Prudential Relocation

is transforming global mobility. SM As today s global economy evolves, corporations can become overwhelmed when faced with the uncertainty of their mobility strategies and increased financial commitments abroad. Finding a trusted and experienced ally to help guide them is crucial. Underlying our efforts is a commitment to providing clients and customers with unmatched value. We achieve this through our Value Triangle strategy: Product Leadership, Customer Intimacy and Operational Excellence. Together, these three disciplines are the foundation of how Prudential Relocation is transforming the face of global mobility. has the resources, strength and technology to help maximize your human capital investment. We simplify every phase of global relocations, letting you better allocate your time and money. Our expansive program offerings provide smart, flexible solutions to help grow and protect your most precious resource your relocating employees. 1

Our innovative, state-of-the-art enhancements help minimize stress and maximize productivity for our clients and their relocating employees. is committed to providing clients and employees with cutting-edge products, advanced technology and integrated services for their global mobility needs. Here are just a few of the many features offered in our expansive program: Global Workforce Development. A leader in cross-cultural training since 1963, our Global Workforce Development group has prepared thousands of people to live and work in over 100 countries worldwide. Our exclusive candidate assessment program and proven portfolio of global briefings, multicultural and team-building programs can prepare your employees to work effectively across borders and in an ever-changing global marketplace. Fully Automated and Integrated Accounting System. provides a single, easy-to-use global platform for managing all financial transactions. Global Transportation Services. We cut through the complexity of household goods transportation at every step of the process, allowing our management team maximum flexibility when scheduling and pricing moves. One Price Promise.SM This innovative program both grows and protects your human capital investment by mitigating risks, accurately estimating costs, and streamlining the relocation process. Global Consulting. From policy development to group move strategies, from expense tracking to reporting and communication, the Global Consulting group breaks down the complexities of relocation. Our dedicated specialists, with an average of 20 years of industry experience, have the skills and knowledge required to help our clients design creative, customized and costeffective relocation solutions. 3

We build trust with customers and relocating employees by anticipating client needs and delivering proactive solutions. believes that trust is something that grows over time. That s why we manage customers for their lifetime value. We focus on anticipating customer needs and providing proactive solutions that both grow and protect their human capital investment. We accomplish this through two distinct models: Assurance that services are being delivered efficiently and consistently. Availability in local time zones and local languages. Teams of functional specialists, whose technology and resources enable a higher level of service and flexibility, support these relationships. Our clients and relocating employees expect it and deserve it. Service and Account Management Models. Our account executives serve as a single point-ofcontact for the client. This ongoing commitment to dedicated account management is absolute. They provide: Advanced Technology. s significant investments in computing power, network integrity and Website functionality offer you and your employees streamlined communications and readily accessible information. And our online Relocation Center affords password-protected, anytime access to you and your relocating employees. Communication around mobility and industry trends. Consulting on programs and policies. Implementation support. Every relocating employee is assigned a single point-of-coordination their relocation counselor. They provide: Rich Resources. We also provide solutions through Prudential Real Estate. With more than 58,000 sales professionals and 1,800 offices with nationwide listings, and one of the best track records in the business, they can truly maximize the efficiency of your relocations. Constant communication through the entire process. 5

Streamlined, leading-edge service delivery and adherence to the highest business standards help keep your global workforce competitive. is dedicated to delivering unparalleled value not only in the quality of services we provide, but in the integrity and security of the business we conduct. Quality Management. We strive to exceed client and employee expectations by: Global Alliance Management. We manage our chosen alliance providers onsite, constantly reevaluating them to maintain quality of service. This means quicker response times to client inquiries, increased accessibility and enhanced teamwork among suppliers. Offering specialized Quality Management System training to all onsite center associates. Incorporating Sarbanes-Oxley compliance into our Quality Management System. Incorporating proven failure and risk analysis methods into our audit checklists. Defining, improving and implementing processes and deliverables through our Process Engineering Group. ISO 9001. These stringent business standards are based on the principle Say what you do, do what you say. These consistent guidelines help ensure that materials, products, processes and services fit the client s needs. Security. safeguards the integrity of all client and relocating employee information. We provide secure information transmission methods, security back-up controls, encryption and protected Website portals. As part of Prudential Financial, one of the most trusted and respected global financial services companies in the world, we do everything possible to help ensure the confidentiality and integrity of your information. Six SigmaTM Methodology. This unique system allows us to measure and eliminate defects, thereby providing clients and their relocating employees with the highest possible level of quality commitment. 7

Looking for stability and a company to manage your risks? Invest in, a global services mobility leader backed by a financial services leader Prudential Financial. Contact a local office for more information. Asia Hong Kong Pricoa Relocation Hong Kong Limited (852) 2804-6790 Telephone Shanghai Pricoa Consulting (Shanghai) Co. Ltd. (86 21) 6340-5000 Telephone Singapore Pricoa Relocation Asia Pte. Ltd. (65) 6536-1966 Telephone Taipei Pricoa Relocation Asia Pte. Ltd. (886 2) 2767-3166 Telephone Tokyo Pricoa Relocation Asia Pte. Ltd. (81 03) 5549-8700 Telephone Europe London Pricoa Relocation United Kingdom Ltd. 44 (0) 20 7838-5100 Telephone Paris Pricoa Relocation France SAS 33 (0) 1 39 12 00 60 Telephone Latin America Mexico City Mexico (52 55) 9171-1390 Telephone North America Dallas, Texas (888) 401-3602 Telephone Fort Wayne, Indiana (260) 496-9648 Telephone (866) 298-0456 Telephone Los Angeles, California Prudential Real Estate and Relocation Services (800) 666-6634 Telephone New York, New York (800) 637-7356 Telephone Phoenix, Arizona (800) 210-0299 Telephone Toronto Canada (800) 332-1825 Telephone Washington, D.C. (800) 523-3267 Telephone Call (800) 356-6834 in the U.S., or visit www.prudential.com/relocation for more information.