 9 A loader (menu mode) clean operation failed. 70nn OCP Control errors 1 All of these fault codes ( FF) should be considered loader internal firmware errors related to OCP firmware errors Cartridge load recovery failed. 8 The drive failed to successfully load the cartridge at the completion of a loader stow-todrive operation Drive Load did not Complete. 8 The loader stowed a cartridge to the drive but the drive did not successfully complete the load operation in the time-out period Drive Load Error 8 The drive reported a cartridge load error through the ADI. 800A Expired Cleaning Cartridge 9 The drive reported an expired cleaning cartridge error through the ADI. 800B Unsupported Media Format 8 The drive reported through the ADI a media format that is not supported by the drive. 800C Invalid Cleaning Cartridge 9 The drive reported an invalid cleaning cartridge error through the ADI. 800D Defective Media 6 The media in the tape drive cannot be used Firmware update failed 5 Drive firmware update using RMU failed. A00n SMX error 1 All of these fault codes (A001-A0nn) should be considered loader internal firmware problems related to interprocess task communication errors. C0nn RMU Firmware errors 1 All of these fault codes (C001-C0nn) should be considered loader internal firmware problems related to RMU firmware failures. Error Recovery Procedures Use these following 10 troubleshooting ERP flowcharts to diagnose the problem that caused the FSC. Table 6-2 lists ERP codes and the possible problem area. This list includes only those procedures that can be safely performed by an end user. Part Number /

96 Chapter 6 Table 6-2: Error Recovery Procedures ERP # Possible Problem Area 1 Defective chassis 2 Defective chassis or drive 3 User configuration error 4 User operation error 5 System or application error 6 Defective media or chassis 7 Defective media, chassis, or drive 8 Defective media or drive 6 8 Part Number /2007

97 Troubleshooting and FSCs ERP = 1 Reboot the library and retry the operation that produced the FSC. New FSC FSC displayed? No FSC Same FSC 1. Turn off power to the library. 2. Wait 5 seconds. 3. Power up the library. 4. Retry the operation that produced the fault code. New FSC FSC displayed? No FSC Same FSC New FSC Found Chassis R&R END (Resume normal operation) Figure 6-4: Error Recovery Procedure 1 Part Number /

98 Chapter 6 ERP=2 Reboot the library and retry the operation that produced the FSC. New FSC FSC displayed? No FSC Same FSC 1. Turn off power to the library. 2. Wait 5 seconds. 3. Power up the library. 4. Retry the operation that produced the fault code. New FSC FSC displayed? No FSC Same FSC New FSC Found Chassis/ Drive R&R END (Resume normal operation) Figure 6-5: Error Recovery Procedure Part Number /2007

99 Troubleshooting and FSCs ERP=3 Instruct the customer on the correct value to enter for their library configuration. FSC displayed? Yes No END (Resume normal operation) Chassis R&R Figure 6-6: Error Recovery Procedure 3 ERP=4 Correct the condition indicated by the fault code and retry the operation. FSC displayed? Yes No END (Resume normal operation) Chassis R&R Figure 6-7: Error Recovery Procedure 4 Part Number /

100 Chapter 6 ERP=5 Verify that the system, drivers, and backup application are supported configurations running at the current version, then retry the operation. FSC displayed? Yes No END (Resume normal operation) Level 3 Escalation Figure 6-8: Error Recovery Procedure Part Number /2007

101 Troubleshooting and FSCs ERP=6 Reboot the library to attempt to clear the fault condition. New FSC FSC displayed? Same FSC No FSC Select a different piece of media and retry the move operation. New FSC FSC displayed? Same FSC No FSC Remove the defective media from the library. New FSC Found END (Resume normal operation) Chassis R&R Figure 6-9: Error Recovery Procedure 6 Part Number /

102 Chapter 6 ERP=7 Reboot the library to attempt to clear the fault condition. New FSC FSC displayed? Same FSC No FSC Select a different piece of media and retry the fetch/stow operation. Chassis/ Drive R&R New FSC FSC displayed? Same FSC Try the move operation to/from a different slot. No FSC Remove the defective media from the library. No Was the operation successful? Yes New FSC Found END (Resume normal operation) Chassis R&R Drive R&R Figure 6-10: Error Recovery Procedure Part Number /2007

103 Troubleshooting and FSCs ERP=8 Reboot the library to attempt to clear the fault condition. New FSC FSC displayed? Same FSC No FSC Retry the drive fetch/stow operation with a different piece of media. New FSC FSC displayed? Same FSC No FSC Remove the defective media from the library. New FSC Found END (Resume normal operation) Drive R&R Figure 6-11: Error Recovery Procedure 8 Part Number /

104 Chapter 6 Chassis/ Drive R&R Remove the suspected tape drive assembly from the library and inspect for visible damage. Damaged? Yes Replace tape drive assembly. No Yes Dual Drives? Yes Swap drives to check drive vs. position. Retry the operation. Problem with same physical drive? No No Inspect the chassis assembly interconnect cabling for visible damage. Damaged? Yes Replace chassis assembly. No Replace both chassis assembly and tape drive assembly. END (Resume normal operation) Figure 6-12: ERP Chassis vs. Tape Drive ERP 6 16 Part Number /2007

