TENDER FOR HRMS & PAYROLL PROCESSING SERVICES FOR GOODS AND SERVICES TAX NETWORK (GSTN)

Tender Ref. No: GSTN/P&C/HRMS/09-2015/P 15 12 th October, 2015 TENDER FOR HRMS & PAYROLL PROCESSING SERVICES FOR GOODS AND SERVICES TAX NETWORK (GSTN) (Visit us at www: gstn.org.in) GOODS AND SERVICES TAX NETWORK Registered Office: Room no 255, North Block, New Delhi 110002 Corporate Office: 223-229, 2 ND Floor, The Janpath Hotel, New Delhi 110001 Tel: 23361645, Fax: 23361643 www.gstn.org.in CIN: U72200DL2013NPL249988

Table of contents SECTION I... 2 NOTICE INVITING TENDER (NIT)... 2 Key Details... 3 SECTION II:... 6 Instructions to Bidders... 6 2. Venue & Deadline for submission of proposals... 6 3. Late Bids... 7 4. VALIDITY OF QUOTATION:... 7 5. PERFORMANCE BANK GAURANTEE... 7 6. Spoc (Single Point of Contact)... 7 7. Contract Period... 7 8. LANGUAGE:... 7 9. AGENCY DETAILS:... 8 10. ACCEPTANCE OF TERMS & CONDITIONS:... 8 11. Goods and Services Tax Network s Right to terminate the Process... 8 12. Acceptance of part / whole bid / modification Rights there of... 8 GENERAL INSTRUCTIONS TO BIDDERS... 9 Scope of Services... 14 5. Prequalification criteria:... 36 Submission of Technical Bid... 40 Submission of Functional Scope... 42 Price Schedule... 43 Request for Clarification format... 44 Tender Response Cover Letter... 45 Methodology for Evaluation of Technical Proposal... 47 DECLARATION... 51 VENDOR INFORMATION FORM... 52 PROFORMA FOR PERFOEMANCE BANK GUARANTEE... 53 CHECK LIST OF THE DOCUMENTS TO BE SUBMITTED WITH THE BID... 54 1 P a g e

SECTION I NOTICE INVITING TENDER (NIT) Dated: 12/10/2015 To, Sub: Invitation of sealed quotation for HRMS and Payroll processing services for GSTN Office. 1. Goods and Services Tax Network (GSTN) is a Section 25 (not for profit), non- Government, private limited company. It was incorporated on March 28, 2013. The Government of India holds 24.5% equity in GSTN and all States of the Indian Union, including NCT of Delhi and Puducherry, and the Empowered Committee of State Finance Ministers (EC), together hold another 24.5%. Balance 51% equity is with non-government financial institutions. The Company has been set up primarily to provide IT infrastructure and services to the Central and State Governments, tax payers and other stakeholders for implementation of the Goods and Services Tax (GST). 2. Goods and Service Tax Network (GSTN) invites sealed tenders, from eligible and qualified bidders to provide Human Resource Management Solution (HRMS). The offering shall be on Software as a Service (SaaS) basis, Payroll processing & benefits administration services to GSTN. The Tender Document may be downloaded from GSTN website www.gstn.org.in. 2 P a g e

Key Details Tender reference number Name of work Place of availability of Tender Document. Pre Bid Meeting details Address will be confirmed on GSTN website Last date & time for submission of tender Address will be confirmed on GSTN website Place of tender opening Address will be confirmed on GSTN website Tender Opening details Earnest Money Deposit (EMD) GSTN/P&C/HRMS/09-2015/P 15 HRMS and Payroll processing services Web site of GSTN: http://www.gstn.org.in/ Any further amendment to Tender will placed on website only 20 th October, 2015 at 1200 hrs. Clarifications to be submitted as per format in Annexure-3 and minimum three days in advance of pre-bid meeting. 03 rd November, 2015 at 1500 hrs Goods and Services Tax Network Room No. 217, 2nd Floor The Janpath Hotel, Janpath, New Delhi-110001 OR Goods and Services Tax Network Room No. 226, 2nd Floor The Janpath Hotel, Janpath, New Delhi-110001 OR Goods and Services Tax Network East wing, 4th floor, World Mark -1, Aerocity, Delhi. Goods and Services Tax Network East wing, 4th floor, World Mark -1, Aerocity, Delhi. Technical Bids shall be Opened on 03 rd November, 2015 at 1630 hours Date of opening of Price Bid shall be informed separately to successful bidders after evaluation of technical bid Earnest Money Deposit (EMD) : Rs.51,000/- (Rupees Fifty One Thousand only) The EMDs shall be in the form of demand draft issued by a nationalized bank, or a Scheduled Bank in India favour of the Goods and Services Tax Network payable at New Delhi. GSTN shall not be liable to pay any interest on the EMD. The EMD of unsuccessful Bidders will be returned by GSTN, The EMD of the successful Bidder to whom a contract is awarded will be returned after the said Bidder provides the Performance Bank Guarantee (PBG). Any bid not accompanied by the EMD shall not be considered. 3 P a g e

It must consist of 02 envelopes containing following Envelope details Envelope-I ( PART-A) Shall consist of EMD, Technical Bid and all document pertaining to Qualifying requirement and Shall consist of sign & sealed tender document copy and the documents in check list. Envelope-II (PART-B) Price schedule only All the Two envelope should be sealed in another envelope and indicating TENDER NUMBER, BID OPENING DATE AND TIME Envelope & Dispatch The outside of the envelope should clearly indicate the Envelope no I or II, Name of the Bidder and his Address. In addition, the left hand corner of the envelope or container should indicate the Name of the work, TENDER NUMBER, BID OPENING DATE AND TIME. The Bidder has the option of sending the bid by Speed/Registered Post, in person only. GSTN takes no responsibility for delay, loss or non-receipt of tender documents within the stipulated date & time. Bids submitted by any other mode will not be accepted. Address for communication Address will be confirmed on GSTN website The SVP (Procurement) Goods and Services Tax Network Room No. 217, 2nd Floor The Janpath Hotel, Janpath, New Delhi-110001 Pramod.somnathe@gstn.org.in Mobile: 9910700774 OR Goods and Services Tax Network East wing, 4th floor, World Mark -1, Aerocity, Delhi 3. Tenderer may download the tender enquiry documents from the web site www.gstn.org.in and submit its tender by utilizing the downloaded document. 4. All prospective Tenderers may attend the Pre-Tender meeting. The venue, date and time indicated in the Key details above. 5. Tenderers shall ensure that their tenders, complete in all respects, are submitted to Sr. Vice President (P&C), Goods & Service Tax Network; Room No. 217, 2 nd Floor, The Janpath Hotel, New Delhi 110001 on or before the closing date and time indicated in the key details, failing which the tenders will be treated as late and rejected. 6. In the event of any of the above mentioned dates being declared as a holiday / closed day for the purchase organisation, the tenders will be received/opened on the next working day at the appointed time. 4 P a g e

7. GSTN takes no responsibility for delay, loss or non-receipt of tender documents sent by post either way. 8. GSTN reserves the right to accept or reject any or all of the tenders in full or in part including the lowest bid without assigning any reasons or incurring any liability thereof. For & on behalf of Goods and Services Tax Network Pramod B Somnathe Sr. Vice President (P&C) Note: As we are planning to shift to our new office, address for pre-bid, bid submission and bid opening will be updated well in advance on GSTN website. 5 P a g e

SECTION II: Instructions to Bidders 1. Bid Security (EMD - Earnest Money Deposit): Bidders shall submit, along with their Bids, EMD (amount specified in the tender notification table), in the form of a Demand Draft drawn from any Scheduled bank in favour of Goods and Services Tax Network (GSTN) payable at New Delhi branch. EMD in any other form will not be accepted. a. The EMD is interest free. b. The EMD, for the amount mentioned above, of successful bidder would be returned upon submission of Performance Bank Guarantee. The EMD of all unsuccessful bidders will be refunded by Goods and Services Tax Network (GSTN) at the earliest post signing of agreement and submission of the PBG by the successful bidder. c. The bid submitted without EMD, mentioned above, will be rejected without providing any further opportunity to the bidder concerned. d. The bidder shall extend the validity of the offer and EMD on request by Goods and Services Tax Network e. The EMD may be forfeited, If a bidder withdraws its bid during the period of bid validity 2. Venue & Deadline for submission of proposals I. Proposals, in its complete form in all respects as specified in the Tender, must be submitted to Goods and Services Tax Network (GSTN) as specified in the Key details Table. II. Last Date & Time of submission: As given in the Key details Table III. Goods and Services Tax Network (GSTN) may, in exceptional circumstances and at its discretion, extend the deadline for submission of proposals by issuing an addendum, in which case all rights and obligations of Goods and Services Tax Network (GSTN) and the bidders previously subject to the original deadline will thereafter be subject to the deadline as extended. 6 P a g e

