Soarian Scheduling Enterprisewide optimization of services Answers for life.

Transcription

1 Soarian Scheduling Enterprisewide optimization of services Answers for life.

2 Enterprisewide optimization of services Soarian Scheduling Healthcare is a complex, multi-layered and cost-intensive process. Today, with the healthcare market becoming more dynamic and patients more selective, care providers are increasingly finding themselves in competition with each other. In order to play a leading role in this market, it is imperative that healthcare providers offer solutions that lead to an improvement in the quality of care, cost reductions, and greater comfort for patients. This can only be achieved by enterprise solutions that successfully shift the focus from technological procedures to organizational processes. If clinical, financial and administrative processes are viewed as independent activities, interaction between care providers, patients and insurers. Owing to the growing requirements, time planners need to have access to data and programs that were never used together with traditional scheduling processes. In addition, scheduling systems must be able to exchange information with downstream processes to provide medical history, adapt to treatment plans and fulfill billing requirements. Target-oriented processes and integrated workflows help to improve data integrity and productivity, and create a seamless link between patient experiences. Users of Soarian Clinicals can access data in Soarian Scheduling with a single sign-on. They can view and manage the appointments of their patients, as well as their own timetable, in accordance with their authorization level. Create the framework for success Soarian Scheduling coordinates resources, processes and information. then overlaps, gaps and delays will be unavoidable. Advance booking processes simplify the Soarian Scheduling is an enterprisewide scheduling and resource-management solution that helps healthcare institutions to provide optimized care services to every patient. With its holistic approach, Soarian Scheduling coordinates resources, proces- 2

3 ses, and information so that the framework for efficient and effective enterprisewide services can be created. Designed for centralized, decentralized as well as hybrid environments, this Web-based software supports the planning of simple, repeat and recurring appointments for one or more services. These can tie in as many resources, departments, institutions and units as necessary. Soarian Scheduling is a rule-based system that supports the fulfillment of organizational requirements. Rules can be established that, for instance, meet staffing specifications, and comply with clinical and organizational requirements. The system takes patients appointment preferences into account when managing these rules. By resolving conflicts automatically, the system makes for efficient booking across departments, institutions and units, and reduces delays and waste. By sending information queries to the relevant work centers, the system provides proactive support to planners, helping them schedule the correct courses of action. Questionnaires and instructions guide users in the scheduling process in accordance with protocols and patients needs. The type of scheduling or service can be adapted to take account of patient feedback. For example, in the case of an iodine allergy, an instruction not to administer contrast agents can be created. Alerts warn planners if the scheduled event conflicts with patient preferences, appointment urgency, contingent rules or clashes with time slots that have already been reserved for certain services. If an alert appears, schedulers can modify the appointment or, if they have the appropriate authorization, disable the alert. Boost user productivity Users can choose the sequence that satisfies their requirements or tasks. They can schedule events by means of an automatic search or by manually choosing a free slot in the resources book (or both). The integrated booking space combines the possibilities of the automatic appointment search, the simultaneous displaying of patient and resource availabilities and advanced calendar functions. These dynamic work interfaces, with their integrated tools, allow users to coordinate and manage appointments. Designed for centralized and decentralized scheduling processes for all appointment types, the integrated booking space 3

