Challenges and Role of Standards in Building Interoperable e-governance Solutions

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Challenges and Role of Standards in Building Interoperable e-governance Solutions"

Transcription

1 24 Compendium of e-governance Initiatives CHAPTER in India 3 Challenges and Role of Standards in Building Interoperable e-governance Solutions Renu Budhiraja Director e-governance Group, Department of Information Technology Ministry of Communications and Information Technology Government of India ABSTRACT Standards lay the foundation for a sound e-governance architecture, which should be open and technology neutral bringing vendor independence. Standards based implementations can be customized easily thereby enabling faster deployment. Standards facilitate interoperability and enable joined up services. Today with e-enabling of the various government documents and data, long term archival formats which are vendor independent is critical. The author has tried to being out the areas of immediate concern in standardization in India, the methodology being adopted and the processes put in place. Further, while standards are critical in ensuring interoperable solutions, there is a need for government to go one step ahead by creating standards based core middleware infrastructure which can act as a catalyst in ensuring standards based architectures for any e-governance implementation. Next, important step for government is to have a mechanism in place to ensure compliance to the laid standards and standards based infrastructure. This would also help the users gain confidence that the e-governance solutions are secure, usable and meet regulations. The paper talks about various areas of compliance to be considered and the Government of India initiative in this direction. 1. Introduction Most often e-government initiatives suffer delays and encounter failures as the implementation agencies lack guidance in the above areas. The investments in e-governance tend to produce sub-optimal results in the absence of standards. It is therefore critical to lay down suitable policies, guidelines and specifications in the above areas to facilitate faster proliferation of e-governance applications. Further, with multiple players and agencies increasingly becoming involved in the e-governance initiatives, standards for e-governance in

2 Challenges and Role of Standards in Building Interoperable 25 India have become an urgent imperative. In the absence of such standards and suitable e-governance architecture, difficulties will be encountered when ICT systems from different organizations have to interoperate. 2. Challenges in the e-governance Solution Implementations Today Complex e-governance Projects An e-governance application is very resource intensive. It normally spread across multiple locations and supports multiple delivery channels. It is hence important to have solutions that are technology neutral, cost effective, easily replicable and scalable. Public Private Partnership (PPP) Considering the fact that government has limited internal technical skills and the cost of any e-governance solution is very high, PPP is the way to go. However, there are concerns w.r.t vendor lock-in and exit management (after the contact period or even before in case there are issues with the vendor) that need to be addressed. Sharing of data across various e-governance implementations (e.g., Unique ID, Passport, Land records, Police, etc.) One of the key benefits that a citizen is looking at from the e-governance initiatives is a single window access to various government services no matter which department is giving the service behind. To achieve this, there is a need to be able to seamlessly share data across the applications. Standards like XML, SOAP, Web services are required. Data accessibility and Preservation formats This is the most important concern of the government today to be able to preserve the government data in the format which does not tie you with one vendor software to retrieve the achieved data. Clear definition of Open Standards and the suitable format for e-governance is the direction which government is taking. Identifying commonalities across states/depts. to devise re-usable Services, processes, forms. Etc. Process standardization is also very important, more so with multiple players trying to implement the same solution, there is a need to provide the requisite standards and also lay the necessary compliance mechanism.

3 26 Compendium of e-governance Initiatives in India Localization/multi-language support (Unique ID integrating vernacular language databases) The e-governance has an impact only when the services to the citizens are made available in their respective language. However, this is a challenge that needs to be addressed by laying clear standards and guidelines w.r.t the fonts, storage, input etc Security Issues While there are clear standards like ISO and ISO for IT security management and IT service management which are presently being used by various e-governance applications however it has been seen that the concerns of the respective departments which regard to the Data and Application security and control are still not adequately addressed. Reasons include lack of adequate knowledge and understanding on the various management controls on these standards by the departments, policies like Access control and Security not made very comprehensive, the Controls in the International Standards need to be made more prescriptive as per our requirements, and also the RFP should highlight the concerns of the government department with respect to the requisite strategic controls clearly. 3. Government of India Initiatives with Respect to Standardization 1. Formulation of standards 2. Standards based middleware infrastructure National e-governance Service Delivery Gateway (NSDG) 3. Compliance and Certification framework and infrastructure We would now take the above in more detail 3.1. Formulation of Standards Department of Information Technology (DIT), Ministry of Communications and Information Technology, Government of India (GoI) is driving the National e-governance Plan (NeGP) which seeks to create the right governance and institutional mechanisms and implement a number of Mission Mode Projects at the Centre & State government. Standards in egovernance are a high priority activity, which will ensure sharing of information and seamless interoperability of data and egovernance applications under NeGP. DIT had constituted a Core group on Standards to arrive at an Institutional Mechanism and Processes to be put in place and recommend key areas for standardization. The Core group had examined various aspects of the Standards-setting exercise and made suitable recommendations.

4 Challenges and Role of Standards in Building Interoperable 27 Some of the key priority areas of immediate concern that have been identified for standardization are: 1. National Policy on Open Standards for e-governance 2. Interoperability Framework for Data Access, Presentation including Data Preservation, Publication, Archival, e-forms, etc. 3. Enterprise Architecture framework for NeGP 4. Indian Languages related issues with respect to storage, browser, fonts, keyboard, data dictionary, etc. 5. Network and Information Security Standards 6. Metadata and Data Standards for e-governance Applications 7. Digital Signature interoperability 8. Finger Prints Institutional Mechanism and Processes Setup As regards the institutional mechanism and processes are concerned, an apex body has been constituted under the chairmanship of Secretary, DIT, with senior representatives from Government, NASSCOM, Bureau of Indian Standards (BIS), etc., with a mandate to approve, notify and enforce the standards formulated by various Working Groups and to oversee that they are in accordance with international practices in this regard. National Informatics Centre (NIC) is the DIT arm with a presence in all the States and Districts in the country. It has a large pool of technical officers. NIC provides a range of services to all the government departments at the Centre, States and Districts. National Informatics Centre (NIC) has been entrusted with the task of steering the Standardization activity. A separate e-governance Standards Division has been created by NIC for this. It has been found that there is a need for core domain experts in the above areas to generate the drafts which can be deliberated in the WGs with members from industry, academia etc. Hence, an Open Technology Centre (OTC) setup in Chennai by NIC is setting up these expert groups. Once the standards are deliberated in the WGs and published for public comments, they would be submitted to the Apex Body. Once the Apex Body approves the standards developed by Working Groups, STQC will be responsible for release of these approved Standards on the web and make them available to all the stakeholders for free download. STQC will further ensure conformance & certification (where required) of these standards. A separate e-governance Division has been created by STQC for this purpose. Subsequent to the issuing of these initial standards, STQC will be responsible for enhancement of these standards and liaise with the national & international standardization bodies for harmonization and acceptance of these standards. (STQC Standardisation, Testing and Quality Certification, is the Directorate of DIT with offices across the country. It provides Services in Quality & Information Security with specialization in Testing, assessment and evaluations using International Standards to Indian industry and users)

