Are you a Retailer? A Financial Institution?

Back Office

Are you a Retailer? A Financial Institution? Whatever your project in Europe, Monext provides you full support and guidance to build your innovative and secure payment solutions.

Edito Monext facilitates electronic payment transactions, whether performed with or without a card, at the point of sale, online or via mobile phone. Monext two syllables that mean so much. A simple name for an ambitious mission. As specialists in the field of electronic payments, we are 100% dedicated to managing the transactions of a global economy in which information and communication technologies play a crucial part. We are also resolutely forward-looking in our approach to this market, a market with great potential, a market that will be to a large extent what we make of it. Monext is a young company, but has an impressive pedigree in the electronic payments sector. Comfortable in the present, Monext looks to the future, anticipates change and allows people ane businesses to grow through easier and simpler transactions. Much more than just another type of currency, modern payment methods are becoming more numerous and diverse than ever before, offering us a whole raft of useful services. A range of tools are being developed in the electronic payment transactions field, offering new services such as customer loyalty schemes or helping deliver more efficient, more cost-effective management. Whilst promoting a greater volume payments, this new generation of transactions is far more important than their mere financial value. We are proud to be a part of this adventure, which brings benefits - to financial institutions,merchants, the business community and consumers alike. Christian Jain Président Monext

MONEXT, Partnering financial institutions Financial institutions are key customers with whom we have a close working relationship.the tasks that we perform together day after day are shaping a new environment in which electronic payments are user-friendly and tailored to all. Monext has developed a range of bespoke solutions for high street banks, retailer banks and payment institutions. Monext guides and advises financial institutions, helping them to process operations across their electronic money value chain, managing some or all cardholder related services (card issuance, transactions, authorisations etc) as wellas services for merchants (acquiring, data capture etc), both in France and throughout Europe. Offer your customers more value-added solutions through our products and services Offer your customers the card that s just right for them We have more than 25 years experience in card issuance and we manage a wide range of cards on a daily basis (credit cards, debit cards, combined credit-debit cards, affinity cards, co-branded cards, prepaid cards, corporate cards etc), both private label, domestic and international card schemes (VISA, MasterCard and French Cartes Bancaires). Stand out from the crowd with our innovative services Thanks to Monext, your card boasts a selection of innovative operational features (instant issuing, choice of PIN code, personalised services via the Cemacarte web site, contactless payment options, customer loyalty schemes, cash back). Entrust MONEXT with the management of your credit operations Our platform's flexibility enables us to cater to all credit requirements: revolving credit, purchase loans, fixed payment loans, instalment payment (subject to interest or interest-free) and more. Bringing borders down We are here to help you market your products and services on the European stage thanks to our cross border acquiring and cross border issuing solutions. You have access to a joint acquiring and issuing platform for your payment transactions and VISA and MasterCard card operations as well as a centralised multi-lingual customer service centre for the management of day-to-day operations and disputes.

Making your transactions secure Monext is an expert in the field of secure transactions, and as such, is able to offer you the peace of mind that comes with secure solutions for all your day-to-day payments (3D-secure, strong authentication, authorisations services, anti-fraud measures). Our services and products meet all relevant industry standards. Managing your electronic payments Outsource your back office and call centre services to Monext, we have 200 employees at your service. Open 24/7, our electronic payments call centre manages all card related requests (lost and stolen, authorisation requests, premium cardholder services, general enquiries). Over 150 banks use our services. We can manage all back office services relating to issuing, acquiring and dispute management tasks on your behalf. Dozens of banks have already entrusted the handling of all or some of their back office tasks to our specialist teams, who are experts in this field. SECURITY CARDS CONTACTLESS BLOCKING CORPORATE ACQUIRING AUTHORISATIONS CALL CENTRE ATM INSTANT ISSUING CROSS BORDER ACQUIRING LOYALTY SCHEME DATA CAPTURE DEBIT CREDIT PREPAID CARDS BACK OFFICE CROSS BORDER ISSUING 24/7 3D-SECURE BANK ANTI-FRAUD MEASURES DISPUTES PSP

