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Excellent organisations seek, develop and maintain trusting relationships with various partners to ensure mutual success. We are striving to create a world where European organisations are recognised as the benchmark for sustainable economic growth. Today, I m proud to say that already more than 30 000 organisations throughout Europe are implementing the EFQM Excellence Model. Obviously we have a lot to thank our Partners for! Our Partners represent a wide range of organisations: from other not-for-profit foundations to consultancies, from universities and other learning institutions. Yet, we all have one single goal: help others drive improvement to achieve sustainable growth by implementing the EFQM Excellence Model and sharing what works. We also share the same values. Yet there is more. Not only our partners do an outstanding job in promoting the importance of Sustainable Excellence regionally, they all instil a culture of excellence around themselves. I am very proud of the Partnerships EFQM has built up over the years, and I m happy to present in this Directory the organisations we work with. Léon Tossaint, Chief Executive Officer, EFQM 2
EFQM Shares What Works For the past twenty years we have shared what works between our Members organisations as a way to help them implement their strategies: a mission which is as important as ever. Through our network of Members, comprising private and public organisations of every size and sector, many active around the world, EFQM applies its expertise and extracts outstanding approaches by engaging with executives and front line managers. EFQM Members share a common goal; the pursuit of excellence. The EFQM Excellence Model provides a common framework and language that facilitates the effective sharing of information between organisations; transcending sectorial, cultural and maturity barriers. Becoming part of this network with enable you to engage with like-minded individuals, sharing experience and ideas to develop new, innovative and practical solutions to address the real challenges your organisation needs to overcome to become successful. The partners' meeting is an approach to capture and consolidate innovative ideas of experienced participants and put them to work in the EFQM community and beyond Partners' meetings are as important as a way of sharing good practice thereby demonstrating a key principle of excellence. 3
Our Partners AUSTRIA... 8 Quality Austria... 8 BELGIUM... 9 Bbest... 9 CHINA... 10 China Association for Quality (CAQ)... 10 COLOMBIA... 11 Fundacion Colombia Excelente... 11 CZECH REPUBLIC... 12 Czech Society for Quality... 12 DENMARK... 13 Ahrensberg Excellence Aps... 13 Evaluesense... 14 ECUADOR... 15 Roadmak Solutions Cia Ltda... 15 CODEFE... 16 EGYPT... 17 Creative Technology... 17 ESTONIA... 18 Estonian Association for Quality (EAQ)... 18 FINLAND... 19 Laatukeskus Excellence Finland... 19 FRANCE... 20 AFNOR Development... 20 GERMANY... 21 DGQ... 21 Initiative Ludwig-Erhard-Preis e.v. (ILEP)... 22 Excellence Europe GmbH... 23 Karin Walter Consult... 24 QMS... 25 QPlus Resources... 26 Sustainable Excellence Team... 27 Conceptual Quality... 28 4
IBK Management Solutions GmbH... 29 bmbg consult... 30 CF Your Advantage... 31 National Trainers in Germany... 32 GREECE... 33 Hellenic Management Association... 33 HUNGARY... 34 Hungarian Association for Excellence... 34 INDIA... 35 CII Institute of Quality... 35 IRAN... 36 Iranian Excellence Association (IEA)... 36 ISRAEL... 37 The Standard Institution of Israel... 37 ITALY... 38 Consorzio S.C.I.R.E.... 38 JORDAN... 39 King Abdullah II Centre for Excellence... 39 KAZAKSTHAN... 40 Kazakh Organization for Quality and Innovation Management... 40 LATVIA... 41 Latvian Society for Quality... 41 LITHUANIA... 42 Lithuanian Association for Quality Management & Innovation... 42 NORTHERN IRELAND & IRELAND... 43 Centre for Competitiveness... 43 NETHERLANDS... 44 Improve for all... 44 Help to Improve... 45 Stichting INK... 46 PALESTINE... 47 ID Management Consultants... 47 PERÚ... 48 CORFEP... 48 POLAND... 49 Umbrella... 49 Foundation for the Development of Wroclaw University of Economics... 50 PORTUGAL... 51 5
APQ... 51 Escola Superior de Ciências Empresariais... 52 Instituto Politécnico de Viana do Castelo... 52 ROMANIA... 53 Team4Excellence... 53 RUSSIA... 54 ROQ... 54 SAUDI ARABIA... 55 Excellence Pioneers-Consultants... 55 Valuable Excellence Services (VES)... 56 SCOTLAND... 57 Quality Scotland... 57 SLOVAKIA... 58 Slovak Society for Quality (SSK)... 58 SLOVENIA... 59 Metrology Institute of republic Slovenia, Ministry for Economic Development and Technology (MIRS)... 59 Slovenian Association for Quality and Excellence... 60 Slovenian Institute of Quality and Metrology... 61 UNIKATUM... 62 SPAIN... 63 Club Excelencia en Gestión... 63 National Trainers in Spain... 64 SWEDEN... 65 SIQ (Swedish Institute for Quality)... 65 SWITZERLAND... 66 SAQ (Swiss Association for Quality)... 66 ESPRIX Excellence Suisse... 67 Institute for Total Quality Management (ITQM)... 68 TQM Consulting Group Inc. (TQMCG)... 68 DOQS... 69 Gerhard Leu AG... 70 National Trainers in Switzerland... 71 TURKEY... 72 Kalder... 72 Seçkin Consultancy and Training Co. Ltd.... 73 UKRAINE... 74 Ukrainian Association for Excellence and Quality (UAQ)... 74 UNITED ARAB EMIRATES... 75 6
