25 years Innovation Quality Sustainability Contract Management Facts for deciders If you need to know anytime, which contractual relations apply for each object in each company branch, which influence possibilities you have, which amounts of money will flow and when, you should have a look at Spider Contract. Information for the management Often, the company actions are based on agreements which are determined in contracts. The exact knowledge of the current facts and resulting influence possibilities, money streams, risks and chances is indispensable for the management. In fact, the knowledge about the contracts is often not as transparent as it would be necessary for a professional company management. The result: Agreed and documented chances are not sufficiently used or one s own obligations are not known at all relevant locations. Different legal requirements such as KonTraG or the detail degree of the management report illustrated in the HGB can be achieved with a rule-based contract management. Often, the obligations arising from the Sorbanes- Oxley Act in case of companies listed on US stock exchanges or requirements because of Basel II lead to a detailed analysis of the contractual situation in the communication with banks. Apart from the management, many departments are occupied with contracts. The legal department often has the sovereignty about the actual contracts in the original, whereas personnel department, purchase department, production, controlling and finance department, F&E, revision and infrastructure (IT, energy and communication) need access to selected data of the contracts. A centralized, IT-based management of the contract facts makes this information selectively available for all authorized people. Apart from the better information basis in all departments, the immediate effects are a comprehensive, up-to-date reporting as well as the improved documentation. Furthermore, the risk management is improved and the utilization degree of the contracts will be optimized. The implementation of a contract management pays off for all companies which must handle a variety of agreements every day and want to gain transparency, availability and structure. The improved availability of detail information alone will result in considerable savings, which already justify the implementation of such a system. 289 HGB Management report (1) The business development including the business results and the situation of the incorporated company must be described in such a way, that the given picture corresponds to the real situation. It must contain a well balanced and comprehensive analysis of the business development and the situation of the incorporation which corresponds to the scope and complexity of the business operations. The analysis must be based on the financial key performance indicators which are most important for the business activity. They must be explained based on the amounts and statements contained in the annual balance sheet. Furthermore, the management report must contain an evaluation and explanation of the presumed development with the key chances and risks; it must be explained what these assumptions are based on.
Contents Why contract management? 3 Assign contracts to reference objects 4 Two options, one solution 4 Contract management as complete solution 5 Overview of advantages 5 Managed contracts 6 Additional components 7 Managed facts 8 Comfortable management and utilization 9 Reporting 10 Commercial facts 12 Effective usage of contracts 12 Professional risk management 13 Security and individuality 13 One installation - hundreds of usages 13 Administration 14 Enhancements 15 Spider Asset 15 Spider Purchase 15 Spider License 15 Your challenge - our solution 16 2
Why contract management? By using an IT-based contract management, all company-relevant agreements are archived in a structured and evaluable manner and made available for the business departments. Running contracts are better monitored, money streams can be controlled in a safe manner and new contracts can be concluded relying on fact-based findings. Utilization degree Evaluability Deadlines + alerts Statutory provisions KonTraG, HGB, GmbHG, Basel II, SOX / SOA Concentration on the substance Cost savings Risk assessment Transparency Contract access Negotiations Security The utilization degree of frame contracts can be improved. By resubmission it can be ensured that cancelation periods and revision dates are observed. Only facts captured in detail and in digital form, can be evaluated automatically. Thus, monthly charges, utilization degrees and limit values are available. The integrated resubmission and alert system notifies the people in charge by e-mail early enough of due deadlines and dates. Thus, the people in charge of contracts get active infor-mation related to the need for action. Many companies are obliged to prove which risks exist in their daily operations and how these are handled. This includes an evaluation of the contracts and the resulting chances, risks and charges. All contracts have an extract, i.e. a structured summary optimized for daily operation and decision finding. Shorter decision paths, direct availability at the location of the decision, overview with man-ageable and calculable effort - the investment has quickly paid off. The classification of agreements as well as the monitoring of critical parameters allow for an effective risk analysis. Evaluation of contracts and contract partners, typical costs in a contract type, utilization degree frame agreements, Business departments have a quick and clearly laid-out possibility to access their contracts. The responsibilities for each contract can be assigned to clearly defined employees. Having a clear overview about one s old contracts and knowing their internal value, gives you more security when concluding new contracts. Documented experiences, currently calculated volumes and the precisely illustrated competitive situation give you an advantage. Each user only has access to contracts, master data and partial areas which he needs and which he is authorized to use. 3