3. Late Bids Bids received after the due date and time as specified in the Tender Notification Table (including the extended period if any) for any reason whatsoever, shall not be entertained by Goods and Services Tax Network. 4. VALIDITY OF QUOTATION: Quotation shall remain valid for a period of 180 days from the date of bid opening. 5. PERFORMANCE BANK GAURANTEE The Supplier shall submit a Performance Bank Guarantee (PBG) for 10% of the value of PO on a non-judicial stamp paper of appropriate value and from any Scheduled Bank within 21days of receipt of PO. The format for the same shall be provided by GSTN along with PO. Performance Security should remain valid for a period of 2 months beyond the date of completion of all contractual obligations of the supplier including warranty obligations. The proceeds of the performance security shall be payable to the GSTN as compensation for any loss resulting from the Supplier s failure to complete its obligations under the Contract. If the successful Bidder fails to furnish a Performance Bank Guarantee, then the Earnest Money Deposit shall be liable to be forfeited by the GSTN. The format of Performance Bank Guarantee is attached as Annexure - 8. 6. Spoc (Single Point of Contact) GSTN shall appoint an Officer-in-charge as the SPOC for this project. He / she shall be single point of contact for all technical directions or decision related to the project. 7. Contract Period The Contract period would 03 (Three) years from Go-Live. Contract can be further extended on mutual agreement basis. 8. LANGUAGE: The bid and all related correspondence and documents in relation to the bidding process shall be in English language. Supporting documents and printed literature furnished by the bidder with the bid may be in any other language provided that they are accompanied 7 P a g e

by translations of all the pertinent passages in the English language, duly authenticated and certified by the bidder. Supporting materials, which are not translated into English, may not be considered. For the purpose of interpretation and evaluation of the bid, the English language translation shall prevail. 9. AGENCY DETAILS: The Agency to fill in the vendor detail form enclosed with this Tender Document as Annexure 7 and same may be forwarded along with quotation. 10. ACCEPTANCE OF TERMS & CONDITIONS: Bidders are requested to submit the sealed and signed copy of this tender document along with quotation as acceptance of all terms & conditions. 11. Goods and Services Tax Network s Right to terminate the Process i. Goods and Services Tax Network (GSTN) reserves the right to accept or reject any proposal, and to annul the bidding process and reject all proposals at any time prior to award of agreement, without thereby incurring any liability to the affected bidder or bidders or any obligation to inform the affected bidder or bidders of the grounds for actions taken by Goods and Services Tax Network. ii. iii. iv. GSTN is accepting the bids on a no cost no commitment basis. Goods and Services Tax Network (GSTN) makes no commitments, express or implied, that this process will result in a business transaction with anyone. This Tender does not constitute an offer by Goods and Services Tax Network. The bidder s participation in this process may result in Goods and Services Tax Network (GSTN) selecting the bidder to engage in further discussions and negotiations toward issue of LOA. The commencement of such negotiations does not, however, signify a commitment by Goods and Services Tax Network (GSTN) to issue LOA or to continue negotiations. Goods and Services Tax Network (GSTN) may terminate negotiations at any time without assigning any reason. 12. Acceptance of part / whole bid / modification Rights there of I. Goods and Services Tax Network (GSTN) reserves the right to accept or reject wholly or partly bid offer, or modify the technical specifications / quantities / requirements mentioned in this Tender including addition / deletion of any of the item or part thereof after pre-bid, without assigning any reason whatsoever. No correspondence in this regard shall be entertained. Goods and Services Tax Network (GSTN) also reserves the unconditional right to place order on wholly or partly bid quantity to successful bidder. 8 P a g e

SECTION - III GENERAL INSTRUCTIONS TO BIDDERS 1. The Bids are to be submitted as per two bid system i.e. Technical bid and Financial Bid. a. The technical bid shall consist of EMD, Technical Bid and all document pertaining to Qualifying requirement and Shall consist of sign & sealed tender document copy and the documents in check list. b. Financial bid should contain the rates quoted for the services to be provided as per instructions given in the bid document, and in prescribed price schedule. 2. All entries in the Bid form should be legible and filled clearly. Any overwriting or correction which is unavoidable has to be signed by the authorized signatory. 3. Each page of the Bid document and papers submitted along with, should be numbered, signed and stamped by the authorized signatory as a token of acceptance of the terms and conditions laid down by GSTN. 4. The bidder shall quote for all the items of Financial Bid (Annexure-2) failing which the bid shall be considered nonresponsive, incomplete and bid will be summarily rejected. 5. Bid incomplete in any way will be rejected out rightly. Similarly conditional Bids will also be rejected out rightly. 6. Pre-Qualification and Technical Bids will be scrutinized, by the evaluation committee as constituted by GSTN to check all requisite and relevant documents and their authenticity. The Bidders who s Technical Bids are accepted will be informed about the date and time of opening the Financial Bids. 7. In case the successful Bidder declines the offer of Contract, for whatsoever reason(s), his EMD will be forfeited. 8. Confidentiality: All drawing or technical particulars supplied by GSTN to the Supplier are to be kept confidentially and no part of it should be shared with anyone other than the authorized persons, without express written permission from GSTN. 9 P a g e

9. Force Majeure : a. Definition i. For the purposes of this Purchase order, Force Majeure means an event which is beyond the reasonable control of a Party, is not foreseeable, is unavoidable and not brought about by or at the instance of the Party claiming to be affected by such events and which has caused the non-performance or delay in performance, and which makes a Party s performance of its obligations hereunder impossible or so impractical as reasonably to be considered impossible in the circumstances, and includes, but is not limited to, war, riots, civil disorder, earthquake, fire, explosion, storm, flood or other extreme adverse weather conditions, strikes, lockouts or other industrial action, confiscation or any other action by Government agencies. ii. Force Majeure shall not include insufficiency of funds or inability to make any payment required hereunder. b. Measures to be Taken i. A Party affected by an event of Force Majeure shall continue to perform its obligations under the Purchase order as far as is reasonably practical, and shall take all reasonable measures to minimize the consequences of any event of Force Majeure. ii. A Party affected by an event of Force Majeure shall notify the other Party of such event as soon as possible, and in any case not later than fourteen (14) days following the occurrence of such event, providing evidence of the nature and cause of such event, and shall similarly give written notice of the restoration of normal conditions as soon as possible. iii. Any period within which a Party shall, pursuant to this Purchase order, complete any action or task, shall be extended for a period equal to the time during which such Party was unable to perform such action as a result of Force Majeure. iv. In the case of disagreement between the Parties as to the existence or extent of Force Majeure, the matter shall be settled according to arbitration clause of this Purchase order. 10. Arbitration: a. Any unresolved dispute or difference whatsoever arising between the parties to this Purchase order out of or relating to the construction, meaning, scope, operation or effect of this Purchase order or the validity of the breach thereof shall be referred to a sole Arbitrator to be appointed by mutual consent of both the parties herein. The Arbitration proceedings will be held at New Delhi, India. b. The parties agree that any decision for Award of any Arbitral Tribunal pursuant to this clause shall be a domestic award and final, conclusive and binding upon the parties and any person affected by it. The parties also agree that any arbitration award rendered pursuant to this clause may be enforced by any court of competent jurisdiction. 10 P a g e

c. During any period of arbitration, there shall be no suspension of this Purchase order. 11. Termination : a. GSTN may terminate the Contract upon written notice to the Contractor in the event that: i. The Contractor fails to deliver the products and implement the solution or perform the Works within the timelines specified in the Contract. ii. The Contractor commits a material breach of the Contract and fails to cure such default(s) to GSTN s satisfaction, in line with the terms of Contract, within 30 (thirty days) after receipt of notice of breach. iii. There has been breach of the SLAs in such manner that the ceiling for Price Reduction in relation to such breaches has already been exhausted. iv. Serious discrepancy in the quality of service is observed. v. Serious discrepancy is observed in the quality of manpower deployed by the Contractor. vi. The Contractor becomes insolvent or bankrupt, assigns all or a substantial part of its business or assets for the benefit of creditors, permits the appointment of a receiver for its business or assets, becomes subject to any legal proceeding relating to insolvency or the protection of creditors rights or otherwise ceases to conduct business in the normal course; provided that this right to termination shall not apply if the other party is ordered to be wound up by the court for the purpose of a bona fide reconstruction or amalgamation. vii. In the event of termination hereunder, GSTN will pay to the Contractor all fees as specified in the Scope of Work and expenses for Works completed and accepted by GSTN up to the termination date. viii. The Contractor may terminate the Contract upon written notice to the GSTN in the event that GSTN commits a material breach of the Contract and fails to cure such default to Contractor s reasonable satisfaction, in line with the terms of Contract, within 30 (thirty days) after receipt of such notice of breach and Contractor serving a Notice of Termination with clear 90 days notice period thereafter. 12. Termination without cause a. GSTN may, at its option, terminate whole or any part of the Works or the Contract forthwith without citing any cause at any time by giving no less than three months (3) prior written notice to the Contractor and make payment as per clause (g) above. 13. Tendering Expense The tenderer shall bear all costs and expenditure incurred and/or to be incurred by it in connection with its tender including preparation, mailing and submission of its tender and for subsequent processing the same. GSTN will, in no case be responsible or liable for any such cost, expenditure etc regardless of the conduct or outcome of the tendering process. 11 P a g e

14. Alteration and Withdrawal of Tender The tenderer, after submitting its tender, is permitted to alter / modify its tender so long as such alterations / modifications are received duly signed, sealed and marked like the original tender, within the deadline for submission of tenders. Alterations / modifications to tenders received after the prescribed deadline will not be considered. No tender should be withdrawn after the deadline for submission of tender and before expiry of the tender validity period. If a tenderer withdraws the tender during this period, it will result in forfeiture of the earnest money furnished by the tenderer in its tender. 15. Contacting GSTN From the time of submission of tender to the time of awarding the contract, if a tenderer needs to contact GSTN for any reason relating to this tender enquiry and / or its tender, it should do so only in writing. In case a tenderer attempts to influence GSTN in GSTN s decision on scrutiny, comparison & evaluation of tenders and awarding the contract, the tender of the tenderer shall be liable for rejection in addition to appropriate administrative actions being taken against that tenderer, as deemed fit by GSTN. 16. Disqualification The proposal is liable to be disqualified in the following cases or in case bidder fails to meet the bidding requirements as indicated in this tender: a) Proposal not submitted in accordance with the procedure and formats prescribed in this document or treated as non-conforming proposal. b) During validity of the proposal, or its extended period, if any, the bidder increases its quoted prices. c) The bidder s proposal is conditional and has deviations from the terms and conditions of tender. d) Proposal is received in incomplete form. e) Proposal is received after due date and time. f) Proposal is not accompanied by all the requisite documents. g) Information submitted in technical bid is found to be misrepresented, incorrect or false, accidentally, unwittingly or otherwise, at any time during the processing of the contract (no matter at what stage) or during the tenure of the contract including the extension period if any. h) Financial bid is enclosed with the same envelope as technical bid. 12 P a g e

i) Bidder tries to influence the proposal evaluation process by unlawful/corrupt/fraudulent means at any point of time during the bid process. j) In case any one party submits multiple proposals or if common interests are found in two or more bidders, the bidders are likely to be disqualified, unless additional proposals/ bidders are withdrawn upon notice immediately. 13 P a g e