MONEXT, Partnering merchants and the service industry Monext s objective is to facilitate transactions in France and Europe for both merchants and consumers. We have two product lines destined for the European merchant sector: Payline, our secure e-commerce payment solution, and Payavenue for centralised POS payments. These payment solutions offer multiple payment methods, multi-currency and multi-lingual options and are designed to help merchants expand beyond their national boundaries. Card present and card not present payments has been developed in order to respond to the challenges facing today s businesses. Payavenue offers merchants a centralised overview of their electronic payment, card-based or cheque-based transactions, regardless of the type of terminal used (virtual or POS), their geographical location or the number of sales outlets they possess. New operational features are added to Payavenue on a regular basis, offering even more precise transaction management capabilities. Payavenue is also a web application offering access to a whole range of activity monitoring reports as well as the day-to-day management of POS terminals. With Payavenue, merchant customers take back control over their electronic payments to get more than ever before out of their electronic payments. Monext provided the perfect solution to our statement of requirements. During the implementation and subsequently the operational phase; we have been able to judge for ourselves the professionalism and skill demonstrated by their teams. The innovative character of the Payline and Payavenue solutions was exactly what we needed to tackle the issues we faced in relation to our multi-channel challenges and our wish to completely centralise our payment acceptance operations. Thanks to this solution, we now have a single electronic payment system that enables us to manage over 10,000 POS efficiently and securely. Gilles Bourron Head of Cash Management and Insurance for the GIE PMU Thanks to Payavenue and Payline, the PMU can now manage card payments even more efficiently Thanks to Payavenue and Payline, the PMU can now manage card payments even more efficiently In order to offer its betting clients the option of paying by card In order to offer its betting clients the option of paying by card right across its network of sales outlets, the PMU entrusted right across its network of sales outlets, the PMU entrusted Monext with implementing and operating a card acceptance Monext with implementing and operating a card acceptance solution that will allow for the complete centralisation of solution that will allow for the complete centralisation of payments performed by card, either online or in sales outlets. payments performed by card, either online or in sales outlets. Additional innovative operational features are regularly added to Additional innovative operational features are regularly added to this solution, such as real time risk management or the PMU this solution, such as real time risk management or the PMU contactless private label card especially designed to enable the contactless private label card especially designed to enable the betting public to gamble online by opening a PMU internet betting public to gamble online by opening a PMU internet account. account.

is a secure multi-channel payment solution: with 160 million transactions per annum, Payline is used by more than 3,000 French and European online retailers, including major names such as Amazon, PMU, Oxatis, Sarenza, Veolia, Mondial Assistance, Go Voyages, TF1 Vision, Leetchi. Sales-focused, adaptable, easy to set up and use, Payline is aimed at all e-tailers - regardless of their size and offers features and functionalities that may be tailored to their specific requirements. What makes us stand out from the crowd? Efficiency through innovation: we re constantly focused on the future needs of internet and mobile internet users - one click payment, selective 3D secure, monitoring your sales real-time on your iphone or ipad. Payline and Payavenue enable you to centralize the management of your face-to-face and online transactions These two Monext products provide a single, centralized destination for your payments, allowing your e-commerce sites to be seamlessly integrated with your network of sales outlets in a way that will prove highly complementary. more sales less fraud on all channels worldwide More methods of payments, more contextualisation, higher conversion rates! Too often, the sole promise of a payment solution is not to loose any sales. Payline's promise is to make you win new sales. It will have escaped no-one's attention that 2011 saw the emergence and the diversification of on-line payment methods of all kinds. And this is only the beginning! Whether it be prepaid (WexPay, Moneybooker, Paysafecard...), mobile payments (Buyster),gift cards, private label cards and even ethical payments (wattisit.com), the list of new players keep growing. All this activity is good news all round for merchants. But contrary to what some would have you believe, there is no universal answer or panacea. When web surfing gets increasingly contextualised based on web surfers sophistication, the method of payment must also offer consumers relevant choices. Payline offers a broad solution which orchestrates and leverages our knowledge of consumer activity, the relevant consumer basket, the competitive environment, the fraud rate, the consumer behaviours of merchants who have entrusted their on-line activities to Payline. For Payline, the proliferation of payment methods is a huge and unprecedented opportunity for merchants... as long as they view this increase as an opportunity to boost their client conversion rate. By Didier BROUAT, Payline product manager

Expertise by MONEXT Monext has all the expertise and experience you expect from a specialist in electronic transactions, as its clients and industry professionals can attest Monext has over 30 years experience in the field of electronic payment transactions. More than half of our 480-strong team is composed of engineers specialising in innovative payment systems and solutions. They are fully committed to meeting the needs of each one of our clients, through turnkey or bespoke solutions that are effective, simple and rapid to deploy. Being electronic payment experts, we play an active part in market developments, whether these relate to regulatory, technological, security or socio-cultural issues. We constantly tailor our products and services to cater to the requirements of the market and our clients. As a pure player in this field, our expertise is acknowledged by both our customers and the industry as a whole. Since its foundation at the end of 2008, Monext has won several awards : Monext is partnering BNP Paribas in the creation of its European cross border issuing and acquiring packages. Thanks to our shared expertise, we are now able to offer a range of solutions enabling us to accompany our clients as they move onto the European stage, thus positioning ourselves as a major player on the European banking scene. Willy Dubost Senior Vice President Cards and Merchants Services, BNP PARIBAS An oscar for innovative payment solutions for its cross border acquiring solution, developed in partnership with BNP Paribas An oscar for innovative payment solutions for its instant issuing solution developed with PASS financial services