105 Troubleshooting and FSCs Level 3 Escalation Save a Library Trace at the point of failure. Save all system information, version information, system logs, and application logs. Notify technical support and wait for patch. Apply library or system patch. No Problem resolved? Yes END (Resume normal operation) Figure 6-13: Level 3 Escalation ERP Magazine Release Should there be a loss of power, you can still access the magazines in an ARCvault loader. To release a magazine, open the door and, using a very stiff wire or small hex driver that is at least 2 inches (5cm) long, guide the tool in the groove under the magazine handle and press the release switch at the rear of the front frame (Figure 6-14). Part Number /

106 ARC-0008 Chapter 6 Door Media Magazine Insert Wire or Tool Here Figure 6-14: Location of Magazine Release Hole Tape Drive Removal While troubleshooting the loader, it may become necessary to remove the tape drive assembly for examination. Follow this procedure to correctly and safely remove the assembly: 1. At the OCP, press Power > Power Off Library to power down the unit. 2. After the unit has shut down, remove the power cord. 3. At the rear, remove the LVD SCSI cable and terminator from the drive cover SCSI ports (Figure 6-15). Thumbscrews Power Switch AC Receptacle Drive Cover SCSI Ports Ethernet Figure 6-15: ARCvault Drive Access 4. Loosen the two thumbscrews on the sides of the drive cover. 5. Remove the drive cover. a. Gently pull the drive cover out and hold it approximately 2 inches (5cm) below the unit (Figure 6-16). b. Unplug the fan wiring from the fan connector Part Number /2007

107 ARC-0028 Troubleshooting and FSCs c. Unplug the SCSI cable from the drives. d. Set the drive cover aside. Serial Cable SCSI Cable Power Cables Left Guide Right Guide Fan Cable Connector Drive Cover Figure 6-16: Drive Cover SCSI and Fan Cables 6. Unplug the power and serial cables from the drives and position them off to the right. 7. Grasp the guide grips and slide the drive assembly out of the unit. Reverse the process to reinstall the tape drive assembly. Touch Screen Overrides If calibration or contrast problems exist with the OCP touch screen, it may not be possible to make changes using the OCP. However, there are overrides that can address these issues. Touch Screen Forced Recalibration 1. Cycle the unit s power. 2. At the startup screen, press the following sequence: a. Upper right quadrant b. Lower left quadrant c b a d Avoid this button c. Upper left quadrant d. Lower right quadrant 3. Following the on-screen instructions, press the boxed X at the lower left of the screen, and then press the boxed X at the upper right. The screen should now be recalibrated and ready to use. Part Number /

108 Chapter 6 Touch Screen Contrast Reset 1. Cycle the unit s power. 2. At the startup screen, press the following sequence: d a/c a. Upper right quadrant b. Lower right quadrant b Avoid this button c. Upper right quadrant d. Upper left quadrant The screen is returned to the default setting of 32. Use Setup > Utilities > Diagnostics > Screen Calib to make any changes Part Number /2007

109 ARC-0008 CHAPTER 7 Replacing Components There are three components in the ARCvault 12 that are customer replaceable: Tape Drive Drive Cover Assembly (with exhaust fan) Media Magazine Replacing a Tape Drive Should the need arise, it is easy to remove and replace an ARCvault tape drive. WARNING: Neither the touch screen nor the power switch completely shuts off power to the unit. To reduce the risk of electrical shock or damage to the equipment, remove the power cord. Die Library lässt sich weder durch die Bedienung des Tastbildschirms, noch des Betriebsschalters völlig ausschalten. Stecken Sie das Netzkabel aus, um das Risiko eines elektrischen Schlags zu vermeiden. Remove Old Drive 1. At the OCP, press Power > Power Off Library to power down the unit. 2. After the unit has shut down, remove the power cord. 3. At the rear, remove the LVD SCSI cable and terminator from the drive cover SCSI ports (Figure 7-1). Thumbscrews Power Switch AC Receptacle Drive Cover SCSI Ports Ethernet Figure 7-1: ARCvault Drive Access 4. Loosen the two thumbscrews on the sides of the drive cover. 5. Remove the drive cover. a. Gently pull the drive cover out and hold it approximately 2 inches (5cm) below the unit (Figure 7-2). b. Unplug the fan wiring from the fan connector. c. Unplug the SCSI cable from the drives. Part Number /

110 ARC-0018 ARC-0028 Chapter 7 d. Set the drive cover aside. Serial Cable SCSI Cable Power Cables Left Guide Right Guide Fan Cable Connector Drive Cover Figure 7-2: Drive Cover SCSI and Fan Cables 6. Unplug the power and serial cables from the drive and position them off to the right. 7. Grasp the guide grips and slide the drive assembly out of the unit. Replace Full-Height Drive NOTE: To replace a half-height drive, go to Replace Half-Height Drive on page Remove the four screws that secure the old drive to the drive assembly guides. 2. Position the guides on each side of the new drive (Figure 7-3). Figure 7-3: Reattaching the Brackets to a Full-Height Drive 3. Using the new M3x6mm screws, attach the guides to the new drive using the top holes of the lower pairs. Replace Half-Height Drive 1. Remove the four screws that secure the old half-height drive to the guides (Figure 7-4). 7 2 Part Number /2007

