Tactical Cost Reduction G-Cloud Service 1
An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service management details Service constraints Service Levels Financial recompense model for not meeting service levels Training Ordering and invoicing process Termination terms Data restoration / service migration Consumer responsibilities Technical requirements Details of any trial service available 2
1. An overview of the G-Cloud Service Arcus Global can provide fast, cashable savings to most public sector organisations. We achieve these thanks to our unique experience in applying our structured methodology and understanding of deep technical and commercial issues in ICT. The service is provided on a No Saving, No Fee basis. We typically charge 35% to 40% of the first year s saving. Applicable to areas such as Telecoms (including WAN, PSN and mobile), Storage, Desktop, Application Rationalisation and Server infrastructure. Tactical Cost Reduction by Arcus Global focuses on delivering immediate, cashable savings to your organisation. Typically, the service runs alongside strategic projects such as Enterprise Architecture, ICT Strategy development or wider implementation. We use our experience of underlying ICT infrastructure and services to deliver financial benefit which can be realised immediately. In most cases, benefit of 10-15% of the spend is achievable. Cost reduction is often required to unlock funding for strategic projects, or supplement an existing commitment without compromising services. On telecoms, we partner with industry leaders Efftel and jointly deliver their advanced and unique services. Efftel have many years of successful delivery, including to the Public sector, where Efftel and Arcus jointly have recently delivered a project saving over 400K for Essex County Council. Arcus and Efftel have successfully delivered projects saving over 25% using our proprietary methodology across a number of key ICT spend areas. We use a combined approach ranging from checks of each 3rd party invoice / bill against usage or renegotiating short term tariff / support reductions, to suggesting implementation of alternatives and reducing consumption of a particular service. Unlike our competition, we are confident in our success and are prepared to supply this service on a No Saving, No Fee basis: if we don't deliver a credit, refund or reduction to you, we do not get paid. As we are working at a risk, we typically charge 35% to 40% of the savings generated over the first 12 months post implementation. 3
For the purposes of pricing on the G-Cloud, the service is free as the pricing is contingency based. About Arcus Global Arcus is a cloud software development, consulting and services company. We create, develop and deploy solutions aimed at the public sector based on the latest innovative cloud services. Our products allow organisations, ranging from NHS primary care trusts to local government, to manage their Information Technology easily and cheaply. The core of our ethos is to use modern technology to power social change. We enable our clients to use utility and cloud computing to become self sufficient and focus on service delivery. Arcus has a wide portfolio of UK public sector and local government products and services. We are working with approximately twenty local authorities, and several NHS trusts, regional/strategic health authorities and education institutions to advise on, develop and deploy cloud software and services into the UK public sector. We are running a number of cutting-edge, innovative projects in local government ranging in size from a 2 week application pilot, to a 4 year infrastructure delivery programme for one of the largest county councils in the UK. We often partner with other entrepreneurial and best of breed companies for our work Arcus focuses on delivering technology, and offers unrivalled expertise in cloud and infrastructure-free solutions, working with other great companies to deliver complex projects. Arcus approach is based on the re-use of developments across applications in a pragmatic and clear plan, which results in higher functionality. 2. Information assurance Our team is experienced in working at all levels of local government and central government. We are able to design solutions that can support an IL rating of application or data commonly used within government. Should it be required we can provide a partially or fully SC cleared team. Where necessary we can involve CLAS consultants through our consultancy partners to validate the design or execution of deliverables from specialist cloud services for adherence to the relevant Impact Level. Arcus Global holds ISO27001 certification. 4