5 28 Compendium of e-governance Initiatives in India The e-governance Division of NIC and STQC function in close coordination with e-governance PMU of DIT, which is responsible for overseeing their working. Fig. 1 Policy on Open Standards for e-governance GOI has decided to use Open Standards in e-governance implementations. Though largely the Principles of Open Standards are the same across various international organizations and countries, some of the critical issues w.r.t licensing, support for multiple standards, etc., differ based on the National interest and requirement. Hence, a clear Policy on Open Standards for e- Governance in India covering the mandatory and desirable Characteristics of an Open Standard is required. In the above context, GOI constituted a Specialist Committee comprising of members from the government and academia to arrive at the necessary and desirable characteristics of an Open Standard. Based on the recommendations of the Specialist Committee, a draft Policy has been prepared. After wider consultation on the draft, government will announce the National Policy on Open Standards. The key objective of this Policy is: To ensure interoperability and facilitate data interchange. To enable Government Data and Documents to be stored in open file format To reduce over-reliance on proprietary technologies/products A website on Standards has been constituted which apart from publishing the various activities being carried out by the NIC, Working Groups and other players also facilitates closed collaboration and interaction with the various stakeholders. The Website address is

6 Some Drafts on Standards Challenges and Role of Standards in Building Interoperable 29 Technical Standards Interoperability Framework for e-governance applications nearing completion (Publishing, e-forms, archival, authoring, presentation, data integration etc.) Enterprise Architecture Framework for NeGP at an initial stage Metadata and Data Standards Generic Data elements including their formats, applicable horizontally to various e-governance applications under finalisation Conformity Assessment Framework for audit, compliance and certification of e-governance application by a 3rd party prepared Network and Information Security e-governance Information Security Standard - Based on IS/ISO/IEC plus drafted suited to the e-governance applications Localization and Language Technology Standards Draft recommendations on the OS support, content creation, resources and tools, Search Engine supporting local language, localized application 3.2. National e-governance Service Delivery Gateway (NSDG) Middleware for Interoperability The National e-governance Plan (NeGP) of the Govt. of India aims to make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency and reliability of such services at affordable costs to realise the basic needs of the common man. One of the goals of the Government to meet this vision is the need to cooperate, collaborate and integrate information across different departments in the Centre, States and Local Government. Government systems characterised by islands of legacy systems using heterogenous platforms and technologies and spread across diverse geographical locations, in varying state of automation, make this task very challenging. The National egovernance Service Delivery Gateway (NSDG), a MMP under the NeGP, can simplify this task by acting as a standards based messaging switch and providing seemless interoperability and exchange of data across. Vision of NSDG The emergence of many e-governance applications for different departments to provide online services to citizens, businesses and government would require increasing interactions amongst departments and with external agencies at various levels in Government.

7 30 Compendium of e-governance Initiatives in India Fig. 1 Departments would need to develop connectors/adaptors for point to point connections between departments creating a mesh as shown in figure and also tight coupling between applications. This would lead to applications difficult to maintain and upgrade in case of version change and change in government policies and business rules. The National e- Governance Service Delivery Gateway (NSDG) is an attempt to reduce such point to point connections between departments and provide a standardized interfacing, messaging and routing switch through which various players such as departments, front-end service access providers and back-end service providers can make their applications and data inter-operable. The National e-governance Service Delivery Gateway (NSDG) aims to achieve a high order of interoperability among autonomous and heterogeneous entities of the Government (in the Centre, States or Local bodies), based on a framework of e-governance Standards. It is envisaged to have constellation of Gateways across the country with a National Services Directory to resolve and the addresses of the Gateways and the government services they serve. Gateway Standards The gateway achieves integration amongst diverse set of applications built on varying platforms through compliance with a set of e-governance Specifications- Interoperability Interface Protocol and Interoperability Interface Specifications (IIP/IIS) that are based on open standards such as the W3C XML and SOAP specifications. The entire set of Gateway specifications developed for the Gateway messaging and support/common services are Interoperability Interface Specification (IIS) Interoperability Interface Protocol (IIP) Inter Gateway Interconnect Specification (IGIS)

8 Challenges and Role of Standards in Building Interoperable 31 Gateway Common Services Specification (GCSS) 3.3 Compliance and Certification Framework and Infrastructure One of the important aspect for a successful g-governance solution is to gain confidence of the users that the solutions are secure, usable and meets regulations. This assurance can be provided by assessing quality and security conformance to the users requirements (RFP), best practices, international standards etc. To achieve this it is important that systems are evaluated by Third Party (Vendor independent) which is impartial, technically competent and transparent in their operations. Compliance audits give assurance that the project meets the: Requirements, standards and specification Software, IT Infrastructure Non IT Infrastructure Service Level Agreements (SLA) Avoid large scale post-testing modifications Key areas of Compliance to be covered in an e-governance Solution before and after Go-live. 1. The quality of software to a Quality Model addressing requirements of functionality, interoperability, security, reliability, usability, performance scalability, maintainability etc. 2. Solution development and deployment process 3. Security of e-governance information system addressing technological, management and operation control by means of ISMS assessment, penetration testing, vulnerability assessment etc. 4. The effectiveness of the management of IT Services for compliance with the service level agreements and other associated processes. 5. Compliance of IT and non-it infrastructure with the user requirements. 6. Compliance with applicable standards and best practices 7. Policies and procedures with respect to data centre, back-up, storage, DR 8. Compliance with applicable regulations (IT Act, RTI Act, DOPT Rules and domains specific (Ministries) Act and Rules) To ensure compliance in the above areas, the RFP must be documented very well ensuring the scope of work with respect to the third party compliance audit is covered adequately. In terms of modality of execution, this could be got done either by the user department or the solution provider. However, it would be best if done by the user department as this would eliminate any bias in the selection of the third party auditor. Many a times various e-governance applications do not include the cost of such compliance audits as a part of the project cost which normally is less than 10% of the total project cost. It would also be a good idea to ask the auditor to provide various certifications like 9126, ISO 27001, ISO etc. to the e-governance solution. This will help in generating further confidence. The compliance audits should be done on regular basis.

