SMA Service Concept Sunny Central
|
|
- Nicholas O’Neal’
- 8 years ago
- Views:
Transcription
1 SMA Service Concept Sunny Central
2 SMA SERVICE CONCEPT SUNNY CENTRAL SECURITY WITH A MODULAR APPROACH Solar power plants represent a profitable and secure investment opportunity. In combination with high-yield SMA central inverters, our services ensure optimum plant availability. The SMA Service Concept even allows you to combine different service agreements to match your specific needs. This brochure will show you which services are included in these agreements, their advantages and how various service features can be combined. 2
3 CUSTOMIZED FLEXIBILITY SERVICE AGREEMENTS FOR THE PLANT S ENTIRE SERVICE LIFE Due to ever-changing technology and grid requirements for solar power plants, integrators must be secure with their long term operation and maintenance plan. And, since every PV plant is unique, the SMA Service Concept does not rely on rigid contracts, but on fl exible solutions. Select only the services you need Do you want to offer certain services on your own or would you rather have all repair work performed by our qualifi ed specialists? Do you have employees who manage your PV plant or would you rather utilize the remote monitoring service of SMA? With the Service Concept Sunny Central, you have the fl exibility to choose only the services you need. Whether an individual component, a combination of services or the all-inclusive package, you can decide which services you want -- now or in the future. The SMA manufacturer s warranty offers security Our Sunny Central inverters come with a standard fi ve-year manufacturer s warranty. If a repair is needed during this time, we will supply you with the necessary spare parts and, depending on the region*, take care of the shipping, handling and on-site service costs. This means we can guarantee you a high level of security. Plus, you can add additional services to the manufacturer s warranty, which is an excellent option for investors. Service packages can be purchased at any time during the manufacturer s warranty. * For more information, see page 16. 3
4 REMOTE SERVICE REMOTE MONITORING FOR MAXIMUM SECURITY Major investments require a high degree of security. The new Remote Service package enables SMA to monitor plant data almost in real time* in order to keep an eye on inverter performance. This plan ensures that your PV plant runs smoothly while optimizing your energy production. Speed is essential if your PV plant starts to malfunction. Since we have access to all relevant raw data, we can immediately respond and take the necessary steps to solve the problem. We will also call or you within four hours** to discuss your options. Usually a problem can be corrected via remote access so that on-site service is unnecessary. This service component also includes monthly reports on regulations and service incidents. The Remote Service package can be combined with any other modular component of the SMA Service Concept. Please note that this service is currently only available in Germany and requires that your customer has a Sunny WebBox. * data retrieval up to every ten seconds depending on data connection ** only during SMA Service Line operating hours INCLUDED IN THE SERVICE PACKAGE Continuous real-time monitoring* of the PV plant during the SMA Service Line operating hours Fast response time by telephone or when a problem occurs Priority support upon service request Monthly report on service incidents ADVANTAGES PV plant is guaranteed to run smoothly Faster troubleshooting due to our access to raw data Minimized potential downtime and resulting yield loss More secure energy production and lower costs over the long term 4
5 5
6 MAINTENANCE THE BASIS FOR OUTSTANDING RELIABILITY Our Sunny Central inverters are extremely reliable. Yet professional maintenance is essential if you want our technology to provide maximum return on investment and energy production throughout your project s lifetime. Every two years we will perform all the tasks listed in your maintenance schedule, with all labor and material costs included.* Our specialists will inspect and service your PV power plant on-site so you can have peace of mind knowing that you are safe from unexpected stoppages and repair costs. * For more information, see page 16. INCLUDED IN THE SERVICE PACKAGE Inspecting and checking the components for contamination and signs of wear Cleaning the device, especially the fi lter and ventilation equipment Checking that the inverter s various components and power connections are functioning properly Exchanging consumables A detailed maintenance report ADVANTAGES Prevent plant downtime by operating your plant in the ideal way Increase in inverter availability Security of regular maintenance intervals Discounts when combining diagnostics and repairs 6
7 7
8 SPARE PARTS GUARANTEE ORIGINAL PARTS AVAILABLE IN THE FUTURE The Sunny Central not only comes standard with high performance components, but also with a reliable supply of spare parts. If anything needs replacement, SMA Service will make sure you receive a spare part even in 20 years at a fair price. Whether an electronic or mechanical part, we will deliver it to you as soon as possible, guaranteed. This means that plant downtime will be kept to a minimum, thus safeguarding your high energy production. This feature is included in the fi ve-year manufacturer s warranty. INCLUDED IN THE SERVICE PACKAGE Accepting your report of an incident and providing telephone support Storing a suffi cient number of spare parts throughout the entire contract period Delivering the required spare parts in the case of needed replacement* Shipping from SMA Service, usually in one business day ADVANTAGES Fast and reliable supply of the required spare parts Long-term availability of the right spare parts Prices remain stable over the entire service life of your equipment * For more information, see page 16. 8