111 ARC-0016 Replacing Components 2. Slide the old drive out of the guides leaving the air dam in place. If necessary, loosen the screws on the air dam. 3. Slide the new drive into the guides. 4. Using the new M3x6mm screws, attach the drive to the guides. Drive Front Right Guide Left Guide Screws (Located in Slots) Air Dam Figure 7-4: Removing an ARCvault Half-Height Drive Reinstall the Drive 1. With the wiring positioned off to the right, slide the drive and bracket assembly back into the drive bay. 2. Reattach the power and serial cables to the drive. IMPORTANT: 3. Holding the drive cover below the drive opening, reattach the SCSI cable to the drive. 4. Plug in the fan connector. 5. Reseat the drive cover and tighten the two thumbscrews. Be sure all drive wiring is secure in the space behind the drive assembly and not caught between the drive cover and the unit. 6. Reinstall the LVD SCSI cable and terminator to the drive cover. 7. Plug in the power cord and power on the unit. 8. Check the OCP Status to verify that the unit recognizes the new drive. Part Number /

112 ARC-0013 Chapter 7 Replacing Drive Cover Assembly The drive cover assembly includes the exhaust fan (Figure 7-5). Should the fan or wiring fail, replace the entire assembly. Remove Old Assembly Figure 7-5: Drive Cover Assembly 1. At the OCP, press Power > Power Off Library to power down the unit. 2. After the unit has shut down, remove the power cord. 3. At the rear, remove the LVD SCSI cable and terminator. 4. Loosen the two thumbscrews on the sides of the drive cover. 5. Remove the drive cover assembly. a. Gently pull the assembly out and hold it approximately 2 inches (5cm) below the unit. b. Unplug the fan wiring from the fan connector. c. Unplug the SCSI cable from the drive. d. Set aside the old assembly. Install New Assembly 1. Holding the new drive cover assembly below the drive bay opening, connect the SCSI cable to the back of the drive and plug in the fan wiring. IMPORTANT: Be sure all drive wiring is secure in the space behind the drive assembly and not caught between the drive cover and the unit when reseating the cover. 2. Seat the assembly in the drive bay opening and tighten the two thumbscrews. 3. Reinstall the LVD SCSI cable and terminator. 4. Plug in the power cord and power on the unit. 5. Check the fan to verify it is working. 7 4 Part Number /2007

113 ARC-0006 Replacing Components Replacing A Media Magazine Should it become necessary to replace a media magazine, a replacement magazine can be ordered separately. Figure 7-6: Right Media Magazine CAUTION: Keep a loaded magazine level. Tilting the magazine can result in the tapes falling out and possibly being damaged. Also, don t hold a magazine by just the handle; use both hands to support it. 1. At the OCP Default screen, press Media > Mag Access. Wait for the robotics to come to a complete stop. 2. Press the unlock button for the magazine being replaced. 3. Open the door and carefully remove the magazine. 4. If necessary, transfer any cartridges to the new magazine. 5. Carefully slide the new magazine into the library until it latches. 6. Close the door. 7. If necessary, repeat Steps 2 6 for the other magazine. 8. Press Back twice to return to the Default screen. Wait while the library automatically inventories the magazine. Part Number /

114 Chapter Part Number /2007

115 APPENDIX A ARCvault Specifications Physical Specifications Library Configuration Maximum number of tape cartridges 12 Number of media magazines 1 Slots per magazine 12 Number of Drives 1 half-height SCSI LTO drive Number of Possible Reserved Slots Up to 12 Capacity Native capacity in TB (LTO-3 / LTO-2) 4.8 / 2.4 Max. compressed * storage in TB (LTO-3 / LTO-2) 9.6 / 4.8 Performance Native / Compressed * LTO-2 transfer rate (GB/hr) 86.4 / Single half-height drive Native / Compressed * LTO-2 transfer rate (GB/hr) / Dual half-height drives Native / Compressed * LTO-3 transfer rate (GB/hr) 288 / 576 Single Full-height drive Interfaces SCSI HD 68 Ethernet RJ-45 Serial RJ-11 LCD Touch Screen Dimensions 2.5 x 1.25 (6.4cm x 3.2cm) Type Pressure-sensitive blue and light-gray screen Resolution 128 x dpi Physical Dimensions Dimensions (H x W x D) x 18.9 x in. (8.6 x 48.3 x 87.0 cm) Weight Empty 32 lbs (14.5kg) Base Configuration Weight: Single Half-Height Drive Single Full-Height Drive Shipping Weight: Single Half-Height Drive Single Full-Height Drive Fully Configured Weight with Maximum Number of Magazines, Tapes, and Drives 35 lbs (16kg) 38 lbs (17kg) 50 lbs (22.5kg) 53 lbs (24kg) 40.5 lbs. (18.5kg) * Assumes compression ratio of 2:1. Actual performance may vary with the application. Part Number /2007 A 1

