partnership report ITSO compliant Smartcard ticketing system Date of Meeting: 10 October 2008 Date of Report: 1 October 2008

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "partnership report ITSO compliant Smartcard ticketing system Date of Meeting: 10 October 2008 Date of Report: 1 October 2008"

Transcription

1 ITSO compliant Smartcard ticketing system partnership report Date of Meeting: 10 October 2008 Date of Report: 1 October 2008 Report by Assistant Chief Executive (Operations) 1. Object of report To seek the agreement of the Partnership to proceed to competitive tender for the supply of an Integrated Transport Smartcard Organisation (ITSO) compliant smartcard system including Host Operator and Processing System (HOPS), card management, payment and retail system. 2. Background a) Technology and the Passenger Over the past decade a growing confidence has been created in the public s acceptance of electronic payments in the form of remote mobile phone top-ups, direct debiting, credit and debit card transactions and, most recently, purchases over the internet. These payments in many cases are made anonymously without the user even having a bank account. Regrettably, payment for a trip on public transport has not embraced this. Fares are still being paid in cash at the time of travel, or prepaid in advance for zonal, fixed number of trips or seasonal ticketing. b) Integrating Ticketing Most studies, in analysing poor utilisation of public transport and citing all the lost health, environmental and community benefits, generally conclude that there is a lack of effective integration for trips between modes. This continues to be one of the principal reasons why people choose not to make use of public transport. Despite the plethora of bus services provided, there remains a lack of information, constantly changing timetables and route variations, poor quality of some of this provision, an apparent lack of multi-modal integration and inconsistency and confusion over fares. These are issues facing the private sector providers, government and local authority agencies, who have a common aim of increasing public transport use, yet with entirely different imperatives to be met. Worldwide, there are many more recent examples of ticketing integration that have dramatically changed the perception of the pubic transport journey and none more so in the UK than London s Oyster card. Many major cities have excellent examples of smartcard ticketing being the catalyst for modal shift away from cars, with Hong Kong, FLR4/RTP101008_AGENDA7 (16:10) Page 1 of 7

2 Delhi, Seoul, Paris, Madrid, and New York being excellent examples. However, in most cases these cities do not have the complexity of a fully de-regulated, shareholder valueled bus market to contend with. For example, Oyster operates substantially within a closed transport system for bus and underground services with income belonging to Transport for London (TfL), whereas SPT engages with over one hundred operators of multi-modal services. Nevertheless, the introduction of smartcard technology, as part of a package of infrastructure investment, fleet upgrades, improved travel information and simplicity in pricing has facilitated huge increases in the utilisation of public transport. In Hong Kong, with a population of around 7 million, there are now over 14 million smartcards in circulation as the travel proposition has been widened to effectively provide the same card for low value retail transactions. These transactions occur mostly in proximity to transport hubs, in the form of fast food and convenience purchases, although the retail experience is hugely significant in Hong Kong. Despite the complexity of the UK market, outwith the regulated London experience, there is no doubt that a fully integrated smartcard ticketing solution will simplify the journey for regular users. Importantly, this will be significantly more attractive and encourage new users. There is increased flexibility from internet purchase of ticketing, simple tap on payment, on-line and remote top-up of e-travel ticket purse values. Access, not only to all public transport modes with one ticket, but progressively the ability to make new choices of best price propositions through regular-user discounting, commonplace elsewhere, the smartcard experience should be a huge success. c) A National Ticketing Framework In recent months, the media exposure to integrated ticketing has risen dramatically. The Scottish Government announced the release of its Integrated Ticketing Strategy, prepared by Transport Scotland (TS) who has the responsibility to establish the overarching strategy and manage the existing free National Concessionary Scheme. The trade market place has been awash with conference upon conference and speaker upon speaker promoting the virtues of smartcard and integrated ticketing. Simultaneously, some adverse publicity has also emerged on the security implications of ticketing technology algorithms. This has triggered some high profile court cases to protect software suppliers from code hackers threatening to publish the mechanism for fraud. As with all emerging technologies, the challenge for industry is to stay one-step ahead with security protocols to prevent fraudulent use of tickets and lost revenue. This is not dissimilar to the concerns in the early days of credit cards. Whilst these are very real issues, the software and security providers continually introduce new higher levels of protection on these products, generally meaning that, despite the risk, we all continue to regularly use our credit cards. Smartcards will be no different as their use creates a dependency. d) SPT Predating the more recent innovation of smartcards, for over 20 years SPT has had the only truly effective multi-modal, multi-operator card in existence with its Zonecard scheme. This scheme distributes annual ticket sales income of around 15 million to FLR4/RTP101008_AGENDA7 (16:10) Page 2 of 7

3 operators, based on a sample of surveys, but the introduction of smartcards would in future facilitate an accurate allocation. The continuation of the existing sampling methodology is not ideal in this highly competitive environment. Zonal schemes do not easily translate into smart ticketing, although ticketing solutions do exist more typically in the form of a travel purse, rather than pre-paid journeys. There are strengths and weaknesses for each type of card operation: The zonal card is simple, being pre-paid and with ease of use, although complex on-vehicle equipment is needed to categorise zonal areas and there is the need for a re-imbursement formula. The stored travel purse is simple for the on-vehicle transaction and there is no need for a re-imbursement formula, simply a payment to the operator for the fare less agreed administrative costs. However, there is the need for the provider to have full banking credentials to hold money in trust, effectively as a bank. Each has its merits, however the transit purse elsewhere has emerged as the most commonly used method. e) Smartcards and the Concessionary Traveller In April 2006, the Scottish Government launched the free National Concessionary Bus Scheme, to permit free travel on all buses across Scotland. The scheme was launched well in advance of the technology solution necessary to operate the smartcards, which were issued to each eligible user, with some 1.4 million cards currently in circulation. As part of the scheme agreement with bus operators Transport Scotland would issue, on a free of charge basis, new smartcard-enabled ticket machines for all 7,500 buses in Scotland. Installation of these machines began in 2008 and will continue across the country, over the next year or so. Approximately one third of all bus passengers will be using this new smartcard for concessionary journeys. However, this investment provides the main platform for the launch of commercial smartcard products for bus operations, which account for over three quarters of all public transport trips. One quarter of all journeys within the SPT area will therefore be smart, with the potential for the addition of up to twice that on bus. Other plans need to be developed to deal with rail, subway and ferry operations. SPT s own Subway has issued its tender documentation to secure a smartcard enabled new gating and ticketing system, which will be ITSO compliant. Pilot schemes are also running on selective ScotRail services. SPT has responded positively to the Transport Scotland Smartcard strategic document. As the public transport authority for the west of Scotland, SPT has confirmed that it wishes to be the principal delivery agent for the new scheme. This delivery is intended to be encompassed within a partnership agreement with Transport Scotland, private sector system integrator and card management companies and it is anticipated that any scheme developed should ultimately be suitable for wider use across the country. FLR4/RTP101008_AGENDA7 (16:10) Page 3 of 7

