Cubic Services Intelligent Travel... Made Real ONE TEAM... ONE POINT OF CONTACT
|
|
- Iris Day
- 8 years ago
- Views:
Transcription
1 Cubic Services Intelligent Travel... Made Real ONE TEAM... ONE POINT OF CONTACT
2 From Derick Benoit Vice President, Customer Services North America Cubic has been in the public transport industry for more than 40 years, providing Automated Fare Collection operations, support and maintenance to keep the world s passengers on the move. Founded: 1951 Headquarters: San Diego, California Country offices: Australia, Canada, Scandinavia, Germany, India, UK, USA Employees: 1,500 worldwide Years in transportation: Over 40 years of experience Customers: 175 active customers 400 projects 40 major markets in four continents Value of awarded contracts: nearly $4bn Throughout that time, we ve continued our focus on quality, reliability and flexibility of our services. Cubic s reputation for embracing innovation and implementing new technologies underpins our delivery of flagship services indeed, many of the world s innovations in the AFC field can trace their roots back to Cubic. Today, over 50 million passengers around the globe use Cubic-based systems to travel to where they need to be with ease and convenience. Supporting intermodal, multi-agency, AFC systems across rail, bus and other transport modes is a colossal task, but one which Cubic s diverse experience, expertise, agility and technical innovation continues to meet and exceed. Projects that Cubic has undertaken in the U.S. and London, for instance, have given vital input to similar installations in Australia and will, in turn, act as benchmarks for other regions. It is this way of working which gives Cubic the ability to plan, develop and deliver first class ticketing solutions anywhere in the world. Our experience shows. We build customer relationships that build trust on both sides; working as one team, both inside Cubic and with our customers. Historically, customers approached us to buy systems comprising gates, ticket vending machines, software and all other elements of a ticketing system. Now, in the twenty first century, our offering is considerably different. It still comprises end-to-end infrastructure but has become a complete revenue collection, protection and patron support service individually tailored to fulfil customer specifications from design, installation and beyond. By beyond, I mean Cubic s extensive maintenance, monitoring and support systems. Cubic continu es to be at the forefront of technical innovations which shows in the groundbreaking solutions that we deliver. Cubic has adopted the 1Team philosophy and methodology which was founded in the US by Cubic s senior vice president for new products and services, Dave Lapczynski. The core of this concept is that we are all part of the same team working towards the same goals. Having open conversations and sharing ideas engenders this trust, creating a natural environment in which to work together. Cubic operates as 1 Team worldwide inside and outside of our organization. Finally, in an age where many service organizations outsource and automate core operations such as Customer Services, Cubic is proud that we maintain local, centralized, 24/7 Helpdesk and Service Center operations in the US, Europe and Australasia. We deliver global expertise and solutions, locally. Derick Benoit Vice President, Customer Services, North America 2
3 Our people Keeping the world on the move every day People who work for Cubic Customer Services enjoy real job satisfaction: They see their efforts materialize into groundbreaking transportation systems that ultimately empower towns, cities and entire regions to thrive and keep on the move. Cubic, and in particular Customer Services, has a very low staff turnover which means that many of our people witness the evolution of projects they work on from initial concept to going live over many years. Customer projects become personal because Cubic s people take pride in their performance, delivery and ongoing commitment to customers and the transport networks they operate around the world. last and evolve, too. Our engineers are some of the best in the transportation business and are inspired by knowing that what we do enables millions of people to travel more easily in their daily lives. Across the world, Cubic operates a 1 Team ethos. Whatever the Cubic location and wherever the customer, we stand side-by-side, inside and outside of our organization there are no barriers. It s fact: Whatever their role and whatever their location, Cubic s people are committed to transforming the way the world travels, today and tomorrow. Our customers benefit from the extensive knowledge and experience that underpin our proven ability to design, develop and deliver the very best in transportation systems. The continuity and longevity of our team is also an excellent foundation for building customer relationships that 3
4 4 Our people
