Usługi i rozwiązania IT dla biznesu BCC SAP Experts BCC Data Centers BCC Software Factory
years of experience specialists projects countries in the market since 1995 consultants, developers, project managers supported for more than 400 customers customers and projects all over the world >74 outsourcing contracts hosting, administration, maintenance, user support data centers double security of customer systems and data global labor and customer service standards millions PLN revenue in 2014 almost 100% of IT services BCC SAP Experts BCC Data Centers BCC Software Factory Presentation title 2
competence centers BCC SAP Experts SAP service leader on the Polish market Projects all over the world Implementation and integration services SAP application management (users support) SAP maintenance, administration, hosting Full offer of SAP solutions and technologies Proprietary SAP standard extensions and complementary solutions BCC Data Centers Comprehensive IT maintenance and optimization offer Double security of BCC Data Center infrastructure Data Center services (such as managed hosting) Cloud computing System support and administration IT development and optimization IT security consulting BCC Software Factory Software design, development and maintenance Applications for any company processes and any collaboration scenarios between partners ABAP Wide range of technologies Custom development Proprietary IT solutions Presentation title 3
BCC project services (implementation and development) BCC Project Office BCC specialized unit responsible for the project management and its standards BCC regular services (maintenance, outsourcing) BCC Outsourcing Center BCC support organization responsible for processing of SLA contracts SAP implementations SAP development with new functions Integration and optimization of SAP environments SAP application management user support SAP maintenance, SAP administration, SAP managed hosting IT infrastructure development and optimization IT security advisory Data center services (managed hosting, collocation ) Cloud computing IT system support and administration Design, implementation and development of BCC proprietary applications Creating custom applications Software maintenance and administration BCC proprietary applications in Software as a Service model Presentation title 4
BCC Project Office BCC specialized unit responsible for the project management and its standards Proprietary BCC implementation methodology Foundations 20 years of BCC experience global Project Management Institute (PMI) standards ISO 9001, ISO 27001, ISO 20000 standards Contents Activity procedures Template forms Tools (documentation management, process model, change management, data migration) Database of template solutions, knowledge and experience Distinguishing factors Comprehensive view of the system lifecycle (implementation, use, maintenance and development) Engagement of the BCC service organisation operating according to ITIL standards Concept based on a graphical process model compliant with the BPMN standard Virtual work environment - MS SharePoint portal Presentation title 5
BCC Outsourcing Center Dedicated service organization ensuring the quality and management continuity of all SLAs The full range of outsourcing services and IT support: Managed hosting Administration Helpdesk SAP application management Dedicated maintenance consultant teams ensuring the continuity of services Dedicated Service Desk Team (first line of support) Dedicated contract coordinators Guaranteed SLA for availability of services up to 24/7 Single Point of Contact Professional tools for administration and monitoring of processes ISO 20000/ITIL, ISO 27001, ISO 9001 standards Presentation title 6
BCC Project Office Working standards BCC Outsourcing Center Information Security Management System ISO 27001 IT Service Management System ISO 20000 / ITIL Quality Assurance System ISO 9000 Data and system security Physical security of IT infrastructure World-class system administration and management Continuity of operation Confidentiality and reliability Service request management procedures Compliance with SLA parameters Use of service application Service level reporting Availability, capacity and operation continuity management Configuration and change management Structured project implementation model Guarantee of project implementation within the agreed time, budget and scope Planning, implementation and control of project progress Knowledge transfer to the customer Certificates and partner statuses Presentation title 7
60% revenue: services in Poland 40% revenue: export of services Countries: Finland Lithuania Slovakia SAP service market leader The largest team of consultants Austria Belarus Belgium France Great Britain Greece Latvia Germany Nigeria Slovenia Spain Switzerland One of the most modern data processing centers Bulgaria Czech Republic Denmark Holland Indonesia Italy Norway Poland Russia Hungary Ukraine USA Egypt Ireland Romania and more Estonia Canada Serbia BCC SAP Experts BCC Data Centers BCC Software Factory Presentation title 8
BCC customers: over 400 international and local companies BCC SAP Experts BCC Data Centers BCC Software Factory Presentation title 9
BCC SAP Experts Offer: SAP services and solutions BCC Data Centers Presentation title 10 BCC Software Factory