4 The free concessionary scheme, already in existence, provides the basic elements necessary to operate a commercial application. These consist of a card, smart-enabled ticket machines (so far only on buses), intelligent processing on bus and in the depots to extract the data, communications capability to connect to the central processing system (Logica HOPS). As a minimum, it will be necessary to introduce a dedicated HOPS to process commercial transactions, agree a re-imbursement formula and provide an administrative capability created to make payments to bus and other transport operators. In making use of many of the existing elements in the new commercial system, a new ticketing scheme will require to have the facility for the purchase of a smartcard. This can be at an SPT outlet, from remote ticket machines, from any retail scheme partner or via the internet, where the vast majority of transactions generally occur. Cards can be either: anonymous, simply having a unique reference number and an initial cash value dispensed from card issuing machines (very appropriate for a tourist smartcard), or registered, with a full management service and the ability to automatically top-up an account on-line or in any retail outlet (as with the registered Oyster card facility, which can cancel lost smartcards and restore the remaining value on a replacement card.) f) Smarter than just travel What should not be underestimated is the opportunity of retail to stimulate public transport use. The travel smartcard can easily be partitioned to act as an E-Purse, being pre-loaded with electronic money. It is envisaged that any transport card scheme will also be the launch platform for a low value transaction E-Purse to facilitate passenger access to leisure activities such as the cinema and fast food, and convenience purchases. 3. Outline of proposals a) An SPT smartcard within Scotland s National Ticketing framework Unless the public transport authority takes strategic responsibility, for introducing an area-wide common solution, the current impetus on delivering integrated ticketing will inevitably end up with a wholly un-integrated response. Individual transport groups, software developers, local authorities, and entrepreneurial card management companies are entering the market place. As a result, what may emerge are a number of loyalty schemes which could fulfil the operator s imperative of providing smart ticketing and become brand dependant. Such an outcome would obviate the true benefit of multi-modal, multi-operator accessibility from one purchase and in one seamless transaction. This is a concern shared by Transport Scotland and therefore a collaborative arrangement, between TS and SPT, is a far more robust undertaking than the market being controlled by individual commercial entities. FLR4/RTP101008_AGENDA7 (16:10) Page 4 of 7

5 As the public transport authority for the Strathclyde area and the manager of the highly successful Zonecard Forum, SPT is ideally placed to lead this project. At this developmental stage, there is an emerging realisation that a scheme of this nature can only be fully effective if delivered in partnership. Probably, this will be as a joint venture arrangement with Transport Scotland, other interested public sector parties, particularly Improvement Services, as issuer of the National Entitlement card, and the successful bidder who will provide the card services delivery solution. Progressively, over the next few months, smart-enabled buses will become more obvious to the regular traveller as the hitherto show and go cards have in future to be validated by smartcard readers. The benefits of integration beyond bus need to follow. In the Subway, we also have a need to replace the time-expired ticketing, gating and back office system. Zonecard tickets are a paper-based card with a magnetic stripe capability to facilitate rail and Subway journeys. This arrangement operates as a Ticketing Forum, and is desperately in need of restructuring with the creation of a formal ticketing company. SPT has access to a range of transport applications to test the smartcard system including on its ferry service, on its DRT services, its Subway and with Transport Scotland on rail, thereby permitting all four modes to be robustly trialled. The formal standard, required in the national Integrated Ticketing Strategy, is adoption of the ITSO messaging systems for all transport transactions. This will be requested in our tender specification, although bidders who have proven solutions which can emulate or operate in tandem with ITSO certified smart enable ticketing machines should not be precluded from responding to the tender document. The basic elements of a smartcard processing system exist for bus transactions, through the use of the National Entitlement Card, which carries the Free Concessionary Travel application. However, the system has not been configured for commercial ticketing and will need to provide point of sale, card and account management services, payment to the operator and cater for low value retail applications. b) The Tender If agreed by the Partnership any tender developed will be for the provision of a turnkey commercial smartcard system that will: Process stored value, pre-paid travel and e-purse retail transactions. Be ITSO compliant and certified and must provide, both on vehicles and fixed sites, a transaction processing time of 500 milliseconds or less, Be able to be operate as an anonymous card, dispensed from a point of sale retailer or vending machine, without personal bank details being required. Provide a smartcard facility for holders wishing to register their card. Have card and account management facilities to permit personalisation, automatic top-ups and discounting / loyalty opportunities. FLR4/RTP101008_AGENDA7 (16:10) Page 5 of 7

6 Enable cards to be ordered, and topped-up on-line via SPT, TS or partner web sites. Handle cards with sufficient capacity to permit operation, of stored travel rights, as a zonal scheme, to replicate the success of Zonecard. Enable cards to be read by existing on-bus smart enabled ticketing equipment supplied in Scotland by Wayfarer, ERG and Almex or other providers. Specify the installation of a new, or the utilisation of existing HOPS services, or an alternative method of integration with a dedicated HOPS to process commercial (non concessionary) transactions. Be provided by an organisation which will be able to demonstrate full FSA credentials to manage money on an E-Purse or Stored-value basis. Assuming processing fees are necessary; these must be competitive with transaction costs that are reasonable and sustainable. Be able to pay operators promptly, for the trips undertaken by the cardholders. Expandable to integrate with retail transactions, either with unique vendorbased card readers or via existing card reading networks. Provide within the tender for the respondents to define opportunities for any joint venture undertaking and the commercial parameters offered. It is not intended that the technical specification will be definitive. Instead, software and systems solutions providers are expected to promote a number of different central processing solutions, albeit all based on the smartcard ticket. It is envisaged that the joint venture entity would wish to maximise these technical responses by issuing a specification of requirements based on functionality and customer experiences rather than a technical specification and to minimise ongoing administrative costs by fee sharing, for re-investment in transport solutions. c) Indicative costs The breakdown of costs will vary depending on the type of solution proposed in the tender submission, but broadly, it is envisaged that it will include: development of a HOPS to process commercial (non-concessionary) smartcard, E-purse and Stored Travel Rights (ZoneCard) transaction; development of an FSA approved operator payment and reimbursement system; supply of a Smartcard and on-line account management and card top-up system. FLR4/RTP101008_AGENDA7 (16:10) Page 6 of 7

