VSS Backup Solution for Exchange Server 2007 and Symantec Backup Exec 12.5 using ETERNUS VSS Hardware Provider

VSS Backup Solution for Exchange Server 2007 and Symantec Backup Exec 12.5 using ETERNUS VSS Hardware Provider System Configuration Guide November 2009 Fujitsu Limited

Table of Contents 1. Executive Summary... 2 1-1. Revision Level... 2 1-2. Intended Audience... 2 2. System Configuration... 3 2-1. Hardware Configuration... 4 2-2. Software Configuration... 4 3. Key Technologies... 6 3-1. Advanced Copy Function... 6 3-2. Volume Shadow Copy Service... 6 4. Allocation of Mailbox Database and Logs... 7 4-1. Creating New Storage Group... 7 4-2. Creating New Mailbox Database... 8 4-3. Moving Mailbox Recipients... 9 5. Installing ETERNUS VSS Hardware Provider... 10 5-1. Installing ETERNUS VSSHP... 10 5-2 Setting up ETERNUS VSS Hardware Provider... 13 5-2-1 Setting up ETERNUS VSSHP for the Backup server... 13 5-2-2 Setting up ETERNUS VSSHP for the Exchange server... 14 5-2-3. Open VSSHP Communication Port... 16 5-3. Verifying the VSSHP Installation... 19 5-3-1. Confirm the ETERNUS VSSHP registration... 19 5-3-2. Confirm the ETERNUS VSSHP Communication Service... 19 5-3-3. Verifying VSSHP Operations with DISKSHADOW... 20 6. Installing Symantec Backup Exec for Windows Servers... 23 6-1. Installing Backup Exec... 23 6-2. Installing Backup Exec Remote Agent... 25 6-3. Installing Exchange MAPI Client... 27 7. Exchange Backup and Restore... 28 7-1. Performing Off-Host VSS Backup... 28 7-2. Restoring from Exchange Backup... 32 7-3. Recovering Mailbox Data with GRT... 34 7-4. Recovering Mailbox Data from RSG... 36 8. Exchange Server CCR Environment... 40 9. Conclusion... 41 9-1. Summary of Configuration Tasks... 41 Appendix A: Reference... 42 Appendix B: Glossary... 43 All Rights Reserved Copyright FUJITSU LIMITED 2009 1

1. Executive Summary This document describes a messaging environment that combines the benefits of the popular Microsoft Exchange Server 2007 and Symantec Backup Exec 12.5 software with the mission-critical advantage of a Fujitsu ETERNUS disk storage system. This document also shows how to configure the environment. Microsoft Exchange Server is the most widely used messaging software in the world. Fujitsu storage systems ETERNUS are storage systems designed to meet the requirements of a mission-critical-environment. The combination of Exchange and Fujitsu storage systems ETERNUS brings the reality of extreme high availability to this messaging environment. As a backup and recovery solution, Exchange supports Volume Shadow Copy Service (VSS) provided by Microsoft. With VSS supported backup software (a VSS requester) and storage systems, backups can be done very quickly without system interruption. Fujitsu provides a VSS Hardware Provider (VSSHP) in order to support this VSS backup solution. Setting up ETERNUS VSSHP makes it possible to use Advanced Copy Functions, (built-in ETERNUS utilities for fast disk replication) from standard backup software. We have documented a highly efficient backup solution for an Exchange Server messaging environment with Symantec Backup Exec 12.5 as a backup software and VSS backup with ETERNUS Advanced Copy Functions. This document also shows the flexible recovery of an Exchange mailbox from a VSS backup. As examples, this document describes the evaluation environment in the second chapter, the key technologies in the third chapter and the allocation of mailbox database and logs in the fourth chapter. The software installation procedures are covered in the fifth and sixth chapter. The seventh chapter describes how to perform Exchange VSS backups and restores. In addition, the eighth chapter describes the configuration of Exchange CCR (Cluster Continuous Replication) environment. The ninth chapter explains the summary of these best practices. 1-1. Revision Level Revision Date Description 1.0 December 2008 Initial Release 2.0 March 2009 Updated for VSSHP1.2.0 and Backup Exec 12.5 3.0 November 2009 Updated for VSSHP1.3.1 and added Exchange CCR environment 1-2. Intended Audience This document is intended for IT administrators and system engineers who have an interest in implementing Microsoft Exchange 2007 and Symantec Backup Exec 12.5 using Fujitsu ETERNUS disk storage systems. It is assumed that the reader has a general knowledge of Microsoft Exchange, Active Directory, Microsoft Cluster Service, and ETERNUS features and terminologies. All Rights Reserved Copyright FUJITSU LIMITED 2009 2