5 Our services Total service... total experience... total innovation Cubic s services are broad and comprehensive, but always customizable. Our specialized revenue management solutions can empower, enhance and manage an entire operation or individual elements of it depending on customer requirements and passenger behavior. To our customers, we re a trusted and experienced advisor who will assess and fully understand the transportation network and revenue management infrastructure needs. With a high emphasis on technological innovation, we ll recommend, design, develop and deliver a business approach that will protect and increase revenues and enhance passenger journey experiences. Customer Support Services 24x7 Cubic Service takes complete ownership of incidents and problem management from start to completion. Through the use of real-time management tools, the system is configured to send alerts to all interested parties as soon as incidents are logged. Cubic s Customer Services also adhere to the follow the sun initiative a global workflow practice which enables the service desk and support operations to share resources geographically. Business Support Services Cubic s behind-the-scenes business processes are vital for any successful revenue management program. Our business support functions include the entire media supply chain management, from procurement to end customer delivery and transaction settlement. Our revenue operations comprise cash collection and reconciliation; debit/credit card processing, through to data analysis and reporting to ensure the security and integrity of our customers systems. Systems & Engineering This is the very core of Cubic s customer revenue management systems; where the technical and administrative aspects are monitored, operated and maintained every day. Whether customer systems are physically located in a customer s data center, or a Cubic-provided one, our Central Systems and Engineering experts ensure safe and smooth and reliable operations to keep customer networks on track, running at peak performance. Cubic s Services also meet evolving business needs. We configure new fare products, routes, business or transfer rules and implement requested updates, or integrate with existing applications such as general ledger. We travel with our customers systems for the whole journey. 5
6 Our services Total service... total experience... total innovation Asset Management Taking the best possible care of our customers automated fare collection (AFC) assets is one of Cubic s primary considerations to ensure service sustainability. Cubic provides field corrective and preventive, workshop maintenance, and inventory control services for all installed AFC devices and systems. Additionally, Cubic assists in predicting and controlling maintenance costs associated with routine support, repair and warranty of field devices. Cubic s services exceed traditional asset management: they also include performance management strategies, sophisticated analytical tools and process improvement, underpinned by the latest industry technical innovations. Essentially, our customers know that while Cubic is keeping their AFC assets reliable and productive, they re free to focus on their core business. Operations Setting up and integrating multiple transport operators within a regional operating environment can pose complex challenges for revenue management. But they re challenges for which Cubic is well equipped to overcome. Our team of operational experts manages service calls from the transport operators, subcontractors and third party agents such as retailers, who are participating in AFC programs, provides technical help desk support, dispatch services, subject matter expertise for applications and maintenance, and operational analysis. At the heart of our operational expertise and agility is Cubic s Nextfare open software and hardware platform, which integrates a business management system and passenger devices for smart card issuing, processing and validating. The open design enables multiple operators in a region to share resources while keeping all proprietary information separate and secure, giving operators a way to reduce costs. Cubic s Nextfare systems are transforming the way that people travel in Los Angeles, Atlanta, and Brisbane, Australia. Management Services Another integral aspect of a successful revenue management system is project management: Before and during system launch, ongoing operations and in strategic future planning. Cubic s Management Services bring added value for transport operator customers. From lower cost of ownership to minimizing operational technology risk, our experts will work with customers from concept to project start-up and completion, and at each point in between. Cubic s customer services management structure ensures that each customer enquiry is handled by a dedicated member of our team who has received expert training and can handle specific concerns. 6
7 Our services Our proof of service With more than 50 million passengers a day riding our systems around the globe, our customers can see why we are trusted worldwide. Cubic s services are being used in public transportation to improve operations, provide better service to transit customers, and help transit providers put technical and operational innovations into practice. Clipper Card - building the largest regional system in the U.S. Cubic is delivering the full range of operational services for the Clipper regional smart card system for our customer Metropolitan Transportation Commission. When completed, more than 27 operators providing transit services to 1 million riders in 9 counties will offer seamless interoperability. Cubic also provides the end-to-end support services including field services, Help Desk support with issuetracking systems, central system and website hosting and maintenance, a customer service center that manages all account requests for participating agencies, card distribution and reload network management, as well as financial transaction processing and funds management and distribution across agencies, go card the most advanced fare collection system in Australia go card a Cubic-designed fare collection and revenue management system connects 20 major public and private regional operators in Brisbane, Australia. Our customer, TransLink Transit Authority relies on Cubic for a full spectrum of support services, including central ticketing systems and network operations, marketing support, regional clearing and settlement. Other essential services provided by Cubic include card management, card distribution, asset management services and cardholder support services. And finally, we also created the website that allows customers to manage their own smart cards. Oyster Card London s most popular way to travel With more than 29 million cards in circulation, Cubic s highly acclaimed Oyster contactless smart card is now the most widely circulated smart card in Europe. Having designed, manufactured and commissioned the system from the ground up, Cubic continues to manage, monitor and maintain London s fare collection equipment. We provide a wide range of technical support services for Transport for London, helping public transport across the capital experience phenomenal growth since the introduction of Oyster. 7
