10/ English Edition 1. Quick Start Guide. NWA1100N-CE CloudEnabled Business N Wireless Access Point

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1 10/ English Edition 1 Quick Start Guide NWA1100N-CE CloudEnabled Business N Wireless Access Point

2 Package Contents - 1 x ZyXEL NWA1100N-CE Access Point - 2 x Detachable Antennas - 1 x Power Adapter - 1 x CAT5 Ethernet Cable - Warranty Card Introduction This Quick Start Guide is for use with the ZyXEL NWA1100N-CE CloudEnabled Business N Wireless Access Point. This access point can operate in two distinct management modes: (1) individually configured vial local user interface or (2) group managed via the CloudCommand online controller. The online controller adds enterprise-grade features, essential for deployments of three or more access points, including: - Remote configuration and management of multiple access points concurrently; - Simplified deployment via self-configuration; - Enhanced security; - Firewalled guest internet access; - Multi-location roaming; - Performance reporting and alerting; - Automated firmware updates. 30 days of CloudCommand online service are included with purchase. Annual subscription is required after 30 Days. IMPORTANT For use in group-managed mode with CloudCommand follow Option 1 from page 4 (blue tabs). For use in individually configured mode, follow Option 2 from page 9 (orange tabs). Page 2

3 Page 3

4 Option 1 Use in group-managed mode with CloudCommand 1.1. System Requirements Configuration Requirements: Internet connection Computer with a Windows, Macintosh, or Linux-based operating system Firefox 3.6, Chrome 5.0, Safari 4.0, Internet Explorer 8.0, or later versions 1.2. Registering the Access Point Online IMPORTANT For use in group-managed mode with CloudCommand, the Access Point must be first registered online. Step 1: Locate the Unit Identification Code (UIC) on the label placed beneath your Access Point. Step 2: On a compatible browser (Firefox 3.6, Chrome 5.0, Safari 4.0, Internet Explorer 8.0, or later versions) visit Page 4

5 Step 3: Choose the appropriate registration option: New Customer: If you don t have an existing CloudCommand account, you may use our simple step-by-step wizard to create one. The wizard will guide you to complete the setup of your entire wireless network. Existing Customer: If you already have a CloudCommand account, use your username and password to log in Deploying the Access Point with Dynamic IP Addressing (DHCP) If your network automatically assigns IP addresses (DHCP service), simply connect the Access Point to your network. Plug the included Ethernet cable into the LAN port on the back of the access point. Plug the other end into your existing router or switch. There is no further setup necessary, as long as the access point can reach the Internet. The access point will automatically set itself up and connect to the internet. You can reconfigure your Access Point to a static IP using the CloudCommand interface in the future. The NWA1100N-CE is PoE (Power over Ethernet) compliant. It can be powered either with the included adapter or a Power over Ethernet (PoE) switch. Once powered, the SYS LED will turn solid green to indicate the unit is functioning properly. Page 5

6 1.3.2 Deploying Your Access Point without Dynamic IP Addressing (DHCP) If your network does not automatically assign IP addresses (No DHCP service), follow these steps to configure your Access Point: Step 1: Connect the NWA1100N-CE directly to your computer using an Ethernet cable. Step 2: Configure the Ethernet connection of your computer as follows: IP Address: within the range Subnet Mask: Step 3: Launch a web browser, type the default IP address of the Access Point (http:// ) and press Enter. Step 4: Type admin in the Username field and 1234 in the Password field, and then click on the Login button. Page 6

7 Step 5: Once you have logged in, configure the Access Point s IP address and DNS information to match your existing network configuration. Step 6: Disconnect the Access Point from your computer and connect it to the Local Area Network. The access point will automatically receive its configuration from CloudCommand as it connects to the Internet. The NWA1100N-CE is PoE (Power over Ethernet) compliant. It can be powered either with the included adapter or a Power over Ethernet (PoE) switch. Once powered, the SYS LED will turn solid green to indicate the unit is functioning properly. Page 7

8 1.4. CloudCommand Dashboard Log in at zyxel.cloudcommand.com to view your dashboard. The dashboard is entry point into the CloudCommand virtual controller. This is where you will monitor your network, troubleshoot problems, manage permissions of individual devices or change your access point s configuration. 1 Manage Access Points and Connect Devices and Change configurations, WiFi Network Names, security, and passwords 2 View Alerts and Events and set up Alert Notifications 3 Display detailed activity reports for users and access points 4 User and Licensing Information 5 View Activity Graphs 6 View devices connected to your guest network 7 View devices connected to your primary wireless network Page 8 8 View Access Points in your network 9 Authorize a new device to connect to your wireless network 10 Register new Access Point on the wireless network 11- Monitor alerts in real time

9 Option 2 Use in individually configured mode 2.1. Connection and Login Step 1: Connect the NWA1100N-CE directly to your computer using an Ethernet cable. Even though you can connect to the Access Point wirelessly, it is recommended that you established a wired connection to your computer for initial configuration. Step 2: Configure the Ethernet connection of your computer as follows: IP Address: within the range Subnet Mask: Step 3: Launch a web browser, type the default IP address of the Access Point (http:// ) and press Enter. Step 4: Type admin in the Username field and 1234 in the Password field, and then click on the Login button. It is recommended that you change the login password when prompted. Be sure to record the new password and keep it in a safe place. If you change the password and then forget it, you will need to reset the Access Point to factory defaults. Page 9

10 2.2. Configuring the Access Point without CloudCommand NWA1100-N CE is pre-configured for use in group mode, management by CloudCommand. After first login into the local user interface, please check the Disable Cloud Management box. Then click on the Apply button at the bottom of the page. This will unlock all local configuration features Important Local Configuration Elements SYSTEM Menu General: Choose a distinctive System Name to identify each access point on your network. Password: change system password Time: change system time WIRELESS Menu Wireless Settings: Configure the basic settings for your wireless network, such as operating mode and channel. SSID: Name up to 4 SSIDs Security: Select security settings, such as WPA2-PSK Page 10

