The following is a list of the features available with the managed Intersoft IP Telephony Services. Call Forwarding When you are not at your desk, be sure not to miss important calls. Forward call to another extension or even to your mobile phone. Call Pickup Interesting feature that gives you the possibility to pick up calls ringing at other extensions. A secretary can answer another employee's phone without leaving the desk. Call Parking Calls can be parked in a private lot and picked up later according to the parking lot' preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by someone else. Call Transfers Calls can be transferred between system extensions or even to public phone numbers. When an important call arrives, the secretary can transfer it directly to the manager's mobile and the caller will never know what happened. Record Conversations Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee presses a button) or unconditional (setup by management). Voicemail The voicemail feature answers calls after a certain amount of time and records the caller's message. Recorded messages can be listened while out of office or can be sent by email. Authorization to Reach Extension Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension. Do Not Disturb When you are busy, make sure that nobody will disturb you. This feature can be enabled and disabled from the phone terminal. Call Cascading Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.
Ring All When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection. Advanced Services Presence Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone. FollowMe The extension owner's mobile phone, home phone and office phone can ring in the same time when the Intersoft IP Telephony extension is called. The caller is connected with the phone that first answers. Incoming Call Rules Improves privacy protection, automates tasks, and increases user's productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hangup and transfer to certain destinations. SIP Trunking SIP trunking capabilities on extension level. Intersoft IP Telephony Professional end-users can connect their PBX to Intersoft IP Telephony server and the Service Provider can assign DIDs and call limitations. Faxing T.38 passthrough and endpoint support. Send and receive faxes without any problem even on poor quality connections. The fully-featured fax server can receive and send faxes over the email or using the web management interface. Text2speech IVRs are easier to build with the high quality text2speech technology embedded in Intersoft IP Telephony Professional. Converting text to natural speech has never been easier, even if the message is in a foreign language. Conference Center Businesses can schedule and have multiple conferences on their conference number. It supports one-time and recurring conferences. Conference participants can authenticate when they connect to the conference server. Real-time conference utilization reports are available in the interface.
Dedicated Voicemail Number A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable, yet centralized access to voicemail from public phones. Intercom / Paging The Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a company deploying Intersoft IP Telephony Professional can setup what extensions are allowed to use Intercom and Paging. IVR (Interactive Voice Response) Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction. Advanced IVR Features Build complex, yet simple to use IVRs with a wide range of predefined actions. Text2speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business develop high quality IVRs in no time. Call Queues Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize resources utilization, improve customer satisfaction, and even guarantee SLA terms. Call Queue Reports and Statistics The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including call report, answered / unanswered calls report, call distribution report, agent report, status report, help management optimize human resources and business processes. Access Conferences from Public Numbers When you are out of office or on the road, you can still create or join existing conferences from public phone numbers. Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose. Call Screening Call screening features are particularly interesting for call centers that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction.
User Management Multi-tenant Modern software architecture based on SaaS model, allowing multiple companies to use the same software. Service Providers can resell VoIP services to multiple accounts using a single software instance. Four Levels of Management Hierarchical user management, using role based access with different rights and permissions, adapted to reselling business model for Service Providers (ITSP) Advanced Permissions and Limits Advanced account customization with independent permissions and limits that enforce usage restrictions. Every user can choose interface preferences like language, skin etc. Phone Terminal Provisioning The fastest method to deploy and maintain without effort a large pool of phone handsets. The provisioning feature allows automatic configuration of phone terminals from major vendors. Group Management Adds extensible group management support, the foundation of a new set of features targeted to enterprise users. Groups simplify management, speed-up operations, and open the gate to new features. Maximum Number of Extensions Maximum number of extensions (phone extensions, call queue, IVR, calling card, callback, voicemail center, conference center) that can be added to the system. Scaling the number of extensions is easily and affordable using the license upgrades. Per Customer Time Zones All information accessed by the customer in the Intersoft IP Telephony web interface, as well as on the phone (for example voicemail messages) will appear on the user's local time zone SSO (Single Sign-on) Using the Single Sign-on module, Intersoft IP Telephony Professional servers can be integrated in larger infrastructures with minimal effort and without affecting end-users. By linking the local user account to the global account, the customer can login with the same credentials in the software provided by all vendors. Billing and Reporting
Real-time Postpaid Charging Service Providers can create complex postpaid charging plans and customers are billed in real-time. The usage limitations guarantee that abuse is early discovered and addressed. Real-time Prepaid Charging The prepaid charging plans can be as complex as the postpaid plans, only that customer is charged in advance. The credit assigned to customers can be easily updated using the interface or the SOAP API. Free Minutes per Call Destination It is possible to setup free minute packages for calls to particular destinations. These packages can be spent every month and when there are no more free minutes for a particular destination, the call is charged according to the charging plan fees. Time Intervals Management You can optimize call costs by choosing the best route according to the defined time intervals. Schedule events that must happen on a certain period of the day, for example automatic redirects to voicemail or to mobile. Advanced Call Reporting Monitor users' activity with detailed reports and statistics. Accurately bill customers from third party applications. Make sure that the sales queue is answering to requests efficiently. A wide range of reporting tools available for administrators and management. Calling Card Support The Intersoft IP Telephony Professional calling card management features help providers extend their business to new areas. The calling card engine can be controlled from remote applications through the SOAP API, making automation a breeze. Calling card features are also very useful in enterprise environments. Callback Support The callback features can be configured in many ways, making various services possible. Providers can choose to deliver the best service to their customers. This is also a very interesting feature for businesses of all sizes. System Features Professional Controller Using the Professional Controller, companies can manage multiple Professional servers. Blazing fast navigation between remote systems, ability to update remote systems in one click.