Section III Scope of Services 1. The company believes that human capital should be managed professionally, hire, train and nurture good talents, reward them as per industry and create a better work life balance within the organization. This is very much required for the effective utilization of manpower and optimum performance for the growth of the organization. The company is looking for a good HRMS Application for automation of all HR activities which should be informative, interactive, innovative, flexible, technology driven, easy to use, accessible on the move, process and system oriented for giving peace of mind to employees allowing them to concentrate maximum on their core areas. 2. GSTN is soliciting proposals from firms having experience in providing Human Resource Management Solution (HRMS) and Payroll processing & benefits administration services through Software as a Service (SaaS) environment. The service should have following features: 1) The cloud service, including compute, data stores, backups, logs, DR sites etc., must reside and operate within India. 2) Is fully operated and maintained by the vendor. 3) Staff maintaining GSTN instance must be maintained and operated by Indian Citizens. 4) The Configuration parameters, data stores, Logs related to GSTN must remain within Data centres and must not move out of data centres, in any format/manner whatsoever, without express written permission from GSTN. 5) Provides web based self-service to all employees of GSTN. 6) The proposed software must be web based and should work on popular web browsers like Windows Internet Explorer 6.0 & above, Mozilla Firefox, Goggle Chrome and any other equivalent browsers. 7) The solution shall be highly scalable and flexible in accommodating expansions to the other branches of GSTN in future. 8) Is exclusively delivered via a vendor-hosted solution. 9) Is accessible via the internet without need of any specific client application on the workstations accessing the solution. 10) Vendor must also operate a help desk that will be available to GSTN personnel between 9:00 AM 6:00 PM Monday to Friday. 11) 2 ways integration with Tally (Financial accounting system implemented at GSTN) for pay-outs to be made and receipt of information about pay-outs made. 14 P a g e

3. Attributes of SaaS, as defined by GSTN for this procurement and project include the following (to be provided at no additional cost): A. No hardware or commodity software upgrade charges, i.e., no infrastructure replenishment a. Charges or fees is included in the annual costs B. No hardware (i.e., servers, disk arrays, etc.) on site at GSTN a. No costs for changes that are mandated by tax tables, IRS regulations, DOL regulations, etc. C. Robust backup service is provided D. Robust Disaster Recovery Plan and Services are provided. E. Monthly service management reports are provided related to transactions, service levels, system uptime, member web access, web page hits F. Monthly service management meetings are held to discuss performance, enhancements, needs G. Defects are addressed promptly and permanently H. Internal security and network vulnerability audits and analysis are conducted no less frequently than every 6 months by the SaaS provider and results shared with GSTN I. GSTN may (if felt necessary) conduct its own security and network vulnerability audits and analysis no less frequently than every 6 months J. Secured solution with complete confidentiality of GSTN data K. The system should be customizable to meet GSTN s requirements in present and future L. Internet based access the vendor s site with reasonable bandwidth consumption M. Activities managed from the SaaS vendor s central locations rather than at each customer's site (i.e., at client 1, at client 2, at client 3, etc.), enabling customers to access applications remotely via the Web N. Centralized feature updating, patch updations which eliminates the need for GSTN to download patches and upgrades. O. Services to transition to another SaaS provider are defined, described, and priced as part of the proposal P. The solution shall have customizable workflows (atleast 2 approval levels) for workflow based approval systems 4. Detailed functional scope of HRMS is provided below: A. Study and understand the Existing Systems, Policies, Procedures, Rules & Structures B. Submission of Implementation Plan and Sign off C. Master file Setup, configure, Implement Organization Management System Employee Management System Attendance Management System Leave Management System Payroll Management System Recruitment and On-Boarding System 15 P a g e

Performance Management System Learning and Development System Employee Life Cycle Management System Reimbursement Management [e-pay] System Travel Management System E-Separation Exit Management System Query Management System Manager s Self Service System Employee s Self Service System HR Analytics Dashboard MIS Reports HR Budgets Cost Monitoring Analysis HR Intranet D. Knowledge Transfer [Module-wise Training] & FAQs User Guide on each Modules E. Benefit Administration Provident Fund F. Payroll Processing and Taxation Services G. Integration with Financial accounting system at GSTN A. Understand the Existing Systems Policies, Procedures, Rules & Structures Study and understand the existing systems, policies, procedures, rules and structures already in force. This will include action-wise processes applicable for recruitment, training, appraisal, payroll, leave, attendance, exit etc. with approval matrix as applicable. Gap analysis has to be done and necessary suggestion or recommendation has to be provided as and when required wherever applicable for the smooth running of the proposed HRMS System. B. Submission of the Implementation Plan and Sign off Project Implementation Plan has to be finalized within 5 working days from the project start date. The plan has to include phase-wise activity to be completed within the specified time frame, expected deliverables, project team identified from both side with their roles and responsibilities and man days to be utilized for the entire project. Project plan sign off from both parties are mandatory for better clarity, successful implementation and smooth running of the project. C. Master Setup - configure - Implement - Module-wise Details 1. Organization Management System Organizational structure is important for any growing company. It defines the scope of acceptable behavior within an organization, its lines of business, authority and accountability, and to some extent the organization's relationship with its external environment. More specifically, it shows the pattern or arrangement of jobs and groups of jobs within an organization and it is more than an organizational chart. HRMS - Organization Structure Master setup, configuration of various structures and sub structures will cover the following activities with expected deliverables as listed below : 16 P a g e

Scope of Activities Deliverables Discussion and Understanding of Fully Configured Organisation various types of structures existing Structure in HRMS deployed with and expected in future following details completed and Master Setup for the Structure running successfully : Understand the LOBs / Sub-Layers Function and Sub-Functions Organization Structure in HRMS Divisions and Units Functional Structures in HRMS Job Roles and Responsibilities Job Roles of each Function Job Description for each Roles HRMS Reporting Relationships Reporting Relationships Span of control-managers to Span Control for each Roles subordinates Organisation Structure Final Final Review Approval Roll out of Final Org. Structure New Org. Structure Roll out 2. Employee Management System Employee management encompasses all aspects of managing the complete employee information [personal and professional], life-cycle and supports the business with key insights for decision making. Managing Employees in a systematic manner will improve operational efficiency. HR Management System helps in automating entire processes, making key data more visible to support better decision-making. It is a complete approach designed to make employees as productive as possible. Employee Management System Master setup, configuration and implementation will cover the following activities with expected deliverables as listed below : Scope of Activities Setup Masters Employee Information Personal and Business Education Details Family Details Employment Details Contact Details Training History Details Compensation Details Bank Accounts Details Awards and Recognition Details Nomination Details Promotion Details Transfer Details Skill Set Details Language Details Employee Directory Deliverables Fully Configured Employee Management System in HRMS deployed with following details completed and running successfully : Employee Information Page with Image All information on single page Employee Personal Official Details Family Details of employee Employment Details of employees Contact details of employees Compensation Details Bank Account Details Training History Details Nomination Details Awards and Recognition Details Transfer - Promotion Details Skill Sets Languages Details 17 P a g e

Employee Directory [Active & Non active] 3. Attendance Management System Time and Attendance Systems is required to record daily attendance of employees. This will help the management to track the daily or periodical attendances, daily in and out timings, absentees, late comers, early goers etc. It is expected to enable GSTN to have full control of all employees working hours. It is expected to help control manpower costs by reducing over-payments, which are often caused by transcription error, interpretation error and intentional error. Manual processes are also eliminated as well as the staff needed to maintain them. Attendance Management System Master Setup, configuration and implementation will cover the following activities with expected deliverables as listed below : Scope of Activities Setup Attendance Masters Attendance Setting Rules Set Working Times Set location-wise Holidays Set Weekly Offs Activate Modes of Attendance Data Collection Attendance Diary View Attendance Regularization Manager s Approval Manual Attendance Updation Attendance Data Upload Auto Link with Payroll Loss of Pay[LOP] Auto Mail Communication Attendance History Attendance Register - Muster Attendance Reports 4. Leave Management System Deliverables Fully Configured Attendance Management System in HRMS deployed with following details completed and running successfully : Set Rules Working Time Set State-wise Holidays and weekly offs Set Loss of Pay [LOP] Logic Activation of Attendance Diary Auto Communication through Mail Linkage with Payroll Loss of Pay [LOP] Attendance History View Linkage with Leave System Attendance Reports and MIS Integration with other systems Integration with Official email system Leave Management System enables eligible employees to apply for leave online, view leave balances and track all leave information from one central place. Employees' leave transactions are accurately tracked and leave balances are automatically updated. Accumulated leave balanced can automatically be carry forwarded to next year as per applicable leave rules of the company. Leave Management System Master setup, configuration and implementation will cover the following activities with expected deliverables as listed below : 18 P a g e

