RESIDENTIAL GATEWAY Model TG784n USER MANUAL version 2011
CONTENTS TECHINICAL SPECIFICATIONS HARDWARE SETUP LED BEHAVIOR INSTALLATION REQUIREMENTS EASY SETUP MANUAL SETUP WIRELESS CONFIGURATION PORT FORWARDING CONFIGURATION USB FILE SHARING USB PRINTER SHARING TROUBLESHOOTING RESET TO FACTORY DEFAULT 3 4 5 7 7 11 13 15 16 20 23 24 RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 2
TECHNICAL SPECIFICATIONS Hardware Specifications Interfaces WAN RJ11 DSL line port 1 FXO POTS port (optional) Ethernet WAN 10/100 Base-T Interfaces LAN 4-port autosensing 10/100 Base-T auto-mdi/mdi-x Ethernet switch 2 FXS POTS ports 2 USB 2.0 masters Wi-Fi IEEE 802.11b/g/n on board Extras Reset button WPS button Dual memory bank for TR-069 Remote upgrade Dimensions (h x d x w) 41 x 167 x 223 mm (1.6 x 6.6 x 8.8 in.) AC Voltage 100-240 VAC (switched mode power supply) Temparature 0º - 40º C (32-104 F) Humidity 20% to 80% Management User Friendly GUI via HTTP and HTTPS GUI-embedded Easy Setup wizard On demand Remote GUI assistence (helpdesk) Web-browsing Intercept (install/diagnostics) PC (wireless) Technicolor Gateway Setup Wizard TR-069 CPE WAN Management Protocol TR-104 Voice Service Provisioning TR-098 Internet Gateway Device Management TR-111 Home Network Device Management TR-104 Storage Service Provisioning TR-064 LAN Side Configuration Zero-Touch Auto-Provisioning Services Printer sharing Content sharing Samba + NTFS (optional) File Server UPnP Media Server DLNA DMS Metadata support Remote HDD file access USB 3G dongle support Dynamic DNS Open architecture for 3rd party application development Firewall Security Stateful Packet Inspection Firewall (SPIF) Customizable firewall security levels Intrusion detection and prevention (DoS, SYN Flood, Ping of Death, Fraggle, LAND, teardrop, etc.) Website URL and Content-based filtering DMZ RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 3
Wireless Performance and Security Wi-Fi IEEE 802.11b/g/n access point Wi-Fi CERTIFIED WPA -Personal/WPA2 -Personal, WEP Wi-Fi Multimedia (WMM ) Wi-Fi Protected Setup (WPS ) Up to 4 vitual SSID APs support Security and service segregation per SSID Dynamic rates switching for optimal wireless rates Manual/auto radio channel support HARDWARE SETUP RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 4
LED BEHAVIOR Power LED Colour Green Red Orange Off State Solid on Solid on Blinking Description Power on, normal operation Power on, self-test failed, indicating device malfunction Bootloader active (during upgrade) Power off Ethernet LED Colour Green Off State Solid on Blinking Description Ethernet connection, no activity Ethernet activity No Ethernet connection Wireless LED Colour Green Orange Red Red/green Off State Solid on Blinking Solid on Blinking Solid on Blinking Toggling Description No wireless activity, WPA(2) encryption Wireless activity, WPA(2) encryption No wireless activity, WEP encryption Wirless activity, WEP encryption No wireless activity, no security Wireless activity, no security Wireless client registration phase WLAN disabled RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 5
Phone LED Colour Green Off State Solid on Blinking Description VoIP service up VoIP activity VoIP service down Broadband LED Colour Green Off State Solid on Blinking Description DSL line synchronised Pending DSL line synchronisation No DSL line Internet LED Colour Green Red Off State Solid on Blinking Solid on Description Internet connectivity, no activity Internet activity Internet connection setup failed No Internet connection WPS Button LED Colour Green Orange Red State Solid on Blinking Blinking Description Client successfully registered via WPS WPS registration ongoing Error occured RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 6
INSTALLATION REQUIREMENTS Requirements Your computer must run one of the following operating systems: Microsoft Window 7 or higher Microsoft Window 7 x 64 or higher Microsoft Window Vista (SP1) or higher Microsoft Window Vista x 64 (SP1) or higher Microsoft Window XP SP2 or higher Microsoft Window XP x 64 SP1 or higher Microsoft Window 2000 SP4 Mac OS X 10.4 (Tiger) Mac OS X 10.5 (Leopard) EASY SETUP Proceed as follows: 1. Connect the TG784n to your broadband service. 2. Power on the TG784n. 3. Connect your computer to the TG784n. 4. Launch your Internet Browser. **Note: If the TG784n welcome page does not appear automatically on the browser, key in the following URL in your Internet browser, http://dsldevice.lan or, 192.168.1.254 5. Your Internet Browser will automatically redirect to TG784n welcome page. (ref. **Note) 6. Click on Setup my Residential Gateway. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 7
7. Easy Setup will appear, click Next to proceed. 8. Service Selection will appear, select your desired service and click Next. *Note: HSI(GPON) - Internet with No VoIP HSI(GPON) & VoIP - Internet with VoIP HIS(GPON), VoIP & IP Cam - Internet with VoIP and Static IP for Camera service. 9. Input your Internet Account User Name and Password, click Next to proceed. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 8
10. Input your Voice Account Telephone Number, User Name and Password. Click Next to proceed. 11. If you wish to change TG784n Access Control, please input new User Name and Password. Click Next to proceed. Note: TG784n is configured with 2 level access: 1. User mode default user name: MaxisBB password: (blank) 2. Administrator mode default user name: Administrator password: (modem access Key) 12. Verify your configuration and click Start to apply. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 9