SKEA Sheikh Khalifa Excellence Award... 75 Sharjah Chamber of Commerce and Industry... 76 Shawqi Sajwani Quality Consultants... 77 Excellence Ship... 78 Meirc Training and Consulting... 79 Total Solutions for Quality & Excellence (TSQE)... 80 Hindawi Excellence Group (HEG)... 81 ID Management Consultants... 82 Business Box... 83 Synergy Performance Middle East FZ-LLC... 84 Balance Excellence... 85 Dubai Quality Group... 86 ECMC English Centre for Management Studies & Consultancy... 87 UNITED KINGDOM... 88 BQF... 88 Global Excellence Consulting... 89 Footloose... 90 Services ltd.... 91 UNITED STATES OF AMERICA... 92 Core Values Partners... 92... 93 7
AUSTRIA Quality Austria Partner Type: Partner Representative: Michaela Drascher and Nicole Mayer Executive: Konrad Scheiber Member of the Board Quality Austria and EFQM: Franz-Peter Walder Zelinkagasse 10/3 1010 Vienna Austria Licensed to run C2E and R4E and deliver Quality Austria BAT J2E L4E IAT EAT Validator QAT Andreas Redling Wolfgang Pölz Franz-Peter Walder Johann Sauermann Bernhard Tousek Nicole Mayer Michael Pierer Michaela Drascher New J2E Wolfgang Gliebe Harald Strommer New J2E E-mail: office@qualityaustria.com Phone: +43 127 48747 Website: www.qualityaustria.com 8
BELGIUM Bbest Partner Type: Representative Representative: Alexis Willems Executive: Ivo Verhaert Leuvensesteenweg 613 1930 Zaventem Belgium Licensed to run C2E and R4E and deliver Bbest BAT J2E L4E IAT EAT Validator Jacqueline van Rijswijk Alexis Willems New L4E E-mail: info@bbest.be Phone: +32 (0) 225 12814 Website: www.bbest.be 9
CHINA China Association for Quality (CAQ) Partner Type: Representative Representative: Mr Han Ling Executive: Dr Yonggang Duan No. 12 Zhong Jing Ji Road Xicheng Dist. 100032 Beijing China Licensed to run C2E and R4E and deliver E-mail: jianglin@caq.org.cn Phone: +86-10 66021408 10
COLOMBIA Fundacion Colombia Excelente Partner Type: Representative Representative: Gonzalo Arboleda Palacio Executive: Gonzalo Arboleda Palacio Carrera 5 No 69A 18 oficina 302 61 Bogota Colombia Licensed to run C2E and R4E and deliver Fundación Colombia Excelente BAT J2E L4E IAT EAT Validator Gonzalo Arboleda New J2E New L4E New IAT Hernán Moncada Lesama New J2E Tatiana Arboleda Bonnett New J2E New IAT E-mail: fundacion@colombiaexcelente.org Phone: +57 1 2173859 Website: www.colombiaexcelente.org 11
CZECH REPUBLIC Czech Society for Quality Partner Type: Representative Representative: Danuse Fiserova Executive: Petr Koten Ceska spolecnost pro jakost, z.s. Novotného lávka 200/5 110 00 Prague Czech Republic Licensed to run C2E and R4E and deliver Czech Society for Quality BAT J2E L4E IAT EAT Validator QAT Petr Koten Jan Hnatek Danuše Fiserova New J2E New L4E Vladimir Braun Alexander Nosek E-mail: fiserova@csq.cz Phone: +420 602 176 777 Website: www.csq.cz 12
DENMARK Ahrensberg Excellence Aps Partner Type: Distributor Representative: Allan Ahrensberg Scaeffergaardsvej 3A DK-2820 Gentofte Denmark Licensed to deliver Ahrensberg Excellence Aps BAT J2E L4E IAT EAT Validator Allan Ahrensberg New IAT Karsten Jensen E-mail: allan@ahrensbergexcellence.com Phone: +45 292 826 87 Website: www.ahrensbergexcellence.com 13
Evaluesense Partner Type: Licensed Trainer Representative: Kasper Mühlbach Executive: Kasper Mühlbach Hannemanns Allé 10U DK-2300 Copenhagen Denmark Licensed to run C2E and R4E and deliver evaluesense BAT J2E L4E IAT EAT Validator Kasper Mühlbach New J2E New L4E New IAT E-mail: khm@evaluesense.com Phone: +45 3131 8261 Website: www.evaluesense.com 14
ECUADOR Roadmak Solutions Cia Ltda Partner Type: Licensed Trainer Representative: Ursula el Hage Edificio Samborondon Plaza, oficina 107 Km 3, 5 via a Samborondon Ecuador Licensed to deliver Roadmak Solutions Cia Ltda BAT J2E L4E IAT EAT Validator Ursula El Hage New J2E New L4E E-mail: ursula@roadmak.com Phone: +593 4 6012658 Website: www.roadmak.com 15
CODEFE Partner Type: Representative Representative: Gabriel Rovayo Executive: Ursula El Hage Urb. Laguna Club Mz 14 solar 29 Guayaquil - Ecuador Licensed to run C2E and R4E and deliver CODEFE BAT J2E L4E IAT EAT Validator Ursula El Hage New J2E New L4E E-mail: uelhage@codefe.org Phone: (+593-4) 601 2659 Website: www.codefe.org 16
EGYPT Creative Technology Partner Type: Distributor Representative: Amira Nakhla Executive: Samuel Beshay 15 Abdalla Draz St., Ard Elgolf, Heliopolis 11341 Cairo Egypt Licensed to deliver Creative Technology BAT J2E L4E IAT EAT Validator Nashaat Nosshi Khalil New J2E New L4E New IAT Osama Abd El Aty Shendy Maha Mohamed El Kady New J2E New L4E New IAT Samuel Fayez Beshay New J2E New L4E New IAT Nancy Beshay Nakhla New J2E New L4E New IAT Hazem Baraka Amira Beshay New J2E New L4E New IAT Hazem Sharaf El-Din Youssef Al Wattar Dr. Ahmad Abdelmoneim Hala Al Khatib Zeyad Al-Tarawaneh E-mail : s.beshay@creative-middleeast.com Phone: +2 0122 214 0107 or +971 56 772 3832 Website: www.creative-middleeast.com 17
