Chapter 6 Enterprise Services 1
Enterprise Services Introduction: There is a growing need of connecting various branches of an Enterprise, which might be located across the globe. Lease line & Internet bandwidth has become a must for networking multi site business. Today s business owner wants to focus more on its core competencies rather than trying to implement such things of their own. Such a networking solution often requires not just bandwidth, but hardware components, security solution and maintenance also. Complete Reliable Services from One Interface Organization. Supply of not only Bandwidth but also Leased line Modems / Routers etc. i.e. Complete Telecom Solutions. Secured Network. OPEX Model instead of CAPEX Proactive Monitoring of the customers Network. Guaranteed SLA. Leaning Objective: 1. Present Scenario 2. To know the Service Products available for Enterprise Customer 3. Brief introduction of each service products Present Scenario Presently as per advice of BCG consultant activates of BSNL have been restructured as under: 2
The anticipation for future requirement is explained as per figure given below: Rs. Cr. Key trends over the next 5 years 40,000 30,000 20,000 10,000 0 1,327 6,807 15,856 2008 29% 13% 5% CAGR (2008-13) 38,080 23,990 4,691 12,422 20,968 2013 (estimated) Managed Services Data Voice Key Growth Areas Managed Network Services Data Centers Basic bandwidth to be commoditized Customer preference towards Integrated Data Solutions Strong growth in MPLS VPN Key Growth Areas PRIs Mobile CUG Customer preference towards Unified Communication Solutions BSNL provides following service products to the Enterprise customers 1. MPLS VPN Product Information 2. VSAT service of BSNL 3. ISDN PRI (Primary Rate Interface) 4. MLLN Managed Leased Line Service 5. Domestic Leased Lines Service 6. Internet Leased Line (ILL) 7. BlackBerry Services 8. 3G Mobile Broadband Device (Data Card) 9. Free EPABX scheme 10. Wire Line Intelligent Network Services 11. Managed Network Services (MNS) Brief introduction of service products 1. MPLS VPN Product Information MPLS a new solution to the customers problems Network can be easily implemented. 3
Network highly secured. Network built for better Traffic Engineering. Any differentiated Services possible. Network very reliable due to built in redundancy. Why MPLS based VPNs? Security is the responsibility of BSNL MPLS Network. (Company will be responsible for the Security of the Information and network in Point to Point leased lines.) Simple Network Implementation Easy to configure & manage. Better Traffic Engineering. Easy Network Expansion at Customer Premises. Easy Introduction of New Services ( Multicasting, VoIP, Hosting over the same link ) Mobile Workers can dial up on a Secure Network to access Company VPN. 2.VSAT service of BSNL VSAT service of BSNL covers all parts of India Available at any remote location Provides voice as well as data service Provides broadband services Supports Internet, video multicast, video conferencing as well as voice Telephony Capable of providing access to MPLS VPN as well as normal leased lines A range of satellite bandwidth available Installation and maintenance at remote location by BSNL 4
Centralized NOC at Bangalore 24 x 7 support available at NOC 3.ISDN PRI (Primary Rate Interface) Digital telephone line as opposed to ordinary analog phone line. 30 (B) channels over a single pair of ordinary telephone copper wires. Useful for connecting private exchange (EPABX) of Corporates to the PSTN telephone network. Also useful for DID franchisees of BSNL and ISPs (for their incoming traffic) Better voice quality due to digital transmission of voice & data. Capable of both voice & date usage. Video conferencing and other data applications possible by utilizing Required number of B channels. 4.MLLN Managed Leased Line Service The MLLN service is specially designed mainly for having effective control Monitoring on the leased line so that the down time is minimized and the circuit efficiency is increased. This mainly deals with data circuits ranging from 64 Kbps to 2048 Kbps. 5.Domestic Leased Lines Service It is a symmetric telecommunications line connecting two locations. It is a dedicated line (not shared) for a customer. It is a non switched line, i.e., it is a non-exchange line. It passes through transmission systems only. Leased lines can be used for telephone (voice), data or Internet services. However, dedicated voice circuits which were popular earlier are not in vogue now. Now a days, leased lines are mainly used for data services. Internet leased lines (ILL) is a separate service in itself. 5