Scope of Activities Setup Leave Master Create Type of Leaves Set Leave Rules as per policy Auto Credit of Eligible Leaves Apply Leave On-Line Manager s Approval View Leave Balances View Leave Status View Sub-Ordinates Leave Status Apply for Leave Encashment Integrate with Payroll Leave Accumulation Carry forward Integration with Diary Auto Mail communication Deliverables Fully Configured Leave Management System in HRMS deployed with following details completed and running successfully : Create Various applicable leave types Set Leave Rules as per policy Clubbing of Leave rules Leave Encashment Rules Apply Leave Manager s Approval Integrate with set Holidays Integrate with Attendance System Auto Communication through Mail Linkage with Payroll Leave History Status View Integration with other systems Integration with Official email system 5. Payroll Management System The Payroll Management System deals with the financial aspects of employee's salary, allowances, deductions, gross pay, net pay etc. and generation of pay-slips for a specific period. Payroll Management system should manage employee Information Efficiently, defines the emoluments, various compensation structure, allowance and deductions etc as applicable to the company. Payroll Management System Master setup, configuration and implementation will cover the following activities with expected deliverables as listed below : Scope of Activities Deliverables Fully Configured Payroll Management System in HRMS deployed with following details completed and running successfully : Set up Payroll Masters Payroll Settings Create Pay Structures Create Salary Pay Elements Create CTC Structures Create Statutory Master Set up Payroll Preferences New Joinees Updation with CTC CTC Changes tracking Payroll Control Check Earnings and Deduction Arrear Salary Processing Annual Increments Annual Bonus PLI Payments Periodical Incentives or Commission Additional One Time Payments Hold Salary and Stop Salary Income Tax Declaration Applicable Pay Structures & Pay Elements Create CTC Structures Grade- Band wise Create Statutory Masters New Joinees Updation with CTC CTC Changes tracking Payroll Control Check Earnings and Deduction Arrear Salary Processing Annual Increments Integration Annual Bonus PLI Payments Periodical Incentives or Commission 19 P a g e

Income Tax Slab Setting Income Tax Computation Income Tax with Payroll Income Tax Proof Collection On-Line Pre-Payroll Process Check-List Pay Sheet Comparison with previous months Payroll Cost-wise summary for Funding Payroll Report Bank-wise for salary credit Activation of Pay Slip in ESS Activation of Tax Computation in ESS Income Tax Quarterly Return [e-tds] Income Tax Annual Return [Form 24] Income Tax Form 16 with Digital Signature Statutory Reports of PF ESIC LWF PT Payroll Journal Voucher for Accounting Integration with Accounting or other Systems Cost Analysis on Payroll YTD Cost summary on Payroll Product-Function-location-wise Cost summary Integration with Annual HR Budget and Comparison Additional One Time Payments Hold Salary and Stop Salary Income Tax Slab Setting Income Tax Declaration - Computation Income Tax with Payroll Income Tax Proof Collection On-Line Pre-Payroll Process Check-List Pay Sheet Comparison with previous months Payroll Cost-wise summary for Funding Payroll Report Bank-wise for salary credit Activation of Pay Slip in ESS Activation of Tax Computation in ESS Activation of PF statement in ESS Income Tax Quarterly Return [e- TDS] Income Tax Annual Return [Form 24] Income Tax Form 16 with Digital Signature Statutory Reports of PF ESIC LWF PT Payroll Journal Voucher for Accounting Integration with Accounting or other Systems Cost Analysis on Payroll YTD Cost summary on Payroll Product-Function-location-wise Cost summary Integration with HR Budget and Comparison 6. Recruitment and On-Boarding System The main purpose of the Recruitment is to staff the organization with sufficient employees to meet the organization goals. To ensure this, it is important that company is getting the right kind of talents with required skill set within the time line in a systematic way. A recruitment management system (RMS), also known as an e-recruitment or online recruitment system, is a multi-component software tool designed to automate and facilitate the processes involved in finding, attracting, assessing, interviewing and hiring new personnel. Recruitment and On-Boarding System Master setup, configuration and implementation will cover the following activities with expected deliverables as listed below : 20 P a g e

Scope of Activities Setup Recruitment Master Manpower Requisition : Job Roles Positions Skills Role-wise Job Description Create Manpower Requisition Approval of Manpower Requisition Sourcing : Publish Vacancy Sourcing Modes IJP Intranet Career Page Social Sites Job Sites Consultants Role-wise Job Description Short-listing Manage Interview : Interview Panel Selection Schedule Interview Interview Call Intimation to the candidates Interview Feedback Fitment and Selection : Reference Check Fitment of Grade and CTC Approval of offer Issue Offer Letter On-Line Offer Acceptance On-Line On-Boarding : Activate Joining Kit on Offer Acceptance Candidate to fill up the data online On-Confirmation of Joining Date, Send request for E-mail, Work Station, PC or Laptop, ID Card, Intimation to Admin for access etc. On Joining Review Joining Kit Get Approval from the Manager Generate Joining Kit with 15 pages Fill up the balance details and Sign Attach scan image of relevant documents Induction : Release Mandatory Induction Kit Deliverables Fully Configured Recruitment and On-Boarding System in HRMS deployed with following details completed and running successfully : Manpower Requisition Sourcing of Candidates Manage Interview Fitment and Selection On-Boarding Induction Reports and Analytics Periodical Reports on Requests and closure done with TAT Pending Requests Function Location-wise Reports Grade Cost-wise reports Recruitments against Attrition Recruitments against new manpower requests Sourcing mode-wise reports 21 P a g e

7. Performance Management System A performance management process intended to drive the achievement of key business results is typically designed to ensure that individual, group and enterprise goals and expectations are clearly defined, focused on key priorities, and well connected to the drivers of results. This is to establish guidelines to appraise and continuously monitor the performance of employees based on the profile of the company and the agreed performance objectives. To help maintain or improve employee job performance through the use of objective setting, appraisal, coaching and feedback. Performance Management System Master setup, configuration and implementation will cover the following activities with expected deliverables as listed below : Scope of Activities Setup PMS Masters Strategic Goals Setting Cascade of Strategic Goals to Functional Level Individual Goal Setting Performance Review Feedback Performance Rating / Ranking Bell Curve - Normalization Linkage with Competency Framework Training Need Identification Under-Performance Management Data Analytics Deliverables Fully Configured Performance Management System in HRMS deployed with following details completed and running successfully : Updation of Corporate Goals Updation Cascading to Functional Goals Review of Function-wise Roles Role based Individual Goal Setting Customized Appraisal Forms Review and development of appraisal cycle with detailed process steps Establishment of link between performance and annual increment, bonus payout, promotion, transfer and career development Provide guidance on managing poor performers, including developing of templates (e.g. using Performance Improvement Plan) Training Need Identification based on competency assessment Data Analytics - Reports 22 P a g e

8. Learning and Development System Training and development refers to the practice of providing training, workshops, coaching, mentoring, or other learning opportunities to employees to inspire, challenge, and motivate them to perform the functions of their position to the best of their ability. Training is a learning process that involves the acquisition of knowledge; sharpen of skills, concepts, rules, or changing attitudes and behaviors to enhance the performance of employees. Development, on the other hand, helps the individual to handle future responsibilities, with less emphasis on present job assignments. Learning and Development System Master setup, configuration and implementation will cover the following activities with expected deliverables as listed below : Scope of Activities Setup T&D Masters Plan Budget Setting Link to Strategy Modes of Delivery Analyze Need Analysis Target Audience Analysis Task and Topics Analysis Outcome Expectations Design Learning Objectives - Technology Selection Sequencing - Media Selection Delivery Strategy - Evaluation Strategy Budget Setting - Link to Strategy Modes of Delivery Develop Content Development Domain-wise courseware Assessment by Manager Implement Installation Target Audience-wise activation monitoring Managing Learners Activities Modes of Delivery Evaluate Reaction : Internal and external Deliverables Basic configuration of Learning Development system in HRMS deployed with following details completed and running successfully : Plan Analyze Design Develop Implement Evaluate Administration Linkage with Performance System Training Cost Summary Project-wise Training Cost Function-wise 23 P a g e

Learning changes expected and observed Results Administration Training History Maintenance Training Nominations and Attendance Training cost Recordings Training Support Training Checklist 9. Employee Life Cycle Management System The employee life cycle is a human resources model that identifies stages in employees Careers to help or guide their management and optimize associated processes. The life cycle activities include recruitment [Hiring], On-Boarding, Confirmation, Transfer, Promotion, Deputation and Separation. Employee Life Cycle Management System Master setup, configuration and implementation will cover the following activities with expected deliverables as listed below : Scope of Activities Automation of the following activities in line with the applicable policies and process : Recruitment [Hiring - based on Recruitment System] Add New Employees Link Map with roles and cost centers Update reporting matrix On-Boarding Send Joining Kit On-Line Collect and verify data Get scan copies of the attachments Store digital documents systematically Track completion status Induction Kit roll out Confirmation Activate Appraisal Form Get the form filled by employee Appraisal by the Managers Issue Confirmation Letter Transfer Employee Requested Transfer Business Requirement Transfer Approval from Function and HR Change in Role Grade Designation Change in Compensation & Benefits Deliverables Fully Configured Employee Life cycle Management system in HRMS deployed with following details completed and running successfully : Recruitment [Hiring - based on Recruitment System] On-Boarding Confirmation Transfer Annual Increment Bonus Promotion Depuration Separation Action History Updation in current Employment Work flow based communication on each action 24 P a g e