For many years: SAP market leader in Poland The most experienced SAP implementation company in Poland (since 1995) SAP projects in dozens of countries (the biggest Polish exporter of SAP services) More than 180 SAP specialists: the biggest team in Poland and one of the biggest in Central Europe BCC in the SAP market Separate implementation teams (implementation and development projects) and service teams (user support, administration) Competence in all major SAP products and technologies Support for the entire SAP solution lifecycle analysis, implementation, development, maintenance and hosting Wide range of solutions extending the SAP standard and SAP complementary solutions Presentation title 11
BCC authorized SAP partner SAP Certified Partner in Hosting Services SAP Certified Partner in Cloud Services SAP Partner Center of Expertise (PCOE) certificate SAP Partner Edge Channel Partner SAP BusinessObjects Partner SAP SuccessFactors Partner Presentation title 12
BCC offer: comprehensive support for the entire SAP system lifecycle Implementation projects Pre-implementation studies Process reorganization License delivery Implementation works Training courses ABAP/Java programming Integration with other applications Development and optimization Implementation of new functionalities Rollouts Projects related to changes (reorganisations, mergers, acquisitions...) Upgrades Archiving of historical data Reorganization of authorization system Optimization of performance and availability Maintenance SAP application management (user support) Providing specialists Standard & Enterprise Support Managed hosting, backup data center, collocation Administration Presentation title 13
BCC offer: all leading SAP solutions and technologies SAP ERP FI CO PS MM WM PP QM PM SD SAP HR SAP CRM SAP SCM APO, EWM SAP ESS / MSS SAP Workflow SAP DMS SAP Mobile, SAP Fiori SAP Business Intelligence SAP BusinessObjects SAP BW SAP HANA SAP Basis SAP PI/XI ABAP/Java SAP NetWeaver Presentation title 14
Support for business processes with possibility of integration with SAP environment SAP standard (SAP ERP, SAP CRM, SAP HR, PI ) Complementary solutions BCC EXTRA: more than 40 proprietary SAP standard extensions (add-ons) BCC proprietary applications and BCC partner applications B2C, B2B portals Employee self-service solutions Mobile solutions Custom solutions Company- and industry-specific extensions and addons Wide range of technologies ABAP Presentation title 15
SAP Experts team >180 SAP specialists >7 years - average experience in SAP Project managers, expert consultants, leading and task consultants, developers, administrators Division into implementation teams and service teams Poland's biggest team of specialists and one of the biggest in our part of Europe >50 types of SAP certificates, among others: SAP FI, SAP CO, SAP SRM, SAP MM, SAP WM, SAP PP, SAP QM, SAP PM, SAP SD, SAP CRM, SAP HR, SAP BW, SAP BusinessObjects, SAP ABAP, SAP Java, SAP Portal; SAP NetWeaver, SAP Basis, Administration DB2, SQL, Oracle DB, Sybase; SAP Security, OS/DB Migration, SAP XI/PI, SAP Solution Manager, SAP HANA Presentation title 16
The BCC Group company specialized in SAP implementation for small and medium businesses Joint offer with BCC (e.g. IT outsourcing in BCC Data Centers) SAP Business Suite SAP Business One SAP implementation faster and cheaper based on ready functional packages SPRINT ERP SPRINT HR SPRINT CRM Addressees: Mid-size businesses Flexible ERP solution for smaller entities, integration with SAP Business Suite Addressees: Small and dynamic companies Large companies and corporations Branches, agencies, subsidiaries Sales and service partners, franchisees Presentation title 17
Our contribution to SAP community development Better Business - BCC customer quarterly The only Polish letter for SAP professionals More than 50 issues since 2000. Guides, case studies, improvements and innovations Authors: BCC experts, customers and partners English edition: Better Business Publications of BCC experts in global SAP environment media SAP Professional Journal SAP SCM Expert, SAP CRM Expert, SAP HR Expert, SAP Solution Manager Expert Better Business Academy Complete database of Better Business resources More than 600 guides and case studies More than 7000 users Free online access Collaboration with universities Lectures and talks for students Apprenticeship programs Giving opinions on educational programs Postgraduate studies "Human capital management in the SAP HR system" Presentation title 18
Selected references in the field of SAP (Poland) >1,000 projects for > 400 customers, including: More than 50 customers, among others: Implementation of SAP ERP and SAP HR in the capital group Multi-stage project involving 10 units and production plants Migration of SAP ERP and SAP BW to SAP HANA platform One of the first SAP HANA projects of its kind in the world SAP rollout support in the Polish branches SAP for the Automotive sector Implementations, rollouts, development and SAP support for VW Group production and trade companies in Poland More than 50 customers, among others: Implementation of SAP CRM One of the largest SAP CRM projects in Poland > 200,000 customers supported in the system Implementation of SAP ERP Finance implementation in SAP ERP for the retail sector in Poland SAP application management (support for SAP users) Comprehensive maintenance support of the SAP environment (hosting, administration, SAP application management, development of new functions) Presentation title 19
