said period logs can be moved to Service

Transcription

1 Replies to Queries by Various by vendors for Centralised Desktop management Solution S# Page# Clause Point in the RFP Queries Clarification by UIIC e) Backup and Restore: Successful bidder should provide robust and reliable backup mechanism based on industry best practice for the entire solution. Requesting UIIC to share the log retention policy which will help us in calculating the i. The successful bidder should also be responsible storage media required. This will include the 1 to design efficient backup policy in consultation number of years for which the logs needs to be Logs should be maintained in the with UIIC. retained in tapes/backup media, frequency of server for a period of 1 year. After the Infrastructure as a ii. The backup policy should be flexible enough to backup? said period logs can be moved to accommodate changes suggested by UIIC as and Does UIIC already has a backup software in external media. when required. iii. Bidder shall carry out restoration drill and test the recovery process half yearly. place for existing infrastucture? if so Can we utilize the existing backup software for backing up to proposed backup media? iv. No tapes/backup media will be provided by UIIC Infrastructure as a c) The successful bidder to design, provide and configure appropriately sized server, storage and networking for implementing scalable Desktop Management Solution(the solution should be sized to support maximum 20,000 endpoints) configured in a High-Available mode(not necessarily at DR Site). The proposed solution should comply with the technical specifications given in annexure 2. The understanding from this specification in RFP is that the proposed DMS solution needs to be deployed in HA mode in DC and standalone in DR. kindly confirm on this? The proposed DMS solution needs to be deployed in HA mode in DC and standalone at DR site. 3 8 b) Bidder shall be responsible for arranging Helpdesk at HO with sufficient manpower to coordinate with FMS engineers /users from Pilot One time installation: start date to Implementation Signoff date. The understanding from this specification in RFP is the vendor needs to provide FMS engineer to support the existing helpdesk at HO. Kindly confirm on the understanding? If UIIC already has helpdesk, please share the details of the current helpdesk tool and ticketing tool used? Also share the UIIC SLA policies followed by helpdesk? UIIC don't have a helpdesk for Desktop Management as of now

2 One time installation: c) During one time installation bidder has to reinstall/update/upgrade operating system(windows XP to Windows 7 professional) if required(provided hardware configuration is capable of the same), configure IP, install antivirus, scan for viruses, join domain, install CMS client, migrate profile, backup user data and restore, configure printer & additional peripheral devices and Install & Configure any other applications. The understanding is that the existing AV solution needs to be replaced with proposed AV solution. Kindly confirm. Yes, the existing AV solution need to be replaced with proposed AV solution Project Lab Testing: Pilot Implementation f) Application testing: UIIC s standard applications such as Core insurance solution (CORE), , Antivirus, office suite and other common applications etc., has to tested appropriately. a) Bidder shall be responsible for Installing and configuring various services and features of Desktop Management Solution at 50 UIIC Offices (400 desktops approx) across India. The referred AV is the proposed AV solution and not the existing AV solution. Kindly confirm. As per the understanding, the scope for implementation for vendor will be limited to only 50 UIIC offices with approx 400 desktops OR Is this scope defined limited to only pilot implementation?. Kindy confirm This referes to the proposed AV solution itself. Yes, this scope defined is limted only to the pilot implementation 7 9 & Directory s m) Install and configure Certificate Authority and enable auto enrolment for certificates Kindly share the details of the Certificate authority which is currently being used by UIIC. As of now, UIIC is not using any Certification Authority 8 9 & Directory s n) Design and configure the solution to support use of bio-metric authentication devices Kindly share the details including make and model of the biometric authentication devices that needs to integrate with directory services to be deployed. Presently, UIIC has not deployed any Biometric authentication devices Distribution Points c) The bidder shall configure one desktop as a distribution point in the operating office for distribution of components to all other desktops in that location. The understanding is that the desktop to be configured as distribution point in the operating offices will be provided by UIIC. Kindly confirm. Vendor can configure an existing desktop in the operating office as the distribution SLA MONITORING& TROUBLE TICKETINGSYSTEM 14.1.Bidder shall provide a web-based ITIL complied complaint booking interface available in real-time which will issue a trouble ticket once a complaint is booked successfully. Kindly confirm if UIIC already has a ticketing tool in place. If so please share the details? UIIC doesn't have any ticketing system in place for centralised desktop management.