7 4. Consequences Policy consequences: Legal consequences: Financial consequences: Personnel consequences: Social inclusion: Risk consequences: None. Legal consequences will be dependent upon the preferred method to take the project forward. A corporate entity may have to be established or partnership agreements entered into. Conditions of contract will require to be agreed and European procurement procedures followed in addition to the possibility of agreeing grant funding terms. Further contracts will be required with transport operators. None, unless the proposal was to proceed in this financial year. None. The benefits of an effective multi-modal, multi operator, cashless card permitting low value convenience purchases is a significant benefit to achieve a safer and more integrated society. None. 5. Partnership action The Partnership is asked to note the proposals to proceed to competitive tender and agree that officers determine the most appropriate arrangements through the issue of a tender specification for the supply of a Smartcard System with joint venture/partnership arrangements with Transport Scotland and appropriate partners. The successful tender proposal will be presented to a future Partnership meeting. Gordon Maclennan Assistant Chief Executive (Operations) Ron Culley Chief Executive for further information please contact Eric Stewart, Director, Bus Operations, ext 3177 FLR4/RTP101008_AGENDA7 (16:10) Page 7 of 7

Get Smart: Subway Smartcard Ticketing. Dan Schoenhofen, Strathclyde Partnership for Transport ds5@spt.co.uk

Get Smart: Subway Smartcard Ticketing. Dan Schoenhofen, Strathclyde Partnership for Transport ds5@spt.co.uk Get Smart: Subway Smartcard Ticketing Dan Schoenhofen, Strathclyde Partnership for Transport ds5@spt.co.uk INTRODUCTION 1. Background 1.1 Strathclyde Partnership for Transport Strathclyde Partnership for

More information

TfL s Contactless Ticketing: Oyster and Beyond Transport for London. Lauren Sager Weinstein Head of Oyster Development

TfL s Contactless Ticketing: Oyster and Beyond Transport for London. Lauren Sager Weinstein Head of Oyster Development TfL s Contactless Ticketing: Oyster and Beyond Transport for London Lauren Sager Weinstein Head of Oyster Development September 2009 Contents Introduction to TfL Why a TfL Smartcard? Oyster Delivered:

More information

Transport for London. Projects and Planning Panel. The Future of London s Ticketing Technology

Transport for London. Projects and Planning Panel. The Future of London s Ticketing Technology Agenda Item 4 Transport for London Projects and Planning Panel Subject: The Future of London s Ticketing Technology Date: 26 February 2014 1 Purpose 1.1 The panel requested an update on the future of London's

More information

NFC in Transport for London

NFC in Transport for London NFC in Transport for London Setting a context for the role of NFC technology in TfL s ticketing strategy Brian Dobson 1 Contents Context: about Transport for London The current Oyster contactless smartcard

More information

Transport Scotland Strategic Transport Projects Review Report 3 Generation, Sifting and Appraisal of Interventions Annex 2

Transport Scotland Strategic Transport Projects Review Report 3 Generation, Sifting and Appraisal of Interventions Annex 2 Detailed Appraisal D9: Integrated Ticketing Estimated total Public Sector Funding Requirement: Capital Costs/grant 50m - 100m Annual Revenue Support Present Value of Cost to Gvt BCR/PVB 1m - N/A - - -

More information

Passenger Requirements of a Public Transport Ticketing System

Passenger Requirements of a Public Transport Ticketing System Passenger Requirements of a Public Transport Ticketing System Brian Caulfield Centre for Transport Research Department of Civil, Structural and Environmental Engineering Trinity College Dublin Dublin 2

More information

TRANSPORT FOR GREATER MANCHESTER COMMITTEE REPORT FOR INFORMATION

TRANSPORT FOR GREATER MANCHESTER COMMITTEE REPORT FOR INFORMATION 9 TRANSPORT FOR GREATER MANCHESTER COMMITTEE REPORT FOR INFORMATION Date: 11 September 2015 Subject: Report of: Smart Ticketing Update Chief Executive, TfGM PURPOSE OF REPORT To provide an update on the

More information

Report on Maximising the role of RTPs in furthering improvements to transport in Scotland

Report on Maximising the role of RTPs in furthering improvements to transport in Scotland Agenda 7 Report on Maximising the role of RTPs in furthering improvements to transport in Scotland Committee Strategy and Programmes Date of meeting 13 November 2015 Date of report 21 October 2015 Report

More information

REPORT OF SCOTTISH GOVERNMENT/REGIONAL TRANSPORT PARTNERSHIPS/CoSLA WORKING GROUP

REPORT OF SCOTTISH GOVERNMENT/REGIONAL TRANSPORT PARTNERSHIPS/CoSLA WORKING GROUP REPORT OF SCOTTISH GOVERNMENT/REGIONAL TRANSPORT PARTNERSHIPS/CoSLA WORKING GROUP Maximising the role of RTPs in furthering improvements to transport in Scotland August 2015 1 P a g e Executive Summary

More information

INTEGRATED TICKETING A STRATEGY FOR SCOTLAND

INTEGRATED TICKETING A STRATEGY FOR SCOTLAND INTEGRATED TICKETING A STRATEGY FOR SCOTLAND INTEGRATED TICKETING A STRATEGY FOR SCOTLAND The Scottish Government, Edinburgh 2008 Crown copyright 2008 ISBN 978-1-906006-26-6 The Scottish Government St

More information

Integrated Fares and Ticketing Programme - update

Integrated Fares and Ticketing Programme - update Report 14.630 Date 26 November 2014 File TD/11/01/02 Committee Author Council Annika Lane, Project Manager, Integrated Fares and Ticketing Integrated Fares and Ticketing Programme - update 1. Purpose The