Selected references in the field of SAP (abroad) support for projects in over 40 countries around the world, including: Creation of SAP corporate standards Rollouts of SAP corporate solutions Support for development and rollouts of SAP corporate solutions Support for technical migration of SAP systems from Germany to the US Creation and expansion of SAP model systems among others: SAP ERP, SAP CRM, SAP BI, SAP NetWeaver Portal among others: Belgium, Bulgaria, Egypt, Netherlands, Indonesia, Nigeria, Romania, Serbia, Hungary Estonia, Finland, Lithuania, Latvia, Germany, Poland, Serbia for companies in Austria, the Czech Republic, Poland, Slovakia and Hungary SAP global competence center from the FMCG sector Development and rollouts of advanced SAP functions in supply chains and finance Switzerland, Germany, France Integration of RIOsys application on SAP NetWeaver platform Interfaces with SAP Aerospace & Defence Long-term lease of SAP professionals, support for development of SAP corporate solutions > 2,000 working days per year Comprehensive maintenance support for SAP environment (Norway, Poland) (hosting, administration, SAP application management, development of new functions) Presentation title 20
BCC Data Centers Offer: IT outsourcing, cloud computing IT optimization and security BCC SAP Experts Presentation title 21 BCC Software Factory
Specialized BCC competence center, providing IT outsourcing, data processing, cloud computing and IT consulting services Double infrastructure security Two own data centers in different locations Versatile team of IT experts Architects, project managers, application, network and hardware specialists, and security experts Premium services Managed hosting: more than traditional hosting Proactive model of support services Experience IT outsourcing since 1999 More than 200 active SLAs Working standards Separate service organization working in accordance with ISO and ITIL standards Consulting services IT environment development and optimization IT security, information security Presentation title 22
Continuous services SLAs Data center services Managed hosting Collocation, hotelling Backup data center Cloud computing services Infrastructure as a Service (IaaS) Platform as a Service (PaaS) Backup & Recovery as a Service (BRaaS) Support and administration services IT administration, administrators support System monitoring IT Helpdesk Cloud solutions SAP Presentation title 23
Development services IT security consulting IT design, development and optimization Consolidation, virtualization, high availability systems Disk-to-disk and HA backup systems Monitoring systems Identity and authorization management Designing of data centers LAN/WAN networks Information security audits IT infrastructure security audits Penetration tests of networks and applications Information Security Management System (implementation, preparation for certification, development, training) Information security administrator outsourcing Presentation title 24
Team >50 specialists IT architects and designers, administrators, hardware and network engineers, security experts Competence: various operating systems, databases, network and virtualization solutions and IT systems 6 years average experience in managing complex IT environments >100 certificate types ITIL Foundation; PRINCE2 Foundation; IBM Certified Specialist - eserver i5 iseries Technical Solutions Designer V5R3; VMware Certified Professional on vsphere 5; NetApp Certified Data Administrator; Oracle Certified Professional; Microsoft Certified Systems Engineer; Microsoft Certified Database Administrator; Microsoft Licensing Specialist; Juniper Networks Certified Internet Associate Enterprise Routing; SAP Technology Consultant SAP NetWeaver SAP Web AS Implementation & Operation; SAP Certified Technology Professional - Security with SAP NetWeaver 7.0; SAP NetWeaver - SAP Security; Technology Consultant - OS/DB Migration for SAP Systems; Lead Auditor ISO/IEC 27001; Lead Auditor ISO 9001 Presentation title 25
Double security of technical infrastructure Twin data centers in different locations Availability over 99,98% 24/7 multi-level infrastructure monitoring Direct connections with many Internet operators Full redundancy of the network backbone ensuring there is no single point of failure Continuity of power supply guaranteed by several independent sources Secure access zones Fire, humidity, and movement detection systems, inert gas extinguishing systems Presentation title 26
Selected references SLA services >200 contracts, including: Managed hosting of transactional systems at BCC Data Centers for the financial sector Managed hosting and administration of ERP and Business Intelligence systems at BCC Data Centers Collocation of central IT systems at BCC Data Centers Managed hosting and ERP system administration at BCC Data Centers for companies in Finland, Germany and Poland SAP administration: Outsourcing of administration, support of administrators for companies including: Hosting of HR archival systems at BCC Data Centers WAN network management Comprehensive support of the IT environment IT administration, collocation at BCC Data Centers, IT helpdesk, e-mail outsourcing Presentation title 27