9 9
10 DIAGNOSTICS + REPAIR PROFESSIONAL ON-SITE SUPPORT We will be there if something does end up going wrong. Our specialists are always up-to-date on the latest technology and will always know your plant inside and out. And thanks to remote access, our service technicians can obtain an accurate diagnostic report and plan repairs accordingly. With the Diagnostics + Repair package, all your service requirements will be met. Just let SMA diagnose the problem and perform repairs for fi rst and second level support. You can relax while the necessary adjustments are quickly and professionally handled by our expert technicians. This service module is included in the fi veyear manufacturer s warranty. Offering professional service together You can also choose to self manage fi rst level support. After we help you diagnose the problem, you will have the ability to complete minor repairs on your own timeline, while SMA Service will take care of more complex second level repairs. INCLUDED IN THE SERVICE PACKAGE Processing your report of a failure and providing telephone support Accessing your plant over a remote connection, evaluating collected data and diagnosing the issue First and second level support from SMA Repairing the plant by exchanging the affected components on-site (components not included) Service technician arrival on-site, generally within two business days of the initial report (if received during business hours)* Preparation of a service report for every repair job ADVANTAGES Excellent support during periods of critical need In-depth diagnostic options Worry-free service carried out entirely by the manufacturer * For more information, see page
11 11
12 INVERTER AVAILABILITY YIELD SECURITY IN THE EVENT OF FAILURE In addition to excellent maintenance, spare parts, and repair service, we also offer an additional service package, Inverter Availability*, which provides you with fi nancial security in the event of energy production loss. You can choose an inverter uptime guarantee of 97, 98 or 99 percent. If your actual availability falls short of the guaranteed metric, SMA will compensate you for the difference with 1.40 per kilowatt of nominal AC power during the day in the summer and 1.00 per kilowatt of nominal AC power in the winter. * For more information, see page 16. INCLUDED IN THE SERVICE PACKAGE Compensation paid for losses due to a shortfall in the specifi ed uptime Preferred status when requesting service jobs Calculation of the annual availability of every inverter in your plant Annual availability report ADVANTAGES High PV plant availability Guaranteed energy production for plant operation Reliable long-term energy production 12
13 13
14 SMA SERVICE CONCEPT SERVICE COMBINATIONS FOR LONG-TERM SUCCESS The Investor You have invested in a PV plant featuring Sunny Central inverters. Your interests include ensuring the lowest possible fi nancial risk and generating predictable, high energy production from your plant. The main focus of your business activity is commercial so you have no particular desire to deal with the technical side of the project. Our all-inclusive service package is the ideal choice for you. Your service package during the manufacturer s warranty: Standard warranty (free) Remote Service Maintenance Inverter Availability After the manufacturer s warranty expires: Remote Service Maintenance Spare Parts Guarantee Diagnostics + Repair Inverter Availability The Plant Operator You operate a PV plant featuring Sunny Central inverters. Since you have trained electronics technicians at your disposal, you can carry out a portion of the necessary maintenance and service work yourself after attending an SMA training session. Thanks to your well-established service network, you also fulfi ll the requirements to guarantee, for the most part, the availability of your plant on your own. 14
15 Your service package during the manufacturer s warranty: Standard warranty (free) After the manufacturer s warranty expires: Spare Parts Guarantee Diagnostics + Repair (with self managed fi rst-level support) The Project Developer You planned and installed a PV plant featuring Sunny Central inverters. You now want to operate the plant for two years with our support, and then sell it to an investor. Your employees will be responsible for maintenance during this initial period. Since your client has a high need for security, we recommend extending the scope of the service agreements after two years. Your service package during the manufacturer s warranty : Standard warranty (free) After two years : Sale of PV plant Our recommendation for investors: Remote Service Maintenance Inverter Availability After the manufacturer s warranty expires Our recommendation for plant operators: Remote Service Maintenance Spare Parts Guarantee Diagnostics + Repair Inverter Availability 15
16 GLOBAL PRESENCE 95 OFFICES, 21 COUNTRIES, ONE SMA SERVICE SMA has 21 subsidiaries on fi ve different continents. This means SMA Service is available in all relevant photovoltaic markets. We offer professional support whenever and wherever service is required, and we can be at your customer s site faster than any other inverter manufacturer thanks to our extensive network. SMA Service Line will be glad to provide you with advice and assistance in many locations all over the world. Our employees are based in your country and will answer questions in your native language. The full complement of aforementioned services described in this brochure is available in the following locations: Australia Austria, Belgium, Bulgaria, Chile, China, Czech Republic, France, Germany, Great Britain, Greece, India, Israel, Italy, Japan, Korea, Portugal, Romania, South Africa, Spain, Switzerland, Thailand and the United Arab Emirates. Additional services may be offered in other locations and some restrictions may also apply. Terms and conditions vary from country to country, so please check with your local SMA representative for full and complete details. 16