2. System Configuration The evaluation environment was set up as follows: The Active Directory Domain Controller is 64bit version Windows Server 2008. The Exchange and Backup Exec servers are 64bit version Windows Server 2008. Using the LUN mapping function on the ETERNUS disk storage system, dedicated LUNs are allocated to the Exchange server and Backup Exec server. The Backup Exec job is using the ETERNUS Advanced Copy Functions via VSSHP. Backup Exec obtains backup data from the target disks, and stores the data to the tape device or the disk folder for backup. The servers are defined as follows: Exchange server: The server where Microsoft Exchange is installed. The Backup Exec Remote Agent is also installed on this server. Backup server: The server where Backup Exec Media Server is installed. In this evaluation environment, this server also has the Exchange roles of Hub Transport and Client Access Server. Download following applications in the Internet connected environment before you start to configure. ETERNUS VSS Hardware Provider 1.3.1 http://www.fujitsu.com/global/support/computing/storage/system/vsshp.html You can get the VSSHP Package (setup.exe) and the Software Information (readme_en.pdf). Microsoft Exchange Server MAPI Client and Collaboration Data Object 1.2.1 http://www.microsoft.com/downloads/details.aspx?familyid=e17e7f31-079a-43a9-bff2-0a11030761 1E&displaylang=en It is assumed that the Active Directory Domain Services and Exchange Server (HUB/CAS/MB) installations are already completed in this evaluation environment. All Rights Reserved Copyright FUJITSU LIMITED 2009 3

2-1. Hardware Configuration Server Configuration Exchange server, Backup server, and Domain Controller model: Fujitsu PRIMERGY RX300S2 type: 2 x Intel Xeon 3GHz 4096MB RAM OS: Microsoft Windows Server 2008 Enterprise Edition (x64) HBA Configuration PG-FC107 (Emulex LP1050) 2 (Exchange server and Backup server) 2 FC 2Gbps ports Storage System Configuration model: Fujitsu ETERNUS2000 model 100 firmware: V10L60-0000 type: 2GB Cache, 4 x FC port RAID configuration: RAID1+0 (4+4, 146GB/15krpm) 2-2. Software Configuration Exchange Server Backup Server Windows Server Configuration Microsoft Windows Server 2008 Enterprise Edition (x64), Service Pack 2 Roles: File Service Web Server (IIS) Features: Remote Server Administration Tools Active Directory Domain Service Tools Windows PowerShell Exchange Server 2007 Configuration Microsoft Exchange Server 2007 version 08.01.0340.000, Service Pack 1 Rollup 6 for Exchange Server 2007 Service Pack 1 (KB959241) Roles: Information Store Management Tools Backup Client Configuration Symantec Backup Exec 12.5 Remote Agent for Windows Microsoft Exchange Server MAPI client and Collaboration Data Object 1.2.1 VSS Provider Configuration Provider name: ETERNUS VSS Hardware Provider Provider type: Hardware Provider ID: 38A7D4B1-9B95-45ab-82E1-EDFC591307EF Version: 1.3.1 Multipath Driver Configuration ETERNUS Multipath Driver V2.0L14 Windows Server Configuration Microsoft Windows Server 2008 Enterprise Edition (x64), Service Pack 2 Roles: File Service Web Server (IIS) All Rights Reserved Copyright FUJITSU LIMITED 2009 4

Features: Remote Server Administration Tools Active Directory Domain Service Tools Windows PowerShell Exchange Server 2007 Configuration Microsoft Exchange Server 2007 version 08.01.0340.000, Service Pack 1 Rollup 6 for Exchange Server 2007 Service Pack 1 (KB959241) Roles: Hub Transport Client Access Management Tools Backup Exec Configuration Symantec Backup Exec 12.5 for Windows Servers Version 12.5 Rev.2213 Service Pack 2, Hotfix 324011 The following Backup Exec options must be installed: Advanced Disk-Based Backup Agent for Microsoft Exchange Server VSS Provider Configuration Provider name: ETERNUS VSS Hardware Provider Provider type: Hardware Provider ID: 38A7D4B1-9B95-45ab-82E1-EDFC591307EF Version: 1.3.1 Multipath Driver Configuration ETERNUS Multipath Driver V2.0L14 Domain Controller Microsoft Windows Server 2008 Enterprise Edition (x64), Service Pack 2 Roles: Active Directory Domain Service DNS Server All Rights Reserved Copyright FUJITSU LIMITED 2009 5

