A GLOBAL OFFER FOR VENUE MANAGEMENT AND ENTERTAINMENT SOLUTIONS from stadiums to theaters, safe stands for happy fans
WHAT IMPROVE REVENUE-GENERATING FAN EXPERIENCES: Our continuous research and development investments, including acquisitions and partnerships with sector leading companies, our specialized engineering and focus on delivering the safest fan experience have made us a company that can offer a customized and integrated technology platform built for the sports and entertainment industry, for the management of any type of structure, with a high traffic of people flow. To all those who manage sports, shows and entertainment events, we offer a complete venue management solution including: a full access control system (software, terminals and turnstiles), video surveillance, ticketing and accreditation-systems, e-ticketing, P.O.S. and cashless payment, smart cards, loyalty, CRM, staff time & attendance management, building energy management, with RFID, barcode, QR and NFC technology. 70 million accesses managed every year for concerts and sports events worldwide 1.000 individual entries per hour 30.000 POS systems all over Europe 6 million daily money transactions
ACCESS CONTROL If you need to handle events with a large number of visitors, for example big venues with VIP, guest areas and disabled access gates, you know that the safety of environment and people begins at the entrance. Security control is always guaranteed, even in case of temporary or total disconnection of data, thanks to an access management software controlling an automated structure of full height turnstiles and swing gates, together with Guardian- a PC based multi-ticketing card reader (barcode, proximity and magnetic) equipped with a multi-colour graphic display that fosters communication between users and security officers. When it is not possible to have a wired network infrastructure, like in smaller venues or concerts arenas, Zucchetti offers you a centralized access control web application residing on our Data Center. The software is based on a unified infrastructure that exploits WiFi networks and transmission of packet data, typical of mobile phones, enabling the use of fixed and mobile devices, such as PDAs, for access control management. TICKETING Zucchetti electronic ticketing system is a solution designed and built to meet the needs of all players of sport, show and entertainment sector and of all those involved, from box offices to banks, private networks, self-services, call centers and on-line sales. Developed entirely in web technology and in Java language it simply works using any Internet browser. A powerful system that can be integrated with third party web-portals to manage on-line sales with no trouble. Thanks to its architecture it is adaptable to any event management. It is-easy to use and it manages e-tickets and points of sale with PDAs too. A multi-channel solution, able to interact with other administrative or payment systems that can manage: Electronic Ticketing, Currency and Access control with RFID bracelets Accounting Systems and Self-Service (Reception, Fast Access and E-Payment) Planning with Google Calendar interface Merchandising and products sales management E- commerce Customer Loyalty schemes POINT OF SALE Zucchetti multifunctional POS solution for food and beverage and fan merchandising management is ideal for heterogeneous and complex retail environments like catering but also for stadiums, arenas, cafeterias, shops, fairs, theme parks, museums and cinemas, and generally in all circumstances in which a sales transaction is carried out. Visitors to leisure areas use multiple check out scenarios with bars, kiosks, restaurants, discos, self-service shops, outlets etc. as well as many payment locations in a network often with a massive amount of daily transactions. Hospitality and retail companies can manage efficiently every aspect of the sales process, through the use of powerful and flexible tools, which are based on standard modern technology, with user friendly touch-screen interfaces and can manage all different types of currencies and accept different payment methods. HOW DELIVER A NEW FAN EXPERIENCE: We transform the experience of visitors and spectators, making it delightful. From the moment of purchasing the ticket (season- or dayticket), until the access in the structure through gates, barriers and turnstiles, buying at the points of sale and eating at bars and restaurants, until the enjoyment of the actual event, the presence of fans within the venue itself becomes a stress-free moment of pure amusement. Our streamlined system allows the client to move comfortably in the venue through bars, restaurants, kiosks, discos, exhibit or theatre rooms, parks, stadium and arena tribunes. Simply using a rechargeable contactless card, fans have more reasons to come early, stay longer and spend more. A MORE COMPELLING VENUE INVOLVEMENT At the entrance of the stadium, for example, fans check their subscription card by approaching it to the reader, that welcomes them by displaying messages regarding the club or sponsors promotions. With the same rechargeable card fan purchase gadgets in the stadium shops and buy drinks and sandwiches at food counters, quietly waiting for the beginning of the game. Everything is done in absolute safety, with surveillance services that can be limited only to the control of the most critical situations. The multiple use fan card allows the club to know every detail and keep track about fans preferences and occasional visitors purchases, analyze them with Zucchetti Business Intelligence Tools, manage CRM systems, integrated with the club s accounting solution, to carry out marketing initiatives for clients fidelity, offer discounts, incentives and agreements with other sports structures or companies, shopping malls and services.
