2015 RETAIL PRO GLOBAL PARTNER CONFERENCE OCTOBER 16-18, GRAND HYATT UNION SQUARE, SAN FRANCISCO AGENDA FRIDAY 9:00 AM - 6:00 PM Latin American Business Partner Work Session 12:00 PM - 2:00 PM EU Business Partner Work Session 2:30 PM - 4:30 PM North American Business Partner Work Session 7:00 PM - 9:00 PM Global Business Partner Cocktail Reception
SATURDAY Enjoy the Discover Retail Expo all day 8:00 AM - 9:00 AM fast 9:00 AM - 9:30 AM Keynote Kerry Lemos This session will focus on the current standing of Retail Pro in the market, and share vision for the integrated future of Retail Pro International and Retail Pro Business Partners. 9:30 AM - 10:10 AM A Retailer Perspective on Evolving Brand Strategy Customer Interview In this exclusive interview, listen as Troy Smith of Aesop cosmetics discloses key details about how they deliver on retail goals. Discover how they are evolving their strategy for effective brand promotion, seamless customer engagement, and operational efficiency in an international setting with the Retail Pro products and services offered by the global RPI community. 10:10 AM - 10:30 AM 10:30 AM - 11:10 AM Delivering on Trends with Actionable Tools Selling today is less about product and all about customer enablement - which is what Retail Pro is all about. Join us for a panel discussion between partners who sell the secret formulas for consumer loyalty, close relationships with shoppers, and the omnichannel advantage, and find out why Retail Pro is a critical ingredient for success. 11:10 AM - 11:50 AM
11:50 AM - 12:10 PM 12:10 PM - 12:50 PM Open Doors, Courtesy of Our Competition Alexandra Frith For every competitive threat, there is an opportunity. Take a SWOT look at the Retail Pro offering, and learn ways to overcome competitor strengths during the sales process. Find out Retail Pro Business Partner community s best players on how to turn this opportunity into revenue. 12:50 PM - 1:30 PM Maintaining High Customer Satisfaction Manuel Medecigo, Alex Smith, Shaff Kasam, Pete LaTona This session gives you best practices for keeping customers highly satisfied, which results in maximizing Software Assurance renewals, referrals, references and customer revenue. Learn how some of the top Retail Pro Partners proactively provide service, support and solutions that help their customers grow their business and stay highly satisfied with their Retail Pro Business Partner. 1:30 PM - 3:00 PM Lunch 3:00 PM - 3:40 PM 3:40 PM - 4:20 PM Selling Solutions, Not Products Manuel Medecigo, Alex Smith, Shaff Kasam, Pete LaTona Experience shows that selling is more effective when the pre-sales campaign focuses on the value we can add to the customer s needs, rather than being product and or price oriented. This session will outline some of the key areas to focus on for selling solutions and will give peer examples of how solution selling has resulted in win-win-win scenarios for the Business Partner, the customer, and Retail Pro International. See how this sales spin can win a high level of customer satisfaction from the outset and form the foundation for a positive, long term relationship with the customer. 4:20 PM - 4:40 PM
4:40 PM - 5:20 PM 5:20 PM - 5:40 PM Delivering on Benefits to Scale Account Customers Manuel Medecigo At Retail Pro, we know that scale customers want a strategic relationship that guarantees not only the success of the initial implementation project, but also the ongoing growth and expansion of their operations. In this session, we will explore the How-To of selling to and servicing scale account customers, to ensure their satisfaction. 7:00 PM Partner Dinner Reception SUNDAY Enjoy the Discover Retail Expo all day 8:00 AM - 9:00 AM fast 9:00 AM - 9:30 AM Staying In Sync: Retail Pro Product Strategy and Roadmap Kerry Lemos, Kevin Connor Staying in sync with the Retail Pro product strategy and roadmap is critical to your sales efforts as you guide customers to the higher levels of retail that are possible with Retail Pro. Catch the vision for Retail Pro products and align your sales efforts with the strategy as you gain insider access to the features and functionalities that are currently being devised and developed.
9:30 AM - 10:10 AM Win with Retail Pro Prism Now Kevin Connor, Pete LaTona, Bill Colley The Prism platform is the future of retail and of Retail Pro. Its innovative design is pushing every boundary in the industry paradigm and taking retailers to new heights. In this session, learn how firstmovers won accounts and implemented Prism with existing Retail Pro applications. Find out what challenges they encountered and the tactics they used to overcome each one. Get equipped to sell Prism, so you can start reaping the advantages of selling a solution that is far ahead of the curve in retail. 10:10 AM - 10:30 AM 10:30 AM - 11:10 AM On the Path to Prism Cross-Grades Kevin Connor, Gabe Garcia With Prism maturing and catching the interest of many customers, partners must consinder licensing changes to the retailer accounts. Explore cross-grade definitions, options and examples to see how you can best transition your customers to Retail Pro Prism. 11:10 AM - 11:50 PM Creating Synergy with Teamwork Bill Colley Business Partners, RPI Professional Services, and the Regional Account Management Team are stronger together than any one entity individually. Customers want the synergized commitment they get from this partnership and look for an active engagement from each player. In this session we will discuss several joint projects where RPI was involved, successfully providing reinforcement to our partners to the benefit of our mutual customers. 11:50 PM - 12:10 PM 12:10 PM - 12:50 PM New Feature Walkthroughs in the Omnichannel World Kevin Connor, Pete LaTona, Alexandra Frith This spotlight is not about the product. It is about how we enable retailers to live their dream. This session will illustrate how retailers can take advantage of their software to meet the constant push toward omnichannel and the demands of today s connected consumer. We will cover highlights of several new features in the powerful Prism platform to show real world examples of how they can be easily leveraged to fulfill these needs.
12:50 PM - 1:30 PM 1:30 PM - 3:00 PM Lunch 3:00 PM - 3:40 PM Solving Real-time Retail Problems with Retail Pro Bill Colley, Manuel Medecigo Customers buy software for 3 main reasons: to make money, to save money or to save time. Knowing their problems and being able to address them with our offering plays a big role in closing business, and strategic selling happens when we address customer pains. In this session, we will look into some of the business problems that Retail Pro solves for our customers. 3:40 PM - 4:20 PM 4:20 PM - 4:40 PM 4:40 PM - 5:20 PM Retail Stories: Scale Accounts and Hybrid Operations with Retail Pro Bill Colley, Manuel Medecigo Retail operations are constantly changing and processes that were effective in the past will not work in today s dynamic retail environment. At Retail Pro we have created a retail technology platform that supports even the most demanding omnichannel operations. Discover how our solutions benefit International Accounts with everything from brick and mortar stores and franchises, to e-commerce and mobile technologies. 5:20 PM - 6:00 PM RPI Executive Team Questions and Answers Sessions RPI Executives You ve got questions - we ve got answers. This is your chance to bring all of your questions to this comprehensive Q&A session featuring all of our key executives.