3. Key Technologies This section describes the general outline of the key technologies - ETERNUS Advanced Copy Function and Volume Shadow Copy Service. 3-1. Advanced Copy Function Fujitsu ETERNUS disk storage systems provide a point-in-time copy feature that creates a copy of the source volume data at a certain point in time within the storage system without stopping the operation of a database or other applications. It is called the Advanced Copy Function. ETERNUS provides two types of replication features: One Point Copy (OPC) and Equivalent Copy (EC). With OPC, a copy volume can be instantly created on demand. With EC, the source and target volumes are previously synchronized and spilt when the replicated volume is required. Our evaluation program is performed with QuickOPC. 3-2. Volume Shadow Copy Service Volume Shadow Copy Service (VSS) is a function that creates a snapshot copy of a volume on a Microsoft Windows Server. By using the Advanced Copy Function of the ETERNUS disk storage systems with VSS compatible business applications and backup software, it is possible to create snapshot copies with zero server loads. The ETERNUS VSS Hardware Provider (VSSHP) is software that is compatible with the Microsoft Volume Shadow Copy Service interface, offering the services of the ETERNUS disk storage systems. VSSHP makes it possible to backup using the ETERNUS disk storage systems Advanced Copy Function with backup software that is compatible with windows VSS. VSSHP supports both Windows Server 2003 and 2008. All Rights Reserved Copyright FUJITSU LIMITED 2009 6

4. Allocation of Mailbox Database and Logs The Mailbox database and logs must be located on the volumes of ETERNUS disk storage systems. This makes it possible to use the high reliability and performance of the ETERNUS disk storage systems in the Exchange messaging environment. This section provides the steps to create a new storage group on the ETERNUS disks, to create a new mailbox database in the new storage group, and to move existing mailbox recipients to the new mailbox database. 4-1. Creating New Storage Group This section includes the steps to create a new storage group for Exchange Server 2007. 1. Start the Exchange Management Console on the Exchange server. 2. Select [Server Configuration]-[Mailbox] on the left pane. 3. Click [New Storage Group ] on the right pane. 4. Specify the storage group name on the New Storage Group window. Click [Browse] to specify the path on the volume of ETERNUS disk storage systems. Figure 1: New Storage Group Window 5. Click [New] to create the new storage group. 6. Read and accept the completion status, and then click [Finish]. All Rights Reserved Copyright FUJITSU LIMITED 2009 7

4-2. Creating New Mailbox Database After the creation of the new storage group, perform the following steps to create a new mailbox database in the new storage group. 1. Start the Exchange Management Console on the Exchange server. 2. Select [Server Configuration]-[Mailbox] on the left pane. 3. Select the storage group created in the previous section, and click [New Mailbox Database ] on the right pane. 4. Specify the Mailbox database name on New Mailbox Database window. Click [Browse] to specify the path created on ETERNUS disk storage systems volume. Figure 2: New Mailbox Database Window 5. Click [New] to create the new mailbox database. 6. Read and accept the completion status, and then click [Finish]. All Rights Reserved Copyright FUJITSU LIMITED 2009 8

4-3. Moving Mailbox Recipients After the creation of new mailbox database, create mailbox recipients to use the new mailbox database. This section provides the steps to move the existing mailbox recipients to the new mailbox database. 1. Start the Exchange Management Console on the Exchange server. 2. Select [Recipient Configuration]-[Mailbox] on the left pane. 3. Select mailbox recipients to move, and then click [Move Mailbox ]. 4. Click [Browse] on Move Mailbox Introduction window to select the target mailbox database. Figure 3: Move Mailbox Introduction Window 5. Read Move Mailbox Move Option window, and then click [Next]. 6. Read Move Mailbox Move Schedule window, and then click [Next]. 7. Read Move Mailbox Move Mailbox window, and then click [Move]. 8. Read and accept the completion status, and the click [Finish]. 9. Verify that a moved mailbox recipient can read existing messages and send a new message by using Outlook or your favorite messaging client software. All Rights Reserved Copyright FUJITSU LIMITED 2009 9

5. Installing ETERNUS VSS Hardware Provider This section includes the steps to install ETERNUS VSSHP and to verify the VSSHP installation. For more detailed information about the following installation or configuration sections, please see the Software Information ETERNUS VSS Hardware Provider. The installation and configuration of ETERNUS VSSHP includes the following tasks: 1. Install the VSSHP package on the Backup and Exchange server. 2. Setup the VSSHP configuration on the Backup and Exchange server. 3. Restart the Backup and Exchange server, and then verify the VSSHP installation. 4. Using the diskshadow command line tool included in the Windows Server 2008, verify the VSSHP backup environment. 5-1. Installing ETERNUS VSSHP This section explains how to install the ETERNUS VSSHP. 1. Login to the Backup Server as a local administrator. 2. Double-click the VSSHP package (setup.exe) to start the install wizard. The Welcome window is displayed. Click [Next] to continue. Figure 4: InstallShield Wizard Welcome Window All Rights Reserved Copyright FUJITSU LIMITED 2009 10