17 FAQ AN OVERVIEW OF IMPORTANT QUESTIONS AND ANSWERS What are the requirements for purchasing the Inverter Availability service package? The Inverter Availability package has to be selected in combination with the manufacturer s warranty or the Spare Parts Guarantee and Diagnostics + Repair packages. In which period can I purchase the service packages? The service packages Remote Service and Maintenance can be purchased at any time. All other service plans can be purchased during the whole manufacturer s warranty period, as long as maintenance has been carried out at the stipulated intervals prior to purchasing and the maintenance reports have been communicated to SMA. Which time periods can I choose from? and Diagnostics + Repair packages: Either 10, 15, or 20 years from the date of commissioning. Can I extend the period of my contract? Yes, you have the one-time option to extend each service package to the maximum period of 20 years, within the fi rst 10 years of commissioning. SMA Service Line Do you have technical questions or do you need professional support? Please do not hesitate to contact SMA Service Line at any time. Our staff will be happy to assist you. The telephone numbers and operating hours of our expert team can be found on our website at and our country-specifi c websites. For the Remote Service, Maintenance and Inverter Availability packages: Either 5, 10, 15, or 20 years from the date of commissioning. For the Spare Parts Guarantee Flexible system technology The SMA Utility Grade seal of quality stands for successful implementation of profi table PV power plants. SMA Utility Grade combines advanced inverter technology with a wide range of fl exible system technologies and comprehensive services, including software, monitoring and control systems. SMA offers utility-scale system solutions for centralized and distributed architectures. Customers choose inverters or intelligent systems. All products and system solutions are optimally equipped for use all over the world, and to withstand all climatic challenges. SMA invests 100 million Euros per year in R&D to be able to provide highly-advanced technical solutions for the systems of tomorrow. Future-proof products and system solutions from SMA make PV power plants a success for every stakeholder. 17
18 SMA Solar Technology Sonnenallee Niestetal (Germany) Tel.: Fax: Service.Sales@SMA.de We are happy to assist you. Do you have questions or need individual assistance? If so, please contact us. We will be happy to help you select the right combination of services. SERVICECON-KEN Printed on chlorine-free paper. Specifications subject to change without notice. SMA assumes no liability for errors or omissions.
SMA Warranty Concept Medium Power Solutions
SMA Warranty Concept Medium Power Solutions FLEXIBILITY. GUARANTEED SECURITY. GUARANTEED THE NEW SMA EXTENDED WARRANTY The photovoltaic market is changing and installers are facing new challenges. Additional
More informationSMA Warranty Concept Medium Power Solutions
SMA Warranty Concept Medium Power Solutions FLEXIBILITY. GUARANTEED SECURITY. GUARANTEED THE NEW SMA EXTENDED WARRANTY The photovoltaic market is changing and installers are facing new challenges. Additional
More informationSMA SERVICE FOR PV POWER PLANTS
SMA SERVICE FOR PV POWER PLANTS EN Successful Projects with Sunny Central System Solutions SMA SERVICE Top Performance and Maximum Yields One thing is certain: PV power plants are investments in the future.
More informationSimple and secure monitoring
Simple and secure monitoring SMA Solar Monitoring Systems SMA Solar Monitoring Systems Monitoring, informing, presenting Easily securing yield for small, large and very large solar power systems Sunday
More informationMonitor Simply and Securely
Monitor Simply and Securely Solar Monitoring Systems from SMA Solar Monitoring Systems from SMA MONITORING, INFORMING, PRESENTING Securing yield easily for small, large and very large solar power systems
More informationSunEdison Global Services. Safeguard Your Assets, Maximize Your Performance
SunEdison Global Services Safeguard Your Assets, Maximize Your Performance ASSET MANAGEMENT SOLUTIONS 2 ENSURING SAFETY, QUALITY, AND VALUE Solar technology is rapidly changing the way people work and
More informationYour yield in safe hands. Operation & Maintenance with IBC SOLAR.
Your yield in safe hands. Operation & Maintenance with IBC SOLAR. IBC SOLAR You can count on our expertise Renewable energy is the future, and demand for solar power plants will continue to increase. With
More informationDATA CENTER PRISM Availability services secure your critical power & investment
DATA CENTER PRISM Availability services secure your critical power & investment Benefit from the support of an energy specialist in your data center Every data center is unique with its own power requirements
More informationLIFECYCLE. Thermo Scientific. Enterprise Solutions
Thermo Scientific LIFECYCLE Enterprise Solutions Support Plans Improve productivity and quality Increase production uptime Extend instrument lifetime Lower overall cost-of-ownership Keep instruments up-to-date
More informationABB Drive Services Your choice, your future
ABB Drive Services Your choice, your future Your choice, your future The future of your drives depends on the service you choose. Whatever you choose, it should be a well-informed decision. No guesswork.