Annual Increment Bonus Promotion Increment Annual Appraisal based Increment Revision as per Govt. Rules Bonus Annual Appraisal based Bonus Statutory based Promotion Annual Appraisal based Promotion Business Requirement based Depuration Based on Deputation Request Approval Separation Base on Activation of e- Separation Approval of Resignation No Dues Collection On-Line Full and Final Settlements Issuance of Relieving Letter 10. Reimbursement Management [e-pay] System Reimbursement System automates end to end employee payment process as per the policy applicable. These reimbursement payments are CTC or employee benefits related and business related expenditures. Reimbursement Management System Master setup, configuration and implementation will cover the following activities with expected deliverables as listed below : Scope of Activities Setup Reimbursement Masters Create Type of Reimbursements Set Payment frequency Set Payment Limits as per eligibility Linkage with Travel for Travel Reimbursements Linkage with Payroll for CTC related reimbursements [LTA / Medical / Dress All. etc Linkage with Income Tax wherever applicable Select type of claim fill up the details and submit Approval by the Managers as per matrix set Linkage with Bank Accounts [Reimbursement A/c by default, if not available then SB A/c] Integration with Finance System for Deliverables Fully Configured Reimbursement System in HRMS deployed with following details completed and running successfully : Activate Reimbursement System Submit Claim on-line for [as per applicability]: Medical Reimbursements Relocation Expenses Leave Travel Assistance LTA Fuel and Maintenance Driver Allowance Car Alternative Allowance Business Conveyance Dress Code Reimbursement Suitcase Allowance Travel Reimbursements Attach scan copy of the bills / proof 25 P a g e

Fast Payments and Accounting. Auto tracking of travel expenses spent by the Co., recovery from salary if not settled within the specified period as per the applicable policy. Prorated settlements with full and final for resigned employees. 11. Travel Management System Manager s approval 2 way mail communication on action based Auto settlement of un-settled salary related reimbursement along with March salary as taxable amount [if applicable]. Activation of CTC related reimbursements status with eligible claimed so far balance in ESS Periodical Reports Function / Location / Grade / type of claim base Travel Management System automates the complete processes of Travel [Local Travel / Domestic Travel / International Travel] for Ticket Booking [Train / Air], Hotel Booking and Vehicle booking if applicable as per policy. Employees will be able to submit their travel requests on-line and approval by the managers on-line. On approval the requests will automatically be forwarded to the Travel Administrator or Travel Desk or Agency for bookings : Travel Management System Master setup, configuration and implementation will cover the following activities with expected deliverables as listed below : Scope of Activities Deliverables Fully Configured Travel Management System in HRMS deployed with following details completed and running successfully : Setup Travel Master Set Travel Rules and Eligibility as per Policy Set Grade-wise Limit as per policy Submit Travel Request On-Line View Status of the Existing Travel Requests Travel Request Approval by Managers Configure default locations as applicable Submit Ticket booking Requests Submit Accommodation booking requests Submit Vehicle booking requests View Travel History View Travel Dashboard with Pending In Progress - Cancelled & Settled Status Activation of Travel Module Set Travel Rules and Eligibility as per policy Set Grade-wise limit as per policy Submit Travel Request for : Ticket Booking Train / Air Hotel / Guest House Accommodation Car Booking Combination of above 3 / all View status existing Travel Requests Travel Request Approval by Managers View Travel History View Travel Dashboard with Pending In Progress - Cancelled & Settled Status 26 P a g e

12. e-separation Exit Management System Exit Management System automates the complete separation processes from resignation to settlements, Approval from Function and HR, Collecting No Dues clearance from applicable departments and issuance of relieving letters : e-separation - Exit Management System Master setup, configuration and implementation will cover the following activities with expected deliverables as listed below : Scope of Activities e-separation Master Setup Set up Exit Policy Rules Activate on-line Submission of Resignation Auto forwarding of Separation FAQs Acceptance / Rejection by Managers and HR Activation of No Dues Clearance Form Track the status of resignation Pro-rated calculation of Leave and other benefits Collection of Income Tax Proofs Get Exit Feedback on-line Full and final processing F&F Statement Sharing with employee On confirmation Process for payment Collect future contact details with personal e-mail Provide PF / SA settlements Forms if applicable Deliverables Fully Configured Exit Management System in HRMS deployed with following details completed and running successfully : Activation of e-separation Module Activate on-line Submission of Resignation Auto forwarding of Separation FAQs Acceptance / Rejection by Managers and HR Activation of No Dues Clearance Form Track the status of resignation Pro-rated calculation of Leave and benefits Collection of Income Tax Proofs Get Exit Feedback on-line Full and final processing F&F Statement Sharing with employee On confirmation Process for payment Collect future contact details Provide PF / SA settlements Forms Attrition Reports 13. Query Management System Query Management System automates the end to end process for Query Resolution, starting form submission of queries, work flow intimation, assign resolution owner based on the query group and sub-group, maintain TAT for resolution, auto escalation if not closed, employee to close the query if satisfied with the resolution provided. Query group ranging from Recruitment related, performance related, payroll related, training related, attendance related, leave related, annual increment related etc.. with sub-group items in each group and resolution owners assigned based on the subgroup for each items. Query Management System Master setup, configuration and implementation will cover the following activities with expected deliverables as listed below : 27 P a g e

Scope of Activities QMS Master Setup Create Query Groups and Sub-groups Set up Query Resolution Owners Setup Turn Around Time for each subgroup Frequent mail alert on pending queries Auto escalation of queries to higher levels Alternate Query Resolution owner Periodical Reports on queries and Review Action Plan on Repeated queries Deliverables Fully Configured Query Management System in HRMS deployed with following details completed and running successfully : Activation of Query Management Module Create Query Groups and Sub-groups Set up Query Resolution Owners Setup Turn Around Time for each subgroup Frequent mail alert on pending queries Auto escalation of queries to higher levels Alternate Query Resolution owner Periodical Reports on queries and Review Action Plan on Repeated queries Graphical View of Query closed and pending Query Group-wise periodical Dashboard 14. Manager s Self Service - MSS Manager s Self Service enables the Managers to take action on the pending requests submitted by their sub-ordinates for various types of requests ranging from Attendance Regularization, Leave Applications, Travel Requests, Reimbursement Claims Requests, Manpower Requests, Performance System Requests, e- Separation Requests and Training Requests etc. available in a single screen. The system also allows them to view their sub-ordinates attendance & Leaves status, contact details and various MIS Reports. Manager s Self Service MSS activation will cover the following activities with expected deliverables as listed below : Scope of Activities Deliverables Activation of the following Requests on MSS : Activate Attendance Regularization Leave Applications Travel Requests Reimbursement Claims Manpower Requests Performance System Requests Training Requests E-Separation Requests Approval of Pending Requests by Managers Work Flow based mail communication Manager s Self Service activated in HRMS with the following details completed and running successfully : Activation of Manager s Self Service MSS Activation of the following Requests on MSS : Activate Attendance Regularization Leave Applications Travel Requests Reimbursement Claims Manpower Requests Performance System Requests Training Requests E-Separation Requests Approval of Pending Requests by 28 P a g e

View of sub-ordinates Attendance and Leave View of sub-ordinates Performance Forms View of various MIS Reports Managers Work Flow based mail communication View of Sub-ordinates Attendance, Leaves and Performance Appraisal forms View of various MIS Reports 15. Employee s Self Service ESS Employees Self Service enables the Employees to access the various employee related information and submit various types of requests ranging from Attendance Regularization, Leave Applications, Travel Requests, Reimbursement Claims Requests, Manpower Requests, Performance System Requests, e-separation Requests and Training Requests etc. available in a single screen. Employees will be able to view their Pay Slip, Income Tax Computation, YTD Pay Slip, CTC Sheet, Tax Declaration Form, Provident Fund Statement, Reimbursements and Benefits Status etc. Employees Self Service ESS activation will cover the following activities with expected deliverables as listed below : Scope of Activities Deliverables Employees Self Service activated in Activation of the following Requests on HRMS with the following details completed and running successfully : ESS : Activation of ESS with following Activate Attendance Requests : Regularization Activate Attendance Leave Applications Regularization Travel Requests Leave Applications Reimbursement Claims Travel Requests Manpower Requests Reimbursement Claims Performance System Requests Manpower Requests Training Requests Performance System Requests E-Separation Requests Training Requests View of Pay Slip, Tax Computation and E-Separation Requests CTC View of Pay Slip, Tax Computation and CTC View of Tax Declaration, PF Statement, View of Tax Declaration, PF Reimbursements and Benefits Status Statement, Reimbursements and Benefits Status Work Flow based mail communication Work Flow based mail communication 16. HR Analytics Dashboard MIS Reports HR Analytics Reports will be activated with various types of reports on Employee Information, Attendance, Leave, Payroll, Recruitment, On-Boarding, Income Tax, Performance System, Training & Development, Reimbursement, Travel, QMS etc. A user defined tool will be enabled for taking various reports as per their choice of category and fields. In addition List View Reports, Summary Reports with Graphics and Analytical Reports will also be available on each module for better and apt information to help the management for timely decision making. HR Analytics activation will cover the following information or reports with expected deliverables as listed below : 29 P a g e

Scope of Activities Activation of User Defined Report Tool for making various reports by the user as per the requirement Activation of List View Reports and Dashboards on the following modules : Employee Information Attendance and Leave Payroll and Income Tax Recruitment and On-Boarding Performance Appraisal System Training and Development Reimbursement System Travel System Query Management System Exit Management System Activation HR Analytics with Graphics Periodical Cost-wise Reports on Payroll Cost, function grade location-wise Periodical Cost Comparison Report Deliverables HR Analytics module activated in HRMS with the following details completed and running successfully : Activation of User Defined Report Tool Activation of List View Reports and Dashboards on the following modules : Employee Information Attendance and Leave Payroll and Income Tax Recruitment and On-Boarding Performance Appraisal System Training and Development Reimbursement System Travel System Query Management System Exit Management System Activation HR Analytics with Graphics Periodical Cost-wise Reports on Payroll Cost, function grade location-wise Periodical Cost Comparison Report 17. HR Budgets Cost Monitoring Analysis HR Budget is prepared every year for strong control on the cost and review periodically to ensure all actual expenditures are happening within the budget. Frequent review and action plan if required needs to be taken to ensure that all expenditure are happening as per the estimated budgets. HR Budget will cover Manpower Cost, Expected Manpower Increase cost, Off-Roll Staff cost, Recruitment Expenditure, Job Sites Subscription cost, Employee Benefits Cost, Medical Benefit Renewal Cost, Travel Expenditures, Term Life GPA Mediclaim Insurance Cost current and expected, Systems and application cost if any, HR Events cost [Sports events, Town Halls, Leadership programs, HR Meets etc.] Training & Development Cost, On-Boarding Cost, Books and Periodical cost, Club Memberships cost, Vendors Payments for Compliance, PF, ESIC, Payroll, PT etc. HR budget should be in line with the approved business plan. HR Budgets Cost Monitoring Analysis module implementation will cover the following information or reports with expected deliverables as listed below : 30 P a g e

