We do SAM with a smile. TUI InfoTec Uwe Lehmann 01..06.2015
Agenda. TUI InfoTec IT Provider of the TUI Group Our Know-How Project License Management Initial Position General Conditions / Requirements Approach Project Team Aquisition of Commercial Data Discovery of Technical Data Experience Challenge & Solution Lessons Learned Outlook 2
TUI InfoTec. Our Data Center 2 locations in Hannover, 350 Employees Service Management, Service Desk & Data Center A Enterprise Operation Center & Data Center B 3
TUI InfoTec. Our Know-How Touristic Applications Cloud Services Workplace Solutions IT Infrastructure Operations Enterprise Solutions (SAP, BI) BPO (Accon RVS) Touristic Accounting (travel-ba.sys) Certified ISO 9001, ISO 20000 & ISO 27001; PCI DSS compliant 4
Initial Position 5
General Conditions / Requirements 6
Approach 7
Acquisition of Commercial Data LINDA (License Invoice Data Acquisition) System to requisition software licenses and software support with export functionality to transfer them to SmartTrack by SmartTrack-Import-Templates. 3 Input of SKU-No. for each Position Invoices Input of Oracle CSI-No. and man. search of the correct product in the catalog 1 man. Input of the SAP-Document-No. LINDA 5 Export of 6 Import License Data SmartTrack Import-File of License Data Smart Track scanned Invoices 2 autom. mapping by 4 autom. Product- and SAP-Document-No. Supplier mapping by SKU-No. (if exists) Standard Software Catalog 8
LINDA 9
Discovery of Technical Data IBM ILMT BMC ADDM Discovery of all Software-Installation based on PVU/RVU Discovery of all techn. Server-Inform. and Software-Installations 2 1 Discovery of all techn. Client-Inform. and Software-Installations Smart Track 6 3 own Skript to discover special Oracle DB-Features CSV-Files, to handle special 5 Licenses, for Examp. ASFU-Licenses 4 LANDesk User-Information of employees CSV TELIS 10
Challenge & Solution License-Ownership Clarification and presentation of different License-Ownership (company licenses, TUI-Group licenses, non TUI-Group licenses) Clarification in the context of requisition the business data Discussion with the customers and/or the TUI Group companys Diversity of Infrastructure Heterogenous Infrastructur with different types of server and operation systems Diversity of License Models A lot of different products and license metric in relation to server quantity Customization of the ADDM-Recognition Creation of files with technical Information (e.g.: Sockets, Core-Factors, ) Manual support for special server types Using different scanning tools for server and for clients) Using special script for difficult license metric (e.g.: Oracle Features and Options) Customization of the SAM-Tool 11
Challenge & Solution Aquisition actual license inventory Aquisition of all buyed licenses, based on the invoices. Aquisition of all software supplier contracts. Digital archiving of all license invoices and contracts. Process Optimization Integration of the license management process in the existing ITSM-Prozess Significant time advantage at aquisition of license data by the in-house developed application LINDA Creation of awarness for the topic license management in our company by in-house marketing Imponderability license metric changes by suppliers, risk of a new audit creation of audit relevant dokuments, e.g. OSW License metric trainings for different suppliers Support by external Consultant 12
Lessons Learned 13
Outlook 14
Thank you for your attention. Die TUI InfoTec GmbH behält sich das Recht vor, ohne vorherige Ankündigung Änderungen oder Ergänzungen der hier bereitgestellten Informationen vorzunehmen. Außerdem wird hiermit darauf hingewiesen, dass die Präsentation möglicherweise nicht alle Informationen der TUI InfoTec GmbH enthält bzw. diese unvollständig oder zusammengefasst sein können. Diese Ausarbeitung oder Teile von ihr dürfen ohne Erlaubnis von TUI InfoTec GmbH weder reproduziert noch weitergegeben werden. TUI InfoTec Uwe Lehmann 01.06.2015 2015; Herausgeber TUI InfoTec GmbH; Karl-Wiechert-Allee 4, Hannover