9 32 Compendium of e-governance Initiatives in India Under the NeGP, various Mission Mode Projects are going ahead independently for end to end compliance audits of their e-governance solutions. Some of them are getting it done by a single agency while others are getting it from multiple agencies. Considering the fact that this is critical for the successful implementation of any e-governance solution, GOI is in the process of initiating Conformity Assessment Centres across the country. The objective of the project is to develop techniques, methodologies and framework for assessing conformity of e-governance solution to the user requirements, best practices and the applicable regulations. It is also intended to provide conformity assessment services through a network of competence centres spread over nationwide. STQC which is a Directorate of DIT with offices across the country is already is being strengthened to provide these services. 4. Conclusion While Standards are key to the successful implementation of e-governance projects ensuring interoperability and integrated services, Compliance audits will ensure the requisite confidence in these e-services. References 1. STQC Project proposal on Conformity Assessment Centre 2. DIT s approach paper on Standards.

SSDG Operational Manual Draft version: 0.1. Operational Manual For SSDG

SSDG Operational Manual Draft version: 0.1. Operational Manual For SSDG Operational Manual For SSDG 1 Table of Contents ABBREVIATIONS... 5 SECTION 1: INTRODUCTION... 6 1 INTRODUCTION... 7 1.1 INTENDED USER... 7 1.2 HOW TO USE... 7 1.3 ORGANIZATION OF THE MANUAL... 8 1.4 HELPDESK...

More information

Government of India Ministry of Communications & Information Technology Department of Electronics & Information Technology (DeitY)

Government of India Ministry of Communications & Information Technology Department of Electronics & Information Technology (DeitY) Government of India Ministry of Communications & Information Technology Department of Electronics & Information Technology (DeitY) Title of Policy: Policy on Open APIs for Government of India Preamble:

More information

Guidelines. for setting up. Dedicated Project Team. Page 1 of 14

Guidelines. for setting up. Dedicated Project Team. Page 1 of 14 Guidelines for setting up Dedicated Project Team Page 1 of 14 Foreword The National e-governance Plan of Indian Government seeks to lay the foundation and provide the impetus for long-term growth of e-governance

More information

Guidelines For Technical and Financial Support For Establishment of State Data Centre (SDC)

Guidelines For Technical and Financial Support For Establishment of State Data Centre (SDC) Guidelines For Technical and Financial Support For Establishment of State Data Centre (SDC) Department of Information Technology, Govt. of India, Electronics Niketan, New Delhi 110 003. 1.0 Preamble 1.1

More information

National e-governance Plan (NeGP) 2.0. Col Jagdish Jamwal

National e-governance Plan (NeGP) 2.0. Col Jagdish Jamwal e-kranti National e-governance Plan (NeGP) 2.0 Col Jagdish Jamwal coljjamwal@gmail.com e-kranti Context Vision & Mission Objectives Value Proposition Principles Institutions & Instruments Implementation:

More information

Quality Assurance Framework for e-governance Applications (QAF)

Quality Assurance Framework for e-governance Applications (QAF) Document No QAF:01 Version 1.0, June 2010 Quality Assurance Framework for e-governance Applications (QAF) Policy Makers Target Audience (should read the Concept Document (QAF00-00) and the CARE Document

More information

Industry Consultation Note Cloud Management Office. Industry Consultation Note - Cloud Management Office (CMO)

Industry Consultation Note Cloud Management Office. Industry Consultation Note - Cloud Management Office (CMO) Industry Consultation Note - Cloud Management Office (CMO) MeghRaj Policy Government of India views Information and Communication Technology (ICT) as an opportunity to achieve its vision for sustainable

More information

e Governance ULB Level Reform

e Governance ULB Level Reform ULB Level Reform 1. The Reform e-governance is a form of public administration making use of information and communication technologies (ICT) to enhance the access and delivery of government services to

More information

Guidelines for Capacity Building and Institutional Framework for e-governance under NeGP

Guidelines for Capacity Building and Institutional Framework for e-governance under NeGP Guidelines for Capacity Building and Institutional Framework for e-governance under NeGP Guidelines for Capacity Building and Institutional Framework for e-governance under NeGP Planning Commission & Department

More information

Challenges of Multilingualism and Possible Approach for Standardization of e-governance Solutions in India

Challenges of Multilingualism and Possible Approach for Standardization of e-governance Solutions in India Challenges of Multilingualism and Possible Approach for Standardization of e-governance Solutions in India Swaran Lata 1 * and Somnath Chandra 1 ABSTRACT In this paper we have addressed the major challenges

More information

G o v e r n m e n t o f I n d i a M i n i s t r y o f C o m m u n i c a t i o n s a n d I n f o r m a t i o n T e c h n o l o g y D e p a r t m e n t

G o v e r n m e n t o f I n d i a M i n i s t r y o f C o m m u n i c a t i o n s a n d I n f o r m a t i o n T e c h n o l o g y D e p a r t m e n t Network and Information Security Standards for E-Governance -An Approach Paper- G o v e r n m e n t o f I n d i a M i n i s t r y o f C o m m u n i c a t i o n s a n d I n f o r m a t i o n T e c h n o

More information

National e-governance Plan: Vision, Challenges and the Way Forward

National e-governance Plan: Vision, Challenges and the Way Forward Electronics and IT National e-governance Plan: Vision, Challenges and the Way Forward analysis Rajendra Kumar The National e-governance Plan (NeGP) is the most significant initiative taken in India during