8 Customer services in focus North America Service Centers Cubic s Service Desk specialists have access to real-time performance visibility by means of Cubic s Dashboard technology. In fact, all of Cubic s Customer Service Centers around the world operate this single point of entry (SPOE) approach, taking the lead from our European headquarters Service Desk and Service Centre blueprint at AFC House, Redhill, UK. This best practice model is constantly being refined and tailored to individual customers needs as part of Cubic s 1 Team approach. 1 Team promotes open and cohesive collaboration where we knowledge-share with our customers and have two-way insight into each other s operations, both inside and outside of our Customer Services divisions. It s all about mutual trust, supporting our customers and an innate understanding of how to develop and maintain the best possible passenger experiences. Essentially, Cubic s Service Desk provides customers with local access to a wealth of international resources and experience. Cubic s Network Operations Monitoring Dashboard Operating correctly A non-critical issue has occurred that may need investigation A critical issue has occurred or an output process is at risk Customer Services Center, North America Cubic s North American service centers provide reliable and efficient technical, operational and service solutions for our customers. Our reputation for delivering effective, long-term support assures our customers that their revenue collection systems will run smoothly and without disruption, both now and in the future. We deliver: Sophisticated, minute-by-minute automated fare data collection we greatly expand our customers knowledge of their passengers travel behavior, allowing them to better anticipate and meet their needs and expectations Live monitoring services we have the capability to track every network device in real-time and simultaneously share that information with our customers Live monitoring services we provide realtime tracking of every network device and simultaneously share that information with our customers Server management, hosting, logistical management and full back office support systems we provide a variety of robust systems that ensure our customers networks achieve the highest possible availability and reliability Customer Service we offer customer service call center and fulfillment solutions that allow passengers to obtain assistance with their individual accounts, request program information, and ensure the timely purchase and receipt of their products Help Desk we provide dedicated staff to assist customers when a technical issue arises, whether it involves a device failure, a maintenance issue, or a question about network performance Settlement we furnish multi-modal systems that ensure timely and accurate fare collection and settlement, and can settle directly with an almost unlimited number of our customers individual operators 8 Engineering reporting we identify potential interruptions to our customers networks within seconds usually before their stations are even aware
9 Customer services in focus Service Center Single Point of Entry (SPOE) One contact, one mission Upon customer contact, the analyst will try to resolve issues through remote capabilities using Cubic s standard procedures or by advising the customer of actions to be taken to resolve the incident. This not only facilitates rapid fault resolution, but also allows customers to be able to resolve it themselves should the incident reoccur in the future a prime example of Cubic s knowledge sharing. If necessary, further problem determination will decide whether a field engineer is dispatched via 2nd Level System Support and if necessary escalation to 3rd Level System Support. If there is still an issue then we have resources in our 3rd level Back Office, IT infrastructure team and/or engineering support, if required. All this is managed through just one SPOE model with the Service Desk at the hub of the operation 9
10 Our approach to business We listen... we collaborate... we lead... and we deliver We are: Global Reliable Respected Customer-focused Innovative We: Listen Show the way Work in partnership Lead Deliver When it comes to understanding transport networks, Cubic has the edge. We ve built transport ticketing solutions for some of the world s most extensive and complex transport networks delivering high value service with low lifecycle costs. Today, nearly 10 billion journeys are taken every year on Cubic fare collection systems. That s quite a track record. Our customers play an important part in the way that we approach the development of revenue management and protection solutions. From the outset, we work in partnership with our customers to plan, tailor and develop best-fit, flexible solutions to meet but often exceed their transportation network needs and service level agreements. By understanding passenger behaviors today, we can improve and enhance the journey experiences of tomorrow.