3. Click [Next] to accept the default directory for the installation files. Figure 5: Destination Folder Window 4. Click [Install] to start the installation. Figure 6: Ready to Install the Program Window All Rights Reserved Copyright FUJITSU LIMITED 2009 11

5. After the installation finishes successfully, the VSSHP registration confirmation window is displayed. Click [OK] to register a provider. Figure 7: VSSHP Registration Confirmation Window 6. Click [OK] to confirm the successful registration. Figure 8: VSSHP Registration Successful Window 7. Complete Section 5-2-1 to setup the VSSHP configuration. 8. Complete Section 5-1 for the Exchange Server and then complete 5-2-2. 9. Confirm the completion of the installation, and then click [Finish] to exit the wizard. Figure 9: InstallShield Wizard Completed Window All Rights Reserved Copyright FUJITSU LIMITED 2009 12

5-2 Setting up ETERNUS VSS Hardware Provider This section explains how to setup the ETERNUS VSSHP. The VSSHP setup includes the following tasks. 1. Select server type on the server selection window 2. Confirm the port number of the VSSHP communication 3. Register the target volume on the pool management window. 4. Open the VSSHP communication port in the Windows Firewall. 5-2-1 Setting up ETERNUS VSSHP for the Backup server 1. After the completion of the VSSHP registration, the server selection window is displayed. Click [Backup Server] to select the Backup server. Figure 10: Server Selection Window (Backup Server) 2. The port number for the VSSHP communication service window is displayed. Confirm the port number and then click [OK]. Figure 11: Port number Confirmation Window 3. The confirmation for the target disk registration window is displayed. Click [OK] to proceed. All Rights Reserved Copyright FUJITSU LIMITED 2009 13

Figure 12: Confirmation for the Target Disk Registration Window 4. The Pool Management Window is started. All the disks of ETERNUS disk storage system which are recognized by the server are displayed in the Disk List pane. Select the disk for the target of Shadow Copy, and then click [--->]. Figure 13: Pool Management Window 5. Selected disks are displayed in the Target Disk List pane. Complete the disk selection for the target of Shadow Copy, and then click [OK]. Figure 14: Pool Management Window (after the disk selection) 5-2-2 Setting up ETERNUS VSSHP for the Exchange server 1. Click [Production Server] on the server selection window. All Rights Reserved Copyright FUJITSU LIMITED 2009 14

Figure 15: Server Selection Window (Production Server) 2. IP address registration window is displayed. Specify the Backup server IP address, and then click [OK]. Figure 16: IP Address Registration Window 3. The Computer name of the Backup server is displayed. Confirm the computer name, and then click [OK]. Figure 17: Computer Name Confirmation Window 4. Click [Cancel] on the confirmation for the target disk registration window. There is no need to register the target disk on the Exchange server. Figure 18: Confirmation for the Target Disk Registration Window (Cancel) All Rights Reserved Copyright FUJITSU LIMITED 2009 15

5-2-3. Open VSSHP Communication Port Since the Windows Server 2008 Firewall is enabled by default, open the port for the communications service to be able to connect to the Exchange server. 1. Login to the Backup server as a local administrator. Click [Start]-[Control Panel]-[Windows Firewall]. Figure 19: Windows Firewall Window 2. Click [Change settings]. All Rights Reserved Copyright FUJITSU LIMITED 2009 16

Figure 20: Windows Firewall Window 3. Click [Exceptions] tab and then click [Add port ]. 4. Specify Name and Port number. Port number should be the same value in the services file. And then click [OK]. Figure 21: Windows Firewall Add a Port Window 5. Click [OK] to confirm and close Windows Firewall Settings. All Rights Reserved Copyright FUJITSU LIMITED 2009 17

Figure 22: Windows Firewall Settings Window All Rights Reserved Copyright FUJITSU LIMITED 2009 18

5-3. Verifying the VSSHP Installation To confirm the normal installation of VSSHP, perform the following steps. 1. Confirm the successful registration of the ETERNUS VSS Hardware Provider. 2. Confirm the successful registration of the VSSHP Communication Service. 3. Verify VSSHP Operation with Diskshadow tool. 5-3-1. Confirm the ETERNUS VSSHP registration 1. Restart the Backup server. 2. Login to the Backup server as a local administrator. 3. Click [Start]-[Command Prompt]. 4. Type the following command to confirm that VSSHP is registered successfully. C:\>vssadmin list providers Example: Figure 23: Output of vssadmin command 5. Close the Command prompt window. 6. Complete Selection 5-3-1 for the Exchange server. 5-3-2. Confirm the ETERNUS VSSHP Communication Service 1. Login to the Backup server as a local administrator. 2. Click [Start]-[Administrative Tools]-[Services]. 3. Confirm that ETERNUS VSSHP Communication Service Status is Started and Startup Type is Automatic". All Rights Reserved Copyright FUJITSU LIMITED 2009 19