Scope of Activities Setup HR Budget Masters Get Summary of item-wise expenditures Activate HR Budget Module to capture the following cost details : Manpower Cost Expected Manpower Increase cost Off-Roll Staff cost Recruitment Expenditure Job Sites Subscription cost Employee Benefits Cost Medical Benefit Renewal Cost Travel Expenditures Cost of Term Life GPA Mediclaim Insurance Cost current and expected Systems and application cost HR Events cost [Sports events, Town Halls, Leadership programs, HR Meets etc.] Training & Development Cost On-Boarding Cost Books and Periodical cost Club Memberships cost, Vendors Payments for Compliance, PF, ESIC, Payroll, PT etc Periodical Cost Comparison Report Deliverables HR Budgets module activated in HRMS with the following details completed and running successfully : Get Summary of item-wise expenditures Activate HR Budget Module to capture the following cost details : Manpower Cost Expected Manpower Increase cost Off-Roll Staff cost Recruitment Expenditure Job Sites Subscription cost Employee Benefits Cost Medical Benefit Renewal Cost Travel Expenditures Cost of Term Life GPA Mediclaim Insurance Cost current and expected Systems and application cost HR Events cost [Sports events, Town Halls, Leadership programs, HR Meets etc.] Training & Development Cost On-Boarding Cost Books and Periodical cost Club Memberships cost, Vendors Payments for Compliance, PF, ESIC, Payroll, PT etc Periodical Cost Comparison Report 18. HR Intranet Human resources are one of the most challenging parts of a corporate intranet to implement and manage. The information is both heavily content-based and highly functional a place to view core guidelines and policies, but also often the starting point for a number of people-related processes. HR Intranet shall act as employee self-service portal for various HR services, Policies & Processes, Employee Directory, Knowledge repositories, organizational information, self-managed Departmental pages etc.. With a focus on all employee related themes, the HR intranet has three functions: 1. To provide easy access to relevant and up to date, enterprise-wide, people themed content 2. To act as a personalized gateway to people related systems and applications 3. To achieve process improvement on HR related tasks through transactions, support and dashboards. 31 P a g e

HR Intranet Master Setup Configuration - Implementation will cover the following information or reports with expected deliverables as listed below : Scope of Activities Deliverables HR Intranet deployed with following details completed and running successfully : Company Logo and Color setting Welcome Message Board by Chairman & CEO Events Display and Messages on Home Page Home Menu customized Organisation Structure Display Details of Core Team Employee Space for : Employee Information [As per scope of activities] Setup HR Intranet Masters Setup Company Logo and Color setting Welcome Message by Chairman & CEO Events Display and Messages on Home Page Home Menu customized Organisation Structure Display Details of Core Team Employee Space for : Employee Information Personal Information Professional Information Education Details Family Details Nomination Details Compensation Details Employment History Awards and Recognitions More. Employee ESS Pay Slip Tax Computation CTC Sheet Many more Employee Directory Active Employees Separated Employees Requests and Status view Attendance Leave PMS Travel Loan and Advances Reimbursements Stationery Requests IT Requests Other Requests Documents Confirmation Letters Increment Letter Promotion Letter Transfer Letter Warning Letters Appraisal Letters Employee ESS [As per scope of activities] Employee Directory [As per scope of activities] Requests and Status view [As per scope of activities] Documents [As per scope of activities] Information [As per scope of activities] Manager s Space [As per scope of activities] Human Resource Space [As per scope of activities] Functional Space [As per scope of activities] Library [As per scope of activities] Download [As per scope of activities] Blog [As per scope of activities] Birth Days Display Box Internal Job Vacancy Display Box Customized Career Page Training Events Display Box Attendance Calendar Diary Flash Messages Quick Links 32 P a g e

Form 16 PF Statements Superannuation Statements More. Information HR Policies and Procedures FAQs and Guides More. Manager s Space Pending Approvals Attendance View of Reportees Leave Status of Reportees Contact Details Birth Day Tracker Confirmation Status Transfer and Promotion status Function-wise cost Reports Head Count Reports Dashboard View More Human Resource Space Attendance View Leave Status Pending Requests Head Count Reports Cost-wise Reports Attrition Reports Functional Space Product Features FAQs and Guide Contact Details Locations and Addresses Library Photo Library Video Library Events Library Announcements Circulars More.. Download Download Forms More Blog Discussion Thread More Birth Days Display Box 33 P a g e

Internal Job Vacancy Display Box Customized Career Page Training Events Display Box Attendance Calendar Diary Flash Messages Quick Links D. Knowledge Transfer [Module-wise Training] : Knowledge transfer sessions/ Training session will have to be conducted on each module for end users and administrators. Necessary FAQs and User Guides will be provided to the users. E. Benefit Administration Provident Fund The following the scope of activities covered PF Management Services: A. Monthly Annual PF Administrative Activities Prepare monthly challan collecting individual contribution Update ECR with monthly contribution Get the PF cheque prepared from the company and deposited with Bank Update new joinees details with RPFC records and documents Update exited employees details Guide and Collect PF Transfer forms, Loan Form and Withdrawal Forms and Pension forms verified and deposited with RPFC every month. Maintain statutory records and update / submit with the authorities as per applicability of the Act. Guidance and support for Periodical Inspection by the authorities Get annual PF Statements and distributed Submit monthly MIS Report to the company F. Payroll Processing and Taxation Services Payroll is a method of administering employees' salaries in an organization. The process consists of calculation of employee salaries and tax deductions, administrating employee benefits and payment of salaries. The following the scope of activities covered under Payroll and Taxation Services: a) Payroll Management Services : Scope of Activities Maintain Update Employee Salary Structure Details New Joinee and Exit details updation with required actions Employee Pay Scales / CTC and Increment Information Upation Attendance Leave Loss of Pay Data updation with Payroll 34 P a g e

One time Payments and deduction updation if any Updation of absconding if any Update statutory deduction slabs as per applicability Employee Salary Calculation with relevant PF Tax LWF PT ESIC deductions Processing of Monthly Salary Comparison with previous month s pay sheet Payroll Control Check Activate Monthly Pay Slip, YTD Pay slip, Tax sheet etc Generate Pay sheet, Bank Reports, Fund Request Payment with bank accounts Update JV with accounting system or provide JV as per requirement Provide reports for all statutory payments with details and periodical returns b) Taxation Service : Scope of Activities Make awareness of tax saving options through FAQs and Circulars Collect Income Tax Investment Details Accommodation Details etc though ESS Compute Tax along with payroll Tax Report Request for Fund Get the payment submitted to bank Generate and Submission of quarterly & Annual TDS Returns with details Collection of Investment proof checking updation with payroll Final Yearly computation before March for confirmation from employees Incorporation of previous employment details with income if any Issuance of Income Tax Form - 16 Guide Prepare Submission of Employees Income Tax Return G. Integration with Financial accounting system at GSTN The HRMS will have to be integrated with financial accounting system at GSTN. GSTN is using Tally for financial accounting. There should be automatic voucher posting to the financial accounting system and integration should minimize the manual feeding of data/transaction in financial accounting system. 35 P a g e

5. Prequalification criteria: S. No. Prequalification Criteria 1 The bidder must be incorporated and registered in India under the Indian Companies Act 1956/ LLP Act 2008 / Partnership Act 1932 and should be in operation in India for minimum of 3 years. 2 The Bidding firm must be a profit making company since the last three financial years and should have a positive net worth. 3 The Bidder must have an annual Turnover of minimum INR 25 lacs each year during the last 3 financial years ending 31st March, 2015. 4 In last 7 years: The Bidder must have completed at least i) 1 project having minimum value of Rs.20 lac or ii) 2 projects having minimum value of Rs. 12.5 lacs each or iii) 3 projects of having minimum value of Rs. 10 lacs each involving HRMS systems on software as a service basis and/or payroll process services in India for the clients having minimum 100 employees. 5 The bidder should not be blacklisted by Central/ State Government Ministry/ Department/ PSU/Government Company. Bidder also should not be under any legal action for indulging in corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice with any Indian Central/ State Government Ministry/Department/ PSU/ Government Company. Supporting Documents Certificate Incorporation of Certificate from CA firm/p&l statement and Balance sheet approved by the auditor Audited Balance Sheet for the year 2013-2014 2012 2013 2011-2012 Completion certificate with date or work order with order value detailing the scope. Else provide agreement copy defining the scope & value. Also provide client reference detailing Name, Designation, Phone and Email ids Self-declaration from the bidder in company letter head, signed by authorized signatory Doc. Provided (Y/N) 36 P a g e

