Enterprise Integration Strategy

Transcription

1 Emirates Identity Authority Enterprise Integration Strategy Partners in Building UAE's Security & Economy

2 Emirates Identity Authority Enterprise Integration Strategy

3 Real wealth lies in sincere and diligent work that benefits the individual and society. Man is mortal but work is not, it is eternal. It s where the value of the country and its people lies. The late Sheikh Zayed Bin Sultan Al Nahyan May his soul rest in peace Founder of the UAE and Builder of its Modern Renaissance

4 The Population Register and ID Card program is a quality addition to the UAE s strategic projects that will reinforce the social and economic development achieved across UAE s economic, social, political and security sectors. H. H. Sheikh Khalifa Bin Zayed Al Nahyan President of the United Arab Emirates

5 As one of the largest technologically advanced projects across the Middle East, this program is a clear example of the importance of utilizing state-of-the-art technology to improve government performance and action. H. H. Sheikh Mohammed Bin Rashid Al Maktoum Vice President of the United Arab Emirates Prime Minister of the UAE and Ruler of Dubai

6 We are confident that the Emirates Identity Authority will play a key role in supporting the sincere efforts aimed at achieving comprehensive development towards the greater good of our nation. H. H. General Sheikh Mohammed Bin Zayed Al Nahyan Crown Prince of Abu Dhabi Deputy Supreme Commander of the UAE Armed Forces

7 Emirates Identity Authority continues its journey of success towards the future envisioned by our wise leaders. Emirates ID dedicates its efforts to contribute in the march towards development, growth and cultural, social, economic and structural prosperity setting the basis for an integrated system for the stability and security of society. H. H. Sheikh Hazza bin Zayed Al Nahyan National Security Advisor Chairman of the Emirates Identity Authority

8 The Population Register and ID Card program is a vital extension of the progress and development being undertaken by the UAE in light of the insightful vision of its leadership. In its new strategy for , the Emirates Identity Authority is making steady progress towards achieving the set goals. H.H. Lt General Sheikh Saif Bin Zayed Al Nahyan Deputy Prime Minister, Minister of Interior Vice Chairman of Emirates Identity Authority

9 Table of Contents Message from the Director General About Emirates ID The National ID Card Global Trends of Identity Management & Enterprise Integration Challenges Faced By Governments The UAE and Integrated Identity The Need for Enterprise Integration The State of Person Profile Information in the UAE Integration Strategy Overview Integration Strategy Objectives & Priorities- Alignment with Corporate Strategy Integration Framework The enterprise integration strategic framework components are defined as follows: Integration Models Integration Integration Architecture Integration Governance On-Boarding of Government Entities Integration Strategy Key Projects & Initaitives Integration Strategy Roadmap Key Success Factors Conclusion

10 Message from the Director General It is with great pleasure that I present this handbook that explains Emirates ID s Integration Strategy for The production of this handbook comes with the authority s aim to publish a series of instructive and educational materials to strengthen communication channels with our strategic partners and stakeholders at Federal and Emirates level. Under the direction of the UAE leadership and the continuous support of our Board of Trustees, we have been successful in enrolling almost the entire UAE population with National ID Cards issued to the citizens allowing us to come closer to achieving our overall strategic goals in addition to fulfilling our mandate of being the central authority for personal identification in the UAE. strategy has also resulted in the identification of a number of data and information services that can be provided to the Federal and Government entities enabling them to verify citizen and resident information using their own applications in a secure, reliable, and integrated manner. With the Integration Strategy in place, Emirates ID Authority once again has established itself as the premier Identity Management provider in the UAE paving the way for a connected government placing the UAE in the driver s seat in technology advancements. May God grant us success With this challenging task of enrollment completed, it is imperative for the Emirates ID Authority to maintain an up-to-date national population register. To achieve this strategic objective, the Authority has conducted a detailed study for analysis of how citizen and resident information is updated. Key life events have been identified that lead to change in the personal profile information enabling Emirates ID identify the sources of this information. Dr. Eng. Ali M. Al-Khouri With the completion of this study, we are able to define a comprehensive integration strategy to integrate with the identified stakeholders to keep the national population register updated as life events take place. The integration