4 Advanced users can combine the graphical user interface and the use of worklists. is absolutely indispensable for displaying high-priority appointments and recurring appointments, for example with therapeutic or cancer care. For these types of complicated scheduling sequences, users can select, organize and schedule multiple appointments, while preserving the context of all appointments. The different appointment colors provide schedulers with a rapid overview of existing tasks, so that events may be adjusted or rescheduled accordingly. This overall view, with its advanced tools, allows planners to strike the best balance between resource availability and patient care needs. On the resource scheduling page, selected, planned and pending patient appointments can be consulted, as well as past and future appointments. Planners can skim over an appointment using the mouse, revealing the appointment details without having to leave the scheduling screen. To find a free slot, schedulers simply select a time slot or use the automatic search function to create an appointment set comprising standardized or specific appointment details. Appointments that have been selected (but not yet saved) are grouped together in a special area. Here, measures and resources can be adjusted before the appointment is finalized. Manage daily operational problems Healthcare providers face a continuous challenge: to satisfy patient and operational requirements and handle day-today matters ever-increasing requirements, emergency patient care, staff fluctuations, equipment failures and other unplanned events. They must be able to adapt their timetables to work loads, while delivering services on time. Soarian Scheduling offers worklists and patient and resource views so that upcoming or cancelled appointments as well as resource timetables can be managed. These views make it easier to complete outstanding tasks or to resolve appointment conflicts. Worklists are assigned to specific users. These users can then carry out appointment management tasks directly on the basis of these worklists. They can select views and assign colors to appointments. And thanks to the graphic user interface, the management of appointments and resources is completely intuitive, even for occasional users. With the corresponding authorizations, users can correct, reschedule or cancel appointments for individual patients or Soarian Scheduling 4

5 The system takes patients appointment preferences into account when managing these rules. groups of patients. They can participate in appointments, book or free up slots and adjust timetables for individual days, without affecting the overall plan. For example, if someone is absent or if there is an equipment failure, the appointments for one resource can be reassigned to another. Flexible workflows, user-selectable appointment views, filter options for appointment lists and a graphic user interface ensure maximum flexibility and ease of use. Continuous target measurement Soarian Scheduling features standard reports that help to track and measure productivity, resource utilization and patient volumes. Special reports can also be prepared to meet specific requirements. standard reports feature dynamically adaptive sorting and headers at runtime, which simplifies printing. Moreover, thanks to this dynamic adaptation, the effort associated with maintaining report variants is minimized. Soarian Scheduling also incorporates analysis reports that allow evaluations to be made in relation to resource use, productivity planning as well as daily and foreseeable appointment availabilities. These reports help to identify areas where performance-enhancing measures can be taken. In this way, efficiency can be measured and constantly compared with serviceprovision objectives. This feedback contributes to service optimization a vital part of attracting patients and securing their loyalty. The system comes with customized Webservices that can be called up via Web pages. These Web services make it possible to design workflows, which in turn allow patients to request appointments online, view their appointment dates and details (including preparation instructions) or make cancellations. 5

6 Due to local restrictions to sales rights, service availability and potential certification requirements we are unable to guarantee that all products listed in this brochure can actually be sold by Siemens throughout the world. The information contained within this document provides general technical descriptions of services and configuration options, which are not prerequisites in every individual case. Availability, configuration packages and potential certification requirements can vary from country to country. For this reason the desired services and configuration should be determined in individual cases upon conclusion of contract. Siemens reserves the right to change the construction, configuration packages, performance characteristics, and configuration options without prior notice. For up-to-date information please contact your Siemens representative. Note: Technical descriptions in this document may deviate within a defined range of tolerance. Images always lose a certain degree of attention to detail in reproduction. All patient data displayed in this document in software screenshots or otherwise is purely fictitious. Screenshots are created on Siemens own systems for demonstration purposes. The outcomes achieved by the Siemens customers described herein were achieved in the customer s unique setting. Since there is no typical hospital and many variables exist (e.g. hospital size, case mix, level of IT adoption) there can be no guarantee that others will achieve the same results. Local Contact Information Please contact your local main office of Siemens or Siemens Partner for Healthcare IT in your country. Global Business Unit Siemens Medical Solutions USA, Inc. Health Services 51 Valley Stream Parkway Malvern, PA USA Phone: Global Siemens Headquarters Siemens AG Wittelsbacherplatz Muenchen Germany Global Siemens Healthcare Headquarters Siemens AG Healthcare Sector Henkestr Erlangen Germany Phone: Legal Manufacturer Siemens AG Wittelsbacherplatz 2 DE Muenchen Germany A91HS C Printed in Germany FR , Siemens AG released 11-Oct