Andrew Hulatt Vix Technology Electronic Ticketing interoperability, standards & future

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1 Andrew Hulatt Vix Technology Electronic Ticketing interoperability, standards & future

2 Vix Technology Overview Over 25 years of experience 17 offices in 13 countries 120 MEUR revenue 80M smartcards in circulation 4.8B transactions processed every year

3 Ongoing work customer focused Vix Fare Collection Hardware Range Ticket Processor Card Processor Card Reader Platform Validator Combination Validator Platform Validator Driver Console Bus Computer

4 Vix Transport Payment Systems Open Payment Systems (EMV) A hosted fare collection system designed to enable Transit Agencies to electronically collect fares from riders in a more affordable, secure, and open manner. Integrated Payment Solutions Our Integrated Payment Solution has been the cornerstone of some the world s largest smart-card payment and billings systems including Beijing, Hong Kong, Seattle and others. Clearing House High volume transaction processing. Clearing and settlement between multiple operators and retailers. Single/Multimodal Solutions Hundreds of transit operators throughout the world rely on our proven Single/Multimodal Transit Solutions to effortlessly provide services to millions of satisfied customers every day. AFC Devices We have proven experience in designing, developing, integrating, testing and manufacturing custom products for use in vehicles, transit platforms, offices and mobile environments.

5 Vix Real Time Information Systems On Vehicle Vix offer a wide range of on-vehicle products from simple Automatic Vehicle Location to advanced systems including vehicle diagnostics, driving style monitoring and multimedia passenger information. Dynamic Fleet Management A constantly updated overview of public services gives users a real-time view of vehicle movements, with color-coded display of variance from timetables. Passenger Displays Vix supplies a range of displays enabled with embedded technologies to provide real time information to passengers. These range from 3 or 6 line LED displays suitable for shelter or pole mounting, summary displays up to 18 lines suitable for interchanges through to TFT LCD screens. Traffic Signal Priority Intelligent traffic signal priority system that offers Local Authorities and Transport Operators the ability to dynamically speed-up buses along known corridors of congestion.

6 Vix Worldwide Successes Vix Worldwide Successes: Salt Lake City; account-based open system with post billing accepting contactless EMV + third party ID-cards Beijing; Central Clearing House, processing ~40M transactions/day from 28 different operators Bangkok; closed payment system including 100+ merchants, 2 rail operators + BRT Cape Town; pre-paid Contactless Payment Cards (EMV) Dijon; ebrio card-based system, dual validators, USB-keys & "top up" at home Rome; Open Mobile Ticketing solution Oslo; S5000 card-based systems for Ruter and Brakar

7 INTRODUCTION Today s Presentation: Card-centric ticketing interoperability Current standards Defining standards Why are we not all interoperating already? Recommendations Other Options What s next (already here)? Access for all Vision The connected journey

8 Current smartcard based standards Current smartcard based standards: Geographic Standards ITSO (UK) VDV-KA (Germany) AFIMB (France) RKF (Sweden and Denmark) Technology based Calypso Convergence STA smartcard ticketing alliance - across borders Implementation with varying degrees of success related to interoperability - over long time periods and ongoing

9 Ongoing work customer focused Defining standards What does defining a standard for interoperable ticketing mean? Defining a standard for interoperable electronic ticketing means creating a language that a theoretically infinite number of transport service providers can use to describe precisely their product offering Every provider has a different product offering Every provider wants to add their own words to the language Every ticketing system supplier has their own native language Ultimately it s very complex Therefore it s very time consuming (and expensive)

10 Why are we not interoperating already? What else complicates interoperability? Different smartcard technologies Mifare (Classic, Plus, DESFire, Ultralight) Javacard Different automated fare collection system suppliers Different regional standards (Europe and Worldwide) Different languages & currencies Competing standards Limited storage space High transaction times

11 Other problems Anything else? Each system needs to understand each other interoperable system in order to know what products exist, and what products are acceptable where Complex Security (access to multiple read and write keys) High number of implementation and test scenarios High costs for comparatively small number of end users Other factors considered higher priority - consequently delays

12 Recommendations What must/should be standardised? In our experience: As much as possible the more that is standardised, the more likelihood the standard will be used for interoperability purposes But The more that is standardised, the longer it takes for the standard to be developed (and less chance of it being adopted) Therefore? Do not reinvent the wheel use or extend an existing proven interoperable standard Encourage/Demand Transport Agencies simplify their product and ticket offering. Do not complicate the standard -> simplify it.

13 Ongoing work customer focused Other options? What else works: Keeping it simple Interoperability between two pre-defined providers, within agreed boundaries of validity For example using a purse on a card in a foreign location to purchase an extension to the journey validity in the form of a fixed period ticket that only the foreign provider understands, e.g. 2 hours in a central zone However it s not easily scalable

14 What s next (already here)? Using a back-office centric account based system (e.g. Vix eo) A ticket can be pre-purchased (e.g. over the internet or via a journey planner in a mobile phone app) which then exists in the back end system The front end validators do not need to know anything about the ticket or validity the back office tells them Presenting a secure token linked to the ticket (e.g. Mobile phone, Contactless Card) validates against the ticket or product in the back office Can have multiple products or tickets in multiple systems all linked to one secure token In this way, product interoperability becomes less important

15 What else would make things easier? A ticket provisioning API to allow open sales Transport providers that wish to interoperate should produce well documented web service API: Takes a set of parameters (e.g. start and end geographical locations, time of journey, age of passenger, number of passengers etc.) Returns the price and details of the product(s) that allow travel (highlighting the cheapest) Product can then be purchased via mobile app or internet and can exist in open back office Products do not need to be standardised across providers

16 Access for all A complete solution with access for all includes: Mobile users have app connected to Open payment solution Journey Planning Connection to Open payment back office server to prepurchase tickets (via pre-stored credit card, Apple Pay, Google Wallet etc.) Real-time information in mobile ticketing applications (e.g. via BLE beacons, or push service) Non mobile users use secure tokens presented to card validators connected to Open payment solution. Tickets can be purchased online/in shops/ticket vending machines linked to token not operator specific card. Casual users and tourists use EMV cards with no preregistration required

17 Ongoing work customer focused Vix Vision The connected journey The roadmap to the future The connected journey is the guiding vision for Vix s product and service evolution Our vision of travel is a world where a commuter has all the information and tools at their fingertips to make educated travel decisions. The whole journey must be treated as a single seamless experience.

18 The connected journey We must allow commuters to: Select the best transport mode at any point based on schedule, duration or cost; Book segments of their trip as they want and pay for them easily. Once the trip is started, we provide solutions that track their journey, informing them when things change as they often do. The goal is to demystify the travel experience and help people to use more sustainable transportation. The Vix mobility platform is the platform of tools we provide to our customers and the transit operators of the world, so that we can achieve our vision - The Connected Journey.

19 Thanks for listening Any questions

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