Facts At A Glance. Established Incorporated in 2002
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2 Facts At A Glance Established Incorporated in 2002 Business Focus Turn Key Information Communication Technology Integration deployment and related engineering services Clients Hospitality, Indian Corporates, Mid size MNC companies and divisions of larger Fortune 500 companies Services Design, Supply, Installation, testing, maintenance and support Development Center Gurgaon, Haryana, India.
3 Vision & Mission A Trusted Technology Partner who provides high end, best of breed product engineering life cycle solutions. To be viewed as a Partner of Choice by Clients, Business partners, Associates & Shareholders. To achieve our objective in an environment that fosters honesty, fairness and integrity and a single minded focus on the success of our customers Core Values Passion Professionalism Partners Respect Integrity Collaboration Customer Success Excellence in what we do Act as owners. Do it right the first time Best knowledge. Best practices. Best efforts Create value and opportunities Treat each individual with dignity and fairness A commitment to be honest, sincere and transparent in our dealings with our customers, vendors and employees. Leverage collective efforts to deliver our best A commitment to surpassing our customer expectations and being an integral part of their success. A commitment to strive relentlessly to excel in our services, our processes, our people and our technologies At the center of our vision has to be the Customer, his changing expectations and demands. - Abhishek Bhatia Director - Telecraft E Solutions Pvt. Ltd.
4 About Us Telecraft E Solutions Pvt Ltd was established in 2002 by leading technology professionals from the field of voice and data networking solutions. Over the past decade, we have built up considerable expertise in audio, video, power back up, voice and data technology. With leading technology partners, we deliver innovative Information and communication technology along with audio and video solutions to our customers in a cost-effective manner. Our unchanging dedication to deliver cutting-edge technology with excellent service has made us the preferred service provider for providing seamless operational support. We are trusted by more than 200 enterprise customers across industries in India. As an ISO 9001: 2008 certified organisation, we are committed to drive continual improvement and deliver quality services to achieve total customer satisfaction. Philosophy At Telecraft we go beyond providing solutions. We work with our clients through technology and business changes that shape their competitive advantage. Telecraft delivers high-quality, reliable and cost-effective IT services to clients. We complement deep industry and technology skills and focus on business solutions with process frameworks and applications capabilities. Our integrated network of development facilities and Partners is complemented by onsite, offsite and near-shore capabilities in all India markets. This enables us to deliver high quality and service, with optimal cost-efficiency. Customer Centricity Our philosophy is that our customers business interests and success are the single most important focus for our business. This is reflected in all our dealings with our customers and in the decisions we make on a day to day basis. As we continue to grow rapidly, this philosophy continues to drive our growth and ensures that we never take our eyes off the success of each one of our customers.
5 Our Associations - IT Certifications Avaya Certified Partner and COE site. Cisco Select Authorized Sales and Support Partner Juniper Certified Select Partner Trained and Certified partner for Aruba and Ruckus WIFI systems Eaton Power Senate Member Systimax Commscope, Leviton, Panduit, Molex & Tyco Structured Cabling D&E and I&M Partner Polycom Authorized Sales and Support Partner AV Infocomm Member ISO 9001:2008 Worldwide Presence - Aura Alliance International Partner Revenue Growth - 20% CAGR over the last three years. Profitable since inception. Our Associations - AV Infrastructure Telecraft is equipped with a variety of hardware and software platforms implemented on a robust infrastructure, comprising premium networking equipment and connectivity links. Vast expanse of secure, ultra modern office space that can be scaled up easily. (Covered area of approx square feet) High speed, very reliable fiber-optic broadband and Leased circuit internet connectivity. 24/7 failsafe power supplies with instant backup. State of the art network equipment and latest generation development environment. - Systimax Commscope 10 Gigabit Passive Structured Cabling - Extreme Networks Gigabit PoE Active Switching - Avaya Aura S8800 MES Server Gateway Architecture with Video Touch IP - Soft Video IP - Hard IP - Digital TDM and WiFi Phones - Eaton Power Back Up Solution - AMX, Kramer, Polycom and Radvision equipped Conference and Training Room
6 Our Services 1ICT & AV Design Consultancy Telecraft has a specialist team of consultants, skilled and qualified in various technologies and methodologies, experienced in the construction process, and able to deliver the best combination of technologies alongside building construction. Technology Consulting Telecraft's Technology Consulting team combines the business strategies and technology to improve process efficiency with reduced costs. We work with our clients to understand their business needs and help them define and execute plans. Our services include Application Strategy and Design Business Value Analysis Enterprise Architecture and Planning Product Evaluation and Selection Data Privacy and Security Network Assessment and Implementation Consultation & Assessment Design & Architecture Implementation & Deployment Analysis and Solution Conception Technology survey Asset analysis and evaluation Assessment and benchmarking Feasibility analysis Service/product definition Solution Design Architecture and technology selection Dimensioning and capacity planning Cost analysis and optimisation Migration plan Solution Engineering Vendor selection Detailed solution specification Trial definition Deployment plan Program and Project Management Steer and Take Initiative Coordinate and Control Report