Financial Information (as per Audited Balance Sheets) Please provide information for three last declared financial years Particulars Year 1 Year 2 Turnover (in Crores) Profit before Tax (in Crores) A. Please attach copies of relevant financial statements and audited accounts for the two last declare financial years. B. Please attach the copies of Profit and Loss Accounts for the two declared financial years. C. Agencies not meeting the Pre-Qualification Criteria will be rejected. 6. Technical Criteria a. The Technical Proposal shall provide the information indicated in the following paras, and the bidder shall submit the details in the format given in Annexure-1. i. A brief description of the Bidder s organization ii. Description of the approach, methodology and work plan for performing the assignment covering the following subjects: strategy, technical approach and methodology, work plan with milestone and deliverables. iii. Service provider should have capabilities/expertise in all requirements described in the scope of work that is demonstrable in a maximum of five separate customer engagements either successfully completed within the preceding three years or in on-going engagement where a deliverable or service completion has been completed and formally approved by the Customer. iv. Bidder should be able to substantiate the experience claimed in their proposal and must submit Letter of Award / Copy of Contract for all assignments mentioned in the proposal. b. Based on the presentation made and the responses furnished in Annexure- 2, the Committee shall evaluate the technical proposal as indicated in Annexure-5 and award marks to each bidder. 37 P a g e

7. Project Timelines/ Milestones Total duration of the contract shall be three years from date of system Go-Live. Implementation timelines are provided in the table below. S. No. Milestone Delivery Timeline 1 Award of Contract T week 2 Mobilization of team and project Kick off T+1 week 3 System Study at GSTN/ Requirement analysis T+2 weeks 4 Customization, Configuration and Commissioning of T+4 weeks HRMS 5 Testing and submission of test reports T+5 weeks 6 Completion of User Acceptance Testing T+6 weeks 7 Administration (Roles) & End User (Roles) Training T+7 weeks 8 System Go Live T+8 weeks For any future agreed changes, the timelines from Sr. no. 3 to 7 shall be applied. 8. Service Level Requirements The expected service levels for call resolution related to bugs, complaints, fixes in the system are as per below: Critical High Priority Normal priority Low priority : Within 8 clock hours : Within 10 clock Hours : Within 2 Business Days : Within 4 Business Days Note: All business days are Mon to Saturday excluding Holidays of GSTN and Sundays. Expected Performance of the System: All the User Interface should render within 2 seconds on click. The bidder needs to specify in the bid, the minimum network bandwidth that needs to be procured by GSTN with a user load of 150. The number of users for this system will be upto 150 with concurreny of 15 Users. Service Duration The software as a service will be for a period of 3 years. The bidder is supposed to transition all data to the new entity after the successful completion of 3 years. For this the bidder has to plan two month of data transition one month before the completion of service and one month after the completion of service agreement for smooth transition. 38 P a g e

9. Non-Performance penalties: (A) In case of delay in project execution or future agreed improvements : In case of delay in project completion (i.e. system go-live), Non Performance penalty @ 0.5% per week or part thereof subject to a maximum of 5% of the LOA Value of undelivered/uninstalled material/service will be recovered from the bill. (B) Penalties related to Bug-fixing, support and Call Management In case of delay in problem resolution, penalty @2% of monthly contract value per instance of delay for critical and High problems and 0.5% for other problems shall be applied for every day of delay and deducted from payable bills. 10. Payment Schedule Vendor will raise quarterly invoice for the service fee. Quarterly service fee will be calculated by dividing the commercial quote value by 12 and multiplying by 3. Note: a. GSTN will endeavour to provide acceptance of the deliverables submitted by the service provider within 7 days of submission b. Service provider can raise the invoice after they receive in writing from GSTN, accepting the deliverable c. Payments are subject to submission of deliverable on time, as per the contract. d. GSTN will make payments to the service provider within 30 days of receipt of the invoice after adjusting for the liquidated damages (if any) 11. Commercial Proposal a. The bidder should quote as per Price Schedule in Indian Rupees as the allinclusive fee for rendering the desired consulting services. While submitting the financial bid, following must be kept in mind: i. The price quoted should include all costs associated with the assignment. ii. Tax on the service fee will be paid by GSTN. iii. The financial proposal should not include any conditions attached to it and any such conditional financial bid shall be summarily rejected. b. The financial bid should be submitted in the form given in Annexure-2. 12. Bid validity: The bid should be valid for a period of 180 days from the date of opening of offer. 39 P a g e

Annexure 1 Submission of Technical Bid 1. Details of the Bidder Organization Name Date of Incorporation Date of Commencement of Business ROC Reference No Address of the Headquarters Address of the Registered Office in India Details of expertise with respect to this project Other Relevant Information Mandatory Supporting Documents: a. Certificate of Incorporation from Registrar Of Companies( ROC) b. Relevant sections of Memorandum of Association of the company or filings to the stock exchanges to indicate the nature of business of the company c. Certification on commencement of business 2. Project Experience - Form I S. No. Project Name 1 2 3 4 5 6 Client Brief Value in Description INR Why do you think this project is relevant to GSTN requirements? Client Reference Approach and Methodology Proposed to be followed by the Bidder {Suggested structure of the Technical Proposal} Technical Approach, Methodology, and Organization of the bidder s team. {Please explain your understanding of the objectives of the assignment as outlined in the Terms of Reference (TOR), the technical approach, and the methodology you would adopt for implementing the tasks to deliver the expected output(s); the degree of detail of such output; and describe the structure and composition of your team. Please do not repeat/copy the TORs in here.} 40 P a g e

Work Plan and Staffing. {Please outline the plan for the implementation of the main activities/tasks of the assignment, their content and duration, phasing and interrelations, milestones (including interim approvals by GSTN), and tentative delivery dates of the reports. The proposed work plan should be consistent with the technical approach and methodology, showing understanding of the TOR and ability to translate them into a feasible working plan and work schedule showing the assigned tasks for each consultant/expert. A list of the final documents (including reports) to be delivered as final output(s) should be included here.} Comments (on counterpart facilities/support) {Your suggestions should be concise and to the point, and incorporated in your Proposal. Please also include comments, if any, on facilities to be provided by GSTN. For example, office space, equipment, etc.} 41 P a g e

Annexure 1A Submission of Functional Scope The bidder has to provide details in Column E if the column D is Y (Yes). The modules/features that are in development stage or has not been released should be marked as N in Column D. S.No Modules Feature (D) Detailed Description (E) 1 Organization Management System Y/N Detailed Description of Feature 2 Employee Management System 3 Leave Management System 4 Payroll Management System 5 Employee Life Cycle Management System 6 Recruitment and On-Boarding System 7 E-Separation Exit Management System 8 Attendance Management System 9 Performance Management System 10 Learning and Development System 11 Reimbursement Management [e-pay] System 12 Travel Management System 13 Query Management System 14 Manager s Self Service System 15 Employee s Self Service System 16 HR Analytics Dashboard MIS Reports 17 HR Intranet 18 HR Budgets Cost Monitoring Analysis (to be supported by screen shots) 42 P a g e

Annexure 2 Price Schedule (All amount in INR) Sr. No. Item Qty UoM Unit Rate Total Basic Cost Total Amount 1 One time setup charges Lumps um Lumpsu m Lumpsum 2 HRMS and Payroll processing services for GSTN Office. (A) Taxes and other duties in INR (B) 36 Monthly Total cost (A+B) Note: Payments are linked to timely submission of the deliverables as per contract, and subject to acceptance of deliverable by GSTN. GSTN contract shall contain a provision for recovery of liquidated damages from the service provider for delays in submission of the deliverables, for which the service provider is solely responsible. The Liquidated damage will be equivalent to the 0.5% of the deliverable value per week. GSTN will make payments to the service provider after adjusting for the liquidated damages (if any) Date: Place: Signature of Authorized Person Full Name: Company s Seal: 43 P a g e

Annexure 3 Request for Clarification format Bidder s Request for Clarification on Consultancy for GSTN Name and position of person submitting request Name of the Bidder submitting the request Full formal address of the bidder including phone, fax and email points of contact S. No. Tender Document Reference(s) (section number/page) 1 2 Content of tender requiring clarification Points on which clarification required 44 P a g e

Annexure 4 Tender Response Cover Letter Original signed copy on company letterhead [Date] To, Sr. Vice President (P&C) Goods and Services Taxes Network Room No 223-229, 2nd Floor, The Janpath Hotel New Delhi 110 001 Dear Sir, Ref: Response to Request for HRMS & PAYROLL PROCESSING SERVICES Having examined the TENDER, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to provide the HRMS & PAYROLL PROCESSING SERVICES as required and outlined in the TENDER and agree to abide by this response for a period of six months from the last date for submission of TENDER response. The following persons will be the authorized representative of our company/ organisation for all future correspondence between the Goods and Services Tax Network (GSTN) and our organisation till the completion of the project. Details Primary Contact Secondary Contact Name: Title: Company Name: Address: Phone: Mobile: Fax: E-mail: Executive Contact We fully understand that in the event of any change in our contact details, it is our responsibility to inform GSTN about the new details. We fully understand that GSTN shall not be responsible for non-receipt or non-delivery of any communication and/or any missing communication from the GSTN to us, in the event that reasonable prior notice of any change in the authorized person(s) of the company is not provided to GSTN. We confirm that the information contained in this response or any part thereof, including its exhibits, and other documents and instruments delivered or to be delivered to the GSTN is true, accurate, verifiable and complete. This response includes all information necessary to ensure that the statements therein do not in whole or in part mislead GSTN in its short-listing process. 45 P a g e

We fully understand and agree to comply that on verification, if any of the information provided here is found to be misleading, we are liable to be dismissed from the selection process or, in the event of our selection, our contract is liable to be terminated. We agree for unconditional acceptance of all the terms and conditions set out in this TENDER document. We agree that you are not bound to accept any response that you may receive from us. We also agree that you reserve the right in absolute sense to reject all or any of the products/ services specified in the TENDER response. It is hereby confirmed that I/We are entitled to act on behalf of our company /corporation/firm/organization and empowered to sign this document as well as such other documents, which may be required in this connection. Dated this Day of. 2015 Signature: Name: Designation:. Date: List of Enclosures: 1. Envelop superscribed Technical Bid 2. Envelop superscribed Commercial Bid 3. EMD 4. Letter of authorisation 46 P a g e

