MySabre with Sabre VPN MIGRATION / INSTALLATION GUIDE
T a b l e o f C o n t e n t s Table of Contents... ii Introduction... 3 Before Installing... 3 New MySabre User Installation... 4 Appendix A ActiveX Settings... 18 Appendix B Video Resolution Issues... 21 Appendix C Windows 7 or Vista Operating Systems... 23 Edition 2.2 (December 2009) 2009, Sabre-Holdings, Inc. Pat. 6,630,942. All rights reserved. This documentation is the confidential and proprietary intellectual property of Sabre- Holdings, Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre-Holdings, Inc. is strictly prohibited. Sabre, Sabre Travel Network, the Sabre logo design, and MySabre are trademarks and/or service marks of an affiliate of Sabre-Holdings, Inc. All other trademarks, service marks, and trade names are owned by their respective companies.
I n t r o d u c t i o n B e f o r e I n s t a l l i n g The MySabre TM Installation process has been automated to provide you with a smooth installation and migration to Sabre Travel Network s new desktop platform. This document was created to provide you with a comprehensive set of instructions to reference when installing MySabre. If you are a new MySabre user, please follow the steps below. Verify the following: You have an Internet connection. The workstation(s) meets or exceeds the MySabre minimum requirements. Windows XP or higher 2.0 GHz processor or as recommended by your version of Windows 512 MB of RAM or higher Screen Resolution recommendation is a minimum of "High Color (16 bit)" with a minimum of 1024 x 768 You have a valid Sabre system Sign-in, Password, and Pseudo City Code. If not, contact your manager or MySabre representative. Your browser must be Microsoft Internet Explorer version 6.0 or higher. MySabre Migration / Installation Guide December 2009 3
N e w M y S a b r e U s e r I n s t a l l a t i o n Before installing or migrating to MySabre, it is suggested that you close any open applications. From your browser go to https://my.sabre.com At the MySabre sign in screen provide a unique Agent ID (EPR), Sabre Password, and Pseudo City Code (PCC) and then click on the Sign in button. If you are a new MySabre user this information including a temporary password will have been provided to you by MySabre via your security webroom. You will be prompted to change your temporary password to a permanent password as soon as you enter. MySabre Migration / Installation Guide December 2009 4
Complete all appropriate fields. The New Password must be 6-8 alpha/numeric characters. The system doesn t accept a few identical letters and numbers in a run and the word Sabre in various combinations. If you are a new agent, your manager can supply you with this information. Note: It is imperative that each employee sign in with their own unique, confidential password. Employees within an office or location should never share a password. 1. The Welcome Screen will appear. Additional information including Minimum Requirements, FAQs, Bulletins, Downloads and other useful information can be found at the Resource center. 2. Click on Next MySabre Migration / Installation Guide December 2009 5
Note: Windows XP with Service Pack 2 continue with step 3. Windows XP with Service Pack 3 proceed to step8. Windows 7 or Vista proceed to step 6. 3. Windows XP with Service Pack 2 users, select the Windows XP Service Pack 2 Microsoft update link. 4. From the Microsoft download page, select the Download button and follow the instructions for this update. 5. Once the update is installed, restart your computer and begin the MySabre Installation. Skip to step #8. 6. Windows 7 or Vista users, select the Windows 7 or Vista Update to install a patch to set the necessary security rights. 7. Select Run to begin installation of the update. Running the update will require a reboot of the PC. Return to https://my.sabre.com and proceed to step 8. MySabre Migration / Installation Guide December 2009 6
8. Click on Install MySabre 9. You may be prompted to install Active X Control. Click on Yes to install the MySabre ActiveX Control. 10. The installation routine will use an ActiveX plug-in to check your system to ensure it meets the minimum hardware requirements including the workstation s processor (CPU), RAM, hard drive space, and video settings. MySabre Migration / Installation Guide December 2009 7
If all items Pass, proceed to the next step. If all items Fail and you have ActiveX Failure in the Your System column, this is due to the browser not being able to run the ActiveX plug-in. Directions on how to enable the ActiveX plug-in are located in Appendix A. Once this has been resolved, return to this step. If the Processor is the only item that failed and you believe that this is incorrect, click on the Processor Failure link to continue. If the Video Resolution is the only item that failed, this is probably due to the workstation s current video resolution setting and can be corrected very easily. Directions for changing the resolution are located in Appendix B. Once resolved, return to step 9. MySabre Migration / Installation Guide December 2009 8