More information

Gautrain s s Approach for an Integrated Ticketing System

Gautrain s s Approach for an Integrated Ticketing System Gautrain s s Approach for an Integrated Ticketing System Importance of an Integrated Ticketing System Facilitate customers modal transfer Maintain our customers base Attract new customers Advantage of

More information

Ticketing Scheme for Public Transport in Greater Manchester

Ticketing Scheme for Public Transport in Greater Manchester Ticketing Scheme for Public Transport in Greater Manchester Introduction The Greater Manchester Ticketing Scheme has been developed under powers given to the Authority under Sections 135 to 138 of the

More information

Joined up journeys - integrating park and ride services

Joined up journeys - integrating park and ride services customer newsletter May 2014 SMART TRANSACTIONS SOLUTIONS FOR GOVERNMENT AND BUSINESS Joined up journeys - integrating park and ride services Many towns and cities are encouraging car drivers to use park

More information

Fujitsu in rail ticketing Getting you on the right track to business growth

Fujitsu in rail ticketing Getting you on the right track to business growth Fujitsu in rail ticketing Getting you on the right track to business growth To be the best, partner with the best As rail companies increasingly compete with car and air travel for passengers, it is vital

More information

Contactless Security Controls in Place to Protect Payment Card Data

Contactless Security Controls in Place to Protect Payment Card Data Assurance and Audit Committee Date: 17 December 2014 Item: Contactless Security Controls in Place to Protect Payment Card Data This paper will be considered in public 1 Summary 1.1 At the meeting of the

More information

MasterCard PayPass Transit (Card Based Solution)

MasterCard PayPass Transit (Card Based Solution) Wednesday, February 06, 2008 MasterCard PayPass Transit (Card Based Solution) Extending Open Payments into the Transport Environment ITSSA Workshop Dougie Henderson MasterCard Africa What is PayPass? PayPass

More information

University of Glasgow Strategic Travel Plan 2010 2015

University of Glasgow Strategic Travel Plan 2010 2015 University of Glasgow Strategic Travel Plan 2010 2015 Jess Bailey Travel Plan Specialist Viola Retzlaff University of Glasgow Document Control Date Reviewed: March 2010 Version Number: 1 Author/Revised

More information

TRANSPORT AND INFRASTRUCTURE COMMITTEE: 6 SEPTEMBER 2011 ORKNEY FERRIES LIMITED TARIFF REVIEW REPORT BY CHIEF EXECUTIVE

TRANSPORT AND INFRASTRUCTURE COMMITTEE: 6 SEPTEMBER 2011 ORKNEY FERRIES LIMITED TARIFF REVIEW REPORT BY CHIEF EXECUTIVE ITEM 1 TRANSPORT AND INFRASTRUCTURE COMMITTEE: 6 SEPTEMBER 2011 ORKNEY FERRIES LIMITED TARIFF REVIEW REPORT BY CHIEF EXECUTIVE 1. PURPOSE OF REPORT 1.1 To consider options for a revised tariff structure

More information

WEST YORKSHIRE BUS STRATEGY

WEST YORKSHIRE BUS STRATEGY WEST YORKSHIRE BUS STRATEGY Phase 1 Consultation on Vision and Principles Introduction and Purpose There is a statutory requirement for the West Yorkshire Combined Authority (WYCA) to produce a Local Transport

More information

The Future is Contactless

The Future is Contactless Contactless Implementation and Benefits The Future is Contactless One of the most exciting new applications to be launched in the payment world is contactless payment. The technology is already available

More information

It is in this context that we are making this submission to the consultation on the recent proposals for the Scottish Ambulance Service Strategy.

It is in this context that we are making this submission to the consultation on the recent proposals for the Scottish Ambulance Service Strategy. Scottish Ambulance Service Strategy: Discussion with partners A submission by WRVS September 2009 About WRVS WRVS is a charity registered in Scotland (SC 038924) and in England and Wales (1015988). It

More information

Farshad Jalali. Hojat Behrooz

Farshad Jalali. Hojat Behrooz Integrated E-Ticket System for multimodal Public Transport Network: Toward a multi application e-purse A Review on Tehran Project Farshad Jalali Tehran Traffic Control Company Iran Hojat Behrooz Tehran

More information

Transport for London. Projects and Planning Panel. Procurement of the Revenue Collection System and Services Date: 26 February 2014

Transport for London. Projects and Planning Panel. Procurement of the Revenue Collection System and Services Date: 26 February 2014 Agenda Item 5 Subject: Transport for London Projects and Planning Panel Procurement of the Revenue Collection System and Services Date: 26 February 2014 1 Purpose 1.1 This paper is to inform the Panel

More information

3.2 Our customers and users tell us that they want four things:

3.2 Our customers and users tell us that they want four things: Safety, Accessibility and Sustainability Panel Date: 7 July 2015 Item: TfL s Customer Strategy and Action Plan This paper will be considered in public 1. Summary 1.1 To provide the panel with an overview

More information

Smart Card Fare Payment Solutions For Public Transportation

Smart Card Fare Payment Solutions For Public Transportation Smart Card Fare Payment Solutions For Public Transportation Take the next step in transit: Streamlined and seamless The next generation of fare collection technology has arrived. By adopting a fare payment

More information

Fare Change 2014 Frequently Asked Questions & Answers

Fare Change 2014 Frequently Asked Questions & Answers Fare Change 2014 Frequently Asked Questions & Answers Fare change What is happening? From Monday 6 January 2014, fares across all TransLink services (bus, train and ferry) will increase by 7.5%. How much

More information

Andrew Hulatt Vix Technology Electronic Ticketing interoperability, standards & future

Andrew Hulatt Vix Technology Electronic Ticketing interoperability, standards & future Andrew Hulatt Vix Technology Electronic Ticketing interoperability, standards & future Vix Technology Overview Over 25 years of experience 17 offices in 13 countries 120 MEUR revenue 80M smartcards in

More information

ACT launches Cloud Services at the Transport Card Forum

ACT launches Cloud Services at the Transport Card Forum CUSTOMER NEWSLETTER November 2013 customer newsletter November 2013 SMART TRANSACTIONS SOLUTIONS FOR GOVERNMENT AND BUSINESS ACT launches Cloud Services at the Transport Card Forum ACT exhibited its new