116 Appendix A Technical Information Operational Specifications Mount time Less than 60 seconds, estimated Dismount time (excluding rewinding) Less than 60 seconds, estimated Inventory time (full including tape drives) Less than 2 minutes Rewind time (maximum/average) 98/49 seconds Air Flow 38 CFM Noise (maximum at 1m) 63.2 db Power Consumption Idle State / Average Running State 80 Watts Peak Power 165 Watts Voltage Input Voltage, Low * VAC ±10% Input Voltage, High * VAC ±10% Input Frequency Hz AC Power Input One IEC320 C14 style rear-panel receptacle BTU Heat Load Idle State / Average Running State 68 BTU/hour (72 kj/hour) Peak Power 563 BTU/hour (594 kj/hour) * The low voltage nominal will be 110 VAC and the high voltage nominal will be 220 VAC. Based on BTU/watt. Reliability and Safety Reliability Mean time between failures (MTBF) Maximum swaps before failure (MSBF) Design life Mean time to repair (MTTR) Safety Standards NRTL - US NRTL - Canada CE Marking (European Union) More than 250,000 hours More than 1,000,000 cartridge swaps 7 years Less than 30 minutes IEC , Standard for Safety of Information Technology Equipment CAN/CSA-C22.2 No. 950, Standard for Safety of Information Technology Equipment Low Voltage Directive, 72/23/EEC, European Union A 2 Part Number /2007

117 ARCvault Specifications Temperature, Humidity and Altitude Operating Dry Bulb Temperature -10 C to 40 C Temperature Gradient 1 C / min. (across the range) Temperature Shock 15 C (over 2 min.) Wet Bulb Temperature 26 C Relative Humidity 15% to 85% (noncondensing) Humidity Gradient 10% / hr. Power On No Tape Loaded (Unpacked 72 hours) Dry Bulb Temperature 0 C to 50 C Temperature Gradient 15 C / hr. (across the range) Temperature Shock 15 C (over 2 min.) Wet Bulb Temperature 30 C Relative Humidity 10% to 95% (noncondensing) Humidity Gradient 10% / hr. Non-Operating Long Term (Packed or Unpacked) Dry Bulb Temperature -40 C to 60 C Temperature Gradient 20 C / hr. (across the range) Temperature Shock 15 C (over 2 min.) Wet Bulb Temperature 30 C Relative Humidity 5% to 95% (noncondensing) Humidity Gradient 10% / hr. Transit Short Term (Packed 7 Days) Dry Bulb Temperature -40 C to 60 C Temperature Gradient 25 C / hr. (across the range) Temperature Shock 15 C (over 2 min.) Wet Bulb Temperature 30 C Relative Humidity 5% to 95% (noncondensing) Humidity Gradient 10% / hr. Part Number /2007 A 3

118 Appendix A Shock Operating (Within Spec No Damage) Peak Acceleration 1.5 Gs Duration 11ms Wave Shape 1/2 sine pulses Application X,Y,Z axes, repeat 3 times Non-Operating, with Tape Cartridges Removed (Unpacked No Damage) Peak Acceleration 25 Gs Duration 11ms Wave Shape 1/2 sine pulses Application X,Y,Z axes, repeat 3 times Transit/Storage (Packed No Damage) Peak Acceleration 30 Gs Duration 30ms Wave Shape 1/2 sine pulses Application X,Y,Z axes, repeat 3 times Physical Drop Test (Packed No Damage) Drop Test Distance 30 in. Application Per ISTA (1 time) Vibration Operating (Within Spec No Damage) Frequency Range Hz Peak Acceleration 0.25 G Wave shape Sinusoidal, 1 octave/min. Application X,Y,Z axes 2 sweeps per axis Non-Operating (Unpacked No Damage) Frequency Range Hz Peak Acceleration 1.0 G Wave shape Sinusoidal, 1 octave/min. Application X,Y,Z axes 2 sweeps per axis Transit/Storage (Packed No Damage) Random Vibration Test ASTM D Considerations Air and Truck only A 4 Part Number /2007

119 ARCvault Specifications Electromagnetic Emissions Agency Standards FCC US Std. 47 CFR, Part 15 Rules, Class A. Notation on Product Industry Canada (ICES) Industry Canada Rules, ICES-003, Class A. Notation on product CE Marking (European Union) EMC Directive, 89/336/EEC Laws, relating to electromagnetic compatibility, European Union EN55022, Standard, RFI limits, Information Technology Equipment, Class A EN55024, Information Technology Equipment, Immunity. VCCI (Japan) Class A per CISPR 22, Japan. VCCI statement on product BSMI (Taiwan) CNS: 13438, Taiwan. Class A Part Number /2007 A 5

