John Thomas Fletcher, EdD SUMMARY Extensive experience in administration of educational programs with an emphasis on providing student-centered services and information systems at three comprehensive universities, creating a strong background in: creation and coordination of enrollment management services, records management (including FERPA), financial aid and scholarship programs, implementation of advanced student information systems, coordination of services for students for engagement out of the classroom, coordination and oversight of residency, coordination and oversight of NCAA and AAC regulations as they apply to initial eligibility and continuing eligibility, and management of complex technology based recruitment systems. Responsibilities include: strategic enrollment planning, policy and procedure formulation and implementation; office organization and management; personnel management; budgetary planning; team consensus building; information systems design, development, and management; and consulting on information technology. WORK EXPERIENCE 2010 Associate Provost, Enrollment Services East Carolina University Greenville, NC I lead all phases of the recruitment of undergraduate students as the chief enrollment officer at the University. I report directly to the Provost and have presented enrollment topics at the Chancellor s Executive Council and Board of Trustee meetings. I am frequently asked to serve as the university spokesperson for articles or interviews related to enrollment, admission, scholarship or other student issues. I provide senior leadership for Enrollment Services leadership team, including: Office of Admissions, Office of Financial Aid, Office of the Registrar, University Scholarship Office and Student Development Services. I have been very involved in the creation of the ECU Honors College assisting with the location of scholarship funding and recruitment. I created the University Scholarship office and initiated a new web based university scholarship system. I serve on numerous campus committees including: Admissions and Retention Policy Committee, Academic Success Committee and International Student Committee. I ve served on several University of North Carolina General Administration committees including Transfer Admission Policy Review committee and the Military Credit Review committee. I continue to serve our profession as a frequent presenter at state, regional and national conferences. I am an active member of the newly formed North Carolina Public Enrollment Managers Group. Significant accomplishments include: successfully achieving undergraduate enrollment goals for new freshmen and transfer students, maintaining or increasing underrepresented student enrollment, creation of new undergraduate scholarship program, creation of a unified scholarship/financial aid award letter and contributed to highest new student profile and retention rate in university history. 2006 2010 Executive Director, Enrollment Services In this role I supported Dean of Enrollment Services by providing research, history of recruitment and admissions, assisting with quantitative and qualitative review of student enrollment data, and supporting enrollment planning. Represent the Dean, the Enrollment Services Division and at external and, internal events including college fairs, awards programs, special events, special programs (SEC Enrollment Managers meetings), on-campus recruitment activities, on-campus student life events, and campus meetings. Serve as a liaison between Enrollment Services and the Athletic Department. Represent the Division and
John T. Fletcher Page 2 at SEC and NCAA meetings. Provide leadership and oversight for admission of student athletes. Serve as chair of the Auburn SEC 9A review committee and the Auburn Athletic Eligibility Issues Committee. Serve as a resource for on-campus Student-Athletic prospects. 1999-2006 Assistant Vice President, Enrollment Management Services As chief enrollment officer for the University, advised the Associate Provost on division-wide planning and budgeting, enrollment planning, technology enhancement, personnel training, and supervision of 65 employees in the Enrollment Management Services area. Provided leadership and strategic planning for EMS and oversaw the budget for EMS. Developed recruitment and marketing plans for new students, including scholarship and tuition leverage planning. Established and met enrollment goals, balancing the needs of budgetary planning priorities with those of faculty and academic resources. Established and maintained relationships with secondary education officials in the state and region on behalf of. Chaired the Enrollment Management Oversight Committee, served as Chair of the OASIS(Student Information System) Management Team and as a current member of the Banner Implementation Steering Committee. Served community and professional organizations through committee appointments and leadership positions. Significant accomplishments include: increased undergraduate diversity; successfully met or exceeded university enrollment goals; initiated new personalized undergraduate recruitment plan (Fall 2005); implemented Trustee Scholarship program; hired first Associate Director for Minority Recruitment; implemented statistical reporting for enrollment-related information; implemented revised admission process for freshmen; and implemented first division-wide computer lease plan to keep desktop computers and software current. I also had the opportunity to serve in this role as an Interim Assistant Vice President for Enrollment Management, 1995 to 1997. In addition to above committees, currently serve on: Admissions Appeals, Academic Calendar Committee from Academic Affairs, Academic Standards, Graduation Committee, International Student, and Sesquicentennial Celebration. April Dec 2000 Interim Associate Provost and Vice President for Student Affairs Division of Student Affairs During the time I served as Interim VP, I provided leadership to the Division of Student Affairs through a student-centered and team-centered approach. Developed and implemented a strategic plan for Division of Student Affairs. I served on the Semester Conversion Executive Committee in a leadership role during the University s conversion to semesters. Administered the budget for the division and provided leadership in student crises situations to senior University administration. Represented the President at University events and participated in the University Senate as the chief Student Affairs officer. Served on University and Executive committees and made presentations at Board of Trustees meeting. I established periodic meetings with Student Government Association President, Vice President, Treasurer and other student leaders. My leadership team and I were able to create development opportunities for all Student Affairs staff Assisted SGA in development of first Auburn On-line student election system. I conceived and held the first Thank You event for the division at the end of Spring Semester and Welcome Back Clean-up event prior to the start of Fall Semester.