ESTONIA Estonian Association for Quality (EAQ) Partner Type: Representative Representative: Tiia Tammaru Executive: Tiia Tammaru Suur-Sõjamäe 10a Tallinn 11415 Estonia Licensed to run C2E and R4E and deliver Estonian Association for Quality BAT J2E L4E IAT EAT Validator QAT Tiia Tammaru E-mail : tiia.tammaru@eaq.ee Phone: +372 56 636 679 (Tiia Tammaru) / +372 5695 6005 (EAQ office manager) Website: www.eaq.ee Info: eaq@eaq.ee 18
FINLAND Laatukeskus Excellence Finland Partner Type: Partner Representative: Markus Meurman Executive: Tani Järvinen Keilaranta 16 02150 Espoo Finland Licensed to run C2E and R4E and deliver Laatukeskus BAT J2E L4E IAT EAT Validator QAT Heikki Niemi Elina Mäkinen Tani Jarvinen Markus Meurman Jorma Kajanus E-mail: info@laatukeskus.fi Phone: +358 207 791 470flaa Website: www.laatukeskus.fi 19
FRANCE AFNOR Development Partner Type: Partner Representative: Patrick Paris Executive: Olivier Peyrat 11 rue Francis de Pressencé 93571 La Plaine Saint-Denis Cedex France Licensed to run C2E and R4E and deliver AFNOR BAT J2E L4E IAT EAT Validator Patrick Iribarne Lassaad Gharbi Antoine Bastin Stephane Verdoux Chantal Attal- Vidal E-mail : patrick.paris@afnor.org Phone: + 33 (1) 41 62 80 00 Website: www.afnor.fr 20
GERMANY DGQ Partner Type: Partner Representative: Jochen Muskalla Executive: Christoff Pienkoss August Schanz Strasse 21A D-60433 Frankfurt Am Main Germany Licensed to run C2E and R4E and deliver Benedikt Sommerhoff DGQ BAT J2E L4E IAT EAT Validator E-mail: info@dgq.de Phone: +49 (0)69 9 54 24-0 Website: www.dgq.de 21
Initiative Ludwig-Erhard-Preis e.v. (ILEP) Partner Type: Partner Representative: Dr André Moll Executive: Dr André Moll Ludwig-Erhard-Strasse 16a 61440 Oberursel Germany Licensed to run C2E and R4E and deliver André Moll Gabriele Kohler Walter Ludwig Frank Slawik Birgit Otto Hermann Ziegler Jochen Muskalla Martin Holzwarth Norbert Kohlscheen Heike Mühlbauer Volker David Ilep BAT J2E L4E IAT EAT Validator QAT E-mail: info@ilep.de Phone: +49 6171-887688-1 Website: www.ilep.de 22
Excellence Europe GmbH Partner Type: Licensed Trainer Representative: Norbert Kaiser Bärenbühlgraben 15a 90451 Nürnberg Germany Licensed to deliver Excellence Europe GmbH BAT J2E L4E IAT EAT Validator Norbert Kaiser New J2E New L4E E-mail: office@excellence-europe.eu Phone: +49-911 6418578 Website: www.excellence-europe.eu 23
Karin Walter Consult Partner Type: Licensed Trainer Representative: Karin Walter Im Sigmundsgut 8, 69429 Waldbrunn Germany Licensed to deliver Karin Walter Consult BAT J2E L4E IAT EAT Validator Karin Walter E-mail : k-a.walter@web.de Phone: +49 (0) 6274 201853 24
QMS Partner Type: Distributor Representative: Hans Joachim Schneider Dr Pils Strasse 1 92266 Ensdorf Germany 18 Licensed to deliver QMS BAT J2E L4E IAT EAT Validator Hans Joachim Schneider Markus Garthoff Léon Bitar Yves Van Nuland Tim Anderson Lois Anderson Ehrtfried Beaumel Torsten Hohe E-mail : hans-joachim.schneider@qms.de Phone: +49 96 2491203 Website: www.qms.de 25
QPlus Resources Partner Type: Licensed Trainer Representative: Stefan Hagmann Ladenburger Strasse 91 D-69120 Heidelberg Germany Licensed to deliver Qplus Resources BAT J2E L4E IAT EAT Validator Stefan Hagmann New L4E New IAT E-mail : Stefan.Hagmann@qplusresources.de Phone: +49 170 3122170 Website: www.qplusresources.de 26
Sustainable Excellence Team Partner Type: Licensed Trainer Representative: Dr. Susanne Kaldschmidt Veilchengasse 61 84405 - Dorfen Germany Licensed to deliver Sustainable Excellence Team BAT J2E L4E IAT EAT Validator Dr. Susanne Kaldschmidt E-mail : Kaldschmidt@susex-team.de Phone: +49 8081 954477/ +49 172 5220600 Website: www.susex-team.com/ www.susex-team.de 27
Conceptual Quality Partner Type: Licensed Trainer Representative: Dr. Detlev Bohle Steinbahn 126 53721 Siegburg Germany Licensed to deliver Conceptual Quality BAT J2E L4E IAT EAT Validator Dr. Detlev Bohle E-mail : conceptual.quality@gmail.com. Phone: +49-176 6422 1982 28
IBK Management Solutions GmbH Partner Type: Licensed Trainer Representative: Carl-Andreas Dalluege Unterriethstrasse 37 65187 Wiesbaden Germany Licensed to deliver Andreas Dalluege IBK BAT J2E L4E IAT EAT Validator New IAT E-mail: cad@ibk.eu Phone: +49-611 5100417 Website: www.ibk.eu 29
bmbg consult Partner Type: Licensed Trainer Representative: Jan Hendrik Peters Eduard-Bilz-Str. 19 D-01445 Radebeul Germany Licensed to run C2E and R4E and deliver bmbg consult BAT J2E L4E IAT EAT Validator Jan Hendrik Peters E-mail: efqm@bmbg-consult.de Phone: +49 351 8956 256 Website: www.bmbg-consult.de 30
CF Your Advantage Partner Type: Licensed Trainer Representative: Dr Christian Forstner Sophienstr.94e 91052 Erlangen Germany Licensed to deliver CF Your Advantage BAT J2E L4E IAT EAT Validator Dr. Christian Forstner New J2E New IAT E-mail: CF@CFyouradvantage.com Phone: +49 172 821 3261 Website: www.cfyouradvantage.com 31