More information

EMV Transit White Paper The Ticket to Global Mobility

EMV Transit White Paper The Ticket to Global Mobility EMV Transit White Paper The Ticket to Global Mobility Date: 07.11.2011 Author: Giesecke & Devrient Contactless cards enable easy ticket purchases in public transit systems worldwide The year is 2014 and

More information

Fares Policy In London: Impact on Bus Patronage

Fares Policy In London: Impact on Bus Patronage Fares Policy In London: Impact on Bus Patronage Agenda Introduction to Transport for London Overview of Bus Patronage in London Changes in Policy and patronage since 2000 Fares Strategy Ticketing Strategy

More information

SmartConnect Glossary of Terms Version 1.4

SmartConnect Glossary of Terms Version 1.4 SmartConnect Glossary of Terms Version 1.4 Ad hoc works Analysis Basic hosting Bureau facilities Card carrier Card design Card enabled services Card Explorer software Card fulfilment Work undertaken on

More information

System. Pavels Tulovskis, Technical Director June, 2009

System. Pavels Tulovskis, Technical Director June, 2009 Riga s s e-ticketing e System Pavels Tulovskis, Technical Director June, 2009 Where is Riga Latvia? Latvia: 2.3 millions inhabitants part of Soviet Union till 1991 member of the EU since 2004 3 medals

More information

Seamless journeys from door to door. www.bettertransport.org.uk

Seamless journeys from door to door. www.bettertransport.org.uk Seamless journeys from door to door www.bettertransport.org.uk Seamless journeys from door to door If public transport is to offer a real and attractive alternative to cars, it needs to offer the same

More information

EMTA ELECTRONIC TICKETING OF PUBLIC TRANSPORT IN THE EUROPEAN METROPOLITAN AREAS

EMTA ELECTRONIC TICKETING OF PUBLIC TRANSPORT IN THE EUROPEAN METROPOLITAN AREAS EMTA ELECTRONIC TICKETING OF PUBLIC TRANSPORT IN THE EUROPEAN METROPOLITAN AREAS EUROPEAN METROPOLITAN TRANSPORT AUTHORITIES Electronic ticketing in public transport: which criteria for decision-making?

More information

The OV-chipkaart story

The OV-chipkaart story FARE COLLECTION MANAGEMENT The OV-chipkaart story A NATIONWIDE INTEROPERABLE FARE COLLECTION SYSTEM IN THE NETHERLANDS Executive Summary OV-chipkaart stands for the new contactless transport card valid

More information

THE MARGINAL COST OF TRAVEL PRICING MECHANISMS, PERCEPTIONS, AND IMPLICATIONS. John Hawthorne SKM Colin Buchanan

THE MARGINAL COST OF TRAVEL PRICING MECHANISMS, PERCEPTIONS, AND IMPLICATIONS. John Hawthorne SKM Colin Buchanan THE MARGINAL COST OF TRAVEL PRICING MECHANISMS, PERCEPTIONS, AND IMPLICATIONS 1. INTRODUCTION John Hawthorne SKM Colin Buchanan How much does it cost an intending traveller to make a journey and how does

More information

The benefits of ITSO standards in Wales

The benefits of ITSO standards in Wales ITSO smart cards in Welsh public transport 54 Vivien Collins Integrated Transport Division, Welsh Assembly Government Joanna Scott Senior Consultant Intelligent Transport Systems Abstract This paper will

More information

Introduction. Introducing ChipNet3 ID

Introduction. Introducing ChipNet3 ID Introducing ChipNet3 ID Infineer is a world market leader in the provision of cashless payment solutions, exporting its sophisticated smartcard and magnetic stripe technologies to nearly 50 countries around

More information

Caribbean Electronic Payments

Caribbean Electronic Payments Caribbean Electronic Payments Company Profile Caribbean Electronic Payments Ltd. 1-13 Contents Introduction... 3 Mission & Core Values... 5 CEPAYMENTS Mission... 5 Our Core Values... 5 Innovation... 5

More information

REPLACEMENT OF ELECTRONIC TICKETING SYSTEMS

REPLACEMENT OF ELECTRONIC TICKETING SYSTEMS Report No. 14-149 Decision Required REPLACEMENT OF ELECTRONIC TICKETING SYSTEMS 1. PURPOSE 1.1. To introduce the collective work a number of regional councils have undertaken being an investigation to

More information

Smart ticketing technology demands new service models The radical changes needed for business as usual in a smart world

Smart ticketing technology demands new service models The radical changes needed for business as usual in a smart world WHITE PAPER Smart ticketing technology demands new service models The radical changes needed for business as usual in a smart world New technologies for ticketing have changed the game Transport in the

More information

Discussion and Update on. Integrated Fares & Electronic. Ticketing NZ in. Neil Dougla$ DOUGLAS Economics, Wellington

Discussion and Update on. Integrated Fares & Electronic. Ticketing NZ in. Neil Dougla$ DOUGLAS Economics, Wellington Discussion and Update on Integrated Fares & Electronic Ticketing NZ in Neil Dougla$ DOUGLAS Economics, Wellington 1 Origins of Study Gov t Submission Thanks to the operators & planners who provided information

More information

Author: Trevor Day Briony Krikorian-Slade

Author: Trevor Day Briony Krikorian-Slade ================================================================ Transport for London: paying by credit/debit in taxis Response from The UK Cards Association 24 July 2015 ================================================================

More information

City of Joburg experience Results of internal review and considerations Commentary on Transport Functional Study views

City of Joburg experience Results of internal review and considerations Commentary on Transport Functional Study views City of Joburg City of Joburg experience Results of internal review and considerations Commentary on Transport Functional Study views Due to the long lead times for procurement and development, the City

More information

www.margento.com mobile transaction solutions

www.margento.com mobile transaction solutions www.margento.com mobile transaction solutions PHASE 1 Successful cities must balance social, economic and environmental needs. They must transform from passive services administrators to proactive managers

More information

How to use your go card on the TransLink network. TransLink go card user guide

How to use your go card on the TransLink network. TransLink go card user guide How to use your go card on the TransLink network TransLink go card user guide Contents The benefits of travelling using go card 2 How to travel using your go card 3 How to top up your go card 4 Touch on

