Process Intelligence - Beyond BI Joerg Klueckmannsenter Name Here, Title ARIS Product Marketing
"It's time for CIOs to develop business process improvement capabilities as part of the core of IT. This will enable them to respond to executive expectations that see business processes as important to business performance, as closely associated with application systems and as a responsibility of the CIO and IT." Mark P. McDonald, Group VP and Head of Research for Gartner EXP, 14 Jan 2009 Top 10 Business Priorities Rank Top 10 Technology Priorities Rank Business process improvement * 1 ( ) Business intelligence applications 1 ( ) Reducing enterprise costs 2 ( 3) Enterprise applications (ERP, CRM and others) 2 ( ) Improving enterprise workforce effectiveness 3 ( 3) Servers and storage technologies (virtualization) 3 ( ) Attracting and retaining new customers 4 ( 2) Legacy application modernization 4 ( ) Increasing the use of information/ analytics 5 ( 3) Collaboration technologies 5 ( 3) Creating new products and services (innovation) 6 ( 3) Networking, voice and data communications 6 ( 1) Targeting customers and markets more effectively 7 ( 2) Technical infrastructure 7 ( 2) Manage change initiatives 8 ( ) Security technologies 8 ( 2) Expanding current customer relationships 9 ( 2) Service-oriented applications and architecture 9 ( 1) Expanding into new markets or geographies 10 ( 6) Document management 10 ( 1) Source: Gartner EXP worldwide survey of 1,500+ CIOs shows IT spending to be flat in 2009 http://www.gartner.com/it/page.jsp?id=855612 (ups/downs compared to Jan 2008) *) No. 1 topic since 2005 6/15/2010 Process Get World There 2010 Faster. 2
Process Intelligence for Operational Excellence The tip of the iceberg Turnover Cashflow Lagging indicators EBIT Customer satisfaction Delivery reliability Process cost Cycle time Error rate Leading indicators OPERATIONAL EXCELLENCE Get There Faster.
From Strategy to Key Performance Indicators Strategic and operational targets Plan Vision Strategy Critical Success Factors Key Performance Indicators Business Processes 15 June 2010 Software AG - Get Get There There Faster Faster. 4
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6/15/2010 Process Get World There 2010 Faster. 6 You Can't Manage What You Don't Measure Documented Processes Implemented Processes Executed Processes
From Strategy to Key Performance Indicators Strategic and operational targets Plan Vision Feedback / measurement Strategy Critical Success Factors Key Performance Indicators Results Business Processes 15 June 2010 Software AG - Get Get There There Faster Faster. 7
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Process Intelligence for Natural Applications Allowing customers to Extract relevant data for business process monitoring Discover business activities Understand the process contribution Measure process performance Identify process bottlenecks ARIS Mashzone Extractors Screens: ApplinX-based Logic: EntireX and Natural-based Data: Adabas SQL Gateway ARIS PPM Extractors for Natural Apps Screens Logic Data 15 June 2010 Software AG - Get Get There There Faster Faster. 10
Process Intelligence for wm BPMS + ARIS PPM + ARIS MashZone Automated discovery of real business processes Measure process performance with OLAP-like analytics Identify process bottlenecks Business dashboards - mash information without programming Well-founded decision-making basis wm BPMS (with Optimize) Execution of business processes with real-time business activity monitoring alerting and proactive identification of process failures ARIS Mashzone ARIS PPM Process Engine 15 June 2010 Software AG - Get Get There There Faster Faster. 11
IDS Scheer AG www.mashzone.com Get There Faster. 1
Problem: Information Flow in Companies 15 June 2010 Software AG - Get Get There There Faster Faster. 13
ARIS MashZone - Creates Transparency 15 June 2010 Software AG - Get Get There There Faster Faster. 14
ARIS / wm / Adabas Public data Desktop data Department data Enterprise data Spreadsheets stored locally Queries and reports from ERP, DWH, etc. CRM reports, forecasts Get There Faster.
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Process Intelligence Solution 15 June 2010 Software AG - Get Get There There Faster Faster. 17
Process Intelligence for DUMMIES Over 90 pages of Process Intelligence knowledge Online assessment: Whats your process IQ? www.softwareag.com/dummies 15 June 2010 Software AG - Get Get There There Faster Faster. 18
www.mashzone.com Mashup thought leader portal Over 20 industry mashups Tutorial videos ARIS Community group with over 2000 members MashCamp registration www.mashzone.com/mashcamp 15 June 2010 Software AG - Get Get There There Faster Faster. 19
A bad process is better than no process. A good process is better than a bad process. Even a good process can be improved. 15 June 2010 Software AG - Get Get There There Faster Faster. 21
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