National Trainers in Germany Licenses managed by ILEP Germany J2E L4E IAT Dr. Rolf Gauert Frank D. Rückoldt Prof. Dr. Dirk Sauer Gerhard Thäsler Prof. Dr. Ralf Neuhaus Ursula Reck-Hog Klaus Radermacher Volker David Birgit Behrens-Otto Norbert Kohlscheen Heike Scherenberger Richard Schieferdecker Gabriele Kohler Grudo Großpietsch Gabriele Grala Joachim Rottluff Christine Garbe Frank Slawik Ingo Bergner Eckhard Hunger Heinz-Michael Dickmenn Jochen Muskalla Michael Kahr Hermann Ziegler Dieter Börner Werner Ebert Martin Holzwarth Jürgen Freisl Frank von Pablocki gerhard Thäsler Wiebke Anton Karina Reinert Harald Bontjer Tobias Höltzel Ulrich Shübel Guido Kaufmann Roland Kölsch Claudia Wolke-Riedel Bastian Simmerl Jürgen Stube Daniel Zacher Georg Faber Klaus Roeder Andrea Kaminski Ralf Neuhaus Petra Ohlhauser stephan koehler Wilfried Gross Michael Mezger Oliver Dersch Andreas Dalluege Fredi Barowitsch Karin Ferring Walter Reinert Peer-Christian Schach Hans Jahn Claudia Drege Klaus Schwenkmezger Rolf Gauert Martin Köning Torsten Moch Rüdiger Krüger Edeltraut Vomberg Meike Wilmowicz Heike Mühlbauer Karin Hauser Sabine Richter Reiner Serr Andreas Werner Alfred Zedelmaier Rainer Vieregge Michaela Koch Theo Neuer Constance Seeliger Steven Reres Heike Beilhardt Hanspeter Waldherr Saji Khullar Miriam Aumeier Dirk Baal Markus Baur Uwe Beloch Stephan Fuchs Dietmar Kohler Helena Schurz Gabriele Siegeln Melanie Tanneberger Prof. Dr. Jeremy Llewellyn Beatrice Marti Pinar Mayaoglu Beatrice Aregger Prof. Peter Knodt Philipp Sury Volker David Heinz-Michael Dickmann Martin Holzwarth Robert Jugan-Elias Klaus Radermacher Jochen Muskalla Ralf Neuhaus 32
GREECE Hellenic Management Association Partner Type: Representative Representative: Dimitra Bartzoulianou Executive: Constantinos Lambrinopoulos 200, Ionias Avenue& 61 lakovaton Str. GR 11144 Athens Greece Licensed to run C2E and R4E and deliver Hellenic Management Association BAT J2E L4E IAT EAT Validator Antony Spanos Lena Tzavara E-mail: certification@eede.gr Phone: +30 210 2112000 Website: www.eede.gr 33
HUNGARY Hungarian Association for Excellence Partner Type: Representative Representative: Mr Kálmán Szabó Executive: Mrs Karolina Sugár Tétényi út 93. 1119 Budapest Hungary Licensed to run C2E and R4E E-mail: info@kivalosag.hu Phone: +36 1 331-9311 Website: www.kivalosag.hu 34
INDIA CII Institute of Quality Partner Type: Representative Representative: Mr. Krishnan PM Executive: Mr. Vipin Shahi The K N Shenoy Centre Bharat Nagara 2nd Stage, Magadi Road Vishwaneedam Post, Bangalore - 560 091 Licensed to run C2E and R4E Contact Information E-mail: cii-iq@cii.in Phone: +91-80-2328 6085 / 7690 / 9391 Website: www.cii-iq.in / www.cii.in 35
IRAN Iranian Excellence Association (IEA) Partner Type: Representative Representative: Ms Nafiseh Payani Mr Mahdi Shafieezadeh Executive: Prof Saeed Sohrabpour Golazin Street Tehran Iran Licensed to run Iran EFQM National Award Licensed to run C2E and R4E Licensed to deliver the following trainings. The trainers and EFQM experts will be assigned from this list below and beyond IEA BAT J2E L4E IAT EAT Validator QAT Hans Van Beek New J2E New L4E New IAT Nenad Savic Celal Seckin New L4E Stefan Hagmann New L4E New IAT Tadeusz Buchacz E-mail: info@efqm.ir Phone: +98 88361070 36
ISRAEL The Standard Institution of Israel Partner Type: Representative Representative: Mr Isaac Rozenberger Executive: Mr Dany Goldstein 42 Chaim Levanon Street Tel Aviv 69977 Israel Licensed to run C2E and R4E and deliver Standard Institute of Israel BAT J2E L4E IAT EAT Validator Isaac Rosenberger New J2E New L4E New IAT Yaron Sheleg Beny Sade Mirit Ziman-Shomer Yuval Al Yagor Dov Perl Amir Fleisher Ruth Huberman Jacob Wittenberg E-mail : isaac@sii.org.il Phone: 050-6222650 Website: www.sii.org.il 37
ITALY Consorzio S.C.I.R.E. Partner Type: Representative Representative: Prof. Vittorio Cesarotti Executive: Prof. Gino Bella Via Giacomo Peroni 130 00131 - Roma Italy Licensed to run C2E and R4E Consorzio S.C.I.R.E. BAT J2E L4E IAT EAT Validator QAT Italo Benedini New J2E New L4E New IAT E-mail: cesarotti@uniroma2.it Phone: +39 0672597178 Website: www.consorzio-scire.it 38
JORDAN King Abdullah II Centre for Excellence Partner Type: Representative Representative: Sirsa Alaskar Executive: Eng.Haitham Al-Qa qaa King Abdullah II Centre for Excellence Business Park Building # 8 P. O. Box (143584), Amman (11814), Jordan Licensed to run C2E and R4E and deliver KACE BAT J2E L4E IAT EAT Validator QAT Yasera A. Ghosheh Haitham A. al-qa'qaa' Mohammed Adnan Kan an Widad Qutaishat Mohammad Alqudah Saif Alattar Osama Bassam Abu-Saleem E-mail: yasera.g@kaa.jo Phone: (+962 6) 5828693 or (+962 6) 5828643 Website: www.kace.jo 39
KAZAKSTHAN Kazakh Organization for Quality and Innovation Management Partner Type: Representative Representative: Dias Murzakhanov Executive: Prof. A. Abdrakhmanov 47 Minbayev street 050008 Almaty Kazaksthan Licensed to run C2E and R4E and deliver Azat Abdrahmanov Oleg Kainazarov KOQIM BAT J2E L4E IAT EAT Validator QAT E-mail: hedin_127@mail.ru Phone: +8 (727) 275-65-78 Website: www.quality-managers.org 40