3 OEM Eligibility Criteria Antivirus Solution The proposed Antivirus Solution should be globally renowned and must be in Leader s Quadrant for Gartner Magic Quadrant for Client Management 2012/2013 There is separate Magic Quadrant for Antivirus solution as "Magic Quadrant for Endpoint Protection Platforms" in which gartner rates the Endpoint protection solutions. Hence we request UIIC to modify this eligibility criteria. The clause is modified The proposed Antivirus Solution should be globally renowned and must be in Leader s Quadrant for Gartner Magic Quadrant for Endpoint Protection Platforms 2012/ One time installation One time installation FACILITY MANAGEMENT SERVICES c) During one time installation bidder has to reinstall/update/upgrade operating system(windows XP to Windows 7 professional) if required(provided hardware configuration is Kindly share the details of the CMS client and capable of the same), configure IP, install other applications mentioned? This will antivirus, scan for viruses, join domain, install facilitate in enabling the right FM resources CMS client, migrate profile, backup user data and restore, configure printer & additional peripheral devices and Install & Configure any other applications. e) Application testing: UIIC s standard applications such as Core Insurance Solution (CORE), Genisys Business application, (mithiconnectopensource), Antivirus, office suite and other common applications etc., has to tested appropriately after the Migration. The end user should have required access for using all the applications of the company as deployed time to time. Kindly share the details of the CORE, Genisys Buisness application. This will help in enabling the resources The successful bidder should depute qualified dedicated manpower (FM support Kindly share the expectation of UIIC on the Engineer(s)) from project sign off date to contract number of resources to be deployed as part of expiry date(2ndyear to contract expiry date) at FMS at UIIC HO? UIIC Head Office from 9:00 am to 8:00pm from Monday to Saturday, and should come urgently to premises at other times whenever called. The CMS client should e provided by the successful bidder. These details can be shared only with L1 vendor. Based on the SI's experience in similar geographical installations Infrastructure as a The Bidders shall deploy a Monitoring tool capable of generating daily/weekly/monthly reports to monitor DC and DR servers running DS,CMS and AV solution 24*7. Requesting UIIC to Kindly clarify whether SI needs to provide monitoring feature on same proposed products or a seperate monitoring tool needs to be proposed? SI should provide the monitoring tool for these servers.

4 14. SLA MONITORING& TROUBLE TICKETINGSYSTEM The bidder shall be able to record a complaint and generate a trouble ticket on this system based on intimation by the user through telephone/fax/ /mobile/ web-based interface. Need some more clarity if UIIC has implemented any Ticketing system in existing N/W. UIIC don't have a Ticketing system in existing N/W. SI has to provide the same Patch Management Patch Management solution must support all supported versions of Windows Desktops Operating Systems Most customers maintain older out-of-support computers which run old proprietory software for the organization. A patch Management Patch Management solution must system must cover all possible OS platforms not support all released versions of just the currently "Supported operating Windows Desktops Operating Systems system" as this will leave the older unsupported computers and operating systems vulnerable and prone to attacks Patch Management The solution must leverage the existing Windows Update Agent, which is natively present in the Windows Operating System. this specification is OEM specific clause which will result in non compliance for other OEMs. Hence request UIIC to remove this clause. The solution must leverage the existing Windows Update Agent, which is natively present in the Windows Operating System or equivalent Application Deployment The application deployment mechanism must follow a model based approach such that applications can have multiple deployment methods, including Physical installs, virtual applications, Remote App based applications, etc., yet be referenced from a single object "Remote App" is a proprietory technology of OEM and hence will not be complied by other OEMs. Requesting UIIC to kindly make "remote app" as optional or remove it. The application deployment mechanism must follow a model based approach such that applications can have multiple deployment methods, like Physical installs, virtual applications, Remote App based applications, etc. yet be referenced from a single object Application Deployment Application Deployment Must be able to define device relationship with user, i.e. associating a particular user with a particular desktop Application must use BITS download technology, which will allow prioritizing other traffic over desktop and server management traffic. Assets and users relations are maintained in Asset management system, hence requesting UIIC to include this clause under Asset Management section & not in Patch management Microsoft's BITS technology is proprietory term. Requesting UIIC to Kindly remove the proprietory vendor specific term "BITS" or modify the specification to support similar technologies. Can be taken under respective headings as per the relevance of the points. Application must use download technologies like BITS which will allow prioritizing other traffic over desktop and server management traffic.

