Amway Center Orlando, Florida
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1 Amway Center Orlando, Florida PROJECT DETAILS 18,000 seats 1,400 club seats 58 suites 60 loge boxes 4 bunker suites Opened: October 2010 While employed by Populous, the Partners of Venue Solutions Group assisted the City of Orlando and the Orlando Magic in their transition from Amway Arena to their new home, the Amway Center. We worked with the team in the development of their procedures and protocols for operating the state-of-the-art complex. We also advised on television placement, path of travel, FF&E specifications, storage allocations, event staffing, preventive maintenance, emergecy evacuation, and security.
2 CHASE FIELD PHOENIX, AZ As employees of Populous in partnership with IFG, the partners of VSG were engaged by the Maricopa County Stadium District (MCSD) to perform a comprehensive facility condition assessment of Bank One Ballpark (now Chase Field). The scope included architecture and interiors, major systems, structure, mechanical roof, technology, foodservice and included a capital expense matrix. As a follow up to the first condition assessment, VSG partners have been engaged by the MCSD in 2009, 2011 and 2013 to participate in subsequent analysis to update the condition assessment. This included benchmarking the condition of Chase Field with Minute Maid Park, Miller Park and Safeco Field.
3 Cumberland County Civic Center Portland, Maine Ms. Beth Edmonds Chairperson, Board of Trustees Cumberland County Civic Center One Civic Center Square Portland, ME Venue Solutions Group was retained by the facility s Board of Trustees to review the existing operations of this 35 year old, 7,000 seat arena. In preparation for a $33M renvoation, the Board took this proactive approach to ensure that a building with new features, technologies, and systems would be operated in the most efficient manner possible, thus reducing any potential net operating loss. VSG s review included an analysis of current and projected staffing levels, security procedures, box office operations, event services, booking and marketing efforts, and risk management.
4 FIRST ENERGY STADIUM CLEVELAND, OH As employees of Populous, the Partners of VSG were engaged in 2010 by the NFL s Cleveland Browns to conduct a full Facility Condition Assessment of then Browns Stadium (now known as First Energy Stadium). The scope of work included architecture and interiors, major systems, structure, roof, technology, foodservice, and included a capital expense matrix.
5 Ford Center Evansville, Indiana PROJECT DETAILS 12,000 seats 21 suites with 360 total suite seats 80 loge seats 500 club seats 9 locker rooms 3 loading docks, 1 food service loading dock 180,000 lbs of rigging capacity over the stage Opening 2011 While employees of Populous, the VSG Partners were engaged to provide operational assistance through the design process of this new 12,000 seat arena which opens November We reviewed the design documents, offering comments from an operator s perspective that ultimatley impacted the operating costs in a positive fashion. Once the construction phase began, we then worked with the City on preventive maintenance, FF&E specifications, operating proforma development, event and full-time staffing levels, start-up procedures, and pre-opening planning (including grand opening). We also assisted the City in the development of an RFP for private management, identifying qualified firms and providing interview and selection criteria.
6 Venue Solutions Group began our relationship with the Indiana State Fairgrounds in 2011 while our Partners were employed by Populous. We lead the Pepsi Coliseum renovation discussions, representing Populous, and after the creation of VSG we continued to work with the ISF in a variety of areas. We have provided security assessments, guest experience benchmarking, plan reviews of the proposed renovations, and general operational consulting. INDIANA STATE FAIRGROUNDS INDIANAPOLIS, IN CURRENT Our services have been used at ISF to create a more professionally managed facility, increase the safety of fans and employees, improve the guest experience, and provide reinforcement of ISF management decisions. Ms. Cindy Hoye Executive Director Indiana State Fairgrounds 1202 East 38th Street Indianapolis IN (317)
7 Keeneland Racecourse Lexington, KY While employees of Populous in 2009, the VSG Partners were engaged to conduct an analysis of the parking lots at Keeneland Racecourse. Founded in 1935 and covering over 900 acres, Keeneland is one of the top thoroughbred facilities in the United States. Our scope of work included: Layout of permanent and temporary parking lots Creation of ingress and egress paths of travel Identification and positioning of equipment Shuttle routing Staffing for money collection, direction, and security Cash management procedures
