SmartCITIES. Smart InterOperable. Solutions for Transport Authorities

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1 SmartCITIES Smart InterOperable Solutions for Transport Authorities Main Modules Customer Support Services Customer Management Card Management Card Issuing & Personalization Business Support Services Revenue Clearing & Settlement Security & Fraud Detection Data Collection & Processing SmartCITIES Channels Personalization Services Key Benefits Global view off transport networks Interoperability enabler Revenue sharing Unified card for a region Multi-operator, multi-modal support Fraud detection The Solution The Smart InterOperable is a ticketing solution tailored to transport authorities (e.g. consortium of operators, regulators of public transport, etc.) responsible for managing support services for ticketing networks in interoperability environments, clearing house and fraud detection. Web interfaces allows access to features like customer and cards management, customer support and transaction consolidation at any location, including functionality for card issuing and printing.

2 Customer Support Services Search customers based on customized criteria Create or update customer personal or contact information Capture customer photo View history of customer updates, sales and utilizations Define relations between customers (e.g. family, legal representative, enterprise, public institutions, etc.) Customer Management Customer acquisition and retention management Supports marketing campaigns and communications Manages passenger information and status along his life cycle Creates customer specific categories or segments Search customers based on customized criteria Create or update customer personal or contact information Capture customer photo View history of customer updates, sales and utilizations Define relations between customers (e.g. family, legal representative, enterprise, public institutions, etc.) Card Management Card life cycle management, from production to end-of-life Monitoring and control of any network card status Full control on card design or electronic data personalization Produce cards on demand Produce batches of cards for different delivery centres Initialize and activate cards with the transit application Standard interface with external printing agents to issue batches of card Card Issuing & Personalization Allows instant issuing anytime, anywhere Cards are personalized with customers specific data based on card requisitions Supports multi-issuer and multi-brand models Supports a vast range of card suppliers from magnetic stripe to contactless Supports leading desktop card printers vendors Supports different issuing models: instant issuing; data capture and remote issuing; batch issuing; external batch issuing - África

3 Business Support Services Configure clearing rules for system participants Generate and approve revenue apportionment matrices Export different visualizations of apportionment matrices Manual adjustment on settlement amount Authorize payments to system participants Standard interface with banking systems Revenue Clearing & Settlement Revenue apportionment based card transactions Revenue data generated from ticketing participants is centrally consolidated Manages clearing rules between participants Automatically computes the revenue fee distribution Assures periodic funds settlements to participants Manage registration, configuration and activation off all network SAMs View activity log of status, operations and location changes involving SAMs Monitor SAM usage (heart-beat) and generate re-ceiling operations Manage black list of stolen SAMs Process transactions from ticketing participants to guarantee their security Monitor trends in data to detect abnormalities and frauds Standard interface to external SAM server module Security & Fraud Detection Manages SAM life cycle and authorized ceiling (threshold) of each counter Ensures continuity of service by periodically reloading of ceiling Supports multiple operation modes (online, near-online or offline) Detects and analyses technological frauds with card transactions - África

4 SmartCITIES Channels Personalization Services Web-based solution using dedicated equipment to issuing and personalization of cards on customer care offices Uses state-of-the-art personalization and card production technology Support high-volume card printing using dedicated hardware Offers frontend for recovery functions of card and contracts Can run on any PC with any card printer Provides several modes for data capture - África

5 Technical Specifications Supported Field Equipments Stationary ticket vending machines On board ticket vending machines Stationary validators On board validators Fare Gates (Slim Line Gates) Point of sales equipment Driver sales devices Handhelds Payment terminals Supported Peripherals Ticket or receipt printers PIN pads Web cam Price displays Cash drawers Deployment Compatibility Operating Systems Linux, Windows Server Application Servers JBoss AS, Oracle WebLogic Suite Databases Microsoft SQL Server, Oracle Database Java Environments Java 5 (or higher) standard (SE) and enterprise (EE) Contactless Ticketing Media ISO-7816 ISO type A, B Sony Felica Calypso MIFARE Application Details Browser Support IE, FireFox, Chrome, Opera Web Services REST, JSON, SOAP - África

6 SmartCITIES Ecosystem Customer Support Services Handles all the customer-centric processes Tailored functionalities for ticketing operations Manages the activity of cards in the network Provides customer tailored offers on tariffs and products Support for inter customer relationships (e.g. family, enterprises, etc.) Business Support Services Automation of core ticketing business processes Provides support for interoperable electronic ticketing networks Product commercial configuration and sale network management Multi-operator and multi-region capabilities Global data consolidation and revenue clearing Customer Hub Maintains master data of all relevant customer and ticketing information (e.g. Customer, sales, usage, fare, inventory, etc.) Suite of web services to provide ticketing data to external systems Enhance customer experience with personalized information services SmartCITIES Channels Supports electronic payments in every channel Pay in multi-currency with flexible payment means, like cash, credit/debit cards (VISA, MasterCard, etc.), direct debit, electronic purse, etc. Handles receipt printing Supports flexible ticketing media Paper, magnetic stripes, 2D barcodes, contactless cards & tickets, NFC smartphones, etc. External Sales & Usage Channels Integration third party equipment's from multiple vendors Technical and commercial interoperability, including multisector standards like Calypso, Mifare, EPC, EMV, NFC, etc. - África

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