John T. Fletcher Page 3 1992-1999 University Registrar Division of Student Affairs I directed the Office of the Registrar, including supervision of twenty-five full time and five part-time employees. These responsibilities included supervision of registration, records administration, departmental budgeting, residency classification, readmission, grade processing, transfer credit, room scheduling, processing of undergraduate and graduate admission applications, FERPA, direct commencement ceremony, and enforced University suspension policy. Implemented the new student information system (OASIS) and developed and implemented Auburn s first on-line transcript system. Implemented enhanced registration and grading systems. As University Registrar I served Auburn on the following University Committees: President's Tuition Waiver Committee, University NCAA Steering Committee for Institutional Certification, Academic Standards, University Curriculum, University Semester Transition, Student Information System Implementation Steering, Academic Affairs, University Calendar, and Pre-college Counseling. 1988-1992 Associate Registrar Office of the Registrar Coordinated data collection and production of student schedules, supervised production of quarterly schedule book, directed room scheduling, supervised collection and distribution of grades. I also served as member of Academic Honesty Committee. 1987-1988 Assistant Director Office of Computer Assisted Registration Services University of Tennessee Knoxville, TN Produced and distributed student schedules. Implemented computer programs for departmental inventory of equipment and system used to track usage of computer forms and other materials. I assisted with the planning and direction of the commencement ceremony. 1986-1987 Assistant to the Director Office of Computer Assisted Registration Services University of Tennessee Knoxville, TN Assisted the Director with routine operation of CARS office, including daily and permit mailings, registration and commencement ceremony.
John T. Fletcher Page 4 1981-1986 Supervisor of Registration Services Office of Registration Services University of Tennessee Knoxville, TN Managed the registration process, coordinated the mailing of admissions materials and maintained monthly inventory of materials. EDUCATION 1998 Doctor of Education, Major: Administration of Higher Education Dissertation title: A Study of the Factors Affecting Advancement and Graduation for Engineering Students. 1986 Master of Science, University of Tennessee Major: Educational Administration and Supervision 1980 Bachelor of Science, University of Tennessee Major: Social Science Education PROFESSIONAL AND CIVIC MEMBERSHIPS Alabama Association of Collegiate Registrars and Admissions Officers: Presenter at 1994, 1998, 1999, 2000, 2006 and 2008 annual meetings. Vice President for Records and Registration 1999 2001. Secretary/ Treasurer 1994-1995. I served as a member of the Local Arrangement Committee as Chair for Exhibitions, 1994. Chairperson for Registration and Records Management Committee 1993-94 and 1998-99. Recent presentation was on career advancement in higher education. Carolina Association of Collegiate Registrars and Admissions Officers: Presenter at 2011, 2012 and 2013 annual meetings. Southern Association of Collegiate Registrars and Admissions Officers: President 2008, President-Elect 2007, Immediate Past President 2009, Presenter at 1991, 1994, 1995, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2008 and 2009 annual meetings. Vice President for Records and Registration 2003-2005. Chairperson for SACRAO Audit committee 2006-2007. I served as a member of the Registration Techniques and Records Management Committee, 1991-1993. Chairperson for Registration Techniques and Records Management Committee, 1998-1999. Nominations and Elections Committee, 2000-2001. Local Arrangement Chair for annual meeting 2002, Birmingham, AL. Recent presentations include topics on increasing summer enrollment, seminar on how to communicate with press, and most recently ethics in higher education. Margaret Ruthven Perry Distinguished SACRAO Journalism Award, 2005 American Association of Collegiate Registrars and Admissions Officers: Nominated for Vice
John T. Fletcher Page 5 President for Enrollment Management 2013. Chair, Awards and Recognition Committee 2010-2012, served on Awards and Recognition Committee 2007-2010, served on the Physical Arrangements Committee for 1987 annual meeting. I have been a presenter at 2003 and 2006 annual meetings. Recent presentations include topics on increasing summer enrollment and tips for effective enrollment management. National Collegiate Athletic Association. Annual Regional Rules Seminar, Boston 2008. National Collegiate Athletic Association/National Academic Advising Association. Academic Reform Institute: A Game Plan for Student-Athlete Success, Colorado Springs 2007 National Conference on Best Practices in Black Student Achievement. Clemson University, 2003 and 2004. Mid-South Educational Research Association: Presenter at 1999 annual meeting. Topic was pre-enrollment factors that may predict retention. Kiwanis Club of Auburn: President 1997-1998, Past President 1998-1999, Vice President 1996-1997, Board of Directors 1994-1996. I was awarded the Ben Hagler Award for the Outstanding Member of the Year, 2000. University City Kiwanis Club: Board of Directors 2013-2015, member 2010-2015, Co-chair Pancake Breakfast Fund Event for Boys and Girls Club of Pitt County 2013-2015. Lee County United Way: Served as Campus Co-Chair for 2001 Campaign. I was awarded a Volunteer Award for Leadership for the Campus Division and the Over The Top Award for surpassing the campus campaign goal. Federal Credit Union: Board of Directors, 1995-2010. Served as Secretary to Board of Directors 2005-2010. Phi Lambda Theta: National honor and professional association in education. SERVICE TO STUDENTS Doctoral Committee Member Elizabeth Anne Stewart, 2002, Dissertation title: The effects of personality type on the advancement and graduation of engineering students C. Robert Karcher, 2008, Dissertation title: Variables related to academic success in preengineering for students at risk Instructor, UNIV 1000: The Auburn Experience. This course is only available to first-year
John T. Fletcher Page 6 students. The course surveys the history of the university, current student resources, and academic programs. (Fall 2005 & Fall 2006) Circle K Club: Served as Club Advisor. I was awarded the Alabama Outstanding Kiwanis Advisor Award, 2000. Golden Key Honour Society: Served as Advisor. Camp War Eagle: Served as Advisor on registration issues. Serve as an annual reviewer for Welcome skit and Real Life skit. I was a committee member for initial Camp War Eagle program. I served as Faculty/Staff Advisor, University of Tennessee Canoe and Hiking Club.