Figure 24: Services Window 5-3-3. Verifying VSSHP Operations with DISKSHADOW To verify that the VSS functionality works correctly, you can use the Diskshadow command tool. Diskshadow is bundled in Windows Server 2008 provided from Microsoft as a VSS test tool. You can test the snapshot creation of VSSHP with Diskshadow command. The test procedure includes the following tasks; 1. Login to the Exchange server as a local administrator. 2. Execute diskshadow in Command Prompt to start diskshadow prompt. 3. Execute "set context persistent" subcommand. 4. Execute "set option transportable" subcommand. 5. Execute "set metadata" subcommand. This subcommand requires meta data file name as an argument. In the example below, meta data file is set to "c:\metadata.cab". 6. Execute "add volume" subcommand. This subcommand requires backup source drive information. In the example below, backup source drive is s:. 7. Execute "create" subcommand to start VSS backup. If this subcommand finishes with no errors, VSS backup created successfully. 8. Verify the Windows Event Log contains no errors. 9. Execute "end backup" subcommand, and then execute "exit" subcommand to end Diskshadow prompt. Example: All Rights Reserved Copyright FUJITSU LIMITED 2009 20

Figure 25: diskshadow command at Exchange server 10. Copy metadata.cab created in task 5 to the Backup server manually. 11. Login to the Backup server as a local administrator. 12. Execute diskshadow in Command Prompt to start diskshadow prompt. 13. Execute "load metadata" subcommand. Specify full pathname of meta data file copied in task 10. 14. Execute "import" subcommand. 15. Verify the Windows Event Log contains no errors. 16. Confirm STXV0560 message in the application log of the Exchange server. This means that VSSHP started creating shadowcopy. 17. Mount the snapshot target drive, and then confirm snapshot data created successfully. 18. After the confirmation, it is recommended to remove unnecessary shadowcopy data. Execute "list shadows" subcommand to find unnecessary shadowcopy data, and then execute "delete shadows" subcommand to delete it. 19. Confirm that shadowcopy data has the same [Shadow copy ID] and same [Shadow copy set] as those that created in task 6. Also confirm the [Provider ID] is same as ETERNUS VSS Hardware Provider. In the example below, "list shadows" subcommand is executed to list [Shadow copy ID] and [Shadow copy set], and then "delete shadows" subcommand is executed along with [Shadow copy ID] of unnecessary shadowcopy data. 20. Subcommand "delete shadows all" deletes all shadowcopy data, so please use this command carefully. 21. Execute "exit" to end diskshadow command prompt. Example: All Rights Reserved Copyright FUJITSU LIMITED 2009 21

Figure 26: diskshadow command at Backup Server For more detailed information about Diskshadow command, please see the following URL; http://technet.microsoft.com/en-us/library/cc772172(ws.10).aspx All Rights Reserved Copyright FUJITSU LIMITED 2009 22

6. Installing Symantec Backup Exec for Windows Servers After verifying the VSSHP installation, you can start installing Backup Exec for Windows Servers. The following section describes the Backup Exec installation overview. 1. Install the Backup Exec Media Server on the Backup server. 2. From the Backup Server, install Backup Exec Remote Agent on the Exchange server. 3. Install the Exchange MAPI Client on the Exchange server. For more detailed information about the following installation, please refer to the Symantec Backup Exec for Windows Servers Administrator s Guide. 6-1. Installing Backup Exec To install Backup Exec, you should perform the following steps. 1. Login to the Backup server as a domain administrator. 2. Start the Backup Exec CD Browser from the CD media. 3. Click [Start the Backup Exec Installation]. 4. On the Welcome panel, click [Next]. 5. Select [I accept the term of the license agreement] on the License Agreement window, then click [Next]. 6. Check [Local Install] and [Install Backup Exec software and options], and then click [Next]. Figure 27: Backup Exec Install Menu Window (Local Install) 7. Review the Environment Check result, and then click [Next]. 8. Since we will be using the evaluation version this time, specify no License keys and click [Next]. All Rights Reserved Copyright FUJITSU LIMITED 2009 23

9. Select the following optional components on the Symantec Backup Exec Options window, then click [Next]. -Agent for Microsoft Exchange Servers -Advanced Disk-based Backup Option Figure 28: Backup Exec Options Window (Local Install) 10. Provide the Backup Exec system account user name, password, and domain. This must be a domain Administrator account. Then click [Next]. 11. Check [Create a local Backup Exec SQL Express instance to store the database on. This instance will be installed in C:\Program Files\Microsoft SQL Server\MSSQL$BACKUPEXEC], and then click [Next]. 12. Check [Use Symantec device drivers for all tape devices (recommended)] on the Symantec Tape Device window, and then click [Next]. 13. Review the Ready to Install the Program window, and the click [Install]. 14. Click [Finish] on the Install Wizard Completed window to exit. All Rights Reserved Copyright FUJITSU LIMITED 2009 24