3. Backup/restore and disaster recovery Application and data backup are not applicable for this service. In more general business continuity terms, our consultancy working practices ensure there is resilience in the teams that we put forward to work on specific engagements and we deliberately work to multi-skill our staff to ensure that replacement resources can step in if ever required. 4. On-boarding and Off-boarding processes/scope etc. Central to our consulting engagement model is ensuring the requirements, objectives and scope of an engagement are mutually understood and documented at the start of any project. At the conclusion of engagements we ensure a proper handover of project materials and transfer of knowledge to in-house teams. 5. Pricing There are two ways of pricing this service: 1) Standard per day pricing, as with other Arcus Lot 4 Services. The per-day pricing rates for this and other services we offer are published on our SFIA rate card. 2) Gainshare 100% contingency pricing. We will deliver savings on a No Win No Fee basis. We will the charge 40% of first year's savings from recommendations that are subsequently implemented by the client. Only implemented and successful recommendations will attract a gainshare charge. We will then perform a subsequent audit, to confirm savings achieved, and provide a full reconciliation (up or down) of our fee There is a typical delay of a few months between the savings generation and the fee, so that the client can enjoy an instant positive ROI from the project. 5
6. Service management details Arcus standard engagement governance approach is to appoint a Project Director and Project Manager. The Project Director has overall responsibility for the delivery of the project in a timely manner and in accordance with the project contract. The Project Director will be the point of escalation should the Project Manager not be able to satisfactorily resolve an issue. The Project Manager is responsible for the day-to-day management of the project, ensuring good project discipline and delivery against requirements from the technology solution and its implementation. The Project Manager will ensure regular communication between all members of the project team and deliver weekly flash reports to the client nominated contact(s). 7. Service constraints 8. Service Levels 9. Financial recompense model for not meeting service levels For Specialist Cloud Services, Arcus normally operates a money back guarantee where we put a proportion of the fees at risk, should delivery fail to meet expectations. The specifics of this guarantee are decided upon final negotiations between the parties. The key dependency is the level of technical or organisational uncertainty on the side of the Client. 6
10. Training 11. Ordering and invoicing process Ordering Ordering is processed according to the terms agreed at the time of acceptance. Typically the process constitutes client acceptance of a written proposal for the work, which will state deliverables, costs and timescales. Invoicing Arcus payment terms are 15 calendar days from the date of invoice. Invoicing will be in arrears (after the work has been completed and approved by the client) for all Lot 4 services. The Client will be responsible for settling the invoice within the payment terms without any deductions. If applicable, Service credits or Fees at Risk can be deducted from the following invoice or credited at a later date. 12. Termination terms All Arcus Services are subject to simple and unambiguous termination terms: By consumers (i.e. consumption) If the project is run on Time and Materials basis Termination terms will vary depending on the service offered and will be agreed at the time of service commencement. Our termination notice for consulting, development and deployment activities is two calendar weeks (Termination Period). Any actual days worked (according to timesheets) up to the end of the Termination Period will become immediately payable by the client. Any finalisation of deliverables will need to be performed at that time. If the project is run on Fixed Price Projects basis For Lot 4 services with a fixed price and scope, the client will be liable for the full cost 7
of the fixed price projects if it is terminated early. Arcus will be prepared to examine whether / how clients costs can be minimized if larger / longer term projects are terminated early. Cloud Brokerage / Resale of Products Where Arcus is reselling third party services to the client as part of any Lot 4 service, clients will comply with standard termination services offered by the third party. These will be clearly communicated prior to service commencement. Should early termination by Client (Consumer) attract contract penalties from any third party, Arcus will pass these penalties to the Client (Consumer). Any such penalties will be payable with accordance to any terms expressed by the third party. By the Supplier (removal of the G-Cloud Service) The G-Cloud termination terms are agreed within the framework agreement. In general, all services purchased under this framework can continue to be supplied to consumers should the framework be withdrawn by the Supplier. 13. Data restoration / service migration 14. Consumer responsibilities When preparing project management materials for Specialist Cloud Service engagements, Arcus will make clear the contribution required from the client typically documentation provision, taking part in interviews and workshops and reviewing outputs with knowledge transfer activity where appropriate. 15. Technical requirements 8
16. Details of any trial service available 9