Assign contracts to reference objects A subsidiary moves to a new location, a big server must be removed, a ship gets a new owner or a company segment is to be sold. The challenge will always be the same. Which contracts are affected? Spider Contract solves this problem by assigning contracts to reference objects. This centralized assignment lets you find the correct contracts with a few clicks. An actual practice example: A subsidiary is to be closed. This subsidiary object is related to different contracts: A rental contract, sublease contracts with other companies as well as several insurance policies and service contracts with regional service providers. Furthermore, a framework contract with a nationally opera-ting house cleaning company must be terminated. A permanent line is obsolete. All this is organized by Spider Contract, as it manages relations between contracts and objects. Other objects which could be related to contracts are e.g. big computers (leasing, licenses, hard-ware and software maintenance) or projects. Two options, one solution There are two options in contract management: The document-based and the fact-based contract management. If all contracts are cap-tured and indexed in their original scope as a text document or a digital copy (scan), the resulting archives are, in particular, interesting for jurists. The fact-based concept though, extracts, depending on the contract type, the essential, operation-relevant information from the agreements and summarizes them in a structured manner. With this information, the daily processes can be carried out completely, with-out the need to attend to the small print which is often incomprehensible for non-jurists. Since for this type of contract management the detail data to capture do not only depend from the contract type but also from customer requests, fact-based contract management tools in particular must be highly adaptable. Spider Contract is a freely configurable, fact-based contract management which can directly access contracts which are scanned or ar-chived by word. This task is carried out by Spider Documents, our module for the document management. Alternatively, a connection to another DMS system can provide the document access 4
Contract management as complete solution The Best Practice configuration of Spider Contract has been created based on manifold experiences from many European companies. The resulting Best Practice model has been enhanced by an extended adaptability. Each company is different, has individual processes and its own contract culture. But the basic requirements for contract management are similar and will be mapped optimally in the Spider Con-tract Best Practice configuration. Spider Contract Best Practice Configuration Overview of advantages By implementing Spider Contract and the Best Practice configuration you will achieve the following: Effectively pre-defined contracts which may be used directly or as template for customized contracts Lifecycle management for contracts Harmonized input, management and attunement of agreements Instantly improved, up-to-date information for all parties concerned Centralized reporting with up-to-date numbers Cost Cash inflow and outflow Utilization degrees of contingents Statistic facts as average charges, total volumes per time unit and per partner Payment plans Consistent distinction of creditors and debtors Shorter access times due to effective search algorithms and direct availability at the workplace Reduction of file amounts: Often, copies do not have to be archived in each department anymore Comprehensible risk management due to defined classification systems Highest security due to effective access protection regarding both the visibility and changeability of contracts and their details. Each target group does only see the contracts with details, which are relevant for them. The transport of contract documents can be reduced. This saves costs and minimizes the risk of loss. Balance and revision safety due to defined processes and documented histories. Processes are standardized and an overview is ensured. Comparability of the contracts by means of the compare function. Thus you are able to find quickly any small differences with big effects. 5
Managed contracts Spider Contract manages the data of any contract type and each type may be customized. Here are some examples which can be used to map effectively nearly all contract constellations. The list of contract types as well as of contract categories can be enhanced and custom-ized according to your needs. Contract type Contract category Description Purchase and selling contract (2 different contract types) Leasing contract Framework contract Rental and leasing contracts (2 different contract types) Service provider contract Insurance contract Company agreements Communication contract Credit contract Other contract Personnel contract License contract, commercial contract, commission contract, subscription contract, supply contract Passenger car, Real estate, machines Conventional framework contract, frame supply contract, real estate contract Equipment, building others Service provider contract, consultant contract, maintenance contract, outsourcing, SLA Building insurance, car insurance, indemnity insurance, retirement provisions, group accident insurance, luggage insurance Mobile phone contract, Internet contract, fixed subscriber contract, others Loan, bail Work contract, Educational contract Work contract, Educational contract By separating credit and debt views, a more exact evaluability is ensured. Affected unit, single or down payment, extension and risk management may be adopted. The affected products, a possible license or an agreed option can be appended according to your needs.. Leasing type, affected unit, single or down payment, contract period, scope, termination deadlines, risk management are saved. Leasing items as well as the data of a cer-tain vehicle can be added, if required. This category of agreements can