More informationExhibitor Product Groups
About the Event The first and only solar energy fair of Turkey, Solarex Istanbul allows Turkey take steps on the way to be a hub in solar energy generation. This year, the fair, which opened its doors
More informationMetrohm Care Contracts. Protect your investment the smart way
Metrohm Care Contracts Protect your investment the smart way Metrohm Care Contracts service, certainty and so much more 02 No matter whether you work for a private company or for a public institution,
More informationWe turn the sun s energy into earning power. Solar power plants by Phoenix Solar
We turn the sun s energy into earning power. Solar power plants by Phoenix Solar UNLEASHING THE FULL POTENTIAL OF PHO- TOVOLTAICS FOR EACH SOLAR PROJECT, A PHOENIX SOLAR POWER PLANT DELIVERS MAXIMUM RETURN
More informationBuilding on +60 GW of experience. Track record as of 31 December 2013
Building on +60 GW of experience Track record as of 31 December 2013 Can data and analysis make a difference on turbine performance? Proven technology. For Vestas, it is more than a saying it is something
More informationData Center. www.datacenter.rdm.com
Cover photo 090.6323 www.datacenter.rdm.com Data Center Headquarters Reichle & De-Massari AG Binzstrasse 32 CHE-8620 Wetzikon/Switzerland Phone +41 (0)44 933 81 11 Fax +41 (0)44 930 49 41 www.rdm.com Your
More informationCustomer Support. Superior Service Solutions for Your Laser and Laser Accessories. Superior Reliability & Performance
Customer Support Superior Service Solutions for Your Laser and Laser Accessories Superior Reliability & Performance Optimizing Service Support for our Customers. Increased up-time Focus on core business
More informationBT Premium Event Call and Web Rate Card
BT Managed Event and BT Self-Managed Event (also referred to as Express, Plus and Premium) Conference Bridge and Call for Booked Audio Conferencing Services will comprise the following for each phone-conference:
More informationPRODUCT INFORMATION. SICK LifeTime Services. LifeTime Services for Machines and Systems
PRODUCT INFORMATION SICK LifeTime Services LifeTime Services for Machines and Systems Ordering Information Place your trust in us... SICK LifeTime Services Place your trust in us... SICK LifeTime Services
More informationWe turn sun energy into earning power. Solar power plants by and with Phoenix Solar
We turn sun energy into earning power. Solar power plants by and with Phoenix Solar UNLEASHING THE FULL POTENTIAL OF PHO- TOVOLTAICS FOR EACH SOLAR PROJECT, PHOENIX SOLAR DELIVERS MINIMUM SYS- TEM COSTS
More informationForeign Taxes Paid and Foreign Source Income INTECH Global Income Managed Volatility Fund
Income INTECH Global Income Managed Volatility Fund Australia 0.0066 0.0375 Austria 0.0045 0.0014 Belgium 0.0461 0.0138 Bermuda 0.0000 0.0059 Canada 0.0919 0.0275 Cayman Islands 0.0000 0.0044 China 0.0000
More informationPRODUCT INFORMATION. SICK Remote Service Product and System Support. Secure remote monitoring for efficient service
PRODUCT INFORMATION SICK Remote Service Product and System Support Secure remote monitoring for efficient service Modular service contracts - flexible for every requirement An important part of LifeTime
More informationDSV Air & Sea, Inc. Aerospace Sector. DSV Air & Sea, Inc. Aerospace
DSV Air & Sea, Inc. Aerospace Sector DSV Air & Sea, Inc. Aerospace Introduction to DSV DSV is a global supplier of transport and logistics services. We have offices in more than 70 countries and an international
More informationSERVICE SOLUTIONS Our commitment is your peace of mind
EMPOWERING YOUR BUSINESS SERVICE SOLUTIONS Our commitment is your peace of mind www.toyota-forklifts.eu SERVICE SOLUTIONS Our commitment is your peace of mind As you would expect of the world leader in
More informationInspired Partnership. Software Support Directed by You
Inspired Partnership Software Support Directed by You PARTNERSHIP YOUR GUARANTEE Investing in new test and measurement equipment in today s fast-moving, competitive world is serious business. In addition
More informationTRENDS 2015 IN PHOTOVOLTAIC APPLICATIONS EXECUTIVE SUMMARY
TRENDS 2015 IN PHOTOVOLTAIC APPLICATIONS EXECUTIVE SUMMARY Report IEA-PVPS T1-27:2015 FOREWORD.... The IEA PVPS Programme is proud to provide you with its 20 th edition of the international survey report
More informationConfiguring DHCP for ShoreTel IP Phones
Configuring DHCP for ShoreTel IP Phones Network Requirements and Preparation 3 Configuring DHCP for ShoreTel IP Phones The ShoreTel server provides the latest application software and configuration information
More informationPV And Storage: Solutions with Potential