5 22 24 Others Give a measure of all desktop data-movement in and out at all times (Desirable). What is expection of UIIC from this specification? This feature is specific to DLP, which can be included in HDLP specifications. Request UIIC to kindly change the same. This is only a desirable specification and can be taken under respective headings Asset Lifecycle management & 14 )Trouble ticketing system Clarifications required. How many concurrent technician licenses are required for trouble ticketing and Asset Management system. This would be required to finalize the BOM It is upto the bidder to decide on this and provide us the ticketing system as per the RFP Asset Lifecycle managemen Asset management solution should follow standards-based approach and should provide the capability to integrate with key financial and HR systems (ERP), as well as automated asset discovery applications from other vendors Is it required to integrate Asset management system to existing ERP? If so, Provide the details We have SAP FICO & SAP HCM as ERP of existing ERP and integration interfaces system available in case integration required ) Trouble Ticketing System The bidder shall be able to record a complaint and generate a trouble ticket on this system based on intimation by the user through telephone/fax/ /mobile/ web-based interface How long ticketing data should be available in the system? Ticketing data should be available for a period of 1 year. Hard copy with bills and soft copy for the billed period in any external media should be submitted Does troubleticketing and asset lifecycle 14.) SLA MONITORING& TROUBLE TICKETINGSYSTEM Clarifications required. management system requires High availability architecture. Need not require a high availability arhitecture for troubleticketing & asset lifecycle management systems 27 6 Project Schedule The delployment of infra in DC/DR and Lab testing = 2months Request you to increase to 3months, as the hardwares need to be imported. Deployment of DC/DR Infra can take 3 months from the date of PO. Lab testing period will remain as 2 months from the date of PO Payment Terms FMS & Infra s General Infrastructire as Point (d) - Dedicated infrastructure to be provided Request for the payment in half yearly /quarterly in advance. FMS & Infra services payment can be made within 15 days after the end of each quarter (not in advance) after the submission of invoices and relevant documents. Is the bidder expected to provide the hardware Infrastructure for the DMS solution and networking components or is it expected to should be provided by the successful provide the complete Datacenter facilities for biddder. DC and DR What is the current bandwidth utilization of the links provided at ROs and OOS These dtails can be shared only with the L1 vendor.

6 31 General Will the DC and DR Bandwidth and Last mile be provisioned by UIIC or by the bidder. DC & DR bandwidths and last miles are already provisioned by UIIC Client Management Solution All agent to management server communications for the capabilities in point 1, must be through port 80/443 by default. Kindly allow for vendors to use their own unique port. This may be restricted to one port. The communication protocol may be restricted to HTTP All agent to management server communications for the capabilities in point 1, must be through port 80/443 or any cutomized unique port by default Others Must allow creation of compliance baselines that allow administrators to check for compliance of servers and desktops to specific security settings as decided by security team. Kindly rephrase the Clause as : Must allow creation of Patch compliance baselines that allow administrators to check for compliance of servers and desktops to specific security patching standards as decided by security team. This point is modified as "Must allow the comparison of current security settings with the compliance baselines as defined by the administrator." 34 6 Scope of Work (SoW) The broad scope of work to be executed on the turnkey basis -End To End implementation of Directory s (DS), Client Desktop Management Solution (CMS), Antivirus (AV) software, Infrastructure s and ATS (Annual Technical Support) for Software/License for a period of 5 years from the date of installation of hardware/software/licenses. Does UIIC have any vendor preference for the CMS & AV solution? No, UIIC doesn't have any vendpr preference for CMS & AV Scope of Work (SoW) The broad scope of work to be executed on the turnkey basis -End To End implementation of Directory s (DS), Client Desktop Management Solution (CMS), Antivirus (AV) software, Infrastructure s and ATS (Annual Technical Support) for Software/License for a period of 5 years from the date of installation of hardware/software/licenses. Please clarify on Infrastructure s, does it include support for the complete EUC infrastructure along with the DS, CMS and AV infrastructure. UIIC needs infrastructure services for complete EUC infrastructure along with CMS and AV infrastructure Background UNITED INDIA INSURANCE Co Ltd (UIIC) is one of the largest General Insurance Company in India having offices across the country which would increase by another 200 offices over a period of next 5 years. As per "Annexure 5.iii", UIIC has 1117 offices across India, kindly clarify on the exact number of offices to be supported. UIIC has around 1700 offices spread all across the country Annexure-7: Distribution Point 2: Regional offices list. Please provide the location-wise split of EUC assets (incl. desktops, laptops, printers and scanners) The complete details can be revealed only to the successful bidder.

7 Infrastructure as a Antivirus Solution Specification Antivirus Solution Specification Backup and Restore: Successful bidder should provide robust and reliable backup mechanism based on industry best practice for the entire solution. Enable Certified Safe Software to reduce the likelihood of false positive detections Solution should have the capability to manage following: Outbreak Prevention Mode started Outbreak Prevention Mode stopped Outbreak Prevention Policy update unsuccessful Outbreak Prevention Policy update successful TCS assumes that UIIC is referring to Enterprise Backup solution and not End User backup. Kindly confirm. UIIC is referring to the Enterprise Backup Solution and not the End User Backup. This is a proprietary term of a particular Vendor Should use technologies that can reduce the likelihood of false positive detections This is policy driven with A.V and refer to logs.this terms are proprietary to a particular Vendor Solution should have the capability to manage Outbreak Prevention