LATVIA Latvian Society for Quality Partner Type: Representative Representative: Dzintars Putnis Brivibas 155/4 1012 Riga Latvija Licensed to run C2E and R4E and deliver Latvian Soc. For Quality BAT J2E L4E IAT EAT Validator Vanda Vaščenkova New IAT E-mail: birojs@kvalb.lv Phone: +37129193256 Website: www.kvalb.lv 41
LITHUANIA Lithuanian Association for Quality Management & Innovation Partner Type: Representative Representative: Dr. Dalius Serafinas Sauletekio Avenue 15-417 10224 Vilnius Lithuania Licensed to run C2E and R4E and deliver E-mail: info@qualityassociation.lt Phone: +370 628 55983 Website: http://www.kvalitetas.lt/en 42
NORTHERN IRELAND & IRELAND Centre for Competitiveness Partner Type: Representative Representative: George Wilson Executive: Bob Barbour The Innovation Centre NI Science Park Titanic Quarter Queen s Road BT3 9DT Belfast Ireland Licensed to run C2E and R4E and deliver Centre for Competitiveness BAT J2E L4E IAT EAT Validator QAT George Wilson New J2E New L4E New IAT E-mail: comete@cforc.org Phone: +44 (0)28 90 737950 Website: www.cforc.org 43
NETHERLANDS Improve for all Partner Type: Licensed Trainer Representative: Jacqueline van Rijswijk Molenheide 32 6027 PZ Soerendonk The Netherlands Licensed to deliver Improve for all BAT J2E L4E IAT EAT Validator Jacqueline van Rijswijk E-mail : Jacqueline.van.rijswijk@improve4all Phone: +31 624 613 271 Website: www.improve4all.nl 44
Help to Improve Partner Type: Licensed Trainer Representative: Riëtta Klijn Iekendonksevoort 63 5706 HH Helmond The Netherlands Licensed to deliver Help to Improve BAT J2E L4E IAT EAT Validator Riëtta Klijn E-mail: rietta.klijn@help2improve.eu Phone: +31 6 534 18863 Website: www.help2improve.eu 45
Stichting INK Partner Type: Representative Executive: Ruud Stassen PO Box 2057 3500 GB Utrecht The Netherlands Licensed to run C2E and R4E and deliver Ruud Stassen Ronald Stevens INK BAT J2E L4E IAT EAT Validator QAT E-mail : r.stassen@ink.nl Phone: +31-88 1266888 Website: www.ink.nl 46
PALESTINE ID Management Consultants Partner Type: Distributor Representative: Dr. Amjed Ghanim Star building Hitten Street-Near (nearby Ministry of Interior) Al Baloa Bireh West Bank - Palestine Licensed to deliver IDMC BAT J2E L4E IAT EAT Validator Amjed Ghanim Husam Abo Ali Abdelraheem Nizam Ahmed Murad Al-Qasem Tamer Subhi Al Ghanem Saaeddin Mohammed Ishtaiwi Yousef M. Qteit E-mail : amjed.ghanim@idmc.ps Phone: 00972 2401820 Website: www.idmc.ps 47
PERÚ CORFEP Partner Type: Representative Representative: Gabriel Rovayo Av. Comandante Espinar 203 Oficina 302 - Miraflores Oficina 302 Lima, Peru Licensed to run C2E and R4E and deliver CORFEP BAT J2E L4E IAT EAT Validator Ursula El Hage New J2E New L4E E-mail: grovayo@corfep.org / info@corfep.org Phone: +51 972724964 Website: www.corfep.org 48
POLAND Umbrella Partner Type: Distributor Representative: Mr Marcin Walczak Slawomir Brzozka Pawel kamecki Ul. Konstancinska 11 02-942 Warsaw Poland Licensed to deliver Umbrella BAT J2E L4E IAT EAT Validator Slawomir Brzozka Katarzyna Kaczmarczyk Bohdan Turowski E-mail : tadeusz.buchacz@umbrella.org.pl Phone: 00972 2401820 Website: umbrella.org.pl 49
Foundation for the Development of Wroclaw University of Economics Partner Type: Representative Representative: Tadeusz Buchacz Executive: Arkadiusz Wierzbic Komandorska 118/120 53-345 Wroclaw Poland Licensed to run C2E and R4E and deliver FDWUE BAT J2E L4E IAT EAT Validator Arkadiusz Wierzbic Tadeusz Buchacz E-mail : fundacja@ue.wroc.pl and arkadiusz.wierzbic@ue.wroc.pl Phone: +48 71 3680 911/ Mobile: +48 601 26 52 96 Website: www.fundacja.ue.wroc.pl 50
PORTUGAL APQ Partner Type: Representative Representative: Susana Monteiro Executive: António Ramos Pires Rua Carlos Alves. N3 Polo Tecnologico de Lisboa, N3 (Lt24) 1600-515 Lisboa Portugal Licensed to run C2E and R4E and deliver Patricia Carvalho Antonio Bento Susana Monteiro Jose Morais Santos APQ BAT J2E L4E IAT EAT Validator E-mail: geral@apq.pt Phone: 00351 214 996 210 Website: www.apq.pt 51
Escola Superior de Ciências Empresariais Instituto Politécnico de Viana do Castelo Partner Type: Licensed Trainer Representative: José Carlos Sá Executive: João Paulo Vieito Av. Miguel Dantas 4930-678 Valença Portugal Licensed to deliver Escola Superior de Ciências Empresariais BAT J2E L4E IAT EAT Validator Jose Oliveira E-mail : geral@esce.ipvc.pt Phone: 00351 258 809 679 Website: www.esce.ipvc.pt 52
ROMANIA Team4Excellence Partner Type: Representative Representative: Ovidiu Acomi Str. Strajerului Nr. 26, Constanta, Jud Constanta, Cod 900204, Romania Licensed to run C2E and R4E and deliver TEAM4Excellence BAT J2E L4E IAT EAT Validator Ovidiu Acomi Miruna Vitcu E-mail : office@team4excellence.ro Phone: +40 341 444111 Website: www.team4excellence.ro 53
RUSSIA ROQ Partner Type: Representative Representative: Yury Gusakov Executive: Gennady P. Voroin 19, Lenin Sloboda Str. Omega Plaza Russia Licensed to run C2E and R4E and deliver ROQ BAT J2E L4E IAT EAT Validator QAT Vorobyev Vadim New L4E Anatoly Safonov New J2E Galeev Evgeni E-mail : 01gusakov@mail.ru Phone: +7-495-640-0914 Website: www.mirq.ru 54