EN PV And Storage: Solutions with Potential Energy on demand with the Sunny Central Storage Large-scale storages... support the growth of renewable energies complete diesel and solar diesel hybrid systems
More informationWorld Consumer Income and Expenditure Patterns
World Consumer Income and Expenditure Patterns 2014 14th edi tion Euromonitor International Ltd. 60-61 Britton Street, EC1M 5UX TableTypeID: 30010; ITtableID: 22914 Income Algeria Income Algeria Income
More informationAppendix 1: Full Country Rankings
Appendix 1: Full Country Rankings Below please find the complete rankings of all 75 markets considered in the analysis. Rankings are broken into overall rankings and subsector rankings. Overall Renewable
More informationSolar Inverter Product Overview. Solar inverters, monitoring and support for PV installations of all sizes. www.solar-inverter.com
Solar Inverter Product Overview Solar inverters, monitoring and support for PV installations of all sizes www.solar-inverter.com SOLIVIA Monitor Monitoring for your PV installation SOLIVIA Monitor is a
More informationWORLDWIDE SERVICE YOU PROFIT FROM OUR LOCAL COMPETENCES SUPPORT YOU CAN COUNT ON US AS THE FAST SOLUTI- ON PROVIDER
service WORLDWIDE SERVICE YOU PROFIT FROM OUR LOCAL COMPETENCES A WORLDWIDE NETWORK OF SERVICE CENTRES Service competences From the beginning of an ozone plant offer, you will get a detailed overview about
More informationOperations & Maintenance for Maximum Energy Yield
Operations & Maintenance for Maximum Energy Yield Plant-wide operations and maintenance (O&M) has emerged as a necessary component of a healthy, productive and profitable PV system. In fact, a properly
More informationWHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE
WHITE PAPER TEN CRUCIAL CONSIDERATIONS FOR EVALUATING AND SELECTING FIELD SERVICE MANAGEMENT SOFTWARE CONTENT SERVICE REQUEST CREATION EFFICIENCY AND ACCURACY... 1 COMPREHENSIVE CUSTOMER INFORMATION...
More informationCapabilities Overview
SERVICES AND SOLUTIONS Capabilities Overview Asset Management and Optimization Engineering and Technical Services Education and Training Aftermarket Parts and Services Experience In Motion SERVICES AND
More informationMake the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION
Make the invisible visible! SENSORS WITH EXCELLENT BACKGROUND SUPPRESSION photoelectric sensors Thanks to its vision for innovation and technological enhancement, Contrinex keeps on setting new standards
More informationHP Technology Services HP NonStop Server Support
Reference guide HP Technology Services HP NonStop Server Support HP Global NonStop Solution Center (GNSC) Table of contents Global NonStop Solution Center... 2 Product support for HP NonStop and Neoview
More informationChristie Customer Care We ve got you covered
Christie Customer Care We ve got you covered At Christie, we believe that your satisfaction is our success. That s why we complement our incredible visual display solutions with the best support and service
More informationWHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION
WHITE PAPER SIX ESSENTIAL CONSIDERATIONS WHEN CHOOSING A FIELD SERVICE SOFTWARE SOLUTION CONTENT DESIGNED AND DEVELOPED SPECIFICALLY FOR FIELD SERVICE... 3 FULLY INTEGRATED FIELD SERVICE FUNCTIONALITY...
More informationInternational Call Services
International Call Services Affordable rates for business calls. Wherever you are in the world. We ve got plenty to say when it comes to staying in touch when you re overseas. We have agreements with 443
More informationDimension Data s Uptime Support Service
Dimension Data s Uptime Support Service As more technology enters the world, and is introduced into organisations, the typical IT environment increases in complexity. Businesses require higher levels of
More informationCisco Smart Care Service
Q. What is Cisco Smart Care Service? A. Cisco Smart Care Service is a collaborative, comprehensive network wide service that enables your partner to deliver proactive network monitoring, health checkups,
More informationStatement of Work. Next Business Day Axim Exchange Service (Axim Exchange Service)
Statement of Work Next Business Day Axim Exchange Service (Axim Exchange Service) Exchange Service Overview From the date of delivery, Next Business Day Axim Exchange Service is designed to give you peace
More information41 T Korea, Rep. 52.3. 42 T Netherlands 51.4. 43 T Japan 51.1. 44 E Bulgaria 51.1. 45 T Argentina 50.8. 46 T Czech Republic 50.4. 47 T Greece 50.
Overall Results Climate Change Performance Index 2012 Table 1 Rank Country Score** Partial Score Tendency Trend Level Policy 1* Rank Country Score** Partial Score Tendency Trend Level Policy 21 - Egypt***
More informationIt looks like your regular telephone.