summarize a group of contracts for one topic or one reference object. Scope, rights, achieved revenues and taxes are saved for each contract. Data for affected rental objects as well as possible rental graduations or adaptations can be append-ed according to your needs. Data such as affected unit, payments, contract period, scope, cancelation periods, risk management are captured. A description of the service, the consultant and his skills as well as existing job cards and interim billings can be ap-pended conveniently. Apart from data such as affected unit, payments, contract period, scope, cancelation periods, risk management, the loss ratio can be captured separately. You may assign as many insurance objects and amounts as you wish. Here, you can archive authorizations for representatives of the company, individual key data and information. By assigning different communication media (internet access, SIM cards, mobile phones), you can still see which components belong to which contract. The credit structure can be mapped exactly by distinguishing among different credit and loan types. Information regarding interests, payments and redemption can be captured and evaluated. Allows for the capturing of rare or atypical contracts such as declarations or memberships. Support of the personnel and cost planning by providing an overview of the contract duration and the fix and variable portions of the salary. 6
Contract type Contract category Description Futures contract Company contract Service contract Purchase option contract Selling option contract Profit transfer, loss assumption, surrender of profits, letter of responsibility Captures the different data such as the basic item and the option parameters for purchasing and selling of options in the scope of a futures contract. Maps the data of company contracts. By mapping information such as acceptance criteria and milestones, the most import contract details of service contracts are captured. Additional components Each contract can be managed even better by using attachable data structures: Various attachments Enhancements, job cards, invoices, affected devices, employees, product, service, options,... Documents Authorization group Resubmission Task Documents may be added to each contract. So, the original contract, important correspondence, supplementing contract documents and agreements are available as scan or PDF. Assignment of work groups, specialty departments, authorization levels for a better control of the granted rights by using the views and actions in the contract management. Manually created reminder, which sends an automatically generated e-mail. It contains a refer-ence to the contract and a note telling the required action. Usage for termination periods, new negotiation possibility, expiration of warranty. Task assignment is structured as a task list with completion, priority, edit status and time filters. Each contract needs at least one contract partner. Further to the common data such as name, several addresses and communication data, the contacts are archived there. In addition you can save possible legal successions due to purchases, mergers, changes of name or similar, which let you track the status at anytime. If you have entered data regarding your contract partners in your ERP system (e.g. SAP), a direct synchronization of these data is possible. 7
Managed facts Spider Contract captures on request nearly any detail data for each contract, each attachment, each partner. Each information is saved in a structured manner, making it easy to evaluate. The Best Practice configuration cannot only be enhanced by other contract types. You can determine for each contract type, which data shall be entered additionally. The configurations do not depend from each other, so you can also map complex special cases. All data can be evaluated in reports, which can also be enhanced in any possible way. The pre-defined fields allow for the mapping of a clear and long-term consistent contract structure. Even complex cases can be captured properly. The created continuity in the contract design makes a safe handling of the contract partners possible. The Spider Contract customer determines, which data will be saved how. This often includes the following facts: Contracts Contracts are defined separately according to their contract type. Each type has its own contract categories, feature groups, typical repre-sentation and links to other data structures. Additionally, each contract type has its own rule book, which can also control the processes if required. Thus, you can add filters according to contract types or to special contract categories of a contract type or to special forms of contracts. Contracts can be linked to each other, even across different contract types, to map dependencies and facilitate the mutual processing. This makes sense in case of frame contracts or master agreements. Complete contract structures will be captured and mapped in a comfortable contract tree view. Additionally, a compare function allows for filtering the differences between two contracts. Objects / contract items Enhance the information for the contracts, suppliers and customers. Defined objects can be assigned to a superior contract. These objects include e.g. mobile phones, invoices, assessments or notes which may be assigned only to special (reasonable) contract types. These can be evaluated together with the superior contract to determine e.g. utilization degrees. Documents IT-based contract management can reasonably link the contract facts to the contract documents. In practice there are several options for the organization of the contract documents. If a digital archive system is already in use, the corresponding Spider Contract interface can be used in most cases. Spiders provides also its own, integrated document management system. Spider Documents is an integrated component of the Spider product family, organizes important documents and helps with its text search to find the documents and contents. Suppliers / creditors This