SAUDI ARABIA Excellence Pioneers-Consultants Partner Type: Licensed Trainer Representative: Dr. Mustafa Alem P.O. Box:3344 postal code21471 Jeddah Saudi Arabia Licensed to deliver Excellence Pioneers-Consultants BAT J2E L4E IAT EAT Validator Mustafa Alem E-mail: alem@excellencepioneers.biz or alem40@hotmail.com Phone: +966505600893 - Fax: +966126631249 Website: www.excellencepioneers.biz 55
Valuable Excellence Services (VES) Consulting & Training Partner Type: Licensed Trainer Representative: Mr. Waleed Shaaban Kingdom of Saudi Arabia Jeddah Madinah Road Gulf Plaza Center PO 13489 Jeddah 21493 Licensed to deliver Waleed Shaaban VES BAT J2E L4E IAT EAT Validator E-mail : info@ves-sa.com Phone : o Mobile : 00966 560 20 4610 o Tel/Fax : 00966 12 2613 066 Website: www.ves-sa.com 56
SCOTLAND Quality Scotland Partner Type: Partner Representative: Shona Angus Executive: Claire Ford West End House 28 Drumsheugh Gardens Edinburgh EH3 7RN Licensed to run C2E and R4E and deliver Quality Scotland BAT J2E L4E IAT EAT Validator QAT Claire Ford Ann Pike Janet Robertson Angela Howarth Sara Keane John Cannon E-mail : info@qualityscotland.co.uk Phone: +44 131 2255765 Website: www.qualityscotland.co.uk 57
SLOVAKIA Slovak Society for Quality (SSK) Partner Type: Representative Representative: Mr Milan Sestak Executive: Mr Miroslav Zafka Šoltésovej 14 811 08 Bratislava SLOVAKIA Licensed to run C2E and R4E and deliver E-mail : milan.sestak@ssk.sk Phone: +421415134122 Website: www.ssk.sk 58
SLOVENIA Metrology Institute of republic Slovenia, Ministry for Economic Development and Technology (MIRS) Partner Type: Representative Representative: Mateja Valenci Executive: Dr. Samo Kopa Tkalska ulica 15 3000 Celje Slovenia Licensed to run C2E and R4E and deliver MIRS BAT J2E L4E IAT EAT Validator QAT Rajko Novak New IAT Uros Guncar New J2E New IAT Nenad Savic Tatjana Fink E-mail : gp.mirs@gov.si Phone: +386 3 428 0750 Website: www.mirs.si 59
Slovenian Association for Quality and Excellence Partner Type: Licensed Trainer Representative: Mr. Janez Bencina Dimiceva 13 1000 Ljubjana Slovenia Licensed to deliver SZKO BAT J2E L4E IAT EAT Validator Rajko Novak Uros Guncar New J2E New IAT E-mail: info@szko.si Phone: +386 1 5898490 Website: www.szko.si 60
Slovenian Institute of Quality and Metrology Partner Type: Licensed Trainer Representative: Igor Likar Trzaska cesta 2 1000 Ljubjana Slovenia Licensed to deliver Rajko Novak SIQ (Slovenia) BAT J2E L4E IAT EAT Validator New IAT E-mail: marinka.dodic@siq.si Phone: + 386 1 5609 716 Website: www.siq.si 61
UNIKATUM Partner Type: Licensed Trainer Representative: Dr. Nenad Savič Adamičeva ulica 11 1230 Domžale Slovenia Licensed to deliver UNIKATUM BAT J2E L4E IAT EAT Validator QAT Dr. Nenad Savic E-mail: nenad.savic@unikatum.si Phone: 00386 41 695 818 Website: www.unikatum.si 62
SPAIN Club Excelencia en Gestión Partner Type: Primary Partner Representative: Susana Fábregas Executive: Ignacio Babé Calle Serrano Galvache, 56. Edificio Olmo, 3º. 28033. Madrid. Spain Licensed to run C2E and R4E and deliver CEG BAT J2E L4E IAT EAT Validator QAT Rafael Abajo Serafin Cuenca Ignacio Babe Josep Maria Costa Estany E-mail: gestor@clubexcelencia.org Phone: +34 91 383 62 18 Website: www.clubexcelencia.org 63
National Trainers in Spain Licenses managed by Club Excelencia en Gestión LICENSES MANAGED BY CEG Spain J2E L4E IAT Alejandro San Nicolás Medina Ana Carmen Fernández Mera Antonio Sánchez Aguado Belén López Pereiro Carmen Agudo García Cristina Gascón Llopis Eva Bistuer Vilaseca Gustavo Adolfo Amodeo González Ignacio Monfort Sanchis Javier Indave Martínez Jesús de la Escosura del Prado Jesús Emiliano Martín Pozas Jordi Besora Palou Jorge Reviriego Sanz José María López Sánchez José Miguel Carreño Quiñones Josep María Costa Estany Juan J. Guerrero Ortiz Juan Torrubiano Galante Laura Cuello Martínez Luz Moreno Sánchez Manuel F. Portero Ortiz María Begoña Delgado de la Calle Marta Catalina Cuadrado Natalia Vicente Loscos Olga Castro García Pau Negre Nogueras Pedro Beneit Sierra Rafael Abajo Merino Roberto Escudero Salamanca Rocío Martín Bonilla Serafín Cuenca Echevarría Silvia Pascual Ortiz Susana Fernández Acevedo 64
SWEDEN SIQ (Swedish Institute for Quality) Partner Type: Representative Representative: Fredrik Lundgren Executive: Jerry Karlsson Drakegatan 6, S - 412 50 Göteborg Kungsgatan 26, S - 111 35 Stockholm Sweden Licensed to run C2E and R4E and deliver SIQ Swedish Institute for Quality BAT J2E L4E IAT EAT Validator Fredrik Lundgren E-mail: siq@siq.se Phone: +46 31 723 17 00 Website: www.siq.se 65
SWITZERLAND SAQ (Swiss Association for Quality) Partner Type: Partner Representative: Siegfried Schmidt Executive: Peter Bieri Stauffacherstrasse 65/42 CH - 3014 Bern Switzerland Licensed to run C2E and R4E and deliver SAQ BAT J2E L4E IAT EAT Validator QAT Prof. Dr. Urs Bucher Thierry Kieffer Hugo Graf Siegfried Schmidt New J2E New L4E Raphael Granges E-mail: info@saq.ch Phone: +41 31 330 99 00 Website: www.saq.ch 66