Annexure 5 Methodology for Evaluation of Technical Proposal The bidder's proposed solution will be evaluated as per the evaluation criteria mentioned in the table below: S.No Evaluation Criteria Total Marks Min Qualifying ~ Cut Off marks 1 Bidders Experience 50 >= 30 ie 60 % Marks 2 Proposed Solution Meeting 200 >= 130 marks ie 65% the Functional Scope 3 Quality of Proposed Solution 100 >= 65 marks ie 65% 4 Presentation 50 >= 32.5 ie 65 % Marks Total marks 400 >= 280 marks (70% marks) Table 6 The following sections explain how the bidders will be evaluated on each of the evaluation criteria. S.No Criteria Details Documentary Evidence 1 Bidder Experience Prior Experience in Similar assignment in India >= 5 citations 50 marks >= 4 citations 40 marks >= 3 citations 30 marks >= 2 citations 20 marks >= 1 citations 10 marks Copy of work order or Completion Certificates from the client or self-certified from the authorised signatory of the bid; OR Work Order. Maximum marks 50 There will be no marks awarded for incomplete projects. 2 Meeting Functional Scope *Organization Management System *Employee Management System *Leave Management System *Payroll Management *Meeting Functional Requirements *Quality of modules ( Fill Annexure 1A) (to be supported by screen shots) 200 47 P a g e

System *Employee Life Cycle *Management System *Recruitment and On- *Boarding System *E-Separation Exit *Management System *Attendance Management System *Performance Management System *Learning and Development System *Reimbursement *Management [e-pay] System *Travel Management System Query Management System *Manager s Self Service System *Employee s Self Service System *HR Analytics Dashboard MIS Reports *HR Intranet *HR Budgets Cost *Monitoring Analysis 3 Quality of Overall quality of Proposed proposed solution, Solution Technology used, customization capabilities, Performance, Openness, Bandwidth and Endpoint resources requirements etc. 4 Demo Presentation to GSTN committee members. The functional Scope modules mentioned in serial number 2 should be demoed with emphasis to the quality of each module. Time 2 Hours *Quality and content of Presentation *Questions and Answers 100 50 48 P a g e

Technical score calculations 1. Each Technical bid will be assigned a technical score out of a maximum of 400 marks. Only the bidders who get a technical score of 65 percent or more in each section and 70 percent or more overall will qualify for commercial evaluation stage. Failing to secure minimum marks shall lead to technical rejection of the bid. 2. The final normalized technical score of the bidder shall be calculated as follows: Normalized Technical Score of a bidder = {Technical Score of that bidder/score of the bidder with the highest technical score} X 400 (adjusted to 2 decimals) Final score calculation through QCBS Example: Technical Score Bidders Technical score (B) Normalized Technical score Final Score 1 350 (350/390)*400 358.97 2 360 (360/390)*400 369.23 3 370 (370/390)*400 379.49 4 380 (380/390)*400 389.74 5 390 (390/390)*400 400 Table 8 The bidder has to get minimum 280 marks (ie column B) to qualify for the commercial evaluation. Commercial Evaluation Normalized Commercial Score of a bidder = {lowest quote/ bidders quote} X 400 (adjusted to 2 decimals) Bidders Price Quoted by bidders (in Lakhs) Normalized commercial score Final Score 1 10 (10/10)*400 400 2 11 (10/11)*400 363.64 3 12 (10/12)*400 333.33 4 13 (10/13)*400 307.61 5 14 (10/14)*400 285.71 Table 9 Final score calculation through QCBS 1. The final score will be calculated through Quality and Cost selection method based with the following weight-age: Technical: 70% Commercial: 30% Final Score = (0.70*Normalized Technical Score) + (0.30* Normalized Commercial Score) 49 P a g e

Bidders Normalized Technical score Normalized commercial score Final Score (70:30) 1 358.97*.7 400*.3 371.28 2 369.23*.7 363.64*.3 367.55 3 379.49*.7 333.33*.3 365.64 4 389.74*.7 307.61*.3 365.13 5 400*.7 285.71*.3 365.71 Table 10 All the technically qualified bidders will be notified to participate in commercial bid opening process. 2. The commercial bids for the technically qualified bidders will then be opened on the notified date and time and reviewed to determine whether the commercial bids are substantially responsive. Bids that are not substantially responsive are liable to be disqualified at GSTN s discretion. 3. The normalized commercial score of the technically qualified bidders will be calculated, while considering the commercial quote given by each of the bidders in the commercial bid as follows: The bidder with the highest final score shall be treated as the successful bidder. In the above example, bidder-5 will be treated as successful bidder. In the event the final scores are tied, the bidder securing the highest technical score will be adjudicated as the Best Value bidder for award of the project. The bid price will include all taxes and levies and shall be in Indian Rupees and mentioned separately. Any conditional bid would be rejected Discrepancies in Prices 1. If, in the price structure quoted by a tenderer, there is discrepancy between the unit price and the total price (which is obtained by multiplying the unit price by the quantity), the unit price shall prevail and the total price corrected accordingly, unless GSTN feels that the tenderer has made a mistake in placing the decimal point in the unit price, in which case the total price as quoted shall prevail over the unit price and the unit price corrected accordingly. 2. If there is an error in a total price, which has been worked out through addition and/or subtraction of subtotals, the subtotals shall prevail and the total corrected; and 3. If there is a discrepancy between the amount expressed in words and figures, the amount in words shall prevail, 4. If, as per the judgement of GSTN, there is any such arithmetical discrepancy in a tender, the same will be suitably conveyed to the tenderer by post or e-mail. If the tenderer does not agree to the observation of GSTN, the tender is liable to be ignored. 50 P a g e

ANNEXURE-6 DECLARATION 1. I,.. Son / Daughter of Shri.. Proprietor / Partner / Director / Authorised Signatory of competent to sign this declaration and execute this bid document. 2. I have carefully read and understood all the terms and conditions of the bid and hereby convey my acceptance of the same. 3. The information / documents furnished along with the above application are true and authentic to the best of my knowledge and belief. I / we, am / are well aware of the fact that furnishing of any false information / fabricated document would lead to rejection of my bid at any stage besides liabilities towards prosecution under appropriate law. Signature of Authorised Person Full Name: Company s Seal: N.B.: The above declaration, duly signed and sealed by the authorised Signatory of the Company, should be enclosed with Technical Bid. Date: Place: 51 P a g e

Annexure - 7 VENDOR INFORMATION FORM Bidders are requested to furnish the following information and enclose along with quotation. Agency Name: Address of the Agency Name & Designation of Authorised person Contact information Mobile no: Telephone No : Fax No: Email : Bank details of the Agency Bank Name Bank Address Bank Account No IFSC Code PAN No. TIN No. Signature & Stamp of the Bidder Date: 52 P a g e

Annexure-8 PROFORMA FOR PERFOEMANCE BANK GUARANTEE To, Goods and Services Tax Network (GSTN) Room No 228, The Janpath Hotel, Janpath, New Delhi - 110001 Whereas, <<name of the supplier and address>> (hereinafter called the bidder ) has undertaken, in pursuance of contract no. <Insert Contract No.> dated. <Date> to provide Implementation services for <<name of the assignment>> to GSTN (hereinafter called the beneficiary ) And whereas it has been stipulated by in the said contract that the bidder shall furnish you with a bank guarantee by a recognized bank for the sum specified therein as security for compliance with its obligations in accordance with the contract; And whereas we, <Name of Bank> a banking company incorporated and having its head/registered office at <Address of Registered Office> and having one of its office at <Address of Local Office> have agreed to give the supplier such a bank guarantee. Now, therefore, we hereby affirm that we are guarantors and responsible to you, on behalf of the supplier, up to a total of Rs.<Insert Value> (Rupees <Insert Value in Words> only) and we undertake to pay you, upon your first written demand declaring the supplier to be in default under the contract and without cavil or argument, any sum or sums within the limits of Rs. <Insert Value> (Rupees <Insert Value in Words> only) as aforesaid, without your needing to prove or to show grounds or reasons for your demand or the sum specified therein. We hereby waive the necessity of your demanding the said debt from the bidder before presenting us with the demand. We further agree that no change or addition to or other modification of the terms of the contract to be performed there under or of any of the contract documents which may be made between you and the bidder shall in any way release us from any liability under this guarantee and we hereby waive notice of any such change, addition or modification. This Guarantee shall be valid until <<Insert Date>>) Notwithstanding anything contained herein: I. Our liability under this bank guarantee shall not exceed Rs. <Insert Value> (Rupees <Insert Value in Words> only). II. This bank guarantee shall be valid up to <Insert Expiry Date>) III. It is condition of our liability for payment of the guaranteed amount or any part thereof arising under this bank guarantee that we receive a valid written claim or demand for payment under this bank guarantee on or before <Insert Expiry Date>) failing which our liability under the guarantee will automatically cease. 53 P a g e

ANNEXURE-9 CHECK LIST OF THE DOCUMENTS TO BE SUBMITTED WITH THE BID Confirm the enclosure of all the below listed documents S. No. Items Confirm (Yes/No) 1. Earnest Money Deposit 2. 3. Bid form with complete technical bid and Financial bid, with all pages serially numbered, signed and stamped on each page Audited Balance sheet of last three years with details of annual turnover, profit & loss account etc. 4 Income tax returns of last three years. 5. Attested Photo copy of PAN Card 10. 11 Documents in support of contracts fulfilled in last 3 years along with their values in support of the experience and financial credibility. Satisfactory completion of contract certificate from previous Organizations. ( Minimum three required) 12. Declaration as per Annexure-6. Signature of Authorised Person Date: Place: Full Name: Company s Seal: 54 P a g e