International by MONEXT Our ambition : become a leader on the European electronic payments market by offering the most appropriate solutions in an environment that is increasingly standardised Monext guides and advises major names in the retail and financial sectors in their drive to expand on the international stage. We operate in most European countries. We provide back office and multi-lingual call centre services from our offices in Aix-en-Provence and Manosque. Our goal is to help our clients adapt to the implementation of the Single Euro Payments Area (SEPA). With this in mind, we have developed both cross border issuing and cross border acquiring solutions. Monext is therefore one of the first processors in Europe to be capable of offering multi-currency, multi-lingual and multi-country payment solutions. Oney Portugal is proud to entrust Monext with the management of the group s private label cards We very much appreciate the flexibility and responsiveness of the Monext teams that have been working alongside our employees over the past few years, helping our business to expand. We can therefore look towards our future with confidence, knowing that we will be working side-by-side with Monext on our European growth strategy. For several years now, Oney Portugal has been using a solution specifically designed by Monext for the management of private label cards and retail credit facilities for Auchan, Decathlon, Aki, Leroy Merlin and Norauto outlets in Portugal. Nicolas Dreyfus Managing Director, Oney Portugal

Innovation by MONEXT Anticipating market developments and embracing new technologies in order to implement tomorrow s solutions today Innovation is at the very heart of Monext s strategy. Our task is to imagine, plan for and market payment methods for today and tomorrow. We are especially keen for our clients to take our innovations and truly make them their own, as it is only in this way that they will make the very most of these innovations. Innovation is ever-present at Monext, in our products for the merchant market, such as Payline or Payavenue, and in our dedicated finance sector solutions. Over the past few months, a selection of imaginative products and services have arrived on the scene and have been adopted by our customers: a cross border acquiring solution, the cross border issuing of corporate cards, instant issuance of EMV cards. Our new product development team works hand in hand with our clients and partners in all the fields that will be of major importance in tomorrow s payments industry: mobile payment, thin client solutions, IP-based payment solutions, card personalisation. This new service is already extremely popular with our clients. We are very pleased that thanks to Monext, we have been able to pioneer this service on a large-scale in France. We have found Monext to be a responsive, adaptable and extremely innovative partner, whose assistance has been invaluable in the successful rolling out of our PASS MasterCard card scheme. Frédéric Mazurier VP Finance, Risk management and Payment platforms, Carrefour Personal Finance Carrefour Banque, the financial services subsidiary of the Carrefour group, has, together with Monext, launched a largescale programme of instant EMV card issuance. Nearly 100 Carrefour financial services sales points are equipped with this new service, which will enable Carrefour customers to collect and start using their PASS MasterCard card immediately. The deployment of this new service strengthens the company s reputation as a forwardlooking business, as well as demonstrating its ability to tackle substantive security-related challenges.

Versatility by MONEXT Being able to buy or sell, whenever and wherever you want, across the globe, in a store, online or via your mobile phone the key to economic growth lies in the versatility of our transaction services Paying by card has grown steadily in popularity over the last few years at the expense of other payment methods. Cards are used almost everywhere, for both low and high-value purchases. Monext s contribution to this success story is to constantly develop new operational features designed to make our day-to-day lives easier: contactless payment, combined credit-debit cards, customer loyalty schemes, cash back etc. We were also ahead of our time in the field of e-commerce, having launched the Payline secure electronic payment solution as early as 1996. Initially designed for telephone order and online sales, Payline is ideal for all mobile environments, enabling secure payments to be made via PDA as well as by smartphone. Monext s approach to transactions can be summed up as follows : adapting to all payment channels and applications, to all situations, ensuring that making payments is easy. Payments, Europe and electronic payments Paper-based payments are increasingly being supplanted by electronic payments. Credit and debit cards are immensely popular in Europe. According to the ECB, cards made up almost 37% of cashless transactions carried out in Europe in 2007. In recent years, technological advances (the development of cardholder activated terminals supplying products and services, the huge growth in internet and mobile phone use) have given rise to new environments in which payments are performed by both businesses and consumers. We have therefore embarked on a new phase - that of payment services going electronic. There is a constant stream of new, innovative payment instruments using the internet or mobile phone as channels, operating through the banks or using private e-currency. Even if, for the time being, credit and debit cards still dominate the market, payment via mobile phone would seem to represent the future of payments, if we believe Jupiter Research, which predicts that half of all mobile phone users worldwide will use their phones to make payments between now and 2014, in other words, around 1 billion people more than in 2010. Régis Bouyala, author of les paiements à l heure de l Europe et de l e-paiement (Payments, Europe and electronic payments), published by Revue Banque.