More information

National Cyber Security Policy -2013

National Cyber Security Policy -2013 National Cyber Security Policy -2013 Preamble 1. Cyberspace 1 is a complex environment consisting of interactions between people, software and services, supported by worldwide distribution of information

More information

South India Regional Workshop on Software Principles for the Public Sector (1 2, Feb 2010) Hotel Monarch Luxur, Bangalore

South India Regional Workshop on Software Principles for the Public Sector (1 2, Feb 2010) Hotel Monarch Luxur, Bangalore Public Sector Software Policy and Guidelines Topic for discussion: Public software: Issues in current programme designs and software development/ Implementation for Public sector in the context of public

More information

F. No. 1(3)/2014 EG II. Ministry of Communication & Information Technology. Department of Electronics & Information Technology POLICY

F. No. 1(3)/2014 EG II. Ministry of Communication & Information Technology. Department of Electronics & Information Technology POLICY POLICY Title of Policy: Policy on Adoption of Open Source Software for Government of India Preamble Government of India (GoI) is implementing the Digital India programme as an umbrella programme to prepare

More information

Guidelines for Independent Third Party Audit and Performance Monitoring Of SWAN. Draft for discussion

Guidelines for Independent Third Party Audit and Performance Monitoring Of SWAN. Draft for discussion Guidelines for Independent Third Party Audit and Performance Monitoring Of SWAN Draft for discussion April 2007 Department of Information Technology (DIT) Government of India, New Delhi 1. Introduction

More information

Enterprise Architecture Program

Enterprise Architecture Program IT@UMN Enterprise Architecture Program Guiding Principles 1 Page Enterprise Architecture Guiding Principles Enterprise architecture guiding principles must be considered for all academic and administrative

More information

Grievance Management System through Call Centre

Grievance Management System through Call Centre Grievance CHAPTER Management 21 System through Call Centre 227 Grievance Management System through Call Centre Rajendra Kumar Secretary (IT), Department of IT Delhi Secretariat secyit@nic.in ABSTRACT Citizens

More information

A Model for Component Based E-governance Software Systems

A Model for Component Based E-governance Software Systems A Model for Component Based E-governance Software Systems A.SHRABAN KUMAR 1, G.JAYARAO 2,B.SHANKAR NAYAK 3, KBKS. DURGA 4 A.ESWARA RAO 5 1,2,3,4 Associate Professor CSE, St.MARTIN S ENGINEERING COLLEGE,

More information

SECURITY GUIDELINES INFORMATION SECURITY MANAGEMENT SYSTEM FOR COMPUTERISATION OF LAND RECORD

SECURITY GUIDELINES INFORMATION SECURITY MANAGEMENT SYSTEM FOR COMPUTERISATION OF LAND RECORD SECURITY GUIDELINES INFORMATION SECURITY MANAGEMENT SYSTEM FOR COMPUTERISATION OF LAND RECORD 1. PURPOSE & SCOPE: The purpose of security initiative is to enlist the procedures and guidelines, which are

More information

COMESA Guidelines on Free and Open Source Software (FOSS)

COMESA Guidelines on Free and Open Source Software (FOSS) COMESA Guidelines on Free and Open Source Software (FOSS) Introduction The COMESA Guidelines on Free and Open Source Software are a follow-up to the COMESA Regional FOSS Framework of 2009 whose main objective

More information

edistrict Mission Mode Project Under the National egovernance Plan Pilot Implementation Guidelines

edistrict Mission Mode Project Under the National egovernance Plan Pilot Implementation Guidelines edistrict Mission Mode Project Under the National egovernance Plan Pilot Implementation Guidelines DEPARTMENT OF INFORMATION TECHNOLOGY GOVERNMENT OF INDIA January 2009 TABLE OF CONTENTS 1. BACKGROUND...

More information

Developers Integration Lab (DIL) System Architecture, Version 1.0

Developers Integration Lab (DIL) System Architecture, Version 1.0 Developers Integration Lab (DIL) System Architecture, Version 1.0 11/13/2012 Document Change History Version Date Items Changed Since Previous Version Changed By 0.1 10/01/2011 Outline Laura Edens 0.2

More information

Session: What to do with the data?

Session: What to do with the data? Session: What to do with the data? Proceedings Paper Prepared for: Business s Management Association 2006 Symposium Presented By Microsoft & Avanade Session 43 Proceedings Paper 2 Introduction For several

More information

Cross Organizational Workflow Management Systems

Cross Organizational Workflow Management Systems Cross Organizational Management Systems Venkatesh Patil & Avinash Chaudhari Tata Consultancy Services, India Paper presented at Product Data Technology Europe 2002 At Centro Ricerche Fiat, Turin, Italy

More information

JOB DESCRIPTION. Core competency, experience, qualification and other skills required are as under :

JOB DESCRIPTION. Core competency, experience, qualification and other skills required are as under : JOB DESCRIPTION To ensure the overall functionality, security and other compliance of the Project following core personnel shall be repaired to exercise dual key, supervise, monitor and put into effect

More information

ENTERPRISE ARCHITECTUE OFFICE

ENTERPRISE ARCHITECTUE OFFICE ENTERPRISE ARCHITECTUE OFFICE Date: 12/8/2010 Enterprise Architecture Guiding Principles 1 Global Architecture Principles 1.1 GA1: Statewide Focus 1.1.1 Principle Architecture decisions will be made based

More information

Summary of e-governance Evaluations *

Summary of e-governance Evaluations * Summary of e-governance Evaluations * This section summarizes the evaluation studies of five e-governance projects conducted by CEG-IIMA under a research grant of the Asia Foundation, USA. The projects

More information

Information Architecture

Information Architecture Information Architecture Common Payment Services North Carolina: Information Architecture Project Manager: Don Waugh, Director Office of the State Controller, SAD 1410 Bush Street Raleigh, NC 27609 (919)

More information

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014 KPMG Advisory Microsoft Dynamics CRM Advisory, Design & Delivery Services A KPMG Service for G-Cloud V April 2014 Table of Contents Service Definition Summary (What s the challenge?)... 3 Service Definition