More information

White paper: EMV Payments in Transport Consult Hyperion. info@chyp.com

White paper: EMV Payments in Transport Consult Hyperion. info@chyp.com White paper: EMV Payments in Transport Consult Hyperion info@chyp.com Executive summary Public transport ticketing has come a long way over the last 30 years, moving from paper-based tickets and magnetic

More information

NFC in Public Transport

NFC in Public Transport January 2011 This document is copyright 2005 2011 by the NFC Forum. All rights, including the right to copy and further distribute, are reserved. NFC Forum, Inc. 401 Edgewater Place, Suite 600 Contents

More information

Travel and subsistence policy

Travel and subsistence policy Travel and subsistence policy Contents 1 Introduction... 3 2 Policy and principles... 3 3 Roles and responsibilities... 3 4 Dispensations... 4 5 Errors... 4 6 Travel costs... 4 7 Travel by road... 5 8

More information

YOUR BENEFITS GUIDE. Welcome to your. CIBC Classic Visa. Card

YOUR BENEFITS GUIDE. Welcome to your. CIBC Classic Visa. Card YOUR BENEFITS GUIDE Welcome to your CIBC Classic Visa Card Welcome to your CIBC Classic Visa Card. And a completely different credit card experience. Your new CIBC Classic Visa Card comes with our promise

More information

01LG Corp. Overview. Korea Employee 125,000 Plants 40 R&D Center 70. Overseas Employees 88,000 Local subsidiaries 200 - Plants : 50 -R&D: 20

01LG Corp. Overview. Korea Employee 125,000 Plants 40 R&D Center 70. Overseas Employees 88,000 Local subsidiaries 200 - Plants : 50 -R&D: 20 01LG Corp. Overview Korea Employee 125,000 Plants 40 R&D Center 70 Overseas Employees 88,000 Local subsidiaries 200 - Plants : 50 -R&D: 20 01LG Corp. Business Area z 12 14 31 02LG CNS Overview LG N-Sys

More information

1.1.2. The capture of personal travel data through smart card use

1.1.2. The capture of personal travel data through smart card use USE OF PUBLIC TRANSPORT SMART CARD DATA FOR UNDERSTANDING TRAVEL BEHAVIOUR Mousumi Bagchi Steer Davies Gleave Peter White Professor of Public Transport Systems, University of Westminster 1.1. INTRODUCTION

More information

EZ-Link Pte Ltd - A Contactless Smart Card Business Beyond Transport

EZ-Link Pte Ltd - A Contactless Smart Card Business Beyond Transport EZ-Link Pte Ltd - A Contactless Smart Card Business Beyond Transport Transport Ticketing 2010 28 Jan 2010 AVP, Finance & Admin Jocelyn Luo EZ-Link in Singapore Business Structure Parent Company Approved

More information

MasterCard Contactless Reader v3.0. INTRODUCTION TO MASTERCARD CONTACTLESS READER v3.0

MasterCard Contactless Reader v3.0. INTRODUCTION TO MASTERCARD CONTACTLESS READER v3.0 MasterCard Contactless Reader v3.0 INTRODUCTION TO MASTERCARD CONTACTLESS READER v3.0 Introduction to MasterCard Contactless Reader v3.0 Contents 1. Introduction...2 2. Background...3 2.1 Reader Applications...3

More information

Merseytravel. Journey to School Policy

Merseytravel. Journey to School Policy Merseytravel Journey to School Policy Document Title Journey to School Policy Document Owner Head of Policy and LTP Development Author Suzanne Cain Document Version v2 Approved By General Purposes Committee

More information

Foreword 4. 1 Introduction 6. 2 Our Approach 7. Strategic Framework 8. Delivering Together 9. The Liverpool City Region 10.

Foreword 4. 1 Introduction 6. 2 Our Approach 7. Strategic Framework 8. Delivering Together 9. The Liverpool City Region 10. Contents Foreword 4 1 Introduction 6 2 Our Approach 7 Strategic Framework 8 Delivering Together 9 The Liverpool City Region 10 3 Governance 11 4 Our Vision, Mission and Values 12 5 Delivery Drivers 13

More information

Open the doors of opportunity with contactless ticketing

Open the doors of opportunity with contactless ticketing Open the doors of opportunity with contactless ticketing Smooth journeys. Secure transactions. It s time to transform transport Your city is unique. And with that comes a unique set of challenges. But,

More information

2015/16. Council LOGO ATTRACTIVE SEAMLESS RELIABLE IMPROVED CONNECTIVITY ACCESS FOR ALL REDUCED EMISSIONS

2015/16. Council LOGO ATTRACTIVE SEAMLESS RELIABLE IMPROVED CONNECTIVITY ACCESS FOR ALL REDUCED EMISSIONS 2015/16 Council LOGO 0 ABOUT US Strathclyde Partnership for Transport (SPT) is the Regional Transport Partnership for the west of Scotland and is a partnership of twelve councils. SPT was established by

More information

Reducing the Cost of Retailing Tickets

Reducing the Cost of Retailing Tickets Whitepaper Reducing the Cost of Retailing Tickets ABSTRACT This white paper considers the future impact of developments in smart ticketing on transport operator companies and public bodies that commission

More information

Project: mticketing for Commuter Rail and Ferry Services

Project: mticketing for Commuter Rail and Ferry Services Project: mticketing for Commuter Rail and Ferry Services Category: Digital Government Government to Citizen Commonwealth of Massachusetts Sandra Edler Commonwealth of Massachusetts Information Technology

More information

DRAFT ESSEX BUS AND PASSENGER TRANSPORT STRATEGY 2015

DRAFT ESSEX BUS AND PASSENGER TRANSPORT STRATEGY 2015 Essex County Council contact@essex.gov.uk Date 18 March 2015 Please ask for Matthew Winslow Department Strategic Planning Tel. No 01268 294868 E-Mail matthew.winslow@basildon.gov.uk Ref BF1-MJW/18.03.15

More information

LegCo Panel on Transport Octopus Common Ticketing System

LegCo Panel on Transport Octopus Common Ticketing System LegCo Panel on Transport Octopus Common Ticketing System PURPOSE Members raised a number of questions on the details of the management and operation of the Octopus common ticketing system by the Creative