6-2. Installing Backup Exec Remote Agent The Backup Exec Remote Agent can be installed remotely on the Exchange server from the Backup server. This section provides the steps to install the Remote Agent. 1. Login to the Backup server as a domain administrator. 2. Start the Backup Exec CD Browser from the CD media. 3. Click [Start the Backup Exec Installation]. 4. On the Welcome panel, click [Next]. 5. Select [I accept the term of the license agreement] on the License Agreement window, and then click [Next]. 6. Check [Remote Install], and then click [Next]. Figure 29: Backup Exec Install Menu (Remote Install) 7. Select [Windows Remote Agents] on the Symantec Backup Exec Remote Install window, and then click [Add]. 8. Provide the IP address of the Exchange server and domain name on the Manual Entry of Remote Computer Name prompt, and then click [OK]. 9. Provide a domain administrator account name and password on the Remote Computer Logon Credentials window, and then click [OK]. All Rights Reserved Copyright FUJITSU LIMITED 2009 25

10. Check the following option on the Symantec Backup Exec Options window, and then click [Finish]. -Remote Agent for Windows Servers Figure 30: Backup Exec Options Window (Remote Install) 11. Confirm that the name of Backup server is displayed on the Publish Remote Agent Information window, and then click [OK]. 12. Review the Backup Exec Installation Review window, and then click [Next]. 13. Review the Ready to Install the Program window, and then click [Install]. 14. Confirm that the install status reaches 100% on the Remote Installation Status window, and then click [Next]. 15. Click [Finish] on the Install Wizard Completed window to exit the installation. All Rights Reserved Copyright FUJITSU LIMITED 2009 26

6-3. Installing Exchange MAPI Client This section includes the steps to install the Microsoft Exchange MAPI Client on the Exchange server. This installation enables you to use the combination of Exchange and Backup Exec GRT function (to be described later). 1. Prepare the Microsoft Messaging API and Collaboration Data Object 1.2.1 (see Section 2). 2. Login to the Exchange server as a local administrator. 3. Double-click ExchangeMapiCdo.exe. 4. Double-click the extracted file ExchangeMapiCdo.msi to start the installation. 5. Confirm that the following window is displayed, and then click [Finish] to complete the installation. Figure 31: MAPI Client Installation Complete Window All Rights Reserved Copyright FUJITSU LIMITED 2009 27

7. Exchange Backup and Restore This section provides the steps to backup the Exchange mailbox database with VSSHP, and to restore the mailbox database from the VSS backup. VSSHP supports a two server configuration, such as an Exchange server and a Backup server. In this environment, the backup is performed as a Symantec Backup Exec Offhost backup. Offhost backup enables Backup Exec to move backup processing from the Exchange server to the Backup server. This process includes executing the Exchange utility to check the consistency of the backup data. ETERNUS disk storage systems perform the high-speed Advanced Copy at the request of Backup Exec via VSSHP. Backup Exec obtains the backup data from the target volumes of the Advanced Copy of ETERNUS disk storage systems. Restore of the Exchange mailbox database is performed using Backup Exec functions. We confirmed three kinds of restores in this evaluation program. 1. Full restore of the Mailbox database: It is assumed that the mailbox is corrupt or damaged. 2. Restoring the individual mailbox data with GRT: It is assumed that a particular mailbox user deleted messages by mistake. 3. Restoring the messages from the Recovery Storage Group: It is assumed that no system interruption is permitted when the restoring operation is performed. 7-1. Performing Off-Host VSS Backup To execute a backup with VSSHP, perform the following steps to create the job. 1. On the Backup server, click [Backup Task]-[New Job] on the Backup Exec Job Setup window. 2. Select the Exchange Information Store as a backup resource. Select [Source]-[Selections], and then expand [Domains]-[Active Directory Domains]-[domain name]-[mailbox server name]-[microsoft Information Store] on the View by Resource pane. Figure 32: Backup Job Selections Window All Rights Reserved Copyright FUJITSU LIMITED 2009 28

Verify that storage group name and mailbox name are displayed correctly, and then check the storage group name. If the Microsoft Information Store is not displayed on the View by Resource pane, confirm the Microsoft Information Store service is started normally on the Exchange server. If the service is not started, start the service manually and restart creating the backup job. 3. Select [Settings]-[Advanced Disk-based Backup Option], and then specify as follows: -Use offhost backup to move backup processing from remote computer to media server -> Check. -Snapshot provider -> Select Hardware Use Technology provided by hardware manufacturer. -Job disposition -> Select Fail back up job [further selections are not backed up after failure occurs]. -Process logical volumes for offhost backup one at a time -> Check. Figure 33: Backup Job Advanced Disk-based Backup Window All Rights Reserved Copyright FUJITSU LIMITED 2009 29

