Singtel Business Product Factsheet Brochure Managed Cloud Expert Defense Services Services There s an Easier Way to Adopt Cloud. Leave it to Singtel Cloud Experts. Singtel Cloud Expert Services is dedicated to smoothen your journey to the Cloud. We are committed to walk alongside you to ensure that you have the best cloud strategy that fits your IT needs. With Singtel as your cloud service provider and our Cloud Expert Services as your cloud consultant, you get the best of both worlds for end-to-end planning, implementation and management of your cloud services strategy. That s not all. To truly maximise your cloud investments, Singtel s Cloud Spend Management Services deliver monthly reports and valuable guidance to optimise cost management over cloud operations and infrastructure spend across the different public cloud platform you deploy.
Cloud Expert Services Gain Real Efficiencies: Look Beyond Cloud Technology Many businesses, especially growing companies, find it overwhelming to sort out all the considerations one needs to make when adopting cloud - how to choose amongst private, public and hybrid clouds; deciding how best to manage workload mobility, cloud interoperability, application-centric control policies, data sovereignty, security, backup and recovery, and more. Not forgetting the additional pressure of weighing new cloud investments against existing data centre investments. According to Technology Business Research (TBR), the complexity of cloud environments and the need for hybrid cloud integration have seen more than 82% of enterprises adopting cloud professional services in 2014 1. Is your IT team still shouldering the cloud load on its own? Here are four ways cloud professional services can address your cloud adoption challenges: Close the skills gap Many companies lack the confidence and expertise to handle the risks and complexities of cloud adoption in-house. A trusted advisor with proven reliability and experience can help to evaluate ways to plan, migrate and manage cloud, helping businesses achieve agility and cost-saving goals. Reduce risks Any IT migration comes with its inherent risks, ranging from costs, duration and disruption to production IT systems and business operations. Backed by proven methodologies and sound program management, experienced cloud consultants that speak the same language and take the time to understand business requirements - beyond IT requirements - can smoothen the business transformation journey. Overcome scalability limitations Some businesses may have in-house IT skills, but lack the scalability for an enterprise-wide implementation. Conversely, other organisations which do not have the capabilities, often have no plans to hire or develop cloud transformation and migration skills - after reviewing trade-offs between core and non-core capabilities. Working with external cloud professional services is an effective way to tap into outside expertise to move the company forward quickly. Ensure visibility over cloud infrastructure spend With the high adoption rate of cloud, there is the challenge of managing myriad type of cloud resources. To prevent overspending or underutilisation, it is key to maintain visibility over one s IT infrastructure spend, while having the ability to effectively map cloud usage and costs to the right division, department, user or project. A trusted advisor providing valuable insights on existing cloud spend information can guide and recommend ways to optimise one s cloud spend and infrastructure, for better long-term cloud investment planning. Footnotes: 1. Technology Business Research Spring 2014, Cloud Professional Services Customer Research Report.
Singtel Cloud Expert Services We want to help you take the guesswork out of your cloud transformation process. Singtel Cloud Expert Services are project-based services that assist you with the end-to-end planning, implementation and management of a cloud services strategy. What you want, is a partner that can deliver your end-to-end IT needs holistically - not just a provider of cloud services. To unlock the full value of cloud for your business, our cloud experts work with you to: Assess and plan your cloud strategy to align to your business needs Translate your needs into executable plans Detect and discover relevant business needs Execute and manage your end-to-end cloud deployment Analyse and advise ways to optimise cloud spend and infrastructure Unlike other cloud services providers (CSPs) that offer silo virtual compute power or consultants who provide professional services, Singtel Cloud Expert Services deliver the best of both worlds as both your CSP and consultant. To achieve your business and IT goals, partnering with a provider with a dedicated cloud expertise team for your cloud journey - across technology and deployment scenarios - should be a pre-requisite. Singtel will be your trusted advisor and partner in offering practical and systematic guidance from strategy development, adoption and implementation, operations, to reporting, cloud spend management and cloud infrastructure optimisation. We are here to minimise the risks and uncertainty of your cloud transformation by answering your questions: Which cloud model is most suitable for my applications? Should I adopt the use of public clouds, or build and implement a private cloud? Is a hybrid of public and private clouds for me? What should I migrate to the cloud and when? What is the process to move my business to the cloud? How can I manage my existing cloud spend for better planning and prevention of overspending?.. and more Whether you need to migrate from a public to a private cloud, implement a hybrid cloud environment that integrates with your existing data centre, or migrate applications to the cloud, Singtel Cloud Expert Services broad catalogue of cloud professional services can handle it all.