It looks like your regular telephone. But it s a lot better. CISCO PHONE SYSTEM SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES Between the increased productivity and administrative savings we ve experienced,
More informationSolar Solutions for Off-grid Power Supply
Solar Solutions for Off-grid Power Supply 2 Solar power for everyone anytime and ANywhere More than 1.3 billion people around the globe still do not have access to electricity. The reason is simple. It
More informationIntelligent Energy Solution from a global leader. Why SunEdison Global Services Stand Out? SunEdison Global Services
SunEdison GLOBAL Services 2014 2 HIGHFIELDS, UK - 12.1 MW INDEX Intelligent Energy Solution from a global leader 1. About SunEdison 2. SunEdison Highlights 5 6 Why SunEdison Global Services Stand Out?
More informationDimension Data s Uptime Maintenance Service
Dimension Data s Uptime Maintenance Service The pace of business today simply doesn t allow for downtime. When systems go off-line, productivity drops, time and money go to waste and opportunities are
More informationAccuracy counts! SENSORS WITH ANALOG OUTPUT
Accuracy counts! SENSORS WITH ANALOG OUTPUT OTHER APPLICATIONS: KEY ADVANTAGES: Distance measurement Positioning Profile detection Deformation monitoring Vibration monitoring Process monitoring Detection
More informationSERVICE LEVEL AGREEMENT! CONFIRMATION
SERVICE LEVEL AGREEMENT CONFIRMATION BRINGING ENTERPRISE TO SMB RELIABILITY & LOWERING THE TCO What we built Qsan s unique character on, starts from the approach. We had a dream of bringing an enterprise
More informationGE Energy. Solutions
GE Energy Wind Service Solutions Speed, competency and technology... Faster return to service GE s wind turbine fleet is one of the fastest growing and most reliable in the world. Building on a strong
More informationwww.eaton.eu/aftersales The Best For Everyone: After Sales Service
www.eaton.eu/aftersales The Best For Everyone: After Sales Service As Close as You Want It Whatever your requirements, we will provide you with excellent service. AFTER SALES SERVICE Service specialists
More informationStatement of Work. Next Business Day LCD, Monitor & Television Exchange Service
Statement of Work Next Business Day LCD, Monitor & Television Exchange Service Next Business Day LCD, Monitor & Television Exchange Service Overview From the date of delivery, Next Business Day LCD, Monitor
More informationWorld Solution Provider
GE Consumer & Industrial World Solution Provider GE imagination at work GE Six businesses aligned with our customers needs, acting as one company. Harnessing the imaginations of more than 300,000 people
More informationExtend and optimize the life of your plant the modular Life Cycle Service portfolio
Extend and optimize the life of your plant the modular Life Cycle Service portfolio SIMATIC PCS 7 process control system www.siemens.com/simatic-pcs7 For planning security and availability: your plant
More informationStarting a Business in Israel
Starting a Business in Israel Inspiration Invention Innovation Content: Page 1. Business Entities....... 2 a. Company...... 2 b. Foreign Company (e.g. a branch)...... 2 c. Partnership...... 3 d. Self Employed......
More informationGE Grid Solutions. Providing solutions that keep the world energized Press Conference Call Presentation November 12, 2015. Imagination at work.
GE Grid Solutions Providing solutions that keep the world energized Press Conference Call Presentation November 12, 2015 Press Conference Call Recording: Toll Free: +1 (855) 859-2056 Toll: +1 (404) 537-3406
More informationLawson Business Intelligence. Solutions for Healthcare
Solutions for Healthcare Help is On the Way Lawson Business Intelligence You know the feeling. It s a case of TMI Too Much Information on a company-wide scale. Too often, you re forced to wade through
More informationAllianz offers customers an increasing number of Green Solutions
Allianz offers customers an increasing number of Green Solutions page 1/5 Climate change is mainly caused by human-activity induced (anthropogenic) global warming and poses a major challenge to the global
More informationHP Priority Services - Overview
HP Priority Services - Overview Premium enterprise-level global support for your entire Install base. May 2016 1 Overview Priority Services: Premium enterprise-level global support for your entire Install
More informationAnalytical Products and Solutions. Complete service and maintenance solutions for your analytical equipment. usa.siemens.com/analyticalproducts
Analytical Products and Solutions Complete service and maintenance solutions for your analytical equipment usa.siemens.com/analyticalproducts Support Services for Today, Tomorrow and Years to Come Providing
More informationGovernance, Risk and Compliance Assessment
Governance, Risk and Compliance Assessment Information security is a pervasive business requirement and one that no organisation can afford to get wrong. If it s not handled properly, your business could
More informationINSITE. Dimension Data s monitoring offering
Dimension Data s offering What s on your mind? Is your infrastructure management strategy optimal? Are you achieving optimum ROI on your infrastructure management investment? Are you employing the latest
More informationGet the benefits of Norgren s unique range of Online services
Get the benefits of Norgren s unique range of Online services Make your job easier and save time - everything you need to select, design and purchase Norgren pneumatics is in one convenient location, available
More informationZURICH RISK ENGINEERING PROTECTING PEOPLE, PROPERTY AND PROFITABILITY
ZURICH RISK ENGINEERING PROTECTING PEOPLE, PROPERTY AND PROFITABILITY MANAGING RISK TO PROTECT YOUR ASSETS TOUGH CHALLENGES DEMAND STRONG RISK MANAGEMENT LEADERSHIP Businesses face increasing levels of
More information360 o View of. Global Immigration
360 o View of Global Immigration In a fast moving global economy, remaining compliant with immigration laws, being informed and in control is more challenging than ever before. We are a globally linked
More informationRethink Convention. CUSTOMER SUPPORT
Rethink Convention. CUSTOMER SUPPORT A STUBBORN RESISTANCE TO THE STATUS QUO. IT DEFINES OUR AIRCRAFT. AND OUR SERVICE AS WELL. It s in our DNA: the notion that good is never good enough. That impossible
More informationOASIS PRODUCT GUIDE. Data Centre Cooling INDIRECT EVAPORATIVE COOLER. Data Centres. Telecoms. EPX technology. Class leading performance
OASIS PRODUCT GUIDE Data Centres Telecoms EPX technology Class leading performance Fully configurable solutions INDIRECT EVAPORATIVE COOLER Data Centre Cooling 2 MUNTERS.COM/DATACENTRES Critical cooling
More informationService Excellence Study 2014
Please note that the release, publication or distribution of this executive report is not allowed. Study 2014 Executive Report European Institute December 2014 Key Insights 1/2 Study findings I. New technologies
More informationXENARC headlight lamps. Perfect companions for the road.