If there are any other hardware components that do not meet the minimum requirements, the installation cannot continue. Once your hardware meets the minimum requirements, please return to https://my.sabre.com to install MySabre. 11. Click on Next. 12. The installation routine will check to ensure that you are Java Plug-in compliant. If the workstation is Java compliant, it will respond with You are Java Plug-in Compliant! Please continue Continue to Step 17. 13. If the workstation is not Java compliant it will start downloading the Java Plug-in. Click on Yes to continue and obtain a compatible version of the Java Plug-in from Sun Microsystems. 14. The download from the Sun Microsystems Website will start. The amount of time required to download the Java Plug-in will vary depending on your Internet connection. MySabre Migration / Installation Guide December 2009 9
15. Make sure Typical setup is selected and click on Accept > to continue. 16. Click on Finish to complete this portion of the installation. MySabre Migration / Installation Guide December 2009 10
17. Once complete, the installation routine will advise that the system is Java compliant. Select, Click here when complete to continue the installation. 18. The installation routine will present an option to download and install additional Sabre applications, such as the Sabre Print Module. Select any applications you would like to install, then click Next. 19. If nothing is selected on the screen shown above click Next and go to step 28. Note: Select TA Sharing if you will be using Turbo Sabre, Client Base Plus, or Air Ticketing Automator on this workstation. 20. The installation routine will then display the total download size and the estimated time it will take to download any selected applications. Click on the Download and MySabre Migration / Installation Guide December 2009 11
Install radio button and then click on Next. 21. The installation routine will download and start the installation process for upgrading or adding applications. MySabre Migration / Installation Guide December 2009 12
22. The list of applications to be downloaded and installed is displayed. This list includes any supporting applications/files for the applications chosen. Click on Next>. 23. The installation routine will prompt for the location of the applications. Click on 1.Internet to continue. 24. Click on OK to start the download. 25. Progress of the download will be displayed. MySabre Migration / Installation Guide December 2009 13
26. Once the applications have been downloaded, the installation routine will install the applications. 27. After all the installation has completed select the Yes, I want to restart my computer now radio button. Once selected click on the Finish button. MySabre Migration / Installation Guide December 2009 14
28. After the workstation has restarted, double click on the MySabre icon on the desktop to access the portal and complete the migration and configuration of MySabre. Please sign in again. 29. On the System Configuration screen, select the Sabre system you are currently using from the list. If there are no Sabre applications on this workstation, select None new user and then Continue. MySabre Migration / Installation Guide December 2009 15
30. Complete the fields on the Profile Creation page. In the Protocol section select Sabre Virtual Private Network if you will connect via the Internet, then click on the Create Profile button. Note: Select TA Sharing if you will be using Turbo Sabre, Client Base Plus, or Air Ticketing Automator on this workstation. You must have previously installed one of those products or TA Sharing previously from page 13. 31. When you receive a pop-up asking if you would like to have Sabre VPN integrated to your desktop, select the No option. MySabre Migration / Installation Guide December 2009 16
32. When the progress bar reaches 100%, click on the Click here when complete button. 33. The MySabre Home page will now appear. You are now ready to sign into Sabre and begin working. MySabre Migration / Installation Guide December 2009 17