More information

RECOMMENDATIONS OF JOINT WORKING GROUP ON ENGAGEMENT WITH PRIVATE SECTOR ON CYBER SECURITY

RECOMMENDATIONS OF JOINT WORKING GROUP ON ENGAGEMENT WITH PRIVATE SECTOR ON CYBER SECURITY RECOMMENDATIONS OF JOINT WORKING GROUP ON ENGAGEMENT WITH PRIVATE SECTOR ON CYBER SECURITY NATIONAL SECURITY COUNCIL SECRETARIAT Salient Features of the JWG Report on Engagement with Private Sector on

More information

Guidelines for Infrastructure & Application Hosting in SDC

Guidelines for Infrastructure & Application Hosting in SDC Guidelines for Infrastructure & Application Hosting in SDC V 1.0 Department of Electronics & Information Technology, Ministry of Communications and Information Technology, Government of India Abstract

More information

New web markup HTML 5

New web markup HTML 5 New web markup HTML 5 New web information and applications need better support than HTML 4 Legacy web content have varying technology support Users and technology vendors want to go beyond current HTML

More information

Digital Continuity Plan

Digital Continuity Plan Digital Continuity Plan Ensuring that your business information remains accessible and usable for as long as it is needed Accessible and usable information Digital continuity Digital continuity is an approach

More information

Enterprise Application Integration (EAI) Techniques

Enterprise Application Integration (EAI) Techniques Enterprise Application Integration (EAI) Techniques The development of technology over the years has led to most systems within an organisation existing in heterogeneous environments. That is to say, different

More information

for Oil & Gas Industry

for Oil & Gas Industry Wipro s Upstream Storage Solution for Oil & Gas Industry 1 www.wipro.com/industryresearch TABLE OF CONTENTS Executive summary 3 Business Appreciation of Upstream Storage Challenges...4 Wipro s Upstream

More information

N e G P : M a s t e r e - G o v e r n a n c e T r a i n i n g P l a n

N e G P : M a s t e r e - G o v e r n a n c e T r a i n i n g P l a n N e G P : M a s t e r e - G o v e r n a n c e T r a i n i n g P l a n 1 Table of contents 1. Introduction... 3 1.1 Purpose... 3 1.2 Background... 3 1.3 Need for training... 4 1.4 Training objectives...

More information

Connectivity to MAGNET (Malta Government Network) Policy

Connectivity to MAGNET (Malta Government Network) Policy Office of the Prime Minister Policy document CIMU P 0011:2002 Version: 1.0 Effective date: 30.07.2002 Connectivity to MAGNET (Malta Government Network) Policy 1. Policy statement i) General The MAGNET

More information

Michigan Criminal Justice Information Network (MiCJIN) State of Michigan Department of Information Technology & Michigan State Police

Michigan Criminal Justice Information Network (MiCJIN) State of Michigan Department of Information Technology & Michigan State Police Michigan Criminal Justice Information Network (MiCJIN) State of Michigan Department of Information Technology & Michigan State Police NASCIO 2005 Recognition Awards Enterprise Architecture Category Executive

More information

National payment hub for clearing and settlement

National payment hub for clearing and settlement NCR APTRA CLEAR National payment hub for clearing and settlement Shifting payment dynamics: The international scope Every country has some form of unique payment system based on its own financial practices,

More information

Module 1: Facilitated e-learning

Module 1: Facilitated e-learning Module 1: Facilitated e-learning CHAPTER 3: OVERVIEW OF CLOUD COMPUTING AND MOBILE CLOUDING: CHALLENGES AND OPPORTUNITIES FOR CAs... 3 PART 1: CLOUD AND MOBILE COMPUTING... 3 Learning Objectives... 3 1.1

More information

Draft Service Level Agreement between ECDC and Contractor

Draft Service Level Agreement between ECDC and Contractor Draft Service Level Agreement between ECDC and Contractor The Contractor provides the consultancy services to ECDC in accordance with specifications that form part of Specific Contracts implementing framework

More information

Guidelines for Indian Government Websites CH 02. Government of India Identifiers 2.1 2.2 2.3

Guidelines for Indian Government Websites CH 02. Government of India Identifiers 2.1 2.2 2.3 CH 02 Guidelines for Indian Government Websites 2.1 2.2 2.3 Indian Government Identity Government Domains Link with The National Portal Guidelines for Indian Government Websites 2.1 Indian Government

More information

Four Things You Must Do Before Migrating Archive Data to the Cloud

Four Things You Must Do Before Migrating Archive Data to the Cloud Four Things You Must Do Before Migrating Archive Data to the Cloud The amount of archive data that organizations are retaining has expanded rapidly in the last ten years. Since the 2006 amended Federal

More information

FTP-Stream Data Sheet

FTP-Stream Data Sheet FTP-Stream Data Sheet Problem FTP-Stream solves four demanding business challenges: Global distribution of files any size. File transfer to / from China which is notoriously challenging. Document control

More information

QUALITY MANAGEMENT SYSTEMS REQUIREMENTS FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS

QUALITY MANAGEMENT SYSTEMS REQUIREMENTS FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS Indian Standard QUALITY MANAGEMENT SYSTEMS REQUIREMENTS FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS ICS 03.120.10 BIS 2005 BUREAU OF INDIAN STANDARDS MANAK BHAVAN, 9 BAHADUR SHAH ZAFAR MARG NEW

More information

Frequently Asked Questions (FAQ) Guidelines for quality compliance of. eprocurement System?