Instant Messaging Fully-featured XMPP (Jabber) server integrated with the PBX engine. Wide range of Open Source, free Jabber clients available. The server supports presence, virtual cards, file transfers, and collaboration. Number Portability Can be integrated with national portability databases using an open API. Intersoft IP Telephony Professional is able to charge calls based on the telephony network of the destination number. ENUM Routing The ENUM routing support is fully configurable. If a destination is not available through ENUM, it will be dialed through the provider that is normally selected by the routing engine. Q.931 Channel Fallback System will try as many channels as selected in order to perform a call (based on the channel Q.931 response). Don't worry if a provider is down, the system will be able to originate the call. SIP Providers Support Supports as many SIP providers as you want to add. By adding more than one SIP provider, you can create redundant connections and optimize costs using Least cost routing. Supports Interface Cards The system can use PCI interface cards (Dahdi standard) to connect to PSTN network (ISDN PRI E1/T1/J1 or analog telephony). Increase system connectivity using local Telecom providers and offer failover to SIP channels. IAX Channels Support IAX channels can interconnect Intersoft IP Telephony servers with providers that offer support for the IAX protocol. All advanced features available for SIP, like call routing, failover, call concurrency etc. are also available on IAX channels. DID Number Management Manage public phone numbers allocations on clients and extensions easily. Export and import DIDs in no time using an interface designed to automate as much as logically possible. Advanced Call Routing and Fallback Choose the best call cost channel using intelligent route selection based on the time of call and call destination. The system minimizes costs, leads to provider independence, and increases the uptime of the communications system.
Limit Concurrent Calls The system can impose a certain limit of concurrent calls on interconnection channels and customers, which makes it very easily to build service plans that address different market segments. Sound Files Management Easily upload, delete and change sound files that are used by the system on prompts, messages, IVRs etc. The sound management is AJAX based, provides folders and multilingual support. Music on Hold Management The music on hold can be responsible for the customer mood after several minutes of waiting on the phone. Music on hold playlists can be easily organized and customized using the management interface. SOAP API Interface Interacting with third-party applications is possible using an opened SOAP protocol. Management level and PBX features of Intersoft IP Telephony Professional servers can be controlled from a remote application, making integration jobs a breeze. You do not have to pay more for integrations. Developer Plug-in Administrators can extend system capabilities, plug-ins are executed on system hooks. The API is fully opened for PHP developers. LiveMonitor Allows the administrator to gather information in real-time about the most important system parameters. Utilization graphs are generated by Intersoft IP Telephony Professional, so management will have an overview on the system utilization over time. Virtualization and Cloud Support Packaged and formally tested for Virtuozzo, OpenVZ, VMware, and Amazon EC2. The software is ready to be used in provider or enterprise environments, contributing to server consolidation, resources optimization, and costs minimization. High Availability Support Maximizes uptime by addressing hardware or even software failures. Ready for mission critical applications. Backup up by 4PSA expert support services. Scheduled Local and Remote Backup
System administrators can schedule server backups from the management interface. The backup module supports both incremental and full backups and can upload backup files to a remote storage server. Fully automated backup with restore options. Easy Upgrade from Interface Upgrade your Intersoft IP Telephony Professional installation directly from the web interface with only a click of the mouse. No complicated upgrade processes that involve server restarts or ridiculous downtimes. Integration Capabilities CallNow The feature allows Intersoft IP Telephony Professional extensions to be contacted from the Internet. Intersoft IP Telephony Professional end-users can publish a link on their website or include it in their email signature. When someone clicks this link, the system can make the connection between him and the Intersoft IP Telephony Professional user. CallNow Center is an important assistant to support, sales or other customer related people. Call API Call API interface allows Intersoft IP Telephony Professional users to use HTTP requests that support calls initiations, call listing, and call hangups and provide support for further plug-ins developments. Intersoft IP Telephony Desktop The innovative Intersoft IP Telephony Desktop adds calling features to Microsoft Windows business applications and click to call to any web application in the world.