SunEdison Global Services Safeguard Your Assets, Maximize Your Performance
ASSET MANAGEMENT SOLUTIONS 2
ENSURING SAFETY, QUALITY, AND VALUE Solar technology is rapidly changing the way people work and live, bringing the promise of clean, renewable energy to communities around the globe. To participate in this transformation, a diverse array of utilities, commercial customers, and investors are rapidly entering the solar arena. As a global leader in solar, SunEdison is committed to enabling customers to realize the maximum value from their investment by providing expert asset management and operations and maintenance services. Safety, quality and value are our top priorities. SunEdison is dedicated to ensuring safe, dependable operation of facilities and providing peace of mind for solar installation employees and system owners. We utilize industry best practices geared towards quality and performance. We maintain a relentless focus on providing customers with the highest possible value through innovation and efficiency. Why does the SunEdison Service and Asset Management team stand apart? Our organization offers a unique set of core competencies that span the full range of skills needed to operate a photovoltaic (PV) plant. Together, our combined expertise forms a complete foundation of knowledge that supports and enables our services. A Like-Minded Approach As an owner and operator of solar facilities, SunEdison has deep insight into the key issues facing our clients, and brings a uniquely customer-centric perspective to monitoring and maintenance. Our organization is constantly acquiring new knowledge, and we actively apply the lessons we have learned managing our own systems to customer environments. Our service offerings are based on SunEdison s global 24x7 remote management and monitoring capabilities, which are designed to rapidly discover, locate, and resolve issues to maximize system uptime and performance. SunEdison manages over 3 GW of solar power on 6 continents and 1,000+ sites around the world. 3
Providing Global Coverage for Global Customers Successful management of a solar installation starts with a holistic view of local plants and utility networks, backed by in-depth analysis, expertise, and best practices. Providing much more than monitoring and support services, SunEdison assumes a proactive role as an asset manager. Our responsibilities and coverage include: Data Acquisition Monitoring Alerts and Response Field Service Analysis Reporting Financial Management Vendor Management Tax and Audit-Related Matters Warranty Claims Management SunEdison also maintains an extensive database of system performance and product information for our own products, as well as third-party components. We employ repeatable best practices across multi-vendor environments to deliver a management experience that is second to none in the industry. Solar Monitoring The cornerstone of our services technology is a revenue grade monitoring platform that lets SunEdison determine how well each specific project is producing, based on current conditions. We monitor the full range of components and systems within a solar installation, including: Weather Stations Pyrometers Ambient Temperature Sensors Panel Temperature Sensors Inverters String Combiners Recombines AC Subsystems What sets us apart is our ability to collect data from all of these devices together, then apply sophisticated analytics, reporting, and presentation capabilities to transform raw metrics into usable information. The result is a rich view of the potential of a power plant that can reveal operational issues and show better ways to maximize its production. Our end-to-end monitoring is enabled bysunedison Connect, our intuitive and powerful web-based software application. SunEdison Connect delivers accurate performance data at a glance to investors, energy managers, and analysts, and is globally supported by all of SunEdison s Services. 4
24x7 OPERATIONS AND MAINTENANCE SERVICES 5
Global Renewable Operations Centers SunEdison maintains three renewable operations centers (ROCs) to support and deliver comprehensive coverage of service operations. Located in Chennai, Madrid, and Belmont, CA, our facilities are staffed by trained technicians and provide extensive monitoring on a 24x7 basis. All of SunEdison s ROC facilities are configured for full redundancy and seamless failover, regardless of location. This global reach enables our organization to constantly monitor our entire fleet, keep processes running smoothly, and maximize production at all times. On the client side, SunEdison Connect, an online monitoring portal provides live access to an extensive array of system data including: Detailed Tracking of Energy Production Measurement of Environmental and Economic Savings Fleet, Fund, and Site Views Invoice Creation and Printing Local Language Support Solar Operations and Maintenance Effective, preventative and corrective maintenance is key to the long-term operation of a solar installation. SunEdison operations and maintenance (O&M) services cover all electrical and mechanical components, including arrays, inverters, trackers, combiners, racking, and wiring. Our own personnel and certified partners painstakingly examine key components of every installation to discover and resolve issues well before they can impact production. Cleaning and vegetation control are also essential to increasing production and protecting asset longevity. Solar systems can experience significant production losses through shading, and permanent damage from vegetation if they are left unattended. But with regular cleaning, system production can increase by up to 30 percent. 6