11 About Emirates ID The Emirates Identity Authority (EIDA) was formed by presidential decree No 2/2004. The authority manages the Population register and the issuance of the UAE National ID Card with the following strategic objectives: Enroll and maintain an accurate, comprehensive and up-todate population register Develop a secure, and integrated infrastructure enabling data access and exchange Establish the ID card as the most valued card Ensure that all central administrative services are of high quality, efficient, transparent and timely

12 The National ID Card The National ID card provides a single secure identification document (ID card to identify and authenticate citizens and legal residents of the UAE.). It will further assist in streamlining and simplifying Government procedures and enable UAE citizens to use the new ID card as a travel document within the GCC. The ID card has the following characteristics: One Card Type for Nationals and Residents with personal profile information All Cards are PKI Enabled (Digital Certificate) Biometric Data on Card with Match on Card feature Multiple security features (anti-fraud) built into the card Multi factor authentication mechanisms for Identity Verification The validity of an ID card for Residents is linked to the period of his/her Visa, i.e. the expiry date as it appears on the card would be equal to the expiry date of Visa. To enhance the value and use of the National ID card it is planned to be used with PKI enabled services. Name Details Individual Photo National ID Card Birth Details Individual Fingerprint Biometric Information Personal Details Address Details Individual Signature UAE National Population Register Qualification and Occupation Details Naturalization and Residence Details

13 Global Trends of Identity Management And Enterprise Integration Governments around the world have been very much attracted to National ID programs. These programs are globally justified on the basis of building an identity management system to achieve primarily two objectives: support national security and improve access to services. Many countries have initiated smart ID card programs in the last decade with a total value of those projects exceeding $24 billion. Besides, more than 15 countries are in the process of upgrading their current ID cards to biometric based systems As a result of the rapid growth of the economy as well as the population over the past few years in the United Arab Emirates (UAE), the government has expressed strong determination to enhance the performance of public departments and increase efficiency, in a bid to improve the co-ordination of and the citizen s access to public services. Around the world, governments struggle in maintaining an up-to-date national population register providing the different government entities with accurate information on citizens and residents. Typically, a citizen or a resident will require multiple identification and supporting documents in order to avail government provided services. Even in highly ranked countries (according to the UN ereadiness index), the population and the governments are still in the process of understanding the role of National ID cards and how they can leverage such a valued asset in simplifying the lives of both the public and the government entities in uniquely identifying a person and maintaining up-to-date snapshot of information. For example in Sweden government entities rely on bank issued identification cards to register and apply for government services. In the USA and the UK, different forms of ID are accepted with the USA being more complicated given the different IDs issued at federal and state level with minimal integration or interoperability between the government departments.

14 Korea and Singapore are the leading countries that have at achieved a good level of success in providing a single ID that is issued to every citizen and resident providing them with access to government services. Enterprise Integration One of the key factors to establish a successful identity management is integration between the different government entities and the entity responsible for managing identities. Point-to-Point Integration For many years integration has been handled at a system level where the primary of focus is to identify what data is needed and how to send it to the other system creating an the point-to-point integration pattern. As the number of systems grew, adding more point-to-point integration interfaces lead to complex implementations and maintenance of such interfaces presenting government entities with additional costs, limited flexibility in addressing new requirements, and other risks. The above patterns facilitated the integration between government entities whose focus was to send and receive specific data sets. With time, there has been a shift in emphasis from systems and data integration to overall enterprise integration with increased focus on inter enterprise operations, processes, and services as depicted in the diagram below: Enterprise Integration Volume Enterprise Integration (Enterprise) Business Integration (Process) Application Integration (Application) System Integration (System) 60 s 70 s 80 s 90 s 00 s 10 s 20 s Time HUB Hub-based Integration Flow Control Bus-based Integration The challenges mentioned earlier lead to the introduction of hub-based and bus-based integration patterns. In hub-based integration, government entities can connect to a central or federated hub to send and receive data between them securely through re-usable messaging and integration interfaces providing performance improvements, scalability. Bus-based integration introduced the concept of decentralizing messaging between different applications by sending and receiving data in a similar fashion to Radio Technology, where government entities can connect send information that can be received by one or many government entities without the need to physically connect to the government entity infrastructure. This provides the flexibility of sending a data set to multiple government entities using a single message. This shift from system integration to enterprise integration provided government entities with the ability to link their integration needs with their overall strategic objectives by identifying which services a government entity can provide or need and leverage enterprise integration as way to provide and consume these services. Combining identity management and enterprise integration global trends provides government entities with the capability to provide an integrated identify management solutions that will facilitate up-to-date population registers and provide identity owners with the capability to provide innovative ID-based services to other government entities and possibly businesses.