11 IP Menu Select Obtain IP Address Automatically if you want a DHCP server on your network to assign an IP address to the NWA1100-N CE. If you have a specific IP address to use, select Use Fixed IP Address and enter it along with the subnet mask and gateway IP address. If your ISP provided specific DNS (DomainNameSystem) settings, enter them in the System DNS Servers section. Otherwise, leave these fields at their defaults. The access point now uses the new IP settings; you can no longer connect to it using its default IP address, you will need to utilize the address you just configured. Page 11

12 Appendix 1 Hardware Installation Attaching Antennas Screw the antennas clockwise onto the antenna connectors on the sides of your NWA1100-N. The antennas should be perpendicular to the ground and parallel to each other. Make sure the antennas are securely screwed onto the antenna connectors. Hardware Mounting In general, the best location for the access point is at the center of your intended wireless coverage area. For better performance, mount the NWA1100-N high up in an area that is free of obstructions. Wall-mounting Step 1: Screw the two screws provided with your NWA1100-N into the wall 60mm apart (see the figure in step 3). Use screws with 6mm ~ 8mm (0.24" ~ 0.31") wide heads. Do not screw the screws all the way in to the wall; leave a small gap between the head of the screw and the wall. The gap must be big enough for the screw heads to slide into the screw slots and the connection cables to run down the back of the NWA1100-N. Make sure the screws are securely fixed to the wall and strong enough to hold the weight of the Access Point with the connection cables. Step 2: Adjust the cables. Run the connection cables down the back of the NWA1100-N as shown in the following figure. Alternatively, run the connection cables upward and along the edge of the ceiling. Step 3: Align the holes on the back of the NWA1100-N with the screws on the wall. Hang the NWA1100-N on the screws Page 12

13 Appendix 2 - First Connection Troubleshooting Guide for Deployment with CloudCommand When the access point (AP) is in "Registered" status, the AP is successfully registered with CloudCommand, but it has not yet reached the Internet for the first time. If you believe to have followed, correctly, all the steps contained in the Quick Install Guide, but the access point does not change its status to "OK", please follow these troubleshooting steps. Step 0: Status Check After each step in this check list, please pay attention to the status change on the AP. You can monitor the change under the "Network Manager" tab, "Access Point" section, in CloudCommand and the status lights on the AP for correct operations. During normal operation, the status lights of the AP should be displaying the following configuration: SYS: Green, Solid WLAN: Green, Moderate Blinking Step 1: Ensuring Valid Connectivity a. Replace the Ethernet cable with a known good cable b. Ensure the cable is plugged into a port of your router or switch that has worked on another AP or device c. Power-cycle the AP, the switch or router to which it is connected IMPORTANT d. If firewalls are used in the network, OUTBOUND traffic on ports 53(DNS), 80(HTTP), 443(HTTPS), 3478(STUN) must be allowed. These settings are already part of the standard default configuration for the large majority of firewalls. e. If content filtering and traffic monitoring software or services are in use in the network, please ensure that the following entries are whitelisted: https://zyxel.cloudcommand.com + https://z01.cloudcommand.com If this step did not change the status, reset the AP to factory default configuration, as described in the following Step 2. Page 13

14 Step 2: Reset to Factory Default a. On the top of the AP, between the Power and Ethernet connections there is a recessed button labeled Reset. b. With the AP powered on and the Ethernet cable connected into the Ethernet port, use a pin to hold down the Reset button for 10 seconds, or until you see the SYS light (on the front of the AP) change to solid Red. c. Release the button and wait 10 seconds d. The SYS Red light will begin to flutter then change to solid Green e. Within 1 to 2 minutes the WLAN light will flash Green moderately f. Let about 2 minutes go by and refresh the view on CloudCommand If the this step did not change the status, please Deregister and re- Register the AP, as described in the following Step 3. Step 3 - Deregistering and Re-Registering a. De-register the AP: I. Make note of the AP s UIC number for the problematic AP II. In CloudCommand, under the "Network Manager" tab, "Access Point" section, on the status line of the AP click on the "Actions" drop down menu and select "Deregister". The deregistered AP should now have disappeared from the status line. b. b. Re-register the AP: I. Click the "New Access Point" link located in the left menu bar. II. III. IV. You will be asked for the UIC of the AP. On the back of the AP find the label with the unique identification code (UIC). Follow the instructions in the dialog boxes that appear on screen. Connect the AP to the network using the Ethernet cable then plugging the power cord in. (If the network has Power over Ethernet (PoE), just connect the Ethernet cable to the AP) V. The AP will take a few minutes to self-configure. The status should progress from Registered to Starting to Updating to OK. Page 14

15 Appendix 3 - Technical Support ZyXEL s website contains the latest user documentation and software updates for ZyXEL products. U.S. and Canadian customers can contact ZyXEL Technical Support through our website or by phone. United States Telephone option #5 World Wide Web Page 15

16 NWA1100N-CE CloudEnabled Business N Wireless Access Point Quick Start Guide, Version 1 October 25, 2011 Copyright ZyXEL Corporation/ZyXEL Systems, Inc. All rights reserved. ZyXEL and the ZyXEL logo are registered trademarks of ZyXEL Corporation or its subsidiaries in the United States and other countries. CloudCommand is a trademark of PowerCloud Systems, Inc. All rights reserved. Other trademarks are the property of their respective owners. Product specifications, size and shape are subject to change without notice, and actual product appearance may differ from that depicted herein. Page 16

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