A p p e n d i x A A c t i v e X S e t t i n g s The MySabre installation routine uses an ActiveX control to verify the system s minimum requirements and to assist with the installation of other Sabre Travel Network applications. The ability to download and run the Sabre trusted ActiveX control must be enabled in your browser to continue the installation of MySabre. To allow the ActiveX control to download and run, follow these instructions: On the Microsoft Internet Explorer tool bar, click on "Tools" Click on "Internet Options" Click on the "Security" tab Click on the "Custom Level" button The Security "Settings screen" will appear MySabre Migration/ Installation Guide December 2009 Appendix A ActiveX Settings 18
Click on "Prompt" or "Enable" for any ActiveX controls that are signed or marked as safe Click "OK" to save the changes Click "OK" to save the security changes for that zone Click "OK" to close the Internet Options box Click the "Next" button below to continue the MySabre installation Windows XP Users may see this screen: MySabre Migration / Installation Guide December 2009 19
Click on the Informational Area and select Install ActiveX Control. On the Security Warning prompt, select Install MySabre Migration / Installation Guide December 2009 20
A p p e n d i x B V i d e o R e s o l u t i o n I s s u e s If the MySabre installation detects the video resolution does not meet the minimum requirements, follow the steps below. Once changed, the installation of MySabre can continue. The MySabre portal requires a minimum resolution of 1024 X 768. Click on the "Start" button Click on "Settings" Depending on settings in Windows XP users may skip this step and continue to step #3. Click on "Control Panel" Double click on the "Display" icon Click on the Settings tab In the "Colors" box of the settings tab change the colors to a minimum of "High Color (16 bit)" In the "Screen Resolution" box of the settings tab, change the resolution to a minimum of 1024 x 768 Click "Apply" Note: Windows may ask you to either restart the computer or to apply changes without restarting. Choose Apply Changes Without Restarting MySabre Migration / Installation Guide December 2009 21
Windows will modify your settings and prompt you to keep your settings. Click on "Yes" to accept the new settings Click on "OK" to exit Display Properties You may now resume the MySabre installation. MySabre Migration / Installation Guide December 2009 22
A p p e n d i x C W i n d o w s 7 o r V i s t a O p e r a t i n g S y s t e m s 1. During the installation of MySabre on Windows 7 and Vista we raise the level in the browser to run as an administrator. After the workstation has been re-booted for a second time the level in the browser is back to normal. If the user does not have administrator rights on the local workstation it will be necessary to remove this elevated status by going into Control Panel>Programs and Features and remove the program called IE. Once this is done the MySabre icon on the desktop will open MySabre. 2. It is recommended you enable downloads in your Internet Explorer Browser to allow the proper download and installation of Sabre VPN. To do this from the browser follow these steps: o Select Tools. o Internet Options. o Security. o Highlight Trusted Sites. o Select Custom Level. o Scroll down until you find the Downloads section and select Enable. MySabre Migration / Installation Guide December 2009 23
3. When installing the Sabre Print Module on a Windows 7 machine it will be necessary to reboot the PC. o When the PC comes back up you will be presented with a Windows Security Alert where you will need to select Allow Access. o It will be necessary to launch the SPM manually. o To do so open Windows Explorer and go to C:\SABRE\Apps\OADP and select OadpUtil. o Select Allow Access in the Windows Security Alert window. o The SPM icon will appear in the task tray. 4. Windows Vista users will find the Sabre Print Module works a little differently. It will launch automatically when the PC is re-booted. The Windows Security Alert window will display Unblock instead of Allow Access. MySabre Migration / Installation Guide December 2009 24
Another similar window may display for sabserv.exe. Important Note: Each time Windows Vista starts, workstations that have the Sabre Print Module installed will be prompted by Windows Defender for the OADPUTIL.EXE since this executable starts from the Windows Startup group. o Click the Windows Defender icon located in the System Tray. o Select Run blocked program and then click on Open Auxilliary Device Platform. o Click Allow and the Sabre Print Module icon will appear in the System Tray. MySabre Migration / Installation Guide December 2009 25
5. Windows Vista provides for User Account Controls to allow the user to decide whether to allow for a particular process. It will be necessary for you to select Continue from the window to allow any MySabre process. MySabre Migration / Installation Guide December 2009 26