ITFS COMPANY PRESENTATION IT FLOOR SERVICES PRIVATE LIMITED: AN IT INFRASTRUCTURE SOLUTION COMPANY

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1 COMPANY PRESENTATION

2 About IT Floor Services (P) Limited ABOUT IT Floor Services (P) Limited is an IT Infrastructure solution provider company in North India, established at New Delhi. We provide complete, reliable and end-to-end IT Support services to Businesses and Home Users. The company is privately held by industry experienced veterans and the strength of this organization is led by qualified professionals. The company reputation is built on high quality support system and on time project completion. Mission Our Mission is to facilitate small to medium enterprises managing their IT Infrastructure in the most effective way possible while delivering the most outstanding service experience through our 360 Degree PAN India IT Support Program.

3 Certified and Qualified Professionals Program SLA (Service Level Agreement) Bound Program Innovative Service Program Customer Relationship Building and Retention Program Round the Clock Service Program Least Cost and Highest Satisfaction Program Strength 360 D e g r e e P A N I n d i a I T S u p p o r t P r o g r a m Standard Query to Delivery Program Multi-Channel to Single Point of Contact (SPOC) Program

4 SUPPORT & SERVICES Scope of Support and Services Annual Maintenance Contract On Call Support Desktop Support Management Network and Security Management Procurement and Deployment of IT Assets IT Asset Management Data Recovery and Storage Management Facility Management Services Extended Warranty / Service Pack / Care Pack / MA Pack / Post Warranty Pack

5 BRANDS & PRODUCTS Products Desktop / Laptop / Tablet Power Back up / UPS Backup and Storage Devices Servers / Networking Products Printer / Scanner / Cartridges Mouse / Keypad / Pen Drives / Other Peripherals

6 Overview Annual Maintenance Contract One of our service packages is Annual Maintenance Contract which can take care of entire IT assets. To meet varied requirements of businesses of all scales, we have Comprehensive and Non- Comprehensive Annual Maintenance Contract. Annual Maintenance Contract task is executed by qualified and certified professionals who come with rich technical experiences from multiple industries and domains. Features Assured 01 to 04 Hour Response Time 09 AM to 06 PM On-Site Technical Support PAN India Support Service Call Tracking System Quarterly Preventive Maintenance Custom Service Packages as per Business Needs

7 Annual Maintenance Contract: Comprehensive Scope of Comprehensive AMC Desktop / Laptop / Printer Management Hardware and Software Support Multiple Operating System Management Server / Network / Security Management Internet and Mail Management Salient Features of Comprehensive AMC Comprehensive AMC Assured 01 to 04 Hour Response Time 09 AM to 06 PM On-Site Technical Support PAN India Support Service Call Tracking System Quarterly Preventive Maintenance No Extra Cost for Repair and Replacement Multiple Types of Hardware and Software Support Custom Service Packages as per Business Needs

8 Annual Maintenance Contract: Non-Comprehensive Scope of Non-Comprehensive AMC Desktop / Laptop / Printer Management Hardware and Software Support Multiple Operating System Management Server / Network / Security Management Internet and Mail Management Salient Features of Non-Comprehensive AMC Non-Comprehensive AMC Assured 01 to 04 Hour Response Time 09 AM to 06 PM On-Site Technical Support PAN India Support Service Call Tracking System Quarterly Preventive Maintenance Extra Cost for Repair and Replacement Multiple Types of Hardware and Software Support Custom Service Packages as per Business Needs

9 Facility Management Overview IT Facilities Management Services involve an effective combination of people, process and tools to ensure that your IT infrastructure is always up and running. Catering to the 24x7 service demands on your IT infrastructure, we undertake complete responsibility of ensuring availability and performance of your IT Infrastructure as per SLA (Service Level Agreement). Our services are backed by over immense domain experience in providing products and services to various industries. Features Program Management Service Desk Management Server / Systems Management Desk-Side Management Network (WAN & LAN) Management Database Management Application Support Mail Management Telecom Management Data-Center Management Asset Management Data Center Management

10 Overview On Call Support On Call Support package has been designed keeping in mind the customer s need in emergency where our prime focus is to process the query within given timeline and resolve the issue at the earliest. We follow a standard process throughout from logging a complaint to resolving the query. Features Unlimited Issue of one device at Single Call Charge Ideal for Small Office and Home Users Door Step Support Between 09 AM to 09 PM Response Time within 01 to 04 Hours 07 Days Service Warranty for Resolved Issue

11 Overview Infrastructure Management In today s world business scenario, all the companies are dependent on technology. Besides their core business areas, they have one ever challenging task to compete which is running their IT Infrastructure smoothly so that their business does not suffer and they remain ahead of the competition. Today, when technology landscape is changing rapidly, it requires huge chunk of capital to run the show. IT Infrastructure being not part of their core business areas, they look for a reliable technology partner who can manage, optimize their IT Infrastructure at competitive cost. Features Planning / Design / Implementation Reduced Cost of Operation PAN India Support Task Executed by Certified Engineers

12 INFRASTRUCTURE MANAGEMENT Scope of Infrastructure Management Desktop Support Management Network and Security Management Procurement and Deployment of IT Assets IT Asset Management Data Recovery and Storage Management Facility Management Services

13 Thank You Address IT Floor Services (P) Limited RZ: 174, First Floor, Block A, Road No: 4, Mahipalpur Extension, New Delhi Telephone Mobile / Website support@itfloorservices.com