15 Challenges Faced By Governments The UAE and Integrated Identity With the global trends in mind, still a number of lingering challenges face governments in achieving integrated identity management as follows: Lack of a government entity responsible for maintaining a national population register Data privacy and confidentiality issues Lack of a clear vision and cooperation between competing government entities Lack a government wide integration and interoperability framework With the above challenges identified in addition to many other factors such as the recent economic downturn, many countries are facing a challenge to drive the notion of a connected 24-hour government. Under the direction of the UAE leadership, a comprehensive Federal Government Strategy has been put in place to pave the way for connecting the different government entities at the Federal and Local level. It clearly set the strategic objective of having a connected government serving the entire population. The UAE once again is uniquely positioned to achieve this vision through the introduction of state of the art identity management infrastructure by the Emirates ID Authority allowing government entities to verify citizen and resident identity using smart card readers and integration with Emirates ID identity management systems

16 The Need for Enterprise Integration The State of Person Profile Information in the UAE With the core identity management infrastructure in place and the UAE population nearly fully enrolled in the Population Register, the following challenges were identified in maintaining an up-to-date and accurate national population register: Keeping the ID Card and the Personal Profile Information updated as per the life events in the citizen/ resident life cycle Managing the Card Life Cycle in synchronization with the Identity Life Cycle Keeping the Population Register updated in near real time The primary reasons behind these challenges are twofold: Clear identification of the sources of information Lack of integration between the different government entities and Emirates ID Considering these challenges, Emirates ID Authority commissioned a comprehensive study to address these challenges focusing on the development of an Enterprise Integration Strategy bringing together the different sources of information together. Emirates ID has categorized the personal profile information in 6 key domains: Core Identity: Citizens & Residents Core Identity information such as Name, Residence and Naturalization Status, Biometric Data, Digital Certificates, ID Card numbers Employment: data providing information about the their current occupation and employment status Health: Life information including birth details Academic: Education details of schooling and higher education and related information Legal: Judicial information including marital status Based on the above key domains, Emirates Identity has held workshops with over 20 Federal and Government entities from the seven Emirates to understand their role in maintaining such information, the business processes in relation to the feasibility of adoption of the National ID, and the technology used to maintain and store such information. The outcome of this exercise was a detailed study in integration of these Government entities for managing the personal profile information in the National Population Register managed by Emirates ID Authority. The following diagram shows the mapping of the person information to the Federal and/or Emirate government entities: Citizens & Residents Business Domain Labour Health Justics Educatuion Higher Education Technical Domain Name Substructure Occupation Birth and Characteristics Qualification Card Data Person Profile Residence Naturalization Family Book Federal Government MoI General Pension & Social Security Authority MoH MoJ MoED MoHESR EIDA Local Government ADRPBF HAAD DHA DC ADJD ADEC KHDA RAKC