www.osram.com XENARC headlight lamps. Perfect companions for the road. High-Intensity Discharge (HID) lamps and systems. XENARC 2 OSRAM an arc of stability in the automotive lighting sector. As the world
More informationReporting practices for domestic and total debt securities
Last updated: 4 September 2015 Reporting practices for domestic and total debt securities While the BIS debt securities statistics are in principle harmonised with the recommendations in the Handbook on
More informationIntel Product Integrator Intel Reseller Program. Intel Technical Support and Service Benefits help you to grow your business
Intel Product Integrator Intel Technical Support and Service Benefits help you to grow your business As an Intel Channel Program member, you have the ability to back your Intel -based solutions by offering
More informationOverview of Solar Guidebook and Knowledge Management Project Sustainable Business Advisory
Overview of Solar Guidebook and Knowledge Management Project Sustainable Business Advisory April 2012 Knowledge Management Project - the Aim to build capacity, capture lessons learned and disseminate and
More informationEuler Hermes the world leader in credit insurance RISK ASSESSMENT CREDIT INSURANCE DEBT COLLECTION
Euler Hermes the world leader in credit insurance RISK ASSESSMENT CREDIT INSURANCE DEBT COLLECTION Agenda 1 The Euler Hermes group 2 Our business 3 Our products and solutions 4 Our added value 2 The Euler
More informationGlobal Services. FS-Elliott Co., LLC. www.fs-elliott.com. Represented by:
Headquarters Export, Pennsylvania, USA Basingstoke, United Kingdom Houston, Texas, USA Jubail, Kingdom of Saudi Arabia Köngen, Germany Los Angeles, California, USA Mangalore, India Sao Paulo, Brazil Shanghai,
More informationCUSTOMER SERVICE & SUPPORT. Customer oriented service optimum system utilization
CUSTOMER SERVICE & SUPPORT Customer oriented service optimum system utilization Customer Service & Support (CSS) Customized Service Maximum availability of all systems and quick response times to service
More informationNOMADIX, INC Nomadix Premium Support Policy
This End User Support Policy ( Policy ) sets forth the terms under which Nomadix, Inc., ( Nomadix ) upon Customer s payment of applicable fees and successful installation, will provide technical support
More informationCOLUMBIACARE. Customer Hotline: 1-866-531-0600 www.columbiacorp.com Columbia Industries, LLC 5775 NW Wagon Way, Hillsboro, OR 97124
COLUMBIACARE COLUMBIACARE OVERVIEW ColumbiaCare is all about YOU as our valued customer. The logo represents a shield of protection that provides you with parts, service and rewards to help you protect
More informationDell s NBD Service incorporates the following standard support services plus on-site engineer support if necessary:
Dell s Next Business Day On-site Service Description ( NBD Service ) I. NBD Service Overview Next Business Day On-site Service includes, from the date of delivery, a support service designed to assist
More informationSustainable Solutions. Switch to future thinking
Switch to future thinking Increased global competition, rapid advances in technology, risks from natural disasters, resource shortages today s business leaders must adapt to operating in a changing world,
More informationMERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS
MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM AN ONLINE TOOL DESIGNED TO TAKE THE WORK OUT OF YOUR COMPENSATION REVIEW PROCESS MERCER S COMPENSATION ANALYSIS AND REVIEW SYSTEM www.imercer.com/cars Mercer
More informationOCTOBER 2010. Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology
OCTOBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol ) Indexes Construction and Methodology SEPTEMBER 2010 Russell-Parametric Cross-Sectional Volatility (CrossVol) Indexes Construction
More informationMotion Graphic Design Census. 10 hrs. motiongraphicdesigncensus.org. 9 hrs.