Services on offer: 1. Speech Circuits (Hot lines or Private Wire): Between two locations in one city/ different cities for the same applicant. The terminating equipment at both ends is telephone without dialing facility. 2. Data Circuits: To transmit data between computers or any other type of electronic information devices. Features 1. Full dedicated bandwidth available for exclusive use of the subscriber Complete privacy/ secrecy of data 2. From low to high, full range of bandwidth available 64 Kbps, n x 64 Kbps, 2, 4, 8, 34, 45, 140, 155 (STM-1) Mbps, STM-4/16, etc 3.Bandwidth available on-demand in most cities no registration charges 4.For low speed circuit, modem (Network Termination Equipment, NTE) is to be arranged by the customer 6. Internet Leased Line (ILL) ILL is an always on Internet connection based on leased line access (i.e. dedicated access). Leased lines provide the last mile access from the user premises to BSNL equipment. Required by heavy users like educational institutes, big cyber café, small and medium corporate house who need to constantly remain online with Internet. Permanent Internet connection as compared to the temporary connectivity through dialup access. Far superior quality as compared to dialup, thanks to digital signaling, less noise, fewer exchanges etc. A scalable access method - Bandwidths starting from 64 Kbps to 2 Mbps to 8 Mbps, 10/100Mbps Ethernet connectivity, 34/45/155 Mbps and beyond can be deployed. Leased Internet bandwidths up to 2Mbps are provided using modems on 6
copper pair, however, large bandwidths are provided using OFC in the last mile. 7. BlackBerry Services BlackBerry by BSNL is a wireless solution to keep mobile professional connected with people and information while on go Full suite of business application like Push E-mail, web browsing, attachment viewing, organizer & PIM function (contact, calendar, Memos), phone, SMS etc Integration with Enterprise mail along with Internet based mails like Yahoo, Gmail, Rediffmail etc Availability of Enterprise applications Service level: 1. 100% Network uptime 24*7*365 2. State of art GPRS/EDGE/3G Network 3. Only services provider of 3G Blackberry in India 4. Guaranteed Service level through dedicated Technical Support center, walk in Engineer, BES Engineers Product variants: BES (BlackBerry Enterprise Solution) A complete wireless platform to extend benefits of Enterprise messaging Push based access to Enterprise/Corporate Email, calendar, contacts, tasks and notes, Instant messaging, web based applications & services and Enterprise applications BIS (BlackBerry Internet Solution) Provides individuals, retail customers or SMEs for quick, easy access to information without IT support Integration with up to 10 email accounts Internet Browsing, Instant Messaging etc 7
8.3G Mobile Broadband Device (Data Card) 3G are the next generation of mobile communication system. It enhances the services like multimedia, high speed mobile broadband, internet access etc 3G Data Card offers High speed internet and data service while on move Data rate downloading 3.6 Mbps & 7.2 Mbps Simple Plug and Play type of devices Single band and Tri-Band operation Service level 100% Network uptime 24*7*365 Multimode support GPRS/EDGE/GSM/UMTS Only 3G services provider in India besides MTNL Guaranteed Service support through dedicated service centre provided by Data card vendors 9.Free EPABX scheme BSNL provides a scheme to provide bundled telecommunication services through the provision of Voice & Data EPABX systems at customer location connected to the telecom backbone on BSNL s nationwide telecom network Free deployment of EPABX systems wherein the supply, installation, operation and maintenance of the entire system are done by BSNL through its appointed and empanelled vendor(s) Service for all customers including Housing complexes etc. requiring Voice & Data EPABX facility fin the area of operations of BSNL. DID enabled EPABX; (with Unlimited Free Calls within EPABX extensions). Rentals to be charged on a per extension basis 8
Service level State of the art fully functional full featured Voice & Data EPABX System connectivity at the customer premises FCBC & Batteries for adequate Power Backup Fully protected Main Distribution Frame Customer Premises Equipment (CPE) i.e. in case of xdsl Connectivity All related software such as fault management software, extension wise billing software, subscriber management software etc. Connectivity through PRI/EI/DID/CO Junctions Product variants Services under the scheme & Inter Office Voice Connectivity Data Connectivity & Internet Access through dialup & xdsl Value Added Services (VAS) 10.Wire Line Intelligent Network Services Dedicated IN platform for wire line Network. Services available on PAN India basis. Both Prepaid and Postpaid Services available. Prepaid Services-ITC, CALLNOW, FLPP and ACC Postpaid-VPN, TFS, UAN, UPN, Televoting and PRM Four GPIN platforms to support all IN services except Televoting. One dedicated MCIN platform to support Televoting Service. 11 digit number beginning with 18. Following Services are available through wire line Intelligent Services Free Phone Service Charges, borne by the service subscriber, Eleven digit No. Beginning with 1800 Universal Access no. The payment either born by called party or shared, eleven digits No. Start from 1860 Universal Personal no. Incoming and outgoing calls can be made on any landline BSNL mobile as well as vise-versa to UPN. The call charges shall be 9