Frequently Asked Questions (FAQ) Guidelines for quality compliance of. eprocurement System? Frequently Asked Questions (FAQ) Guidelines for quality compliance of eprocurement System 1. What is eprocurement? Electronic Procurement (eprocurement) is the use of Information and Communication Technology

More information

An Overview of ISO/IEC 27000 family of Information Security Management System Standards

An Overview of ISO/IEC 27000 family of Information Security Management System Standards What is ISO/IEC 27001? The ISO/IEC 27001 standard, published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), is known as Information

More information

Maharashtra State e-governance Policy 2011 e-governance Policy of Maharashtra - 2011 Government of Maharashtra Directorate of Information Technology General Administration Department 7th Floor, Mantralaya,

More information

ACTION PLAN FOR LITHUANIAN PARTICIPATION IN THE INTERNATIONAL INITIATIVE OPEN GOVERNMENT PARTNERSHIP

ACTION PLAN FOR LITHUANIAN PARTICIPATION IN THE INTERNATIONAL INITIATIVE OPEN GOVERNMENT PARTNERSHIP OFFICE OF THE GOVERNMENT OF THE REPUBLIC OF LITHUANIA ACTION PLAN FOR LITHUANIAN PARTICIPATION IN THE INTERNATIONAL INITIATIVE OPEN GOVERNMENT PARTNERSHIP April 2014 Vilnius 1 INTRODUCTION Significance

More information

NeGP Infrastructure Components (State Data Centre, SWAN, SSDG)

NeGP Infrastructure Components (State Data Centre, SWAN, SSDG) NeGP Infrastructure Components (State Data Centre, SWAN, SSDG) Renu Budhiraja Sr. Director E-Governance Group Department of IT, GOI renu@gov.in 29 th July, 2011 SWAN SDC SSDG & e- Portal CSC Four Pillars

More information

Evaluation of different Open Source Identity management Systems

Evaluation of different Open Source Identity management Systems Evaluation of different Open Source Identity management Systems Ghasan Bhatti, Syed Yasir Imtiaz Linkoping s universitetet, Sweden [ghabh683, syeim642]@student.liu.se 1. Abstract Identity management systems

More information

Dr.M.G.R. Educational and Research Institute, Chennai, India. Dr.M.G.R. Educational and Research Institute, Chennai, India

Dr.M.G.R. Educational and Research Institute, Chennai, India. Dr.M.G.R. Educational and Research Institute, Chennai, India An Interface using SOA Framework For Mediclaim Provider S. Nirmala Sugirtha Rajini Dr.M.G.R. Educational and Research Institute, Chennai, India Dr. T. Bhuvaneswari Dr.M.G.R. Educational and Research Institute,

More information

Cloud Computing. What is Cloud Computing?

Cloud Computing. What is Cloud Computing? Cloud Computing What is Cloud Computing? Cloud computing is where the organization outsources data processing to computers owned by the vendor. Primarily the vendor hosts the equipment while the audited

More information

A Unified Messaging-Based Architectural Pattern for Building Scalable Enterprise Service Bus

A Unified Messaging-Based Architectural Pattern for Building Scalable Enterprise Service Bus A Unified Messaging-Based Architectural Pattern for Building Scalable Enterprise Service Bus Karim M. Mahmoud 1,2 1 IBM, Egypt Branch Pyramids Heights Office Park, Giza, Egypt kmahmoud@eg.ibm.com 2 Computer

More information

The Enterprise Service Bus

The Enterprise Service Bus 1 ESBs: Essential Infrastructure for a Successful SOA March 2005 2 at a glance Customers include world s largest firms! 80% of Global Telecom! 70% of Financial Services in Global 100! Blue Chip System

More information

Flinders University. Telehealth in the Home. Video Strategy Discussion Paper. 2 October 2013

Flinders University. Telehealth in the Home. Video Strategy Discussion Paper. 2 October 2013 Flinders University Telehealth in the Home Video Strategy Discussion Paper 2 October 2013 Further information: Alan Taylor, Project Manager alan.taylor@flinders.edu.au Page 1 of 14 A AUTHORS A.1 Project

More information

A Generic Database Web Service

A Generic Database Web Service A Generic Database Web Service Erdogan Dogdu TOBB Economics and Technology University Computer Engineering Department Ankara, Turkey edogdu@etu.edu.tr Yanchao Wang and Swetha Desetty Georgia State University

More information

.IN INTERNET DOMAIN NAME

.IN INTERNET DOMAIN NAME .IN INTERNET DOMAIN NAME Policy Framework & Implementation Government of India Ministry of Communications & Information Technology Department of Information Technology (www.mit.gov.in and nixi.org) 28

More information

Michigan Criminal Justice Information Network (MiCJIN) State of Michigan Department of Information Technology & Michigan State Police

Michigan Criminal Justice Information Network (MiCJIN) State of Michigan Department of Information Technology & Michigan State Police Michigan Criminal Justice Information Network (MiCJIN) State of Michigan Department of Information Technology & Michigan State Police NASCIO 2006 Recognition Awards Enterprise Architecture Category Executive

More information

The case for service oriented architecture in realising trusted, interoperable, pan-european egovernment services.

The case for service oriented architecture in realising trusted, interoperable, pan-european egovernment services. The case for service oriented architecture in realising trusted, interoperable, pan-european egovernment services. Stephen McGibbon Microsoft EMEA Tel. +445511490070 Email. stephenm@microsoft.com Abstract:

More information

How can Identity and Access Management help me to improve compliance and drive business performance?

How can Identity and Access Management help me to improve compliance and drive business performance? SOLUTION BRIEF: IDENTITY AND ACCESS MANAGEMENT (IAM) How can Identity and Access Management help me to improve compliance and drive business performance? CA Identity and Access Management automates the

More information

Enterprise Architecture

Enterprise Architecture THE UNITED REPUBLIC OF TANZANIA PRESIDENT S OFFICE PUBLIC SERVICE MANAGEMENT Enterprise Architecture A Step-by-step Guidebook for Formulating and Governing Enterprise Architecture Version 1.0 Date Release

More information

SOA IN THE TELCO SECTOR

SOA IN THE TELCO SECTOR SOA IN THE TELCO SECTOR In order to optimize costs and improve IT management, companies look with greater interest at business process management and optimization issues. The present reference model for

More information

ComplianceSP TM on SharePoint. Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013

ComplianceSP TM on SharePoint. Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013 TM ComplianceSP TM on SharePoint Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013 Overview With increasing pressure on costs and margins across Life Sciences, the industry

More information

DEPARTMENT OF TRANSPORT SOUTH AFRICA

DEPARTMENT OF TRANSPORT SOUTH AFRICA DEPARTMENT OF TRANSPORT SOUTH AFRICA EMC solutions speed workflows, transform processes, and elevate service levels OVERVIEW The Department of Transport oversees all modes of transportation throughout