includes the contract partners which deliver goods or services to a company. Additionally to the core data such as name, several ad-dresses, bank account number as many contacts as you wish and their function and communication data are available. Customers / debtors Debtors are the addressees of goods and services. Their features are similar to the suppliers. Resubmissions / tasks Damit keine Termine verloren gehen, kann jeder Nutzer zu jedem Vertrag Wiedervorlagen definieren. Rechtzeitig generiert das System eine E-Mail, die einen frei definierten Erinnerungstext und einen Verweis auf die betroffene Komponente enthält. Direkt aus der E-Mail kann der betroffene Vertrag aufgerufen und bearbeitet werden. Da diese Erinnerung über das hausinterne E-Mailsystem verschickt wird, sind die Erinnerungen auch verfügbar, wenn der Betroffene Spider Contract gerade nicht aktiv nutzt. Für die Nutzer von Spider Contract steht zusätzlich eine Aufgaben-Liste zur Verfügung. Einzelne Aufgaben mit beliebigem Inhalt können mit Verbindung zu den betroffenen Verträgen erstellt und einem Nutzer zugeordnet werden. Dieser sieht die Aufgabe in seiner persönlich priorisierten Aufgabenliste und kann sie entsprechend abarbeiten. 8
Comfortable management and utilization The advantages of an electronic storage of the manifold and complex contract data will be realized in daily use only if also the handling, the access and the management of these information is designed in a comfortable and user-friendly way. For this purpose, Spider Contract provides some wizards, which each user will learn to appreciate for the maintenance and evaluation of contract data: Quick search of special data for further processing or evaluation Overview of data categories, which can be shown in table form (grids) Mapping of the complete contract structure in tree view from each node Duplicate function for facilitating the input of many similar data records with only small differences Copy wizard for replicating a complete contract structure or also only some components; this is helpful for example when creating revi-sions Line up of contract structures of the same type on field level facilitates the comparison Print page as overview of all fields of a data structure configured for the user on a DIN A 4 page in portrait format Notes for data maintenance can be shown in several places Excel export of search results in Spider Contract, according to your requirement in binary, csv or xml format, for convenient further pro-cessing and evaluation in the familiar Excel environment 9
Reporting Analyses and overviews of the entire data basis, of selected contract types or risk categories, payment streams or deadlines due in the near future are as possible as compact summaries such as contract number and planned volumes per supplier. Report can even be sent by e-mail - an automatic service. Contract overview Contracts with remaining period Contracts sorted by debtors/ creditors and archive status Open-ended contracts Special agreement Enhanced warranty Imminent losses Payment plans Open payment plans Payment overview Volume per contract partner Volume per contract partner and status Total volume per commercially responsible contact In this overview you can see all contracts with their contract period. By exact knowledge about the remaining period, decisions regarding extensions or terminations can be planned better. Use this report to filter the (archived) contracts by creditors or debtors. Shows all contracts without definite time limit. Here you can show an overview of contracts with special agreements. This report creates an overview of contracts with special warranties. This report gives you an overview of your risk contracts which enables you to improve your calculations. Overview of all open and already booked amounts; this report shows all payments together with the corresponding contracts. This report gives you an overview of all open payments of the coming 36 months, which facili-tates the planning of further investments. This payment overview gives you a list with contracts, where payments have already been scheduled. The total volume and the payments still to be planned are calculated for the con-tract. This report gives you the information about the business volume which you have with which contract partner resp. which volume he has with you. You can use these data to quickly identify and organize important contract partners into a hier-archy. The report shows you the volume of your contract partners, categorized by the contract status. This report shows the volume which each commercially responsible contact is in charge of. 10
Penalties Risk management Clearing Reports This report shows an overview of all contracts for which a penalty has been agreed. By showing all contracts with high or business-critical risk, you can consider possible losses at an early stage and thus prevent making mistakes. These reports identify possible tasks or unclear data records. For example, the report will look for contracts which a person in charge is assigned to, but where the e-mail address of this per-son is missing. In case of a termination warning, it would be impossible to send an e-mail to these contacts. In another report, all contracts with inactive contract partners are shown. Apart from the above mentioned reports there are enhanced reports. They are different from the normal reports in terms of an enhanced search function for the user. This user can enter various search criteria and add more filters within the segment determined by the report. Please find below three pre-defined enhanced reports: Contracts by contract partner Framework contract Open payment plans (enhanced) Enhanced report for filtering according to details of contracts and contract partners. Use this enhanced report to filter all contracts, which belong to a framework contract. Other filter criteria must be entered via the user search function. Similar to the normal open payment plans report, this enhanced report will show an overview of all open payments of the coming 36 months. However, by entering more information, the user is able to filter the data according to his wishes. Some reports are capable of a drill down, the meaning of which is that there is a direct reference from the summary to the detail data. This is especially practical to analyze outliers. 11