11 11 Cubic has always recognized the constant challenges that our customers face within an increasingly technical, complex and dynamic environment. Consequently, we continually work with and listen to our customers to adapt and develop our products and working practices, through innovation, in support of their needs. Derick Benoit Vice President, Customer Services, North America
12 Worldwide Headquarters Cubic Transportation Systems 5650 Kearny Mesa Road San Diego CA USA Telephone: Fax: European Headquarters Cubic Transportation Systems Limited AFC House Honeycrock Lane Salfords Redhill Surrey RH1 5LA Telephone: +44 (0) Fax: +44 (0) Australasian Headquarters Cubic Transportation Systems (Australia) Pty Limited Level 23, Elizabeth Street A78 South Sydney Post Office Sydney NSW 2000 Australia Telephone: Fax: : ONE TEAM... ONE POINT OF CONTACT
A WORLD OF EXPERIENCE
A WORLD OF EXPERIENCE As the world leader in services, integrated payment and IT technology and services for intelligent transport solutions, Cubic has been keeping the world on the move for more than
More informationmobile business system
mobile business system tm intelligent travel made real SIM fehlt 08:33 Ticket Zurück Einzelfahrt Erwachsene Preis 7,30 C Preisstufe 5 RMV-Handy Ticket Lfd. Nr. 012210 mobile business system: Intelligent
More informationwww.cts.cubic.com Introducing Cubic Transforming the way people travel Intelligent Travel... Made Real
www.cts.cubic.com Introducing Cubic Transforming the way people travel Intelligent Travel... Made Real From Steve Shewmaker President of Cubic Transportation Systems Founded: 1951 Headquarters: San Diego,
More informationMy Experience. Serve Users in a Way that Serves the Business.
Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate
More informationTurn Your Business Vision into Reality with Microsoft Dynamics SL
Turn Your Business Vision into Reality with Microsoft Dynamics SL You have worked hard to build a vision for your business. With Microsoft Dynamics SL, you can turn that vision into reality with a solution
More informationOpen Payment Fare Systems Save money through operational efficiencies.
Open Payment Fare Systems Save money through operational efficiencies. Open Payment Fare Systems Save money and allow transit agencies to focus on their core mission. Like many businesses worldwide, transit
More informationCA Service Desk Manager
DATA SHEET CA Service Desk Manager CA Service Desk Manager (CA SDM), on-premise or on-demand, is designed to help you prevent service disruptions, better manage change risks, and provides a 360-degree
More informationCompany Overview. Enterprise Cloud Solutions
2016 Company Overview Enterprise Cloud Solutions ENTERPRISE CLOUD SOLUTIONS Unitas Global utilizes leading cloud technologies to optimize enterprise IT environments. By designing, deploying, and managing
More informationThe Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence
How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................
More informationOne trusted platform. All your project information.
One trusted platform. All your project information. The most trusted and widely used online collaboration platform for engineering and construction projects. New York City Hall Reconstruction New York
More informationRouteMatch Demand. Route and Optimize
RouteMatch Demand Monitor And Track Route and Optimize INTEGRATE AND SAVE About RouteMatch One Platform. Solving Many Challenges. RouteMatch s multi-modal technology platform lets organizations take advantage
More informationIT Support for London
IT Support for London London Systems IT Support Your Helpdesk What s included; We are your IT Department, we are at the end of a phone to listen and work with you to resolve the situation no matter where
More informationEpicor Vantage GLOBAL ENTERPRISE RESOURCE PLANNING
Epicor Vantage GLOBAL ENTERPRISE RESOURCE PLANNING EPICOR VANTAGE Next Generation Manufacturing Software Epicor Software Corporation understands that you, like manufacturers worldwide, must identify, consider
More informationPANTHER TRANSPORTATION MANAGEMENT SOLUTIONS. Low cost. Quick start. Big improvement.
PANTHER TRANSPORTATION MANAGEMENT SOLUTIONS. Low cost. Quick start. Big improvement. OPTIMIZE YOUR LOGISTICS NOW. Create your ideal logistics solution using Panther s menu of services to access the best
More informationYour Infrastructure. Our Responsibility.
Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology,
More informationXerox Remote Print Services Services you can count on
Xerox Remote Print Services Services you can count on Xerox Remote Print Services is a managed print service offering that includes our highly skilled customer services team, proactive and intelligent
More informationIntelligent Service Centre. A smarter way to drive continuous improvement in business processes.