levied UPN subscriber. Eleven Digits no. Start from: 1868. Subscriber will get Eleven digits service management no. for management function. Premium Rate Service: Eleven Digit no. on PAN India basis to the service subscriber start from:1867, call charges to be paid by calling party. Call are billed at Premium rate and shared between service subscriber and BSNL VPN Network: Combined voice VPN can be provided for fixed line telephone for MTNL/BSNL and BSNL Mobile. Account Calling Card/ ITC Card: These services are also available. 11.Managed Enterprise Services Solution 24x7x365 proactive monitoring for Complete peace of mind Guaranteed SLA Lower Total Cost of Ownership (TCO) Known cost for management & fixed price Single point of contact Single supplier instead of multiple vendors No cost of building own management & reporting system SOLUTION Private Players are having everything except Reach of Network and End Link Options. BSNL has nothing except Reach of Network and End Link Options. BSNL Advantage Building up allied things are much easier than extending reach and scaling up end link options, provided we have proper focus for the same. BSNL is providing solutions for Enterprise customers as BSNL Managed services. BSNL Managed Service - Product: EasyCom - Broadband Networking. (Broadband with Router and ADSL modem) BizCom - 64 Kbps to 1 Mbps (MPLS or lease internet bandwidth with CDMA/GSM/ISDN backup) EntCom - 2 Mbps and above (up to 155 Mbps). (MPLS or lease internet bandwidth with CDMA/GSM/ISDN backup) 10
Managed Services Traditionally Bandwidth used to be taken from Service Providers and Enterprises used to keep SI (System Integrators) for taking care for Customer Premises Equipments. Today Enterprises want One Interface TSP (Telecom Service Provider) that will take care of all requirements. This trend is growing worldwide as well as in India. Managed Services concept is getting popular because of these changing requirements. BSNL Provides Managed Solutions as Under: BSNL Managed Enterprise Solutions BSNL Managed Network Services BSNL Managed Global Network Services BSNL Managed SaaS (Software as a Service) BSNL Managed Global Conferencing Solutions BSNL EasyCom BSNL BIZCom Global MPLS Services Across the World BSNL Managed Business Mail Global Audio Global Webex BSNL EntCom Global IPLC Services Global Video Domestic MPLS & Internet Leased Line With Managed Security etc. 11
BSNL Managed Global Network Services GLOBAL MPLS PROVIDES BSNL S CUSTOMERS WITH INSTANT GLOBALREACH, ENABLING THEM TO USE IP-VPN SERVICES GLOBALLY OVER IPVPN QOS NETWORK, BY INTERCONNECTING BSNL MPLS NETWORK WITH CABLE&WIRELESS WHICH HAS REACH TO MORE THEN 153 COUNTRIES. GLOBAL MPLS IS A HIGH-SPEED WAN SERVICE WITH ADVANCED CUSTOMER REPORTING VIA A WEB PORTAL. IT RUNS OVER A SECURE, DEDICATED, MULTI-PROTOCOL LABEL SWITCHING (MPLS) BACKBONE (CABLE&WIRELESS). THE NETWORK CAN CARRY ANY TYPE OF TRAFFIC IN IP FORMAT. IT OFFERS CLASS OF SERVICE (COS) MAPPING, SO THAT TIME- SENSITIVE OR BUSINESS-CRITICAL PRIORITISATION CAN BE MAINTAINED ACROSS THE NETWORK. BSNL Managed SaaS (Software as a Service) BSNL Software as a Service (SaaS) is a model of software deployment wherein an application is licensed to you for use as a service on demand. On-demand licensing and use would alleviate your burden of equipping a device with every conceivable application. On-demand licensing enables software to become a variable expense, rather than a fixed cost at the time of purchase. Managed Business Mail is first product in the series. BSNL Managed Business Mail BSNL Managed Business Mail is the email solution designed to help companies: Access information, even when out of the office Get more out of an email system so that employees can get more done Gain the peace of mind that comes from a professionally managed service With Microsoft Exchange as the mail server and Microsoft Outlook as your client, your employees can do more than send and receive email they can share calendars, folders and contacts. Outlook is available for desktop, browser, and mobile access so you re always connected, whether you re in the office, traveling, or working at home. xxxx 12