Commercial facts Usually, contracts will lead to payments. In this context, single, regular and irregular transactions are distinguished. A more detailed cap-turing of the planable, future payment streams and a purposeful documentation of paid or overdue amounts is important both for an effective business management as well as for the reporting e.g. according to Basel II. The commercial data include also, apart from the monitoring of outgoing payments, the checking and planning of incoming money. Spider Contract captures both the amounts of a frame agreement and an individual agreement as well as the prepared interim billings. Utilization degrees are calculated automatically on-screen, so that the user is able to purposefully evaluate a contract in seconds. In international trade the conversion of currencies is very important. Spider saves the amount, the agreed currency and converts the value automatically into the target currency (Euro). This unification is indispensable for a meaningful reporting. Cost centers and their charges are synchronized with the ERP system. The list of currently available cost centers as well as their exact iden-tification are always available. Also the charges may be transferred directly from the ERP system or booked into it. Easy integration of SAP data Many customers use SAP as ERP system. Especially for these customers, Spider offers an SAP-SPIDER-Connector based on standard Mi-crosoft and SAP technologies. This connector enables you to transfer SAP data such as cost center data, invoice data, supplier data by using a simple configuration and integrate them into the contract management. Also the transfer of information from Spider Contract to SAP is supported. This allows you to create contracts or repeating orders in SAP MM - this supports the contract management process. This also facilitates the integration of Spider Contract into an SAP landscape which helps to improve the usefulness. Spider supports both SAP MM and SAP FI/CO. Effective usage of contracts Many contracts contain clauses which can only be used for the advantage of the company if the processor or decider knows them: Deductions, e.g. when certain volumes are exceeded Adaptation clauses Contingents Consolidation options, by merging several old contracts Warranty regulations, also such regulations which have been modified out of framework contracts Reaction times in service contracts (SLAs), for example in case of IT equipment Upgrade possibilities from pre-contracts, e.g. for software licenses Spider Contract makes these data available for each authorized work place. A perfect support tool for negotiations, the purchasing de-partment, the management and also the IT organization. 12
Professional risk management A good idea: Management of contract risks. There is but only one option: a structured contract management. Risk management in key-words: Prevention of unwanted contract extensions -> Automatic alert system Prevention of unwanted contract terminations -> Automatic alert system Prevention of overpaying -> Transparent controlling / reports Prevention of unauthorized / unqualified actions -> Authorization system Prevention of unplanned liquidity demand -> Special report Prevention of false decisions -> Processes control actions / team work Structured handling of notifiable contracts -> Parameters + processes General risk assessment of contracts -> risk categories are saved Risk status description of active contracts -> Risk status is saved Individual risk description -> Free text inputs describe the situation Assignment of contracts to reference objects -> is possible as an option Prevention of unmanaged contracts Traceability of previous regulations and carried out actions -> sustainable storage of histories and archived contracts. Security and individuality The available scope of functions and the representation on the screen is defined for each user group. Everyone gets the data needed in the required form. No more, no less. The representation type, the grouping of individual data and the input possibilities are determined individually for each user group. Individuality does not have to be expensive. Read more about the flexibility of the representation under the key word Administration. The role-based security concepts assigns each user to one or more groups. For these groups, you can define rights and layouts. For example, only the purchasing department is entitled to create purchase contract, the service department will only see the technical data, without being able to change prices or procurement data. The role concept reduces the administrative efforts considerably, because several users are configured in a unified manner. Substitutes are activated and deactivated in minutes. Since it is possible to assign more than one role to an employee, power users with their complex, multiple roles including tasks are easy to map. The enclosed Best Practice configuration contains a role with full access and a role with read-only access. Based on these basic roles you can create and set up any possible mixing form of authorizations. One installation - hundreds of usages All Spider products are usable on each PC available in the company network without the need of installation. Because of the rich, HTML-based surface, the training effort is low. The acceptance is especially high due to the ergonomic and customizable surface. The server components need only one server with a Windows operating system. By the use of more than one server, all Spider products can be scaled to virtually any size. The lean protocol reduces the network load. Also work places with a low bandwidth connection are served quickly - only the data are transferred, which are required for the screen view. As for the internet, a dial-up connection can be sufficient for a secure and highperformance work. 13