More information

THE NATIONAL FREE AND OPEN SOURCE SOFTWARE (FOSS), AND OPEN STANDARDS POLICY DRAFT SEPT 2014

THE NATIONAL FREE AND OPEN SOURCE SOFTWARE (FOSS), AND OPEN STANDARDS POLICY DRAFT SEPT 2014 THE NATIONAL FREE AND OPEN SOURCE SOFTWARE (FOSS), AND OPEN STANDARDS POLICY DRAFT SEPT 2014 NATIONAL INFORMATION TECHNOLOGY AUTHORITY, UGANDA (NITA-U) Page 1 of 9 DOCUMENT HISTORY Version Change by Date

More information

TECHNOLOGY BRIEF: ENTERPRISE IT MANAGEMENT (EITM) Driving Nation-wide IT Enablement and e-governance Projects Through Enterprise IT Management

TECHNOLOGY BRIEF: ENTERPRISE IT MANAGEMENT (EITM) Driving Nation-wide IT Enablement and e-governance Projects Through Enterprise IT Management TECHNOLOGY BRIEF: ENTERPRISE IT MANAGEMENT (EITM) Driving Nation-wide IT Enablement and e-governance Projects Through Enterprise IT Management Table of Contents Executive Summary SECTION 1: CHALLENGE Managing

More information

Enterprise Key Management: A Strategic Approach ENTERPRISE KEY MANAGEMENT A SRATEGIC APPROACH. White Paper February 2010 www.alvandsolutions.

Enterprise Key Management: A Strategic Approach ENTERPRISE KEY MANAGEMENT A SRATEGIC APPROACH. White Paper February 2010 www.alvandsolutions. Enterprise Key Management: A Strategic Approach ENTERPRISE KEY MANAGEMENT A SRATEGIC APPROACH White Paper February 2010 www.alvandsolutions.com Overview Today s increasing security threats and regulatory

More information

JSLEE and SIP-Servlets Interoperability with Mobicents Communication Platform

JSLEE and SIP-Servlets Interoperability with Mobicents Communication Platform JSLEE and SIP-Servlets Interoperability with Mobicents Communication Platform Jean Deruelle Jboss R&D, a division of Red Hat jderuell@redhat.com Abstract JSLEE is a more complex specification than SIP

More information

A Mission Impossible?

A Mission Impossible? From Business Strategies to Infrastructure Planning: The Challenges of Enterprise Technology Architects Axel Jacobs A Mission Impossible? The enterprise technology architect dilemma: Is it really possible

More information

Research on the Model of Enterprise Application Integration with Web Services

Research on the Model of Enterprise Application Integration with Web Services Research on the Model of Enterprise Integration with Web Services XIN JIN School of Information, Central University of Finance& Economics, Beijing, 100081 China Abstract: - In order to improve business

More information

Deploying a distributed data storage system on the UK National Grid Service using federated SRB

Deploying a distributed data storage system on the UK National Grid Service using federated SRB Deploying a distributed data storage system on the UK National Grid Service using federated SRB Manandhar A.S., Kleese K., Berrisford P., Brown G.D. CCLRC e-science Center Abstract As Grid enabled applications

More information

Dell and JBoss just work Inventory Management Clustering System on JBoss Enterprise Middleware

Dell and JBoss just work Inventory Management Clustering System on JBoss Enterprise Middleware Dell and JBoss just work Inventory Management Clustering System on JBoss Enterprise Middleware 2 Executive Summary 2 JBoss Enterprise Middleware 5 JBoss/Dell Inventory Management 5 Architecture 6 Benefits

More information

IT Infrastructure and its Components for Citizen Service Delivery SRI HARSHA MADDALI

IT Infrastructure and its Components for Citizen Service Delivery SRI HARSHA MADDALI IT Infrastructure and its Components for Citizen Service Delivery SRI HARSHA MADDALI Introduction Traditional Service Delivery Process Development of Websites as per the focus and view of Governments Citizen

More information

LMS in India Market Research 2012 E-Learning system for Universities Product Name: Notebook 10/12/2012

LMS in India Market Research 2012 E-Learning system for Universities Product Name: Notebook 10/12/2012 LMS in India Market Research 2012 E-Learning system for Universities Product Name: Notebook 10/12/2012 This document provides market study on Learning Management Software across colleges and Universities

More information

Towards an E-Governance Grid for India (E-GGI): An Architectural Framework for Citizen Services Delivery

Towards an E-Governance Grid for India (E-GGI): An Architectural Framework for Citizen Services Delivery Towards an E-Governance Grid for India (E-GGI): An Architectural Framework for Citizen Services Delivery C. S. R. Prabhu 1 ABSTRACT The National e-governance Plan (NeGP) proposes citizen service delivery

More information

National. icr Policy

National. icr Policy National icr Policy TABLE OF CONTENTS Forward Acknowledgements 1. Principles...1 1.0 Introduction...1 1.1 Vision...2 1.2 Mission...2 1.3 Policy Context...2 2. Policy Objectives...4 2.1 ICT Infrastructure...4

More information

EPA PARCELS PROJECT. Cadastral Data Exchange and RESTful APIs. Funded by US EPA Grant 83431001. Prepared for EN2014

EPA PARCELS PROJECT. Cadastral Data Exchange and RESTful APIs. Funded by US EPA Grant 83431001. Prepared for EN2014 EPA PARCELS PROJECT Cadastral Data Exchange and RESTful APIs Funded by US EPA Grant 83431001 Prepared for EN2014 February 20, 2014 2 Today s Topics Collaboration in North Carolina Parcels Business Case

More information

zen Platform technical white paper

zen Platform technical white paper zen Platform technical white paper The zen Platform as Strategic Business Platform The increasing use of application servers as standard paradigm for the development of business critical applications meant

More information

PaperClip Incorporated 3/7/06; Rev 9/18/09. PaperClip Compliant Email Service Whitepaper

PaperClip Incorporated 3/7/06; Rev 9/18/09. PaperClip Compliant Email Service Whitepaper Incorporated 3/7/06; Rev 9/18/09 PaperClip Compliant Email Service Whitepaper Overview The FTC Safeguard Rules require Financial, Insurance and Medical providers to protect their customer s private information

More information

Tentative Action Plan

Tentative Action Plan Republic of Serbia Ministry of Science and Environmental Protection Serbia and Montenegro Tentative Action Plan Draft 1 Belgrade, September 2005 Tentative Action Plan - Draft 1 Section 1 and 2 Information