4. Select [Settings]-[Microsoft Exchange], and then specify as follows: -Backup Method -> Select Full Database and Logs [flush committed logs]. -Continuously back up transaction logs with Backup Exec Continuous Backup Server -> Uncheck. -Use Backup Exec Granular Recovery Technology to enable the restore of individual mailboxes, mail messages, and public folders from Information Store backups [Exchange 2000 and later only; Incremental backups supported with policy-based backup only] -> Check. -Perform consistency check before backup when using Microsoft Volume Shadow Copy Service [VSS] snapshot provider -> Uncheck. -If Exchange 2007 backup source is LCR or CCR -> Do not change. Figure 34: Backup Job Microsoft Exchange Window All Rights Reserved Copyright FUJITSU LIMITED 2009 30

5. Verify the above specification, and then click [Run Now]. 6. Refer to the job history and verify the successful completion on the Job Monitor window. Figure 35: Backup Exec Job Monitor Window All Rights Reserved Copyright FUJITSU LIMITED 2009 31

7-2. Restoring from Exchange Backup To restore the mailbox database from an Off-Host backup, perform the following steps to create and execute the restore job in the Backup Exec Job Setup window. 1. Before you start restoring the mailbox database, you should dismount the mailbox database from the Exchange Management Console. 2. On the Backup server, click [Restore Task]-[New job] on the Backup Exec Job Setup window. 3. Select [Source]-[Selection], and then expand [All Resources]-[mailbox server name]-[microsoft Information Store]-[storage group name]-[backup date]-[mailbox name], and then select mailbox name. Figure 36: Restore Job Selections Window All Rights Reserved Copyright FUJITSU LIMITED 2009 32

4. Do not change the settings of [Settings]-[Microsoft Exchange]. Figure 37: Restore Job Microsoft Exchange Window 5. Click [Run Now] to start the restore job. 6. Confirm the successful completion of the restore job, and mount the target mailbox database. 7. Confirm that the messages that are sent and received before backup was taken are restored successfully from mail client software. All Rights Reserved Copyright FUJITSU LIMITED 2009 33

7-3. Recovering Mailbox Data with GRT With the Granular Recovery Technology (hereinafter GRT), it is possible to recover the individual mailbox data with an easy operation. To recover the mailbox data with GRT, perform the following steps: 1. Dismount the Exchange mailbox. 2. On the Backup server, create the restore job. Select [Source]-[Selections] on the Job Setup Window, and expand [All Resources]-[mailbox server name]-[microsoft Information Store]-[storage group name]-[backup date]-[mailbox name]-[target account name], and the select the mailbox recipient(s). 3. Do not change the settings of [Settings]-[Microsoft Exchange]. 4. Click [Run Now] to start the restore job. Figure 38: Backup Job Selections Window (Individual Mailbox selection) All Rights Reserved Copyright FUJITSU LIMITED 2009 34

5. Confirm the successful completion of the restore job, and then mount the mailbox database. 6. Start mail client software and confirm the messages are successfully restored. Figure 39: Outlook Web Access Window All Rights Reserved Copyright FUJITSU LIMITED 2009 35

7-4. Recovering Mailbox Data from RSG Backup Exec supports recovery from the Recovery Storage Group provided by Microsoft. To use the Recovery Storage Group, perform the following steps: 1. On the Exchange server, double-click [Disaster recovery tools]-[database Recovery Management] on the Exchange Management Console to start the Troubleshooting Assistant. Figure 40: Exchange Management Console Toolbox Window All Rights Reserved Copyright FUJITSU LIMITED 2009 36

2. Click [Manage Recovery Storage Group]-[Create recovery storage group] to create the Recovery Storage Group. Figure 41: Troubleshooting Assistant Server and User Information Window 3. Create the restore job on the Backup Exec Job Setup Window. Select the same items [Resource]-[Selections] as a normal database restore job. All Rights Reserved Copyright FUJITSU LIMITED 2009 37

4. Select [Destination]-[Microsoft Exchange Redirection], and check the following check boxes: -Redirect Exchange sets -Redirect using Volume Shadow Copy Service (VSS) snapshot provider -Redirect to Recovery Storage Group (RSG) [Exchange 2007 only] Figure 42: Restore Job Microsoft Exchange Redirection Window 5. Do not change the settings of [Settings]-[Microsoft Exchange]. 6. Click [Run Now] to start the restore job. 7. Confirm the successful completion of the restore job, and then mount the mailbox database of the Recovery Storage Group. 8. Start the Troubleshooting Assistant from the Exchange Management Console. All Rights Reserved Copyright FUJITSU LIMITED 2009 38