Administration The tasks of the administrator include, apart from the technical maintenance of the hosting server, the configuration of each manageable system areas and authorizations. During the implementation phase you will determine which data are saved how. Wizards will support in this definition. There are standard configurations for all components so that the administrator can take advantage of the experiences of others which will reduce his effort considerably. Configuration The representation of each form can be customized individually for mapping the authorizations of each authorization role. A simple user interface supports you in the configuration. The configuration can be changed and enhanced during the operation. When the next user opens a form, the changed view will be dis-played. You can configure the search options and the detail degree of the search results as well as the detailed view of the information. The field layout in a form can include up to six tabs as well as an area for summaries and overviews of assigned components in table form in order to allow for a comprehensible and functional grouping. Apart from the core data, you can decide to only show the data of one function group (e.g. warranty information or procurement data). The screen is used optimally. You have the following possibilities to configure the forms: Only readable view Text box for free text input Selection field Combination field with free text input Special search fields for the supported selection of a defined value such as cost center, status, authorization Yes/No fields Functions Buttons Create, Save, Delete Link to other forms such as wizards or detail information Opening of Pop-ups Link to other HTML-based applications Link to other forms Reporting: Administration For the reports, the administrator will define the basic reports as well as the enhanced reports. All saved information can be combined and viewed. The following is available: Lists Filtered overviews, also with link to detail and editing forms for the quick checking or modification of data Reports can be defined by the user, also with freely definable search criteria, which can be multi-level. Links to detail and editing forms are possible. Already introduced reporting tools can be used alternatively to ensure a unified presentation of all company reports. Also spreadsheets such as Microsoft Excel can be integrated without any problems, without security problems or unauthorized data access. Only the data which are released for a user can be loaded in Excel. The following reporting tools are supported: Microsoft Reporting Services Microsoft Excel Microsoft Access 14
Enhancements Spider Contract is completely integrated in the Spider product family. For more complex requirements, a proven IT asset management system, a software license management and a workflow engine for the process control are available. Many tools of other manufacturers can be integrated additionally. Spider Asset The IT asset management system Spider Asset is an ITIL-conform configuration database which manages all work places, servers, commu-nication systems, etc. Further to the technical and organizational data, Spider Asset also manages process and organization data. Spider Asset works together with Spider Contract. The contracts belonging to a hardware or software or work place or employee are di-rectly linked. The facts required for a quick processing are comprehensively available. SLAs, purchase and leasing contracts are as available as the warranty information and commercial remaining values. The authorization system ensures that no information can get into unau-thorized hands. Spider Purchase Product catalogs, requests, orders and the related processes and authorization procedures are mapped in Spider Purchase. To be used as ideal enhancement for Spider Asset or as stand-alone module. Spider License This product provides an overview of purchased and used software licenses. Thus, the obligation of the company to only use licensed software can be met. A scanner captures which software is used on which computers. The Software Identification Service module determines from the col-lected data which product is used on this computer. Even bundles, which are sold under different licensing models, are distinguished and captured separately. By comparing the captured licenses, an over-licensing or under-licensing is visible at once. Upgrade and downsize possibilities are dis-played reliably. Together with Spider Asset the work place affected by a license violation is identified. Spider Contract in turn manages the detail data belonging to a license. 15
Your challenge - our solution The development is based on a vast number of customer situations. Each company has a different structure, other requirements and another culture. However, we were able to create a product family which as standard is still so flexible that even complex problems can be solved. Experienced consultants implement your requests and ideas. Structured procedures and know-how are the prerequisite for your successful project. Please contact us if you have questions for our reference customers. Together for your success. Headquarter Brainware Solutions AG Sumpfstrasse 15 CH-6300 Zug Tel +41 41 748 22 00 sales.ch@brainwaregroup.com Germany www.brainwaregroup.com Spider LCM GmbH Paul-Dessau-Strasse 8 DE-22761 Hamburg Tel +49 40 788 999 0 sales.de@brainwaregroup.com United Kingdom Brainware Technologies Ltd. 7 Warnham Court, Grand Avenue Hove, East Sussex, Berkshire BN3 2NJ, United Kingdom Tel +44 203 636 8600 sales.uk@brainwaregroup.com Asia Brainware Japan Inc. Anzen Building Residence 2006 1-6-2 Motoakasaka Minato-ku, Tokyo 107-0051, Japan Tel +81 3 5775 0208 sales.jp@brainwaregroup.com Africa Columbus Technologies (PTY) Ltd. Corporate Corner, Block 8 5 Marco Polo street, Highveld 0169, Centurion, South Africa Tel +27 12 665 1559 sales.sa@brainwaregroup.com brainwaregroup - 03.2014 - All rights reserved