Intelligent Service Centre the way we do it Intelligent Service Centre A smarter way to drive continuous improvement in business processes. Bring a business focus to end-user support. Business leaders
More informationHow To Create A Help Desk For A System Center System Manager
System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and
More informationStay Connected IN THE Field with Mobile Workforce Management
Stay Connected IN THE Field with Mobile Workforce Management How we work with our clients to help overcome challenges for a better tomorrow Overview Industries with large numbers of employees in the field
More informationAt the Heart of Connected Manufacturing
www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of
More informationSales success through optimised processes from branch to head office. Retail Software Solutions
Sales success through optimised processes from branch to head office Retail Software Solutions Introduction Finely fitted targeted expertise from the global partner for retail success MICROS-Retail, the
More informationCaribbean Electronic Payments
Caribbean Electronic Payments Company Profile Caribbean Electronic Payments Ltd. 1-13 Contents Introduction... 3 Mission & Core Values... 5 CEPAYMENTS Mission... 5 Our Core Values... 5 Innovation... 5
More informationFujitsu in rail ticketing Getting you on the right track to business growth
Fujitsu in rail ticketing Getting you on the right track to business growth To be the best, partner with the best As rail companies increasingly compete with car and air travel for passengers, it is vital
More informationHiPath Managed Services. Communications Management Simplified. www.hipath.com
HiPath Managed Services. Communications Management Simplified. www.hipath.com Optimized communications management. With HiPath Managed Services. The dawn of the third Millennium is ushering in a new era
More informationThe Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS
The Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS INTRODUCING The Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS To thrive in
More informationEnglish. Trapeze Rail System. www.trapezegroup.com
English Trapeze Rail System www.trapezegroup.com Trapeze Rail System Enabling future railway, tram and metro transport The worldwide growth in demand for travel and increasing competition between all modes
More informationA CobbleSoft Customer Solutions Case Study
When you re the leader of the technology pack, how do you reassure customers that your controls and processes are in compliance with the highest of industry standards? A CobbleSoft Customer Solutions Case
More informationEverything you need for your mobile enterprise
Everything you need for your mobile enterprise A complete software, hardware and managed service solution for mobile workers Spirit Data Capture Limited is an enterprise mobility company. We have an in-depth
More informationCisco Network Optimization Service
Service Data Sheet Cisco Network Optimization Service Optimize your network for borderless business evolution and innovation using Cisco expertise and leading practices. New Expanded Smart Analytics Offerings
More informationEnterprise ITSM software
Enterprise ITSM software About vfire vfire is an Enterprise level IT Service Management Software tool developed by Alemba. As the successor to VMware s Service Manager product (formerly infraenterprise),
More informationGain visibility, control, and strategic advantage with next generation spend management.
V I S A C O M M E R C I A L S O L U T I O N S V I S A I N T E L L I L I N K S P E N D M A N A G E M E N T B R O C H U R E Gain visibility, control, and strategic advantage with next generation spend management.
More informationDelivering technology-based solutions is The TechSolve Difference. Welcome to TechSolve. Our people. Our distinctive advantages. Our flexibility.
Welcome to TechSolve Our people. TechSolve brings years of experience to help our customers strategically manage their technology. We believe in listening to our customers and architecting a process around
More informationAmerican Public Transit Association Bus & Paratransit Conference
American Public Transit Association Bus & Paratransit Conference Intelligent Transportation Systems Integrating Technologies for Mobility Management & Transportation Coordination May 24, 2011 RouteMatch
More informationMobile technology for your world. 2 way paging
Mobile technology for your world 2 way paging Welcome to PageOne PageOne is the UK s leading mobile technology company. For 25 years, we ve been the pioneers of mobile messaging, providing award-winning
More informationMaking Contact Centres Efficient. Meet the needs of your customers and your business
Making Contact Centres Efficient Meet the needs of your customers and your business Customers are different these days Customers today are far more demanding than five years ago. They expect you to be
More informationIN ENERGY. Essentials Guide. Common Problems. www.sapphiresystems.com
Essentials Guide FAST FORWARD IN ENERGY Common Problems Whether your organisation is a large, multi-national oil and gas company, or a local independent producer, your business is at the mercy of a volatile
More informationService Lifecycle Management Solutions
Service Lifecycle Management Solutions Complete Visibility & Control of Your Service Supply Chain The service landscape is shifting. Customer demands continue to increase. It is no longer enough to just
More informationCA Service Desk Manager
PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES
More information8 QUESTIONS YOU SHOULD ASK WHEN BUYING A CASH MANAGEMENT SOLUTION
8 QUESTIONS YOU SHOULD ASK WHEN BUYING A CASH MANAGEMENT SOLUTION See if your retail banking network is costing more than it should An NCR white paper Contents Keep cash flowing, customers happy and costs
More informationEmpowering intelligent utility networks with visibility and control
IBM Software Energy and Utilities Thought Leadership White Paper Empowering intelligent utility networks with visibility and control IBM Intelligent Metering Network Management software solution 2 Empowering
More informationMANAGED SERVICES. What are the Advantages of Managed Service for your Organization?