Solar Monitoring Solar Operations and Maintenance Solar Billing and Incentive Reporting Solar Asset and Fund Reporting In the event of an outage, SunEdison takes immediate action: The ROC identifies, confirms, and prioritizes the issue, creates a service ticket, and dispatches a crew to the site Local field staff work quickly onsite to resolve the issue Authorized Service Provider (AS P) relationships with vendors provide flexibility for warranty repairs Solar Billing and Incentive Reporting SunEdison offers a variety of services to help our customers support critical, time-consuming billing operations. We can provide energy production reporting for Performance Based Incentive (PBI) and Renewable Energy Credit (REC) programs. Our organization can also enable host and tenant energy billing to support Power Purchase Agreements (PPAs). Easy access to online invoices helps organizations streamline billing processes and make their financial operations more transparent. Solar Asset and Fund Reporting Robust reporting is an important part of developing complete insight into the performance of a solar installation, as well as maintaining investor relations and regulatory compliance. SunEdison offers a variety of advanced reporting capabilities, published monthly and accessible through an online reporting portal. We can also perform ad hoc reporting and a deep dive analysis of projects that may not be meeting expectations, enabling our customers to proactively manage their assets for maximum return. 7
Local Plant Weather Station SEEDS Gateway = ~ Generator Meter Utility Meter Modem System Alerts Service Dispatch Performance Analytics Renewable Operations Center SunEdison Back Office Asset Management SunEdison Network Energy flow Data flow Utility components SunEdison components SunEdison Services Ecosystem Monitoring SEEDS revenue-grade monitoring platform Renewable Operations Center Access to online monitoring portal, SunEdison Connect Operations and Maintenance Preventative maintenance Cleaning and vegetation control Outage response Billing and Incentive Reporting Energy production reporting for PBI and REC programs Host and tenant energy billing (PPA) Access to online invoices Platform for Data Aggregation and Intelligence Delivering consistent information across diverse portfolios Serving investors, developers, integrators, manufacturers, utilities, and hosts Global Presence North America Europe and Middle-East Asia End-to-End Solar Power Plant Operation Solar monitoring Solar operations and maintenance Asset and Fund Reporting Three levels of reporting: standard, advanced, and premium Access to online reporting portal Reports published monthly within 10 business days of month close 8
Putting Services to Work SunEdison s service expertise can be applied to support a wide range of processes. Whether a customer faces an urgent operational issue or is simply looking for ways to optimize long-term performance, SunEdison will help them get the most out of their solar investment. Proactive Management of Technology Under Warranty Solar installations are under constant pressure to generate power and revenue needed to repay investors. With sophisticated monitoring and reporting, SunEdison can help customers discover and locate components that may not be performing up to their potential. If an issue is found, SunEdison: Applies metrics to verify the issue Creates and processes a warranty claim Repairs or replaces the component to restore production Ensuring a Clean Bill of Health Even a process as simple as regularly-scheduled module cleaning can have a dramatic impact on solar output. When a SunEdison customer noticed a steady decline in Operating Performance Ratio (OPR), a maintenance team was dispatched to the site to investigate, and discovered soil accumulation caused by local farming. Resolving the issue was simple. SunEdison technicians: Modified the cleaning schedule for better alignment with the nearby agricultural activity Improved plant output, closing the gap between performance and full production potential Maintained peak performance while keeping expenses under control Intelligent Production Management To comply with industry regulations, solar system operators must constantly monitor and adjust power production to meet the needs of local power grids. SunEdison can provide remote power factor control to enable operators to meet changing needs. For example, if a solar installation shares a portion of a regional grid with a wind energy facility, the grid may overload during high winds. Main breakers can trip and bring an entire plant s production to a halt Remote power factor control lets SunEdison rapidly adjust production to meet capacity needs The result is fewer outages and maximum production 9
CREATING A COMPLETE SERVICE EXPERIENCE COMPETITORS CAN T MATCH 10 Courtesy of Pima County, AZ
CONCLUSION In a challenging economic environment, getting the most out of every investment is more important than ever for our customers. That s why SunEdison offers a unique, customer-centric set of service offerings to safeguard your assets and maximize your performance. Our end-to-end insight into solar installations, together with global coverage, proactive capabilities, and sophisticated reporting, create a complete service experience that competitors can t match. SunEdison brings a rich heritage of innovation in the solar industry, backed by a technology pioneer with decades of innovation. We are committed to expanding on our achievements, through a stable foundation with proven expertise that our customers can trust now, and in the years ahead. 11
SunEdison Delivers Solar Solutions Around the World Bangladesh Brazil Bulgaria Canada Chile China Columbia Dominican Republic France Germany Greece Honduras India Israel Italy Jamaica Japan Jordan Malaysia Mexico Morocco Oman Peru Philippines Romania South Africa South Korea Spain United States www.sunedison.com 600 Clipper Drive Belmont, CA 94002 Phone: 866-786-3347 or 650-453-5600 Fax: 443-909-7150 2014 SunEdison. All rights reserved.