17 Integration Strategy Overview With the results of the study highlighting the different data sources for person profile information, Emirates ID has formulated a comprehensive approach to develop its Enterprise Integration Strategy and meet its strategic objectives. The Enterprise Integration Strategy is in complete alignment with Emirates ID overall business strategy and objectives. The Integration Strategy formulates the integration strategic objectives and outlines the priorities of integration components. Integration Strategy Objectives & Priorities- Alignment with Corporate Strategy Our mission, vision and strategy are clearly reflected in our four strategic objectives. Two of these strategic objectives drive the integration strategy. Enroll and maintain an accurate, comprehensive and up-to-date population register. Develop a secure, and integrated infrastructure enabling data access and exchange. A comprehensive Enterprise Integration Strategic Framework was developed to define the key components to develop an agile and practical integration strategy that will have an over reaching contributional impact on Emirates ID overall business strategy. This Integration Strategy leads into a set of initiatives covering people, process, technology, and the on-boarding of government entities into the Enterprise integration initiative. Each of the initiatives are prioritized and used to define Emirates ID Enterprise Integration Roadmap that is actionable and executable. The following diagram depicts the methodology adoption for the Integration Strategy Development as described above. EIDA Enterprise Integration Strategy will help achieve EIDA strategic objectives by implementing an integrated and up-to-date secure National Population Register and deliver ID Management services to UAE federal and local government entities through a flexible and adaptable Service Oriented Architecture Mission Vision Strategic Intents To contribute to individual and national security through enhancement of personal identity in the UAE, maintenance of an accurate population register and provision of innovative e-services To be the principal reference for establishing personal identity and providing population data in the United Arab Emirates Contribute to National and individual security as the primary identity provider in the UAE Simplify government service delivery and facilitate transactions Facilitate the delivery of innovative electronic services Develop a world class service organization Strategic Objectives Enroll and maintain an accurate, comprehensive and up-to-date population register Develop a secure, and integrated infrastructure enabling data access and exchange Establish the ID card as the most valued card Ensure that all central administrative services are of high quality, efficient, transparent and timely EIDA Mission / Vision EIDA Strategic Objectives Priorities Strategy Key Initiatives Projects/Initiatives Roadmap Values Customers Orientation Teamwork Ownership Innovation EIDA Enterprise Integration Strategy is thus stated with the following objectives in complete alignment with the corporate objectives: Trust

18 1- Provide a secure, scalable, and flexible business platform that supports the enterprise integration of the National Population Register, ID Validation & Federated Identity based on the Emirates ID card and enterprise applications 2- Provide proactive life events services enabling identified Data Owners to update and propagate Person Profiles changes to up-date the National Population Register 3- Provide Person Profile Data to e-government programs across different Emirates, authorized government entities, and authorized businesses 4- Provide Population Register Data Replica to authorized government entities, and security organizations. Provide statistics data to Departments of Statistics for population statistics reports 5- Provide effective web-based dashboard and management capability for monitoring and managing the business Enterprise Integration To achieve the above objectives, the following priorities have been identified: Ensure that the Enterprise Integration strategy and roadmap defines end-to-end architecture and solution implementation with minimal dependency and risks to achieve a successful implementation. Build Enterprise Integration Function that enables capability building for planning, management, operations, and support of Enterprise Integration. Consider leading Enterprise Integration patterns from leading vendors available in the market to implement the complete Enterprise Integration that can be modular and scalable that will support EIDA Strategic Objectives. Leverage existing IT systems, IT infrastructure and security, and data center as well as other existing systems from other stakeholders effectively. Adopt an appropriate approach to implement and operate the required Enterprise Integration and its platform, through qualified and experienced system integrators and solution providers to deliver. Based on these objectives, an Integration Framework has been designed and adopted to achieve effective integration. Integration Framework Our framework for enterprise integration strategy has our corporate business strategy and objectives as the main drivers with considerations to enterprise integration best practices, enterprise integration technologies, and on-boarding our external and internal entities on the proposed integration platform. Also, the framework ensures alignment with our ICT department initiatives and current environment. The resulting enterprise integration strategic objectives and priorities are defined across a number of enterprise integration strategic components as shown in the diagram below: Enterprise Integration Leading Patterns & Practices Enterprise Integration Leading Vendors Consider Consider EIDA Business Strategy and Objectives Integration Security Enterprise Integration Strategic Objective & Priorities Data & Integration Governance EIDA Enterprise Integration Strategic Components Integration Principles Integration Models Integration Integration Architecture Integration Function Integration Roadmap Align & Leverage Consider EIDA ICT Department The readiness of external & internal entities The enterprise integration strategic framework components are defined as follows: Integration Models: Defines the multiple integration models to government entities to access the services provided by the Enterprise Integration Platform Integration : Defines the business services providing integration capabilities to the National Population Register required to maintain an up-to-date national population register and services where government entities and potentially business to access the register. The technical services facilitate the platform and application services, and the internal and external integration at EIDA. Integration Architecture: Defines the required technology architecture including the needed Applications, Integration, Data, Infrastructure, and Security to fulfill EIDA s Enterprise Integration needs.