120 Appendix A A 6 Part Number /2007

121 APPENDIX B Updating the Firmware As new features and functionality are made available, it is recommended to update the ARCvault firmware. When using FTP instead of HTTP to update the firmware, use one of the following two procedures. Using a Local FTP Server 1. Download the latest firmware from the Overland website to a local computer. 2. Using either an FTP software program or a web browser, access the Upload folder located at the IP address of the ARCvault unit. For example, in Internet Explorer, type ftp:// for the URL. NOTE: Currently, only Internet Explorer is able to be used with ARCvault since Mozilla-based browsers can only download from FTP sites, not upload. 3. At the login screen, enter wtlc for the User Name and 1 for the Password. NOTE: If you have already changed the User password, enter the new password. 4. Copy the firmware BIN file to the Upload folder. This can also be accomplished in IE by dragging and dropping the file icon onto the Upload browser page. 5. Launch and log into RMU. 6. Click the Function button on the Tool Bar. 7. In the Update Library Firmware Using FTP area, verify that the default Local FTP Server is selected and click Start The Update. 8. At the MaintenancePostData screen, click the firmware file name. Both the web page and front touch screen show the progress of the upgrade. Wait approximately 2 minutes while the CRC is verified, the BIN file is installed, and the CRC id reverified. 9. Upon completion of the update, the loader automatically reboots. Wait until the POST process completes before relogging onto the system. NOTE: If the update fails, an error message is displayed. Refer to Chapter 6, Troubleshooting and FSCs, for information about the error. Using a Remote FTP Server 1. Launch RMU by typing followed by the IP address of the ARCvault unit in a browser. 2. At the login screen, enter 2 for the Administrator password. NOTE: If you have already changed the Administrator password, enter the new password here. 3. Click the Setup button. Part Number /2007 B 1

122 Appendix B 4. Click the Remote FTP Config button. 5. Verify that these remote server settings are correct: Remote FTP Server Address Remote FTP Server User ID Remote FTP Server Password Remote FTP Server Initial Directory 6. Verify that RMU has access through the network firewall. 7. Click the Function button. 8. In the Update Library Firmware Using FTP area, verify that the Remote FTP Server is selected and click Start The Update. Both the web page and front touch screen show the progress of the upgrade. Wait approximately 2 minutes while the CRC is verified, the BIN file is installed, and the CRC is reverified. 9. Upon completion of the update, the loader automatically reboots. Wait until the POST process completes before relogging onto the system. NOTE: If the update fails, an error message is displayed. Refer to Chapter 6, Troubleshooting and FSCs, for information about the error. B 2 Part Number /2007

123 APPENDIX C Available Commands The following table is an alphabetized list of the commands and configuration options available for the ARCvault 12 Loader. It also shows the interfaces from which the item can be accessed. A na is shown when the item is not available in the particular interface. Table C-1: Commands & Configuration Option Interface Locations Command/Option Remote Management Utility OCP Touch Screen Auto Clean mode, choosing na Setup > Edit Opts > Library > Auto Clean Mode Bar code label, alignment Bar code label, check digit options Bar code label, number of characters Setup > Library > Bar Code Label Alignment Setup > Library > Bar Code Label Check Digit Setup > Library > Bar Code Label Size Calibrate the OCP touch screen na Setup > Utilities > Diagnostics > Screen Calib Clean a drive manually Functions > Perform a Drive Cleaning Operation na na na Setup > Utilities > Service > Clean Drive Contrast level setting for the OCP na Setup > Edit Opts > Library > LCD Contrast Determine if bar code label used on tape cartridge Diagnostics performed on bar code labels Diagnostics performed on drive Diagnostics performed on cartridge picker Diagnostics performed on shuttle Diagnostics performed on tape cartridges Diagnostics performed on vertical track assembly Drive configured as bridge to host Drive Firmware update using FTP Status (mouse-over media) Status > Right Mag > {slot n} Functions > Perform a Library Diagnostic > Static Bar Code Test Functions > Perform a Library Diagnostic > Drive Cycle Functions > Perform a Library Diagnostic > Exercise Picker Functions > Perform a Library Diagnostics > Exercise Shuttle Functions > Perform a Library Diagnostic > Cartridge Cycle Functions > Perform a Library Diagnostics > Exercise Vertical Setup > Library > Drive used for LUN1 Bridge Functions > Update Drive Firmware Using FTP na Setup > Utilities > Diagnostics > Drive Cycle na na Setup > Utilities > Diagnostics > Cart Cycle na na na Part Number /2007 C 1