7 2IT Integration and Networking Telecraft undertakes comprehensive analysis of an enterprise's process and information. It involves a procedure to encompass all IT facets and course of actions into a single practice. Enterprise Architecture solutions help to: Analyze, plan and execute changes with better approach.. Align various platforms and technologies. Create the roadmap for developing IT architectural methodologies and achieving business goals. Attain enhanced compliance and more predictable project results. Our services include Architecture Design Strategy Consulting Optimization Solution Implementation planning System Integration Technology Consulting Solution Architecture and Management Implementation and Training Support Service Level Management Infrastructure Services Database Management Network Planning and Designing Application Analysis and Maintenance Installation Support Remote IT support Power Back up Solution Installation & Configuration of UPS Troubleshooting of Issues Scheduled System Administration Activities Network Management Network Planning and Designing Enterprise Network Transformation Network Convergence Network Security Technical Support Trouble Shooting Support Installation Support Software Usage and Problems Application Queries Remote IT Support Product Upgrading & Enhancements
8 3Unified Communication Avaya s unified communications integrates multiple forms of communications, including telephony, , instant messaging and video all across multivendor networks. Avaya s open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry. Contact Centre Solution Avaya s contact center solutions include intelligent routing, self-service and proactive contact applications that drive effective communications and transactions with customers. In addition, Avaya s analytics and reporting platform, Avaya IQ, provides companies with detailed customer information that improves profitability and customer retention. Avaya Radvision Video Conference In today's fast-paced world and competing global marketplace, video conferencing (VTC) technology is one of the most effective forces driving our communication systems. We offer fully customizable video teleconferencing systems. Small & Medium Enterprise Communications The company offers complete solutions that bring together telephony, messaging, networking, conferencing, and customer management designed for the requirements of small and medium enterprises. Data Networking Avaya s diverse data portfolio is committed to delivering innovative technology, energy-efficient hardware, and improving the effectiveness of business by creating a simpler and more effective network. A more flexible workforce.
9 4 Audio Video Services and support overview: Video conferencing and Telepresence Complete design and installation of all AV systems Operation center design and installation O n g o i n g s u p p o r t s e r v i c e s a n d p ro j e c t management On-site personnel and supplemental staff Complete post-sale and installation support 24/7/365 HelpDesk support Corporate AV Design and Installation Corporate environments have varying needs, from internal uses such as board meetings, executive communications and training, to external uses like sales, marketing and digital signage targeting potential clients. Telecraft understands these requirements and can develop a custom solution to accommodate any business culture or architectural vision. Educational Pro AV Design and Installation Audio Video Integration Boardrooms Training Facilities Network Operations Centers Gymnasiums Cafeterias Video and Audio Conferencing Digital Media and Signage Higher education and training facilities require special attention to the needs of both the instructors and students. Integrating today's technologies to expand teaching options through distance learning, visual presentation, and audience feedback increases learning and retention. Control Room Pro AV Design and Installation Telecraft s Control Room Group specializes in meeting the unique requirements of mission critical facilities and control center operations. We have the expertise necessary to address the unique requirements of these highly technical environments. Our expertise spans across many industries such as Transportation/Traffic Control, Telecommunications, Military, Government, Public Utilities, Corporate Operations. Telecraft solutions support critical applications in: Command and Control Centers War Rooms/Situation Rooms Network Operations Centers Security Operations Centers Emergency Operations Centers Call Centers Financial and Energy Trading Floors Public Transportation Systems Classrooms Training Facilities Auditoriums / Gymnasiums Cafeterias Way Finding Video and Audio Conferencing Digital Media and Signage Government & Military AV Design and Installation For local, state and national government as well as the military, Telecraft has developed unique AV solutions to meet every need for presentation, communication and collaboration, whether on-site or over a long distance. Secure Videoconferencing Centers Briefing Rooms Command and Control Centers Emergency Operation Centers Commission Chambers Courtrooms Public Meeting Areas Auditoriums Digital Signage Hospitality & Entertainment Venue AV Design and Installation Hospitality and entertainment venues often require that audiovisual technology is virtually invisible within the environment. Some examples include theme parks, museums, theaters, casinos, hotels and convention centers. Video and Audio Distribution Systems Office Automation, Security Displays and Camera Controls Sound and Microphone Systems Lighting and Environmental Controls Computer and Video Displays Kiosks Video and Audio Conferencing Digital Signage Stadiums & Arenas AV Design and Installation Imagine vibrant digital signage displays that excite the crowd at the latest sporting event, and dynamic sound systems that enhance the concert experience. Make an impact - quickly and impressively - with exceptional audio and video systems, ensuring that your message is distinctly seen and heard. Telecraft offers the best in state-of-the art technology, providing AV systems that are easy to navigate and seamlessly wired to give you control at a single touch. Lighting Systems Sound Reinforcement Large Format Displays Noise and Vibration Control Environmental Acoustics Digital Signage
10 Our Clients Manufacturing Business Processes & Software Development Real Estate Hospitality, Travel & Media A R C O P HOTELS & RESORTS Legal & Finance Retails & Exports
11 Telecraft E Solutions Pvt. Ltd. V-3/7, Ground Floor, DLF Phase-III, Gurgaon, Haryana , India. Regd. Office: B-4/259, Safdarjung Enclave, New Delhi , India. Tel : Fax : Telecraft E Solutions Pvt. Ltd. 2013
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