19 Integration Function: Defines the required Enterprise Integration Organization and structure to support the roll-out of EIDA Enterprise Integration Strategy. Integration Roadmap: Defines the detailed roadmap to implement our enterprise integration strategy covering people, process, technology, and government on-boarding initiatives Integration Security: Defines the security requirements to maintain Emirates ID ultimate objective of having state of the art security measures covering integration services access & authorization, and data encryption and secure transport. Data & Integration Governance: Defines the service, data and security governance measures to support the Enterprise Integration unit and its function. Integration Principles: Defines the general integration principles that are the rules and guidelines for the integration, platform standards, change managements and others. Integration Models Various integration models need to be supported by our integration platform in order to meet our business and functional requirements and in order to provide various options for external entities to connect through Emirates ID Four distinct models of integration have been developed for the implementation of the integration strategy. Model 1 Direct Access to Life Events Update In this model external person profile entities that own profile data (data owners) will have direct access to EIDA s Enterprise Integration in order to consume life event services. Model 2 Direct Access to Person Profile Data In this model external entities that need to view / validate person profile data or retrieve statistical information (data viewers) will have direct access to EIDA s Enterprise Integration in order to consume person profile data services Model 3 Third Party Access to Person Profile Data In this model external entities that need to view / validate person profile data or retrieve statistical information (data viewers) will have access to EIDA s Enterprise Integration via a third party (broker) which could be a UAE E-Government entity or an independent service provider Model 4 Private Access to National Population Register In this model security entities will have direct real time access to the raw data of EIDA s National Population Register via an intermediary operational data store ( Security NPR DB ) Person Profile Data Owners Person Profile Data Viewers Person Profile Data Viewers Security Agencies Life Event Person Profile Data Integration Broker/ egovernment Entity Private Access of Population Register EIDA Enterprise Integration EIDA National Population Register

20 Integration Integration Architecture The Enterprise Integration should be supported by a series of business integration services that allow external entities to integrate with the national population register systems. The business services taxonomy is organized into several service groups for providing integration capabilities to the National Population Register. These services are mainly post- issuance services, i.e. that could be provided after a national IDN and ID card are issued. The table below shows the various business integration service groups: Retrieval In order to enable seamless, secure, and flexible integration within our internal environment and between the external entities, a standards based and an SOA based Enterprise Integration must be implemented to enable the functionality of the Integration Platform. Reference architecture has been developed as depicted below: 36 Service Group Group Description Service Types Platform 37 Messaging Life Event These are the core services Higher Citizen & Education Education Labour Judiciary Health Residence used to update the population Integration Monitoring & Management Integration Support Service register information Integration Data Stores These are the core services used to view or validate the population register information Inquiry Verification Matching Remote Access (Security, Adapters, Service Management, etc) Remote Access Channel Transformation Web Channel Channels Business (Exception Mgmt, Logging, Monitoring, Reporting) File Transfer Channel Applications & Data Stores SMS Channel Business Service Management (Orchestration, BPM, Registry, Repository) Operational Data Stores Data Warehouses Other DBs Logs / Audit Trails Integration Platform Statistical These are the core services used to obtain statistical information from the population register Population Demographics Life Event Reports Family Links Analysis PRIDC Biometric NPR DB DB PKI Solution PKI DBs PKI PKI Intermediary DB SMS ERP BMC Time Attendance Special These are the core services used to process any special operation that are required by individual entities Tailored Reports Raw Data Access Person Profile These are a lower level of services used to facilitate access to the data in each of the Person Profile Substructures. Create Read Update Deactivate Historic Read