124 Appendix C Drive Firmware update using HTTP Functions > Update Drive Firmware Using HTTP Drive n information, detailed Status > Full Drive Status na Drive n information, general Status Status > Dr n Drive n SCSI ID changing event notices, attaching trace file event notices, address to be notified event notices, setting return address event notices, SMTP server address Setup > Drives > Drive Number n > SCSI ID Setup > Notifications > Configuration > Attach Trace File to Message Setup > Notifications > Configuration > Address n Setup > Notifications > Configuration > Return Address Setup > Notifications > Configuration > Server Address Error list by operational hour na Setup > Utilities > Diagnostics > Error Log Help na Help Help > Other Help I/E Element mode, choosing Setup > Library > I/E Slots na Inventory the magazines na Setup > Utilities > Diagnostics > Inventory IP address selection for RMU access Library Firmware update using FTP Library Firmware update using HTTP Setup > Network > Obtain Network Configuration from DHCP Server Functions > Update Library Firmware Using FTP Functions > Update Library Firmware Using HTTP Library name, changing Setup > Library > Library Name na na na na na na na Setup > Edit Opts > Network > IP Addr Assignment Media magazine access, all na Media > Mag Access > Unlock All Media magazine access, right na Media > Mag Access > Right Media magazine cartridge map, right Media magazines unlocked for access Table C-1: Commands & Configuration Option Interface Locations Command/Option Remote Management Utility OCP Touch Screen Status na na Status > Right Mag na Setup > Utilities > Service > Access All Mags Move media inside the unit Move Media Media > Move Media C 2 Part Number /2007

125 Available Commands Password added or changed for security level 1 web & FTP access Password added or changed for security level 2 web access Password validation for different levels of OCP access Passwords added or changed for OCP access Setup > Web Access > Web Level 1 and FTP Setup > Web Access > Web Level 2 na Setup > Passwords > Operator Administrator Setup > Edit Opts > Network > Web Lvl 1 FTP Login Setup > Edit Opts > Network > Web Lvl 2 Login Setup > Utilities > Security User Admin Factory Setup > Edit Opts > Passwords > User Admin Power off the unit na Power > Power Off Library Rebooting the unit Functions > Reboot Library Power > Reboot Library Reconfiguration forced to reset drive numbering after removal na Setup > Utilities > Service > Force Reconfig Remote FTP server address setup Setup > Remote FTP > Address na Remote FTP server initial directory setup Remote FTP server password setup Setup > Remote FTP > Initial Directory Setup > Remote FTP > Password Remote FTP server user ID setup Setup > Remote FTP > User ID na Reserved slots, setting Setup > Library > Reserved Slots Setup > Edit Opts > Library > Reserved Slots Reset configuration to default values Setup > Set Default Setup > Utilities > Service > Set User Defaults SCSI Bus ID setting for Drive 1 na Setup > Edit Opts > SCSI/FC > Drv 1 Bus ID SCSI import/export element base address setup SCSI Initialize Element Status response SCSI Mode Sense/Select Device Capabilities Page byte length SCSI product ID response SCSI Read Element Status command response SCSI Recovered Error sense key reporting status Table C-1: Commands & Configuration Option Interface Locations Command/Option Remote Management Utility OCP Touch Screen Setup > SCSI > Import/Export Element Base Address Setup > SCSI > Initialize Element Status Setup > SCSI > Device Capability Page Length Setup > SCSI > Product Identification Setup > SCSI > Report Element Type Setup > SCSI > Post Recovered Errors na na na na na na na na Part Number /2007 C 3

126 Appendix C Table C-1: Commands & Configuration Option Interface Locations Command/Option Remote Management Utility OCP Touch Screen SCSI Reset or Abort command response Setup > SCSI > Abort Move Status na SCSI storage element base address setup Setup > SCSI > Storage Element Base Address SCSI TapeAlert data options Setup > SCSI > TapeAlert Mode na SCSI transfer element base address setup SCSI transport element base address setup SCSI vendor ID response Secure login setting Security level 2 lockout of other users Slot activation SNMP traps authentication for Get commands SNMP traps authentication for Set commands SNMP traps authentication for Trap commands SNMP traps filtering standards SNMP traps host addresses SNMP traps protocol used Static IP address setup for RMU access Static IP default gateway setup for RMU access Static IP DNS server setup for RMU access Setup > SCSI > Transfer Element Base Address Setup > SCSI > Transport Element Base Address Setup > SCSI > Vendor Identification Setup > Web Access > Enable Web Secure Login Setup > Web Access > Disable Web Level 2 Access Setup > Library > Number of Enabled Slots Setup > Notifications > SNMP Notification > Get Community Name Setup > Notifications > SNMP Notification > Set Community Name Setup > Notifications > SNMP Notification > Trap Community Name Setup > Notifications > SNMP Notification > Trap Filter Setup > Notifications > SNMP Notification > Trap Address n Setup > Notifications > SNMP Notification > Trap Version na na na na Setup > Edit Opts > Network > Secure Web Login Setup > Edit Opts > Network > Disable Web Lvl 2 Access Setup > Network > IP Address Setup > Edit Opts > Network > Library IP Addr Setup > Network > Default Gateway na na na na na na na Setup > Edit Opts > Network > IP Gateway Setup > Network > DNS Server Setup > Edit Opts > Network > DNS Server C 4 Part Number /2007