More information

E-HEALTH PLATFORMS AND ARCHITECTURES

E-HEALTH PLATFORMS AND ARCHITECTURES E-HEALTH PLATFORMS AND ARCHITECTURES E-Government Andreas Meier Nicolas Werro University of Fribourg Alfredo Santa Cruz 19.01.2007 Contents 1. Introduction 2. Existing Capabilities and Strategic Approach

More information

SLA BASED SERVICE BROKERING IN INTERCLOUD ENVIRONMENTS

SLA BASED SERVICE BROKERING IN INTERCLOUD ENVIRONMENTS SLA BASED SERVICE BROKERING IN INTERCLOUD ENVIRONMENTS Foued Jrad, Jie Tao and Achim Streit Steinbuch Centre for Computing, Karlsruhe Institute of Technology, Karlsruhe, Germany {foued.jrad, jie.tao, achim.streit}@kit.edu

More information

White Paper Delivering Web Services Security: The Entrust Secure Transaction Platform

White Paper Delivering Web Services Security: The Entrust Secure Transaction Platform White Paper Delivering Web Services Security: September 2003 Copyright 2003 Entrust. All rights reserved. Entrust is a registered trademark of Entrust, Inc. in the United States and certain other countries.

More information

JOURNAL OF OBJECT TECHNOLOGY

JOURNAL OF OBJECT TECHNOLOGY JOURNAL OF OBJECT TECHNOLOGY Online at www.jot.fm. Published by ETH Zurich, Chair of Software Engineering JOT, 2008 Vol. 7 No. 7, September-October 2008 Applications At Your Service Mahesh H. Dodani, IBM,

More information

Automated Building Plan Approval

Automated Building Plan Approval Automated Building Plan Approval Prior to the implementation of 74 th CAA in most of the urban local bodies, town planning section was responsible for issuing the permissions for building plan approval.

More information

Learnings - E-District Pilot Implementation. 30th July 2009

Learnings - E-District Pilot Implementation. 30th July 2009 Learnings - E-District Pilot Implementation 30th July 2009 1 Agenda NeGP and E-District Pilot Implementation E-District Introduction Status Pilot Implementation Issues and challenges Pilot Implementation

More information

Service-Oriented Architecture and Software Engineering

Service-Oriented Architecture and Software Engineering -Oriented Architecture and Software Engineering T-86.5165 Seminar on Enterprise Information Systems (2008) 1.4.2008 Characteristics of SOA The software resources in a SOA are represented as services based

More information

Introduction to CCTNS. (Crime & Criminal Tracking and Network System)

Introduction to CCTNS. (Crime & Criminal Tracking and Network System) Introduction to CCTNS (Crime & Criminal Tracking and Network System) Agenda About CCTNS Objectives of CCTNS Project Components Scope of Work Goals & Expectations from CCTNS CCTNS & Existing Legacy System

More information

Setting Up an AS4 System

Setting Up an AS4 System INT0697_150625 Setting up an AS4 system V1r0 1 Setting Up an AS4 System 2 Version 1r0 ENTSOG AISBL; Av. de Cortenbergh 100, 1000-Brussels; Tel: +32 2 894 5100; Fax: +32 2 894 5101; info@entsog.eu, www.entsog.eu,

More information

Network Resource Management Policy

Network Resource Management Policy Office of the Prime Minister Policy document CIMU P0036:2003 Version: 1.0 Effective date: 10.12.2003 Network Resource Management Policy 1. Policy statement i) General Information and Communications Technology

More information

e-governance Applications

e-governance Applications e-governance Applications e-hospital (Hospital Management System): It is workflow-based web-enabled patient-centric comprehensive IT solution for Agartala Govt. Medical College & Hospital, developed by

More information

CLOUD MIGRATION STRATEGIES

CLOUD MIGRATION STRATEGIES CLOUD MIGRATION STRATEGIES Faculty Contributor: Dr. Rahul De Student Contributors: Mayur Agrawal, Sudheender S Abstract This article identifies the common challenges that typical IT managers face while

More information

The Business in Business Intelligence. Bryan Eargle Database Development and Administration IT Services Division

The Business in Business Intelligence. Bryan Eargle Database Development and Administration IT Services Division The Business in Business Intelligence Bryan Eargle Database Development and Administration IT Services Division Defining Business Intelligence (BI) Agenda Goals Identify data assets Transform data and

More information

A Distributed Approach to Business Intelligence Systems Synchronization

A Distributed Approach to Business Intelligence Systems Synchronization A Distributed Approach to Business Intelligence Systems Synchronization Vlad Ciobanu, Florin Pop, Decebal Popescu, Valentin Cristea Computer Science Department, Faculty of Automatic Control and Computers

More information

Myths About Service-Oriented Architecture Demystifying SOA. producers can coexist, and still have no dependence on each other.

Myths About Service-Oriented Architecture Demystifying SOA. producers can coexist, and still have no dependence on each other. WSJ: SOA Myths About Service-Oriented Architecture Demystifying SOA Service-oriented architecture (SOA) refers to an architectural solution that creates an environment in which services, service consumers,

More information

Things to Consider When Planning for Cloud-Based Data Protection

Things to Consider When Planning for Cloud-Based Data Protection Things to Consider When Planning for Cloud-Based Data Protection What are the chances? Having quadruplets? 1 in 15,000,000 Become President of the USA? 1 in 10,000,000 Hole-in-one? 1 in 12,500 Your laptop

More information

17-11-05 ANNEX IV. Scientific programmes and initiatives

17-11-05 ANNEX IV. Scientific programmes and initiatives 17-11-05 ANNEX IV Scientific programmes and initiatives DG TAXUD Pre-feasibility study for an observation system of the External Border of the European Union In this study, the external border will be

More information

OBJECTIVE. National Knowledge Network (NKN) project is aimed at

OBJECTIVE. National Knowledge Network (NKN) project is aimed at OBJECTIVE NKN AIMS TO BRING TOGETHER ALL THE STAKEHOLDERS FROM SCIENCE, TECHNOLOGY, HIGHER EDUCATION, HEALTHCARE, AGRICULTURE AND GOVERNANCE TO A COMMON PLATFORM. NKN is a revolutionary step towards creating

More information