More information

External Audit BV Performance Report: Delivering Change Management and Financial Sustainability

External Audit BV Performance Report: Delivering Change Management and Financial Sustainability CLACKMANNANSHIRE COUNCIL THIS PAPER RELATES TO ITEM 05 ON THE AGENDA Report to: Resources and Audit Committee Date of Meeting: 24 September 2015 Subject: External Audit BV Performance Report: Delivering

More information

Evolution of E-payments in Public Transport Singapore s Experience

Evolution of E-payments in Public Transport Singapore s Experience Evolution of E-payments in Public Transport Singapore s Experience Silvester PRAKASAM Abstract Public transport ticketing in Singapore has evolved over the past 20 years from manual cash collection to

More information

The Highland Council. Travel and Subsistence Allowances. Code of Conduct. For. APT and C Staff

The Highland Council. Travel and Subsistence Allowances. Code of Conduct. For. APT and C Staff The Highland Council Travel and Subsistence Allowances Code of Conduct For APT and C Staff 2005-07-13 travel and subsistence allowances - code of conduct Printed: 23 January 2012 Amended: 13 May 1997 This

More information

PROPOSAL FOR INTEGRATED TICKETING IN THE GREATER DUBLIN AREA REPORT OF INTEGRATED TICKETING COMMITTEE

PROPOSAL FOR INTEGRATED TICKETING IN THE GREATER DUBLIN AREA REPORT OF INTEGRATED TICKETING COMMITTEE PROPOSAL FOR INTEGRATED TICKETING IN THE GREATER DUBLIN AREA REPORT OF INTEGRATED TICKETING COMMITTEE EXECUTIVE SUMMARY 1. Background A Committee chaired by the Department of Public Enterprise was set

More information

Open Payments and Pre-Paid Products in Transit

Open Payments and Pre-Paid Products in Transit Open Payments and Pre-Paid Products in Transit Wendy Humphrey Vice President, Business Development March 2010 Copyright 2010, First Data Corporation. All Rights Reserved. 1 Types of Bank Cards Credit card-

More information

Electronic ticketing the key to linking different means of transportation

Electronic ticketing the key to linking different means of transportation Electronic ticketing the key to linking different means of transportation Pre-press conference InnoTrans 2012 Nils Schmidt Head of City IT Siemens Mobility and Logistics Division Vienna, June 28, 2012

More information

ORR Retail Market Review. Response of Arriva UK Trains. 21 st March 2014. Introduction

ORR Retail Market Review. Response of Arriva UK Trains. 21 st March 2014. Introduction ORR Retail Market Review Response of Arriva UK Trains 21 st March 2014 Introduction Arriva Group is the operator of three UK rail franchises, a joint venture partner in London Overground, the operator

More information

Integrated Public Transport Control Systems Information Day

Integrated Public Transport Control Systems Information Day Integrated Public Transport Control Systems Information Day www.wyg.com creative minds safe hands Tender Procedure 1 Integrated Package Electronic Ticketing AVL / RTPI On-bus CCTV Intersection CCTV / Bus

More information

CIBC Platinum MasterCard

CIBC Platinum MasterCard YOUR WELCOME KIT Welcome to your CIBC Platinum MasterCard Card YOUR BENEFITS GUIDE Benefits at a Glance Welcome to your CIBC Platinum MasterCard Card 1 Chip-enabled CIBC Credit Card 1 CIBC Contactless

More information

Integrated Transportation Payment Systems. Boston, MA 2009-February-27

Integrated Transportation Payment Systems. Boston, MA 2009-February-27 Integrated Transportation Payment Systems Boston, MA 2009-February-27 The Payment System Industry Perspective The following brief presentation shall highlight the system integration needs derived from

More information

Retail market review for selling tickets call for evidence

Retail market review for selling tickets call for evidence EVOLVI RAIL SYSTEMS LIMITED Submission To Office of Rail Regulation Retail market review for selling tickets call for evidence Introduction Evolvi Rail Systems Limited is a wholly owned subsidiary of Capita

More information

CIBC Dividend One MasterCard

CIBC Dividend One MasterCard YOUR WELCOME KIT Welcome to your CIBC Dividend One MasterCard Card YOUR BENEFITS GUIDE Benefits at a Glance Welcome to your CIBC Dividend One MasterCard Card 1 Chip-enabled CIBC Credit Card 1 CIBC Contactless

More information

2: Credit cards, etc. Overview of the sector

2: Credit cards, etc. Overview of the sector 19 2: Credit cards, etc Overview of the sector Note: This sectoral guidance is incomplete on its own. It must be read in conjunction with the main guidance set out in Part I of the Guidance. 2.1 A credit

More information

ASET Expenses Policy. the Treasurer ASET members and / or event attendees must cover their own travel and subsistence costs

ASET Expenses Policy. the Treasurer ASET members and / or event attendees must cover their own travel and subsistence costs ASET Expenses Policy As a charity ASET relies primarily on the money it generates through membership fees, and delegate fees from the events it develops and hosts. ASET also relies on the support of volunteers

More information

Cloud based ticketing. Next generation fare collection

Cloud based ticketing. Next generation fare collection Cloud based ticketing Next generation fare collection Cloud based ticketing Next generation fare collection For more than 20 years transport operators have experience with automating their fare collection

More information

A smart mobile fare collection system for public transit

A smart mobile fare collection system for public transit A smart mobile fare collection system for public transit A W A R D S Powerful Answers Award HopOn s Unique Solution HopOn is a unique solution that can be easily integrated in every form of public transit:

More information

Open Payment Fare Systems Save money through operational efficiencies.

Open Payment Fare Systems Save money through operational efficiencies. Open Payment Fare Systems Save money through operational efficiencies. Open Payment Fare Systems Save money and allow transit agencies to focus on their core mission. Like many businesses worldwide, transit

More information

The Role of Mobile Phones in Transport A Gimmick or Sound Business Strategy?