127 Available Commands Static IP subnet mask setup for RMU access Setup > Network > Subnet Mask Setup > Edit Opts > Network > IP Mask Status of unit, operational Status Status Trace logs, downloading Trace logs, viewing online Table C-1: Commands & Configuration Option Interface Locations Command/Option Remote Management Utility OCP Touch Screen History > Download a Trace Log File from the Library > Library Full Trace File Library Diag Trace File History > Display a Library Trace Log > Library Full Trace Library Diag Trace View basic loader information Status (Library Status table) Setup > View Opts > Info View options without editing Status Setup > View Opts > Library SCSI/FC Network NOTE: See Setup > Edit Opts > <option> for details. na na Part Number /2007 C 5

128 Appendix C C 6 Part Number /2007

129 ARC-0005 CHAPTER D ARCvault 12 to 24 Upgrade Using an ARCvault Upgrade kit (available separately), you can convert an ARCvault 12 Loader into an ARCvault 24 Library. IMPORTANT: You must have Level 2 security access or higher to make this change. 1. Open the left door, insert the new left media magazine, and close the door. Figure D-1: Inserting the Left Media Magazine 2. Launch RMU from a remote PC or attached laptop. 3. Click Setup > Library. Part Number /2007 D 1

130 Chapter D Figure D-2: Library Options in RMU 4. Change Number of Enabled Slots from 12 to Reboot the loader using Functions > Reboot Library. 6. Log back on and verify that both media magazines are visible on the Status page. D 2 Part Number /2007

131 CHAPTER GL Glossary Address Bar Code Bridging An address is a data structure or logical convention used to identify a unique entity, such as a particular process or network device. The machine-readable representation of a product code. Bar codes are read by a scanner that passes over the code and registers the product code. The width of each black line and the subsequent white space between each line coincides with the numbers of the product code. Devices that connect and pass packets between two network segments that use the same communications protocol. Bus or Channel Firmware Internet IP iscsi isns Server A common physical path composed of wires or other media, across which signals are sent from one part of a computer to another. A channel is a means of transferring data between modules and adapters, or between an adapter and SCSI devices. A channel topology network consists of a single cable trunk that connects one workstation to the next in a daisy-chain configuration. All nodes share the same medium, and only one node can broadcast messages at a time. Software stored in read-only memory (ROM) or programmable ROM (PROM). Firmware is often responsible for the behavior of a system when it is first switched on. A global network of networks used to exchange information using the TCP/IP protocol. It allows for electronic mail and the accessing ad retrieval of information from remote sources. Short for Internet Protocol. IP specifies the format of packets and the addressing scheme. Short for Internet SCSI. iscsi is an IP-based storage networking standard for linking data storage facilities, developed by the Internet Engineering Task Force (IETF). By carrying SCSI commands over IP networks, iscsi is used to facilitate data transfers over intranets and to manage storage over long distances. The iscsi protocol is among the key technologies expected to help bring about rapid development of the storage area network (SAN) market, by increasing the capabilities and performance of storage data transmission. Because of the ubiquity of IP networks, iscsi can be used to transmit data over local area networks (LANs), wide area networks (WANs), or the Internet and can enable location-independent data storage and retrieval. Short for Internet Storage Name Service Server. This is a server on an iscsi SAN providing name registration service and query capability to other iscsi clients per the IETF draft isns specification. Part Number /2007 GL 1

132 Chapter GL LAN (Local Area Network) LTO LUN LVD MAC Address NVRAM RETMA Router SAN SCSI A network connecting computers in a relatively small area such as a building. Short for Linear Tape Open, a technology that was developed jointly by HP, IBM and Certance (Seagate). It is ideally suited for backup, restore and archive applications and provides reliability in both stand-alone and automated environments. An Ultrium format generation 3 cartridge has a capacity of up to 800 GB (2:1 compression) and up to 400 GB native, while the Ultrium format generation 2 has a capacity of up to 400 GB (2:1 compression) and up to 200 GB native. Short for Logical Unit Number. A SCSI or Fibre Channel device identifier. LUN is a subdivision of a SCSI target. Short for Low Voltage Differential. LVD is a method of powering SCSI cables that will be formalized in the SCSI-3 specifications. LVD uses less power than the current differential drive (HVD), is less expensive, and allows for higher speeds such as those of Ultra-2 SCSI. LVD requires 3.3 volts (versus 5 volts for HVD). Short for Media Access Control address, a hardware address that uniquely identifies each node of a network. Non-Volatile Random Access Memory is a type of memory that retains its contents when power is turned off. Short for Radio-Electronics-Television Manufacturers' Association. It is the common name given for a 19-inch distribution frame rack for mounting components. A router is a device that enables connectivity between Ethernet network segments. Short for Storage Area Network. A shared storage architecture connecting computers and storage devices for online data access. Each connected system can directly access any attached storage device. Usually refers to the network behind servers that links one or more servers to one or more storage systems. Each storage system could be RAID, tape backup, tape library, CD-ROM library, or JBOD. SANs operate with both SCSI and networking (IP) protocols. Servers and workstations use the FC network for shared access to the same storage device or system. Legacy SCSI systems are interfaced using an FC-to-SCSI bridge. Short for Small Computer System Interface. SCSI is an industry standard for connecting peripheral devices and their controllers to an initiator. Storage devices are daisy-chained together and connected to a host adapter. The host adapter provides a shared bus that GL 2 Part Number /2007