Our Expertise Singtel Cloud Expert services offer expertise in three categories: Advisory and Strategise Provide advisory and strategy services, encompassing architectural, deployment, strategic and design advisory, including: Identify your business objectives and IT needs before migration Fine tune legacy IT environments, including out-of-date applications that require upgrade Assist in developing cloud strategies with clear adoption roadmaps Provide cloud technology updates relevant to your business Transform and Enable Design and implement detailed cloud architecture for businesses, including: Plan and migrate data, servers, storage, disaster recovery, backup, application and processes Setup infrastructure and data lifecycle management Project manage to confirm scope of work, timeline for project delivery - with signed endorsement before commencing work Draw up checklist to facilitate user-acceptance testing (UAT) Operate and Run Specially designed for businesses that do not have managed services in-house. Dedicated resources to manage your cloud environment according to stipulated service level agreements (SLAs), including: Perform diagnosis and remediation of pain points Deliver a comprehensive range of managed services, ranging from infrastructure management, data management, applications and database management, to helpdesk, and reporting and capacity management Provide advice and insights on cost management over existing IT infrastructure spend via Singtel Cloud Spend Management Services (CSMS), which delivers monthly reports and guidance with analysis of spend profile, recommendation of possible areas for cost optimisation and insights for long-term cloud investment. Three categories of Singtel Cloud Expert Services Advisory and Strategise Assess, design and plan enterprise cloud strategy Operate and Run Deliver, manage and support infrastructure, data, applications and database. Includes Cloud Spend Management Services report (CSMS) on monthly cloud spend analysis Transform and Enable Setup, integrate and implement infrastructure and migration
Service Schemes As most businesses are at different stages of cloud adoption, our highly-customised services are competitively-priced, combining one-time charges and monthly recurring charges, depending on the service category. Benefits Enjoy single point of orchestration Enjoy one-stop, end-to-end cloud professional services. As both your consultant and CSP, we help you gain more control over your cloud investment by leveraging Singtel Cloud Expert Team s certified experience and knowledge, including Microsoft Cloud Competency and Data Centre Architecture Specialisation to design and implement a cloud strategy that best fits your business. Faster execution Enjoy faster implementation and execution with proven methodologies and best practices. By dealing with one vendor, speed time-to-value when eliminating time spent liaising with multiple vendors. Reduce miscommunication due to mismatch of consultation with implementation and management. This facilitates agility, speed and rapid innovation for your organisation. Why Singtel Lower risks of failure Benefit from an optimally designed cloud infrastructure that maximises efficiencies and cost savings, thus lowering risks of failure. With a team that strives to understand both your business/it challenges and key milestones, your IT team can look forward to partner a highly-committed team that empowers and works alongside to create a seamless cloud strategy that meets your needs. Optimise IT resources and cloud infrastructure spend Free your limited IT resources from tactical, day-to-day management of cloud architecture, so you can focus on core IT functions that ensure business connectivity and avoid costly downtime. Gain better visibility and control over your cloud infrastructure spend with enhanced visibility via monthly reports that go beyond raw data. Enjoy peace of mind with advice by cloud consultants on ways to optimise cloud spend and infrastructure, to prevent overspending or underutilisation. Let us be your trusted partner in your next lap of growth powered by cloud. Trusted advisor to governments and large enterprises Singtel is the CSP to provide the first private cloud infrastructure developed for all government bodies in Singapore, known as the Government Cloud (G-Cloud), and IT support for major national events. With a dedicated team that focuses solely on architecting cloud infrastructure, it affirms our commitment to deliver nothing but the industry s best, backed by deep expertise, technical know-how and industry knowledge garnered through the years. The accolades we have received and the opportunity to support many large enterprises in their cloud strategy further testify to our commitment. One-stop, two hats, three service categories As your one-stop, end-to-end cloud services advisor, Singtel wears two hats as both your consultant and cloud services provider, offering highly-customisable services. Beyond cloud technology, Singtel also provides ICT services including connectivity, data centre, managed security, mobility services and more. Best-of-breed partnerships Committed to your success, Singtel works with best-of-breed partners that invest in continuous innovation, ensuring that you always enjoy up-to-date hardware and software designed to handle both your current and future workloads.
About Singtel Singtel is Asia's leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms as well as infocomm technology and pay TV. The Group has presence in Asia, Australia and Africa with over 550 million mobile customers in 25 countries, including Bangladesh, India, Indonesia, the Philippines and Thailand. It also has a vast network of offices throughout Asia Pacific, Europe and the United States. Awards Asia Communication Awards Best Enterprise Service - Connectivity as a Service (2013) Best Cloud Service (2011 & 2012) Project of the Year - G-Cloud (2014) Computerworld SG Readers Choice Awards Best Data Centre and Hosting Services Provider (2007 & 2009-2013) Best Managed Connectivity Services Provider (2006-2013) Frost & Sullivan Asia Pacific ICT Awards Telecom Cloud Service Provider of the Year (2012) IDC MarketScape in Asia Pacific 2013 A Leader for Datacenter and Hosted Cloud Services* NetworkWorld Asia Readers Choice Product Excellence Awards (2013) Managed Infrastructure Services Cloud Infrastructure Provider Computerworld Singapore Customer Care Award Cloud Services (2012-2013) *Source: IDC MarketScape Asia/Pacific Next-Generation Telcos - Datacenter and Hosted Cloud Services 2013-2014 Vendor Analysis, Doc #AP3053513V, Dec 2013. Download report at www.singtel.com/iaas AUG 2015 For more information cloud@singtel.com Contact your Account Manager Copyright 2015 Singapore Telecommunications Ltd (CRN:199201624D). All rights reserved. All other trademarks mentioned in this document are the property of their respective owners.