The Role of Mobile Phones in Transport A Gimmick or Sound Business Strategy? The Role of Mobile Phones in Transport A Gimmick or Sound Business Strategy? Larry Breen Trapeze Group, 5800 Explorer Drive, 5th Floor Mississauga, ON Canada L4W 5K9 1 Over recent years we have heard many

More information

Mobile Ticketing for Public Transportation: Convenience, Efficiency, and Revenue

Mobile Ticketing for Public Transportation: Convenience, Efficiency, and Revenue Mobile Ticketing for Public Transportation: Convenience, Efficiency, and Revenue 2 Introduction Today s consumers perform a wide array of transactions and tasks using their Web-enabled mobile phones, from

More information

VISA COMMERCIAL SOLUTIONS. Maximise operating efficiencies and lower costs through detailed spend analysis.

VISA COMMERCIAL SOLUTIONS. Maximise operating efficiencies and lower costs through detailed spend analysis. VISA COMMERCIAL SOLUTIONS Visa Enhanced Data capture Maximise operating efficiencies and lower costs through detailed spend analysis. Table o f Contents 1 Introduction...2 2 The value of Enhanced Data...3

More information

Integrated mobility with eticketing

Integrated mobility with eticketing Integrated mobility with eticketing The intermodal and interoperable eticketing platform for consistent, end-to-end mobility chains in cities siemens.com/mobility Answers for infrastructure and cities.

More information

Euronet s Contactless Solution

Euronet s Contactless Solution Serving millions of people worldwide with electronic payment convenience. Euronet s Contactless Solution Fast, Secure and Convenient Transactions with No Swiping, PIN or Signature Copyright 2011 Euronet

More information

Creating a Strategy for an Electronic Fare Payment System SEPTA s New Payment Technologies Project

Creating a Strategy for an Electronic Fare Payment System SEPTA s New Payment Technologies Project Creating a Strategy for an Electronic Fare Payment System SEPTA s New Payment Technologies Project Agenda Overview Vision and Project Goals Project Planning Implementation Overview SEPTA Profile Service

More information

Account Information Security. Merchant Guide

Account Information Security. Merchant Guide Account Information Security Merchant Guide At Visa, protecting our cardholders is at the core of everything we do. One of the many reasons people trust our brand is that we make buying and selling safer

More information

IMIA Short Paper (Provided by Michael Spencer, Zurich London - June 2008) The Tunnel Code of Practice for Risk Management 5 Years On

IMIA Short Paper (Provided by Michael Spencer, Zurich London - June 2008) The Tunnel Code of Practice for Risk Management 5 Years On IMIA Short Paper (Provided by Michael Spencer, Zurich London - June 2008) The Tunnel Code of Practice for Risk Management 5 Years On The Code of Practice for the Risk Management of Tunnel Works has been

More information

< Travelling with the ] [ OV-chipkaart >

< Travelling with the ] [ OV-chipkaart > < Travelling with the ] [ OV-chipkaart > Where can I request further information? Information on the OV-chipkaart OV-chipkaart customer service: Via Internet: www.ov-chipkaart.nl This website includes

More information

CONTACTLESS INTEROPERABILITY IN TRANSIT

CONTACTLESS INTEROPERABILITY IN TRANSIT NEW SCIENCE TRANSACTION SECURITY ARTICLE CONTACTLESS INTEROPERABILITY IN TRANSIT SUMMER 2014 UL.COM/NEWSCIENCE NEW SCIENCE TRANSACTION SECURITY OVERVIEW From research on the latest electronic transaction

More information

The project provided NCC with a system that enabled a step change in the level of off-bus ticket sales and had the aims of delivering:

The project provided NCC with a system that enabled a step change in the level of off-bus ticket sales and had the aims of delivering: On street ticket vending machines A Introduction Norfolk County Council (NCC) has developed a Public Transport Major Scheme to improve public transport interchange and bus priority in Norwich City Centre.

More information

FareONE-Health Smart Card Presentation

FareONE-Health Smart Card Presentation FareONE-Health Smart Card Presentation Almex Smartcard Solutions Ltd. Profile Capabilities Markets Why is Almex different? About Almex: Almex is privately owned company located in Toronto, Canada Founded

More information

Travel management solutions

Travel management solutions Travel management solutions powered by The business of travel. Now made easier. Travel Management Solutions is a new, flexible and intuitive product developed by redspottedhanky.com specifically for travel

More information

Smartcard Ticketing Systems for More Intelligent Railway Systems

Smartcard Ticketing Systems for More Intelligent Railway Systems Hitachi Review Vol. 60 (2011), No. 3 159 Ticketing Systems for More Intelligent Railway Systems Yuichi Sato Masakazu Ito Manabu Miyatake OVERVIEW: The smartcard ticketing systems whose scope is expanding

More information

DELIVERING SERVICE DIFFERENTIATION THROUGH CUSTOMER EXPERIENCE. Delivering service differentiation through customer experience

DELIVERING SERVICE DIFFERENTIATION THROUGH CUSTOMER EXPERIENCE. Delivering service differentiation through customer experience Delivering service differentiation through customer experience CHASE RESPONSE MAY 2010 The marketplace Companies are facing an increasingly competitive landscape where the battle for market share and changing

More information

Integration of innovative technologies in the public transport system

Integration of innovative technologies in the public transport system Integration of innovative technologies in the public transport system Common Information Ltd BMS Technology develops and integrates innovative technologies, offering its solutions for both public and private

More information

The Canadian Migration to EMV. Prepared By:

The Canadian Migration to EMV. Prepared By: The Canadian Migration to EMV Prepared By: December 1993 Everyone But The USA Is Migrating The international schemes decided Smart Cards are the way forward Europay, MasterCard & Visa International Produced

More information

Product Catalogue. Next generation mobile wallet solution

Product Catalogue. Next generation mobile wallet solution Product Catalogue Next generation mobile wallet solution xpwallet has a complete end-to-end proven mobile wallet solution ready for immediate implementation. Solution Overview Suitable for telcos, banks,

More information

The Contactless- NFC Project of ATM Barcelona

The Contactless- NFC Project of ATM Barcelona 1 The Contactless- NFC Project of ATM Barcelona Carme Fabregas Head of IT Systems cfabregas@atm.cat Working Group on NFC ticketing Barcelona, 6-7 September 2012 2 PRELIMINARY CONSIDERATIONS In 2001, a

More information

A strategic approach to fraud

A strategic approach to fraud A strategic approach to fraud A continuous cycle of fraud risk management The risk of fraud is rising at an unprecedented rate. Today s tough economic climate is driving a surge in first party fraud for

More information