8 McLANE STADIUM After providing design review services to Populous, the chosen architect for Baylor s new $250M football stadium, VSG was engaged directly by the University to continue providing operational consulting. The design review encompassed a complete examination of functional spaces, room adjacencies, door locations, and path of travel. It included the areas of box office, food service, operations, merchandise locations, and athletics and special event production spaces. Our direct scope with Baylor included analyzing potential non-football event activity, furniture, fixtures and equipment, advising on potential safety and security issues, and guiding the University on a search for a contract management firm. The underlying goal of our work was to increase revenue and operational efficiency to reduce costs. Mr. Brian Nicholson Associate Vice President Baylor University One Bear Place #97111 Waco, TX Ph. (254)
9 Major League Soccer United States of America Mr. Evan Dabby Sr. Director-Operations Major League Soccer 420 5th Avenue, 7th Floor New York, NY Over the last 10 years, VSG Partners have worked with Major League Soccer, which represents the U.S. and Canada s highest level of play. Our work has included Guest Experience Benchmarking that is designed to identify strengths and areas of opportunity as relates to the guest experience and customer service initiatives. From ticket purchases to parking to concession to cleaning to security to event staffing, our firm has helped numerous MLS facilities improve their offerings to fans. We have also presented in league meetings on such topics as safety and security and crowd management MLS All-Star Game, Dick s Sporting Goods Park 2010 MLS All-Star Game, Reliant Stadium 2010 MLS Cup, BMO Field 2011 MLS All-Star Game, Red Bull Arena 2011 MLS Cup, Home Depot Center Empire Stadium Jeld-Wen Field Livestrong Sporting Park
10 PETCO Park San Diego, California PROJECT DETAILS Opened ,445 seats 58 suites 5,000 club seats While employed by Populous, VSG Managing Partner Russ Simons was engaged to provide operational assistance through the design process and startup of this new $450M ballpark for the San Diego Padres. Russ particpation included interviewing employment candidates, writing protocols and procedures related to preventive maintenance, customer service, maintenance, and transitioning from construction to operations; writing FF&E specifications, operating proforma development, event and full-time staffing levels, start-up procedures, and pre-opening planning (including grand opening).
11 As employees of Populous, the Partners of VSG were engaged by the Centennial Authority to conduct a full Facility Condition Assessment of the PNC Arena (formerly the RBC Center), home of the Carolina Hurricanes NHL club and the NC State Wolfpack Men s Basketball team. The scope of work included architecture and interiors, major systems, structure, roof, technology, foodservice, and included a capital expense matrix. In addition to the two (2) Facility Condition Assessments, we also conducted a Design Feature Analysis that compared their guest amenities with those of similar, but newer, facilities. PNC ARENA RALEIGH, NC & 2011 Mr. Jeff Merritt Executive Director The Centennial Authority/RBC Center 1400 Edwards Mill Road Raleigh, NC (919)
12 QUICKEN LOANS ARENA CLEVELAND, OH Venue Solutions Group was engaged by Cavaliers Holdings to conduct a full Facility Condition Assessment of Quicken Loans Arena, home of the NBA Cleveland Cavaliers. The scope of work included architecture and interiors, ADA/Accessibility, major systems, structure, roof, technology, foodservice, and included a capital expense matrix.
13 RALPH WILSON STADIUM ORCHARD PARK, NY As employees of Populous, the VSG Partners conducted a Facility Condition Analysis for the Buffalo Bills at their home stadium. As part of an overall master plan for the facility, the Analysis considered the condition of the interior finishes, major systems, the overall structure, foodservice, technology, and reviewed any code issues that were present. The project also included the creation of a capital expense matrix.
14 TCF Bank Stadium / University of Minnesota Minneapolis, Minnesota PROJECT DETAILS 50,000 seats 37 suites 57 loge boxes 1,250 club seats As part of the original architectural services agreement, the Partners of VSG were engaged to assist the University with the startup and grand opening of the stadium, the first Big Ten football venue constructed since We provided not only plan reviews as the stadium was being designed, but directly helped the University by creating a multi-volume set of books that outlined the scope of work necessary to prepare for a new venue opening. It included such topics as staffing, box office operations, guest services program, transitioning from construction to operation, and developing venue security procedures.
15 TIME WARNER CABLE ARENA CHARLOTTE, NC VSG was engaged by Charlotte Arena Operations, LLC and the Charlotte Regional Visitor s Authority to perform an operational review of Time Warner Cable Arena, home of the NBA s Charlotte Bobcats. The scope of work included an assessment of current operating policies and procedures, capital improvements and long-term facility planning, security protocols, full-time staffing levels and technology for controlling major arena systems. The process to accomplish the work included a review of past and current operating budgets, operating procedure and protocols, and methods of communication between the two parties, as well as interviews with all stakeholders.
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