MANAGED SERVICES best practices for your IT environment What are the Advantages of Managed Service for your Organization? Touchbase has been providing managed services to companies all over the world for
More information24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase
24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of
More informationSmart Data Center Solutions
Smart Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing,
More informationEnhancing Business Performance Through Innovative Technology Solutions
Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance
More informationTransforming. Source & Deploy Solutions from Computacenter
Transforming the IT Supply Chain Source & Deploy Solutions from Computacenter CONTENTS 03 04-05 06-07 08-09 10 Effecting change Standard practice EXPERIENCE CERTAINTY Centres of excellence Reaping the
More informationWe make cards and payments work for people as a part of everyday life. We bring information to life
We make cards and payments work for people as a part of everyday life We bring information to life 2 EVRY is a leading IT company in the Nordic region. Through advice, technology and solutions, EVRY brings
More informationConnecting your business
mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality
More informationService Desk A Consistent & Compelling IT Service Experience
Service Desk A Consistent & Compelling IT Service Experience Contents Grounded in the present, looking to the future A fully flexible offering Understanding the global enterprise Delivering consistent,
More informationTransportation Management. Transportation Procurement. Transportation Planning & Execution. Fleet Management. Audit, Payment & Claims
Transportation Management Transportation Procurement Transportation Planning & Execution Fleet Management Audit, Payment & Claims Transportation Management Everyday, you are charged with making sure your
More informationTurn Your Business Vision into Reality with Microsoft Dynamics GP
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With Microsoft Dynamics GP, you can turn that vision into reality with a solution
More informationWHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective
WHITE PAPER OCTOBER 2014 Unified Monitoring A Business Perspective 2 WHITE PAPER: UNIFIED MONITORING ca.com Table of Contents Introduction 3 Section 1: Today s Emerging Computing Environments 4 Section
More informationJENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX
JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically
More informationExperience a world where customer interactions just keep getting better.
Experience a world where customer interactions just keep getting better. NCR SERVICES Brochure Title Goes Here Proactive management, Sub-header / descriptionmaintenance goes here and support Experience
More informationProducts Currency Supply Chain Management
Products Currency Supply Chain Management Today s Enterprises Need Intelligent and Integrated Solutions to Optimize Currency Levels, Reduce Expenses and Improve Control Products The financial services
More informationStefanini Helps Customers Achieve Cost Avoidance Savings with CA Service Desk Manager
CUSTOMER SUCCESS STORY July 2013 Stefanini Helps Customers Achieve Cost Avoidance Savings with CA Service Desk Manager CLIENT PROFILE Industry: IT Services Company: Stefanini Employees: 17,000 Revenue:
More informationData Center Infrastructure Management
Data Center Infrastructure Management Helping IT Empower the Business Luis M Burgos, HP Services BDM Arrow, ECS Proactive Care Advanced Presented under Non-Disclosure A New Style of IT Driven by Four New
More informationData Center Solutions
Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing, deploying
More informationASSET Connect. The next level in Critical Environment Operational Efficiency
Connect The next level in Critical Environment Operational Efficiency 10-30% is the potential efficiency gain from optimized Data Centers and Critical Environments Operational Efficiency of Your Critical
More informationGlobal Presence. Contents. A refreshing approach to business. Our vision is to grow our reputation as a globally trusted authority in B2B integration
Global Presence Contents 2. Global Presence 3. The Data Interchange Difference 5. Case Study 7. Solution Portfolio 9. EDI With Your Customers 11. EDI With Your Suppliers 13. e-invoicing 15. Managed File
More informationGROWTH. Microsoft Dynamics GP Business Essentials Build your business with a solution designed for growth
GROWTH Microsoft Dynamics GP Business Essentials Build your business with a solution designed for growth Microsoft Dynamics GP Business Essentials Build your business with a solution designed for growth
More informationThe multisourcing approach to IT consolidation
Experience the commitment WHITE PAPER The multisourcing approach to IT consolidation The proven commercial practice of multisourcing services integration can help state and local governments achieve IT
More informationIBM Tivoli Netcool network management solutions for enterprise
IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals
More informationHow To Get A Better At Writing An Invoice