ESPRIX Excellence Suisse Partner Type: Partner Representative: Osman Bayraktar Executive: Priska Wyser Lindenmoosstrasse 4 8910 Affoltern am Albis Switzerland Licensed to run C2E and R4E and deliver ESPRIX Excellence Suisse BAT J2E L4E IAT EAT Validator QAT Felix Horner New IAT Joachim Horner Franz Odermatt Osman Bayraktar Frank Paris New J2E E-mail: excellence@esprix.ch Phone: +41 44 281 0013 Website: www.esprix.ch 67
Institute for Total Quality Management (ITQM) TQM Consulting Group Inc. (TQMCG) Partner Type: Licensed Trainer Representative: Dr. Karl J. Koller P.O Box 85 CH-8142 Zurich-Uitikon Switzerland Licensed to deliver ITQM BAT J2E L4E IAT EAT Validator Dr. Karl J. Koller New J2E New L4E New IAT E-mail: info@itqm.ch Phone: +41 44 880 21 21 Website: www.itqm.ch 68
DOQS Partner Type: Licensed Trainer Representative: Dr. Frank Paris Moulin 26 2022 Bevaix Switzerland Licensed to deliver DOQS BAT J2E L4E IAT EAT Validator Dr. Frank Paris New J2E New IAT Dr. Maria Paris E-mail : frank.paris@doqs.ch Phone: Frank: + 41 7878 10 704 - Maria: + 41 7633 45 540 Website: www.doqs.ch 69
Gerhard Leu AG Partner Type: Licensed Trainer Representative: Gerhard Leu Feldenstrasse 4 3655 Sigriswil Switzerland Licensed to deliver Gerhard Leu AG BAT J2E L4E IAT EAT Validator Gerhard Leu NeW J2E New L4E New IAT E-mail : info@gerhardleu.ch Phone: +41 71 780 16 12 Website: www.g-leu.ch 70
National Trainers in Switzerland Licenses managed by SAQ Switzerland J2E L4E IAT Wolfgang Gliebe Urs Bucher Hugo Graf Muriel Rutishauser Beat Häfliger 71
TURKEY Kalder Partner Type: Partner Representative: Mr. Bercin Gun Executive: Mr. Eminoğlu Pilavci Buket Centrum İş Merkezi Aydınevler Sanayi Caddesi No:3 34854 Küçükyalı Istanbul Licensed to run C2E and R4E and deliver Kalder BAT J2E L4E IAT EAT Validator QAT Celal Seçkin New L4E Salih Arıman Zülal Kiziltas Sabri Bülbül New IAT Aykut Alp Yılmaz Sevket Fahri Özok Lütfi Ensari Taner Çavdar Müjgan Kerman Berker Telek Kadir Akbaş Kadir Erkan Berçin Gün E-mail: kalder@kalder.org Phone: (216) 518 42 84 Website: www.kalder.org 72
Seçkin Consultancy and Training Co. Ltd. Partner Type: Licensed Trainer Representative: Celal Ceçkin Ataköy 11. Kisim Nergis Blok D: 14 34156 Barkirkoy/ Istanbul Turkey Licensed to deliver Seçkin Consultancy and Training Co. Ltd. BAT J2E L4E IAT EAT Validator QAT Celal Seçkin New L4E E-mail : celal.seckin@seckinconsultancy.com/ celal.seckin@superonline.com Phone: +90 533 776 00 98/ +90 534 524 94 15 Website: www.seckinconsultancy.com 73
UKRAINE Ukrainian Association for Excellence and Quality (UAQ) Partner Type: Representative Representative: Mrs. Angelika Zentseva Executive: Mr. Petro Kalyta Mykilsko- Slobidska Str., 6-D 02002 Kiev Ukraine Licensed to run C2E and R4E and deliver Taras Kalyta UAQ BAT J2E L4E IAT EAT Validator E-mail : quality@quality.kiev.ua Phone: +380-44 5410532 Website: www.uaq.org.ua 74
UNITED ARAB EMIRATES SKEA Sheikh Khalifa Excellence Award Partner Type: Representative Representative: Wigdan Salih Executive: Prof. Hadi Eltigani Al Falah Street- Al Bateen Area P.O Box 110610 Abu Dhabi, United Arab Emirates (UAE) Licensed to run C2E and R4E and deliver SKEA BAT J2E L4E IAT EAT Validator QAT Tony Bendell New J2E New L4E New IAT Hadi El Tigani Hani Shaqlusi New J2E New L4E New IAT Maher Al Khatib Shouqi Al Yousuf New J2E New L4E New IAT Wigdan Faroug Khalil Dr. Emad Hussein Charmaine Roche Mazin Eltayeb Abusin E-mail : w.salih@ioe.ae Phone: +971508114590/+97126651818 Website: www.skea.ae 75
Sharjah Chamber of Commerce and Industry Partner Type: Representative Representative: Ms Nada Al Hajri Executive: Mr. Hussain Al Mahmoudi PO Box 580 Sharjah United Arab Emirates Licensed to run C2E and R4E and deliver Sharjah Chamber of Commerce and Industry BAT J2E L4E IAT EAT Validator Eisa Salim Alqaydi E-mail : quality@sharjah.gov.ae Phone: +971 6 530 2222 / 0097165938703-711 Website: www.sharjah.gov.ae 76
Shawqi Sajwani Quality Consultants Partner Type: Licensed Trainer Representative: Shawqi Sajwani P.O Box 57328 Dubai - UAE Licensed to deliver Shawqi Sajwani Quality Consultants BAT J2E L4E IAT EAT Validator Shawqi Sajwani E-mail : Shawqi.sajwani@shawqisajwani.com Phone: +971 5 6246456 Website: www.shawqisajwani.com 77
Excellence Ship Partner Type: Licensed Trainer Representative: Ali Fadhlani PO Box 6552 Dubai UAE Licensed to deliver Excellence Ship BAT J2E L4E IAT EAT Validator Ali Fadhlani E-mail : ali.fadhlani@excellenceship.com Phone: +971 506511716 Website: ali.fadhlani@excellenceship.com 78
Meirc Training and Consulting Partner Type: Licensed Trainer Representative: Samer K. Taher Suite 205, Al Khaleej Bldg, Karama PO Box 5883 Dubai, UAE Licensed to deliver MEIRC Training & Consulting BAT J2E L4E IAT EAT Validator Mohamed Alsinnawi E-mail: malsinnawi@meirc.com Phone: +971 4 4059076 Website: www.meirc.com 79
Total Solutions for Quality & Excellence (TSQE) Partner Type: Licensed Trainer Representative: Ahmad Nazmi Said P.O Box 30734 Abu Dhabi United Arab Emirates. Licensed to deliver TSQE BAT J2E L4E IAT EAT Validator Ahmad Nazmi Said New J2E New L4E New IAT E-mail : ahmad_nazmi@yahoo.com Phone: +971 2 6655273 Mobile: +971 50 8119123 Fax: +971 2 6655742 Website: www.tsqe.org 80
