Gov 3.0 Driving e-government through social, mobile, analytics and the cloud Rodrigo Becerra Mizuno Director Public Sector Asia Microsoft rbecerra@microsoft.com
e-government Evolution Gov 1.0 (e-gov) World Wide Web Government Centric (first-stopshop) One way transactional service Rigid service with limitations (tax portals, limited gov services, etc) Gov 2.0 Citizen centric (one-stop-shop) Two-way interactive service Mobile service Public/Private collaboration Crowdsourcing Gov 3.0 (Smart Government) Real-world web Individual-centric (personal government portal) Intelligent smart customized service Seamless, anytime, anywhere SMAC Social Mobile- Analytics - Cloud
Governments have opportunities to strongly enhance transparency, collaboration, participation, efficiency, problem solving capacity and service delivery to citizens -Global Agenda Council on the Future of Government World Economic Forum
WEF: Vietnam All up Competitiveness ranking: 70/148 Most important factors affecting doing business in Vietnam: Government bureaucracy Inadequately educated workforce Inadequate supply of infrastructure Insufficient capacity to innovate Poor public health
EMPOWERING CITIES & CITIZENS Cities will be where the action is They will have ubiquitous access to internet and broadband 6.5 BILLION people will live in in cities by 2050 WHAT CAN BE DONE WITH THIS? 60% of citizens will have access to smart devices Build opportunities. Volumes and volumes of valuable data available Create new ways to live, work, and 1 1 1 0 1 0 1 0 1 1 1 1 0 1 0 1 0 1 1 0 1 1 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 1 0 1 0 0 0 1 1 0 0 1 0 0 0 1 1 1 0 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 0 1 0 1 0 1 0 0 1 1 0 1 1 1 1 0 1 0 1 0 1 1 1 1 0 1 0 1 0 1 1 0 1 1 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1play 1 1 0 0 1 0 0 0 1in 0 0 0 0the 1 0 0 0 1 0future. 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 1 1 1 1 0 1 0 1 0 1 1 0 1 1 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 1 0 1 0 0 0 1 1 0 0 1 0 0 0 1 1 1 0 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0 0 1 0 0 0 1 0 0 1 0 1 0 1 0 1 1 1 0 0 0 1 1 1 1 0 0 1 0 0 0 1 0 0 0
TECHNOLOGY ENABLES MORE THAN EVER BEFORE Empowering cities to achieve more Cloud Big Data Mobile Social Mecklenburg County, North Carolina, US cut anticipated equipment costs by $500,000. Helsinki, Finland Bus firm reduced fuel consumption by 5% and increased rider satisfaction by 7%. Miami, Florida, US The City of Miami is providing 37,000 students with access to Microsoft Office through their tablet distribution program. Queensland, Australia Government reduced in-office time of mobile workers by 10%-20% with Yammer and Skype for Business.
THE ISSUES ARE COMPLEX What challenges are facing your city? Employing the young Young people are 3x more likely to be unemployed Housing shortages 828 million people live in slums today Building Energy Consumption 40% of all energy consumed through buildings Outdated infrastructure Affects fresh-water supplies, sewage, and public health Controlling sprawl/traffic The world's worst traffic jam stretched for more than 62 miles Aging demographics 60+ population will grow 3.5x faster
THE OPPORTUNITIES ARE REWARDING What opportunities do your cities have? Employing Service the Efficiencies young Housing Economic shortages Opportunities Agricultural Energy stress Outdated Increased infrastructure Safety Controlling Economies of sprawl/traffic Scale Aging Millennials demographics Denser Young people populations are can 3x more make likely service to delivery be unemployed. more efficient. Startups 828 million and people global investments live slums can today. boost employment and the tax base. Young Reduce people energy are 3x consumption more likely in to be buildings unemployed. by up to 30% Effects Crimes are fresh-water down as supplies, much as 70% sewage, since and 1981 public in G7 countries. health. Capital The world's investments worst and traffic operating jam expenses stretched are more more widely amortized. than 62 mi. Will 60+ make population up 75% will of grow the 3.5x American faster. workforce by 2025.