SMART CARD While guaranteeing venue security, we also offer sports facility management new opportunities to increase their business, like contactless RFID smart cards which can handle multiple applications and manage access control flow at every turnstile. We have different kind of smart cards: 1. Smart cards for ticketing/access (for example for season card holders): we guarantee venue security with access control (one single entry balanced with blacklists) while managing very fast access control flow at every turnstile. 2. Smart cards for cashless payment: Prepaid cards for food and beverage and fan merchandising Faster sales process equals more sales and turnover (15% minimum turnover increase especially during halftimes) No cash handling: no risks about cash and loss Always a base amount on the smart card Customers binding for marketing actions and promotions through targeted advertising Loyalty programs 3. Smart Card with a combination of ticketing/access and cashless payment for food and beverage 4. Smart Card with a combination of ticketing/access and cashless Payment for food & beverage and integration of one or more applications like Payment for Merchandising, Payment for Parking, Integration of vending machines, Payment in external shops, Loyalty-program etc. Smart cards can be used as a prepaid card with a set amount, that can be spent in shops inside or outside the venue, in malls, restaurants or service station chains, to entry other sports venues or events, and can be loaded also for acquiring points in promotional campaigns, obtaining discounts or other services. The card can be recharged via handheld loader or charging stations in the venue, via Internet, via Callcenter and via connected agencies. Moreover we can design the concept and organize the fulfillment of the smart card for an event organizer, club or venue who has to administrate customer cards. VIRTUAL ASSISTANT To get fans in the seats and forget about home TV experience, venues need to boost both monetary and non- monetary costs, such as time, by maximizing value and convenience. Integrating automatic technology and reassuring human contact throughout the venue s customer service strategy, with Zucchetti virtual assistant solution it is possible to have a digital service desk to reduce first level support costs. A cloud-based 24/7 service, accessible via mobile devices and available in over 10 languages, with an intuitive and functional operator interface with full integration in the venue IT infrastructure is the ideal tool, to make both the fan and the sponsor feel like they are a valued part of the overall experience. WHY SAFETY, COMFORT AND FREEDOM OF MOVEMENT FOR FANS MAKE NEW VENUE SERVICES POSSIBLE FOR SPORTS CLUBS AND VENUE OPERATORS Large structures that take charge of sports, cultural events, shows and entertainment, find in Zucchetti Group a unique reliable partner, with great experience and know-how, capable of accompanying and providing constant support, from the design phase up to the post-sales assistance, offering solutions that: guarantee safety at the entrance and less security issues, by checking the validity of the ticket and any possible fake, ensuring maximum passage flow, checking in real time the number of entrances and reducing operator costs, theft and fraud allow the management of all the points of sale within the structure, with user friendly software and hardware modules, controlling food & beverage sales, managing items and merchandising, lists, shops, clients, price variations, and reports allow monitoring electricity, lighting, heating, and air conditioning consumption, in order to reduce energy costs, improving ground security and optimizing processes make the most out of their marketing activities and sponsor investments with an integrated and custom-fit solution, enhancing spectators experience and fans satisfaction OUR CLIENTS ARE: Stadiums Arenas Theatres Fairs Exhibits Museums Entertainment Multiplex cinemas Theme parks
REFERENCES With over 2.700 employees, a distribution network that exceeds 1.100 partners on the entire national territory and over 95.000 customers, Zucchetti group is a leader in the Software & ICT Services. We are present with 200 partners in over 50 countries around the world with offices in Romania, Russia, USA, Qatar, Brazil, France, Spain, Germany and Switzerland. Champions League Final Rome Olympic Stadium Asian Cup Qatar Doha 8 stadiums Europe Football Championship Ucraine 2 stadiums Honefoss Stadium Norway Signal Iduna Park Dortmund Germany Mercedes-Benz Arena Stuttgart Germany O2 World Hamburg Germany SGL Arena Augsburg Germany Formula 1 Italy Grand Prix Monza GP Nürburgring Germany Italy International Tennis tournament Rome Green Day and Beyoncé concerts Assago Building Milan Pallas Theatre Athens Greece La Fenice Theatre Venice OVER 100 STADIUMS WORLDWIDE ZUCCHETTI GROUP THE MARKET S MOST EXHAUSTIVE OFFER OF SOLUTIONS FOR THE VENUE MANAGEMENT
Zucchetti: Via Solferino, 1 26900 Lodi, Italy Phone +39/0371 594.24.44 Fax +39/0371 594.25.20 E-mail: info@zucchetti.com www.zucchetti.com DVENENG 1.1 EP 09/2015 BV The manufacturer reserves the right to add, eliminate or modify features and contents of any product, at any moment. All company names and respective product names herewith mentioned refer to registered brands.