21 =Each of the four reference architecture layers are described as follows: Integration Governance Layer Channels Business Platform Description This layer is the presentation layer of the Enterprise Integration. It allows external entities to consume EIDA s exposed services through various channels such as web services, file transfer (FTP), and remote access This layer provides the functionality for service modeling, service orchestration, SOA governance, transformation, and remote access (needed for special security operations) where all services provided to government entities are defined and maintained This layer is the key enabler of EIDA s SOA based Enterprise Integration. It provides messaging capabilities, integration services (adapters, APIs, etc), monitoring & management services, and data services (ODSs, DWs, and DBs) to facilitate internal and external integration. Enterprise Integration governance is needed to ensure control over the lifecycle of services exposed through the platform and consumed by the different stakeholders. Enterprise Integration governance defines and enforces policies related to service contracts, data quality, data & information privacy protection, authorized access to services, non-repudiation, and logging. For the successful implementation and operation of Enterprise Integration, these governance principles must be adhered to. The diagram below illustrates the data and integration governance principles that must be defined and enforced to control access to the Enterprise Integration platform Federal Entities Local Entities Emirates ID Back Office Update Person Data Update Person Data Update Person Data UAE National Population Register View/Validate Person Data Retrieve Statistical Info EIDA Enterprise Integration Governance Federal & Local Entities Statistics Entities Applications & Data Stores This layer is not considered a part of the Enterprise Integration to be implemented. This layer contains EIDA s applications and data stores that will be integrating with each other via the Enterprise Integration, as well as facilitating external entities integration for the purpose of accessing the population register Service Governance Service Definition Service Ownership Service Usage Service Access Service Contract Service Retirement Data Governance Data Quality Controls Data Ownership Data Usage Data Access Security Governance Non Repudiation Measures Compliance Audit Trail & Logging Privacy Measures Encryption

22 On-Boarding of Government Entities One of the key success factors of Emirates ID enterprise integration strategy is to integrate with the government entities, hence we have a defined comprehensive approach must be followed to confirm entity readiness, service development, service testing, and launch integrated services as follows Integration Strategy Key Projects & Initiatives The successful implementation of our integration strategy requires us to undertake a number of initiatives/projects across 4 key domains; people, processes, technology, and external entities. Below are the key enterprise integration implementation initiatives/projects identified: Objective 5-6 Week 1 Week 1 Week 1 Week 1 Week 1 Week Integration Strategy Assessment Design & Development Testing Go Live Development of the service, data and security governance 40 Enterprise Integration Operating Model Processes The aim of this The aim of this The aim of this The aim of this The aim of this stage Enterprise Integration Policies and procedures development stage is to determine the stage is to assess the business and external entity to developed service production 41 integration strategy between EIDA and technical readiness levels of the design and develop the required and ensure that it is a fully functional requirements and to deploy the developed Integration Platform Vendor evaluation and selection the external entity external entity services and / or to service and to services and start Integration Platform Implementation and supervision covering the wishing to integrate enhance / modify its validate service test operation. Also, integration services with EIDA, to current IT results and ensure continuous monitoring Technology Software and hardware procurement that will be identify the service environment to be entity readiness for of deployed services Maintenance and support consumed by the external entity and development and implementation able to integrate with EIDA s service go-live. is conducted during this stage to identify the integration team (whether Enterprise any issues and to Study to determine to person profile data ownership at federal and emirate level model that will be internally or through Integration. perform any service used by it, and external vendors), updates or upgrades Defining and of the MOU with the related entities based on this and to determine required. External Formulation and agreement of the OLAs and SLAs develop the the level of effort Guidance and Governance integration charter, required to develop plan and SOW. the required Integration on-boarding process services. People Communication and training of the internal and external teams Project management office and execution Construct the organization structure Main Steps Identify EIDA s integration services that will be consumed by the external entity Determine integration model that will be used be the external entity Develop integration charter Develop high-level integration plan Develop integration SOW Conduct business and technical workshops between EIDA and external entity Develop requirements for integration Determine if service development will be done in-house or through a commercial vendor. Develop RFP and hire vendor (if required) Determine the level of effort to develop and implement the required services leverage EIDA Integration Guide to design required services Develop service specifications document Enhance / modify the required IT systems Enhance / modify the IT infrastructure Create web service definition language (WSDL) Develop new web services (if needed) Conduct end-to-end unit testing for the developed service Conduct user acceptance testing Conduct functional testing Conduct data quality test Conduct integration testing Document all test results Develop user guide Confirm entity readiness to go-live Approve / reject entity integration Finalize the requirements needed for production Ensure all required business adjustments are completed Ensure any required user training is completed Procure any needed equipment Develop deployment plan Deploy small scale services to production Conduct final roll-out for all services Monitor deployed services Each of the above initiatives and projects has been defined highlighting the needed resources requirements, estimated duration, and their interdependencies.