Selected references IT projects Separation of the IT environment for the Polish branch of EWE from the corporate IT environment IT security consulting IT security audits, penetration tests of the IT environment for companies including: Implementations of ISO 27001, ISO 20000, ISO 9001 management systems for companies including: Separation (migration) of ERP, BI and GRC systems from the central installation in the USA for a company in Poland Projects of migration and virtualization of platforms for ERP systems for companies including: Upgrade projects of SAP environments for companies including: Implementation and development of the IT monitoring system - Nagios A global manufacturer from the Aerospace industry Projects of expert consulting on the SAP technology including an SAP environment performance audit, upgrade support, Solution Manager Presentation title 28
BCC Software Factory Offer: Software design, development and maintenance BCC SAP Experts Presentation title 29 BCC Data Centers
BCC Software Factory: Specialized BCC competence center in software development Any processes in companies Any scenarios of collaboration between partners B2B and B2C portals Custom development tailor-made solutions Employee self-service solutions BCC proprietary solutions with the possibility of dedicated development Mobile solutions Company- and industry-specific extensions Presentation title 30
Custom solutions Designing applications Security audit and penetration tests Building and development of applications Performance tests Service support Hosting and administration Backup as a Service Infrastructure as a Service Support of entire application lifecycle ABAP Wide range of technologies Presentation title 31
Quality + security We automate tests to be sure that new features won't interfere with working solutions Precise version management is required in complex projects executed by distributed teams We are flexible, but we meet strict security and quality standards Presentation title 32
Usability = efficiency Look and feel adjusted to requirements of visual customer identification Presentation title 33 Ergonomics and aesthetics in accordance with latest usability standards
BCC's proprietary solutions Save the time of your employees, partners, customers... Reduce costs of paper, mistakes, purchasing... Streamline communication within the company and with partners Employee self-service portal for companies of all sizes e-archiving, document management, workflow Flexible platform for exchanging business documents? Any custom extensions and add-ons Available in the cloud or dedicated installations Software as a Service or purchase Presentation title 34 Integration with company and partner systems (ERP, HR )
Employee self-service portal for a company of any size Selection of any combination of modules Fast launch and easy extension with new features Integration with any system (HR, ERP ) Presentation title 35
Content Management: electronic document archive Workflow: document flow and support for business process flow Different document types Invoices, contracts, graphics, plans, e-mails... Support for any process flow and work organization Integration with other systems (ERP, HR, CRM ) Presentation title 36
Flexible platform for exchanging business data B2B and B2C scenarios Electronic exchange of documents, portals for customers and suppliers, Internet store... Implementation of any EDI documents Invoices, purchase orders, advice notes, stock levels, reports,... Integration with any systems both internal (ERP, CRM ) and external (business partner systems, procurement platforms, other EDI platforms, ) Presentation title 37
Selected references in the area of software development In-house developed products of BCC as Software as a Service or dedicated installations An innovative employee self-service portal for companies of any size E-archiving, document management, workflow A flexible platform for exchanging business documents A hub of the electrotechnical industry for: The platform for servicing customers of Randstad Payroll Solutions in the SaaS model, based on BeeOffice solution Electronic PIT tax forms from SAP HR to the Ministry of Finance system >100,000 employees including: Integration of the SAP system with fiscal printers >20 customers including: Key information about a customer from various SAP areas on a single screen Safe online e-banking in the SAP system Integration of the financial system with corporate banking platforms for banks including ING Bank, Pekao, BOŚ Presentation title 38
Selected references in the area of software development Custom development dedicated solutions An application supporting security of access to e- publications Assignment, check and renewal of authorizations for >200,000 customers Implementation of an application for a debt collection department Support of debt collection for tens of thousands of invoices per month A Polish trade company from the automotive industry Building of the B2B platform supporting cooperation in a dealer network A Web application for examining interactions between drug components Preparation and outsourcing at BCC Data Centers Rollouts and development of an intranet portal based on SAP NetWeaver Portal Implementations in >20 countries A global competence center of a corporation from the FMCG sector Implementation of Sharepoint, an application for HR documentation management and publication on the company portal Maintenance support and development of the e-learning platform learncom.pl A global manufacturer of soft drinks Support in use and development of mdsd, an application based on SAP NetWeaver Mobile Infrastructure (SAP MI) Presentation title 39
+48 61 827 70 00 sales@bccgroup.eu www.bccgroup.eu Presentation title 40