13. Please wait for the wizard to complete the configuration. 14. Done! You have successfully setup TG784n. Click Finish to close the wizard. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 10
MANUAL SETUP Proceed as follows: 1. Open your web browser. 2. Browse to http://dsldevice.lan or to the IP address of your TG784n (by default: 192.168.1.254) 3. The TG784n GUI appears. 4. Click on the einternet to configure your user name and password. 5. Enter your Username and Password and click Connect. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 11
6. To configure your VoIP settings, click on Toolbox. 7. In Toolbox click on Telephony. 8. In Telephony click on Configure. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 12
9. Input your VoIP account details and click Apply. *Note: SIP URI: same details as username. Display name: same details as username. Abbreviated number: leave it blank. Port: Select All to configure for both port FXS1 and FXS2. Otherwise select which port you would like to assign. WIRELESS CONFIGURATION Wireless connection If you want to connect your computer using a wireless connection, you will need a WiFi-certified wireless client adapter for each computer you want to connect wirelessly. Before you can connect a computer to your wireless network you need to know the wireless settings that are currently used by the TG784n: The Network Name (SSID) The wireless key TG784n default SSID and Wireless key is printed at the bottom panel of the Gateway. To change TG784n wireless settings: 1. Open your web browser. 2. Browse to http://dsldevice.lan or to the IP address of your TG784n (by default: 192.168.1.254) 3. The TG784n GUI appears. Then click on Home Network. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 13
4. In Home Network click on WLAN. 5. In WLAN click on Configure. 6. Modify your desired settings and click Apply. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 14
PORT FORWARDING CONFIGURATION To change TG784n Port Forwarding settings: 1. Open your web browser. 2. Browse to http://dsldevice.lan or to the IP address of your TG784n (by default: 192.168.1.254) 3. The TG784n GUI appears. And click on Toolbox. 4. In Toolbox click on Game & Application Sharing. 5. In Game & Application Sharing click on Configure. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 15
6. Select your application and device. Click Add and incoming request for the selected service will now be directed to the selected device. The TG784n will also configure the its firewall to allow this service. USB FILE SHARING Requirements Your USB storage device must be formatted as FAT32. Connecting your USB storage device to the Residential Gateway Proceed as follows: 1. Plug your USB memory stick or external hard disk in (one of) the USB master port(s) of your TG784n. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 16
Using the Network File Server Procedure 1. Open your web browser. 2. Browse to http://dsldevice.lan or to the IP address of your TG784n (by default: 192.168.1.254) 3. The TG784n GUI appears. And click on Toolbox. 4. On the Toolbox menu, click Content Sharing. 5. On Content Sharing, click on Configure. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 17
6. Under Network File Server (Windows Networking, click Server Enabled). 7. Click Apply. 8. All users connected to the TG784n can now connect to your USB storage device *Note: Server Name: You will use this name to access the USB storage. If you leave this field empty you can only access your USB storage device by entering the IP address (by default: 192.168.1.253) Accessing the shared content on Windows Proceed as follows: 1. Open Windows Explorer. 2. In the address bar type two backslashes followed by the name that you entered in the Server Name box (in our example: \\Thomson). If you did not provide a server name, type \\192.168.1.253. 3. All storage devices that are attached to your Residential Gateway are listed as folders. If the storage device has multiple partitions an index number will be added at the end (for example: Disk_a1 and Disk_a2). If the partition is a managed partition, the Media and Shared folders will be displayed instead. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 18
Accessing the shared content on Mac Proceed as follows: 1. On the Go menu, click Connect To Server. 2. The Connect To server window appears. 3. In the Server Address box, type smb://<servername>, where <server name> is the Server Name you assigned to your USB storage device. So in our example we will type smb://thomson. If you did provide a server name, type smb://192.168.1.253 4. The SMB Mount window appears. Select the shared folder you want to mount and click OK. 5. The SMB/CIFS Filesystem Authentication window appears. You do not need to authenticate, click OK. 6. Your USB storage device is not mounted and is displayed on your deskop. Unmounting your USB storage device Proceed as follows: 1. Browse to the Residential Gateway GUI. 2. On the Toolbox menu, click Content Sharing. 3. In the Navigation bar, click Configure. 4 Click Unmount. 5. Unplug your USB storage device from the ResidentialGateway. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 19