DIGITAL CITIES Achieve digital transformation through people-first innovation Deliver more efficient and effective citizen services while fostering engagement between citizens and city government. Connect people and information across boundaries, enable remote and online collaboration, and allow citizens greater access to services and interaction with officials. Always-on access with a central online resource where citizens can look up information about needed services, apply for permits, pay bills, and log requests. Citizen Services Powerful, custom dashboards using consolidated data to gain insights and improve existing process efficiencies or create new ones. Empower field workers with increased connectivity and productivity while they are on the go. Increased city appeal to attract a vibrant, skilled population and inbound investment to drive the city s economy. City Dashboard
SAFER CITIES Strengthen public safety with real-time, responsive data Intelligence- Led First Response Anticipate potential incidents by collectively viewing real-time data from all surveillance assets, including video cameras, sound detectors, and CBRN detectors. Detect incidents the moment they occur; configure sensors to identify events such as gunshots, and enable a geospatial map of activity and GEOINT. Enable fast, comprehensive incident reporting, utilizing citizens as sensors through integration with social media, OSINT, or neighborhood devices connected to a command network. Trigger automatic incident alerts or messages from sensors to police stations, emergency operations centers, or subscribers. Provide real-time information to first responders with connected devices and systems for COP. Improve natural disaster earlywarning systems with automatic alerts from monitoring devices like water-level buoys and analysis of real-time and forecast data. Emergency
HEALTHIER CITIES Improve health outcomes with remote care and wellness Seamless access to health services and availability of health data and patient records online, with enhanced privacy and security. Improved care productivity, efficiency, and outcomes through automated solutions that reduce errors and increase quality of care. Faster health alerts and diagnoses, and better risk assessment, prevention, condition management, and personalized care. Population Health Improved care team efficiency by sharing health information on almost any device, anywhere, in a private and more secure way. Communicate and engage directly with citizens via services ranging from preventative care to disease management. Reduce costs and store more accurate client data by sharing information among multiple agencies more securely. Remote Care and Case
EDUCATED CITIES Boost graduation rates through innovative schools Student Performance Analytics Improve educational outcomes through actionable insight on student performance from data collected on students. These insights and interventions also improve student retention, graduation rates, and employability. Empower active engagement in education process with parents and students, reducing need for faculty and operational overhead. Interactive instructional applications that can make anytime, anywhere learning a reality, allowing students to be engaged both in and away from the classroom. Better, more powerful tools so administrators can run their campus operations more smoothly using a wide range of familiar applications to manage a variety of systems. Smart Classrooms use connected technology with thoughtfully designed spaces to enable students to work efficiently and flexibly in groups or alone. Cheaper, more efficient datacenters allow schools to add extra cloud computing capacity during high demand periods vs. purchasing hardware. Business of Schools
SUSTAINABLE CITIES Drive increased conservation and building efficiency Increase facilities asset visibility and improve performance with convenient dashboards and performance data analytics. Drive energy efficiency by collecting and analyzing building energy demand data in real time. Reduce building maintenance costs by sending alerts for anticipated asset repair needs and enabling remote configuration. Building Energy Better manage distribution and pricing by loading demand data for energy and water from utilities across a region. Track conservation efforts and improve billing accuracy by reading any type of water meter on a near-real time basis. Actively engage citizens by collaborating with interested citizens on consumption reporting for individuals and neighborhoods. Energy & Analytics
SUSTAINABLE CITIES Build more intelligent transportation systems Respond to and resolve traffic incidents and maintenance needs faster by integrating sensors, license plate reading systems, cameras, and social network data. Increase revenue and incentivize off-peak travel by implementing dynamic toll and fare pricing based on time of day, season, vehicle type, and other factors. Traffic Toll and Fare Reduce maintenance costs by receiving notifications that preventative maintenance is needed before equipment breaks down. Alleviate the hassle of city parking by providing citizens with a real time view of parking availability throughout the city and automatic payment systems. Asset and Fleet Parking! x x
BUILDING BRIDGES TO THE FUTURE TRANSFORM Operations & Infrastructure ENGAGE Citizens & Business ACCELERATE Innovation & Opportunity Leverage what you have Innovate at your own pace
SOLUTION SCENARIOS Digital Cities Government Admin Tax & Revenue Social Analytics Open Data Document & Records Virtual Town Hall Citizen Service: Portals, Call Centers, & Apps City Dashboard Grants City Financial Tourism, Recreation, Culture Mobile Tourism Apps Tourism portals Destination management Systems Safer Cities Public Safety & Justice Neighborhood Video Emergency Intelligence and Analysis Court & Judicial Prison & Offender Healthier Cities Health & Social Services Population Health Remote Care & Case Primary Care Social Benefits & Administration Personal Health & Wellness Pandemic Educated Cities Education Devices, Mobility, & Apps for Learning Education Analytics and Research School and Campus Administration Learning Systems Sustainable Cities Transport Traffic Asset & Fleet Toll & Fare Transportation Safety Operations Parking Energy & Water Smart Grids Energy & Analytics Water & Wastewater Carbon Buildings, Infrastructure, Planning Smart Buildings Street Lighting Waste Parcel, Zoning, and Land Use Trusted Cloud Platform Cloud + Productivity + Windows & Devices + Security & Privacy
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