Adaptability by MONEXT We have the capacity to adapt to developments in the market and the regulatory environment, to offer bespoke solutions for business and to tailor payment methods to individual consumers In every project that we undertake, no matter how complex, our watchwords are responsiveness and adaptability, characteristics that have enabled us to tackle numerous challenges. We are acutely aware that time to market is a crucial issue for our customers in a fiercely competitive payments market where far-reaching changes created by SEPA are only just beginning to make themselves felt. Our teams possess the flexibility and responsiveness to resolve any challenge you may be facing. In a constantly changing environment characterised by ongoing developments in the regulatory field (e.g SEPA, PCI DSS, PSD) and the arrival of new payment methods, electronic transaction processing is of great interest to many people. We aim to move towards this new future, together with our clients, so that they can participate in their own right in this revolution. This means giving them the chance to be the first to have access to the solutions that will be adopted by tomorrow s consumers. The Monext call centre a perfect example of responsiveness and adaptability Our 24/7 call centre is at the heart of every project we take on. Our services are constantly being developed to cater for the changing requirements of the market: introduction of new services, multi-lingual call centre agents, ongoing training. Furthermore, we tailor the size of our teams on a daily basis in line with periods of peak activity (annual sales, special occasions, holidays and public holidays).

Security by MONEXT Anti-fraud measures, authentication systems, secure servers we believe that security is the key to encouraging growth in the transactions market Every year we process hundreds of millions of payment transactions and large quantities of sensitive data. As a result, we must be able to give our customers a guarantee that the transfer and processing of all data is carried out securely. All our real-time transactions are protected by real-time security measures thanks to our authorisation and authentication systems (3D-secure). We also help fight fraud by means of a highly-effective, purpose-designed solution. Monext has its own security team that looks after the interests of the company and its clients in accordance with the requirements of the ISO 27001 information security standard. Monext has drawn up a security policy that it applies to all facilities management tasks it performs for its clients. In our role as a payments processor, we began the process of gaining PCI DSS certification for all our payment solutions several years ago. Our Payline and Payavenue payment acceptance solutions are now PCI DSS-certified, as is our electronic payments Customer Service Centre, one of only a few such centres in Europe to have received this certification. Our aim is for all our packages to be awarded PCI DSS certification by the end of 2012. All the sites and software solutions we use are audited every year by the relevant authorities, such as the Groupement Cartes Bancaires (the French card network), VISA and MasterCard. We pay great attention to ensuring we meet the relevant industry standards. Our strengths in terms of security 600 servers based in two data centres 60 systems managed in Aix-en-Provence 24/7 high availability A team of 200 dedicated payment systems engineers

MONEXT, Key figures 5 million calls p.a. 6,5 millions debit and credit under management cards 160 million online payment transactions Hundreds of millions of transactions 210 million cardholder payments 160,000 merchants accounts

MONEXT, The next generation of electronic transactions Every day, whether paying for an hour s parking, taking a ride on public transport, filling the car up, doing the weekly shop, buying something online or calling the lost and stolen card call centre, millions of people make use of our services. Founded in 2008, Monext offers advice and guidance to financial institutions and merchants, both in France and further afield, on how to ensure their electronic money value chain is handled with maximum efficiency. Our expertise in the field has long been acknowledged and is based on three key aspects: technological innovation, security and responsiveness. Our ability to create bespoke solutions is all-important in a sector in which every business wants to be able to offer tailor-made, secure services. Monext has been a subsidiary of Crédit Mutuel Arkéa since 2010. It has quickly become a key player in this rapidly-expanding market, both in France and the rest of Europe. Our aim is to become one of the top names in the European electronic payments field through both organic growth and targeted acquisitions. Monext currently partners its customers in 26 European countries. It employs 480 staff drawn from 17 different nationalities and boasts a turnover of more than 60 million euros. Our team members are based at our sites in Aix-en-Provence, Manosque and Paris-La-Défense. Would you like to find out more? Feel free to contact us. contact.com@monext.fr +33 (0)1 41 45 67 67 www.monext.eu

www.monext.eu