9. Select [Manage Recovery Storage Group]-[Merge or copy mailbox contents], and then merge the mailbox database. Figure 43: Troubleshooting Assistant Recovery Storage Group Selection Window 10. Confirm that the messages are restored successfully from mail client software. All Rights Reserved Copyright FUJITSU LIMITED 2009 39

8. Exchange Server CCR Environment Cluster Continuous Replication (CCR) is a high availability feature of Microsoft Exchange Server 2007 that combines the asynchronous log shipping and replay technology built into Exchange 2007 with the failover and management features provided by the Cluster service. The Mailbox database and transaction logs are being replicated from the Active Mailbox server to the Passive Mailbox server with the log shipping. If the Active Mailbox server fails, Exchange can continue the messaging service on the Passive Mailbox server with the Cluster failover technology. The combination of ETERNUS VSSHP 1.3.1 and BEWS 12.5 works normally in the Exchange CCR environment. You can back up the mailbox database and restore the individual mailbox data with the same operation as on the single mailbox environment. To configure ETERNUS VSSHP 1.3.1 and Symantec Backup Exec for Windows 12.5 in the Exchange CCR environment, perform the following steps: 1. Before you start installing ETERNUS VSSHP 1.3.1, make sure that Exchange CCR works normally. 2. Install the ETERNUS VSSHP on the Active Mailbox server, the Passive Mailbox server, and the Backup Server. Please refer Section 5 for the installation tasks. 3. Install the Backup Exec Media Server on the Backup server and install the Backup Exec Remote Agent on both the Active and Passive Mailbox server. Please see Section 6. 4. Install the Exchange MAPI client on both the Active and Passive Mailbox server. 5. Create the backup job on the Backup server. On the Backup job properties window, select [Settings]-[Microsoft Exchange], and then specify the following value in the [If Exchange 2007 backup source is LCR or CCR]: -> Back up from the active copy only 6. You can back up and restore the mailbox data with the same operation as on the single mailbox server. Please see Section 7. All Rights Reserved Copyright FUJITSU LIMITED 2009 40

9. Conclusion With the combination of Exchange Server 2007, Backup Exec 12.5, and ETERNUS VSSHP, a highly protected messaging environment is created on the Fujitsu ETERNUS disk storage system. This combination provides the solution for high-speed backup without any system interruption, and the flexible recovery of both full mailbox restores and individual mailbox recovery. 9-1. Summary of Configuration Tasks 1. Allocate the Exchange mailbox database and logs on the ETERNUS disk storage systems. 2. Install the ETERNUS VSSHP on the Exchange server and Backup server. 3. Configure the VSSHP to take One Point Copy (OPC) backup of mailbox database and logs on the Exchange server. 4. Configure the Backup server to recognize OPC target volumes. 5. Install Backup Exec 12.5 on the Backup server and Backup Exec 12.5 Remote Agent on the Exchange Server. 6. Create and execute an offhost backup job on the Backup server. 7. Restore and recovery with Backup Exec functions: -Restoring from an Exchange backup -Recovering mailbox data with GRT (Granular Recovery Technology) -Recovering mailbox data from Recovery Storage Group All Rights Reserved Copyright FUJITSU LIMITED 2009 41

Appendix A: Reference VSSHP Software Information ETERNUS VSS Hardware Provider 1.3.1 http://www.fujitsu.com/global/support/computing/storage/system/vsshp.html Symantec Backup Exec Symantec Backup Exec 12.5 for Windows Servers Administrator s Guide http://www.symantec.com/business/products/family.jsp?familyid=backupexec Microsoft Exchange Server 2007 http://www.microsoft.com/exchange/default.mspx Fujitsu ETERNUS Disk Storage Systems http://www.computers.us.fujitsu.com/www/content/products/storage/eternus/index.php All Rights Reserved Copyright FUJITSU LIMITED 2009 42

Appendix B: Glossary ADBO Advanced Disk-Based Backup Option CAS Client Access Server CCR Cluster Continuous Replication GRT Granular Recovery Technology HUB Hub Transport Server VSS MAPI Messaging Application Program Interface MB Mailbox Server OPC One Point Copy RSG Recovery Storage Group VSS Volume Shadow Copy Service VSSHP VSS Hardware Provider All Rights Reserved Copyright FUJITSU LIMITED 2009 43

The contents of this document may change without notice. Please inform Fujitsu Limited of any error found in this document. Fujitsu Limited does not provide any guarantee as to the contents of this document. In addition Fujitsu Limited does not take responsibility for any damage resulting from use of the contents of this document. FUJITSU LIMITED http://www.fujitsu.com/storage/ All Rights Reserved Copyright FUJITSU LIMITED 2009