133 attached peripherals use to pass data to and from the host system. Examples of devices attached to the adapter include disk drives, CD-ROM discs, optical disks, and tape drives. In theory, any SCSI device can be plugged into any SCSI controller. SCSI addressing SCSI bus SCSI device SCSI port Each device supported by a SCSI adapter has its own unique SCSI address, which dictates the device s priority when arbitrating for access to the SCSI bus. A SCSI address of 7 has the highest priority. For a fast/wide SCSI adapter that supports up to 16 devices, the next highest priority address is 6, then 5, 4, 3, 2, 1, 0, 15, 14, 13, 12, 11, 10, 9, and 8. The narrow SCSI adapter supports up to eight devices, including itself. The SCSI address 7 has the highest priority, followed by 6, 5, 4, 3, 2, 1, and 0. A SCSI bus provides a means of transferring data between SCSI devices. A SCSI bus is either an 8- or 16-bit bus that supports up to 8 or 16 devices, including itself. The bus can consist of any mix of initiators and targets, with the requirement that at least one initiator and one target must be present. A SCSI device is a single unit on a SCSI bus that originates or services SCSI commands. A SCSI device is identified by a unique SCSI address. SCSI devices can act as initiators or targets. A SCSI port is an opening at the back of a router that provides connection between the SCSI adapter and SCSI bus. Storage Area Network See SAN. Tape Cartridge Tape Drive Target Terminator A magnetically coated strip of plastic in a plastic housing on which data can be encoded. Storing data on tapes is considerably cheaper than storing data on disks. Tapes also have large storage capacities, ranging from a few hundred kilobytes to several gigabytes. They are generally used for long-term storage and backup, or for transporting large amounts of data. Tapes come in a variety of sizes and formats. A device, that reads data from and writes it onto a tape. A target is a device (peripheral) that responds to an operation requested by an initiator (host system). Although peripherals are generally targets, a peripheral may be required to act temporarily as an initiator for some commands (for example, SCSI COPY command). A terminator refers to the electrical connection at each end of a SCSI bus. The terminator is composed of a set of resisters, or possibly other components. The function of a terminator is to provide a pull-up for open collector drivers on the bus, and also impedance matching to Part Number /2007 GL 3

134 Chapter GL Topology prevent signal reflections at the ends of the cable. SCSI buses require that a terminator be placed on the SCSI connector on the last SCSI peripheral. Data errors may occur in a SCSI bus that is not terminated. There are two types of topology: physical and logical. The physical topology of a network refers to the configuration of cables, computers, and other peripherals. Logical topology is the method used to pass the information between workstations. Issues involving logical topologies are discussed on the Protocol chapter. USB (Universal Serial Bus) Port A hardware interface for low-speed peripherals such as the keyboard, mouse, joystick, scanner, printer, and telephony devices. GL 4 Part Number /2007

135 Index A abort move status B bar code labels displayed , 5-7 installing C cleaning a drive , 5-15 conventions... Preface-iii creating passwords customer support... Preface-iv D default IP address Default screen , 4-4 Help button Media button Power button Setup button Status button Utilities button disabling passwords drive cover assembly replacement drive information drive status E Edit Options buttons Library Network Password SCSI/FC Edit Options screen editing passwords electrostatic discharge information... Preface-iv Configuration screen Error Recovery Procedure exhaust fan replacement F Fault Symptom Codes Functions tab RMU G general information H Help button Help link, RMU History tab RMU host lock out L LCD touch screen loading a drive Logout link, RMU LUN for robotics M Mag Access button Media button (OCP) media magazines accessing manual release overview replacement reserved slots status (OCP) status (RMU) unlocking Media Menu screen Media tab RMU Move Media screen moving media O OCP main screen Help button Media button Power button Setup button Status button Part Number /2007 IX 1

136 Index Utilities button OCP touch screen displaying errors location , 4-1 overview power on option software map specifications Operator Control Panel (OCP) Options Menu screen Overland Technical Support... Preface-iv Overland website P Password button password release passwords creating disabling levels , 4-21 Power button R replacement procedures drive cover assembly exhaust fan media magazine tape drive reserved slots RMU button bar interface login software map RMU navigation buttons Status button RMU navigation tabs Functions tab History tab Media tab Setup tab Robotics LUN S SCSI configuration options , 4-21 SCSI drive configuration security levels , 4-21, 5-10 Setup button OCP Setup Menu screen Setup tab RMU slot numbering SMTP mail server SNMP trap addresses Startup screen Static IP address setup , 5-12 Status button OCP RMU Status Menu buttons Library option , 4-12 T tape drive replacement technical support contacting... Preface-iv information typographic conventions... Preface-iii U Utilities button (OCP) Utilities buttons Diagnostics Security Service Utilities Options screen V validating a password View Opts buttons Library option Network option SCSI/FC option IX 2 Part Number /2007