Electronic Invoice Adoption Benchmark Report Based on the Results of PayStream s einvoice Survey Q1 2013 Featuring Insights on... Centralized vs. Decentralized AP Operations Underwritten in part by AP
More informationOPTIMIZING YOUR WORLD REVENUE TECHNOLOGY SERVICES. Revenue Management. for. Cruise Ferries
OPTIMIZING YOUR WORLD REVENUE TECHNOLOGY SERVICES Revenue Management for Cruise Ferries Revenue Management in Cruise Ferry Industry Revenue Management in the cruise ferry industry is beginning to get recognition
More informationSecure Financial Transactions Any Time, Any Place
Secure Financial Transactions Any Time, Any Place Euronet Software Solutions Gold-Net Global Payment Solution Become a Processor Providing Authorization, Clearing, Settlement, Value Added Services and
More informationStefanini helps customers achieve cost avoidance savings with CA Service Desk Manager
CUSTOMER SUCCESS STORY Stefanini helps customers achieve cost avoidance savings with CA Service Desk Manager CLIENT PROFILE Industry: IT Services Company: Stefanini Employees: 17,000 Revenue: $1 billion
More informationSupport Services. Engineering solutions for operational excellence SERVING THE WORLD S RAILWAYS. Technical. Manufacturing Services
hain ces Technical Support Technical Support Overhaul & Repair Manufacturing Product Innovation & Technology Consultancy Products Engineering solutions for operational excellence SERVING THE WORLD S RAILWAYS
More informationMoving from Sage 50 Accounts to Sage 200 Standard Online
Moving from Sage 50 Accounts to Sage 200 Standard Online 2 Contents Contents Software that grows with your business...4 Straightforward online accounting...5 Reasons to upgrade...6 Financials - Managing
More informationSimply Sophisticated. Information Security and Compliance
Simply Sophisticated Information Security and Compliance Simple Sophistication Welcome to Your New Strategic Advantage As technology evolves at an accelerating rate, risk-based information security concerns
More informationGlobal Service Desk. Superior end-user support for the Adaptive Enterprise. HP Services
Global Service Desk Superior end-user support for the Adaptive Enterprise HP Services The HP Global Service Desk is a cost-effective way to reduce the complexity of your IT organization while delivering
More informationDesigned for Local Government Powered by Microsoft Dynamics
Designed for Local Government Powered by Microsoft Dynamics CouncilFirst is a Division of Open Systems Technology Pty Ltd (OST ) A Powerful, Flexible Business Solution CouncilFirst delivers a fully integrated
More informationSage MAS 90 and 200. Extended Enterprise Suite S
Sage MAS 90 and 200 Extended Enterprise Suite S An End-to-End Approach to Business Software At Sage, we ve been supporting businesses like yours with world-class business software for well over a quarter
More informationClipper Innovations in Fare Payment
Clipper Innovations in Fare Payment California Transit Association Conference Carol Kuester, Director, Electronic Payments November 13, 2014 Clipper = Seamless Travel Around the Bay Area Nine transit systems
More informationINSERT COMPANY LOGO HERE
INSERT COMPANY LOGO HERE Frost & Sullivan 1 We Accelerate Growth Industry Challenges As cloud solutions and technologies evolve, enterprises continue to show interest in how the cloud can help them achieve
More informationCAFM Explorer. The complete facilities management software solution
CAFM Explorer The complete management software solution Trusted Solutions From office blocks to hospitals, CAFM Explorer supports those responsible for maintaining facility operations with the tools to
More informationIntroduction to SYSPRO Point of Sale. Why choose SYSPRO Point of Sale. Touch screen interface
SYSPRO Point of SYSPRO Point of Sale Sale Introduction to SYSPRO Point of Sale Making the right business decisions at the right time is what makes your business profitable. That s why with any customerfacing
More informationCloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.
itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing
More informationPAR EverServ Services
PAR EverServ Services Maximize your return on investment with PAR EverServ Services For more than 30 years, ParTech, Inc. (PAR) has been designing, integrating, and managing leading-edge technology systems
More informationIBM Global Process Services. Next-generation business process outsourcing for Natural Resources
IBM Global Process Services Next-generation business process outsourcing for Natural Resources 2 IBM Global Process Services Australia s mining, petroleum, and LNG companies across the Natural Resources
More informationKenandy TM Cloud ERP White Paper. Kenandy Cloud ERP Overview
White Paper Kenandy Cloud ERP Overview Kenandy TM Cloud ERP Key Benefits Easy to use Global Social Mobile Real-time visibility Fast deployment Users can tailor Add fields Change workflows Create reports
More informationTwelve compelling reasons why you should choose MCS and our hire management solutions
Twelve compelling reasons why you should choose MCS and our hire management solutions Twelve reasons why you should choose MCS 01 Twelve reasons why you should choose MCS This document presents 12 powerful
More informationAddress IT costs and streamline operations with IBM service desk and asset management.
Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT
More informationMeeting the challenge
Meeting the challenge Working with you to ensure your IT infrastructure delivers Infrastructure Management Services Overview Real solutions to tough challenges Infrastructure Management Services Overview
More informationJoined up journeys - integrating park and ride services
customer newsletter May 2014 SMART TRANSACTIONS SOLUTIONS FOR GOVERNMENT AND BUSINESS Joined up journeys - integrating park and ride services Many towns and cities are encouraging car drivers to use park
More information10 Ways. Autotask Automates Your IT Business. Reduce Costs, Win More Business And Manage Growth More Effectively
10 Ways Autotask Automates Your IT Business Reduce Costs, Win More Business And Manage Growth More Effectively INTRODUCTION...3 #1 Centralizing Data... 4 #2 Managing Customer Information...5 #3 Capturing
More informationCritical times for customers require exceptional service. Can your claims system deliver?
Duck Creek Claims Critical times for customers require exceptional service. Can your claims system deliver? Customers rely on property and casualty (P&C) insurers to meet their ever-changing needs during
More informationSmart Card Fare Payment Solutions For Public Transportation
Smart Card Fare Payment Solutions For Public Transportation Take the next step in transit: Streamlined and seamless The next generation of fare collection technology has arrived. By adopting a fare payment
More informationBest Practices in adopting a Shared Services Model August 2013 22011YYYY
Best Practices in adopting a Shared Services Model August 2013 22011YYYY In their endeavors to become high performing organizations, businesses are pushing all innovation frontiers to do more with less
More informationGLOBAL SPECIALTY LINES GLOBAL EXPERTISE, DELIVERED LOCALLY.
GLOBAL SPECIALTY LINES GLOBAL EXPERTISE, DELIVERED LOCALLY. 02 Global expertise, delivered locally. introducing rsa RSA is one of the world s leading multinational quoted insurance groups. The services
More informationApplying ITIL v3 Best Practices
white paper Applying ITIL v3 Best Practices to improve IT processes Rocket bluezone.rocketsoftware.com Applying ITIL v. 3 Best Practices to Improve IT Processes A White Paper by Rocket Software Version
More informationUXC Eclipse + Microsoft Dynamics NAV for Life Sciences
UXC Eclipse + Microsoft Dynamics NAV for Life Sciences The foundation of the UXC Eclipse Life Science Solution is Microsoft Dynamics NAV, delivering with the industry expertise of UXC Eclipse and rigorous
More informationMaximize potential with services Efficient managed reconciliation service
RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial
More informationHRG Loyalty Rewarding you for your loyalty
HRG Loyalty Rewarding you for your loyalty We have a proven track record in delivering tangible benefits How do you reward your customers for their loyalty? Owners of loyalty programmes worldwide continue
More informationThe IBM Solution Architecture for Energy and Utilities Framework
IBM Solution Architecture for Energy and Utilities Framework Accelerating Solutions for Smarter Utilities The IBM Solution Architecture for Energy and Utilities Framework Providing a foundation for solutions
More informationPredictive Straight- Through Processing
Predictive Straight- Through Processing 2 TABLE OF CONTENTS 1 Introduction...3 2 The Benefits of Solving the STP Problem...7 3 How Can TIBCO Help?...7 4 How TIBCO s Solution Works...9 5 Summary...11 6
More informationTrack-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution
The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save
More informationSchindler Service Because life is a moving experience
Because life is a moving experience delivers assurance that your elevators and escalators are always available Reliability The industry s most highly trained technicians, supported by an entire global
More informationadvantedge Services advantedge Microsoft Dynamics AX Services for ISVs, VARs and existing AX users Africa Asia-Pac Europe North America South America
advantedge Services SAGlobal advantedge Microsoft Dynamics AX Services for ISVs, VARs and existing AX users Africa Asia-Pac Europe North America South America About SAGlobal SAGlobal is the largest specialist
More informationVodafone Global Supplier Management
Vodafone Global Supplier Management Vodafone Global Enterprise One global communications supplier for streamlined processes, reduced costs and fully centralised management. Vodafone Power to you 78% of
More informationsetup and provide drill-down capabilities to view further details on metrics and dynamic updates for a real-time view of your business conditions.
Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,
More information