23 Integration Strategy Roadmap Key Success Factors With the Enterprise Integration Strategy set be executed over a 3-year period, a comprehensive Enterprise Integration Implementation roadmap has been defined to execute the defined initiatives/projects with the following key objectives to be achieved in each year: Year 1: Evaluate and select the right technology vendor to implement the integration platform and define the integration function requirements to support its implementation Year 2: Implement the necessary strategy initiatives to kick start the integration platform and on-boarding of government entities while setting up the necessary integration function to support its implementation In order to achieve a successful implementation of Emirates ID Enterprise Integration Strategy, the following key success factors have been identified: Promotion of EIDA Integration Strategy to UAE federal and local government entities through the adoption of well defined communication plan and awareness campaigns Adoption of Emirates ID Card By Government Entities / Citizens / Residents by requiring the presentation of Emirates ID card when requesting for services Adoption of ID Number as Part of Person Profile Data Owners & Views applications and systems to enable integration between Emirates ID and the government entities Year 3: Focus on adding more government entities as part of Emirates ID integration strategy and provide the necessary support to operate, maintain, and support the integration platform. Enterprise Integration Project Initiation Enterprise Integration Program Year 1 Year 2 Year 3 Enterprise Integration Business Unit Provide Comprehensive to UAE federal and local government entities Ensure Secure Access to National Population Register to promote confidence and adhere to data privacy and confidentiality best practices Robust Integration On-Boarding Approach and Dedicated On- Boarding Team to help and support government entities in integrating with Emirates ID Implementation Phase Operation Phase Technology Enterprise Integration Platform Vendor Evaluation & Selection Integration Platform Implementation and supervision Security & Infrastructure Upgrade and Operation Maintenance and Support Integration and On-Boarding Communication w/ entities OLAs & SLAs Formulation Enterprise Integration Operation 1 st wave 2 nd wave 3 rd wave Enterprise Integration Governance Develop Operating Model Develop service, data & security governance Enterprise Integration Governance Enterprise Integration Policies and procedures Enterprise Integration Function Set up Project Management Office Project/Program Management Office execution Construct organization structure Set up Enterprise Integration Business Unit

24 Conclusion Emirates ID under the vision and leadership with UAE has embarked on executing the Enterprise Integration Strategy that will once again propel the UAE to a leading position in providing integrated identity management solution. Our innovative integration strategy will enable the UAE Federal Government and Local Emirates strategy in achieving its objectives of being a 24-hour connected government contributing to the UAE s prosperity, economy, and providing effective, efficient, and secure government services to its citizens and residents. 44 Enterprise Integration strategy Team - English Version General Supervision and Revision: Higher Management Committee headed by H.E. Dr. Eng. Ali Mohamed Al Khouri Preparing and Editing: Shadi Zraiqat - Ramgopal - Ahmed Abu Hantash (PWC) Production and Graphic Design: Mohamed Mabrouk International Standard Book Number ISBN All Information, Photos, Charts and Designs Found in this Book Belongs to Emirates Identity Authority Any usage or duplication without formal authorization form EIDA is prohibited 2012 Emirates Identity Authority. All Rights reserved.