8 h 2010 Motion Graphic Design Census 10 hrs. motiongraphicdesigncensus.org 9 hrs. A Note on the Survey. First, let me apologize for the delay in getting this actually done and out to you. I bit off much
More informationH2O Customer Service. Effective and Reliable.
Leaders in Zero Liquid Discharge German Engineering H2O Customer Service. Effective and Reliable. www.h2o-de.com Our aim is to support you comprehensively. Thus customer care is of particular importance
More informationInternational Corporate Sales
International Corporate Sales Worldwide availability. International Framework Agreement (IFA). One partner, plenty of advantages. Your company stands to benefit internationally from an International Framework
More informationBio-Rad Laboratories. QC data management solutions. Introduce Your Laboratory to a Whole New World of Unity Data Management Solutions
Bio-Rad Laboratories QC data management solutions QC Data Management Solutions Introduce Your Laboratory to a Whole New World of Unity Data Management Solutions Bio-Rad Laboratories QC data management
More informationService Description XPS Next Business Day Onsite Service ( XPS NBD Service)
Service Description XPS Next Business Day Onsite Service ( XPS NBD Service) XPS NBD Service Overview XPS Next Business Day On-site Service includes, from the date of delivery, a support service designed
More informationExpenditure and Outputs in the Irish Health System: A Cross Country Comparison
Expenditure and Outputs in the Irish Health System: A Cross Country Comparison Paul Redmond Overview This document analyzes expenditure and outputs in the Irish health system and compares Ireland to other
More informationDrive Technology \ Drive Automation \ System Integration \ Services. Innovative Drive and Automation Solutions for Solar Tracking Systems
Drive Technology \ Drive Automation \ System Integration \ Services Innovative Drive and Automation Solutions for Solar Tracking Systems Solutions for solar tracking systems Drive 360 Seeing the big picture.
More informationSupermicro Global Hardware Maintenance Service & Support
Supermicro Global Hardware Maintenance Service & Support Supermicro Global Hardware Enhanced Services provides the highest quality of help desk services and product support for your Supermicro solutions.
More informationFACTS Customer Service. Your uptime insurance ABB FACTS Care
FACTS Customer Your uptime insurance ABB FACTS Care FACTS provides more stability and quality in existing and new power networks, with minimal environmental impact. With a complete solutions portfolio,
More informationWhite paper. Engineer to Order Manufacturing
White paper Selecting ERP for Engineer to Order Manufacturing content Are you getting the real deal?... 3 Conclusion... 4 About IFS... 5 Selecting ERP for Engineer to Order Manufacturing By Peter Gross
More informationAmdocs Field Service
Amdocs Field Service SOMETIMES YOU NEED MORE THAN JUST GREAT FIELD SERVICE PERSONNEL Keeping your customers happy makes the difference between business success and failure, and the service that you deliver
More informationThe big pay turnaround: Eurozone recovering, emerging markets falter in 2015
The big pay turnaround: Eurozone recovering, emerging markets falter in 2015 Global salary rises up compared to last year But workers in key emerging markets will experience real wage cuts Increase in
More informationHemmersbach Company of chances
Hemmersbach Company of chances Kacper Kowalczyk Róża Jóda Edyta Kosińska Date: 2016-02-03 Version 3.0 BUSINESS MODEL Hemmersbachis specialized in cross-border infrastructural services for the information
More informationHow To Manage An Ip Telephony Service For A Business
Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,
More informationStrong in service. Worldwide. CHOOSE THE NUMBER ONE.
Strong in service. Worldwide. CHOOSE THE NUMBER ONE. We are always there for you! Our most important asset is our commitment and our technical expertise. Peter Pauli, Head of After Sales (middle) Roland
More informationAn Itec Service Innovation. Maximising the efficiency and uptime of your office automation environment.
An Itec Service Innovation. Maximising the efficiency and uptime of your office automation environment. Your business depends on reliable document output services. A copier, or multifunctional product
More informationResponding to Healthcare s Most Urgent Business Issues. Gundersen Lutheran Health System Case Study
Responding to Healthcare s Most Urgent Business Issues Gundersen Lutheran Health System Case Study Gundersen Lutheran Health System case study Surgical Instrument Management Reduces Surgery Delays and
More informationrelating to household s disposable income. A Gini Coefficient of zero indicates
Gini Coefficient The Gini Coefficient is a measure of income inequality which is based on data relating to household s disposable income. A Gini Coefficient of zero indicates perfect income equality, whereas
More informationCisco IT Data Center and Operations Control Center Tour
Cisco IT Data Center and Operations Control Center Tour Inside the Build Room Page 1 of 8 5. Inside the Build Room Introduction Figure 1. Inside the Build Room Ian: The purpose of the Build room is for
More information