Hindawi Excellence Group (HEG) Partner Type: Licensed Trainer Representative: Dr. Ahmad Thougan Hindawi Emirates Towers, Level 41 Sheikh Zayed Road PO Box: 31303 Dubai United Arab Emirates. Licensed to deliver Hindawi Excellence Group BAT J2E L4E IAT EAT Validator Dr. Ahmad Thougan Hindawi Dr. Rami AlGharaibeh. Mr. Sharif AlShurafa. Ms. Jumanah AlDmour. Ms. Samah AlNouimi E-mail: chairman@hindawigroup.com Phone: +971 4 319 9368 Mobile: +971 50 394 6666 Website: www.hindawigroup.com 81
ID Management Consultants Partner Type: Distributor Representative: Dr. Amjed Ghanim Office 1201 Al Neyadi Building Airport road Abu Dhabi (P.O. Box 27989) United Arab Emirates - UAE Licensed to deliver IDMC BAT J2E L4E IAT EAT Validator Amjed Ghanim Husam Abo Ali Abdelraheem Nizam Ahmed Murad Al-Qasem Tamer Subhi Al Ghanem Saaeddin Mohammed Ishtaiwi Yousef M. Qteit E-mail : amjed.ghanim@idmc.ae Phone: 00972 2401820 Website: www.idmc.ps 82
Business Box Partner Type: Distributor Representative: Amira Beshay, Partner & Managing director Executive: Samuel Beshay, CEO Emirates Concorde tower, Al Maktoum street, P.O.Box: 118706 Riqqat Al Bateen, Deira Dubai, UAE. Licensed to deliver Business Box BAT J2E L4E IAT EAT Validator Nashaat Nosshi Khalil New J2E New L4E NEW IAT Osama Abd El Aty Shendy Maha Mohamed El Kady New J2E New L4E New IAT Samuel Fayez Beshay New J2E New L4E New IAT Nancy Beshay Nakhla New J2E New L4E New IAT Hazem Baraka Amira Beshay New J2E New L4E New IAT Hazem Sharaf El-Din Youssef Al Wattar Dr. Ahmad Abdelmoneim Zeyad Al-Tarawaneh Hala Al Khatib E-mail : s.beshay@businessboxuae.com Mobile: +971 56 772 3832 Tel: +9714 273 8778 Fax: +9714 273 8708 Website: www.businessboxuae.com 83
Synergy Performance Middle East FZ-LLC Partner Type: Licensed Trainer Representative: Laura Salasco Dubai Knowledge Village, Building 9, Suite 55 P.O.Box: 502221 Dubai, UAE. Licensed to deliver Synergy Performance BAT J2E L4E IAT EAT Validator Dr. Laura Salasco E-mail : laura.salasco@synergyperformance.org Mobile UAE: +971 50 240 2294 Mobile UK: +44 7928 975 333 Mobile Italy: +39 370 320 2682 Website: www.synergyperformance.org 84
Balance Excellence Partner Type: Licensed Trainer Representative: Dr Mohamed Shteawi Almurjan Tower #1003 Murmur Rd. / 31 Rd Street Danet, Abu Dhabi UAE Licensed to deliver Balance Excellence BAT J2E L4E IAT EAT Validator Dr Mohamed Shteawi New L4E E-mail : services@balanceexcellence.com Mobile: + 971 56 753 2646 Website: www.balanceexcellence.com 85
Dubai Quality Group Partner Type: Representative Representative: Salman Viralipurath Dubai Quality Group P.O.Box: 9278 Dubai, UAE. Licensed to deliver EFQM courses E-mail : info@dqg.org Mobile: +971 4 3431 950 Website: www.dqg.org 86
ECMC English Centre for Management Studies & Consultancy Partner Type: Licensed Trainer Representative: Dr. Eisa Salim Alqaydi P.O.Box: 43253 Sharjah UAE Licensed to deliver EFQM courses ECMC BAT J2E L4E IAT EAT Validator Eisa Salim Alqaydi New J2E New L4E New IAT E-mail : alqaydi@ecmc.ae Mobile: 00971509991543 Website: www.ecmc.ae 87
UNITED KINGDOM BQF Partner Type: Primary Partner Representative: Ms Diane Dibley Executive: Russell Longmuir BQF, 3 rd Floor, 53 New Broad Street, London EC2M 1JJ Licensed to run C2E and R4E and deliver BQF BAT J2E L4E IAT EAT Validator QAT Gail Tutcher New L4E Diane Dibley E-mail : mail@bqf.org.uk Phone: +44 (0)20 7654 5000 Website: www.bqf.org.uk 88
Global Excellence Consulting Partner Type: Licensed Trainer Representative: Mark Webster Hill House, 35 Spring Grove, Loughton IG104QD Essex United Kingdom Licensed to deliver Global Excellence Consulting BAT J2E L4E IAT EAT Validator Mark Webster New J2E New L4E New IAT E-mail: enquiries@markwebsterconsulting.com Phone: +44 (0) 2085320107 Website: www.globalexcellence-consulting.com 89
Footloose Partner Type: Licensed Trainer Representative: Norman Hughes 41 Northampton Road MK43 8PB Bedford United Kingdom Licensed to deliver Footloose BAT J2E L4E IAT EAT Validator Norman Hughes New IAT E-mail: info@normanhughes.co.uk Phone: +44 7860 360873 Website: www.normanhughes.co.uk 90
Services ltd. Partner Type: Licensed Trainer Representative: Mr. Tony Bendell Charnwood House, 17 Caythorpe Road Lowdham NG14 7DZ - NOTTINGHAM Licensed to deliver Services Ltd. BAT J2E L4E IAT EAT Validator Maher Al Khatib New J2E New L4E New IAT Tony Bendell New J2E New IAT E-mail: tony@servicesltd.co.uk Phone: +44 115 9669460 Website: www.servicesltd.co.uk 91
UNITED STATES OF AMERICA Core Values Partners Partner Type: Licensed Trainer Representative: Paul Grizzell Executive: Paul Grizzell 1661 Jewel Drive Woodbury MINNESOTA 55125 USA Licensed to deliver Core Vallues Partners BAT J2E L4E IAT EAT Validator Paul Grizzell E-mail : paul.grizzell@corevaluespartners.com Phone: 651.735.7716 Website: http://www.corevaluespartners.com 92
EFQM Avenue des Olympiades 2 5 th Floor B-1140 Brussels Belgium Tel: +32 2 775 3511 Fax : +32 2 775 3535 Email : info@efqm.org http://www.efqm.org EFQM 2013 93