USB PRINTER SHARING Printing Sharing * Pre-requisite before the print server. 1. Connect the USB printer to the TG784n USB port. 2. You have the printer software loaded on the PC (OS 2K/XP/Vista and OS X). 3. The printing format used is RAW. Open Printer and Faxes and click on Add a printer Select Local printer and untick UPNP printer Select create a new port and select Click Next RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 20
Add printer IP address as 192.168.1.253 Select custom and click on settings Select Protocol as: LPR Insert Queue Name as: printer TICK LPR Rate Counting Enabled RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 21
Select your printer or use the Printer Installation CD to reinstall the printer driver Select as default printer Select Do not share the printer Click yes to print test print Click Finish Finish! Your printer sharing is completed RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 22
TROUBLESHOOTING None of the lights light up (Residential Gateway does not work) Make sure that The Residential Gateway is plugged into a power socket outlet. You are using the corect power supply for your Residential Gateway device. The power requirements for your Residential Gateway are clearly indicated on the identification label of the Residential Gateway. Only use the power adaptor supplied with your Residential Gateway. The Thomson Gateway is turned on via the push button or rocker switch on the back panel. The Broadband LED does not light up Make sure that: Ethernet Cable to WAN port is connected. ONT is turned on. The LED does not light up Make sure that your user name and password are correct. Proceed as follows: 1. Browse to the Residential Gateway GUI. 2. On the Broadband menu, click Internet Services. 3. Under Internet, click View More. 4. Check your user name. 5. Re-enter your password. 6. Click Connect. Ethernet LED does not light up Make sure that: The Ethernet cable is securely connected to the Ethernet port on your Residential Gateway and your computer. You are using the correct cable type for your Ethernet equitment, that is UTP CAT5 with RJ-45 connectors. No Wireless Connectivity Try the following: Change the wireless channel. Make sure that the wireless client is configured for the correct wireless settings (Network Name, security settings). Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Residential Gateway or directing the Residential Gateway s antenna(s) for optimal performance. Make sure that the wireless client adapter is enabled (message like radio on ). Poor Wireless Connectivity or Range Try the following: Change the wireless channel. Check the signal strength, indicated by the wireless client manager. If the signal is low, try place the Residential Gateway or to direct the Residential Gateway s antenna(s) for optimal performance. Use WPA(2)-PSK as encryption. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 23
Change the wireless channel Proceed as follows: 1. Browse to the Residential Gateway GUI. 2. On the left menu click Home Network. 3. Under Wireless, click your access point. Your access point will be listed in the following format: WLAN: <Network Nme> (<Actual speed>). For example, WLAN: Thomson83C7C7 (54Mbps). 4. The Wireless Access Point page appears. 5. In the Navigation bar, click Configure. 6. Under Configuration, select the channel of your choice in the Channel Selection list. 7. Click Apply. Calling over VoIP If you have problems calling via VoIP, check whether: Your phone is corectly connected to the Residential Gateway. Your phone is working on the traditional telephone network (PSTN): Connect your phone directly to the telephone wall outlet. Try to make a phone call. Your phone number, user name and password are configure correctly. The register s and proxy server s IP address and port number are configure correctly. The Power, Broadband/DSL and Voice LEDs are on. RESET TO FACTORY DEFAULT Resetting your Residential Gateway If at some point you can no longer connect to the Residential Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults. Warning A reset to factory defaults settings deletes all configuration changes you made. Therefore, after the reset, a reconfiguration of your Residential Gateway will be needed. Also your wireless clients will have to be re-associated. Method You can also choose between: Resetting the Residential Gateway via the Residential Gateway GUI. Reset the Residential Gateway via the Reset button. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 24
Resetting the Residential Gateway via the Residential Gateway GUI Proceed as follows: 1. Browse to the Residential Gateway GUI. 2. On the Residential Gateway menu, click Configuration. 3. In the Pick a task list, click Reset my Residential Gateway. 4. The Residential Gateway restores the initial configuration and restarts. 5. The Residential Gateway returns to the Residential Gateway home page (unless the IP address of your computer is not in the same subnet as the default IP address of the Residential Gateway, being 192.168.1.254) Reset the REsidential Gateway via the Reset button Proceed as follows: 1. Make sure the REsidential Gateway is turned on. 2. Push the Reset button until the Power LED lights red - this will take about 7 seconds. 3. Release the Reset button. 4. The Residential Gateway restarts. RESIDENTIAL GATEWAY MODEL TG784N USER MANUAL 25